Omega Auto Care Car Warranties

Never got the contract from these people and they say they are good, promise contract so I could look it over in 30 days.

That was in November 2020 and all the free stuff like oil change, tire rotation and brake pads and I never got any of that, it is now March of 2021 and they have made excuses after excuses, why I have got that contract.

This is after I have paid over $500 dollars in payment and I ask to cancel and the give you the run around. This is a terrible company.

Upon getting into Omega Auto Warranty it was explained to me and my wife that given the mileage of the vehicle I was still fully covered by the warranty on all electronics, mechanical and Transmission issues. Pretty much everything other than external damage, and that it was excepted everywhere. Took the vehicle to a Kia Dealership and the first thing they said is we do not accept this warranty, same thing with Mieneke. Hmmmm.... Something was odd.

Called the number on the warranty and the lady started questioning me, saying that my wife must have took it wrong or misunderstood what they told her, on top of saying that she claims that they sent an envelope with all the same details as the warranty email has and payments per month.

The lady said "according to what my system says it was delivered at this time", my wife goes to the mail daily she never misses anything and goes through everything thoroughly, nothing was mailed. With that being said you have to call them and explain why you want to cancel, "why do I have to tell them, it shouldn't matter". You have to spend possibly days depending how much you are working to get all the documents they ask for to cancel the policy. I strongly believe that this company is just in it to take peoples money!!!!

Omega sold me a warranty, forever car, smart car is one of the names too in 2016, 180,000 miles, never had a claim. In jan 2020 took it to a repair shop. It was smoking badly-- a qt of oil every 300 miles or less. They said they need diagnoses and I'm responsible for paying for that.

It ended up tearing the engine apart-- its out of the car, in pieces. They denied my claim because it had carbon on pistons,so I'm stuck with a $1,500.00 bill to mechanic for tear down. It had carbon on pistons at 180,000 miles when they sold me a warranty for $ 2,795.00 dollars.
I told them my wife and I are seniors disabled. The only way we had to go. It did not matter to them, it had carbon. Its not covered so the warranty was no good to start with. A engine with 100,000 miles or less will have carbon. Don't buy it.

It all started about 6 months ago. I was contacted by a Customer service rep From Omega Auto Care named Richard that offered me and his words "bumpered a bumper it's just like having new car coverage." I really wasn't that interested because I already have coverage but I only have a powertrain coverage and explained that to Richard he assured me that the coverage which he was selling covered way more than powertrain I covered bumper to bumper it just like new car coverage it covers the electric system it covers the suspension system it covers the a.c system and the list went on.

I remember very clearly because I just bought a Cadillac and didn't realize that they're parts are very expensive compared other cars I've owned. So I needed to sell this coverage to my wife. So I had written everything that Richard was saying. After speaking to the wife we decided that we would get this fraud coverage. A couple months later I needed a inspection and took I to a garage.. The garage Would not inspect the vehicle due to the shocks were leaking air the transmission line was leaking the yoke enough front needed replace Along with a few other little things including a windshield wipers blades So I told them to call Omega Auto Care where they could get the approval to do these repairs. The garage called me and said that all repairs were denied even the windshield wiper blade which is supposed to be covered under the maintenance part of their policy. So long story short they lied I was without a car for 5 days and every day I was on the phone asking to speak with the supervisor and for 5 days was told she was unavailable and would call me back.

They gave me the rum around promised to be called and never was. They continue to call me all the time promising the same shi$. That's the short version theres much much more I didn't mention so that's how my experience went.

So far the service has been very good. The employees have been very good and professional. Keep up the good work. When I submit an invoice to the company to be paid they are punctual and courteous. When I ask a question they provide the answer in a timely manner.

Omega is the worst. They did not help my needs. They referred me to Aamco shop and telling me I chose that shop. They first denied my claim while my car was in the shop for two days, that made me miss two days of work. The manager is just as bad as the sale person. When I try to cancel they go back and forth arguing with you which is overwhelming. Overall my experience is not over and I'm trying to CANCEL till this day. I would never refer no one to Omega.

Very happy with my experience with Omega Auto care. Each time I had to bring my car in I've had no problems getting the work done and having it covered. Customer service is very helpful and professional. Would definitely recommend them.

They really work closely with the mechanics shop. I feel they worked quickly but I wasn't informed about any details basically until the end of the process just would have like to know more in the process. But everything else went smoothly. No issues with payment which was GREAT.

2 months ago in June 2019 I requested that my policy be canceled after Checking and reviewing my credit card statement for July in August I found that Omega company had bill my credit card For 2 consecutive months without my approval.

When I called in today August 7 2019 the customer service rep that took my call is very polite and understanding When I requested a refund. After hearing my issue/problem he patched me in to someone from customer service. When I spoke to the lady in customer service she was somewhat rude express that I was yelling at her and pointed out that I had in fact canceled my policy but someone called in and reopened it on June 3rd. I expressed to her that it could not have been me because the car that the policy was attached to was no longer in my possession.

She then went on to express that there's nothing that she could do and at that time. I again instructed her to cancel my policy that it should have been canceled in June of 2019.

I'm very disappointed in this company and very displeased with how they handled my issue!

I have had a fantastic experience with Omega Auto Care. Great customer service! When I have filed claims, response time has been great and I am glad I selected this company. Variety of places where I was able to take my car and still get reimbursed. Love the selection and appreciate all of the help.

I'm very happy I have this car warranty! It is as good if not better than a bumper to bumper coverage for the dealer. It's nice to know that if AND when something goes wrong with my car that I only have to pay the $100 co-pay! It also cover's oil change.

Very prompt and efficient vehicle was taken care of in a very professional manner. Great service. The representative was very courteous and fulfill every promise that was made I receive my car with the problem fixed and the taken care of.

I had a check engine light on my car so I took it to the dealership Omega Auto Group card I have too many my cards shortly thereafter I got a call from a representative saying that my claim was approved and my car was repaired fairly quickly and then I only had to pay my deductible of $100 I highly recommend this service.

They keep their word and do what they say they will do. They paid for my auto repairs minus the hundred dollar deductible. I highly recommend them! Recently I needed a new water pump in my Volkswagen Tiguan 2013. The cost of installing it was over $800. They paid over $700 so that I could get my new water pump. That’s what I call excellent service. I highly recommend Omega auto care To you.

My brake pedal went to the floor. I called the Omega Extended Warranty and they had my truck repaired within a few days. I'm very pleased with Omega because they have been there when I needed repairs to my truck. Great company. 5 stars...

My first car repair went quite well. I was very surprised! IBVB was afraid when told of my repairs totaling over $3000. Omega stepped in, my co pay was all I had to pay. Omega is indeed well worth it...

The representative this sold me the policy totally lied to me when I call to talk to customer service they was disrespectful over talking me very frustrated would not recommend this company to anybody

What a great company and warranty we received! It was so easy to use! We received a call that our warranty was expiring soon, which was great to know as we needed to get something fixed on the car that was under the warranty plan. Normally you need to get something fixed after your warranty expires so the reminder was great! Customer service at Omega was seamless and took about 5 minutes at the most on the phone to get what we needed accomplished! Highly recommend this company! Thank you!

Had some issues in the beginning with one of them wanting paperwork but once we get everything together and they okay the work on my truck everything went very quickly. It was good that they called and checked up afterwards to make sure the work was done correctly.

All car owners face the difficult decision of what to do when their car warranty is about to expire, or has. Do nothing, and hope we're lucky in avoiding costly repairs? That's not very likely to happen. Trade it in for another vehicle? That's time and money we all want to avoid. And our last option; Do we look for a Company that extends car warranties? This is a decision I had to face a few months ago.

I love my car and wanted to keep it. I knew sooner or later I would face a costly repair and wanted to avoid the expense of a new car. I saw Ads from companies that provided the extended car warranty I needed but they all looked the same to me. I have a friend who purchased and recommended Omega Auto Care, But with no repairs needed to date, I was back to square one in which Company to choose. Who can I trust? I called a few Companies to hear their offers and I only felt comfortable with Omega. I decided to go with my gut feeling and went with Them. This ended up to be the right decision, and I couldn't have made a better one. My problem free car, has had 2 mechanical problems since purchasing my warranty. The most recent one was $2,400.00. Omega paid the $2,400.00 and even monies back for my oil change. They are so easy to deal with, and they do what they tell you they will do. They earned my trust, and I recommend them to anyone and everyone when you face the same decision as I did.. You cant beat that secure feeling of knowing your car is is protected, you just can't. Omega, Thank You.

The experience was awesome! They made sure that we were taken care of! They called us for each process of what was needed. They showed us that their customer service was outstanding!

Began with misrepresentation of contract ending with getting screwed on coverage l was not aware of till they wanted to renew contract. The customer service representative l spoke to about my concerns basically called me a liar with enough ATTITUDE, you would think money was coming out of her pocket. Very dry sorry l got involved with this company. They double talk you till you just give up with frustration. To me bumper to bumper means bumper to bumper! Am l missing something? BUYER BEWARE!!!

I have been paying on my warranty policy now for going on 2 years at $127.00 a month. The truck is used by my girlfriend who was just diagnosed with liver cancer. She was given 6 months to live. This truck is her only means of transportation to and from the doctors and the hospital. The truck had to go into the shop, due to a transmission problem. I bought the extended warranty when the truck already had 167,000 miles on it. The truck now how 202,000 miles on it. After taking it into an actual Ford dealership repair shop.

They found that the transmission needed repaired. Omega asked for 3 receipt showing that transmission flushes where done on a particular mileage. When I called them to tell them that my truck had a seal transmission with a life time Fluid. They then came back with, will we need to see a receipt showing a transmission flushes had been done at 150,000 miles. Well, I didn't even purchase the warranty until the truck had over 150,000 miles on it. It had 167,000 miles when purchased. They denied the claim. The Ford dealership even went as far as to do an analysis on the transmission fluid, which had determine the truck fluid was within the criteria for a truck especially with over 200,000 miles. And that there was no signs of misuse on our part. Omega would not even let the Ford dealership express their opinion. In short, just denied the claim without consideration. Omega has collected now a total of over $ 3,000.00 from me, with one last payment to go. There is no way in ** I will be sending that final payment. The cost of the transmission repair was under $2,000.00.

They would have still made a profit of over a $1000.00 if they would have made good on the claim. The truck sat in the shop for over a week. I had to pay Ford $110.00 just to do the estimate. You would think that a company like Omega would have a little compassion for my girlfriend situation and the fact that nothing was ever mention at the time of purchase or in the policy about having a list of required maintenance items ALREADY performed. We don't have the money for another vehicle or to repair it ourself considering the expense we have with her cancer treatments and medications. This type of customer service by Omega is without a dought, unfair, unethical and shameful. In my opinion it's an act of fraud on their part. Think twice before purchasing a warranty service contract from Omega auto care.

Purchased this policy thinking that the items that are listed would be fully coverage because that's what I was told when purchasing this policy, Took car to the shop for a axle issue they only paid 86 dollars toward the item which is nothing. I had to pay the rest which was 200 dollars more. I am not happy at all and will be canceling for false advertising ASAP!!!

Haven’t had problems other than the transmission going out, car care is in the process of doing the reimbursement and got to the issue in a timely manner. Other than I think I will keep renewing my contract with the warranty provider.

I have purchased this plan in 2016 Oct and requested a cancellation sometime in July - Aug 2018. The reason why I had to cancel is because the car engine had an issue and they said that they will not cover it until I paid for the mechanics to open it up for them to inspect. I will be responsible for the cost to open up the engine for them to inspect and to put that back together. And it is not guaranteed that they will cover the cost of repair depending on what originally fails in the engine even though it was a so called Enhanced Powertrain Coverage. They said that if the original cause was something that they do not cover and caused parts that they covered to fail, they will not cover it. I decided it was too much trouble to deal with it and decided to cancel the plan. In the period of being "insured",

I have only used 4000 miles out of the 100,000 miles of coverages and 1 year and 9 months out of the 5 year coverage. Totally I submitted claims for about 1200 dollars and paid the insurance in full. This is their exact wording of the refund policy. "The refund will be equal to the lesser amount produced using either the number of days the AGREEMENT was in force or the number of miles the VEHICLE was driven prior to cancellation, less a cancellation fee of seventy-five dollars ($75) and deducting all incurred Claims". Here is my complain. 1. At the point of purchase, when we ask the plan seller if there will be any fees to cancellation, they seller said that it will only charge you for the administrative fee (75 dollars) and the period or mileage you have used the plan for. However what he hid to explain is that in the contract, there is also a sentence that total cost of the all the claims you have filed will be subtracted from your refund as well. That is a misleading advertisement at the time of purchase. 2.

When I got the policy booklet, the first thing I looked at is the cancellation policy. The wording of the policy misdirected me into believing that they will use the less amount of day or miles to calculate my refund total. As I know that I don't use the car much so I was expecting a high refund, therefore I kept the plan when I looked at the contract. But it turned out opposite due to the word "produced" (yes if you have read it wrong like I did, go back and read the sentence again). 3. The insurance said they cover all those parts, but they don't. When it comes to repair, like alternators, engines, they will only cover some but not all parts. You will end up paying for the parts they do not cover. Unless you are a car expert and know exactly what you need to repair, there is no way for non-mechanics like us to see the trap in the contract. 4. The fact that I have purchased an INSURANCE and I have to PAY you for the PERIOD I am insured AND the CLAIMS that the company should be responsible for at the time of insured is outrageously unethical and puts it into a scam categories at least for me. If you are willing to pay the price of an insurance and at the same time of the claims, feel free to purchase this plan! 5. The lady for Omega BBB has argued vigorously with me that Omega Auto Care had done nothing wrong. She said it is the customer's responsibility to read the contract and she kept trying to confirm if I said "I read the contract wrong" (maybe there is recording I don't know).

I said yes I do understand what you mean in the contract but I did initially misunderstand the vague wording you put. But you have a sales person that did not explain the cancellation policy in full term and you are selling an "insurance policy" that is not covering the claims during the insured period. She then said "this is not an insurance policy" and it is common in the industries. Hey Dominique, I respect that you have full love towards the company you work for but you need to respect that customers have their rights to share their unpleasant opinions towards the product you sold. If it is a good warranty and cover what customers were told by sales person and have no expectation difference, no one will complain. The fact that your sales person is deceptive and your argument the 30 days refund policy is enough to wipe out the deceptive sales behavior is amusing. You can continue to to claim the company is great, but for those who had been in the trap, they will continue to share the traps. What she couldn't understand is that I do not expect the refund to go through because obviously the sales person's conversation was not recorded back then and I have no proof for false advertisement. And they didn't even categorize themselves as an insurance plan seller which invalidates my second complain about insurance policy that is not covering the claims during the insured period. And lastly the wording was vague but they can justify what they doing with the vague meaning of the word produce (which the lady insist it was by definition not vague). The lady seems to be very angry as she sees nothing was wrong with Omega Auto Care. I had to agree the word "produce" bought them that privilege. But I am not writing to expect a refund. Even though I did select a refund as a resolution, we all know that this is not going to happen. I am writing to let other people know about this trap in the policy so that no other people will stumble onto this once they read my review and will try my best to keep this issue as unresolved so people can read it. This is what I hope my thousand dollars paid to them would do for the society. :)

The overall experience was good. They worked with me and I was able to get my claim paid in a timely manner. The whole process took less than a week from start to finish. Having this service took a lot of stress off of me.

I’m so glad and very satisfied with my choice of get an extended warranty with Omega, I drive a 2013 Mercedes Benz E350, this vehicle have too many costly repair with the emission system, fuel injectors and computer. Getting the extended warranty was the best decision I advise anyone with a luxury vehicle or not to get the extended warranty. This company process the claim very smooth. Thanks Omega team for the great service provided

OMG. I am so happy Omega gave me the best experience with my car warranty. From A to Z they made the transition so easy. Often you hear nightmares about warranty companies attempting to degrade your breakdown and attempt to fight against you. Not in my case, Omega’s customer service was excellent. They were quick to respond and very attentive to my situation. Thanks again Omega.

Service was covered as described. However it took two weeks for the company to decide if they would cover or not. I have had another large claim and it was covered also. It also took a while for decision. In the end they covered it and that's all I really care about.

I pay 207$ a month for what? When I go to the dealership and gotta pay outta pocket two times. Well they say I have the best warranty they offer but it hasn't done anything for me. I been to the dealership two times nothing was covered. Both times had to pay outta pocket. Like I don't get it what's the best warranty if you still gotta pay on the service to get done. I thought that's what the warranty is for? I cant wait until this is up a few more months

Needed transmission fixed and they went as far to say carfax said my mileage was wrong!!! I had more than 1000 miles and it happened 2 days after my warranty started. So now I'm without my jeep and they will not help me! They make it sound so good when they are getting you to sign up! Never again will I trust any outside warranty companies. In canceling and getting my money back! Think twice before about this company! I did all the stipulations and they worked hard to not help me!!