Omega Auto Care Car Warranties
Caption: Omega Auto Care Car Warranties

Omega Auto Care Review

We awarded Omega Auto Care the “Great Coverage” on our Best Car Warranties guide because the company offers three types of service contracts that cover everything from new cars to older vehicles with less than 250,000 miles. These contracts come with many benefits included in the price.

If you’re considering buying a used car or the manufacturer’s warranty on your existing vehicle is nearing the expiration date, a service contract (frequently referred to as an extended warranty) can save you hundreds on costly repairs. USA Today reported that a 2017 study from the American Automobile Association (AAA) found that nearly one-in-three Americans said that they couldn’t afford to pay a $500 to $600 car repair bill without going into debt. Based on those figures, a full brake job including rotors, calipers, drums, pads and cylinders can put you in a financial bind with an average cost of $750. Transmission replacement doubles that dollar figure and goes up with the average price running between $1500 and $3500.

Omega Auto Care coverage holders don’t have to worry about skyrocketing repair costs since covered services are only subject to a pre-defined deductible based on their plan. Accepted nationwide, Omega Auto Care coverage can be used at any licensed repair facility, so customers aren’t limited to a small handful of shops.

Pros
  • High ratings from trusted review organizations
  • Three plans are offered with varying levels of coverage for cars up to 15 years old
  • Extra benefits like Roadside Assistance, Rental Car Reimbursement and Trip Interruption are included with every plan at no additional charge
Cons
  • There is no way to purchase coverage or get a quote online; you have to call and speak with a sales person

Omega Auto Care Products

Omega Auto Care has three extended warranty coverage options: New Exclusionary, Used Stated Coverage and Powertrain Protection. Each coverage option has requirements on your vehicle’s age and mileage, and each one offers varying degrees of coverage. Omega’s website provides PDF examples of an agreement for each option. These sample agreements lay out the fine print for each protection package. We’ve highlighted what each protection package includes below.

Coverage Plan Vehicle Age/Mileage Items Covered
New Exclusionary Current model year + 7
model years with less than
150,000 odometer miles
Most major component systems
Used Stated Coverage Current model year + 10 model
years with less than
150,000 odometer miles
Most major component systems
Powertrain Protection Current model year + 15
model years with less than
250,000 miles
Engine, transmission,
transfer case, drive axles,
seals and gaskets

What is not covered – Exclusions vary depending on the coverage purchased but the sample contracts Omega Auto Care provides spell them out thoroughly. The key is reading the entire contract upon receipt, so you know exactly what is covered and what isn’t. You can still cancel if you decide the benefits are not for you.

How To Submit A Claim With Omega Auto Care

Omega states before any repairs can be made to your car, you must call them to start the claim and authorization process. Its claims department operates Monday-Friday, 8:00 am to 7:00 pm (CST). To submit a claim follow these steps:

  1. Use all reasonable means to keep your car from getting damaged further. Stop your car and call for roadside assistance to tow it. Omega asks that if your contract states you should use Road America or Auto Knight, call the number listed for them on your contract.

  2. Only take your car to a licensed repair shop of your choice. Once there, have the repair shop call the number on your contract before they make any repairs.

  3. Authorization from Omega is strictly required before any repairs can be made. Once you have a diagnosis from the repair shop, call Omega’s claims department to start a claim.

Omega Auto Care Benefits

Omega Auto Care provides extra benefits at no additional charge to all customers regardless of their coverage level.

  • Roadside Assistance – Roadside assistance is provided through Road America and Auto Knight. It’s available 24 hours a day, 365 days a year.
  • Rental Car Reimbursement –The level of coverage determines the maximum per-day and per-occurrence reimbursement.
  • Road Hazard Coverage (Tire Only) – Omega Auto Care pays up to $400 in reimbursement for any roadside hazard repairs, up to $100 for each tire replacement and up to $20 toward a full repair.

Omega Auto Care Cancellation Policy

The Omega Auto Care website doesn’t provide a cancellation policy but we spoke with their Director of Operations who stated customers have a 30-day money-back guarantee block of time to review the coverage and decide whether or not they want to keep the coverage.

omega auto repair

Omega Auto Care Prices

Coverage with Omega Auto Care begins around $2/day for month-to-month plans. Prices will vary based on the type of car, the package you choose, and the promotional offer you receive.

To get a quick quote, potential customers can contact Omega Auto Care through a form on the website or call their toll-free number at 844-855-3956. Agents are available Monday through Friday from 7:30 am to 7:00 pm (CST) and Saturday from 7:30 am to 1:00 pm (CST).

Omega Auto Care Reviews and Ratings

The review section on their website isn’t typical of what you find on the majority of company sites in that they don’t provide potential buyers with a lot of glowing customer reviews that have been submitted directly to the company. Instead, Omega Auto Care feeds reviews directly from those submitted to ConsumerAffairs, so you see the good, the bad, the ugly and the indifferent instead of just the cherry-picked best.

Phrases like “best customer service anywhere” and “outstanding service” are liberally sprinkled throughout the reviews. In the past three years, only 55 complaints have been lodged against Omega Auto Care with the Better Business Bureau. The company responded to each one of them. Sixteen were resolved to the customer’s satisfaction. The remaining 39 have been marked by the BBB with the following: “The Business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.”

  • ConsumerAffairs named Omega Auto Care a ConsumerAffairs Accredited Brand with 4.5 stars based on over 200 customer ratings.
  • Better Business Bureau lists Omega Auto Care as a BBB Accredited Business with an A+ Rating (4.86 out of 5 stars).
  • Ripoff Report lists Omega Auto Care as a “TRUSTED Business” and notes, “Positive rating and recognition have been given to Omega Auto Care for its full commitment to quality customer service.”

Omega Auto Care Q&A

  • Does Omega Auto Care sell a warranty or a service contract?
    According to the FTC, though automotive service contracts are frequently referred to as “extended warranties,” they are not warranties as defined by federal law because they can be purchased at any time and always cost extra. A warranty is included in the purchase price of the car and isn’t something that can be bought long after buying the vehicle. Therefore, by definition, Omega Auto Care sells service contracts.

  • What are key things to look for in the contract fine print?
    Specific exclusions and covered parts will be listed in Omega’s contract but the FTC advises if you don’t see an item listed, assume it’s not covered. The government agency also warns consumers to be on the lookout for “absolute exclusions that deny coverage” (i.e. “If a covered part is damaged by a non-covered part, the claim may be denied.”) This phrase was found in a sample Omega Auto Care policy. Other review sites advise that repairs due to “normal wear and tear” may also be excluded from coverage.

  • Does Omega Auto Care require pre-approval for repairs?
    All of the sample contracts state that the repair facility must call the claims center before any repairs are made for approval unless it is a “simple emergency repair” of a covered part that will take two hours or less of labor to complete and it’s outside of regular business hours. Simple emergency repairs can be authorized by the coverage holder but they must be reported to the claims center within five business days.

  • Is there a waiting period before a claim can be filed?
    There is no mention of a waiting period on Omega’s website but as previously mentioned, we found out there is a 30-day 1,000 mile waiting period before filing a claim.

  • Are monthly payments available or do the plans have to be paid for in full?
    Omega Auto Care coverage plans can be paid for in full, up front or through monthly payments.

  • What is Omega’s business record like?
    Great. According to online reviews and ratings, Omega provides excellent customer service. We found two old lawsuits during our research that resulted from marketing companies using auto-dialers to call cell phones and landlines trying to sell policies. Omega has since changed the terminology in their agreements with marketing companies to prevent this from happening again.

Conclusion

Auto warranty scams are so rampant that the FCC has a warning page about them on their website. Those few bad apples have led some to believe that any service plan not offered by the manufacturer is a rip-off, despite research saying there is no better way to protect your vehicle than an extended warranty.

Buying an extended auto warranty or service contract guarantees the warranty company will pay for expensive repairs so you don’t have to. Omega Auto Care stands behind their customers with their customer service, reviews and ratings.

Omega Auto Care Reviews

Recent Reviews

July 23 2019 11:44PM

I'm very happy I have this car warranty! It is as good if not better than a bumper to bumper coverage for the dealer. It's nice to know that if AND when something goes wrong with my car that I only have to pay the $100 co-pay! It also cover's oil change.

Linda D.
Independence, KY
Omega Auto Care

Linda, We are more than happy to provide you service with both mechanical breakdowns as well as oil changes. We are glad you are pleased with the service received so far, and look forward to continuing to meeting your expectations. Sincerely, Omega Auto Care

July 23 2019 5:38PM

Very prompt and efficient vehicle was taken care of in a very professional manner. Great service. The representative was very courteous and fulfill every promise that was made I receive my car with the problem fixed and the taken care of.

Joel P.
West Springfield, MA
June 20 2019 6:13PM

I had a check engine light on my car so I took it to the dealership Omega Auto Group card I have too many my cards shortly thereafter I got a call from a representative saying that my claim was approved and my car was repaired fairly quickly and then I only had to pay my deductible of $100 I highly recommend this service.

John W.
Washington, PA
May 15 2019 6:45PM

They keep their word and do what they say they will do. They paid for my auto repairs minus the hundred dollar deductible. I highly recommend them! Recently I needed a new water pump in my Volkswagen Tiguan 2013. The cost of installing it was over $800. They paid over $700 so that I could get my new water pump. That’s what I call excellent service. I highly recommend Omega auto care To you.

Patricia S.
League City, TX
May 10 2019 7:38PM

My brake pedal went to the floor. I called the Omega Extended Warranty and they had my truck repaired within a few days. I'm very pleased with Omega because they have been there when I needed repairs to my truck. Great company. 5 stars...

Paul H.
Houston, TX
May 03 2019 2:35PM

My first car repair went quite well. I was very surprised! IBVB was afraid when told of my repairs totaling over $3000. Omega stepped in, my co pay was all I had to pay. Omega is indeed well worth it...

Jyama O.
McDonough, GA
May 02 2019 7:35PM

The representative this sold me the policy totally lied to me when I call to talk to customer service they was disrespectful over talking me very frustrated would not recommend this company to anybody

Albert R.
TOLEDO, OH
Omega Auto Care

Albert, We are sorry to hear that you are dissatisfied with your policy. You have a Used Stated policy, which is the level right after new car coverage. Not only is this a great coverage, that covers a ton of parts on your vehicle, but it is unusual that cars with over 124,000 miles on it qualifies. In your case, or claims department truly did their due diligence and sent out not one, but two, inspectors. Unfortunately your repair facility was unable to show a failure, and thus we are unable to approve. If the part actually fails, we are more than happy to reopen the claim. We are more than happy to go over things in greater detail with you if you wish. please reach out to our customer service at your earliest convenience. Sincerely, Omega Auto Care 877-850-0443

May 02 2019 5:39PM

What a great company and warranty we received! It was so easy to use! We received a call that our warranty was expiring soon, which was great to know as we needed to get something fixed on the car that was under the warranty plan. Normally you need to get something fixed after your warranty expires so the reminder was great! Customer service at Omega was seamless and took about 5 minutes at the most on the phone to get what we needed accomplished! Highly recommend this company! Thank you!

Carla M.
Florissant, MO
Omega Auto Care

Carla, Thank you for being a loyal customer and for sharing such a great review. We are constantly working on new ways to be more efficient, and are always very happy to hear such great feedback.

April 15 2019 6:08PM

Had some issues in the beginning with one of them wanting paperwork but once we get everything together and they okay the work on my truck everything went very quickly. It was good that they called and checked up afterwards to make sure the work was done correctly.

Jeanne T.
Elgin, OK
Omega Auto Care

Jeanne, We appreciate your patience during the claims process. Although it may seem unnecessary to some, maintenance records are quite important. We were happy to get your vehicle fixed, and you back on the road. We look forward to serving you in the future as well. Sincerely, Omega Auto Care

April 11 2019 8:20PM

All car owners face the difficult decision of what to do when their car warranty is about to expire, or has. Do nothing, and hope we're lucky in avoiding costly repairs? That's not very likely to happen. Trade it in for another vehicle? That's time and money we all want to avoid. And our last option; Do we look for a Company that extends car warranties? This is a decision I had to face a few months ago.

I love my car and wanted to keep it. I knew sooner or later I would face a costly repair and wanted to avoid the expense of a new car. I saw Ads from companies that provided the extended car warranty I needed but they all looked the same to me. I have a friend who purchased and recommended Omega Auto Care, But with no repairs needed to date, I was back to square one in which Company to choose. Who can I trust? I called a few Companies to hear their offers and I only felt comfortable with Omega. I decided to go with my gut feeling and went with Them. This ended up to be the right decision, and I couldn't have made a better one. My problem free car, has had 2 mechanical problems since purchasing my warranty. The most recent one was $2,400.00. Omega paid the $2,400.00 and even monies back for my oil change. They are so easy to deal with, and they do what they tell you they will do. They earned my trust, and I recommend them to anyone and everyone when you face the same decision as I did.. You cant beat that secure feeling of knowing your car is is protected, you just can't. Omega, Thank You.

Wayne T.
Aventura, FL
Omega Auto Care

Wayne, We truly appreciate you for not only being a part of the Omega Auto Care family, but also for sharing such a detailed review. With more and more people turning to reviews to help them make important decisions for expensive purchases, getting more details from other consumers incredibly valuable. Thank you for helping someone else with their future purchase. Sincerely, Omega Auto Care

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