RAZ Memory Cell Phone

RAZ Memory Cell Phone Review

RAZ Mobility’s assistive technology is available on the company’s cell phones and bundled with popular smartphones and tablets. These cutting-edge mobile devices can download top-rated mobile apps to help those with hearing, sight and cognitive impairments.

RAZ Mobility developed a specialty cell phone for those with dementia and Alzheimer’s. The company sells devices equipped with the Synapptic app for individuals with visual challenges and Voiceitt for those with speech disabilities. RAZ also sells the Lenovo Smart Display for individuals with mobility disabilities.

The company sells products to consumers, senior and assisted living providers, government agencies, nonprofits and other organizations. Many state equipment distribution programs offer RAZ Mobility solutions.

Pros
  • Life-enhancing devices for seniors and individuals with impairments
  • Customer support adapts to individual needs
  • Cell phone designed for those with memory loss
  • Ongoing research into cutting-edge technology
Cons
  • May not work with all cell phone carriers

RAZ Mobility Memory Cell Phone

RAZ Memory Cell Phone

Current statistics from the Alzheimer’s Association reveal that around 5.8 million Americans live with Alzheimer’s disease. The Special Olympics estimates as many as 200 million individuals worldwide live with an intellectual disability. The RAZ Memory Cell Phone is a radically simplified phone designed to address the unique needs of these individuals.

The Memory Cell Phone is always on and has a single screen. The phone includes a dedicated 911 button and up to six contacts with a photo and name to identify each one. Place a call by tapping and holding on a photo. Memory Cell Phone is not a smartphone, so there’s no chance for the confusion caused by notifications or system updates.

Caregivers manage the RAZ Memory Cell Phone online. A simple portal provides the ability to create and edit contacts, track the phone location and restrict incoming calls.

RAZ Mobility Devices and Costs
Device Benefits Costs
RAZ Memory Cell Phone One-touch dial and features to avoid confusion. One screen shows photos and names of up to six contacts, 911 button, time and battery power. No app or hardware updates and no voice mail. $309
Lenovo Smart Display Voice-controlled, designed for individuals with mobility disabilities. Video and voice calls, music and video entertainment, calendar management, control smart home environments and many other features. $149 (estimated)
Synapptic Easy-to-see, high-contrast display. Voice guide and commands, speaking menus, powerful magnifier and reader. Tap the screen three times to call for help. Works with Android devices. Depends on chosen device
Voiceitt Augmentative and Alternative Communication (AAC) technology. Allows those with speech disabilities to use their voice as the input method. Android and iOS versions. Depends on chosen device

 

RAZ Memory Cell Phone Costs

The RAZ Memory Cell Phone costs $309.00. Other RAZ Mobility device prices start at around $149 and depend on the device you choose. The phones, iPads and tablets are available in various models to fit most budgets. The two RAZ-branded cell phones each cost around $300.

RAZ Mobility devices are available through state programs that provide vouchers and special purchase programs to people with disabilities. RAZ and Human-I-T offer affordable internet service to low-income individuals to help defray the cost of Wi-Fi.

 

Where to Buy the RAZ Memory Cell Phone

You can buy RAZ Memory cell phones, smartphones and tablets from the company’s website. RAZ devices may be available to veterans through the Department of Veterans Affairs.

 

RAZ Mobility Complaints

We did not find many RAZ Mobility reviews online, but the company racked up high scores. The Better Business Bureau rates RAZ Mobility an A+ with no complaints filed. Facebook reviewers give the company 5 out of 5 stars.

 

RAZ Mobility Q&A

  • Can I get assistance from RAZ Mobility if I need help using my phone or tablet?

    RAZ Mobility is sensitive to its customer’s requirements when they seek help. Trained representatives are available via phone, online chat, email or video calls. A device can be set to allow screen sharing or remote access to a service representative.

  • Does RAZ Mobility offer a device for people who have limited movement in their hands?

    RAZ Sesame Connect is available through some state programs. Individuals lacking sufficient hand and arm dexterity for comfortably using a mobile device can benefit from Sesame Connect.

  • Does RAZ Mobility offer a money-back guarantee?

    You can return RAZ Mobility phones and accessories with a receipt for a refund within 20 days of receiving your order. Return products for any reason, but they must be in like-new condition with no damage. Hold on to the packaging, quick-start guide and everything else that comes in the box. These items must accompany the returned hardware to get a full refund.

    The company deducts a $75 restocking fee from refunds. This fee goes up to $100 if you forget to pack the charging cable or similar item. RAZ does not accept returns on accessories purchased with a phone unless you’re returning the phone.

  • Is cellular service included with RAZ Mobility devices?

    RAZ Mobility doesn’t provide cell service, but the phones and tablets work with most cell service providers. At times, a cell plan may be bundled with mobile devices. For example, three free months of Mint Mobile service with the RAZ Memory Cell Phone. You pay a low fee for service after the first 12 weeks if you decide to stay with Mint Mobile.

  • What accessories can I buy for a RAZ Mobility device?

    RAZ sells charging cables, protective cases, universal mounts, earbuds, lanyards and wall chargers.

 

Conclusion

RAZ Mobility assistive mobile devices give individuals with disabilities access to the internet and social media, phone calls, emergency help and more. A RAZ Memory Cell Phone can allow for aging in place and enjoying the conveniences mobile technology offers. Each device provides solutions for individuals who have vision, hearing, or cognitive impairments and other disabilities.

RAZ Memory Cell Phone Reviews

Recent Reviews

Featured Review
December 17 2020 4:25PM

I bought the RAZ memory cell phone for my mom who recently suffered a stroke. It was easy for me to set up and she figured out the phone very quickly.

She was having a lot of frustration with her old phone and would delete contacts, get lost on different screens and couldn’t figure out how to get back, and I was constantly having to go to her long term care facility to pick it up and make changes for her.

This phone was a great solution for all those issues. There are 2 things I would change if I could. On the phone you can set it to where only people in the contacts can call her, great feature since she has received spam calls asking about her social security number.

I wish there was a way for the caregiver to record a voicemail away message that just informs the caller to call another number to get in contact with a family member.

I am not having to contact all her doctors and make sure they know to only contact me moving forward, but if they called her and got the message to call me that would be nice. Also, I love the option to be able to make changes to her phone from my phone.

I wish RAZ had an app for this and not just a website you had to go to. The app would just make this process easier. Otherwise it is a perfect phone for my mother.

Ashly E.
Wichita, KS
RAZ Memory Cell Phone

Thank you for the kind review. Your wish is our command! We are working on an app from which you will be able to manage the RAZ Memory Cell Phone. Additional new features are also under development.

August 27 2022 4:26AM

I have had two parents with dementia. One moderate and one mild. This phone is a waste of money. One with mild dementia could not figure it out. Can’t imagine how someone in memory care could begin to use it.

The instruction manual tells how to dial a number with the keypad but it isn’t even an available feature. My family called support several times and was told it would be available the next month. It’s been several months and nothing. They commented that the feature is not advertised for this phone.

Then are there instructions in the manual?? They couldn’t answer that. Don’t think the Alzheimer’s store is affiliated with the Alzheimer’s Association like we did. No way to return. Beware!

P G.
Seattle, WA
June 29 2022 10:18PM

I was excited to buy a RAZ phone for my mother because I thought it would be great for her. I lived apart from my mother and had the phone delivered to her. Unfortunately when she went to T Mobile to initiate service with the phone they said the phone didn't work and they could not do anything.

I only found out later that you have to call Raz while you are at the T Mobile store for them to give instructions on starting the phone. My mom lost the phone and I'm out $300 so that was a complete waste of money. I have no idea how the actual phone works and never will.

Sarah S.
Hollywood, FL
June 24 2022 7:14PM

I just want to make sure that others see the part where you will be charged $75 restocking fee if you return this phone.

Bad on me for not reading every part of the site, but I think shame on this company for taking $75 from elderly customers that live on a very limited budget, just because their item did not work for the customer.

I am sure the phone probably works fine for most, but it just was not going to be a good fit for my father in law.

Joni N.
Tulsa, OK
February 14 2022 2:03PM

The application software is still buggy, especially the 'white list'. Cannot add new numbers. Recharging is tricky.

When the phone is placed on the wireless charger, just because the blue light comes on does not mean that the phone is charging. You have to carefully inspect the battery level signal to see if the phone is actually charging. If the two above problems are corrected, then I'd give the phone an excellent rating.

Gordon B.
Prairieville, LA
January 01 2022 9:07PM

I purchased a memory phone back in October. For the short time period a Disabled Veteran used the phone approx 4 to 5 weeks... it was a total disaster. He called 911 several times by just having the phone in his pocket.

So... Emergency services showed up at the Private care facility in which he lives and disrupted the residence. I paid for 911 dispatch service which was a waste of money.

When he called 911, if I was not at my phone immediately to take the call from dispatch service as his care provider.... then they will dispatch emergency services.

There is also NO way to reach them back by phone and when called back # received... message indicates you have to go to a help email. Where has the "personal service gone"! After the final 911 call, the phone jammed and is now stuck in a position the phone is NOT useable whatsoever....

So after spending over 500.00 between Memory phone, special charger, 911 service and mint mobile... This phone is trash and was such a waste of money... not only waste of money but waste of my time!

I received a call phone from customer service rep at Raz Mobility and expressed the many concerns, I was told someone would call me back which never did. Not only is this phone not meet our needs, but now it's broken! The user is a 100% disabled combat veteran.

TANYA P.
BRADENTON, FL
December 17 2021 1:45PM

That’s it! There are no applications or settings to cause confusion. No notifications or operating system updates. No voicemail. no texts. No distractions. Simply tap the picture of the person you wish to call. That’s it… [Their description from their website.]

True, the phone cannot retrieve voicemails or receive texts. That does not mean that there is no voicemail or that texts can be sent to the phone. Both instances give the impression the phone does provide these services. I have been told that on Mint Mobile the voicemail cannot be disabled.

It can however be managed from another phone. The ability to send an auto-text reply or forward texts does not exist. All said, the phone and portal are straightforward and simple to negotiate.

The software has some work yet to go, I am told they are working on an update and I will see if that addresses these issues. Customer service is polite and knowledgeable, though the product uncomplicated. Issues exist, but I have not found a more appropriate device.

Drew A.
Los Angeles, CA
December 13 2021 9:49PM

A mixed experience. An excellent concept with spotty implementation. The pros: much more useful (or, at least, useful for a more compromised niche than other dumb phones) than phones which are just slightly simplified versions of standard smart phones.

The portal which allows many functions (e.g., adding new contacts) to be performed by a distant family member is extremely useful. Also worth mentioning, their technical support has been very good.

Almost always available via telephone without an eternal wait and manned by technicians who know the product and are capable of troubleshooting and problem solving. In short, when it works this is a five-star product; and when it doesn't, they are reasonably good at finding a fix.

The cons: a number of problems which probably could have been avoided. 1) when the phone completely discharges, the ringtone shuts off.

This was corrected via a couple of calls to technical support which eventually directed me into the normally unavailable settings menu and provided instruction for moving a few toggles. Problem appears to be solved.

2) At one point all of the RAZ software mysteriously disappeared and the phone reverted to a normal smart phone. The fix required sending the phone back to raz. They corrected expeditiously and at no charge. Still not certain (and no information from raz) about how this happened. Has not recurred.

3) The touch screen sensitivity is finicky. Sometimes it is over sensitive and calls are triggered by the slightest incidental touch. At other times, the touch screen is unresponsive and the phone becomes a very expensive paperweight since calling out is impossible. This problem has not yet been fixed.

On balance, a qualified recommendation. Worth a shot if a cell phone remains a necessity but a Jitterbug or similar option is still too complicated. Be aware, however, that not all of the kinks have been worked out.

Jamie W.
Miami, FL
October 02 2021 9:55PM

We bought the miniVision cell phone for my 90-year-old mom who has lost her sight to glaucoma. The phone was difficult to set up, we had to find a new cell service provider, and it was even harder to use than her Jitterbug phone.

Because I live in a different city and we had to do the different cell service, I asked RAZ Mobility for an extension on the trial period which they granted. However, when I returned the phone, they said it was beyond the extension.

Upon checking the email thread, I found that they had sent a second email with a different (earlier) date for the extension. I didn't see this email. I returned the phone, but RAZ Mobility did not refund our cost even minus the restocking fee.

I now see other negative reviews and wish I had read more about the company before buying this phone.

Susan Z.
Liberty Township, OH
September 27 2021 3:33AM

I don't recommend the RAZ mobility phone for a person with dementia living outside of a family home. The concept is great but the phone in reality has a number of issues that made it impossible for my mother to use.

First, it took over two weeks to find a carrier that we had good reception with, the Mint Mobile SIM it came with was very difficult to insert and no location instructions as to which tray to insert it.

Then, it was not easy to use because I had to figure out how to get out of the RAZ mobility ap. No instructions were included on how to do that so I had to wade through customer service to learn how to do that.

The phone is always on so it runs out of batteries every1-1.5 days. If the phone runs down to 0 charge, when charged up again the starting screen becomes a battery image--not the promised home screen with faces.

It was difficult for me, a person without dementia, to figure out how to get it back to the promised home screen. Second, a person with dementia, like my parent, can't always remember how to charge a phone. So this phone was not able to remain charged so it was useless.

Finally, it took forever to put the faces and names in the system. You cannot use Chrome, only Safari to do that--no one told us that so I spent lots of wasted time trying to figure it out. Save your $400--unless there is a person without dementia on hand to troubleshoot daily--don't do it.

L. L.
New York, NY
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