RVshare RV Rental

I had a terrible experience with RVShare and will never use them ever again. In April 2021 we booked an RV for rental in July 2021 and paid the 50% deposit.

As we approached the date of our Trip, RV Share took the remaining 50% from our credit card and we had a few courteous exchanges with the owner regarding a meeting place and time for pick up. We drove one hour out of town to meet the owner and pick up the rental.

As we arrived at the gate of the RV storage facility as directed by the owner we were met by a closed gated. We then received a call from the owner telling us that we could not get the RV because there was a technical issue with it.

He said it was smoking and would not start (which is suspicious as how can it smoke if it does not start)... He told us to go back home and talk to RV Share. We did reach out to the company for alternatives.

We were offered two RV's not for that day but for the following day, the RV's were smaller, older and substantially more expensive that the one we had booked originally. After some haggling we got our money back but our vacation was in shambles.

Luckily we reach out to regular RV Rental companies and were on our way the next day with an RV from El Monte at a price comparable to what we had with RV Share.

I expected to be able to leave the owner a negative review but after talking to RV Share I was told that because the reservation had been cancelled (by the owner) there was no way we could leave a review.

This is their exact reply: "I'm really sorry to tell you that Myriam, however, if the reservation is not completed the renter can't post a review. In order to post a review, the reservation must be completed and the status should be rental completed."

The bottom line is that you have zero protection when you rent through RV Share, even when you have paid 100% of the rental you can be left stranded and the company has no obligation to match the price you have paid and the travel dates you have booked.

To make matters worse they protect unscrupulous owners preventing you from leaving feedback even though they know you have been screwed.

When we rented from El Monte they had lots of identical RV's on the lot and in the event of a technical issue they would have put us in an alternative vehicle right away. Why on earth would I trust RV Share ever again.

Worst RV Rental Experience Ever. The RV rental was disgusting. Not RVShare fault. But what is their fault is sick and wrong. We're forced to buy 5 tires to get home and the owner wouldn't pay for them, roadside assistance couldn't anyone to help us. We had to find it ourselves.

We were stuck on the side of the road an entire day. RV Share wouldn't help us get our money back. They ignore you and won't respond for weeks.

There are many more details but bottom line. There are other services to use and I would never use them again. Horrible Horrible experience...

Very premature business model, as they try to swindle both sides, renters and owners, while claiming to act as an independent mediator when disputes arise. In our case, the owner switched the RV on us from the day we booked to the day we picked up.

He had installed an external generator on a cargo carrier two days prior to the pickup date. He claimed that we had damaged this rack and RVShare too held us fully responsible for the damage.

In spite of repeated requests for a fair repair, they tried to swindle us for a full replacement. Their only evidence was the photo taken by the owner several minutes prior and in a completely different geographic location than where the pickup point was.

We let them know that it is a breach of the original contract to switch the RV or its features than what was advertised; willful withholding of critical information that made the features on the RV different than the original listing; bait-and-switching of an RV with an advertised feature that was extremely different than the one we were delivered; unfair retribution - all of these were in violation of the consumer rights.

We also questioned their authority and training in fair mediation or arbitration practices, as well as expertise in digital/cyber fraud by either party. I have now come to see that RVShare sides the owners in all such disputes since the owners will switch platforms otherwise.

There are clear incentives given to owners for making an RV available on their platform, and no such offers to renters.

Renters usually sign up for Terms and Conditions and usually do not go to the extent of disputing it any further and accept the penalty out of distraught and inability to deal with it legally, since RVshare is incorporated in Delaware; has offices in Ohio; legally registered in Texas and has no information on their website pertaining to any dispute that arises with their services.

The Terms and Conditions are also fully in favor of the owner since it says the rental begins from the start of the day of rental rather than the time of pickup, so all insurance claims start just after midnight and end one day prior to the end of the rental agreement.

The terms and conditions are also vague in saying that any modifications to the RV by the owner are the full responsibility of the renter.

The renter only has a chance to reject and ask for a replacement RV at the time of pickup only and that RVShare will do their best to find an alternate, with the catch that they will offer a full refund and cancel the trip without prejudice.

Thinking about renting an RV through RVShare? Think carefully because RVShare removes negative comments from their site. I recently did and 3 nights of rental for a small trailer. Cost me nearly $2000 after 1 of the tires blew and caused damage to the trailer wheel and underside.

This not counting what my personal auto insurance has to cover because the $200+ insurance I was made to purchase only covers excess beyond your personal insurance. And the best part? That tire was 8 years old.

So, basically, owners can rent out their trailers without worrying about upkeep and recoup all of their costs from renters when things go wrong.

My experience was terrible! We needed 2 RVs for a family weekend. One RV cancelled about a month prior to the event. Customer service notified me and had recommendations that did not fit the prior RVs size, year or cost. The second RV cancelled a week prior.

With little time before our event RVshare told me there really wasn't anything comparable and to try back in a few days. I found an RV that was more expensive and larger than needed but we were in a pinch. We had to purchase a generator, which we did to the owner's specs.

Once again the owner confirmed it was the appropriate generator with Grand Designs. The owners showed us the operation of the RV while it was still hooked to their truck stating "we will save you the gas on your generator."

The generator with never hooked up to the RV with the owner hurrying out stating, "I don't know anything about generators".

Needless to say, the generator worked well but not with the RV. Whether it was the surge protector or something tripping in the RV we never had power. It was basically a hot, big tent.

Contacted the owners several times. Received the same response, "must be the generator" and "we don't know anything about generators." RV share does not have a worry-free policy.

Choose your RV and the owner carefully because RV Share does not assist renters should issues arise, from cancellations to inoperable units.

And beware of the insurance, with a $3000 deductible you won't retrieve the cost of renting a unit if it has issues. I understand Outdoorsy is a much better experience.

RV Share has linked me to the incorrect location for the RV to rent. Luckily we have noticed the error but since it was two days later and not 24 hr RVshare held our fee which is completely unfair since the error was on the side of the platform.

I'd suggest everybody check very carefully locations RVshare links. It was also very hard to communicate with RVshare and get somebody higher level on the phone.

RVshare has terrible customer service. They charged me $500 dollars for damages that I did not do, and tried to charge an additional $200 due to their own typo from the repair receipt. Wouldn’t even look at my dispute form.

Never sent me any information on the damages being claimed until they seized the money. Very unprofessional organization. Steer clear of them at all costs. Tell your friends.

I got less than half my money back after canceling because of COVID-19. I signed up to rent an RV a year in advance before COVID hit and had to cancel our family reunion because of it. But I still gave RV share two months notice. After all the return fees and service fees, etc. I got less than half my deposit back--I was charged almost $150 in fees! I will NOT be using them again.