Sherpa Auto Transport Review

Sherpa Auto Transport opened its doors in 2017 and has already accumulated quite a bit of positive reviews from customers indicating Sherpa is making good on its promise to improve customer experience with car shipping. The company owners combined their backgrounds in technology, customer service and business along with their personal car shipping experiences to form a better solution for moving vehicles. Sherpa Auto Transport tracks carrier performance, only contracts with drivers who do their job well and uses a scheduling algorithm designed to match drivers to shipments effectively. Sherpa’s customer service agents remain courteous and ready to answer any questions, as evidenced by numerous online reviews.

By tracking performance and taking potential carriers through a rigorous vetting process,
Sherpa Auto Transport only partners with carriers who do their job well. Their unique Price Lock Promise, post-delivery rebate programs, along with their concierge-level customer service shows Sherpa strives to take care of their customers.

Between the cost of gas, your time and the potential to find yourself troubleshooting car problems during a long drive to relocate or visit your vacation home, shipping your car is worth considering. Online reviews reveal that Sherpa’s agents are courteous, professional and honest, and the company contracts with highly-vetted drivers, whether you need to ship one car or a fleet.

Pros
  • Quotes backed by Price Lock Promise
  • Clean Car Guarantee
  • Unique, concierge-level service
  • Transparent quotes

Cons
  • Doesn’t ship motorcycles or boats
  • No terminal-to-terminal shipping

Sherpa Auto Transport Services

Moving a household or a business is often inconvenient with one or more vehicles in tow. Sherpa Auto Transport creates a custom shipping plan for your car, SUV, truck or van, picks it up at your address then safely ships it to your destination.

Sherpa Auto Transport ships vehicles for individuals and businesses like car dealerships, rental companies, and auto renovation and customization services. In addition to serving people who move to just about anywhere across the U.S., Sherpa safely ships vehicles for:

  • Military families
  • Vehicle purchasers
  • People who live in another state part of the year
  • College students
  • Contractors who temporarily move out of their home state for work
  • Auto collectors

The company offers both open and enclosed auto transport. With open transport, your vehicle is loaded onto an open-air trailer, often with other cars. This method of car shipping is very secure and the most commonly used, however, enclosed transport is an option for high-value vehicles. You can learn more about open vs. enclosed transport and other information in our Best Car Shipping Companies Guide.

Sherpa Auto Transport Service Costs

As you might expect, the cost of shipping a car varies widely, depending on the size, make and model of the vehicle, miles traveled, and other variables like the time of year. Because each car shipment is unique, we can’t provide prices. However, Sherpa Auto Transport provides you with accurate pricing by using real-time data and it works with you to understand your unique situation by designing a custom solution for shipping your vehicle.

As several customers mentioned in online reviews, Sherpa Auto Transport pricing is backed by their Price Lock Promise, and the price quoted is the price you will pay when your shipment is complete.

Sherpa Auto Transport Price Lock Promise

Sherpa Auto Transport offers something practically unheard of in this industry – locked-in
pricing. With their Price Lock Promise, you’ll never experience bait-and-switch pricing. The
amount it costs to ship your vehicle won’t change from the original amount quoted. If it ultimately costs more to relocate your vehicle, Sherpa will use money from their own pockets to ensure a successful transport.

Clean Car Guarantee from Sherpa Auto Transport

Your vehicle may become dirty on the trailer as it moves along the shipping route. Book your car shipment with Sherpa and have it washed within seven days of delivery. Sherpa Auto Transport pays the cleaning cost. Make sure you save the bill of lading from your shipment, then send that along with the carwash receipt to Sherpa to receive a credit of up to $20 on the credit card you used to book the move.

Sherpa services

Service offered, Source: Sherpa Auto Transport

How to Ship Your Car with Sherpa Auto Transport

While Sherpa usually works with shipping your vehicle on short notice, you have a better chance of booking the most convenient days for pick up and delivery if you reserve in advance, and will probably pay less by doing so. Sherpa provides a no-obligation quote request form on the website, or you can call to discuss your car shipping needs with a professional customer service agent who will explain costs and options.

When you are ready to book your car shipment with Sherpa Auto Transport, a service agent organizes all of the transportation details and collects a partial payment. Use any major credit card to make the payment. If you have to cancel your order before Sherpa assigns a motor carrier, you will receive a refund less a $25 dispatch fee.

Sherpa Auto Transport
What to Expect with the Shipping and Delivery Process
Vehicle Shipping Vehicle Delivery
Get a free quote from Sherpa Auto Transport Get the two- to four-hour delivery window time
Arrange shipping day and time window Driver calls about three hours before delivery to confirm delivery details
Driver arrives at your home or other convenient location Inspect vehicle condition with driver upon arrival
Review vehicle condition with the driver Sign off on the bill of lading
Vehicle safely ships to destination Pay any outstanding balance
Sherpa can tell you where your vehicle is any time during transport Wash your car and send the receipt and bill of lading to Sherpa for reimbursement
Pricing backed by Price Lock Promise

Before your car is loaded, clean your vehicle both inside and out, removing belongings and aftermarket equipment (see our Sherpa Auto Transport FAQs below for more on this). You will inspect the vehicle condition with the driver when before your car gets loaded onto the trailer. Sherpa Auto Transport suggests that you take photos or video of all angles of the vehicle as well.

Your Sherpa Auto Transport agent will keep in touch with you while your car ships to the destination. The driver will call you about three hours before delivery, and you’ll inspect your vehicle with the driver when it’s unloaded from the trailer. Be prepared to pay any outstanding balance for the car shipment via certified check or cash. Drivers do not have the means to process credit cards.

Sherpa Auto Transport Complaints

Sherpa Auto Transport rates very highly among consumers. Out of 288 customer reviews on ConsumerAffairs, the company scored 4.9 out of 5 stars. The reviews are verified to be from people who used Sherpa to move vehicles and consistently mention competitive pricing, communication and professional customer service.

Sherpa Auto Transport rates an “A-” with the Better Business Bureau (BBB) because they’ve been in business for a relatively short time. We are certain Sherpa will be upgraded to an “A+” soon given the company was recently accredited and the BBB lists all 5-star reviews from enthusiastic customers.

On Google reviews, Sherpa rates 4.8 out of 5 stars. Reviews mention courteous drivers and vehicles delivered undamaged and clean. Sherpa did not get a full 5-star overall rating because one pickup was late (the car still delivered when promised) and another customer wasn’t happy that Sherpa’s driver couldn’t be more flexible with the drop off time. However, the driver arrived on the day promised and provided a two-hour delivery window.

Sherpa Auto Transport Q&A

  • Can Sherpa Auto Transport ship an inoperable car?
    Yes, Sherpa can ship almost any vehicle if the wheels and steering work. Call Sherpa to discuss your situation.

  • Do I have to do anything to my car before Sherpa Auto Transport can ship it?
    Sherpa asks that you have between one-quarter and one-half tank of gas in the vehicle. Remember to give Sherpa’s driver all keys to your car, including trunk and gas cap keys. Ensure the battery has a charge and brakes are functioning. Let the driver know if you’ve made any modifications to the vehicle and remove all personal belongings, racks, loose change and garage door openers, which could move during transport, causing damage. You’ll want to remove your E-Z Pass or other toll or parking tags. Your Sherpa Auto Transport representative will let you know if there is anything else you need to do before shipping your car.

  • Can I get a guaranteed pickup or delivery time from Sherpa Auto Transport?
    No car shipping company can offer a precise time for picking up or delivering your vehicle. The driver Sherpa Auto Transport assigns to move your vehicle will give you a two to four-hour window so you can plan to be available. You’ll receive a call from the driver three hours before pick up or delivery. Weather, road conditions and traffic can all cause delays, however, very little is mentioned about delays in Sherpa’s customer reviews.

  • What if my vehicle is damaged during shipping?
    The carriers Sherpa Auto Transport works with are professional companies with insurance to cover any damage, although the chances of your vehicle being scratched or dented are far less than if you drove it yourself. However, you will inspect the car with the driver both before it’s loaded for shipping and when it arrives at your destination. Both you and the driver will sign off on the bill of lading if there is no change in condition upon delivery. If you find any damage, the driver will note it on the bill of lading to document your claim. Always get a copy for your records. Ship high-value vehicles in an enclosed trailer for extra protection. In the unlikely event your vehicle is damaged during transport contact Sherpa Auto Transport immediately so they can help you through the process.

  • Can’t I just set up my car shipping instead of using Sherpa Auto Transport?
    Yes. However, you will probably spend more money and time, and won’t get the best time slots because you don’t have the working relationship with carriers as Sherpa has. It’s also doubtful you have access to the same data Sherpa Auto Transport uses to select only the most reliable car shipping carriers.

Conclusion

Sherpa Auto Transport was designed with the customer in mind from the first day the company opened for business, with transparent pricing and agents who understand your car shipping needs to arrange a custom plan for safely moving your vehicle. Sherpa scrutinizes the carriers it works with, so you can rest assured that your car is being shipped by a professional. You will never be left guessing where your vehicle is located along the route when you use Sherpa Auto Transport to ship your car.

To get a quote, complete a web form online or call (877) 959-4027

Sherpa Auto Transport Reviews

Recent Reviews

June 03 2019 7:43PM

I have never had such a bad experience! I used Sherpa to bring my car from Maine to Naples last Fall. It was perfect, picked up at the house and delivered to my house. I then got a bill from a toll place somewhere in Florida I had never heard of with a picture of my car. The driver was using it. Today I called because Sherpa was supposed to take my car from Naples back to Maine. They told me they couldn’t guarantee it being picked up this week, they had underestimated their pricing and no trucks wanted to do it for what they were offering. Sherpa said they were losing money. Is that my problem? I need my peace of mind, regardless of cost when I have airline tickets on Sat. I am spending more but guaranteed on a days notice that it will be picked up within 3 days.

Valerie D.
Naples, FL
May 29 2019 8:48AM

I used Sherpa to ship my Volkswagen Passat 2,200 miles to the other side of the country. I picked them because of the good referrals, and their website was the most organized. The interaction I have with the customer service people was all done online. They were very organized and I was left with no questions. The quote was accurate. When I submitted information that they asked for they responded immediately. Everything was clear from beginning to end. The car was delivered way ahead and my daughter took delivery. I was a little concerned about how it was gonna go on this end. But the driver corresponded with her via text messages, he arrived when he said he was gonna arrive, and he arrived down the street from their residence, then offloaded the car by the time they got from their house to the truck. Shipping with them was a good experience. I would use them again.

Don F.
Pinehurst, NC
May 25 2019 6:05AM

I bought a car online, and I needed it brought to me. And I used Sherpa since I had used them before. I had them take it to a mechanic shop. The vehicle was in fine condition and the transport was quick. It only took like two days. Sherpa makes the process really easy, especially for someone who is not used to transporting vehicles like myself.

Daniel B.
Franklin, TN
May 24 2019 4:10AM

My mom sent her Honda Civic from Arizona to Rhode Island. The reps from Sherpa were awesome. They did exactly what they said they would do and apparently, it's unusual in that particular business. The quote was a little bit higher than most places, but I went with them because I looked up the reviews and I thought that it was worth it. The transport took maybe six or seven days and it came in perfect condition.

Marian C.
Tuscan, AZ
March 29 2019 7:24AM

I'm relocating to Florida and I shipped my Toyota Corolla through Sherpa. I like the service they sent. The person was also very responsive whenever I was asking. The person who delivered the car was very nice to me. I liked their service. It's efficient and very quick. Overall experience is very good. I'll recommend the company if somebody will ship their car.

Jun-hung C.
Abilene, TX
March 07 2019 1:45AM

I was moving cross country from just the New York City area to Arizona and I got quotes from maybe three or four transport companies. Sherpa was pretty competitive. Their website and from the people I talked to, they sounded more trustworthy. My movers from my apartment basically extorted first and never showed up. I went by myself, bought the truck. But with Sherpa, I had a great experience. They answered the phone, very professional, picked up when they said they’d pick up. They delivered within like a day and a half. So it was like a 48 hours drive. I'm a happy customer, from what I paid to what I got. They’re awesome.

Joe F.
Hoboken, NEW JERSEY
January 31 2019 10:17AM

The customer service representative I spoke to at Sherpa was really good and helpful in answering the questions that I had. And the pricing seemed reasonable too also the way the timeline was set up. I didn't have to go to any additional trouble. Whatever timeline they committed on, they did everything on the same time, so that was great. The driver who picked up the car was keeping track. I'm definitely satisfied with the way things were handled.

Gayatri D.
Wilmington, DELAWARE
January 20 2019 1:50AM

I live in Denver and I bought a used Tesla, and it was in Florida. I had to take the vehicle in Florida, and I didn't wanna drive her home. It was in the end of December, Christmas time. It's 2,000 miles and I didn't wanna drive her that far so I arranged the Sherpa to have it transported. I was referred to Sherpa by the local Tesla fellow. He said they used them before, and were satisfied, so it's the only company I called. I dealt with a lady the phone several times. She was very helpful in explaining how the process work and what the deadlines were in terms of obtaining a driver. She went ahead and lined up potential driver and potential trips. And when I got the final delivery date, and availability of the car, I talked to her and we very quickly worked out a pick-up in about three or four days. It cost me exactly what we first talked about on day 1. It seemed about right. I left Florida before the transporter arrived at the facility. But he got there all right and worked with a local Tesla dealer to load it. And I was impressed when he did that, and he appeared, and he contacted me and gave me an estimated time of arrival here. And he did arrive about that time. There were some difficulties in unloading the vehicle. It wasn't caused by him. The problem with the vehicle was on the lower level. We had to call Tesla national roadside service. I don't know whose responsibility the issue was. The transporter fellow did nothing wrong and overall the experience with the transporter was very positive.

Gordon K.
Denver, CO
December 31 2018 10:24PM

Both times that I used Sherpa, it was a good experience. For the most recent, I bought a car and I needed it brought to me. Their pricing was accurate and the vehicle was in a fine condition when I got it. Sherpa makes the process really easy, especially for someone who is not used to transporting vehicles like myself.

Daniel B.
December 31 2018 10:19PM

I've been driving the same vehicle for a long time and I was going home Thanksgiving Day. I drove home and my Ford Ranger had a ton of miles on it and then all of a sudden, I had an engine problem and pretty much blew the engine. I went home but I had to get the vehicle to a car dealership about three hours away to trade it in and get a new car. I checked Sherpa and two others and Sherpa’s estimate was the best. It was only a $50 difference from their original estimate. They're still a great price. We would have to pay like a local wrecker probably twice as much to transfer the vehicle. I put in a request online and they called me within an hour. They asked asked me the destination and all the basic questions. It took them about two days to pick it up at the gas station and get it shipped. Sherpa’s reps were polite and professional and sent me everything in writing. They were accessible and did pretty much exactly what they said they were going to. The driver is great. I met him at the dealership. Their customer service was awesome. I would recommend them 100%.

Elliot L.
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