Stannah Stairlifts Review
Almost 30 percent of the 46 million seniors in the United States live alone, and that percentage rises to nearly 50 percent for those age 85 or older. The majority of retirees wish to maintain their independence and continue living alone despite the challenges it can create. Stannah Stairlifts strives to enable seniors to retain their independence with safety in their homes.
Stannah strives to conduct its daily business operations with four key tenets in mind: quality customer service, superior product engineering, reliability and accountability. Each member of the Stannah team, including phone advisers, installers, technicians and dealers, are trained to offer consumers the benefits of a quality stairlift with safety, security, comfort and independence.
Stannah sells three types of stairlifts with four customizable models. The best model for your needs depends on the shape of your staircase and whether the environment is indoor or outdoor. Consumers can purchase refurbished stairlifts at a reduced cost or use a rental program if they only need a stairlift for a limited time.
Pros
- High-value stair lifts with cost-conscious options
- Designed and tested for over 25,000 consecutive “trips”
- Battery-run and unaffected by power outages
- Straight, curved and outdoor stair lifts
- Customizable models with unique styles and features
Cons
- Seat upholstery is less padded than some other brands
- Ten-year warranty not available from all authorized dealers
Stannah Stairlift Products
Stannah sells three types of stairlifts:
- Stairlifts for straight staircases can be installed on either side of a staircase, accommodate the narrowest or longest staircase, offer a powered swivel seat, and provide a retractable rail if there is a door directly at the top or the bottom of the stairs.
- Stairlifts for curved staircases are custom-made to integrate with steep staircases, spiral staircases, and staircases with a landing in the middle, or that span across several floors.
- Stairlifts for outdoor use are weather, heat and cold resistant and fitted with sensors to detect obstructions. These stairlifts can fold up and be covered when not in use, and lock with a key for security.
Below is a breakdown of each customizable model and some of the features they come with.
| Stairlift Model | Features |
|---|---|
| Siena Most Popular |
|
| Starla Ultimate Features |
|
| Sadler Limited Flexibility |
|
| Scout Economical |
|
Stannah Stairlift Costs
The price of a Stannah stairlift varies by type and model, features and the length and width of the staircase. The typical cost of a straight stairlift is between $2,800 and $5,000. Most consumers choose features such as a powered swivel seat or retractable rail, which place the cost in the $3,500 to $4,500 range. A curved stairlift requires significant customization, with a price between $8,500 and $14,000. The final quoted price of any Stannah stairlift includes all necessary features and options, complete professional installation and an extended warranty. Consumers also have the option of purchasing a refurbished stairlift at a reduced cost or using the rental program for the short-term use of a stairlift.
Where to Buy Stannah Stairlifts
Stannah customizes each stairlift for a specific consumer and staircase, so the first step when considering a purchase is to call for a free in-home survey. A specialist adviser will visit your home to discuss mobility issues, precisely measure the staircase to be equipped with the stairlift, and answer questions before recommending the best stairlift and providing a free quote.
When you decide to buy a Stannah stairlift, a knowledgeable technician will complete the installation in about four hours then will give a thorough demonstration on using it correctly. The technician will not leave your home until he is sure you feel safe and comfortable using the stairlift.
Stannah Stairlift Warranty Coverage
The market-leading, lifetime warranty applies to new stairlifts purchased directly from Stannah and covers the motor, gearbox and rail. The warranty also gives the consumer priority access to maintenance or repairs, technical support, and over-the-phone troubleshooting. It is important to note the warranty may differ if you buy from a local authorized dealer instead of directly from Stannah.
Stannah Stairlift Customer Support
Consumers should contact customer support via a toll-free number to schedule a free, in-home survey, ask questions and receive personalized advice and information. To get in touch with a Stannah representative for stairlift maintenance, troubleshooting or to schedule a repair, contact technical assistance. The company’s website also offers an array of helpful information, including a stairlift guide, answers to frequently asked questions, and other resources. The site includes an online form you fill out to receive a free brochure or to provide feedback to the company.
Stannah Stairlift Complaints
Stannah Stairlifts, Inc. has an Overall Satisfaction Rating of 4.8 out of 5 stars on ConsumerAffairs. Stannah has an “A+” rating with the Better Business Bureau and is among the highest-rated stairlift manufacturers in the industry. Consumer reviews reveal the overall quality of Stannah stairlifts is impressive, service agents are responsive, and customers feel they receive a good value for their money. We selected Stannah Stairlifts in our Best Stairlifts Buyers Guide for offering the a great value to consumers.
The majority of consumer complaints we found revolved around Stannah’s in-home evaluator not being knowledgeable about how a stairlift model would fit in their home. Other complaints mentioned they felt their warranty was not being honored based on the repairs that needed to be made.
Stannah Stairlifts FAQ
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Will a Stannah stairlift work with my staircase?
You need to schedule a free in-home stair survey to learn about the options Stannah can provide, but Stannah can almost always install a stairlift regardless of whether your staircase is long, narrow, curved or steep. -
Can I have a Stannah stairlift installed if there is a doorway at the top or bottom of my staircase?
Yes, it is still possible to install a Stannah stairlift when there is a door at the top or bottom of the staircase. Stannah installs a retractable rail that automatically unfolds when the individual wants to use the stairlift. -
Can other people still use the staircase alongside a Stannah stairlift?
Yes, having a Stannah stairlift does not prevent other people from using the staircase. The stairlift seat and/or rail folds up when not in use. -
How much will I pay for a Stannah stairlift?
The final cost of a Stannah stairlift depends on a few factors, so you need to schedule the in-home survey to get a no-obligation quote. The final price depends on the length and width of the stairs and if they curve or extend more than one level, the mobility needs of the consumer, and any added safety or comfort features. -
How can other companies sell less expensive stairlifts compared to Stannah?
Stannah stairlifts are made to last for decades. The company uses high-quality materials to build each stairlift, including all safety and comfort features. Stannah also offers a higher level of customization with everything from special features to a variety of upholsteries and colors. All of this makes for a more expensive stairlift, but one that is built to last and be comfortable to use as long as you need it.
Conclusion
Stannah stairlifts rank among the best in the industry regarding quality, value and responsive customer service. As more seniors live alone in their own home, the desire to maintain a high level of freedom and independence while remaining safe and secure is paramount. With over 150 years of experience and a multitude of awards for its commitment to the health and safety standards that govern the stairlift industry, Stannah is a trusted choice for stairlifts among consumers.