Straight Talk Review
Headquartered in Miami, Florida, Straight Talk is a leading no-contract wireless service provider. Straight Talk is a division of TracFone Wireless Inc., the largest no-contract cell phone provider in America. Over 25 million subscribers use the service annually. We like Straight Talk for individuals in our Best Cell Phone Plans guide, although the company also offers a plan for two lines.
Straight Talk leases wireless service from the four largest cellular network companies: Verizon, T-Mobile, Sprint and AT&T. As a result, Straight Talk plans are affordable and tend to have reliable service in a large coverage area. The plans offer the convenience of a pre-paid phone card with month-to-month payment and no long-term commitment. You can purchase Straight Talk plans online or at many Walmart locations.
- Affordable, month-to-month plans
- No contracts
- International calling options
- Largest cellular network
- Use your own phone or purchase a new one
- Slower data speeds than major network providers
- No family plan
Straight Talk Plan Features
Because Straight Talk works with major wireless service providers, most phones are compatible with their plans. You can use a phone you already own or purchase a new one to use with your Straight Talk plan. Choose a plan that fits your needs and pay month-to-month or pre-purchase several months of service at a time. Either way, you never have to sign a contract, and you can walk away at any time. All Straight Talk plans last 30 days.
Straight Talk Plan Options
You can add optional features to any Straight Talk plan to pay less compared to monthly charges or to bump your data limit up without blowing your budget.
- Extended Plans: Pay upfront for 3, 6 or 12 months of service to save a small percentage of the plan cost
- Extra Data: Purchase an additional 1GB of data for $5
Straight Talk Phones
Your phone may be compatible with Straight Talk, but if it isn’t or you want to buy a new mobile phone with updated features you can purchase a phone at the same time you sign up for your plan. Straight Talk offers monthly installment plans for phones, or you can buy one outright. Phone prices vary depending on the hardware. While the latest new Apple and Android devices are available, take a look at Straight Talk’s online selection of refurbished options to keep the cost of a new cell phone down.
Straight Talk Cost
Straight Talk’s monthly plans are known for being more affordable compared to major providers like AT&T or Sprint. Individual nationwide plans range from $30 for a month of unlimited texting, 1,500 talk minutes and 100MB of data to $55 for a month of unlimited talk, text and data. An international plan is available for $60, and a two-line unlimited nationwide plan is $90. For any plan, you can save a dollar per month by signing up for “auto-refill,” which automatically renews your plan for the following month by billing your credit card on file.
(2GB speed after initial high-speed data amount)
|Unlimited nationwide text and 100MB data
1,500 minutes for nationwide calls
|Unlimited nationwide talk, text and data (3GB high speed)
|Unlimited nationwide talk, text and data (25GB high speed)
|Unlimited nationwide talk, text and data (no cap on high speed), DVD quality video
|Unlimited talk, text and data (25GB high speed) nationwide and up to 15 international numbers
Unlimited mobile-to-mobile to Mexico, China, Canada and India
400 bonus minutes to call Claro Guatemala numbers
|Unlimited Nationwide 2-line
|2 unique phones must be registered to plan
Unlimited nationwide talk, text and data
How to Buy a Straight Talk Plan
To sign up for a Straight Talk plan, visit their website and choose the option to buy a phone or enroll in a “bring your own phone” plan. From there, you’ll select a phone and corresponding plan and learn how to register your device. The process is self-guided, but a representative is available via chat if you need help. You can also purchase a Straight Talk plan from many Walmart locations; check their online service map to find one near you.
Straight Talk Complaints
Straight Talk receives an A+ from the Better Business Bureau. Although Straight Talk customers give the company 1 out of 5 stars alongside that high rating, the company typically responds to complaints to provide a resolution in the customer’s favor, which bolsters the BBB score. ConsumerAffairs reviewers rate the company 3 out of 5 stars. TopTenReviews scores Straight Talk 3.9 out of 5 stars and Reviews.com gives the company 3.5 out of 5. JD Power ranked the company among the lowest of cell phone providers in terms of customer service.
Straight Talk Q&A
How will I know when I am close to my talk, text or data limit on a Straight Talk plan?
You can check your balance online at any time to see if you need to refill your plan.
Does Straight Talk charge an overage fee if I go over plan limits?
Because the plans are pre-paid, you will never be charged for overages. Instead, you will not be able to use the phone without refilling first.
Does Straight Talk offer a warranty on the phone they sell?
All phones come with a one-year limited warranty.
Can I use a phone I buy from Straight Talk to manage my health?
Mobile phones are an excellent way to manage your medications, appointments and more. You can rarely beat a cell phone for getting help in an emergency. Read how to use a cell phone to manage your health before you buy a new one.
Can I keep my old phone number with a Straight Talk phone or plan?
In many cases, you can keep your old number if you are bringing your own phone to a Straight Talk plan. Speak a representative to see if your phone number is eligible.
What is Straight Talk’s 611611 service?
The 611611 service is Straight Talk’s automated text-based helpline. From any cell phone with a Straight Talk plan, you can text “Help” to 611611 and get information on your plan, add extra data or minutes, sign up for rewards and more.
Straight Talk is a mobile service provider for those interested in a no-frills cellular plan with no commitment and no hidden fees. Straight Talk lets you choose a plan to fit your lifestyle, so you’ll never pay for more data, talk minutes or texts than you need.