United Van Lines Moving

Brooks Transfer and Storage is the local affiliate of United Van Lines in Virginia. We used them because of their gloriously long history in the Commonwealth, our realtor's recommendations, and their staff's assurances that we'd have a good move. It was anything BUT good. The move was understaffed (in packing, loading, and unloading), the truck was too small to fit our shipment in it, but somehow they managed to over-stuff it, which resulted many high-dollar and irreplaceable items being damaged, destroyed, dirtied and lost. We paid-up for full replacement value insurance, but the settlement they offered us is not even close to the real costs of making us whole. Retiring to Florida after 40 years in one place was stressful enough, but United and Brooks Transfer made it an even worse nightmare. We wouldn't even recommend them to somebody we don't like!

Truck drivers literally THREW my boxes marked fragile off the back of the van on to the street. I yelled at them to stop but it was too late. I did call and complain to the truck owner (?) or whatever role he played but it did no good. Many pieces of glassware were broken and some were not replaceable. I'd never use this company again. I WAS a customer. If there was a rating below 1 star I would have given it that one.

The stuff showed up early Sunday morning five days late (24 days after they picked it up), meaning I had to get up early on a Sunday ruining my sleep for the whole week only to find a broken dish and FOUR boxes missing, including my expensive clothes. And they have no answer as to where my stuff is. And my $100 dollars a day compensation ends with the incomplete shipment AND I was told the earliest I will have an update as to where my stuff is is Thursday (today is Monday). So if this is the No. 1 moving company in the country, I suggest no one leave their things in the hands of ANY moving company. So yes, what I am saying is, they deliver our stuff late, they deliver it incomplete and I receive nothing but a message to wait some more. Unreal. This nightmare is never going to end.