Yes Hearing Review
Yes Hearing sells hearing aids from the biggest brands, including Phonak, Signia, and Starkey, for 40% less than retail. All devices come with a 45-day money-back guarantee and a warranty. With its 100% virtual business model, the company cuts operating costs and passes those savings onto you.
Yes Hearing is not the only online hearing aid retailer, but it is the only company that offers in-home audiology care with every order. Their hearing specialists — many of whom are licensed audiologists — will deliver your new devices to your home and help you test, fit, and program them. If you need a follow-up visit or a simple adjustment, Yes Hearing can help you with that, too.
Yes Hearing is still expanding its service areas, which means that in-home service might not be available in your area just yet. According to the service map, Yes Hearing in-home care is currently unavailable in the following states:
- Alaska
- Maine
- Montana
- Nebraska
- North Dakota
- South Dakota
- Wyoming
Yes Hearing does not provide over-the-counter products like Eargo, Jabra, or Bose, which may be a downside for those looking for a quick, basic hearing solution.
Pros
- In-home service from hearing specialists and licensed audiologists
- Free consultation
- 45-day money-back guarantee
- Financing and payment calculators available
Cons
- Home fittings are not available in every state
- Customer service not available on Sundays
Hearing Aid Models and Devices
Yes Hearing offers hearing aid devices from top manufacturers, such as Phonak, Oticon, Starkey, Signia, and ReSound. Currently, it does not offer Widex products. Customers can choose from Receiver-In-Canal (RIC), In-The-Ear (ITE/CIC), or Behind-The-Ear (BTE) hearing aids.
At the time of publishing, Yes Hearing has 63 hearing aids available for purchase in its product catalog.
Choosing the Right Hearing Aid With Yes Hearing
Because Yes Hearing is a retailer, you can search the market’s best aids and find devices that meet your needs. The website allows you to filter by preference or feature:
- Brand
- Style
- Battery options
- Feature
- Device tier
- Power level
- Ear type
Select the most important features, and the platform will present you with options. Basically, Yes Hearing is an online marketplace — if you can shop on Amazon, you can buy a hearing aid from Yes Hearing.
Yes Hearing Costs
The costs of hearing aids from Yes Hearing start at $1,395 per pair. The price depends on the category of hearing aid you choose and the specific device. Yes Hearing has four tiers:
- Essential (starting at $1,395 per pair): Entry-level devices with basic functionality. They’re best for wearers with less active lifestyles who need some assistance with amplifications in crowded or loud environments.
- Advanced (starting at $2.995 per pair): More advanced technology, such as Bluetooth and rechargeable batteries. Best for people who spend most of their time indoors in quiet spaces.
- Premium (starting at $3,495 per pair): Ideal for people with active lifestyles. Advanced features work well in loud, crowded environments.
- Ultimate (starting at $3,995 per pair): Devices with the latest technology and features to suit people who frequent restaurants, offices, concerts, and other loud environments.
| Model | Features | Price |
|---|---|---|
| Phonak Audéo Paradise 90 | RIC, Bluetooth, RIC device dynamic noise cancelation | $4,550 per pair |
| Resound ONE 5 | Rechargeable, advanced hearing assistance in wind, and microphone & receiver-in-ear | $3,950 per pair |
| Signia Pure Charge & Go 2AX | Smallest rechargeable RIC hearing aid with up to 31 hours of battery | $2,950 per pair |
| Starkey Evolv AI 2400 | Wireless CIC, with 2-way audio and 40% reduction in noise energy | $4,495 per pair |
Prices as of February 2023
Financing is available through Affirm, CareCredit, or Allegro. Use the online payment calculator to estimate your monthly costs. Yes Hearing states that its prices are 40% lower than retail because its online business model helps them cut operating costs.
How to Buy Hearing Aids from Yes Hearing
Call to book a 30-minute phone consultation with a hearing specialist or schedule an appointment online (at no cost to you). You’ll speak with a hearing specialist to discuss your lifestyle, preferences, and budget. From there, you can decide if Yes Hearing is the right solution for you. To book a consultation visit, contact a specialist, or check on an order, you’ll need to create an account.
Choose your hearing aid. The specialist will recommend a product based on your lifestyle, budget, and hearing loss. You can also choose your model using the virtual product finder, which filters options by price, feature, model, and more. Yes Hearing offers a 45-day trial with a money-back guarantee.
Get your hearing aids hand-delivered to your home. Part of Yes Hearing’s business model includes in-home fittings during which a specialist (usually a licensed audiologist) will program, test, fit, and make any necessary adjustments to your device. All plans include at least one follow-up home visit from a specialist around two weeks after your initial fitting to check in and help you with anything you need. Some plans offer additional follow-up visits.
Custom Service Plans
While you’re not required to purchase a service plan, the company does not offer one-off visits. If ongoing care is important to you, signing up for a plan that guarantees extended attention could be worthwhile. All hearing aids come with a full manufacturer warranty, usually between one and three years. Choose one of three plan types. You can pay monthly or save 20% by paying annually.
| Plan Type | Features | Price |
|---|---|---|
| Starter |
|
$39 per month |
| Advanced | Starter plan features, plus:
|
$59 per month |
| Premium | Advanced plan features, plus:
|
$129 per month |
Our Experience With Yes Hearing
We found the 100% virtual platform to be very intuitive. For example, we used the inventory filter to find hearing aids that are 1) rechargeable, 2) Bluetooth compatible, and 3) Behind-The-Ear (BTE). The platform instantly presented us with 12 hearing aids matching our preferences.
We clicked on each model and found robust product details and feature explanations. This level of detail made us feel we could make an informed buying decision, or at the very least, ask a specialist the right questions to determine the best hearing aid for our needs.
That said, some products do not have a price listed. In these instances, customers must call a specialist to determine costs. We think it’d be easier to choose a hearing aid and budget for the expense if every product advertised a price.
While Yes Hearing is more affordable than in-person retailers, other online retailers sell certain hearing aids for less. However, these cheaper options are usually only for mild-to-moderate hearing loss, and many of these retailers do not offer Yes Hearing’s level of post-purchase support.
To get an idea of how Yes Hearing’s online pricing compares to a competing online retailer, we mystery-shopped two hearing aid models. For example, Yes Hearing lists the Starkey Evolv AI 2400 RIC / BTE for $4,950 per pair, but an online chat representative from a competing retailer gave us a lower price of $4,598. On the other hand, Yes Hearing advertises prices for the Resound ONE 9 model and the Phonak Audéo Paradise 90 that are $98 lower than the competitor.
Mostly, we agree with Yes Hearing’s claims of affordability, especially when considering the added personalized care and support benefits they offer. Customers should do some research before purchasing to ensure they pay a fair price and decide which added support features are most important to them throughout their journey.
Lastly, one of Yes Hearing’s most distinguishing features is its payment calculator. You can use this tool to help determine financing options. Using the calculator provided by CareCredit, we determined monthly financing fees for a typical purchase. In this instance, we calculated the price of the Resound ONE 5 for $3,950. Monthly fees range from $101 to $659 depending on the terms you choose.
Yes Hearing Complaints
Yes Hearing boasts positive reviews across several different review platforms. The company has a 4.6-star rating on Trustpilot and an “A” rating with the Better Business Bureau. There’s only one one-star review on the BBB website that Yes Hearing hasn’t responded to.
Reviews on Trustpilot are 90% positive, with many customers praising the device technology and the experienced, responsive staff who helped them along the way. Several reviewers mention the need for additional training to use their hearing aids. Others warned that getting an in-person appointment could take a while, as some specialists travel up to two hours to complete the initial setup.
FAQs
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Does Yes Hearing have a warranty?
All hearing aids come with a one- to three-year manufacturer warranty regardless of membership.
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Where is Yes Hearing available?
As of 2023, Yes Hearing is available in all states except Alaska, Maine, Montana, Nebraska, North Dakota, South Dakota, and Wyoming. The company states that it is expanding, so services could be available in those areas soon.
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DIs Yes Hearing legit?
Yes Hearing is an authorized partner of five top hearing aid brands. Its specialists are licensed and trained; most hearing experts have an average of 12 years of experience.
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Does Yes Hearing only sell hearing aids online?
While some online retailers also have brick-and-mortar clinics customers can visit, Yes Hearing only operates online. You’ll have to buy your hearing aid online or speak to a specialist on the phone. Yes Hearing offers in-home care services, but the specialists come to your house during scheduled appointments.
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How much does Yes Hearing cost?
Yes Hearing estimates that their prices are up to 40% lower than what you’d pay at an in-person clinic. The online shop displays prices ranging from $975 up to $5,150 per pair.
Conclusion
Customers can easily shop for affordable hearing aid and care with Yes Hearing. Their online marketplace is easy to navigate and it offers hearing aids from the industry’s top brands. Ongoing in-home care features are included in the price but can make some devices more expensive than what you find in competing online marketplaces. Shop around and talk with a Yes Hearing specialist to ensure you choose the best hearing aid for you.