AARP Medicare Supplement

They are fine for doctors visits, but be aware - if you ever need life saving treatment or long term care they will find any excuse to DENY your treatment.

My father suffered a stroke in 2019 and needed a long term care facility. He was with a tracheostomy hooked up to a breathing machine, could not move or speak, tubes coming out of every part of his body.

UHC AARP Medicare denied his doctors request to transfer to long term care because "he could breath on his own". He passed away one week later.

I wish these people that so flippantly deny medical treatments would actually see how their callousness affects people. We are not human beings to them, just dollar signs.

I am shopping around for a Medigap Policy. I called AARP UHC to ask a few general questions. An agent by the name of Joe answered my call. He was rude and condescending to the point that I told him, I no longer wanted to do business with him.

Why is it so difficult to get a few questions answered: 1. How many times/yr will rates be increased? 2. What is the average rate increase/yr? 3. How are their policies rated: Community, Issue age, or attained age?

We have been AARP United Healthcare Medicare customers since 2011 and have paid them a total of $30,092.41 in premiums during this time. Here is our issue with UHC. After being together for 20 years my wife and I were married in 2013. She kept the married name she was using at the time.

This past February my wife decided to change from the name she was using since being in elementary school to her birth name, which meant she needed to correct her name on her social security card, drivers license, investment account, credit cards, checking, and savings accounts. You know, the really important accounts. Lastly, she needed to get her name corrected on the AARP UHC Medicare ID card.

They requested I send a copy of our marriage license with a note stated what we wanted her name to be change to for the correction. After a month, I called. The representative said they couldn't locate the information I sent. So I resent a copy of the marriage license, Florida Drivers License, and birth certificate as requested. 

Again, didn't hear from them so after a month I called. The rep did find the documents she said, but that the marriage license didn't have the corrected name on it. I told her that was because we were married 7 years ago and my wife recently her name. No, the birth certificate (the Holy Grail for "what is your real name") wasn't good enough, nor the Florida drivers license.

What was needed? The rep said we needed to go to the Courthouse and change the name on the marriage license. This was about the time that I lost it. I commented that my wife didn't have a problem signing up for insurance using her nominal name and now that she wishes to change it to her legal name there is a problem? Didn't make a lot of sense to me.

Talked to a rep today and she commented that they sent my wife a letter on March 16th stated what they needed. We never received this letter. I checked emails... nothing received. This rep stated they needed a "document", but I couldn't get what "document" they needed. She said that a passport would do it. So my wife found her passport of twenty years ago with her legal, birth name and married last name. But, no, the rep said it needed to state her present married name. Mind you, the passport was from 20 years ago, and my wife and I were married 7 years ago. 

Obviously, this is an outlier. But give me a break. I told the rep that my wife has her insurance card and providers know who she is so at the end of the year we can cancel our insurance and go to another company and have the correct, legal name on her insurance card. Unbelievable.

At the peak of this GLOBAL PANDEMIC, AARP Medicare Advantage cancelled my policy. They have bothered me for YEARS about my address and accused me of moving and threatened to terminate my policy. Several times I have contacted them and stated that I have NOT moved and, in fact I called them on March 19, told the representative I HAVE NEVER MOVED and still reside in the home where my insurance agent wrote my policy.

The representative noted my call, apologized for the misunderstanding, and stated that I was GOOD and that the cancellation threat was a mistake. Fast forward to this morning when my pharmacy asked me for my updated insurance info as my insurance info was now "incorrect". So I called AARP Medicare Advantage and, eventually was told that they decided, (after 5 years of being covered under the same policy) that I live in a county where my policy is not valid.

Finally, an explanation of THEIR problem for which they have accused me for 5 years. So, the way they informed me that my policy was invalid was cancelling it and letting me find out via my pharmacy when, all of a sudden I have no insurance coverage. I am attempting to contact my states insurance commissioner If I catch this virus and have no insurance I will make it my business to expose these people for the horrible, money grubbing, lazy "humans" that they are.

Actually I'm not sure that the AARP Medicare Supplement (administer by UnitedHealth) is bad; I just can't get on the site to find out. I am a new member (a month and a half) and have spent hours and hours and scores of phone calls to try to get online to see information about the plan and my claims. No one has ever called me back.

I have several work order numbers, but no one to make any effort to help me. I'm told that other folks have the same problem. Today I spoke to someone, and I asked if there was an appeal number or address for me to help solve my problem, and the woman with whom I spoke said, "I don't know. Maybe something on the back of your card." What kind of training is that? Money is automatically taken from my checking account for the past two months, but I have no recourse.

My Medicare advantage plan was no longer offered in my area last year. After looking at all Medicare advantage plans available in my area, UnitedHealthCare AARP MEDICARE ADVANTAGE PLAN PPO was the highest ranked of all 27 plans in my area, so I did some research…

Here is what I like: I had a policy, as stated above, which was no longer offered in my area. I have this policy for three years. What troubles me what is the plan would only pay 50% of the total cost should I have to be in the hospital, add some more “esteemed” hospitals in my area, even though it was a PPO plan My current Medicare Advantage Plan with UHC AARP PPO allows me to go to that more esteemed hospital, though it is out of network.

UHC also offers comprehensive dental with $1500 per year… Most advantage plans do not cover this, or they offer it as an additional feature to pay for UHC provides members, such as me, to purchase $40 worth of approved medical devices and/or medication over-the-counter UHC provides me the ability to speak to a telehealth doctor through my iPad streaming at no copayment for me, and they use for five of the main services It would be difficult for me to envision anyone saying anything negative about this plan.

United Health Care denied coverage for me at a skilled nursing facility after 4 days I can not walk up stairs which I have to do to get into my home they do not care instead of trying to help me they told me it was open enrollment and I could change insurance.