American Home Shield Home Warranty

I have never been treated so poorly in my life! I have a leak in my ceiling. The first person didn’t walk into the upstairs bathroom but claimed the leak was from the gout being faulty in the shower (we have never used the shower).

Second person says it’s the floor beneath the toilet - specifically not the toilet (which they are supposed to cover). They claimed somehow the floor damaged the toilet which in turn damaged the ceiling below. I pointed out the floor doesn’t have any water.

Third person says they can’t find the leak but call them back if it is active again. Fourth person (same company as the first who didn’t walk into the bathroom and said they diagnosed the problem in said bathroom) says it’s the bathroom sink.

Then American Home Shield says the person said there was no leak. And then they claim there never was a leak and I made it up. So I refer back to all of the previous reports I got about this leak. But they refuse to give me ANY of the reports.

So finally I have to diagnosis the problem by climbing up into the ceiling myself. I take a video of the leak in progress. And I take photos of the damaged ceiling with the water.

Then this person, Holly **, claims she doesn’t see the leak happening in the video. She tells me she talked to the original contractor and they agreed they, “don’t like me” and she makes fun of me in several other ways (are you not smart enough to know what a leak is?”

“You are just trying to get upgrades ask for more than you can have.” “We (her and one contractor) have been laughing at you because you are such a looser.” “Call the BBB and the AG’s office because they won’t really help you and will take so long your house will be destroyed by your pretend leak.”

When I asked to see or be sent the contract, she refused. When I asked to see the contractors reports Holly said “You need a subpoena from a court of law.”

When I asked for a supervisor Holly said There are not supervisors. Next “They refuse to talk to you.” “I am the highest level you will ever reach.” “The supervisor will call you back“ (of course never happened). There is “no way to make a complaint at American home shield.”

"You are being difficult, trying to get a leak fixed when there is no leak” “It’s my job to make sure you do not get coverage.” "You aren't allowed to talk to anyone because you didn’t agree quickly enough (about 2 minutes) to be transferred again."

At this point she is screaming, “every contractor says there is no leak, you are the only one who claims there is a leak. When I sent the video of the leak she says she “can’t open it.” Then there were about 3 times she says she never got any photos or videos.

Then say says the video shows a pipe but it isn’t leaking. I did get a nice person months back but when I try to talk to her now she says the case was assigned to Holly because she was out one day. So I ask to work with her again since she is clearly working but she refuses.

I asked to work with anyone other than Holly and Holly tells me first there isn’t anyone else who does the job. Then she tells me, again, there are no supervisors at American home shield. Then she tells me she is above all of the supervisors. Then she tells me there is no such thing as “escalating the problem”.

I made a list of the number of times I called in and people told me they were “escalating “ this leak problem. So I didn’t make up the escalating concept. But then she tells me there is no escalating.

There have been so many times she outwardly laughed at me and called me names. And this does not even address the times I was hung up on, told some one would call me back or “transferred” to nowhere.

Also I was paying 50 dollar a month. Then one month they increased it to 61.99 (no idea or explanation for why) then a couple months later my monthly payment was increased to 84.99. When I asked about the increase I was told so many stories.

But many of them said they were charging me more so they didn’t have to charge me more for every visit. This, of course, makes no sense. The visits costs were already agreed upon.

I asked why I am being charged so much more than what they charge new customers for the same exact plan and they said it was because of inflation. I have used all of my vacation time on this unfixed leak. And I don’t want to get the dry all fixed until the leak has been fixed. But they won’t fix it.

Then Holly told me I had to pay for a new visit fee. The she told me I had to pay again for another 100 dollar visit fee because I had taken too long to get the problem fixed (which made me so so incredibly upset) as I would have given anything to get the leak fixed back in April when I started tying to get American Home Shield to fix it to begin with.

Someone PLEASE do something about this company and Holly ** in particular. She is complimented and proud of making sure customers do not get service. I guess she gets some bonus the more claims she denies.

They take denial of claims and customer disservice to an entirely new level. And sadly Holly is incredibly proud of this!

This company is the worse when you really need them. I was introduced to this company back in 1999 when I purchased a home. They were great then and I told several people about them. However, I didn't use them a lot, but they were always there when I needed them.

Fast forward to 5 years ago. I purchased another home and didn't think twice about selecting them again. For 4 years, I hardly used them, but now that I need them I really see what type of company they have become. It took them several months to replace my stove top. I call.

I've been with this company for five years and have two properties with them. Recently they have really and truly become impossible to deal with.

I submitted a request for someone to come out and fix my hot water heater on 11/02/2020. I was assigned a contractor that never called me and has never responded to any of my phone calls.

I've contacted AHS over 8 times via phone to either try and cancel the request or to try and get another contractor. They never never called me back, even though they always promise you they will return the call.

They refuse to let me cancel the service call even though nothing has been done. They also aren't letting me cancel my policy. I honestly have no idea what to do. The company really and truly is a scam. You always get someone different when you call. There is no responsibility at all.

This company is a complete scam. They sent a "plumber" to my house and charged me $100.00. The contractor (water works company, in northern California) was rude, unprofessional and a liar.

He said that fixing the stoppage on my sink was not going to be covered because it did not have a p-trap. I had to go online and google what a p-trap looked like in order to find out he was making stuff up. My sink DID have a p-trap and the stoppage was covered under my plan.

I fought for hours on the phone with their representatives in the Philippines and they always sided with the contractor. In the end they said that they were going to give me my $100.00 back but that was a lie too. I have been waiting over 2 weeks and nothing.

I then decided to cancel the contract and they had the audacity to charge me a cancellation fee of $49.99 and will not pro-rate my last payment. Do not sign up with this company. They will steal your money.

I’ve had a contract with AHS for 15 years on two houses. They have gone from mediocre to terrible. The hold time for a representative is from 1 hour to 2 hours. Then the representative speaks broken English and is rude and speaks while the customer is speaking.

They put you on hold and refuse to let you talk to a supervisor. Then after 2 hours on the phone, they “drop” the call and do not call you back. So you start all over again. Then they are totally unreasonable about what they won’t cover.

If you are fortunate enough to get a technician/repairman who actually knows how to talk to them and will not back down about what is or should be covered, ask for that company the next time you need service on that system.

I spent over 8 hours total on the phone with them over a $150 ceiling fan that they refused to cover. Talking to them turns me into someone I don’t want to be.

My husband says for me to just cancel the contract. Have you ever tried to cancel their contract? You need an attorney to cancel. My advice - JUST DON’T!!!!

American Home Shield is a very poor company to be with. Pay $47.99 every month and pay for a service call to get someone come out to your home is $125.

And then when you do get the contractors to come out they don't do the job correctly so American Home Shield I've been calling them ever since June to get the company back out here to my home to fix my AC unit and left message and email also.

They're not answering any of the messages at all so finally here just the other day which was August 6th a 2020 I had a new customer to come out and they did not wants to do the job that the first contractor did which is A1 construction service out of Greer South Carolina.

And I don't blame her so I called back and told American Home Shield what was my problem and don't you know they sent a email back to A1 construction company and they call and they still not answering their messages.

And I told them, "Why y'all still begging them for their business? Get rid of them because they're no good. Then making your company go down" and I myself been wanting my air condition fix and they put you on the phone forever and forever.

Then when they get on the phone you do not understand their English and I am really really pissed off and upset about how I've been treated as a customer with American Home Shield and they want me to write their customer service holiday Wars.

To me it's not customer service that doing. It is American Home Shield and I don't fault the customer service. I fault American Home Shield because they're not doing nothing about it so today Imma call them again and see how they keep me on the phone.

I'll get me a clear English person on the phone. I just don't understand this company any and if y'all go with American Home Shield please ask them who are they sending out to your home and I've been with them since 2015.

Also they wants to give me $75 back on to my account because of my position I'm in with air conditioning and I told them, "You ought to give me my money back all $195 that I paid for freon from A1 construction service in Greer South Carolina."

I advise no one to get a contract with American home shield. They will change your payments because I had a friend ran into some problems and she want to change her due date and they wouldn't unless they pay the money up front or head I'm 2 months.

And I told her that is ridiculous advise no one please no one. And last I told them to stop begging that same company to come by. Get someone else please or get rid of them.

Horrible company. The customer service is a joke. Can't get through with a phone call, on hold for 3 hours, then hung up on. The reps are rude and have no idea how to help you. Very few actually speak English.

They hire F rated, through the BBB, contractors that don't know what they are doing, put in used or defective parts, and leave you hanging. My oven has been under repair for 7 months and it's still not fixed. They take your money, but you get nothing in return.

Totally disappointed! Both washer and refrigerator were worked on, neither work properly. Washer is making a loud noise and refrigerator is leaking water.

A company by the name of Express was sent to repair both, very poor service. I cancelled the service. AHS took my monthly payment but when I needed the repairs, they failed me.

American Home Shield is not a reliable Insurance company, they are not responding to customers complaints, and their service is one of the worst anyone can experience.

The company and customers care are located in the Philippines even though they advertise to be in the U.S.A.

Their service people are the worst, they send a Technician for the microwave, he said it needed a new door, it was ordered and then a different technician came to install it, and he couldn't. Then he said we needed to replace the microwave.

The technician was supposed to be from Sears, but it was from A&E company services. After their visit to my home, they never submitted a report back to AHS and after several more phones call to American Home, they said, someone will call me from contractor relations.

Lousy technicians!! And lousy customer service.!! I have been dealing with a microwave repair for over a month and no-one is resolving anything. I would not pay for this insurance company, it is trash!!!