American Home Shield Home Warranty

The contractor they sent to repair my AC unit lied and reported that I was not meeting code with my unit and wouldn’t repair anything until I agreed to pay to have it upgraded even though the city said I do not have to meet code in my older home.

AHS took the contractor's side for everything and since I refused to upgrade my parts were sent back to the vendor. 9 months to get my Air Conditioner fixed and I had to pay for the repair up front. They strong armed me into paying for the upgrades and there was nothing I could do.

AHS keep trying to send a company technician to my house that already seen my A/C wall unit. The technician said he will not come to my house again and didn’t show up. AHS have me running around in circles. My mother in her 90’s trying to deal with no air conditioning unit.

This is a horrible company. Poor customer service. We were charged every month but yet services were never rendered because of contractor issues. Nothing reimbursed and when we went to cancel the service, they were very rude and were to charge an cancelation fee even though the issues were their fault.

Had them send a technician to check my AC unit that is not keeping up with the 105 degree temps in San Antonio. Tech is great! But we decide since the unit is 17 yrs old and any fix would potentially be temporary to ask AHS to replace the unit. AHS says they will replace the inside unit only.

Quote is $4400. AHS says they will pay $2200. It has already been 10 days since I first reported problem. So I did a google review for the AC company and find out this company has terrible reviews over last 6 months specifically related to the actual replacement not being done right or creating more issues.

So I called AHS and told them I do not want this company to install my AC. They tell me that is too bad, that they are the only contractor I can use. I asked to have them cut me a check and I will find a reputable installer. Nope!

I feel the outside unit should be replaced as well since it is so old. I have been told there is no way they will be compatible if not replaced. So AHS tells me I can get a second opinion but if he has same diagnosis as the first company then I pay $100 and the first company will do the install.

Then she told me they are still working on an estimate. I told her no, they had already sent one. She insists they are still working on it and will contact me in 1-2 days.

Whatever you do, do not buy a contract with American Home Shield. They are crooks. You can not talk to anyone in the US for customer service. They refuse to let you talk to a Supervisor.

Last month they replaced a bathroom faucet and covered the entire cost. This month the other exact same faucet needs to be replaced for the same problem, and they will cover less than 1/2. They have terrible reviews on Yelp and a bad rating on BBB.

I have had a claim open with this company for over 2 months to repair a leak. They have yet to have anyone come out to fix the issue. They say they can not find anyone in my area to repair.

They have given me authorization to find my own repair company but it comes with an entire list of requirements and certain companies not to use. They have closed my case twice saying they could not reach me which is the furthest from the truth. I always answer my phone or at least call someone back when I get a message.

I have called them weekly and sometimes multiple times a week trying to get an update. NO ONE has been able to help me.

It is obvious they all go by the same script because they give me the exact same answers every time and tell me how sorry they are. Sorry doesn't fix the issue but they have no trouble taking my money every month for my warranty.

If you are lucky enough to have a direct # to a supervisor you might get someone who actually knows something about your policy contact. I was a gas water heater fail and the plumber was not showing up or calling back- he ended up leaving a message they were out of the office over a week.

I ended up having to hire a private contractor for the job after endless calls and nonsense with multiple calls and you will never get the same person for your issues or complaints.

Don’t waste your time or money- hide your $600 Yr and $100 service calls from now on in a stash for repairs. Never mind the hassle!

I have never been treated so poorly in my life! I have a leak in my ceiling. The first person didn’t walk into the upstairs bathroom but claimed the leak was from the gout being faulty in the shower (we have never used the shower).

Second person says it’s the floor beneath the toilet - specifically not the toilet (which they are supposed to cover). They claimed somehow the floor damaged the toilet which in turn damaged the ceiling below. I pointed out the floor doesn’t have any water.

Third person says they can’t find the leak but call them back if it is active again. Fourth person (same company as the first who didn’t walk into the bathroom and said they diagnosed the problem in said bathroom) says it’s the bathroom sink.

Then American Home Shield says the person said there was no leak. And then they claim there never was a leak and I made it up. So I refer back to all of the previous reports I got about this leak. But they refuse to give me ANY of the reports.

So finally I have to diagnosis the problem by climbing up into the ceiling myself. I take a video of the leak in progress. And I take photos of the damaged ceiling with the water.

Then this person, Holly **, claims she doesn’t see the leak happening in the video. She tells me she talked to the original contractor and they agreed they, “don’t like me” and she makes fun of me in several other ways (are you not smart enough to know what a leak is?”

“You are just trying to get upgrades ask for more than you can have.” “We (her and one contractor) have been laughing at you because you are such a looser.” “Call the BBB and the AG’s office because they won’t really help you and will take so long your house will be destroyed by your pretend leak.”

When I asked to see or be sent the contract, she refused. When I asked to see the contractors reports Holly said “You need a subpoena from a court of law.”

When I asked for a supervisor Holly said There are not supervisors. Next “They refuse to talk to you.” “I am the highest level you will ever reach.” “The supervisor will call you back“ (of course never happened). There is “no way to make a complaint at American home shield.”

"You are being difficult, trying to get a leak fixed when there is no leak” “It’s my job to make sure you do not get coverage.” "You aren't allowed to talk to anyone because you didn’t agree quickly enough (about 2 minutes) to be transferred again."

At this point she is screaming, “every contractor says there is no leak, you are the only one who claims there is a leak. When I sent the video of the leak she says she “can’t open it.” Then there were about 3 times she says she never got any photos or videos.

Then say says the video shows a pipe but it isn’t leaking. I did get a nice person months back but when I try to talk to her now she says the case was assigned to Holly because she was out one day. So I ask to work with her again since she is clearly working but she refuses.

I asked to work with anyone other than Holly and Holly tells me first there isn’t anyone else who does the job. Then she tells me, again, there are no supervisors at American home shield. Then she tells me she is above all of the supervisors. Then she tells me there is no such thing as “escalating the problem”.

I made a list of the number of times I called in and people told me they were “escalating “ this leak problem. So I didn’t make up the escalating concept. But then she tells me there is no escalating.

There have been so many times she outwardly laughed at me and called me names. And this does not even address the times I was hung up on, told some one would call me back or “transferred” to nowhere.

Also I was paying 50 dollar a month. Then one month they increased it to 61.99 (no idea or explanation for why) then a couple months later my monthly payment was increased to 84.99. When I asked about the increase I was told so many stories.

But many of them said they were charging me more so they didn’t have to charge me more for every visit. This, of course, makes no sense. The visits costs were already agreed upon.

I asked why I am being charged so much more than what they charge new customers for the same exact plan and they said it was because of inflation. I have used all of my vacation time on this unfixed leak. And I don’t want to get the dry all fixed until the leak has been fixed. But they won’t fix it.

Then Holly told me I had to pay for a new visit fee. The she told me I had to pay again for another 100 dollar visit fee because I had taken too long to get the problem fixed (which made me so so incredibly upset) as I would have given anything to get the leak fixed back in April when I started tying to get American Home Shield to fix it to begin with.

Someone PLEASE do something about this company and Holly ** in particular. She is complimented and proud of making sure customers do not get service. I guess she gets some bonus the more claims she denies.

They take denial of claims and customer disservice to an entirely new level. And sadly Holly is incredibly proud of this!

This company is the worse when you really need them. I was introduced to this company back in 1999 when I purchased a home. They were great then and I told several people about them. However, I didn't use them a lot, but they were always there when I needed them.

Fast forward to 5 years ago. I purchased another home and didn't think twice about selecting them again. For 4 years, I hardly used them, but now that I need them I really see what type of company they have become. It took them several months to replace my stove top. I call.

I've been with this company for five years and have two properties with them. Recently they have really and truly become impossible to deal with.

I submitted a request for someone to come out and fix my hot water heater on 11/02/2020. I was assigned a contractor that never called me and has never responded to any of my phone calls.

I've contacted AHS over 8 times via phone to either try and cancel the request or to try and get another contractor. They never never called me back, even though they always promise you they will return the call.

They refuse to let me cancel the service call even though nothing has been done. They also aren't letting me cancel my policy. I honestly have no idea what to do. The company really and truly is a scam. You always get someone different when you call. There is no responsibility at all.