American Home Shield Home Warranty

AHS - Sorry to say but you guys SUCK. Worst ever support. We have had to deal with AHS for 2 issues: 1. Washer 2. Garage door Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer When we called in to complain about our washer, it took us 12 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair. The specialist came to our home, and was very rude. When we asked him what the issue was, he said let me do my job and you won't even understand, so don't bother asking. He mentioned a part needs replacement and ordered it. Next time he came, he replaced it and left, without even explaining us the issue. After 2 days, the washer stopped working again so we had to deal with AHS again! Called them multiple times but nothing helped. Finally, we got a hold of someone from chat option and after arguing with them for more than 10 hours, they assigned another company - NANA SERVICES. These guys are good as they came home within a day and were kind enough to explain us the issue. Not to forget, they mentioned the 1st company replaced the wrong part! They also offered to talk to AHS and tell them that repairing would be most costlier than the new machine. They agreed AHS only thinks of replacement of parts and nothing in regards to customer satisfaction. Nothing happened for a few days and when we got hold of AHS representative, they said NANA didn't submit any such requests! So they asked NANA to come to our place 1 more time and conclude their findings. Guess what, no one showed up and when we called them, they said we have replaced whatever we could and we don't know what else to do! I told them atleast care to call us and tell that you guys are not gonna show up. They said they will tell AHS. BUT, but, but they never told AHS that the washer needs replacement as they are afraid their relationship with AHS will be screwed. What a selfish moto. Finally, when we talked to AHS again, they said go ahead and buy a new one if you want, we can't help you! 2. Garage door Unfortunately, our garage door stopped working after a few days of washer issue. We tried to chat a few times and finally got hold of a specialist. They assigned ACE's GARAGE DOOR REPAIR AND INSTALLATION. The person came to check out our garage door and mentioned that he would need to change the whole assembly of garage (drums, spring, bearings, etc.). He told us he would charge $1500. To his surprise, we had already called in 3 other companies and got a quote on the issue. All 3 companies mentioned issue was with drums and spring bearing only, and it would cost around $175! When we told this to the person from ACES, he said okay I will repair for $300. We were like why did you even lie in 1st place. He gave crap reason that I thought issue is with motor and the assembly. We then told him we don't want you to work on this so he left and told his company that we agreed to order bearings and a few other parts, which we never ever did! When we called them to complain, they apologized and would make sure that our garage door gets repaired without unnecessary charges. The person was supposed to come again at 8 am but came at 3 pm! When he came, he mentioned he will only repair the spring bearings which need dis-assembly of many things. When we told him we know the issue and there is no need for dis-assemble, he said I don't want to work for you and left. We then contacted AHS again and they didn't even agree to re-assign to another company. All they do is assign the issue to a crap company and then the problem is all ours. The washer issue has been going on for more than 3 months now and still no resolution. This is how you treat your customers. Well done!

I’ve been a member of AHS for approximately 15 years. The company used to be an upstanding business until later years. It took them 3 months to determine my heating system was not repairable and that they couldn’t find the system and offered me a payout. The repair company they sent to do the work, took their time with a decision. Needless to say I ended up going through most of the winter without heat and paying over $400.00 out of pocket along with what they offered to get a new system. Their motto is “if it can’t be repaired they will replace product.” That’s the biggest snow job ever. Don’t believe the hype.

We have a contract with AHS dating back 7 to 10 years. While we've had no major problems in our home and pay in excess of $50 a month. They replaced a drop in stove with a GE glass top a few years ago. We use the stove every day. The glass top broke while I was pushing ribeye steaks down in a plastic bag to marinate on top of it. Very little pressure, since I'm a woman of 61 years. They sent a technician out and then denied the claim because of "abuse". What a crock. Previously, they replaced a dishwasher that we use once every few months, only when a big dinner with company occurs. It went bad within 12 uses. They sent a technician once who reset the unit and it worked once. It quit again and the next technician said the panel had a roach infestation. I've never had roaches but they again denied the claim. Synopsis; pay over $600 a year and get very little return. After paying all that money for this service, we had to pay to get another dishwasher ourselves and now, because they like, we will have the expense of replacing the stove when we can save enough to buy it.

I set up an appointment on a Sunday because my heater went out during a snow storm. Because I could not get an appointment until the following Thursday, I had it fixed at my own expense. I canceled the appointment 3 days in advance and was told online at that time that my money if charged, would be reimbursed within 2 business days. I was charged the fee the day of the appointment. I waited 2 business days before reaching out to American Home Shield but was not reimbursed. After sitting on hold for 15 minutes waiting to speak to someone, I decided to try chat online instead. I was told that there was a system error and that the charge shouldn't have been charged. Because it was, I now have to wait 10 business days before a physical check is mailed. I explained that since the error was not on my part, this was not right. The agent refused to give me a supervisor and said that it is what it is. I will NEVER renew my policy with them and will share my experience with as many people that will listen. DO NOT CONDUCT BUSINESS WITH THIS COMPANY.

Stay away from American Home Shield (AHS) at all costs. AHS is probably one of the worst companies with which I have done business. Indeed, if AHS does not solve my problem or return my money today, I will sue them. AHS sent a technician to my home on January 25 to repair a dishwasher, a refrigerator, and an oven. The technician called AHS for authorization to get the parts that were needed for the repair. On January 25, but there was no one at AHS who could authorize the needed parts. The repair company AHS sent to my home called AHS a number of times to get the needed authorization, but there was never anyone at AHS who could authorize the needed parts. I called AHS on numerous occasions, and could not get any information from AHS on the status of AHS's approval of the needed parts. Indeed, on most of my calls to AHS, I was put on hold for more than 30 minutes after which I was cut off. It is now February 14, and neither I nor the repair company has been able to find someone at AHS who could authorize the needed parts. It is my personal, subjective opinion, belief, and interpretation that AHS disappears when expensive parts are required for a covered repair. I personally believe that I was ripped off by AHS.  Therefore, it is my personal, subjective opinion, belief, and interpretation that AHS is dishonest and unethical.  The foregoing review solely provides my personal, subjective opinions, beliefs, and interpretations.

Carpet very wet around, Toilet base and by bathtub and wooden cabinet. Small area. First plumber from AHS said bathtub getting carpet wet when I shower. $125. Two/three months later, same area all wet. No one was using that same shower I might add! AHS sent out plumber again who said I had Crack in Toilet tank. Toilet wasnt wet anywhere? I don't have money to hire plumber to install new Toilet assembly.

I contacted AHS because my gas dryer was spinning intermittently and then stopped altogether. AHS assigned an out-of-state repair service that said it could not get to me for 10 days. I told them that was unacceptable and after saying they would immediately reissue the repair assignment, I did not hear from them for two days. I called them back only to be on hold for 16 minutes. I was then told they would get back to me with some information. The information: All the repair companies in my area were busy; hence, I was assigned and was to contact for a repair date the same-out of-state company. I declined. I called two local out-of-AHS-network repair companies, both of whom could schedule me within a day or two. I find my experience with AHS thus wholly unsatisfactory. I rated them a two rather than one because the AHS representative were cordial.

In my experience, the WORST company EVER! So, two months ago, oven not heating, sent a guy, he yelled at me in front of my daughter, and then, my husband! The oven never did get fixed. The dryer broke, they were going to send same company, I said HELL NO, so they sent a different company. The guy BLEW UP our dryer and our electric circuit. Blamed it on our electricity. SO, they sent an electrician, he fixed it. It blew again, the electrician came again, fixed it, looked and said the dryer is melted inside and that it is burned up and the electric is not the problem and that the dryer has a short in it. I called the owner back and told him the guy he sent ruined the dryer and blew up circuit breaker. The OWNER came and "fixed" the dryer. I did a load of laundry and it BURNED my husbands expensive work clothes. I called the owner, said I was going to call Home Shield. He said I was lucky to have him because someone else would take a minimum of two to three weeks, maybe more, before they would be able to look at my dryer. I told him I was concerned about his guy blowing up my dryer (by the way he didn't know his employee's name, he said he goes through them a lot). A guy at my husband's work said if it had so much electric going through it that the circuit breaker broke and it was melted inside, it would never be the same. So, he "fixed" it again. I did another load of laundry and it BURNED my husband's other expensive work clothes. NOW, the appliance guy told American Home Shield that he never found any problem with the dryer?! Really?! So, their first guy, over the oven yells at me in my home in front of my daughter and the second guy, who blew up my, still not working dryer, it has now been about a month, said he found nothing wrong with the dryer?! Who are these people they are sending to my house? CRIMINALS? Apparently. THEIR electrician said it was the dryer. NOW, after calling them for a month, having a shady people in my house, they want to have someone else come to my house. I said I really think after everything you have put me through I should have a NEW DRYER, because your guy BLEW mine up and it WASN'T blown up before! AND for ALL of his HORRIBLE, HORRIBLE inconvenience (just got off phone, now having ANOTHER guy come to my house)! This has really added a lot of unneeded stress to my life. UPDATE: THEY SENT AN 8TH PERSON TO FIX DRYER AND THEY WERE A NO SHOW! WORST COMPANY EVER! Bottom Line: No, I would not recommend this to a friend.

I am considering getting a home warranty coverage plan while I prepare to move and for the benefit of the peace of mind of new owners and am going to see what is available out there now. I had American Home Shield on two homes in the past and was nothing but happy with them. This is when a service call was $45, between 1995 and 2007. During that time they replaced a propane water tank that would have cost me over $700, replaced a portion of my air conditioner system, fixed my outdoor spa replacing many of the parts, saving me hundreds of dollars, and most importantly fixed the pump on my well at one house. They sent someone immediately that time and I had my water restored within hours. Other times a person always came promptly to make repairs. This was in Austin, Texas area so location may have played a part in getting reliable service people. Results would likely depend on the availability of good qualified service providers in your local area.

This company subcontracted with a company who sent a green, unqualified workman to my house who literally did NOTHING to fix the toilet. I had to have another company come out to complete the work. When I contacted AHS, they couldn't have cared less. They don't care about you at all, you are just a monthly check until you actually need help. You will never get the time back you waste with their unknowledgeable and apathetic service people who you reach only after literally 45 min to an hour of hold time. This was a waste of money for me for YEARS. STAY AWAY