American Home Shield Home Warranty

I've been with this company for five years and have two properties with them. Recently they have really and truly become impossible to deal with.

I submitted a request for someone to come out and fix my hot water heater on 11/02/2020. I was assigned a contractor that never called me and has never responded to any of my phone calls.

I've contacted AHS over 8 times via phone to either try and cancel the request or to try and get another contractor. They never never called me back, even though they always promise you they will return the call.

They refuse to let me cancel the service call even though nothing has been done. They also aren't letting me cancel my policy. I honestly have no idea what to do. The company really and truly is a scam. You always get someone different when you call. There is no responsibility at all.

This company is a complete scam. They sent a "plumber" to my house and charged me $100.00. The contractor (water works company, in northern California) was rude, unprofessional and a liar.

He said that fixing the stoppage on my sink was not going to be covered because it did not have a p-trap. I had to go online and google what a p-trap looked like in order to find out he was making stuff up. My sink DID have a p-trap and the stoppage was covered under my plan.

I fought for hours on the phone with their representatives in the Philippines and they always sided with the contractor. In the end they said that they were going to give me my $100.00 back but that was a lie too. I have been waiting over 2 weeks and nothing.

I then decided to cancel the contract and they had the audacity to charge me a cancellation fee of $49.99 and will not pro-rate my last payment. Do not sign up with this company. They will steal your money.

I’ve had a contract with AHS for 15 years on two houses. They have gone from mediocre to terrible. The hold time for a representative is from 1 hour to 2 hours. Then the representative speaks broken English and is rude and speaks while the customer is speaking.

They put you on hold and refuse to let you talk to a supervisor. Then after 2 hours on the phone, they “drop” the call and do not call you back. So you start all over again. Then they are totally unreasonable about what they won’t cover.

If you are fortunate enough to get a technician/repairman who actually knows how to talk to them and will not back down about what is or should be covered, ask for that company the next time you need service on that system.

I spent over 8 hours total on the phone with them over a $150 ceiling fan that they refused to cover. Talking to them turns me into someone I don’t want to be.

My husband says for me to just cancel the contract. Have you ever tried to cancel their contract? You need an attorney to cancel. My advice - JUST DON’T!!!!

American Home Shield is a very poor company to be with. Pay $47.99 every month and pay for a service call to get someone come out to your home is $125.

And then when you do get the contractors to come out they don't do the job correctly so American Home Shield I've been calling them ever since June to get the company back out here to my home to fix my AC unit and left message and email also.

They're not answering any of the messages at all so finally here just the other day which was August 6th a 2020 I had a new customer to come out and they did not wants to do the job that the first contractor did which is A1 construction service out of Greer South Carolina.

And I don't blame her so I called back and told American Home Shield what was my problem and don't you know they sent a email back to A1 construction company and they call and they still not answering their messages.

And I told them, "Why y'all still begging them for their business? Get rid of them because they're no good. Then making your company go down" and I myself been wanting my air condition fix and they put you on the phone forever and forever.

Then when they get on the phone you do not understand their English and I am really really pissed off and upset about how I've been treated as a customer with American Home Shield and they want me to write their customer service holiday Wars.

To me it's not customer service that doing. It is American Home Shield and I don't fault the customer service. I fault American Home Shield because they're not doing nothing about it so today Imma call them again and see how they keep me on the phone.

I'll get me a clear English person on the phone. I just don't understand this company any and if y'all go with American Home Shield please ask them who are they sending out to your home and I've been with them since 2015.

Also they wants to give me $75 back on to my account because of my position I'm in with air conditioning and I told them, "You ought to give me my money back all $195 that I paid for freon from A1 construction service in Greer South Carolina."

I advise no one to get a contract with American home shield. They will change your payments because I had a friend ran into some problems and she want to change her due date and they wouldn't unless they pay the money up front or head I'm 2 months.

And I told her that is ridiculous advise no one please no one. And last I told them to stop begging that same company to come by. Get someone else please or get rid of them.

Horrible company. The customer service is a joke. Can't get through with a phone call, on hold for 3 hours, then hung up on. The reps are rude and have no idea how to help you. Very few actually speak English.

They hire F rated, through the BBB, contractors that don't know what they are doing, put in used or defective parts, and leave you hanging. My oven has been under repair for 7 months and it's still not fixed. They take your money, but you get nothing in return.

Totally disappointed! Both washer and refrigerator were worked on, neither work properly. Washer is making a loud noise and refrigerator is leaking water.

A company by the name of Express was sent to repair both, very poor service. I cancelled the service. AHS took my monthly payment but when I needed the repairs, they failed me.

American Home Shield is not a reliable Insurance company, they are not responding to customers complaints, and their service is one of the worst anyone can experience.

The company and customers care are located in the Philippines even though they advertise to be in the U.S.A.

Their service people are the worst, they send a Technician for the microwave, he said it needed a new door, it was ordered and then a different technician came to install it, and he couldn't. Then he said we needed to replace the microwave.

The technician was supposed to be from Sears, but it was from A&E company services. After their visit to my home, they never submitted a report back to AHS and after several more phones call to American Home, they said, someone will call me from contractor relations.

Lousy technicians!! And lousy customer service.!! I have been dealing with a microwave repair for over a month and no-one is resolving anything. I would not pay for this insurance company, it is trash!!!

I ordinarily do not buy insurance because I understand that insurance companies win ONLY if I lose, so they are predisposed to find ways to make me lose. But when I bought a new house, the previous owner purchased an AHS policy on my behalf.

My experience with AHS started out reasonably well. They arranged to have a decent plumber come out and fix a few low-cost leaky faucets on various occasions, relatively quickly, with no hitches. Then my central heating system malfunctioned.

On 3/5/2020 I put in a service request. An HVAC tech came out that day, and told me the “zone controller” needed to be replaced. On 3/8 I got a call from a different HVAC tech from a different company asking to set up an appointment. I asked the new guy what happened to my original tech, and he said he didn’t know… but he suspected that Tech #1 decided he didn’t want to do the work (for whatever reason).

So Tech #2 came out on 3/8, and diagnosed the following: 1) Jackson zone retrofit kit to static pressure zone board, discharge sensors and static pressure sensors. 2) Retrofit zone dampers to Jackson static pressure modulating system. This was Greek to me, but the bottom line is that the fix would cost $2,000. So I waited for AHS to approve the work… and waited… and waited… and then waited some more, until 3/21—16 days later!

All this time, the status indicator on the AHS website read “Pending Approval”. When I couldn’t take it any longer, I called AHS and was told my claim had been denied. The first-level customer service representative told me my contract did not cover “zone systems”, referring me to Section F1 that presents a list of “Covered” items and a list of “Not Covered” items.

That Section does not use the term “zone system” anywhere, so my zone system was neither explicitly covered nor excluded. So, I asked to speak with the Supervisor. The supervisor agreed with me that the terms “zone” and “zone system” are nowhere to be found in the contract, and suggested that Section A2 would then apply, which reads: “Your Agreement with AHS includes only specified coverage for the systems and components STATED AS COVERED.”

Since my “zone system” was not stated as covered, it was not covered. I then explained that I know nothing about “zone systems”, only that my central heating system was explicitly covered in the “Covered Items” section of my contract. The Supervisor then transferred me to the Manager. The Manager was shocked to learn that my service request had been pending for 16 days and stated that someone from AHS “should have told me about the claim denial sooner”.

I agreed, and suggested that here was his opportunity to make it up to me. He said he could not do that, because I have a “zone system”. Aw geez, that word again… I still don’t know what it means, other than AHS won’t fix it, and I still have no heat. I stated that it sure sounded like he was trying to wiggle out of his responsibility on a technicality, and he agreed… but didn’t change his mind.

Instead, he waived the $75 service call copay for me. You can imagine how unimpressed I was at that offer. So after 16 days and 2.5 hours on the phone, I came up with bupkiss. I had to arrange and pay for the service from Tech #2 all by myself.

My impression of insurance companies has only been reinforced… they WIN only if I LOSE, and sure enough, AHS found a way to make me lose. The only thing I can do about it is to ignore the “Renew Now” button on my AHS account webpage, and write this review in the hope that others may be spared. Sigh.

A listing agent had AHS policy attached to our house that we bought from her ( as an incentive ) as an added 'feature.' After we moved in we found 4 plumbing issues. Guess what? This POS outfit did not cover ONE. NOT A ONE. They give you the excuse and fine print crap. Mad? I was going to dump on the plumber but he was just a kid working for them as a contractor. Unless you pony up big monthly bucks to them . . . . Stay away from ALL this con B.S. and save your money to cover things yourself.

I canceled my contract in the phone in late June last year. They continued to bill me and I called again. They said it was taken care of. I noticed recently that they have continued to bill me. I called, again. They told me I never canceled, that when I called in late June I never spoke with the cancelation department. They said I hung up without ever speaking with anyone in that department so it was never canceled. So, they want an early termination fee now since the Contract terminates in March. I canceled because of horrible customer service and non - responsive technicians. Now they want more money? Really?

BUYER BEWARE!!!! This company is crooked. Very very crooked. They will send the cheapest, most unprofessional company a person can deal with to you home, only to lie and tell you everything is fine. And then when a technician actually tells you that you have a problem, conveniently American home shield can't get a hold of said technician. They will give you a 24/7 run around. It's so so very sad I had to take time out of my day to sign up for this site, so that I may help others save their money. RUN FAR AWAY. YOU HAVE BEEN WARNED

Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to. Within two years, they "replaced" my evaporator coil twice, and when it broke the third time, again only offered replacement of the part, not to replace the 12 year old unit. Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this.

Did I mention that every time they replaced the coil, I had to pay $600 out of pocket for freon, in addition to the $125 service call? Wicked scammers, this company. You are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the right way.

RUN as FAR & FAST as you can before you become a "Sucker"!!! This company will legally STEAL your hard earned ca$h. Don't sign a service contract that restricts your consumer rights and dismisses their business liabilities. Do NOT be their next SCAM victim!!!!

Sadly, after 25 plus years with this company I cancelled service with them on two properties. I placed in a service call for my washer. The water would not drain. My husband is bedridden with Alzheimer’s Disease. We wash often.

However, the washer that is having problems is one they replaced several years ago. My previous washer was purchased approximately 20 years ago at the same time I purchased my dryer. And, the dryer is still working because I purchased a quality product. They’ve denied repairing my washer without any consideration of my length of time as a loyal customer of coverage for two properties.

My 20 years plus of payments on two properties have no doubt paid for a washer many times over. Additionally, the representatives sent to my home are obviously working in behalf of AHS. It’s a sad situation that a once awesome 5 star company has failed in ratings due to greed. And, I’m positive I’m one of many many individuals searching for a reputable home warranty company. Don’t use them. They will take your money and deny your claims.

Customer service is horrible. Accents that I cannot understand, representatives unable to comprehend my issues as they only go by a script. Told me I would have to wait 1-2 hours to speak with a supervisor when I requested one. What’s happened to this company?!?!?!? Used to be much better.

One issue like many others but this is my most recent isn't taken care of. AHS sent an air conditioning repair man from Patriot in Lawton OK to my house installed a condenser and added freon. He took my $430.00 cash said he would email me a receipt and didn't. The repair man left off the value covers so all of the freon is out and I need freon added again. Patriot company can't be found and AHS won't take care of this issue without charging me again. This has been going on since Sept 2018 and it is 100 degrees and warmer and it's hot in my house. I refuse to pay again for something that I have already. AHS sent this stupid person to my house and ripped me off. When I called AHS I get the same story. They said a supervisor would call. That never happened either. AHS needs to back up their work and the stupid jobs that their employees do. Any advise?

AHS - Sorry to say but you guys SUCK. Worst ever support. We have had to deal with AHS for 2 issues: 1. Washer 2. Garage door Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer When we called in to complain about our washer, it took us 12 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair.

The specialist came to our home, and was very rude. When we asked him what the issue was, he said let me do my job and you won't even understand, so don't bother asking. He mentioned a part needs replacement and ordered it. Next time he came, he replaced it and left, without even explaining us the issue. After 2 days, the washer stopped working again so we had to deal with AHS again! Called them multiple times but nothing helped. Finally, we got a hold of someone from chat option and after arguing with them for more than 10 hours, they assigned another company - NANA SERVICES. These guys are good as they came home within a day and were kind enough to explain us the issue. Not to forget, they mentioned the 1st company replaced the wrong part!

They also offered to talk to AHS and tell them that repairing would be most costlier than the new machine. They agreed AHS only thinks of replacement of parts and nothing in regards to customer satisfaction. Nothing happened for a few days and when we got hold of AHS representative, they said NANA didn't submit any such requests! So they asked NANA to come to our place 1 more time and conclude their findings. Guess what, no one showed up and when we called them, they said we have replaced whatever we could and we don't know what else to do! I told them atleast care to call us and tell that you guys are not gonna show up. They said they will tell AHS. BUT, but, but they never told AHS that the washer needs replacement as they are afraid their relationship with AHS will be screwed. What a selfish moto. Finally, when we talked to AHS again, they said go ahead and buy a new one if you want, we can't help you! 2. Garage door Unfortunately, our garage door stopped working after a few days of washer issue. We tried to chat a few times and finally got hold of a specialist. They assigned ACE's GARAGE DOOR REPAIR AND INSTALLATION. The person came to check out our garage door and mentioned that he would need to change the whole assembly of garage (drums, spring, bearings, etc.). He told us he would charge $1500. To his surprise, we had already called in 3 other companies and got a quote on the issue. All 3 companies mentioned issue was with drums and spring bearing only, and it would cost around $175!

When we told this to the person from ACES, he said okay I will repair for $300. We were like why did you even lie in 1st place. He gave crap reason that I thought issue is with motor and the assembly. We then told him we don't want you to work on this so he left and told his company that we agreed to order bearings and a few other parts, which we never ever did! When we called them to complain, they apologized and would make sure that our garage door gets repaired without unnecessary charges. The person was supposed to come again at 8 am but came at 3 pm! When he came, he mentioned he will only repair the spring bearings which need dis-assembly of many things. When we told him we know the issue and there is no need for dis-assemble, he said I don't want to work for you and left. We then contacted AHS again and they didn't even agree to re-assign to another company. All they do is assign the issue to a crap company and then the problem is all ours. The washer issue has been going on for more than 3 months now and still no resolution. This is how you treat your customers. Well done!

I’ve been a member of AHS for approximately 15 years. The company used to be an upstanding business until later years. It took them 3 months to determine my heating system was not repairable and that they couldn’t find the system and offered me a payout. The repair company they sent to do the work, took their time with a decision. Needless to say I ended up going through most of the winter without heat and paying over $400.00 out of pocket along with what they offered to get a new system. Their motto is “if it can’t be repaired they will replace product.” That’s the biggest snow job ever. Don’t believe the hype.

We have a contract with AHS dating back 7 to 10 years. While we've had no major problems in our home and pay in excess of $50 a month. They replaced a drop in stove with a GE glass top a few years ago. We use the stove every day. The glass top broke while I was pushing ribeye steaks down in a plastic bag to marinate on top of it. Very little pressure, since I'm a woman of 61 years. They sent a technician out and then denied the claim because of "abuse". What a crock. Previously, they replaced a dishwasher that we use once every few months, only when a big dinner with company occurs. It went bad within 12 uses. They sent a technician once who reset the unit and it worked once. It quit again and the next technician said the panel had a roach infestation. I've never had roaches but they again denied the claim. Synopsis; pay over $600 a year and get very little return. After paying all that money for this service, we had to pay to get another dishwasher ourselves and now, because they like, we will have the expense of replacing the stove when we can save enough to buy it.

I set up an appointment on a Sunday because my heater went out during a snow storm. Because I could not get an appointment until the following Thursday, I had it fixed at my own expense. I canceled the appointment 3 days in advance and was told online at that time that my money if charged, would be reimbursed within 2 business days. I was charged the fee the day of the appointment. I waited 2 business days before reaching out to American Home Shield but was not reimbursed. After sitting on hold for 15 minutes waiting to speak to someone, I decided to try chat online instead. I was told that there was a system error and that the charge shouldn't have been charged. Because it was, I now have to wait 10 business days before a physical check is mailed. I explained that since the error was not on my part, this was not right. The agent refused to give me a supervisor and said that it is what it is. I will NEVER renew my policy with them and will share my experience with as many people that will listen. DO NOT CONDUCT BUSINESS WITH THIS COMPANY.

Stay away from American Home Shield (AHS) at all costs. AHS is probably one of the worst companies with which I have done business. Indeed, if AHS does not solve my problem or return my money today, I will sue them. AHS sent a technician to my home on January 25 to repair a dishwasher, a refrigerator, and an oven. The technician called AHS for authorization to get the parts that were needed for the repair. On January 25, but there was no one at AHS who could authorize the needed parts. The repair company AHS sent to my home called AHS a number of times to get the needed authorization, but there was never anyone at AHS who could authorize the needed parts. I called AHS on numerous occasions, and could not get any information from AHS on the status of AHS's approval of the needed parts. Indeed, on most of my calls to AHS, I was put on hold for more than 30 minutes after which I was cut off. It is now February 14, and neither I nor the repair company has been able to find someone at AHS who could authorize the needed parts. It is my personal, subjective opinion, belief, and interpretation that AHS disappears when expensive parts are required for a covered repair. I personally believe that I was ripped off by AHS.  Therefore, it is my personal, subjective opinion, belief, and interpretation that AHS is dishonest and unethical.  The foregoing review solely provides my personal, subjective opinions, beliefs, and interpretations.

Carpet very wet around, Toilet base and by bathtub and wooden cabinet. Small area. First plumber from AHS said bathtub getting carpet wet when I shower. $125. Two/three months later, same area all wet. No one was using that same shower I might add! AHS sent out plumber again who said I had Crack in Toilet tank. Toilet wasnt wet anywhere? I don't have money to hire plumber to install new Toilet assembly.

I contacted AHS because my gas dryer was spinning intermittently and then stopped altogether. AHS assigned an out-of-state repair service that said it could not get to me for 10 days. I told them that was unacceptable and after saying they would immediately reissue the repair assignment, I did not hear from them for two days. I called them back only to be on hold for 16 minutes. I was then told they would get back to me with some information. The information: All the repair companies in my area were busy; hence, I was assigned and was to contact for a repair date the same-out of-state company. I declined. I called two local out-of-AHS-network repair companies, both of whom could schedule me within a day or two. I find my experience with AHS thus wholly unsatisfactory. I rated them a two rather than one because the AHS representative were cordial.

In my experience, the WORST company EVER! So, two months ago, oven not heating, sent a guy, he yelled at me in front of my daughter, and then, my husband! The oven never did get fixed. The dryer broke, they were going to send same company, I said HELL NO, so they sent a different company. The guy BLEW UP our dryer and our electric circuit. Blamed it on our electricity. SO, they sent an electrician, he fixed it. It blew again, the electrician came again, fixed it, looked and said the dryer is melted inside and that it is burned up and the electric is not the problem and that the dryer has a short in it. I called the owner back and told him the guy he sent ruined the dryer and blew up circuit breaker. The OWNER came and "fixed" the dryer. I did a load of laundry and it BURNED my husbands expensive work clothes. I called the owner, said I was going to call Home Shield. He said I was lucky to have him because someone else would take a minimum of two to three weeks, maybe more, before they would be able to look at my dryer. I told him I was concerned about his guy blowing up my dryer (by the way he didn't know his employee's name, he said he goes through them a lot).

A guy at my husband's work said if it had so much electric going through it that the circuit breaker broke and it was melted inside, it would never be the same. So, he "fixed" it again. I did another load of laundry and it BURNED my husband's other expensive work clothes. NOW, the appliance guy told American Home Shield that he never found any problem with the dryer?! Really?! So, their first guy, over the oven yells at me in my home in front of my daughter and the second guy, who blew up my, still not working dryer, it has now been about a month, said he found nothing wrong with the dryer?! Who are these people they are sending to my house? CRIMINALS? Apparently. THEIR electrician said it was the dryer. NOW, after calling them for a month, having a shady people in my house, they want to have someone else come to my house. I said I really think after everything you have put me through I should have a NEW DRYER, because your guy BLEW mine up and it WASN'T blown up before! AND for ALL of his HORRIBLE, HORRIBLE inconvenience (just got off phone, now having ANOTHER guy come to my house)!

This has really added a lot of unneeded stress to my life. UPDATE: THEY SENT AN 8TH PERSON TO FIX DRYER AND THEY WERE A NO SHOW! WORST COMPANY EVER! Bottom Line: No, I would not recommend this to a friend.

I am considering getting a home warranty coverage plan while I prepare to move and for the benefit of the peace of mind of new owners and am going to see what is available out there now. I had American Home Shield on two homes in the past and was nothing but happy with them. This is when a service call was $45, between 1995 and 2007. During that time they replaced a propane water tank that would have cost me over $700, replaced a portion of my air conditioner system, fixed my outdoor spa replacing many of the parts, saving me hundreds of dollars, and most importantly fixed the pump on my well at one house. They sent someone immediately that time and I had my water restored within hours. Other times a person always came promptly to make repairs. This was in Austin, Texas area so location may have played a part in getting reliable service people. Results would likely depend on the availability of good qualified service providers in your local area.

This company subcontracted with a company who sent a green, unqualified workman to my house who literally did NOTHING to fix the toilet. I had to have another company come out to complete the work. When I contacted AHS, they couldn't have cared less. They don't care about you at all, you are just a monthly check until you actually need help. You will never get the time back you waste with their unknowledgeable and apathetic service people who you reach only after literally 45 min to an hour of hold time. This was a waste of money for me for YEARS. STAY AWAY

I call only to be put on hold, told their computers are down, or disconnected with no return call. It's taken over a month to get my air conditioner compressor replaced. It is still not fixed. The people they hire are inexperienced and rarely show up. The electricians they sent left gaping holes around the outlets they replaced. I had a sewage stoppage. Their plumbers took 3 days to get out and look at it, only to tell me it wasn't covered. In the meantime, I couldn't use my water and had 4 inches of sewage in my shower. So far I have had to pay $225 in fees for their people to come out and not one thing has been fixed correctly. It is beyond frustrating.

We found our Coils from our HVAC were leaking into our house yesterday and ruined our hardwood floor. Called the company and they said go ahead and call any company out which we did. After they came out and determined our unit had rusted out we tried multiple times to contact them for the authorization for replacement. We were literally on hold for over and finally hung up and called on 2 other telephones. We were always placed on hold and when we finally got a rep, they wanted to talk to the service technician who had stay with us on hold for over an hour and then finally said he was sorry but he had to go. I called him and gave him the number to call and after being on hold AGAIN, they told him to send a detailed breakdown of needed replacements. Its a joke dealing with them.

My wife and I had an AHS warranty for over twenty years. AHS warranties are very competitively priced for what they cover. One way they keep costs down is by not having enough customer service people available. You should be able to file a claim online and doing so is easy and effective but if you need to speak to customer service expect your wait on hold to be 45 minutes to an hour. You cannot request a specific service provider.

As is true of all industries there are good and bad companies. In that twenty something year we ran into two fraudulent providers. The problem is that AHS will take their word over yours. If some clown claims your coils are dirty but they aren't, well tough, you will have to provide them with either a bill showing you had the coils serviced or you can call another service provider on your own nickle and if they say your coils are clean, AHS will concede.

The web site is pretty horrible. Often after having a system repaired, the website would act like we didn't have coverage for that item anymore, so you end up on the phone, on hold for an hour. A customer service rep told me just file a claim on the closest item listed. That saved time but eventually there weren't going to be anymore items to choose. The last straw was when we moved and I tried to log in at our new location and the web site said we had no contract.

I called in only to be told, yes, we were covered but I'd had enough of their horrible website and horrible on hold times. I cancelled the policy. The only thing worse than having an American Home Shield policy is having to pay for the repairs out of pocket... and I'm not even certain of that.