One of the most recognizable home appliance brands, American Standard also builds walk-in tubs in a variety of models that can be customized to fit the space in your bathroom. The company has the Arthritis Foundation’s Ease of Use certification, and many tubs come equipped with built-in aromatherapy. Free in-home evaluations are available.
American Standard has a large variety of walk-in tubs that include features like LED lighting, built-in grab bars, massage jets, and more. Browse retail prices online, including the benefits of its patented RevitaJet massage package.
American Standard Walk-In Tubs Review
American Standard, has been a recognized and respected name in bathroom and kitchen fixtures for over 140 years. Their tradition of quality and innovation has put them in three out of five homes in the U.S. as well as in thousands of businesses, hotels, airports, and stadiums.
Today, American Standard offers a wide variety of luxurious walk-in tubs with many choices of door and installation configurations. Several models include hydrotherapy options, massaging water jets, or air bubbles. Chromatherapy, a type of light therapy, is also offered in many American Standard walk-in tubs.
Pros
American Standard is a well-known, trusted brand
Several types of walk-in tub models
Low, three-inch threshold
Transparent pricing online
Free installation estimates and a lifetime warranty on their door seals
Cons
15% restocking fee with returns, plus freight costs for the original shipment and return shipment
The most popular walk-in tub sold by American Standard is the Gelcoat Value Series, which retails for $6,079 to $8,215. Its gelcoat Premium Series tubs can reach as high as $12,366 if you choose a larger, combination walk-in tub.
Acrylic tubs are more durable, and American Standard offers a luxury acrylic model that retails between $8,622 and $10,865.
American Standard sells their walk-in tubs directly and at most major home improvement retailers such as Lowes and Home Depot. You can view their extensive list of walk-in tub models, features, colors, prices and more on their website.
If you purchase directly from American Standard, the cost includes installation, but if you buy from a third party vendor, the cost of installation is separate, and pricing will vary.
American Standard Walk-In Tub Products
American Standard offers over 100 different walk-in tubs in the colors biscuit, linen and white. Nearly all of their products have built-in grab bars as a standard feature, and 83% come with the exclusive Quick Drain system, draining the tub in two minutes or less. American Standard walk-in tubs are broken down by type: Walk-in air baths, deep soaking tubs, combo massage tubs and walk-in whirlpool tubs.
Walk-in air baths: Massage-like sensation created by thousands of tiny air bubbles. You can adjust the massage strength to your personal preference.
Deep soaking tubs: Designed for long soaking baths, with a wider, slightly-reclined seat.
Walk-in whirlpool tubs: Jetted streams of water create a massage effect. Water jet strength can be adjusted to personal preference.
Combo massage tubs: Combination of air and whirlpool spa features.
American Standard Walk-In Tubs include (depending on model):
Gelcoat Value Series Combo Massage Tub. Source: American Standard
Ease-of-Use Features
Exclusive Quick Drain® water removal system
Hand-held shower wand
One-touch control jet system
Outward opening door models available with wider doors designed for easier transfer from a wheelchair
Self-cleaning sanitary ozone system
Slip-resistant textured floor surface
Premium solid brass fixtures and faucets
Simple touch controls to activate hydrotherapy, Quick Drain®, and more
An ultra-low threshold and wide door for easy entry and exit
Durable grab bars inside the tub and an ADA-compliant chair height and built-in seat
RevitaJet™ Whole Body Hydrotherapy System with 44 air and water jets
Targeted back, leg, wrist and foot massaging jets
Built-in aromatherapy
Seven-color chromatherapy
Automatic Water Purging System to ensure water lines stay clean
Additional Features
Lifetime warranty on tub, door, installation, including labor
Patented leak-free door system
You can filter your search by feature on American Standard’s website when shopping online for walk-in tubs.
American Standard Walk-in Tub Warranty
The warranty for American Standard premium acrylic walk-in tubs comes with a 15-year warranty on the bathtub, 10-year warranty on the tub components and a lifetime warranty on the door seal.
American Standard walk-in tubs with high gloss acrylic gelcoat construction come with a 10-year warranty on the bathtub, a five-year warranty on the tub components, and a lifetime warranty on the door seal.
The warranty for the Liberation model of walk-in tubs includes fixtures, parts, labor and installation for life.
American Standard Walk-in Tub Complaints
With an A+ rating from the Better Business Bureau and thousands of sales, American Standard has only had 36 online complaints lodged against them in the past three years, and they have responded to each one of them. Comments from customers frequently include phrases like, “very impressed,” “most satisfied” and “outstanding quality.” Those who bought directly from American Standard and had the full installation package raved about the service, using phrases such as “they went above and beyond,” “they did an outstanding job” and “nothing but praise for them.”
American Standard chromatherapy. Source: American Standard
American Standard Walk-in Tubs Product-related Q&A
Does American Standard have any special offers?
American Standard offers special pricing from time to time. A recent promotion offered $1,500 in savings for every customer who purchased and installed a new Liberation walk-in tub with installation.
What should I expect during the free in-home evaluation?
An American Standard Professional Bathroom Safety Specialist will take the time to explain all the features and benefits of their walk-in tubs. The specialist will then perform a complete safety assessment, take measurements, and explain the installation process. Finally, they will talk to you about financing and give you a firm estimate based on the options you’ve chosen and the scope of the work.
What is American Standard’s installation process?
Licensed and certified installers will professionally remove your old tub and install your new walk-in tub. When the installation is complete, the installers will test the tub to be sure everything is working correctly. They will also show you how to use each feature of your new walk-in tub.
What makes American Standard’s Quick Drain system so unique?
Most walk-in tubs take between six and 15 minutes to drain, causing the bather to get chilled while they wait to exit the tub. The Quick Drain system drains water in two minutes or less, reducing the risk of getting chilled.
How many jets does the Liberation by American Standard have?
The American Standard Liberation Series walk-in tub features the RevitaJet systems with 44 air and water jets, more than you will find in other walk-in tubs. Their easy-to-use touchpad gives you total control over your bathing experience.
How much water does a standard walk-in tub hold?
On average, a walk-in tub holds between 50 and 55 gallons of water. While this is more than a standard tub, it is on par with a shower which uses about seven gallons per minute. If you’re considering a walk-in tub, you’ll want to make sure that your water heater is large enough to be up to the task.
Does Medicare cover walk-in tubs?
Walk-in bathtubs are not covered by Medicare because they are not considered to be durable medical equipment.
What are the advantages of walk-in tubs?
Walk-in tubs are an excellent choice for seniors who have mobility restrictions. Built-in features like handrails, seats and textured floors meet your safety needs. Jets, LED lighting and aromatherapy can turn a bath into a spa experience that washes away the aches and pains.
What are the disadvantages of walk-in tubs?
Unlike a regular tub, you need to fill a walk-in tub with water after entering it. You will not only have to wait for the water to get to the right level, but you could also have difficulty adjusting the temperature to your comfort. Walk-in tubs are more costly than regular bathtubs, and they often require professional installation.
Conclusion
Beyond the relevant safety factors, walk-in tubs from American Standard offer much that the competition does not. With so many models and options to choose from, finding just the right tub for your needs is easy. The American Standard name and history are another plus as they have a long reputation for high-quality products. The warranty on the Liberation models is unmatched by other manufacturers, and their prices are competitive.
We purchased our American Standard Liberation Walk-in tub directly from American Standard. We also purchased the life time warranty and installation by them. The installer and his crew were excellent and exceeded our hopes. When they had completed the install the tub looked beautiful.
The tub itself came with a crack in the handle which the installer said we should wait to report after we had used the tub to be sure it was working as it should.
About two months after install we informed American Standard of a few issues with the tub including the cracked handle, water jets and air jets that do not work as well as the inline heater. It has been 3 weeks today since I have received my handle in the mail and my tub has still not been serviced.
I am sick to death with call customer service and will not nag my poor husband again. Think twice before you pay the price they ask for the life time warranty including parts and labor, you may live long enough to use it
Betty B.
Perrysville, OH
June 26 2023 12:40PM
I have been waiting four months now to have two end caps replaced and door handle replaced. All I get are calls and no shows. $15000 piece of junk. If I would have known the problem involved with this tub iI would never have purchased this.
ROBERT H.
BALTIC, CT
March 30 2023 7:30PM
American Sub-Standard installed two showers. I relied upon the brand name assuming a quality product and paid a premium price to get it done properly in a reasonable amount of time. The first attempt took four days.
Had to watch all the time and still there was poor workmanship and installation that took another, additional two days to make the showers fully functional. There are still issues with the work, however, which they have yet to address. Wish I had used someone else.
Richard L.
Kirkland, WA
February 27 2023 2:59PM
Bought American Standard tub and commode. Paid way too much. That was my fault. Was told full lifetime warranty. "Even if a light burns out we will be right there." Some jets don’t work. Stinks so bad when you turn on jets. Smells like septic. Drain doesn’t stay open. Commode weak flush.
Called again about 2 weeks ago. Nothing. Great warranty joke. Like I told the salesman only words till you prove it. Probably more problems coming. It was installed 3 months ago. Wish I would have shopped around more.
Lee M.
Fairview, WV
August 28 2022 4:08PM
My main concern before purchasing was having my window seals covered so as not to cause rot. Salesman assured me the installers take care if that. Not only is my window seal not covered my husband, has PD, can not use his tub because water gets into the window seal.
Our check was good...the finished product should have to be as good. I ask for a rep to come see the shoddy work..no one has called or come out.
Brenda W.
Culleoka, TN
August 17 2022 7:09PM
One of the worst companies! The sales rep comes to your home and gives a wonderful job telling you all the great things about the walk in tub. We bought the tub knowing it is something we need due to health issues my husband and I have.
The crew they sent out to install the tub had no idea what they were doing. A job that we were told would take 3 days took 7 days. The molding around the bottom of the tub was not measured correctly so they tried to cover up their mistakes with caulking.
I am into my second year tying to get a crew back out to correct their mistakes. When they left we were told they would be coming back after they are scheduled. When I called I was told the guys quit. So I have waited and now I am calling every day and complaining.
Also our bidet stopped working. Someone was sent to fix it however it has stopped working for a second time and no one has been sent to repair the toilet. So I am calling every day to try and get someone to fix the molding on the tub and repair the bidet for the second time.
Sandra D.
Austin, TX
May 31 2022 4:01PM
After much procrastination and concern for the cost involved, I purchased the American Standard Independence Package with in-line heater and outward swing door in March, 2022 for my son who is mentally and physically challenged.
The sales representative (Don **) was totally amazing. He explained every aspect of the installation process and conducted many measurements as well as conferring with the installation team regarding any questions I had. He made every effort to ensure a smooth installation process.
The installation team was just as professional and proficient. Upon arrival, I was asked to inspect the tub for approval before the process began. They removed our old tub, did the necessary minor plumbing and electrical work, installed the sub panel, the tub and acrylic surround, shower glide bar, and 2 safety bars all within a five hour timeframe.
They cleaned up afterwards, hauled the old tub, etc. away. Prior to their leaving I was asked to inspect their work, they filled the tub with water and reviewed the operation process with me.
My son loves his new tub and so do I. I am his caregiver and I love the tub as well. I do not regret for this purchase for one minute. It has been worth every cent. I highly recommend American Standard to anyone who is considering a walk-in tub. Most respectfully submitted, Lenda **.
Lenda C.
Hixson, TN
February 04 2022 4:24PM
My tub is ok. Somehow there was some confusion on my order and I didn’t get the tub that I wanted but I accepted it. It came about four months late.
But my real complaint is about the customer service rep that I talk to in early December. She was rude and no help at all.
Norman W.
Southaven, MS
January 24 2022 8:45PM
The tub was more expensive than I thought to have American Standard do the installation. When they install it although you get a lifetime warranty which is well worth it. The tub is made from acrylic as opposed to being fiberglass and gelcoat which will yellow and crack.
I had other companies that came out and they were more expensive for a lesser product. My wife loves her tub and says how she feels so much better after she uses it. She is like a new person and has so much more energy and pep. The tub was about $19,000. installed.
Alex W.
Tucson, AZ
December 31 2021 9:23PM
The door opens inward which makes it difficult to get in tub. I was not told that the door could have been made to open outward which would have been awesome. When the team open my doorway they left a mess and I have to hire somebody to come and fit the incomplete flooring they remove.
I have to cover this with a rug to prevent someone from falling and hurting themself. I was never told upfront that would to find someone to fix my floor back. Otherwise, this project would have been a no go.
I call customer service and the person I talked to was very rude. He told things I should have done prior to having the tub in which was not explain to me by representative who sold me the tub. His name was CJ.
To rate customer service, I give them a poor. He would not put my full complaint into the system. He wants to put what he wants to write. Still waiting on some resolution but I will not hold my breath. When I show my tub to peoples, I show them the negative problems that I have endure.
I have not and will not recommend this company to nobody because bad taste they left in my mouth. These tubs cost a fortunate to received substandard work. Please do your homework before buying this tub.
