Name: American Standard Walk in Bathtubs
Brand: American Standard

American Standard Walk-in Tubs Review

The accessibility of walk-in bathtubs helps make bathing safer and easier for people of all ages. Seniors in particular greatly benefit by never having to climb into or out of a wet and slippery tub, risking a fall. There are several models of American Standard walk-in tubs with optional spa-like features that take them beyond an easy-to-open door and compliance with Americans with Disabilities Act (ADA).

American Standard, the brand we named as offering the Great Luxury Massage Tub, has been a recognized and respected name in bathroom and kitchen fixtures for over 140 years. Their tradition of quality and innovation has put them in three out of five homes in the U.S. as well as in thousands of businesses, hotels, airports, and stadiums.

Today, American Standard offers a wide variety of walk-in tubs with many choices of door and installation configurations. Several of their tubs are available with hydrotherapy options that can add a whirlpool or air bath feature, creating a functional and safe tub that gives a spa-like experience using massaging water jets or air bubbles. Chromatherapy, a type of light therapy, is also offered in many of American Standard walk-in tubs.

Pros

American Standard is a well known, trusted brand
Several types of walk-in tub models
Free installation estimates and a lifetime warranty on their door seals

Cons

15 percent restocking fee with returns, plus freight costs for the original shipment and return shipment

American Standard Walk-in Tubs Cost

American Standard sells their walk-in tubs directly and at most major home improvement retailers such as Lowes and Home Depot. You can view their extensive list of walk-in tub models, features, colors, prices and more on their website. Here’s a snapshot of their price ranges based on the type of walk-in tub. If you purchase directly from American Standard, the cost includes installation. If you buy one of their tubs from a third party vendor, the cost of installation is separate, and pricing varies from what we listed below.

American Standard Tubs and Costs
Walk-in Tub Type	Number of Models	Price Range
Walk-in Air Baths	65	$5,729 – $10,416
Deep Soaking Tubs	60	$4,750 – $8,383
Combo Massage Tubs	67	$6,190 – $11,186
Walk-in Whirlpool Tubs	65	$5,326 – $9,988

American Standard Walk-in Tub Products

American Standard offers over 100 different walk-in tubs in the colors biscuit, linen and white. Nearly all of their products have built-in grab bars as a standard feature, and 83 percent come with the exclusive Quick Drain system, draining the tub in two minutes or less. American Standard walk-in tubs are broken down by type: Walk-in air baths, deep soaking tubs, combo massage tubs and walk-in whirlpool tubs.

Walk-in Air Baths: These walk-in tubs feature a massage-like sensation due to thousands of tiny air bubbles. You can adjust the massage strength to your personal preference.
Deep Soaking Tubs: Deep soaking tubs are, as the name suggests, designed for long soaking baths. The seat is wide and slightly reclined.
Walk-in Whirlpool Tubs: Whirlpool walk-in tubs use jetted streams of water to create a massage effect. Water jet strength can be adjusted to personal preference.
Combo Massage Tubs: The combo massage walk-in tubs combined the air spa features and the whirlpool features in one tub.

American Standard Walk-In Tubs include (depending on model):

Gelcoat Value Series Combo Massage Tub. Source: American Standard

Ease-of-Use Features

Exclusive Quick Drain® water removal system
Hand-held shower wand
One-touch control jet system
Outward opening door models available with wider doors designed for easier transfer from a wheelchair
Self-cleaning sanitary ozone system
Slip-resistant textured floor surface
Premium solid brass fixtures and faucets
Simple touch controls to activate hydrotherapy, Quick Drain®, and more
An ultra-low threshold and wide door for easy entry and exit
Durable grab bars inside the tub and an ADA-compliant chair-height and built-in seat
Ease of Use commendation from the Arthritis Foundation

Luxury Features

RevitaJet™ Whole Body Hydrotherapy System with 44 air and water jets
Targeted back, leg, wrist and foot massaging jets
Built-in aromatherapy
Seven-color chromatherapy
Automatic Water Purging System to ensure water lines stay clean

Additional Features

Lifetime warranty on tub, door, installation, including labor
Patented leak-free door system

You can filter your search by feature on American Standard’s website when shopping online for walk-in tubs.

american standard technology

Screenshot: American Standard Technology

American Standard Walk-in Tub Warranty

The warranty for American Standard premium acrylic walk-in tubs comes with a 15-year warranty on the bathtub, 10-year warranty on the tub components and a lifetime warranty on the door seal.

American Standard walk-in tubs with high gloss acrylic gelcoat construction come with a 10-year warranty on the bathtub, five-year warranty on the tub components and a lifetime warranty on the door seal.

The warranty for the Liberation model of walk-in tubs includes fixtures, parts, labor and installation for life.

American Standard Walk-in Tub Complaints

With an A+ rating from the Better Business Bureau and thousands of sales, American Standard has only had 36 online complaints lodged against them in the past three years, and they have responded to each one of them. Comments from customers frequently include phrases like, “very impressed,” “most satisfied” and “outstanding quality.” Those who bought directly from American Standard and had the full installation package raved about the service, using phrases such as “they went above and beyond,” “they did an outstanding job” and “nothing but praise for them.”

American Standard chromatherapy. Source: American Standard

American Standard Walk-in Tubs Product-related Q&A

What is American Standard’s most popular walk-in tub?
The most popular walk-in tub sold by American Standard is the Gelcoat Value Series 30×52-inch Outward Opening Door Soaking Walk-In Bathtub – Right Door and Drain. With an MSRP of $5,548, the tub comes in two finishes: white or linen. It features a deep soaking tub basin with a built-in chair for a safe and relaxing bath as well as an outward opening door, a built-in safety bar and a textured floor to keep bathing safe. This model includes a premium fast-fill tub faucet, handheld showering wand, polished chrome trim, and fits in standard sized bathrooms and smaller spaces. If you have a larger space, a tub extender kit is included to allow the tub to fill a 60-inch space.
Does American Standard have any special offers?
American Standard offers special pricing from time to time. A recent promotion offered $1,500 in savings for every customer who purchased and installed a new Liberation walk-in tub with installation.
What should I expect during the free in-home evaluation?
An American Standard Professional Bathroom Safety Specialist will take the time to explain all the features and benefits of their walk-in tubs. The specialist will then perform a complete safety assessment, take measurements, and explain the installation process. Finally, they will talk to you about financing and give you a firm estimate based on the options you’ve chosen and the scope of the work.
What is American Standard’s installation process?
Licensed and certified installers will professionally remove your old tub and install your new walk-in tub. When the installation is complete, the installers will test the tub to be sure everything is working correctly. They will also show you how to use each feature of your new walk-in tub.
What makes American Standard’s Quick Drain system so unique?
Most walk-in tubs take between six and 15 minutes to drain, causing the bather to get chilled while they wait to exit the tub. The Quick Drain system drains water in two minutes or less, reducing the risk of getting chilled.
How many jets does the Liberation by American Standard have?
The American Standard Liberation Series walk-in tub features the RevitaJet systems with 44 air and water jets, more than you will find in other walk-in tubs. Their easy-to-use touchpad gives you total control over your bathing experience.
How much water does a standard walk-in tub hold?
On average, a walk-in tub holds between 50 and 55 gallons of water. While this is more than a standard tub, it is on par with a shower which uses about seven gallons per minute. If you’re considering a walk-in tub, you’ll want to make sure that your water heater is large enough to be up to the task.
Does Medicare cover walk-in tubs?
As of May 2018, no. Walk-in bathtubs are not covered by Medicare because they are not considered to be durable medical equipment.
What are the advantages of walk-in tubs?
Walk-in tubs are an excellent choice for seniors who have mobility restrictions. Built-in features like handrails, seats and textured floors meet your safety needs. Jets, LED lighting and aromatherapy can turn a bath into a spa experience that washes away the aches and pains.
What are the disadvantages of walk-in tubs?
Unlike a regular tub, you need to fill a walk-in tub with water after entering it. You will not only have to wait for the water to get to the right level, but you could also have difficulty adjusting the temperature to your comfort. Walk-in tubs are more costly than regular bathtubs, and they often require professional installation.

Conclusion

Beyond the relevant safety factors, walk-in tubs from American Standard offer much that the competition does not. With so many models and options to choose from, finding just the right tub for your needs is easy. The American Standard name and history are another plus as they have a long reputation for high-quality products. The warranty on the Liberation models is unmatched by other manufacturers, and their prices are competitive.

35 American Standard Reviews

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February 27 2023 2:59PM

Bought American Standard tub and commode. Paid way too much. That was my fault. Was told full lifetime warranty. "Even if a light burns out we will be right there." Some jets don’t work. Stinks so bad when you turn on jets. Smells like septic. Drain doesn’t stay open. Commode weak flush.

Called again about 2 weeks ago. Nothing. Great warranty joke. Like I told the salesman only words till you prove it. Probably more problems coming. It was installed 3 months ago. Wish I would have shopped around more.

Lee M.

Fairview, WV

August 28 2022 4:08PM

My main concern before purchasing was having my window seals covered so as not to cause rot. Salesman assured me the installers take care if that. Not only is my window seal not covered my husband, has PD, can not use his tub because water gets into the window seal.

Our check was good...the finished product should have to be as good. I ask for a rep to come see the shoddy work..no one has called or come out.

Brenda W.

Culleoka, TN

August 17 2022 7:09PM

One of the worst companies! The sales rep comes to your home and gives a wonderful job telling you all the great things about the walk in tub. We bought the tub knowing it is something we need due to health issues my husband and I have.

The crew they sent out to install the tub had no idea what they were doing. A job that we were told would take 3 days took 7 days. The molding around the bottom of the tub was not measured correctly so they tried to cover up their mistakes with caulking.

I am into my second year tying to get a crew back out to correct their mistakes. When they left we were told they would be coming back after they are scheduled. When I called I was told the guys quit. So I have waited and now I am calling every day and complaining.

Also our bidet stopped working. Someone was sent to fix it however it has stopped working for a second time and no one has been sent to repair the toilet. So I am calling every day to try and get someone to fix the molding on the tub and repair the bidet for the second time.

Sandra D.

Austin, TX

May 31 2022 4:01PM

After much procrastination and concern for the cost involved, I purchased the American Standard Independence Package with in-line heater and outward swing door in March, 2022 for my son who is mentally and physically challenged.

The sales representative (Don **) was totally amazing. He explained every aspect of the installation process and conducted many measurements as well as conferring with the installation team regarding any questions I had. He made every effort to ensure a smooth installation process.

The installation team was just as professional and proficient. Upon arrival, I was asked to inspect the tub for approval before the process began. They removed our old tub, did the necessary minor plumbing and electrical work, installed the sub panel, the tub and acrylic surround, shower glide bar, and 2 safety bars all within a five hour timeframe.

They cleaned up afterwards, hauled the old tub, etc. away. Prior to their leaving I was asked to inspect their work, they filled the tub with water and reviewed the operation process with me.

My son loves his new tub and so do I. I am his caregiver and I love the tub as well. I do not regret for this purchase for one minute. It has been worth every cent. I highly recommend American Standard to anyone who is considering a walk-in tub. Most respectfully submitted, Lenda **.

Lenda C.

Hixson, TN

February 04 2022 4:24PM

My tub is ok. Somehow there was some confusion on my order and I didn’t get the tub that I wanted but I accepted it. It came about four months late.

But my real complaint is about the customer service rep that I talk to in early December. She was rude and no help at all.

Norman W.

Southaven, MS

January 24 2022 8:45PM

The tub was more expensive than I thought to have American Standard do the installation. When they install it although you get a lifetime warranty which is well worth it. The tub is made from acrylic as opposed to being fiberglass and gelcoat which will yellow and crack.

I had other companies that came out and they were more expensive for a lesser product. My wife loves her tub and says how she feels so much better after she uses it. She is like a new person and has so much more energy and pep. The tub was about $19,000. installed.

Alex W.

Tucson, AZ

December 31 2021 9:23PM

The door opens inward which makes it difficult to get in tub. I was not told that the door could have been made to open outward which would have been awesome. When the team open my doorway they left a mess and I have to hire somebody to come and fit the incomplete flooring they remove.

I have to cover this with a rug to prevent someone from falling and hurting themself. I was never told upfront that would to find someone to fix my floor back. Otherwise, this project would have been a no go.

I call customer service and the person I talked to was very rude. He told things I should have done prior to having the tub in which was not explain to me by representative who sold me the tub. His name was CJ.

To rate customer service, I give them a poor. He would not put my full complaint into the system. He wants to put what he wants to write. Still waiting on some resolution but I will not hold my breath. When I show my tub to peoples, I show them the negative problems that I have endure.

I have not and will not recommend this company to nobody because bad taste they left in my mouth. These tubs cost a fortunate to received substandard work. Please do your homework before buying this tub.

Betty M.

Hephzibah, GA

December 04 2021 5:15PM

I bought a walk in bath from American Standard last month and the process was seamless and we absolutely love it. Our salesman was very professional and not pushy at all. My wife and I were pleased throughout the whole process from start to finish.

We have friends that have one already but we had 2 other companies come show their tubs anyways and it was very easy to decide that American Standard had the best product for the best price (it's not even close when side by side).

The TRUE lifetime warranty with all the jets and lights are great. I really like how it drains so quickly with the pump they put in them. The installers put drop cloths down and were quick and professional. Kudos to American Standard!!

Dane M.

Delray Beach, FL

July 23 2021 8:27PM

Our tub was installed in August, 2020 and when it is working, it is FANTASTIC and we love it. However, in the 11 months that we have had it, we have had 3 needs for service and each of them leaves us without a tub for a long time.

The first one the drain stopped working and it took the service person 2 weeks to come and fix. The second there was a leak of incoming water from their plumbing work and it caused damage to the ceiling below the tub. That too was fixed but took a long time with no tub.

Now the third, the tub electronics has stopped working - totally down. I called and they sent replacement parts that arrived in just a few days. The service man was supposed to call me and schedule the repair. That was 11 days ago and no contact.

I called Texas home office and expressed my dissatisfaction and they said they too had not heard from the service man and they said they would contact the service man and they gave me the name of a manager to speak with. So I called the manager.

It has been 4 days now and he has not replied to my call. Terrible service model. Today I spoke with another person in Texas who said they would personally reach out to the service man to get him to call me and set up a time for repair. I wonder whether that will do any good.

I am planning to contact the Better Business Bureau to let them know what a terrible service American Standard offers. We paid over $16,000 for our tub. You would think that we could get better service.

Steve B.

Charlottesville, NC

July 19 2021 5:29PM

We are pleased with the tub. We have had the tub one year. Unfortunately where American Standard fails is in customer service. We paid a lot of money for the bathtub. Part of the reason we went with American Standard was because of the lifetime warranty.

The water jets quit working three weeks ago. We have been unable to even get an appointment to have the jets fixed. I have called three times, each time waiting on hold for an extremely long time.

Once I speak with a representative, they inform me that a repair person will be contacting me to set up an appointment. The repair person has yet to call. Three phone calls and three weeks and we are still at stage one of this repair process.

What good is a lifetime warranty if they will not actually fix the bathtub when it is broken? Very disappointed. Will not do business with American Standard again.

Kevin L.

Richmond, KY

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