One of the most recognizable home appliance brands, American Standard also builds walk-in tubs in a variety of models that can be customized to fit the space in your bathroom. The company has the Arthritis Foundation’s Ease of Use certification, and many tubs come equipped with built-in aromatherapy. Free in-home evaluations are available.
American Standard has a large variety of walk-in tubs that include features like LED lighting, built-in grab bars, massage jets, and more. Browse retail prices online, including the benefits of its patented RevitaJet massage package.
American Standard, has been a recognized and respected name in bathroom and kitchen fixtures for over 140 years. Their tradition of quality and innovation has put them in three out of five homes in the U.S. as well as in thousands of businesses, hotels, airports, and stadiums.
Today, American Standard offers a wide variety of luxurious walk-in tubs with many choices of door and installation configurations. Several models include hydrotherapy options, massaging water jets, or air bubbles. Chromatherapy, a type of light therapy, is also offered in many American Standard walk-in tubs.
Pros
American Standard is a well-known, trusted brand
Several types of walk-in tub models
Low, three-inch threshold
Transparent pricing online
Free installation estimates and a lifetime warranty on their door seals
Cons
15% restocking fee with returns, plus freight costs for the original shipment and return shipment
American Standard Walk-In Tubs Cost
The most popular walk-in tub sold by American Standard is the Gelcoat Value Series, which retails for $6,079 to $8,215. Its gelcoat Premium Series tubs can reach as high as $12,366 if you choose a larger, combination walk-in tub.
Acrylic tubs are more durable, and American Standard offers a luxury acrylic model that retails between $8,622 and $10,865.
American Standard sells their walk-in tubs directly and at most major home improvement retailers such as Lowes and Home Depot. You can view their extensive list of walk-in tub models, features, colors, prices and more on their website.
If you purchase directly from American Standard, the cost includes installation, but if you buy from a third party vendor, the cost of installation is separate, and pricing will vary.
American Standard Walk-In Tub Products
American Standard offers over 100 different walk-in tubs in the colors biscuit, linen and white. Nearly all of their products have built-in grab bars as a standard feature, and 83% come with the exclusive Quick Drain system, draining the tub in two minutes or less. American Standard walk-in tubs are broken down by type: Walk-in air baths, deep soaking tubs, combo massage tubs and walk-in whirlpool tubs.
Walk-in air baths: Massage-like sensation created by thousands of tiny air bubbles. You can adjust the massage strength to your personal preference.
Deep soaking tubs: Designed for long soaking baths, with a wider, slightly-reclined seat.
Walk-in whirlpool tubs: Jetted streams of water create a massage effect. Water jet strength can be adjusted to personal preference.
Combo massage tubs: Combination of air and whirlpool spa features.
Gelcoat Value Series Combo Massage Tub. Source: American Standard
American Standard Walk-In Tubs include (depending on model):
Ease-of-Use Features
Exclusive Quick Drain® water removal system
Hand-held shower wand
One-touch control jet system
Outward opening door models available with wider doors designed for easier transfer from a wheelchair
Self-cleaning sanitary ozone system
Slip-resistant textured floor surface
Premium solid brass fixtures and faucets
Simple touch controls to activate hydrotherapy, Quick Drain®, and more
An ultra-low threshold and wide door for easy entry and exit
Durable grab bars inside the tub and an ADA-compliant chair height and built-in seat
RevitaJet™ Whole Body Hydrotherapy System with 44 air and water jets
Targeted back, leg, wrist and foot massaging jets
Built-in aromatherapy
Seven-color chromatherapy
Automatic Water Purging System to ensure water lines stay clean
Additional Features
Lifetime warranty on tub, door, installation, including labor
Patented leak-free door system
You can filter your search by feature on American Standard’s website when shopping online for walk-in tubs.
American Standard Walk-in Tub Warranty
The warranty for American Standard premium acrylic walk-in tubs comes with a 15-year warranty on the bathtub, 10-year warranty on the tub components and a lifetime warranty on the door seal.
American Standard walk-in tubs with high gloss acrylic gelcoat construction come with a 10-year warranty on the bathtub, a five-year warranty on the tub components, and a lifetime warranty on the door seal.
The warranty for the Liberation model of walk-in tubs includes fixtures, parts, labor and installation for life.
American Standard Walk-in Tub Complaints
With an A+ rating from the Better Business Bureau and thousands of sales, American Standard has only had 36 online complaints lodged against them in the past three years, and they have responded to each one of them. Comments from customers frequently include phrases like, “very impressed,” “most satisfied” and “outstanding quality.” Those who bought directly from American Standard and had the full installation package raved about the service, using phrases such as “they went above and beyond,” “they did an outstanding job” and “nothing but praise for them.”
American Standard Walk-in Tubs Product-related FAQ
Does American Standard have any special offers?
American Standard offers special pricing from time to time. A recent promotion offered $1,500 in savings for every customer who purchased and installed a new Liberation walk-in tub with installation.
What should I expect during the free in-home evaluation?
An American Standard Professional Bathroom Safety Specialist will take the time to explain all the features and benefits of their walk-in tubs. The specialist will then perform a complete safety assessment, take measurements, and explain the installation process. Finally, they will talk to you about financing and give you a firm estimate based on the options you’ve chosen and the scope of the work.
What is American Standard’s installation process?
Licensed and certified installers will professionally remove your old tub and install your new walk-in tub. When the installation is complete, the installers will test the tub to be sure everything is working correctly. They will also show you how to use each feature of your new walk-in tub.
What makes American Standard’s Quick Drain system so unique?
Most walk-in tubs take between six and 15 minutes to drain, causing the bather to get chilled while they wait to exit the tub. The Quick Drain system drains water in two minutes or less, reducing the risk of getting chilled.
How many jets does the Liberation by American Standard have?
The American Standard Liberation Series walk-in tub features the RevitaJet systems with 44 air and water jets, more than you will find in other walk-in tubs. Their easy-to-use touchpad gives you total control over your bathing experience.
How much water does a standard walk-in tub hold?
On average, a walk-in tub holds between 50 and 55 gallons of water. While this is more than a standard tub, it is on par with a shower which uses about seven gallons per minute. If you’re considering a walk-in tub, you’ll want to make sure that your water heater is large enough to be up to the task.
Does Medicare cover walk-in tubs?
Walk-in bathtubs are not covered by Medicare because they are not considered to be durable medical equipment.
What are the advantages of walk-in tubs?
Walk-in tubs are an excellent choice for seniors who have mobility restrictions. Built-in features like handrails, seats and textured floors meet your safety needs. Jets, LED lighting and aromatherapy can turn a bath into a spa experience that washes away the aches and pains.
What are the disadvantages of walk-in tubs?
Unlike a regular tub, you need to fill a walk-in tub with water after entering it. You will not only have to wait for the water to get to the right level, but you could also have difficulty adjusting the temperature to your comfort. Walk-in tubs are more costly than regular bathtubs, and they often require professional installation.
Conclusion
Beyond the relevant safety factors, walk-in tubs from American Standard offer much that the competition does not. With so many models and options to choose from, finding just the right tub for your needs is easy. The American Standard name and history are another plus as they have a long reputation for high-quality products. The warranty on the Liberation models is unmatched by other manufacturers, and their prices are competitive.
I was told over the phone that I would receive a $100 Visa even if I decided to go with another installer. Well I did decide to have another installer do the job but so far, I have not received anything from American Standard. I did send several messages to the representative, Dave ** asking about this and he did say that I would get the card.
Richard H.
Grand Rapids, OH
February 03 2024 7:36PM
We originally bought the less expensive walk in tub in July 2020 (still cost 14,000.00+). Shortly after installation, the air came on by itself while bathing. It could not be shut off for over 30 seconds (approximately the amount of time it takes to purge after the tub is empty). This happened on several occasions and over the following 3 years, we had several repairmen (supposed employees of American Standard) to fix the tub. They never did. We wrote several letters, called customer service a lot and were treated very rudely (old people who don't know how the tub works, etc.) and they said that the repair people did not repair anything according to their work orders, so we finally gave up for awhile.
Also, one of the installers for AS, Roman, was here and saw the air on the tub come on by itself and said he had never seen that happen with a tub before. He then went outside and made a phone call, came back in and said that was how the tub was supposed to work. Totally incorrect. We also filed a complaint with the BBB and AS responded with untruths about money they supposedly gave us (but never did) and having no record of a problem with the tub, etc., so we kept objecting to their responses. We have voluminous amounts of records and paperwork to back up our claims of terrible customer service.
Finally in November of 2023, we received a call from a field supervisor who came out to look at the tub. He called a few weeks later and on 12/18/23, they installed a new tub to correct the problem. After a few baths, guess what - the air came on by itself and has continued to do so sporadically since the new tub was installed. To our knowledge, no one ever checked the way the tub was wired to see if there was a problem. They never checked the control board either. We have notified them of the problem, but of course, have received no response at all.
They wanted to us to give a good review and close the case with the BBB so they look good and we did that after the new tub was installed. It appears that the tub wants to "purge" while the tub is still full and you are still bathing since you cannot turn off the air until the purge time period has passed. So, we agree with all the comments about bad customer service and will probably take another 3 years to get someone to figure out what the problem really is.
Karolyn B.
SUN CITY WEST, AZ
October 28 2023 2:37PM
This will be ongoing. We have had the tub 10 days. It didn’t work the first time correctly. These one time it stopped working while using. Customer service IS TERRIBLE. We finally were given a repair date TWO WEEKS after install. THIS for a 20K tub. The whole company sucks. I would like my original bathroom back. I’ll update later.
Jill V.
Fall River, WI
September 26 2023 5:44PM
They were right here when they were trying to sell us the tub which I do like. The installer was great and cleaned up when he was finished. But their customer service after the sale leaves a lot to be desired. What good is having a lifetime warranty if you can't get someone out to fix it. I hope people read these reviews before they buy anything from American Standard. I wish I had!!
Kathy P.
Merrill, WI
July 05 2023 1:01PM
We purchased our American Standard Liberation Walk-in tub directly from American Standard. We also purchased the life time warranty and installation by them. The installer and his crew were excellent and exceeded our hopes. When they had completed the install the tub looked beautiful.
The tub itself came with a crack in the handle which the installer said we should wait to report after we had used the tub to be sure it was working as it should.
About two months after install we informed American Standard of a few issues with the tub including the cracked handle, water jets and air jets that do not work as well as the inline heater. It has been 3 weeks today since I have received my handle in the mail and my tub has still not been serviced.
I am sick to death with call customer service and will not nag my poor husband again. Think twice before you pay the price they ask for the life time warranty including parts and labor, you may live long enough to use it
Betty B.
Perrysville, OH
June 26 2023 12:40PM
I have been waiting four months now to have two end caps replaced and door handle replaced. All I get are calls and no shows. $15000 piece of junk. If I would have known the problem involved with this tub iI would never have purchased this.
ROBERT H.
BALTIC, CT
March 30 2023 7:30PM
American Sub-Standard installed two showers. I relied upon the brand name assuming a quality product and paid a premium price to get it done properly in a reasonable amount of time. The first attempt took four days.
Had to watch all the time and still there was poor workmanship and installation that took another, additional two days to make the showers fully functional. There are still issues with the work, however, which they have yet to address. Wish I had used someone else.
Richard L.
Kirkland, WA
February 27 2023 2:59PM
Bought American Standard tub and commode. Paid way too much. That was my fault. Was told full lifetime warranty. "Even if a light burns out we will be right there." Some jets don’t work. Stinks so bad when you turn on jets. Smells like septic. Drain doesn’t stay open. Commode weak flush.
Called again about 2 weeks ago. Nothing. Great warranty joke. Like I told the salesman only words till you prove it. Probably more problems coming. It was installed 3 months ago. Wish I would have shopped around more.
Lee M.
Fairview, WV
August 28 2022 4:08PM
My main concern before purchasing was having my window seals covered so as not to cause rot. Salesman assured me the installers take care if that. Not only is my window seal not covered my husband, has PD, can not use his tub because water gets into the window seal.
Our check was good...the finished product should have to be as good. I ask for a rep to come see the shoddy work..no one has called or come out.
Brenda W.
Culleoka, TN
August 17 2022 7:09PM
One of the worst companies! The sales rep comes to your home and gives a wonderful job telling you all the great things about the walk in tub. We bought the tub knowing it is something we need due to health issues my husband and I have.
The crew they sent out to install the tub had no idea what they were doing. A job that we were told would take 3 days took 7 days. The molding around the bottom of the tub was not measured correctly so they tried to cover up their mistakes with caulking.
I am into my second year tying to get a crew back out to correct their mistakes. When they left we were told they would be coming back after they are scheduled. When I called I was told the guys quit. So I have waited and now I am calling every day and complaining.
Also our bidet stopped working. Someone was sent to fix it however it has stopped working for a second time and no one has been sent to repair the toilet. So I am calling every day to try and get someone to fix the molding on the tub and repair the bidet for the second time.
