American Standard Walk-In Tubs

American Standard Walk-in Tubs Review

The accessibility of walk-in bathtubs helps make bathing safer and easier for people of all ages. Seniors in particular greatly benefit by never having to climb into or out of a wet and slippery tub, risking a fall. There are several models of American Standard walk-in tubs with optional spa-like features that take them beyond an easy-to-open door and compliance with Americans with Disabilities Act (ADA).

American Standard, the brand we named as offering the Great Luxury Massage Tub, has been a recognized and respected name in bathroom and kitchen fixtures for over 140 years. Their tradition of quality and innovation has put them in three out of five homes in the U.S. as well as in thousands of businesses, hotels, airports, and stadiums.

Today, American Standard offers a wide variety of walk-in tubs with many choices of door and installation configurations. Several of their tubs are available with hydrotherapy options that can add a whirlpool or air bath feature, creating a functional and safe tub that gives a spa-like experience using massaging water jets or air bubbles. Chromatherapy, a type of light therapy, is also offered in many of American Standard walk-in tubs.

Pros
  • American Standard is a well known, trusted brand
  • Several types of walk-in tub models
  • Free installation estimates and a lifetime warranty on their door seals
Cons
  • 15 percent restocking fee with returns, plus freight costs for the original shipment and return shipment

American Standard Walk-in Tubs Cost

American Standard sells their walk-in tubs directly and at most major home improvement retailers such as Lowes and Home Depot. You can view their extensive list of walk-in tub models, features, colors, prices and more on their website. Here’s a snapshot of their price ranges based on the type of walk-in tub. If you purchase directly from American Standard, the cost includes installation. If you buy one of their tubs from a third party vendor, the cost of installation is separate, and pricing varies from what we listed below.

Walk-in Tub Type Number of Models Price Range
Walk-in Air Baths 65 $5,729 – $10,416
Deep Soaking Tubs 60 $4,750 – $8,383
Combo Massage Tubs 67 $6,190 – $11,186
Walk-in Whirlpool Tubs 65 $5,326 – $9,988

American Standard Walk-in Tub Products

American Standard offers over 100 different walk-in tubs in the colors biscuit, linen and white. Nearly all of their products have built-in grab bars as a standard feature, and 83 percent come with the exclusive Quick Drain system, draining the tub in two minutes or less. American Standard walk-in tubs are broken down by type: Walk-in air baths, deep soaking tubs, combo massage tubs and walk-in whirlpool tubs.

  • Walk-in Air Baths: These walk-in tubs feature a massage-like sensation due to thousands of tiny air bubbles. You can adjust the massage strength to your personal preference.

  • Deep Soaking Tubs: Deep soaking tubs are, as the name suggests, designed for long soaking baths. The seat is wide and slightly reclined.

  • Walk-in Whirlpool Tubs: Whirlpool walk-in tubs use jetted streams of water to create a massage effect. Water jet strength can be adjusted to personal preference.

  • Combo Massage Tubs: The combo massage walk-in tubs combined the air spa features and the whirlpool features in one tub.

American Standard Walk-In Tubs include (depending on model):

American Standard Combo tub

Gelcoat Value Series Combo Massage Tub. Source: American Standard

Ease-of-Use Features

  • Exclusive Quick Drain® water removal system
  • Hand-held shower wand
  • One-touch control jet system
  • Outward opening door models available with wider doors designed for easier transfer from a wheelchair
  • Self-cleaning sanitary ozone system
  • Slip-resistant textured floor surface
  • Premium solid brass fixtures and faucets
  • Simple touch controls to activate hydrotherapy, Quick Drain®, and more
  • An ultra-low threshold and wide door for easy entry and exit
  • Durable grab bars inside the tub and an ADA-compliant chair-height and built-in seat
  • Ease of Use commendation from the Arthritis Foundation

Luxury Features

  • RevitaJet™ Whole Body Hydrotherapy System with 44 air and water jets
  • Targeted back, leg, wrist and foot massaging jets
  • Built-in aromatherapy
  • Seven-color chromatherapy
  • Automatic Water Purging System to ensure water lines stay clean

Additional Features

  • Lifetime warranty on tub, door, installation, including labor
  • Patented leak-free door system

You can filter your search by feature on American Standard’s website when shopping online for walk-in tubs.

american standard technology

Screenshot: American Standard Technology

American Standard Walk-in Tub Warranty

The warranty for American Standard premium acrylic walk-in tubs comes with a 15-year warranty on the bathtub, 10-year warranty on the tub components and a lifetime warranty on the door seal.

American Standard walk-in tubs with high gloss acrylic gelcoat construction come with a 10-year warranty on the bathtub, five-year warranty on the tub components and a lifetime warranty on the door seal.

The warranty for the Liberation model of walk-in tubs includes fixtures, parts, labor and installation for life.

American Standard Walk-in Tub Complaints

With an A+ rating from the Better Business Bureau and thousands of sales, American Standard has only had 36 online complaints lodged against them in the past three years, and they have responded to each one of them. Comments from customers frequently include phrases like, “very impressed,” “most satisfied” and “outstanding quality.” Those who bought directly from American Standard and had the full installation package raved about the service, using phrases such as “they went above and beyond,” “they did an outstanding job” and “nothing but praise for them.”

American Standard chromotherapy

American Standard chromatherapy. Source: American Standard

American Standard Walk-in Tubs Product-related Q&A

  • What is American Standard’s most popular walk-in tub?
    The most popular walk-in tub sold by American Standard is the Gelcoat Value Series 30×52-inch Outward Opening Door Soaking Walk-In Bathtub – Right Door and Drain. With an MSRP of $5,548, the tub comes in two finishes: white or linen. It features a deep soaking tub basin with a built-in chair for a safe and relaxing bath as well as an outward opening door, a built-in safety bar and a textured floor to keep bathing safe. This model includes a premium fast-fill tub faucet, handheld showering wand, polished chrome trim, and fits in standard sized bathrooms and smaller spaces. If you have a larger space, a tub extender kit is included to allow the tub to fill a 60-inch space.

  • Does American Standard have any special offers?
    American Standard offers special pricing from time to time. A recent promotion offered $1,500 in savings for every customer who purchased and installed a new Liberation walk-in tub with installation.

  • What should I expect during the free in-home evaluation?
    An American Standard Professional Bathroom Safety Specialist will take the time to explain all the features and benefits of their walk-in tubs. The specialist will then perform a complete safety assessment, take measurements, and explain the installation process. Finally, they will talk to you about financing and give you a firm estimate based on the options you’ve chosen and the scope of the work.

  • What is American Standard’s installation process?
    Licensed and certified installers will professionally remove your old tub and install your new walk-in tub. When the installation is complete, the installers will test the tub to be sure everything is working correctly. They will also show you how to use each feature of your new walk-in tub.

  • What makes American Standard’s Quick Drain system so unique?
    Most walk-in tubs take between six and 15 minutes to drain, causing the bather to get chilled while they wait to exit the tub. The Quick Drain system drains water in two minutes or less, reducing the risk of getting chilled.

  • How many jets does the Liberation by American Standard have?
    The American Standard Liberation Series walk-in tub features the RevitaJet systems with 44 air and water jets, more than you will find in other walk-in tubs. Their easy-to-use touchpad gives you total control over your bathing experience.

  • How much water does a standard walk-in tub hold?
    On average, a walk-in tub holds between 50 and 55 gallons of water. While this is more than a standard tub, it is on par with a shower which uses about seven gallons per minute. If you’re considering a walk-in tub, you’ll want to make sure that your water heater is large enough to be up to the task.

  • Does Medicare cover walk-in tubs?
    As of May 2018, no. Walk-in bathtubs are not covered by Medicare because they are not considered to be durable medical equipment.

  • What are the advantages of walk-in tubs?
    Walk-in tubs are an excellent choice for seniors who have mobility restrictions. Built-in features like handrails, seats and textured floors meet your safety needs. Jets, LED lighting and aromatherapy can turn a bath into a spa experience that washes away the aches and pains.

  • What are the disadvantages of walk-in tubs?
    Unlike a regular tub, you need to fill a walk-in tub with water after entering it. You will not only have to wait for the water to get to the right level, but you could also have difficulty adjusting the temperature to your comfort. Walk-in tubs are more costly than regular bathtubs, and they often require professional installation.

Conclusion

Beyond the relevant safety factors, walk-in tubs from American Standard offer much that the competition does not. With so many models and options to choose from, finding just the right tub for your needs is easy. The American Standard name and history are another plus as they have a long reputation for high-quality products. The warranty on the Liberation models is unmatched by other manufacturers, and their prices are competitive.

American Standard Reviews

Recent Reviews

Featured Review
September 19 2018 6:21PM

My husband and I have been looking at walk in tub for a while. There is so much out there on the internet but speaking to a "non pushy salesperson" was difficult to come by. We found the companies that came for an in-home visit wanted us to make a decision right away and they kept offering discounts to decide right then. We never purchase anything that way so we searched a around on the internet and found a company Theratub their website is **. We reached out to their representative and they were polite and provided a quotation right away with no games. The price was under $10,000 for all the bells and whistles on the tub. This has been one of the best purchases and I would recommend a walk in tub for anyone that is planning on aging in their home.

Suzie M.
July 23 2021 8:27PM

Our tub was installed in August, 2020 and when it is working, it is FANTASTIC and we love it. However, in the 11 months that we have had it, we have had 3 needs for service and each of them leaves us without a tub for a long time.

The first one the drain stopped working and it took the service person 2 weeks to come and fix. The second there was a leak of incoming water from their plumbing work and it caused damage to the ceiling below the tub. That too was fixed but took a long time with no tub.

Now the third, the tub electronics has stopped working - totally down. I called and they sent replacement parts that arrived in just a few days. The service man was supposed to call me and schedule the repair. That was 11 days ago and no contact.

I called Texas home office and expressed my dissatisfaction and they said they too had not heard from the service man and they said they would contact the service man and they gave me the name of a manager to speak with. So I called the manager.

It has been 4 days now and he has not replied to my call. Terrible service model. Today I spoke with another person in Texas who said they would personally reach out to the service man to get him to call me and set up a time for repair. I wonder whether that will do any good.

I am planning to contact the Better Business Bureau to let them know what a terrible service American Standard offers. We paid over $16,000 for our tub. You would think that we could get better service.

Steve B.
Charlottesville, NC
July 19 2021 5:29PM

We are pleased with the tub. We have had the tub one year. Unfortunately where American Standard fails is in customer service. We paid a lot of money for the bathtub. Part of the reason we went with American Standard was because of the lifetime warranty.

The water jets quit working three weeks ago. We have been unable to even get an appointment to have the jets fixed. I have called three times, each time waiting on hold for an extremely long time.

Once I speak with a representative, they inform me that a repair person will be contacting me to set up an appointment. The repair person has yet to call. Three phone calls and three weeks and we are still at stage one of this repair process.

What good is a lifetime warranty if they will not actually fix the bathtub when it is broken? Very disappointed. Will not do business with American Standard again.

Kevin L.
Richmond, KY
May 14 2021 8:56PM

I purchased the American Standard Liberation walk-in tub. It had every option available. The electrician and installers did an outstanding job. The installers worked for American Standard which I consider a plus. The installation took all day and everything went smoothly.

American Standard has a lifetime warranty. The tub drains in 1-2 minutes while other brands take 6-15 minutes. The door swings outward not inward like other brands. The tub included a heater, massage jets, air jets, a light that changes colors, and aroma therapy.

I received a new toilet and a high end bidet for free as part of the deal. I highly recommend American Standard.

John N.
Beverly Hills, FL
May 13 2021 2:41PM

Horrible company!!! Damaged the house installing, tried to install the wrong back splash hoping I would not notice, after I had paid $500 extra for the better back splash. District manager lied to me claiming to be the CEO, he was rude, and ignorant.

After installed the drain handle broke within days. Called them for three weeks, finally the installer called and said he would be here, then never showed up, nor answered calls.

Please save yourself a headache, I should add we bought their best model over $18,000 to install. As I said HORRIBLE company avoid at all cost!!!!

Donald P.
Ocean Pines, MD
March 15 2021 10:02PM

Well where should I start? First of all I chose American Standard because as a 70 year old we grew up with knowing that American Standard was a good product so when I saw the advertisement rather than go with the Safe Step company I felt American Standard would give me excellent results. Wrong wrong wrong.

Once the product was in and impl I noted the next day with the light shining across the surface that the paneling was all scratched up.

They took off the covering plastic and then cut the paneling outside on the ground and then brought it in the house so of course it cause scratching of the surface that's number.

Number two the tub made a noise in the drain pipe. I called them several times about it and they told me the reason that I have it is because my drain must be backed up. Well it wasn't backed up.

When they were here putting it in and there's no one else here but me they finally sent someone else out to see about it after I sent an email complaining about the three phone calls later however in the email they were not nice as to the response of my complaint.

Repair person came out who's always very courteous. I showed him the problem. He corrected the corking and what it was was the overfill drain the cap just had not been screwed on properly. Go figure. Not a backup in the pipe. 10 second issue.

Third issue was when they cut a hole in the insulation under my house to put the pipes In for the tub and left the shut off valves under the house which were not originally under the house.

They were on top of the floor in the bathroom and left a gaping hole in the installation and never resealed it or covered it with plastic or anything so of course I had a draft coming in my bathroom that made you feel like you were outside.

At my expense I had that repaired because it's winter and it was cold in my bathroom. I was told the customer service women the issue and she said that I did not have permission to reseal my own floor insulation when I called about being we paid for the repair.

I wish I had a read all of these reviews before I went with this company. I probably would not have even gotten the tub. 15000 I could have paid on Wanda.B a new car.

Wanda B.
Warfield, WV
November 24 2020 5:48PM

We bought the most expensive American Standard walk in tub you can buy. We are thinking now, that we should have explored more companies. It is 8 months old and two of the jets have never worked, and the pull out shower is broken.

We were told the part would be overnighted to us by Fedex, and that was a week ago and we still have not seen it. We called customer service a fourth time now, and they are trying to figure out where the part is. We were told the service man will not call until we got the part.

We should have received it 6 days ago. They don't seem very organized. The customer service person said she didn't have access to be able to track the package. Really? What good is customer service then? We are not really happy with this company at this point.

We have a very expensive tub that we can't use. Who knows when this will be resolved? They don't give the impression of being caring or quick to resolve the issue. If I were looking for a walk in tub I definitely would look at more options.

The salesman told us how wonderful this was and how the warranty was so great. I guess I should know by now that if I am told how truly wonderful something is, I should be more suspicious.

Look at all of your options before buying! And remember salesmen are try to sell you a product so they can make money.

Robert M.
Cheyenne, WY
September 28 2020 7:07PM

Very poor communication. Has not been installed yet. The 28th of Sept got postponed till Oct 2nd never got 1 call to let me know. I will review again after installation. Communication is essential. I guess they don't believe that.

Bob D.
Parsons, KS
September 04 2020 5:24AM

This tub stay tore up from one way or another. We have not used it a whole month yet and we have had it going on a year and a half. The first thing was it was leaking under it getting my carpet wet in living room. Took them 3 months to come fix it.

I had to threaten them that if they didn't come fix it they would be hearing from my lawyer. #2 the knob broke and it took them 2 months to come fix it. Then #3 the jets stopped working. Took 3 months for them to fix that. # lightning struck it. Jets would just stay on.

Well with covid going around we waited to call so that time was on us. #4 now the jets have stopped working again. The lights don't come on. The drain hasn't work since they fixed it last time. It is messed up more than it works. I am not happy 15000.

Larry F.
Thomaston, GA
June 25 2020 12:44PM

Their name does not reflect their standards for your safety SENIORS “Beware” this company does not take any precautions regarding Covid 19. We told them we were a compromised house hold kidney transplant patient, COPD patient, so please take extra care with us. We even canceled once due to the fear. They assured us they had our safety first.

The workers showed up with old work gloves, no masks and the office never even told them about our health. They do not care about you only there bottom line and profits. It’s evident in the Wood they use it is one grade above particle board. It is sad when a company that says they are there for seniors but really for $18,000 they know you are to old to complain. You are a disappointment to all who trust you. Judy **

Judy U.
Bartlesville, OK
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