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CarShield Review

4.5 Stars (72 Reviews)
Updated: January 25, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited By: Lauren Hamer
Lauren Hamer
Sr. Editor
Bringing more than a decade of editorial experience to Retirement Living, Lauren focuses on reporting senior-related issues, including retirement planning, finance, consumer protection, and health and wellness. Lauren has edited consumer content for Credible, Angi, Slickdeals, Jobs for the Future, and more.
Sr. Editor

CarShield works to shield customers from the high cost of unexpected repair bills that can occur. They offer many different plans that offer different levels of services and different cost levels. CarShield has won many awards as it continues to grow. Recently CarShield was named "America's Fastest Growing Private Company" by Inc 5000.

CarShield | Retirement Living

Editorial Breakdown

Coverage 4.3 Stars
Customer Service 4.8 Stars
Price 4.5 Stars
Ease of Purchase 4.5 Stars

Overall Rating 4.5 Stars

Bottom Line

CarShield offers six different types of car warranty plans: New Car, Comprehensive, Powertrain +, Powertrain, Specialty, Motorcycle/ATV. All plans are designed to provide the most complete coverage available.

72 CarShield Reviews

Write Review
1 Star

April 05 2021 2:46AM

They suck. They always find an excuse not to pay or not covering specific parts even though they are part of warranty. I consider it a scam and the reviews I've read back me up. My place of service told me they have yet to see CarShield live up to the contract.

I just had a $3200 bill to fix my Turbo's and they did not pay one cent, denied claim. Turbo's are specifically listed in my contract. Now I'm forced into arbitration with them in attempt to get them to honor contract.

David U.
Brooksville, MS
1 Star

March 24 2021 6:58PM

What a scam. I have been paying my premiums faithfully for nine months. I am a disabled veteran and a widow of a disabled veteran and have disabled child. My Jeep has been at the shop for over three and a half weeks. There has been no communication from the adjuster.

Safeguard transmission has been very diligent in their communication. My claim for transmission repair was denied based on mileage and year. However, they sold me the extended warranty and continued to take my money.

Now I am out a vehicle. A claim has been filed with my attorney and the Better Business Bureau. Is this how we treated the disabled and members of the military.

Wow - take your business elsewhere. Nobody has called me back regarding this issue. It has been over a week. DO NOT WASTE YOUR TIME OR MONEY.

J H.
Westport, MA
1 Star

February 11 2021 2:20PM

They are a joke. I been paying these people faithful 80$ a month. Sent them 4 Customers. My I had a problem with car and they said, "No we don’t cover that." They did my wife the same way with her truck.

They false advertisement and I feel bad for telling people how good they are but he getting paid so I understand he need money so he lie to the people to get a check.

So sad, go to Endurance warranty. When they give you your quote they tell you what they don’t offer. CarShield is horrible.

Clinton W.
Baltimore, MD
1 Star

February 05 2021 3:22AM

Viti Mercedes Benz shop did not show the amount where the payment made by Carshield paid them. I think Viti kept the money but the customer paid the whole costs of repair, parts and services and this will be likely to happen to other car repair shop.

Carshield will just keep getting money from policy holder but actually it is not paying any of the repair cost but shops will keep the money because you will not see the itemized amount where the money was paid.

This carshield is a scam. A lot of customers are not well versed about car parts and repair.

V A.
New Bedford, MA
1 Star

December 31 2020 10:03PM

Please don’t do it! CarShield will find a way to deny your claim, will not cover your engine or anything else even after having a diagnostic that clearly shows the problem, they still requested my engine to be broke down at my cost.

Their customer service representatives are trained well in helping you see why you should pay for something that should’ve been covered knowing they’re going to deny your claim after you’ve spend money that could’ve went towards the repairs you would have to pay for yourself in the end. Please Cancel My Contract Immediately!!

Rosalind B.
St. Louis, MO
5 Stars

December 21 2020 2:56PM

Ok so I do see some people with a negative and I get been there, maybe I can help. It depends on what plan you have, what will cover and trust me I know some plans don't cover much so ask before buying on.

If your car is over 150,000 miles they will not give nor sell you a plan. Now if some have I would definitely get my money back. l, and fight that one because they told me when I signed up what my plan would cover.

My old car was 149,000 when I bought the plan so no, it didn't cover much. I still paid out on wheel bearings, catalytic converter etc. But again I had the lowest plan.

However, the discount someone be mentioned is something you might want to take, they will pay for your part and send it to which mechanic you go to and the parts come with a 3 year warranty. So I know it sucks!!! But at least now with pandemic take whatever you can get.

The discount will take off whatever your may cost, and if your mechanic takes CarShield, then all you would pay is the labor, and let's face parts are not flippin' cheap.

I have used them but since my car was old I couldn't use them for anything that broke down on my car because of the plan and again the year of my 2008 Nissan hatchback.

They will honor what they say, I have a newer car now 2019 nissan sentra a little over 18,000 miles used, BUT with a newer car I have full coverage so if anything break down they will cover it.

And yes they will help you and they will do what they can to help you trust me, I know it's hard to hear but believe my me. My old car broke down and they paid for my towing, now depending how far your mechanic is there is, you will have to pay a bit.

Meaning of is is out of range from what they give in towing mileage, you have to make up the difference. They helped when I couldn't get anyone to tow my car because it was after 5 pm.

Also, they will provide a temporary car for you while your car is being fixed, this was when I thought my car under coverage, but again my car was a 2008 nissan hatchback. So limited I was, but again they will provide you a car for you to get around.

I work in healthcare, so trust me CarShield is not a scam...they will help you. Just keep in mind anything over 149,000 no plan because well sadly to say it/my car was just too old.

Eventually is digest a new car drove my old to death, car do make the death rattle but it was 183,000 over. So again, please don't blow them off if I can help great, but they are not a scam...Trust me.

J F.
Philadelphia, PA
1 Star

November 23 2020 6:04PM

All so called real 5 star reviews are fake, probably someone from North Korea paid a few cents a month to create the positive reviews. The real reviews are all 1 star and let me include mine.

My real experience is when my under warranty 2019 Corolla started having hard time starting (combination of battery + sensor issue). CarShield DID not help! They did and said everything that could to NOT cover my car and blamed it as a warranty issue.

I also had an older car, they would NEVER allow me to get carshield on a car that's 7 yrs old out of manufacturer warranty!!! Therefore I ended up going through Toyota.

STAY THE HELL! away from carshield. It's the biggest nonsense ever, found this out after 1 year of paying for their service. NEVER AGAIN!

Notreally F.
BLAINE, WA
1 Star

October 11 2020 10:38PM

They are the worst. Stuck without my car during this time of need. Wasted money on policy for nothing. They make it sound real good until it's a major problem & it cost a lot even giving them their proof they ask for. They still haven't done nothing on their part...

Monika S.
CORPUS CHRISTI, TX
1 Star

August 06 2020 2:29AM

I am frustrated with this Company. I took out a warranty because the advertisement was so precise and clear, I took advantage of it.. They gave me a good deal on the pricing but when I call for repairs they had to review and ask questions..

Also, when calling, you were on hold forever.. I had to wait on them to check on issues-(a week). Finally, they told me my claim was denied.,!! It was just so confusing that I just gave up hope...

I felt like I was being misused and as of now my car has not been repaired yet.. I guess I did not use good judgement in selecting a warranty for my auto..

D W.
Mobile, AL
1 Star

August 05 2020 9:41PM

Stay far away from these con artists. After a high-pressure pitch over the phone to my octarian in-laws they plunk down about a hundred bucks with a 30-day money back guarantee.

They weren't given a copy of a contract (that, CarShield said, would come after the payment cleared.) They weren't even given a list of exclusions. After discussing it, they decided to drop out two days after they signed up.

When they gave notice to CarShield they were told they can't get the money back because it covers the 30-waiting period. They can't make any claims during this 30-day period because it's a waiting period.

A reputable business would have issued a refund and canceled the contract. These evil con artists prey on the most vulnerable. For the life of me I can't fathom how they sleep at night.

Zachary S.
Manassas, WV
1 Star

August 05 2020 12:55AM

Took over a month to get car fixed. Called several times, sometimes 5 times a day to finally get a call back. Would not recommend. The customer service is really bad. One of the customer reps got rude to me and the shop. She was so busy talking that she would not listen.

Debbie P.
Monroe, OR
1 Star

June 22 2020 10:48PM

This company is a total scam. Their warranties are not worth the paper they are printed on. When you call CarShield and speak to a sales rep., they tell you whatever it takes for you to purchase a contract, then when you actually make a payment and they send you the warranty contact as described as "Gold Coverage" which is only a Power Train warranty that does not cover any electrical, no cables, nothing with the breaking system, no lights or harnesses, only internal non-electrical transmission parts, anything external they won't cover.

Guess what...... if your actual transmission fails and you need a new transmission CarShield does not cover that either. Because their bottom line is far more important than fixing your vehicle. Basically they only cover what is low cost to fix and what us unlikely to break on your vehicle.

They have no problem charging you over $100 a month for what they call Gold Coverage which is more like Copper Coverage because when something actually breaks on your vehicle and you take it to your mechanic or dealer, it is like pulling teeth for a mechanic or dealer to get in touch with a Car Shield rep. for an authorization, and there is a 1% chance that they will cover what is actually wrong with the car.

CarShield pay a lot of money for their television commercials and the celebrities they pay to endorse their service so they have to pass that expense onto the consumer while making sure that they get away with actually paying little or in most cases NOTHING towards the repair of any customer's vehicle. If you really think about it and if they were genuinely honest and straight forward with their warranties and they had to pay 50 % of the claims that were presented to them they would go out of business, so they are really worse than the auto insurance companies because even the auto insurance companies will pay on more of their customer's claims than CarShield.

The best extended warranty is through the car dealership because you get to review the contract first before you buy and see what is actually covered, also the dealer's extended warranty companies have different levels of coverage so you won't be throwing your money away like with Car Shield.

I had my car at the dealers for two totally different issues and car shield denied both of them, they also don't like when you call them to cancel your contract. Their customer reps., are trained to keep you on the phone and feed you more lies as to why you need to keep paying for their warranty.

They also try to charge you a $75 cancellation fee if you cancel and they have to pro-rate you. This company is ridiculously unscrupulous and only care about how money money they can scam out of customers. Even the service dealers don't like working with, because they never respond to requests for authorization and when they can get a hold of an adjuster they deny the claims.

This company also has an F on the Better Business Bureau so that tells you that most of their customers are dissatisfied with their service. I had to call all my family, friends, and coworkers and tell them not to use Car Shield because their warranties are basically worthless and they have no problem charging you premium fees for a zero warranty. Remember Car Shield does not care about you or fixing your vehicle, they just want your money for as long as they can scam you.

Kim M.
Sanford, FL
1 Star

June 11 2020 4:04PM

SCAM SCAM SCAM SCAM. Car Shield is 0. A Big Scam.. DO NOT BUY İT, I paid over 2 years to them, thinking I am at least for repairs, and finally when I made a claim, Car Shield TOTALLY Lied to me and they never said they would cover repairs, but only HELP ME FİND Discounted parts, and they wouldn't give me refund.

I Guarantee that this isn't what I was told when I called to get a quote, and they told me that they would cover repairs.. I am gonna do my Best to expose their Fraud, and take them to small claims court, and this is where it starts..

Ty C.
CITRUS HEIGHTS, CA
1 Star

May 08 2020 2:48PM

I called Carshield to get a quote. The people were very nice till I said I wanted to talk to my wife. The sales person did not like that. He told me my wife would want me to get it. I tried to explain we don't do things that way. The sales person kept pushing and he even tried to get me to sign up if he drop the price. Bottom line is this company does not like the answer no. I never signed up. They kept calling back and l had to threaten them with a lawyer to leave me alone. Be very careful and don't let these people push you into signing up.

John S.
Jamestown, TN
1 Star

March 10 2020 12:45AM

Dont buy this. They don't pay out and in trouble with the BBB and being sued by customers. They dont cover things like seals in power trains. They have to approve everything before work stops. They also don't return your money if you cancel with them if you dont use them. They call themselves insurance but they are nothing but bankers. Again buyer beware they have nothing to offer you. Read all disclaimers and all the lawsuits against them. Beware Beware Beware total rip off.

Bruce C.
Fort Smith, TX
1 Star

February 27 2020 3:17PM

I wish I would have found this site before I purchased this so-called "product". I'm not sure it qualifies as a "product". I won't go into details but, the bottom line is, my incident was not covered. Go figure. I had an oxygen sensor go out. I was told I didn't have omission coverage. I wasn't even TOLD that was available when I signed up. I was told...TODAY...my car was too old to even get that coverage. If I would have known that before I purchased, I would have passed. STAY AWAY FOLKS.

C S.
Georgetown, SELECT A STATE
1 Star

February 22 2020 6:18PM

If I could give it less than a one star I would. I had the gold plan on two vehicles. First time I tried to use it they told me it wasn't covered. Commercial says there'll be no Big Bill's don't believe it. I paid $170 for two service plans. I am retired veteran on a fixed income. My car needs over $500 worth of work and they won't cover anything. My pockets are only so deep so I had to choose whether I fix my car or pay for this insurance. So I had to cancel my policies. I hope this helps. As far as I'm concerned it's all junk. I'd never recommend this to anyone.

Mike J.
Granton, WI
1 Star

February 20 2020 3:55AM

Lord Have Mercy!!! Never EVER use this company Car Shield. Ignore those ads you see on TV. Those spokespeople are PAID actors, not real clients. When I saw the ad on T.V All the celebrity endorsements enticed me to try Carshield.

I purchase this insurance for two of my vehicles one was a 2007 Dodge Magnum and my other car was 2007 Cadillac Escalade. After having this insurance for 8 months I put in a claim for my 2007 Dodge Magnum. Which needed a repair from the transmission. Now before I got this insurance through car shield I asked e salesperson would the transmission or the motor be covered if something ever go wrong and she informed me that it would be.

So after making the claim for the transmission in my 2007 Magnum to be repaired they told me that it would not be covered under the insurance because they said it was a electrical leak that was causing my transmission to slip so therefore it's not covered because if there wasn't a electrical leak in the transmission then they will be able to repair it but since it is a leak that's making the transmission slip day I'm not covering the transmission.

All of these things that they are telling me that is not covered was not said in the conversation with the representative that I had when I was sold the silver package insurance for CarShield. They started giving me and the automobile place that I had my car serviced at the runaround. My car was at this repair shop for almost a week and a half within that week and a half.

They told me that a inspector will come out to the repair shop within 72 hours to inspect the vehicle. It took 4 days before the inspector came out to inspect my car. That's when everything went downhill. that's when they told me that the repairs that I need it for my vehicle was not covered in the insurance that I took out with car shield. That's when I started getting the runaround every single day it was always something different. So after that I got back on the phone with car shield myself and talk to carshield who sold me the insurance and they said that I had to contact American car shield who is the one who makes all the decisions with the repairs for my vehicle.

They wanted to tell me that my car was my car will not have coverage and I cannot claim any claims on my 2007 Dodge Magnum because they're saying that my car was a total loss and saying that my title was branded say that my vehicle was right before and that I had a rebuilt title saying that they got the information from Carfax.

So at that point I was just fed up with everything with carshield I went to get my vehicle from the repair shop that I had it at for a week and a half. Then I called the car lot that sold me my car and told them what carshield had told me and he pulled up my title from Carfax and told me that my car was never a total loss nor have the title been branded. So I am making this complaint and giving them no stars I had to do one star so I can write the review.

I wanted to see from all the people that car shield did wrong with taking their money not being able to repair their cars telling them this and tell them that this be covered and that would be covered but at the end of the day it's not we all should start a petition. Start a petition and Sue the crap out of this company. It's not right for them to scam people and take their money knowing that the dreams that they sell us can never be honored because it doesn't exist.

They will say it exist but at the end of the day they will find something wrong with your car to say oh this is not covered because this is happening. I wish I would have did a background check on carshield before even putting any money into this company knowing that at the end of the day they will not be able to repair my card if something was to go wrong.

I am so upset after asking them to give my money back because I feel like they should give me every penny that I put into this insurance knowing that they will not be able to cover any claims that I have with my car at the end of the day they should give me my money back. Of course they told me they don't do refunds I have to cancel the policy within 30 days to get a refund that's full of crap.

They we'll get what they get at the end of the day and I hope that someone reaches out to me and we all can come together that car shield have did wrong and Sue this company and get them off of the market for insurance because it is a scam and what they're telling us it doesn't exist in real life.

Almost $2,000 that I put into this company is down the drain and if I would had put money that $200 to the side for all of the months that I've had this insurance I would have been able to pay for my transmission myself but I can't because basically they just took my money and ran with it. This is a lesson learned. I will never in life recommend anybody to carshield.

Everyone let's come together and put these people in their place and show them that they cannot use us and get our money back plus pain and suffering because at the end of the day I had to sell my car and we'll get another car because I did not have the money to repair the transmission.

And also pay for labor all up front that was over $5,500 that I would have had to pay to get my transmission and motor mounts for my car so I had to sell it. I am very upset as you can tell so carshield you are a scam and you need to be off television and making these as for these so-called carshield insurance!!!! Everyone must come together and put this company out of business once and for all for good!!!

Kenneth & Deana R.
BUFORD, GA
1 Star

February 18 2020 5:12AM

Wow.... Never EVER use this company. Ignore those ads you see on TV. Those spokespeople are PAID actors, not real clients. My engine went out and the mechanic said a rod bearing broke which took out a bunch of other parts with it. Said the engine would have to be rebuilt but it was actually quicker and less expensive to put in a certified rebuilt engine with a 100,000 mile warranty.

Cost... $3500. Car Shield only wanted to pay $250 for the bearing plus the shop charge. The mechanic told them it was more than just the bearing but they maintained that only the one part would be covered because everything else would have been okay if that ONE bearing hadn't broke. They were only responsible for that ONE part. I actually just junked the car and got a used car.

Larry U.
Some City, CA
1 Star

January 24 2020 10:43PM

Folks, wise up. This "outfit" and any other like it are scam artists. There are only 2 rules 'of the road' aka car ownership: You have the factory original warranty or if the vehicle is OUT of warranty then you are ON YOUR OWN. ANY insurance company looks for a way not to pay. Allstate is scum as well for homeowners. But this car stuff? Keep money in your bank account JIC ( just in case ). It's the law of the jungle, folks.

Ed L.
Chicago, IL
1 Star

January 05 2020 1:09PM

I knew I needed to research this company more. After the low ratings, even with a $79 offer, I'm glad I didn't choose to go with them. The lady started a quote at $129, $89 and then $79. They will try to fast talk you and want your card or bank info. Anything to rack up a bill with them.

Me M.
Westland, MI
1 Star

January 04 2020 9:01PM

This company is a total rip-off! I have been refused two claims out of two. The adjusters are rude and condescending! The contract is ambiguous at best and is written in such a way where they will wiggle out of paying your claim. PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THIS COMPANY AS THEY WILL NOT HONOR YOUR CLAIM!

Tony R.
Old Bridge, NJ
1 Star

December 27 2019 8:55PM

This company is a scam. We paid for it for several months. When we went to use it they refused payment of any kind. They repair shop said it should have been covered but said it happens often with Car Shield. They claim to cover something but find an excuse for not covering it. The dealership said they had several other extended warranties they would recommend but not Car Shield.

D. F.
El Campo, TX
1 Star

December 24 2019 8:53PM

CarShield is the seller of the insurance and United Car Care is the plan administrator. Neither deserve a 1 star--very bad rating. We want the consumer to BEWARE. Neither should be in business ripping off the consumer. Engine replacement DENIED, 8 months later turbo charger DENIED saying it was caused by the first problem. $12,000 out of pocket. No means of appealing. No towing, motel, car rental either! Reported to Better Business Bureau. Article we just read says to contact state's insurance commissioner or local consumer protection agency.

Car Shield is in Missouri dba United Car Care in Colorado and we live in Oregon. Insurance commissioner in Missouri can't do anything. I doubt Colorado commissioner will do anything. We at least want the last claim of $2500 refunded. Don't purchase if you want to be covered.

Timothy E.
Grants Pass, OR
1 Star

December 20 2019 9:14PM

Omg always check into Carshield, it is owned by American Auto Shield LLC which has an f rating with the BBB.

I was in a repair shop when they were talking with an agent from car shield, which took a hold time of 30 mins waiting, then only to be told that car shield would only pay 138.00 for a part that cost over 200.00 of which you would have to pay the difference plus the deductible. I immediately called and cancelled our coverage with them.

When I told a car shield rep and told them I wanted to cancel and let them know about the bbb rating I was accused of being negative and that they didn't have an f rating but an a rating with the bbb.

Do not use this company. They will use remanufactured parts and if you need an engine it would be replaced with a used engine.....Now would you want that. Did not think so. They are nothing but a rip off so do not be dumb like I was check out the rating with the bbb using american auto shield llc for the rating who own car shield and they will tell you it is an f.

Sue H.
Bloomington, IN
1 Star

October 30 2019 9:33PM

Car robbery is what it should be called. They really don’t deserve a star but I have to entertain this buffoonery. Make sure to read the terms and conditions of your contract so you fully understand it! Believe me it’s not written in plain English what they won’t cover for you. I’m not going to go over the whole story about ”Steve Proetz” Company but it’s not right what his company is doing to hard working people such as myself.

I asked for a refund for services not being render to me and the guy laugh and continue to laugh on the phone with also said you’re not getting a refund we don’t give refunds. So if anyone is thinking of getting this company to back you up just Incase something happens to your vehicle Please Please Please think again because you will be rob by them. As I’m doing my review it won’t even let me put the state I’m in but it’s Virginia Beach Virginia.

Katherline B.
Virginia Beach, WV
1 Star

October 24 2019 5:23PM

I bought CarShield for my Ford Fusion '12. Only had 67,000 miles 37,000 before I bought it in 2013. I average 4,000 miles a year. Under coverage I was driving down N. Main St in High Point, and my car begin to sputter, then wouldn't restart. After a while it started but would lurch to 35 mph, down to 10, and would cut off. Then it just shuttered, I saw a Ford Dealership ahead, I was lucky to pull in...or roll into Service Bay.

I went to the Service Mg and told him of my plight, although others waited, he himself got to a mechanic to put it on a test machine, then he told me a rodent had climbed into my air intake and eaten my air filter making intake impossible. He vacuumed out my intake and in 1 hr charged me $160. I didn't know my number at Car Shield to call.

When I got home, I called. Not covered they said, you didn't call us first.....after much to do, I canceled my policy, but they drafted my credit card for next month anyway. They suck, are shabby only have one way, theirs. You better understand how coverage works or you too will be stuck. They are not consumer proactive or consumer oriented, they are only in it for your $, not about coverage. Daniel

Daniel T.
High Point, NC
1 Star

October 17 2019 2:28AM

I purchased Car Shield for two vehicles. One car is running, just need minor repairs. The other vehicle needed to repair to get back on the road ( As the TV Ad stated).

When I contacted them for wrecker service, they only cover $75.00 of the towing bill, and their tower was well over $200.00 After getting the one vehicle to the mechanic shop, and call for approval for repair, I was told that the repairs were not covered, because the parts did not get coated with the oil in the engine. So long story short. DON'T WASTE YOUR MONEY. IT IS TOO GOOD TO BE TRUE

Esther B.
Atlanta, GA
1 Star

October 16 2019 11:11PM

I was looking into Car Shield for my 2004 Oldsmobile. After reading all these reviews, I'm running the other way!! I've unfortunately dealt with ripoff companies like Car Shield before. It's enough to give one a heart attack. Thanks for spreading the word about this dishonorable company.

Lynda D.
Brockton, MA
1 Star

October 15 2019 4:02PM

I called to cancel my policy within the 30 days to receive a refund. The following month I got the money taken out. I called and was told I never called to cancel. They didn't issue a refund for either the first or second month. The third month comes around and they take the monthly fee out again.

I call and once again I was told that I had not called to cancel the month to month policy. They would not issue a refund. I'm a disabled veteran in a tight month to month budget. I can't believe this company takes advantage of people like this. Stay away.

Gustavo S.
EL PASO, TX
1 Star

October 11 2019 2:32AM

CarShield customer service representatives are deceptive when telling clients what they offer and when you want to cancel the reps are rude and make assumptions about who you are as a person ( the reps will put you down by saying stuff like your car is broken down and your repairs will cost your at least half of your rent and so on). I own my home and my car isn’t broken down. STAY away from CAR SHIELD

Robin C.
Eugene, OR
5 Stars

October 01 2019 9:01AM

Two months after purchasing CarShield, I had to have an alternator replaced in my car. Took my car to the shop that morning, they called CarShield and by that afternoon my car was approved. My car was fixed and ready to be picked up the next day. CarShield gave me no problems. I highly recommend CarShield.

Adv A.
Stone Mountain, GA
1 Star

September 20 2019 9:25PM

This company is a complete and utter ripoff. They do not tell you this but let me. My 2003 Toyota who has been under Car Shield for years finally had a breakdown. The passenger side power window would sometimes not work. The ASE Shop said the window power window motor was bad. They called Car Shield on a Thursday morning at 730AM. Car Shield said they had to send an inspector out to verify the claim. As of Friday at 7PM when this shop closed no one came. I called Car Shield and they claim that American Car Shield is who verifies claims and since no one was out I had to wait till Monday.

Now I am out a car for 4 days waiting on this asinine outfit to send an inspector and still do not know if they will honor the claim. Folks do not, I repeat do not waste your money on these idiots because they do everything possible to get your money and then deny the claim. For the money I spent with them I could have replaced every power window motor and still had money left over. Just imagine a major issue occurring!

Lawrence H.
Wilmington, NC
1 Star

September 14 2019 7:06PM

I called Carshield. A women quoted me engine covered 100%, water pump, axel and transmission. When I asked her to send me the information. Then thats when she put the man on the phone. He kept repeating the same information.

When you fill out the Carshield questionnaire, it pulled up 5 or 6 other companies and I was not for certain if they were CarShield or not. I told him that I needed to do more research to see if I wanted the warranty. They both tried their best to make me get the warranty today saying that they could not guarantee me the $108.00 if I did not get the warranty today. He said that he would take the payment down from $140.00 to $108.00. I told him that I needed to research CarShield to see if I wanted to accept the plan. Rush, rush is what they are trying to do to get you to hurry up and pay that money so that you do not have time to think about if what they are offering is legitimate or not or if they are a good company or not.

I researched complaints and I saw what other said on here about that company and I told him no and hung up the phone. It has been my experience that if someone is rushing you to do anything they are trying to take advantage of you in some kind of a way. Don't let no one rush you to do something that you have not fully thought through because they are trying to get your money.

C S.
Washington, DC
1 Star

September 13 2019 1:19PM

Got Car Shield in May for a 2012 Ford Fushion with 71+ miles on it. We have a Blue Ox unit on front to tow behind our motor home, which we have done for the last 5 years... transmission went and when their inspector showed up at the garage the car was towed to he said transmission went because of the electrical on the Blue Ox....

The service man broke out laughing, telling him no way that had anything to do with said transmission going... they refused our claim, called my card who got all my money back from May...they only want your money.

Charles L.
Troy, NY
1 Star

September 11 2019 11:33PM

Nothing but 1 STAR reviews. I was thinking of getting this for my Super Duty but I feel they would give me a hard time in covering the cost of fixing a Diesel! I'm better of just saving a part of my income monthly on my own.

Dennis R.
Pharr, TX
1 Star

August 21 2019 6:35PM

Do not use CarShield!! This company does nothing they advertise. We got no tow, no rental and out a car for over two months! They are trying to get us to pay several thousand dollars out of pocket to fix our car. They won't fix it as recommend by dealer. They use old parts and will end up leaving you stranded again. You can't get a hold of customer service. Literally hours on hold!! They are a bad curse!! Stay away from CarShield.

John S.
Broomfield, CO
2 Stars

August 15 2019 8:58PM

I called today to see about getting repair insurance on a slightly used vehicle I recently purchased with low mileage, but approaching the end of the dealerships warranty period.

The salesman from CarShield would not give me any specific coverage information, and just tried to make an immediate sale. Started out with the Diamond Plan for 129.00 per month, then went to 99 per month for the same plan, then finally 79.00 per month. I asked him if he had any additional information and what exactly was covered - he said everything is covered, then later got smart with me acting like I was stupid for asking any questions.

He also said I could not get that rate unless I bought it right then over the phone. I told him I would need to do some additional follow up before purchasing the plan and he said something like you have already said that twice, but if you wait you cannot get this rate again. - I then hung up on him, then immediately received a return call from him which I did not answer.

Won’t be calling CarShield back!

Tom F.
Chesterfield, WV
1 Star

August 15 2019 3:32PM

I have a relatively new vehicle with high mileage, so I entertained the idea of getting CarShield because Glen Beck said they were better than sliced bread. I did my homework and could not find one, not one single satisfied customer. Not one. Screw this company and Glen Beck. Scammers.

Scott J.
Pinellas Park, FL
1 Star

August 05 2019 11:02PM

I dont understand why Retirement Living would give them 5 stars. Every single review here is one star, wish I could give these scammers a negative rating. They blatantly lie in their non stop commercials. They are NOT the number one provider for service as they claim. The BBB gives them an F rating. $4000 a year for coverage, and it doesnt cover most of your first year. SCAM alert. Run. Dont walk from these pack of scamming losers.

Lois C.
OTISFIELD, ME
1 Star

July 30 2019 2:05AM

I brought a car for DriveTime 3 years ago and when I drove off the lot I had Endurance Extended Coverage. After I paid over 3 thousand dollars for 18 months then I get a call from Carshield tell me about a better deal for senior living so now after another 3 thousand dollars I paid out. Now my car need fixed and they don't want to fix it and it's cost me $700 dollars to get my car fix and I don't have any money to get my car fix but I am not given up on them that easy. I am calling the new channel. I am look for a lawyer. I am filing a lawsuit because they are going to pay me 6 Thousand dollars is too much just to give away.

Erma W.
Memphis, TN
1 Star

July 29 2019 5:37PM

I became a member of CarShield. About six months later, I had an engine problem. It was my first claim and even though they advertise that they cover engines and transmissions, I called and they stated that my engine was not covered. One person at the CarShield office said I need to call part sourcing and labor negotiations AND THEY WERE NO HELP AT ALL! I have talked to several people from that office and have gotten several different answers. Terrible Terrible service. Maybe they need to consider shutting down the so called "auto protection" insurance.

Lee H.
Denver, CO
1 Star

June 20 2019 6:59PM

I wasted almost $600.00 paying for this coverage. Don't let their deceiving commercials fool you. You're better off putting that money away! They're good at giving you the runaround when you need information & you'd probably get your vehicle fixed faster if you did it yourself!

Margo K.
Argyle, WI
1 Star

June 18 2019 4:02PM

If you're considering on getting Carshield, don’t. I had a seized brake caliber and they won’t cover due to overheating and blueing of rotor and premature wear of pads. I went round and round with them on cause and effect of a seized caliber being the cause of overheating and blueing of rotor. They didn’t care. They kept repeating its excluded due to the overheating. I swear where is their mechanical aptitude.

Stephen B.
Huo, NH
1 Star

June 06 2019 10:31PM

I obtained the CarShields warranty for my 2005 Chev Tahoe. Mind you I purchased the policy in October of 2018. Well when I opened up a claim due to I was told that I may have a lifter problem. They had me to send in invoices showing where I kept the maintenance up on my truck then they tried to say that what I sent in didn't look like a valid. They also had the mechanic do a breakdown on my truck to see what cause the lifters to mess up. There is no communication between you and the adjusters you are not assigned just one person for you to talk the hold time is way too long. After I have been without my car for almost a month. They denied my claim basically saying its my fault because I didn't get my oil changed at exactly 3000 ml. CarShield is nothing but a scam just to get your money, now I'm out of $1500 to get my truck fixed. I don't recommend anyone to get anything like every

Shaqwitta J.
FORT WORTH, TX
1 Star

June 03 2019 9:06PM

First attempt to use this insurance and the dealer is on hold for 2 hours before giving up and telling me to deal with them myself. I come home and call CarShield myself only to be told that the part was not covered even though the printed info says it is. This company should be sued for false advertising. Anyone thinking of taking out one of these plans should read the reviews then call someone else!!!

Robert M.
BRASHEAR, MO
1 Star

May 30 2019 9:42PM

Tthey are so full of **! my 2014 range rover sat at the shop for 2 weeks. My differential was failing. the adjuster came out, made a video of the damage. I sent all my service records that were up to date. They want the shop to break down the differential and then they will replace the failing part. Well I don't have 400.00 for the breakdown. And then they say no, I am so mad. I will be cancelling today, No 155.00 from me anymore. Ill just save my money monthly until I get the car repaired on my own, They need to go to jail asap for stealing.

Kimberly B.
North Port, FL
1 Star

April 10 2019 1:21PM

I worked at a large Auto Repair service and we had a few people that had Car Shield which is a scam.. We repaired cars that needed timing belt kits, oil seals that were leaking, oil pans that were leaking, brake line problems, broken shocks, fuel pump, nothing they covered... Save your money people. Save a $100 cash a month put it in a box someplace your better off than giving it to CarShield which covers nothing. Most of the jobs above were $300 to $800 and none were covered by CarShield and people were putting out $100+ a month.. Heck if they won't cover $800 dollar jobs good luck on getting new Engines through them that could cost $3,000 to $6,000. This is nothing but a ripoff and the government should look into this. I feel sorry for the people that had to put out there own money to pick up their cars when they thought that they were covered.. And also nobody ever called us from CarShield. The people that had it told us that there going to call and ask about the car being repaired but nobody ever called. This happened like 7 times not a word from CarShield and nobody got a dime. A total scam ripoff.. One guy had it for 2 years and never used it. He needed it one time for a $940 job and they would not cover it.. So if he saved $100 a month and did not give CarShield a dime he would of had $2,400 saved to fix his car...

Howard B.
Vero Beach, FL
1 Star

April 10 2019 11:21AM

We called CarShield to ask about details of coverage. We were given the Hoboken Hustle! We got all kinds non-specific crap and after we wouldn't commit because we wanted to explore other options, we were told we had to take the coverage that day or not at all. We realized they were a fully endowed con! That gorgeous ** actor has no idea that he's being used as a front for dishonesty and ** behavior. I hope it doesn't affect his career.

J C.
Milwaukee, WI
1 Star

March 15 2019 3:51PM

My truck has been down for 6 weeks. You call there. You're on hold for hour or more then when its time to fix it they tell no because you commercial plates on it even if you work with it. The biggest scam there is. Anybody has problems let me know at **.

Keith N.
Northfield, OH