Costco Hearing Aids Review

There is a substantial need for affordably-priced hearing aids with 17 percent of Americans having some hearing loss. The average hearing aid costs around $1,500 and is likely not covered by insurance. Costco combines bulk buying power with trusted hearing aid brands and in-store service to distinguish themselves from the competition.

Pros
  • Offers several hearing aid brands in one store
  • Free hearing aid loss and damage insurance
  • Free cleanings and checkups

Cons
  • Not all stores have a Costco Hearing Center
  • Hearing aids selection is limited in some Costco locations

Costco Hearing Aid Costs

Costco hearing aid prices range depending on the model and start at $899 each. Some hearing aids cost as much as $1,399 each. Custom molds for canal models cost extra. These prices are not especially low for hearing aids, but insurance and cleanings are bundled into the Costco price.

Costco Hearing Aid Prices
Model Level of Hearing Loss Cost
Open Fit Moderately severe $899.99-$1,399.99
Behind the Ear (BTE) Mild to profound $899.99-$1,399.99
In the Ear (ITE) Mild to severe $499.99 to $1,499.99
Canal Mild to moderate $899.99 to $1,499.99
Completely in Canal (CIC) Mild to moderate $899.99 to $1,499.99
Bluetooth Capable Mild to severe $899.99 to $1,399.99

Costco Hearing Aids

Costco Hearing Centers carry five brands of hearing aids: Rexton, ReSound, Kirkland Signature, Bernafon, and Phonak. Customers can find hearing aids to suit their preferences and address from mild to severe hearing loss with open fit hearing aids, behind the ear (BTE) models, Bluetooth behind the ear, receiver in ear (RIE) hearing aids, canal and completely in-canal models. You can control all hearing aid models from Costco with mobile apps, and some offer optional hardware to enhance various needs, such as streaming TV audio directly to the hearing aids. We included the cost of hearing aids at Costco when provided in the brand descriptions when the company provided pricing, and you will find price ranges for all types of hearing aids sold at Costco are in the chart below.

  • Rexton Hearing Aids: The Rexton hearing aids at Costco Hearing Centers include the latest Legato line. The Legato iX is almost invisible in the ear and requires no impression for fitting. The Legato Li features a long-lasting rechargeable lithium-ion battery and Bluetooth capabilities in a RIC hearing aid.

    Rexton hearing aids

    Source: Costco

    These models offer voice amplification for more comfortable conversations over loud background noise. You can use the Connexx Smart iPhone or Android app to control Rexton Legato hearing aids, and the Connexx Smart Connect app to regulate your hearing aids for watching TV, talking on a Bluetooth phone or listening to music. Accessories include Smart Connect, a hands-free Bluetooth remote that allows you to hear phone calls, stream music, TV and other audio directly to your hearing aids.

  • ReSound Hearing Aids: ReSound offers a line of hearing aids including several choices like tiny in-canal models, RIC models, BTE hearing aids and hearing aids for children.

    Resound hearing aids

    Source: Costco

    The in-ear models come in five light to deep skin tone shades, and the BTE and RIC hearing aids come in a few skin tones, light and dark gray, black and white. Resound’s RIC models also come in assorted fun transparent colors like purple, red and orange.

    The Resound Smart app for iOS and Android works with Resound Forte models to control your hearing aids. Among the many accessories, you can add to ReSound hearing aids are a microphone to help you hear one to a few people in a loud environment, the Phone Clip+ which turns your hearing aids into earbuds for use with mobile devices and a TV streamer that sends sound directly to your hearing aids.

  • Kirkland Signature Hearing Aids: Costco’s hearing aid brand, Kirkland Signature 8.0, are energy efficient RIE hearing aids that automatically adjust to the environment you are in to reduce background noise while the two aids work together for a natural surround sound hearing experience.

    Kirkland hearing aids

    Source: Costco

    Connect to your iPhone or Android smartphone for hands-free phone calls or to stream music.

    Kirkland Signature 8.0 hearing aids come with a free mobile app you can use to adjust your hearing aid settings and volume and come in a variety of neutral tones plus blue and berry red. A pair of Signature hearing aids come with 10 zinc-air batteries and feature Secure-Tec dust and moisture resistance. Kirkland Signature 8.0 hearing aids cost $1,699 for a pair.

  • Phonak Hearing Aids: The Phonak Brio 3 sold at Costco Hearing Centers are available in custom in-ear, BTE and RIE models and a Power RIE hearing aid that works well in the most challenging hearing environments. Phonak hearing aids boast an exclusive operating system used to analyze sound levels around the wearer to automatically adjust the settings.

    phonak hearing aids

    Source: Costco

    Brio 3 hearing aids come in a variety of colors, and the Phonak Remote app for Android and iOS acts as a remote control for Brio 3 R-C hearing aids. You can enjoy the convenience of hands-free phone calls and streaming music or TV audio directly to the Brio 3 R-C model.

    If you choose a lower model Brio 3 hearing aid, you can use the Phonak ComPilot Air II to send stereo-quality streaming sound to your hearing aids. The ComPilot lets you stream from Bluetooth-enabled devices and works with the Phonak TVLink and RemoteMic hardware for streaming TV or audio over distance directly to the hearing aids. Top of the line Phonak hearing aids cost around $1,400 at Costco.

  • Bernafon hearing aids

    Source: Costco

  • Bernafon Hearing Aids: Bernafon hearing aids sold at Costco excel at automatically adjusting to the sounds around you at any given moment. With the EasyControl A app for iOS, audio can be streamed directly to the hearing aids, and the wearer can make hands-free phone calls. These hearing aids are made specifically for use with iPhone, iPad and iPod Touch mobile devices. If you have an Android phone, you can use a small accessory with a belt clip to have hands-free phone conversations and streaming audio to your hearing aids. Bernafon hearing aids sold at Costco come in custom in-ear, RIE and BTE styles. Prices range from $1,250 to $1,450.

Free Hearing Tests at Costco

Costco offers free hearing tests in stores with hearing aid centers. There is no obligation to buy anything with the hearing tests, and the results are not diagnostic tools for any specific condition. These tests determine if you could improve your hearing, not what is causing hearing loss.

hearing aid

Source: Getty

Costco Hearing Aid Warranties and Service

Warranties vary by model and manufacturer, but Costco provides free loss and damage protection with no deductible for most hearing aids. Costco also checks and cleans hearing aids at no charge, and the Hearing Centers hold frequent events where you can see demonstrations of hearing aids and the accessories available with some hearing aid models. There is no hard selling at the events, and you’ll go home with plenty of information and a goody bag to help you decide which hearing aid works best.

Costco Hearing Aids Complaints

The majority of Costco Hearing Center and hearing aid reviews are mixed with many stores receiving positive reviews and ratings, but other stores having less than stellar ratings among customers. Customers who wrote reviews on ConsumerAffairs gave Costco Hearing Centers a cumulative score of just under three out of five stars. The majority of complaints revolve around store location, appointment times or trouble with some hearing aid models. The Better Business Bureau gives Costco Corporate an A+ rating.

Costco Hearing Aids Q&A

  • Do Costco Hearing Centers take Medicare?
    Medicare does not cover hearing aids and only pays for hearing tests done to diagnose a medical condition. If you have a Medicare supplement or Medicare Advantage plan, you may have some degree of hearing aid coverage. Check your plan documentation or speak with your insurance provider to determine if you have coverage for hearing aids.

  • hearing logo

    Source: Getty

  • Is there a doctor at Costco Hearing Aid Centers?
    Not all Costco locations have a doctor on staff in hearing aid centers, but trained employees can adjust and care for each hearing aid model sold. Employees who perform hearing tests have additional training.

  • Can Costco repair hearing aids?
    Your hearing aids will need to be sent back to the manufacturer for repairs in most cases. The time required to complete the repair varies based on the type of fix and the manufacturer policies.

  • Does Costco offer discounts on hearing aids?
    Sales and discounts on hearing aids are few and far between at Costco because prices are already low, starting at just under $500. The most expensive hearing aids at Costco cost around $2,000, which is probably much less than you will find at an audiologist’s office.

  • Will my insurance cover hearing aids from Costco?
    Most health plans currently on the market do not cover hearing aids or offer only limited coverage. Those offering limited coverage may pay a small portion of the cost and could have coverage limits related to the diagnosis. An exception is hearing aids for children with twenty states mandating this coverage in some capacity on health insurance plans.

Conclusion

With nearly 33 percent of people age 64 and over and half those over age 75 needing hearing aids, finding affordable solutions can be a challenge for seniors. Costco uses their bulk buying power to help reduce hearing aid costs while still providing an in-person fitting with service after the sale. Many Costco members can learn about and shop the variety of brands available at Costco Hearing Centers with no pressure to buy.

Costco Reviews

Recent Reviews

December 02 2019 8:09PM

I have a daughter under the age of 18 that has had hearing-aids since she was 4 years old. Costco by far is the best company we dealt with. BOTH the consumer & sales staff has to be educated in order to have a good experience.

Costco can program multiple settings for your changing environments. One setting can be for at home (quite environment) another setting can be for when you're in a noisy restaurant. Another setting can be for when you're inside a car. My daughter has one setting for outside that cancels wind noise. The thought of her riding her bike in the wind, and having no idea that a car is coming is enough to make this mom scared. Pick 2-4 environments and have them set programs for them.

When I brought my father's hearing-aids in for an adjustment at a different Costco, I was met with very hard resistance. I was the one that had to educate the sales staff. The other hearing aids that we had before Costco were never worn because they never took the time to program them for changing environments. When we asked for a classroom setting, the technician programmed for a quiet environment. Last time I check, a 1st - 6th grades are excessively noisy.

The moral of the story is to know what you need, write it down and then ask for it, making sure they know the type of sounds you're trying to cancel and the sounds you want to be captured. With her Costco hearing aids, she went from a C average student to an A-. Hearing aids are no different than having to wear glasses. Once you wake up they go in. If that isn't the case, and you find yourself not wearing them, then they are programmed wrong.

RENA B.
WOODLAND, WA
November 23 2019 8:56PM

I found the techs to be helpful calm and patient in a loud bustling atmosphere! They have these quiet little cubicles where the audio testing was done. They were clear and efficient in the instructions. There is always going to be an adjustment for any new device but I find I’m doing fine. And the bonus is I don’t have to keep on asking people to repeat themselves!

Melanie G.
Tucson, AZ
November 18 2019 6:16PM

I got hearing aids two years ago in Sarasota and they were great. I recently had to have one replace and the service was terrible. After waiting nearly one month for the new hearing aid they called to say it was ready and I should come by to pick it up. When I picked it up they didn’t have time to adjust it. I had make an appointment and wait another two weeks.

When I arrived 10 minutes early for the 1:00 appointment they said my appointment was 12:30 so I had to make another appointment 2 weeks later. It was their mistake, not mine, but they were totally inflexible and rude. I have now been without a properly working hearing aid for six weeks. Terrible customer care.

Harold A.
No, SELECT A STATE
October 23 2019 11:37PM

I was told I needed hearing aid's at a local business in Park Rapids. That employee was on commission. Costco Re tested me and advised against it. She explained my hearing was not that bad and hearing aids would not help at this time. She explained every step of the testing and was very honest showing the results. We decided to re test in 1 year. Thank you so much Karen, you went above and beyond!!!

Phil T.
Osage, MN
October 03 2019 11:03PM

Purchased Kirkland Brand 9.0 (which is really a special version of Phonak Brio) and find them very good in fact much better than expected. With a 3 year warranty and loss/theft protection built into the purchase can not go wrong. Also a 6 montha trial period which no other manufacturer/vendor has. Granted you have to go to a Costco store that has a hearing center but the cost savings really makes it worth while.

Purchased the top of the line hearing aids Kirkland 9.0 for $1500 for the set not per aid and then added on the dryer/decontaminator for $40. Could not beat this price in fact even though my audiologist sells a similar aid he recommended that Costco was as good and better priced. Watched customer service rep work with customers while doing the paperwork and even there I think I made the right decision at least at this Costco store as the service was great.

NORMAN A.
Stoughton, WI
September 30 2019 10:31PM

I have had my Kirkland ( Rexton ) hearing aids for 3 years now and wear them every day. I was nervous about spending 4K or 5k for hearing aids on my first try. I paid $1700 for my first pair at Costco and have never looked back. The technicians have been excellent, always professional and always on time at two of the Costco’s I shop at. Thank you Costco for supporting seniors and others who need hearing aids. Solid 5 stars!!!

Richard R.
St George, UT
September 30 2019 10:26PM

My mom has been wearing hearing aids for over 25 years. Her last 4 sets have come from Costco. They have given her another hearing test every time she requests one. Within the last month, she purchased a new set as the old set was over 8 years old. Like cars, or any technology based product, hearing aids do not last indefinitely. The technician, at the Van Nuys,CA store was terrific. The hearing aids definitely improved her hearing even though her hearing had further deteriorated. Her hearing loss is severe to profound. I had my own hearing test today, and again the technician was great.

My hearing loss is not as severe as my mom's. The tech. said that the Kirkland brand would work as would the Phillips, but the Phillips would be more expensive. I asked to test both and found that I much preferred the Phillips. The difference to me was like a luxury versus economy car. Both will get you there, but the luxury car is much more comfortable.

Getting an appointment does require advance planning, and it does take about 2 weeks to get the hearing aids as they have to be ordered. Adjustments can be done without an appointment, but you may have a wait if all the techs working are with other customers. I would say our location and technician get 5 stars in every category.

Pamela K.
STUDIO CITY, CA
September 24 2019 1:15AM

I’ve been to the store 3 times and they never have anyone that can spend time with me. Two week wait for ear test. This tells me I won’t get quick help when I need it. Buyer beware. I spoke to sales rep but he didn’t remember me. A week earlier I was at Costco trying to try hearing aids but nobody was available to help me.

Bret B.
Pembroke Pines, FL
September 16 2019 6:09PM

What I find that is inherent in all these Audi hearing tests is.. see items below. 1). The audiogram is given in a quiet room to exclude outside noise. 2). The person wears earphones. ( the earphones must be able to reproduce a high quality of sound. 3) The audiologist then reads the chart. Orders and receives the hearing aid, and sets the program in the hearing aid response to make up for the lost frequency’s 4) you are invited in to have the hearing aid fitted. An earmold was made to fit your ear or he installed soft ear pieces installed. 4). He then will ask “how does it sound” well NOT GOOD, adjustments are mage. 5). More appointments are made for you and more adjustments, usually in his small lab where there is a kit if echo and noise. YOU HAVE TO DO THE TEST TO SEE IMPROVEMENT?. 6). NO MORE TESTS ARE DONE TO ACTUALLY MEASURE THE IMPROVEMENT MADE SO IT IS UP TO YOU TO TEST HOW WELL YOU LIKE THEM, 7.) After several months the aid is in a bureau drawer. And $2500 To $5000 is in the audiologists pocket. 8] your hearing is NEVER RETESTED...BEFORE AND AFTER. HEARING PERFORMANCE.

An ophthalmologist tests eyesight before is tested with a chart and after you put on the glasses. And the chart is now easily read. Improvements are noted. Before and after tests are not done probably because they would not show improvements! That is why hearing aid audiologists are a scam. The cost of the aid is probably $ 200, they get $2000. With the advances in electronics, a hearing test and a hearing aid programmer could be done on your IPad. Possibly your a iPad could have an APP that functions as a hearing aid, using Bluetooth WIRELESS EARPHONES. IF CHINA COMES OUT WITH THAT THE AUDIOLOGISTS WOULD BE OUT OF BUSINESS

Ben D.
San Antonio, TX
September 11 2019 5:04PM

I had a hearing test while still living in Colorado at a regular hearing clinic. The test showed moderate loss at the higher frequencies. Then came the pitch to purchase hearing aids. The cost; $6000. I decided to wait.

A few months later we moved to Arizona and I thought I would see how much hearing aids would cost from Costco. Another hearing test was performed which I thought was more complete than the one I had in CO. The cost for the "top of the line" aids; $2500. The service was fantastic and I could not be happier with the aids

Jack P.
Florence, AZ
Write Review