Costco Hearing Aids
Caption: Costco Hearing Aids

Costco Hearing Aids Review

There is a substantial need for affordably-priced hearing aids with 17 percent of Americans having some hearing loss. The average hearing aid costs around $1,500 and is likely not covered by insurance. Costco combines bulk buying power with trusted hearing aid brands and in-store service to distinguish themselves from the competition.

Pros
  • Offers several hearing aid brands in one store
  • Free hearing aid loss and damage insurance
  • Free cleanings and checkups

Cons
  • Not all stores have a Costco Hearing Center
  • Hearing aids selection is limited in some Costco locations

Costco Hearing Aid Costs

Costco hearing aid prices range depending on the model and start at $899 each. Some hearing aids cost as much as $1,399 each. Custom molds for canal models cost extra. These prices are not especially low for hearing aids, but insurance and cleanings are bundled into the Costco price.

Costco Hearing Aid Prices
Model Level of Hearing Loss Cost
Open Fit Moderately severe $899.99-$1,399.99
Behind the Ear (BTE) Mild to profound $899.99-$1,399.99
In the Ear (ITE) Mild to severe $499.99 to $1,499.99
Canal Mild to moderate $899.99 to $1,499.99
Completely in Canal (CIC) Mild to moderate $899.99 to $1,499.99
Bluetooth Capable Mild to severe $899.99 to $1,399.99

Costco Hearing Aids

Costco Hearing Centers carry five brands of hearing aids: Rexton, ReSound, Kirkland Signature, Bernafon, and Phonak. Customers can find hearing aids to suit their preferences and address from mild to severe hearing loss with open fit hearing aids, behind the ear (BTE) models, Bluetooth behind the ear, receiver in ear (RIE) hearing aids, canal and completely in-canal models. You can control all hearing aid models from Costco with mobile apps, and some offer optional hardware to enhance various needs, such as streaming TV audio directly to the hearing aids. We included the cost of hearing aids at Costco when provided in the brand descriptions when the company provided pricing, and you will find price ranges for all types of hearing aids sold at Costco are in the chart below.

  • Rexton Hearing Aids: The Rexton hearing aids at Costco Hearing Centers include the latest Legato line. The Legato iX is almost invisible in the ear and requires no impression for fitting. The Legato Li features a long-lasting rechargeable lithium-ion battery and Bluetooth capabilities in a RIC hearing aid.

    Rexton hearing aids

    Source: Costco

    These models offer voice amplification for more comfortable conversations over loud background noise. You can use the Connexx Smart iPhone or Android app to control Rexton Legato hearing aids, and the Connexx Smart Connect app to regulate your hearing aids for watching TV, talking on a Bluetooth phone or listening to music. Accessories include Smart Connect, a hands-free Bluetooth remote that allows you to hear phone calls, stream music, TV and other audio directly to your hearing aids.

  • ReSound Hearing Aids: ReSound offers a line of hearing aids including several choices like tiny in-canal models, RIC models, BTE hearing aids and hearing aids for children.

    Resound hearing aids

    Source: Costco

    The in-ear models come in five light to deep skin tone shades, and the BTE and RIC hearing aids come in a few skin tones, light and dark gray, black and white. Resound’s RIC models also come in assorted fun transparent colors like purple, red and orange.

    The Resound Smart app for iOS and Android works with Resound Forte models to control your hearing aids. Among the many accessories, you can add to ReSound hearing aids are a microphone to help you hear one to a few people in a loud environment, the Phone Clip+ which turns your hearing aids into earbuds for use with mobile devices and a TV streamer that sends sound directly to your hearing aids.

  • Kirkland Signature Hearing Aids: Costco’s hearing aid brand, Kirkland Signature 8.0, are energy efficient RIE hearing aids that automatically adjust to the environment you are in to reduce background noise while the two aids work together for a natural surround sound hearing experience.

    Kirkland hearing aids

    Source: Costco

    Connect to your iPhone or Android smartphone for hands-free phone calls or to stream music.

    Kirkland Signature 8.0 hearing aids come with a free mobile app you can use to adjust your hearing aid settings and volume and come in a variety of neutral tones plus blue and berry red. A pair of Signature hearing aids come with 10 zinc-air batteries and feature Secure-Tec dust and moisture resistance. Kirkland Signature 8.0 hearing aids cost $1,699 for a pair.

  • Phonak Hearing Aids: The Phonak Brio 3 sold at Costco Hearing Centers are available in custom in-ear, BTE and RIE models and a Power RIE hearing aid that works well in the most challenging hearing environments. Phonak hearing aids boast an exclusive operating system used to analyze sound levels around the wearer to automatically adjust the settings.

    phonak hearing aids

    Source: Costco

    Brio 3 hearing aids come in a variety of colors, and the Phonak Remote app for Android and iOS acts as a remote control for Brio 3 R-C hearing aids. You can enjoy the convenience of hands-free phone calls and streaming music or TV audio directly to the Brio 3 R-C model.

    If you choose a lower model Brio 3 hearing aid, you can use the Phonak ComPilot Air II to send stereo-quality streaming sound to your hearing aids. The ComPilot lets you stream from Bluetooth-enabled devices and works with the Phonak TVLink and RemoteMic hardware for streaming TV or audio over distance directly to the hearing aids. Top of the line Phonak hearing aids cost around $1,400 at Costco.

  • Bernafon hearing aids

    Source: Costco

  • Bernafon Hearing Aids: Bernafon hearing aids sold at Costco excel at automatically adjusting to the sounds around you at any given moment. With the EasyControl A app for iOS, audio can be streamed directly to the hearing aids, and the wearer can make hands-free phone calls. These hearing aids are made specifically for use with iPhone, iPad and iPod Touch mobile devices. If you have an Android phone, you can use a small accessory with a belt clip to have hands-free phone conversations and streaming audio to your hearing aids. Bernafon hearing aids sold at Costco come in custom in-ear, RIE and BTE styles. Prices range from $1,250 to $1,450.

Free Hearing Tests at Costco

Costco offers free hearing tests in stores with hearing aid centers. There is no obligation to buy anything with the hearing tests, and the results are not diagnostic tools for any specific condition. These tests determine if you could improve your hearing, not what is causing hearing loss.

hearing aid

Source: Getty

Costco Hearing Aid Warranties and Service

Warranties vary by model and manufacturer, but Costco provides free loss and damage protection with no deductible for most hearing aids. Costco also checks and cleans hearing aids at no charge, and the Hearing Centers hold frequent events where you can see demonstrations of hearing aids and the accessories available with some hearing aid models. There is no hard selling at the events, and you’ll go home with plenty of information and a goody bag to help you decide which hearing aid works best.

Costco Hearing Aids Complaints

The majority of Costco Hearing Center and hearing aid reviews are mixed with many stores receiving positive reviews and ratings, but other stores having less than stellar ratings among customers. Customers who wrote reviews on ConsumerAffairs gave Costco Hearing Centers a cumulative score of just under three out of five stars. The majority of complaints revolve around store location, appointment times or trouble with some hearing aid models. The Better Business Bureau gives Costco Corporate an A+ rating.

Costco Hearing Aids Q&A

  • Do Costco Hearing Centers take Medicare?
    Medicare does not cover hearing aids and only pays for hearing tests done to diagnose a medical condition. If you have a Medicare supplement or Medicare Advantage plan, you may have some degree of hearing aid coverage. Check your plan documentation or speak with your insurance provider to determine if you have coverage for hearing aids.

  • hearing logo

    Source: Getty

  • Is there a doctor at Costco Hearing Aid Centers?
    Not all Costco locations have a doctor on staff in hearing aid centers, but trained employees can adjust and care for each hearing aid model sold. Employees who perform hearing tests have additional training.

  • Can Costco repair hearing aids?
    Your hearing aids will need to be sent back to the manufacturer for repairs in most cases. The time required to complete the repair varies based on the type of fix and the manufacturer policies.

  • Does Costco offer discounts on hearing aids?
    Sales and discounts on hearing aids are few and far between at Costco because prices are already low, starting at just under $500. The most expensive hearing aids at Costco cost around $2,000, which is probably much less than you will find at an audiologist’s office.

  • Will my insurance cover hearing aids from Costco?
    Most health plans currently on the market do not cover hearing aids or offer only limited coverage. Those offering limited coverage may pay a small portion of the cost and could have coverage limits related to the diagnosis. An exception is hearing aids for children with twenty states mandating this coverage in some capacity on health insurance plans.

Conclusion

With nearly 33 percent of people age 64 and over and half those over age 75 needing hearing aids, finding affordable solutions can be a challenge for seniors. Costco uses their bulk buying power to help reduce hearing aid costs while still providing an in-person fitting with service after the sale. Many Costco members can learn about and shop the variety of brands available at Costco Hearing Centers with no pressure to buy.

Costco Reviews

Recent Reviews

September 29 2020 7:09PM

I have used Kirkland hearing aids 5.0 and 8.0 since 2014. I am going next week for my third set. Further loss of hearing is my problem. The service level of the certified hearing aid specialist, a Mr. ** made all the difference. The product is very good and dependable.

Even more important was the quality of care, compassion and honesty of Mr. **. The pricing of product is excellent, the hearing aids are very good and Costco listens to customers.

The hearing aid center was and is the primary reason for my individual membership as well as their product warranties

GLENN H.
VIRGINIA BEACH, VA, SELECT A STATE
September 26 2020 5:30AM

Great service. No pressure to buy. Costco techs do NOT MAKE A COMMISION. They are paid hourly. So if someone tries to tell you that they are trying to sell you something so they can make a commission, well they don't know what they are talking about.

Paul P.
Manteca, CA
September 26 2020 4:02AM

Have been a customer for years with Costco hearing. The price of Costco hearing aids is usually unbeatable and that’s about the only good thing I can say about them and I have dealt with all the Costco hearing locations surrounding Denver.

Making appointments is very difficult if not impossible. Costco hearing department will almost NEVER answer their phone. You have to leave a message and play phone tag with them. This is totally ridiculous.

A person who is hard of hearing often needs someone to assist them on the phone. So it would be very helpful if they could just answer the phone when you call.

I have been sitting at the hearing centers, waiting to be called back to an appointment, and you can hear the phone ring off the hook and even if they are not busy they will NOT answer it and this applies to all Denver locations.

Second they state they do not operate on commission so there is no pressure. The River point location consistently will provide poor customer service to an existing customer if they are not going to make money off of them that day.

This is even more true if there is another customer there waiting that they may make money off of that day. This leads me to believe the they may not be working off of commission, but it sure does seem like they are working off of a bonus.

After waiting a month or more for an appointment for either hearing tests, molds, tube replacements, etc they have cut my appointment short because there was a possible sell standing in line.

Even after contacting the head of all Costco hearing aid Centers, Mesfin, with my concerns, this type of poor customer service continues to this day. Riverpoint, Arvada, Quincy and superior locations have very limited availability.

If you walk in an hour before they are closing because you can’t get anyone to answer the phone and you have been playing phone tag with them for days, the staff has either left early or they are shopping the store without leaving a sign or a note at the center.

The center appears to be closed and locked up. So unless you go talk to management asking where the Costco hearing aid staff is, you will assume they are closed and will miss them. This has happened to me at least a half a dozen times at all locations.

Finally, Costco uses hearing aid specialists. These specialists can have as little as 6 months training. Most locations do not have an audiologist on staff.

Services provided by these minimally trained staff members with so little experience, can be the equivalent to ordering hearing aids through the mail.

If you are used to Costco’s exceptional customer service and superior quality products and expect the same from the Costco hearing aid center, think again.

You may get great hearing aids for a great price, but sadly they will do you no good without the customer service to make them work. Hearing aids need to be serviced, cleaned on occasion, retuned to match an increased hearing loss.

You will need new molds and new tubes at least once a year if not more and it will be very difficult to get the assistance Costco hearing center promised you when you purchased the hearing aids form then. Proceed with caution and low expectations.

Lynn R.
Denver, CO
July 04 2020 2:21AM

Brought new aid from Costco in March and it was best experience for me ever and been dealing with hearing aids most my life.

Corona slowed mail out service time way down from two weeks to over a month and I still need some minor adjustments to get my aids where I want them to be but my experience with costco far exceeds any others so far.

I can usually walk in and get adjustments. Might buy another aid when I get first one way I want it.

Dave M.
Tempe, AZ
June 13 2020 4:38AM

I will say, the level of service was impeccable! There is no rush and the team is very helpful. I got the Rixon model. I will give a warning though. Being able to hear again at first is like putting on a pair of glasses and being able to see. You would think this is exactly what you want, it is, but it also kicks your brain into overdrive. Life became overwhelming with the new sensory input and other proved a bit of a challenge to 'settle in'.

Paul C.
Surrey, WA
May 18 2020 7:53PM

Happy with product and the service provided by Costco hearing clinic staff.. Only complaint I have is with the support from Resound itself, which is effectively non-existent. Both in terms of what is provided with online manuals and offering any help related to specific questions. They simply tell you to contact local professional help.

Peder J.
Albuquereque, NM
March 10 2020 8:47PM

IT all depends on the store. The Farragut, TN Store is awful for after sale customer service. I have had issues getting appointments, being told I am late for an appointment (I was not), and just getting general service. ask Farragut store for a package of wax cups the answer is NO. Atlanta or Florida stores will give you the moon. Needs some spare cups: Farragut NO, Atlanta puts a care package together. It is all about the store.

Paul M.
Farragut, TN
February 24 2020 3:44PM

Took a test from an Audiologist (Dr.) last year to be fitted with ER-15 sound dampening plugs for live music etc. and it cost $150. And was prescribed hearing aids. Decided to shop around. Costco test was free. Test results were identical. The Audiologist recommended some $5000-$7000 solutions.

The Costco device I got was $2700. Their top brand which is Rechargeable, Bluetooth, iPhone access etc. Basic battery version was $1400. Excellent experience. The person who fitted them has worked for Costco for 31 years as a hearing aid ‘fitter’ I guess you’d call her - very pro. Not an audiologist.

I know my hearing loss is due to being in loud bands 7 nights a week for decades, not due to physical or brain issues - so this process worked for me. Did it by appointment, on a Sunday, at at Costco in Mesa AZ so the office was empty of customers (not the parking lot). A very personal, focused experience, not rushed in any way.

Top line test - same as the doctor office last year. Took 30min. Once done, I selected the model I wanted to try. They download all the test info instantly to hearing aid so that they are automatically configured to average use. You get to wear them around the store for half and hour and try them out!! They configure a ‘loaner’ pair for your walk around. Can’t leave the store with them!

Wife gets to talk to you, check how they look, you get to hear the differences etc. Of course you can’t test all the iPhone features. Total time to test, check, and purchase was 1.5hrs. Overall - one of the best customer experiences I can remember. Three year warrantee, free replacement (one each ear) if lost or damaged, rechargeable, two year warranty on the recharger too, 15hr a day battery life. Come in all colors.

I pick them up in two weeks - we’ll see how well they integrate into my life. But the initial test at the store was a stunning improvement. Audiologists are excellent if you need a doctor, but Costco prices don’t include the extra costs the medical community piles on. If you are healthy and just losing some hearing - check it out.

Chris K.
Gold Canyon, AZ
February 24 2020 7:49AM

It’s all about the associates. Treat them well. Pay them well. And, they will treat the customers with respect. Bottom line, the happy customer will spend money and return. Some of the associates have been with Costco, long before this location was even built. Twenty seven years, twelve years, etc. They are always helpful and friendly.

The Costco Hearing Aid Centers are more thorough and competent than many medical centers. They are priced lower and service the products they sell. Time for a two year update with my hearing aids. My retest was done by Devon. It took over an hour and was extremely thorough. She made adjustments to my hearing aids and explained what she was doing and why. No one could have been more conscientious or patient. Even if the prices weren’t lower, Costco would be my first choice for hearing aid examinations and products.

Ron P.
Tempe, AZ
February 12 2020 11:06PM

I was told by the ENT that I used for 15 years that it would be a waste of money to upgrade my hearing aids. The Phonak’s I currently had provided me with best hearing possible. I didn’t want to spend the rest of my life not hearing half of what friends and family were saying. I made an appointment with Cosco in Cumming Ga.

My audiologist was a very knowledgable young lady named Lara. I have had a number of test at The ENT and Lara’s test was as good or better than any test I have had. She said we could improve my ability to hear and recommended ReSound behind the ear. I could no be more pleased with the results.

I can hear in crowded noisy environments. The blue tooth and streaming features allow me to clearly hear phone conversations and hear tv. She wanted to see me in two weeks after receiving my new hearing aids to be sure I was pleased. They recommend coming by for a free cleaning every 3 months. No appointment. Just drop them off. Better service and about 40 % less money than at my ENT

John S.
Dawsonville, GA
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