Costco Hearing Aids Review

There is a substantial need for affordably-priced hearing aids with 17 percent of Americans having some hearing loss. The average hearing aid costs around $1,500 and is likely not covered by insurance. Costco combines bulk buying power with trusted hearing aid brands and in-store service to distinguish themselves from the competition.

Pros
  • Offers several hearing aid brands in one store
  • Free hearing aid loss and damage insurance
  • Free cleanings and checkups

Cons
  • Not all stores have a Costco Hearing Center
  • Hearing aids selection is limited in some Costco locations

Costco Hearing Aid Costs

Costco hearing aid prices range depending on the model and start at $899 each. Some hearing aids cost as much as $1,399 each. Custom molds for canal models cost extra. These prices are not especially low for hearing aids, but insurance and cleanings are bundled into the Costco price.

Costco Hearing Aid Prices
Model Level of Hearing Loss Cost
Open Fit Moderately severe $899.99-$1,399.99
Behind the Ear (BTE) Mild to profound $899.99-$1,399.99
In the Ear (ITE) Mild to severe $499.99 to $1,499.99
Canal Mild to moderate $899.99 to $1,499.99
Completely in Canal (CIC) Mild to moderate $899.99 to $1,499.99
Bluetooth Capable Mild to severe $899.99 to $1,399.99

Costco Hearing Aids

Costco Hearing Centers carry five brands of hearing aids: Rexton, ReSound, Kirkland Signature, Bernafon, and Phonak. Customers can find hearing aids to suit their preferences and address from mild to severe hearing loss with open fit hearing aids, behind the ear (BTE) models, Bluetooth behind the ear, receiver in ear (RIE) hearing aids, canal and completely in-canal models. You can control all hearing aid models from Costco with mobile apps, and some offer optional hardware to enhance various needs, such as streaming TV audio directly to the hearing aids. We included the cost of hearing aids at Costco when provided in the brand descriptions when the company provided pricing, and you will find price ranges for all types of hearing aids sold at Costco are in the chart below.

  • Rexton Hearing Aids: The Rexton hearing aids at Costco Hearing Centers include the latest Legato line. The Legato iX is almost invisible in the ear and requires no impression for fitting. The Legato Li features a long-lasting rechargeable lithium-ion battery and Bluetooth capabilities in a RIC hearing aid.

    Rexton hearing aids

    Source: Costco

    These models offer voice amplification for more comfortable conversations over loud background noise. You can use the Connexx Smart iPhone or Android app to control Rexton Legato hearing aids, and the Connexx Smart Connect app to regulate your hearing aids for watching TV, talking on a Bluetooth phone or listening to music. Accessories include Smart Connect, a hands-free Bluetooth remote that allows you to hear phone calls, stream music, TV and other audio directly to your hearing aids.

  • ReSound Hearing Aids: ReSound offers a line of hearing aids including several choices like tiny in-canal models, RIC models, BTE hearing aids and hearing aids for children.

    Resound hearing aids

    Source: Costco

    The in-ear models come in five light to deep skin tone shades, and the BTE and RIC hearing aids come in a few skin tones, light and dark gray, black and white. Resound’s RIC models also come in assorted fun transparent colors like purple, red and orange.

    The Resound Smart app for iOS and Android works with Resound Forte models to control your hearing aids. Among the many accessories, you can add to ReSound hearing aids are a microphone to help you hear one to a few people in a loud environment, the Phone Clip+ which turns your hearing aids into earbuds for use with mobile devices and a TV streamer that sends sound directly to your hearing aids.

  • Kirkland Signature Hearing Aids: Costco’s hearing aid brand, Kirkland Signature 8.0, are energy efficient RIE hearing aids that automatically adjust to the environment you are in to reduce background noise while the two aids work together for a natural surround sound hearing experience.

    Kirkland hearing aids

    Source: Costco

    Connect to your iPhone or Android smartphone for hands-free phone calls or to stream music.

    Kirkland Signature 8.0 hearing aids come with a free mobile app you can use to adjust your hearing aid settings and volume and come in a variety of neutral tones plus blue and berry red. A pair of Signature hearing aids come with 10 zinc-air batteries and feature Secure-Tec dust and moisture resistance. Kirkland Signature 8.0 hearing aids cost $1,699 for a pair.

  • Phonak Hearing Aids: The Phonak Brio 3 sold at Costco Hearing Centers are available in custom in-ear, BTE and RIE models and a Power RIE hearing aid that works well in the most challenging hearing environments. Phonak hearing aids boast an exclusive operating system used to analyze sound levels around the wearer to automatically adjust the settings.

    phonak hearing aids

    Source: Costco

    Brio 3 hearing aids come in a variety of colors, and the Phonak Remote app for Android and iOS acts as a remote control for Brio 3 R-C hearing aids. You can enjoy the convenience of hands-free phone calls and streaming music or TV audio directly to the Brio 3 R-C model.

    If you choose a lower model Brio 3 hearing aid, you can use the Phonak ComPilot Air II to send stereo-quality streaming sound to your hearing aids. The ComPilot lets you stream from Bluetooth-enabled devices and works with the Phonak TVLink and RemoteMic hardware for streaming TV or audio over distance directly to the hearing aids. Top of the line Phonak hearing aids cost around $1,400 at Costco.

  • Bernafon hearing aids

    Source: Costco

  • Bernafon Hearing Aids: Bernafon hearing aids sold at Costco excel at automatically adjusting to the sounds around you at any given moment. With the EasyControl A app for iOS, audio can be streamed directly to the hearing aids, and the wearer can make hands-free phone calls. These hearing aids are made specifically for use with iPhone, iPad and iPod Touch mobile devices. If you have an Android phone, you can use a small accessory with a belt clip to have hands-free phone conversations and streaming audio to your hearing aids. Bernafon hearing aids sold at Costco come in custom in-ear, RIE and BTE styles. Prices range from $1,250 to $1,450.

Free Hearing Tests at Costco

Costco offers free hearing tests in stores with hearing aid centers. There is no obligation to buy anything with the hearing tests, and the results are not diagnostic tools for any specific condition. These tests determine if you could improve your hearing, not what is causing hearing loss.

hearing aid

Source: Getty

Costco Hearing Aid Warranties and Service

Warranties vary by model and manufacturer, but Costco provides free loss and damage protection with no deductible for most hearing aids. Costco also checks and cleans hearing aids at no charge, and the Hearing Centers hold frequent events where you can see demonstrations of hearing aids and the accessories available with some hearing aid models. There is no hard selling at the events, and you’ll go home with plenty of information and a goody bag to help you decide which hearing aid works best.

Costco Hearing Aids Complaints

The majority of Costco Hearing Center and hearing aid reviews are mixed with many stores receiving positive reviews and ratings, but other stores having less than stellar ratings among customers. Customers who wrote reviews on ConsumerAffairs gave Costco Hearing Centers a cumulative score of just under three out of five stars. The majority of complaints revolve around store location, appointment times or trouble with some hearing aid models. The Better Business Bureau gives Costco Corporate an A+ rating.

Costco Hearing Aids Q&A

  • Do Costco Hearing Centers take Medicare?
    Medicare does not cover hearing aids and only pays for hearing tests done to diagnose a medical condition. If you have a Medicare supplement or Medicare Advantage plan, you may have some degree of hearing aid coverage. Check your plan documentation or speak with your insurance provider to determine if you have coverage for hearing aids.

  • hearing logo

    Source: Getty

  • Is there a doctor at Costco Hearing Aid Centers?
    Not all Costco locations have a doctor on staff in hearing aid centers, but trained employees can adjust and care for each hearing aid model sold. Employees who perform hearing tests have additional training.

  • Can Costco repair hearing aids?
    Your hearing aids will need to be sent back to the manufacturer for repairs in most cases. The time required to complete the repair varies based on the type of fix and the manufacturer policies.

  • Does Costco offer discounts on hearing aids?
    Sales and discounts on hearing aids are few and far between at Costco because prices are already low, starting at just under $500. The most expensive hearing aids at Costco cost around $2,000, which is probably much less than you will find at an audiologist’s office.

  • Will my insurance cover hearing aids from Costco?
    Most health plans currently on the market do not cover hearing aids or offer only limited coverage. Those offering limited coverage may pay a small portion of the cost and could have coverage limits related to the diagnosis. An exception is hearing aids for children with twenty states mandating this coverage in some capacity on health insurance plans.

Conclusion

With nearly 33 percent of people age 64 and over and half those over age 75 needing hearing aids, finding affordable solutions can be a challenge for seniors. Costco uses their bulk buying power to help reduce hearing aid costs while still providing an in-person fitting with service after the sale. Many Costco members can learn about and shop the variety of brands available at Costco Hearing Centers with no pressure to buy.

Costco Reviews

Recent Reviews

August 18 2019 10:06PM

I bought my Reston hearing aids in January, 2013. The price and free service at Costco are good, but the competence of the technician who adjusts the hearing aids is atrocious. The person who initially set up my hearing aids Margareti **, did a good job of adjusting the three different programs for my hearing aids. However, on subsequent adjustments, the technicians, not Ms **, were either too lazy too incompetent to do even a satisfactory job. The first check the second channel had exactly the same characteristic as the first and the third channel was dead. Besides, both controls adjusted the volume rather than one volume and one channel select. The second time I went in for a check, the situation was the same except that both controls performed channel select and no volume control.COSTCO needs to get competent people like Ms. Ilecki to do the setup and tuning of their hearing aids. I would like to buy new hearing aids, but I cannot buy them at COSTCO because of the inferior technical support. Frank

Daily K.
Bartlett, TN
July 31 2019 6:54PM

I had been using Zounds hearing aids for about 10 years but decided to look around after a bad experience with the manager of the Zounds store I had been going to and the fact that Zounds simply hasn’t been keeping up with the latest technology like streaming, a solid app, and Made for iPhone technology. So I decided to try Costco and am so glad I did! The technician was super nice and the hearing tests were much more comprehensive than the Zounds ones. She recommended ReSound and I just love them. They are much more powerful than the last ones I had from Zounds and I hear much better with them. The MFI technology works great for streaming from my phone and the accessories are terrific. I stream from TV directly into my aids and the watching experience is far better now. Add to that the 3 year warranty covering everything, the 2 year loss and damage warranty, and the 6 month return privilege and I don’t see how you can do better. The final kicker is that the pair of aids only cost $2500 - cheaper than the last set of aids I had from Zounds! I am totally, totally thrilled with the ReSound aids and the Costco service!

Rich M.
Litchfield Park, AZ
July 31 2019 12:44AM

I had a good experience with my hearing test, fitting, and order. After about three days of wearing the hearing aids the left one stopped working. I was told that there was wax in the speaker. I was told to come in for my first service in a week, l made a 1:00 PM appointment at that time. When I showed up for my appointment I was told that they were sorry, but they doubled booked. I had to wait for two hours. I’m not satisfied with the tone which I hear, sounds like a 1960’s transistor radio. After wearing the aids for about 4 more days the left speaker stopped working again. I called the store to get an appointment, and was told that there wasn’t any available time. I was told to come in on the date which I already had an appointment set. That date is 7 days from now, hearing aids are in the dresser. Costco has a crappie service record. Like a lot of businesses, once they have your money, your second class. I’m returning the hearing aids at my next appointment. I live about 45 minutes away and don’t feel like going to the hearing center every week or two.

Dennis S.
Scottsdale, AZ
February 07 2019 1:56AM

This is my second pair of hear-aids because my dog chew my previous set. I went back to Costco because I am happy with their services, price and courteous manner in dealing with me. Always repairing when I need and cleaning the set when I am shopping. That's good convenience for me.

Luisa F.
MESA, AZ
February 05 2019 4:28PM

Apparently the manufacturer of the Kirkland Signature aids is not supporting the brand. So now I have the small size of tubes and tips in one ear and medium in the other. They are ordering more medium but don't hold out much hope that the order will be filled. I'm afraid of the small ones, a tip came off in my ear canal and COSTCO doesn't allow their people to remove it so I had to go to an urgent care to have is taken out. I really do not know what to do now. I have only had the hearing aids for 2 years: I should not have to scrap them and get new ones.

Marylou T.
Pleasant Grove, AL
February 01 2019 9:05PM

This has been a very very frustrating experience. First, we had to purchase a membership. Ok, but all the goodies that influenced our decision were expired! $200.00 in coupons, no good! I have tried to resolve, forget it. Hearing aids were promised within a week and a half, try 3 weeks. The hearing aids once we finally received are defective. I'm disgusted with customer service at Costco.

ROBERT S.
Metairie, LA
January 31 2019 7:25PM

Would like is save time for people with profound hearing loss! Have profound hearing loss and, to make a LONG STORY SHORT, speaker behind the ear hearing aid is the way to go! Purchased speaker behind-the-ear hearing aids in November 1991. Audiologist refuses to sell me anything else since nursing required good hearing & potentially saving lives. Every few years, purchased new hearing aids . In 2012, my blue-cross, blue-shield insurance started contributing towards hearing aids. In September, 2018, attempted to purchase speaker in the ear hearing aids (huge mistake!)! Fortunately Costco has a six month warranty on hearing aids! In short, every speaker in the ear hearing aid broke (one crumbled in my hand after purchase at Costco, the other times the wire came out). After three failed hearing aids, decided to keep the comfortable silicone ear mold and purchase SPEAKER BEHIND THE EAR (not in), & they work wonderfully! Found PHONAK (SPEAKER BEHIND THE EAR) to be my answer! Like night & day; 100% better than new technology speaker in the ear; something to consider for those with profound hearing loss. I Costco has BEST PRICES than any private audio place; unbelievably great fix for 3 year warranty (6 months return warranty!)! Thankful able to get hearing aids that worked best for my hearing loss (speaker behind the ear with soft silicone ear molds). My soft silicone ear molds were made by doctor in audiologist office.

PAMELA S.
Englewood, FL
December 31 2018 6:07PM

I have been buying my hearing aids from COSTCO since the early 1980s. Since the advent of programmable aids at COSTCO in the 90's they have been outstanding. The key has always been communications. I typically go back three to four times to get the aids 'zeroed' in. If you take the time to really talk to the well trained and attentive staff, they will make the small (and sometimes large) adjustments to make the instruments optimal for your particular hearing loss- but you gotta talk to them!!! Don't be afraid, and remember you can return the aids for full refund during the first few months of ownership.

Rye G.
December 24 2018 7:36AM

I spent more than I should have for hearing tests before visiting my local Raleigh Costco. For $1,600, they fixed my hearing. Everywhere else quoted me $7,000. Do yourself a favor and at least visit Costco for your free hearing test.

Daniel G.
December 03 2018 10:43PM

Costco (in spite of their reputation in other departments) charged me FULL LIST PRICE for two Phonak Brio 3 aids (very high end). The warranty was for three years. After a year of REPEATED returns for repair, they finally replaced both my original aids. Another year, and they, too, failed (basically they all intermittently hummed); annoying beyond belief of course. This time, no repair, no replacement, no nothing. The particular Costco was in Springfield, VA, however, forewarned is forearmed.

Curtis M.
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