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Costco Hearing Aids

4.25 Stars (42 Reviews)
Updated: January 25, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager

The well-known warehouse shopping center, Costco, offers more than bulk groceries and office supplies. As part of their commitment to bringing customers a one-stop shopping experience, Costco also provides health services such as optometry, pharmacy and hearing aids with hearing tests and follow-up hearing aid care.

Editorial Breakdown

Ease of Purchase 3.8 Stars
Warranty 4.5 Stars
Price 4.8 Stars
Customer Service 4 Stars

Overall Rating 4.3 Stars

Bottom Line

Costco hearing centers offer five brands of hearing aid: Rexton, ReSound, Kirkland Signature, Bernafon, and Phonak. Each brand is rated for different levels of hearing loss. If you're in the market for a hearing aid, check out our top hearing aid companies by clicking the link below.

Costco Hearing Aids Review

There is a substantial need for affordably-priced hearing aids with 17 percent of Americans having some hearing loss. The average hearing aid costs around $1,500 and is likely not covered by insurance. Costco combines bulk buying power with trusted hearing aid brands and in-store service to distinguish themselves from the competition.


  • Offers several hearing aid brands in one store
  • Free hearing aid loss and damage insurance
  • Free cleanings and checkups


  • Not all stores have a Costco Hearing Center
  • Hearing aids selection is limited in some Costco locations

Costco Hearing Aid Costs

Costco hearing aid prices range depending on the model and start at $899 each. Some hearing aids cost as much as $1,399 each. Custom molds for canal models cost extra. These prices are not especially low for hearing aids, but insurance and cleanings are bundled into the Costco price.

Costco Hearing Aid Prices
Model Level of Hearing Loss Cost
Open Fit Moderately severe $899.99-$1,399.99
Behind the Ear (BTE) Mild to profound $899.99-$1,399.99
In the Ear (ITE) Mild to severe $499.99 to $1,499.99
Canal Mild to moderate $899.99 to $1,499.99
Completely in Canal (CIC) Mild to moderate $899.99 to $1,499.99
Bluetooth Capable Mild to severe $899.99 to $1,399.99

Costco Hearing Aids

Costco Hearing Centers carry five brands of hearing aids: Rexton, ReSound, Kirkland Signature, Bernafon, and Phonak. Customers can find hearing aids to suit their preferences and address from mild to severe hearing loss with open fit hearing aids, behind the ear (BTE) models, Bluetooth behind the ear, receiver in ear (RIE) hearing aids, canal and completely in-canal models. You can control all hearing aid models from Costco with mobile apps, and some offer optional hardware to enhance various needs, such as streaming TV audio directly to the hearing aids. We included the cost of hearing aids at Costco when provided in the brand descriptions when the company provided pricing, and you will find price ranges for all types of hearing aids sold at Costco are in the chart below.

  • Rexton Hearing Aids: The Rexton hearing aids at Costco Hearing Centers include the latest Legato line. The Legato iX is almost invisible in the ear and requires no impression for fitting. The Legato Li features a long-lasting rechargeable lithium-ion battery and Bluetooth capabilities in a RIC hearing aid.

    Rexton hearing aids

    Source: Costco

    These models offer voice amplification for more comfortable conversations over loud background noise. You can use the Connexx Smart iPhone or Android app to control Rexton Legato hearing aids, and the Connexx Smart Connect app to regulate your hearing aids for watching TV, talking on a Bluetooth phone or listening to music. Accessories include Smart Connect, a hands-free Bluetooth remote that allows you to hear phone calls, stream music, TV and other audio directly to your hearing aids.

  • ReSound Hearing Aids: ReSound offers a line of hearing aids including several choices like tiny in-canal models, RIC models, BTE hearing aids and hearing aids for children.

    Resound hearing aids

    Source: Costco

    The in-ear models come in five light to deep skin tone shades, and the BTE and RIC hearing aids come in a few skin tones, light and dark gray, black and white. Resound’s RIC models also come in assorted fun transparent colors like purple, red and orange.

    The Resound Smart app for iOS and Android works with Resound Forte models to control your hearing aids. Among the many accessories, you can add to ReSound hearing aids are a microphone to help you hear one to a few people in a loud environment, the Phone Clip+ which turns your hearing aids into earbuds for use with mobile devices and a TV streamer that sends sound directly to your hearing aids.

  • Kirkland Signature Hearing Aids: Costco’s hearing aid brand, Kirkland Signature 8.0, are energy efficient RIE hearing aids that automatically adjust to the environment you are in to reduce background noise while the two aids work together for a natural surround sound hearing experience.

    Kirkland hearing aids

    Source: Costco

    Connect to your iPhone or Android smartphone for hands-free phone calls or to stream music.

    Kirkland Signature 8.0 hearing aids come with a free mobile app you can use to adjust your hearing aid settings and volume and come in a variety of neutral tones plus blue and berry red. A pair of Signature hearing aids come with 10 zinc-air batteries and feature Secure-Tec dust and moisture resistance. Kirkland Signature 8.0 hearing aids cost $1,699 for a pair.

  • Phonak Hearing Aids: The Phonak Brio 3 sold at Costco Hearing Centers are available in custom in-ear, BTE and RIE models and a Power RIE hearing aid that works well in the most challenging hearing environments. Phonak hearing aids boast an exclusive operating system used to analyze sound levels around the wearer to automatically adjust the settings.

    phonak hearing aids

    Source: Costco

    Brio 3 hearing aids come in a variety of colors, and the Phonak Remote app for Android and iOS acts as a remote control for Brio 3 R-C hearing aids. You can enjoy the convenience of hands-free phone calls and streaming music or TV audio directly to the Brio 3 R-C model.

    If you choose a lower model Brio 3 hearing aid, you can use the Phonak ComPilot Air II to send stereo-quality streaming sound to your hearing aids. The ComPilot lets you stream from Bluetooth-enabled devices and works with the Phonak TVLink and RemoteMic hardware for streaming TV or audio over distance directly to the hearing aids. Top of the line Phonak hearing aids cost around $1,400 at Costco.

  • Bernafon hearing aids

    Source: Costco

  • Bernafon Hearing Aids: Bernafon hearing aids sold at Costco excel at automatically adjusting to the sounds around you at any given moment. With the EasyControl A app for iOS, audio can be streamed directly to the hearing aids, and the wearer can make hands-free phone calls. These hearing aids are made specifically for use with iPhone, iPad and iPod Touch mobile devices. If you have an Android phone, you can use a small accessory with a belt clip to have hands-free phone conversations and streaming audio to your hearing aids. Bernafon hearing aids sold at Costco come in custom in-ear, RIE and BTE styles. Prices range from $1,250 to $1,450.

Free Hearing Tests at Costco

Costco offers free hearing tests in stores with hearing aid centers. There is no obligation to buy anything with the hearing tests, and the results are not diagnostic tools for any specific condition. These tests determine if you could improve your hearing, not what is causing hearing loss.

hearing aid

Source: Getty

Costco Hearing Aid Warranties and Service

Warranties vary by model and manufacturer, but Costco provides free loss and damage protection with no deductible for most hearing aids. Costco also checks and cleans hearing aids at no charge, and the Hearing Centers hold frequent events where you can see demonstrations of hearing aids and the accessories available with some hearing aid models. There is no hard selling at the events, and you’ll go home with plenty of information and a goody bag to help you decide which hearing aid works best.

Costco Hearing Aids Complaints

The majority of Costco Hearing Center and hearing aid reviews are mixed with many stores receiving positive reviews and ratings, but other stores having less than stellar ratings among customers. Customers who wrote reviews on ConsumerAffairs gave Costco Hearing Centers a cumulative score of just under three out of five stars. The majority of complaints revolve around store location, appointment times or trouble with some hearing aid models. The Better Business Bureau gives Costco Corporate an A+ rating.

Costco Hearing Aids FAQ

  • Do Costco Hearing Centers take Medicare?
    Medicare does not cover hearing aids and only pays for hearing tests done to diagnose a medical condition. If you have a Medicare supplement or Medicare Advantage plan, you may have some degree of hearing aid coverage. Check your plan documentation or speak with your insurance provider to determine if you have coverage for hearing aids.

  • hearing logo

    Source: Getty

  • Is there a doctor at Costco Hearing Aid Centers?
    Not all Costco locations have a doctor on staff in hearing aid centers, but trained employees can adjust and care for each hearing aid model sold. Employees who perform hearing tests have additional training.

  • Can Costco repair hearing aids?
    Your hearing aids will need to be sent back to the manufacturer for repairs in most cases. The time required to complete the repair varies based on the type of fix and the manufacturer policies.

  • Does Costco offer discounts on hearing aids?
    Sales and discounts on hearing aids are few and far between at Costco because prices are already low, starting at just under $500. The most expensive hearing aids at Costco cost around $2,000, which is probably much less than you will find at an audiologist’s office.

  • Will my insurance cover hearing aids from Costco?
    Most health plans currently on the market do not cover hearing aids or offer only limited coverage. Those offering limited coverage may pay a small portion of the cost and could have coverage limits related to the diagnosis. An exception is hearing aids for children with twenty states mandating this coverage in some capacity on health insurance plans.


With nearly 33 percent of people age 64 and over and half those over age 75 needing hearing aids, finding affordable solutions can be a challenge for seniors. Costco uses their bulk buying power to help reduce hearing aid costs while still providing an in-person fitting with service after the sale. Many Costco members can learn about and shop the variety of brands available at Costco Hearing Centers with no pressure to buy.

42 Costco Reviews

Write Review
1 Star

July 18 2023 12:18AM

This Costco is horrible. They only offer a 3 month warranty on Kirkland brand hearing aids that cost $1,399.00, Scott ** the manager is a liar also, sent out once for repair, I just had to throw them out and start over!!

Greg K.
Chandler, AZ
5 Stars

November 25 2022 11:11PM

Wow—I can’t believe some of the negative comments here, on people’s experiences with staff at Costco Hearing Aid Centers. I have had consistently fine and professional contacts with staff over seven years now, having replaced my aids after five years and adjusted them several times.

Last year the hearing in my left ear changed dramatically, and was resolved by staff creating a mold which holds the speaker in the center of my ear canal, plus drastic changes in my programs.

My ENT and my audiologist both have worked with the Costco hearing center and they have performed beautifully. I do not have perfect hearing today but the issue is physical, not one of ineptness or carelessness.

I live in the Tucson area where we are loaded with retirees who need hearing care, and yet Costco handles us all, very well indeed.

Jim N.
3 Stars

August 14 2022 7:43PM

I just returned to pick up my Costco KS 9, $1500 a pair aids at Costco, Hutto, TX that I purchased in 2020,--both KS-9s broke at same time-(quality?). Costco repaired both. Had another hearing test (#3) and hearing had deteriorated (am 80-not surprising).

Costco gave me loaner (Jabra Enhance Pro PM 8) made by GN, who makes RESOUND ($2,400 pair) Jabra are lower priced now at $1,700 a pair. Have NOT been happy with Costco KS9. I like music--terrible. Doesn't block out background noise to hear conversations.

Cannot hear/understand conversations in group of 5-6 people. Lots of high pitched sound. Essentially, KS9's are "junk" compared to Resound and the NOW lower priced Jabra.

I could hear music in car driving to Costco with the loaner Jabra, but just turned off the radio driving back with the repaired and reprogrammed KS9. Jabra were NOT available in 2020.

Costco attitude by tech who did hearing test was a 10. Costco tech from whom I picked up the repaired KS9 and tried to explain the problems was a 3. Just like "shingles", doesn't care. She said it was my fault--If I had wanted "quality" should have paid $2,700 vs $1,500 and should have returned the cheaper KS-9s.

I said I pay for value, not highest or lowest price. I had the expensive RESOUND for about 4 years before the KS9's--they were good at the time, but Resound (GN) warranty is not great--cost $140 for any repair after the initial warranty AND after about 4-5 year--they will not repair, so I went to the KS-9s.

Summary if you never had aids, KS-9s are probably OK . If you have had Quality Aids, go for the Jabra, or perhaps Phillips that were not available. They also have Phonak that did not have good reviews. I asked if they took trade credit to upgrade--No.

Aids should be covered by Insurance--but Congress is "shingles". Will probably have to wear the KS-9s around the house or outside and the old RESOUND when people or music is important. Then buy VALUE aids. P.S. Costco sound booths are not realistic--they never test hearing clarity with background noise, as in the real environment.

Even a caveman can hear other people when talking in a cave! Costco tech 3 rating told me to go to an audiologist if I didn't like their testing--actually I had!

Mike B.
Georgetown, TX
5 Stars

January 11 2022 3:33PM

I have been a hearing aid user since 1985, with aids prescribed and fitted by "professional audiologists" (who are more akin to used car salesmen than licensed professionals).

When my then-latest hearing aids (Siemens) finally gave up the ghost in 2010, and a VERY bad experience with the "professional audiologist" I was then working with, I bought a pair of Costco Resound aids at their Gig Harbor store. WHAT A DIFFERENCE! REAL professionalism from a hearing aid provider.

When those aids finally failed in 2018 (the wire from aid to speaker broke), I had moved to San Antonio, so I went to the San Antonio Costco for replacement.

The level of professionalism displayed by personnel at the SA location was as good as the GH location. Both sets of Resound aids (and bluetooth accessories) have worked flawlessly. Highest recommendation!

Duane W.
San Antonio, TX
4 Stars

May 06 2021 10:51PM

I called Costco in New Rochelle New York as I have bad hearing for an appointment. Got one in 3 weeks. I have not been there yet but it was very easy to get an appointment and the sales rep on the phone was very helpful.

To save time what I did was download patient history intake form four pages and filled it out to save time on my appointment.

I strongly recommend this downloading the form and completing it for Costco audiologist. I plan on getting the Kirkland brand as I am on a limited fixed income.

James O.
Bronx, NY
5 Stars

April 24 2021 5:07PM

This is my first time getting hearing aids. What a difference! I bought the Kirkland 10.? and they are fantastic! After a few days my wife turned the volume on the tv to what I set it prior. Wow, talk about waking up the neighborhood... Save up, it's worth it.

Randy M.
1 Star

March 01 2021 2:08AM

I am a Canadian living in the most eastern part of the country near the city of Halifax NS. In order to comment I had to pretend I was entering comment. Based on the premise that I was living in America.

Tomorrow March 1st, I have an appointment with a Costco store in Dartmouth Nova Scotia. I am writing to tell Lynn that I really appreciate her frankness in her writing about her experiences at her local Costco with respect to her hearing aid interactions.

I shall enter my appointment tomorrow feeling somewhat more informed and guarded. Thanks Lynn. Gary.

Gary R.
Halifax, WA
5 Stars

September 29 2020 7:09PM

I have used Kirkland hearing aids 5.0 and 8.0 since 2014. I am going next week for my third set. Further loss of hearing is my problem. The service level of the certified hearing aid specialist, a Mr. ** made all the difference. The product is very good and dependable.

Even more important was the quality of care, compassion and honesty of Mr. **. The pricing of product is excellent, the hearing aids are very good and Costco listens to customers.

The hearing aid center was and is the primary reason for my individual membership as well as their product warranties

5 Stars

September 26 2020 5:30AM

Great service. No pressure to buy. Costco techs do NOT MAKE A COMMISION. They are paid hourly. So if someone tries to tell you that they are trying to sell you something so they can make a commission, well they don't know what they are talking about.

Paul P.
Manteca, CA
1 Star

September 26 2020 4:02AM

Have been a customer for years with Costco hearing. The price of Costco hearing aids is usually unbeatable and that’s about the only good thing I can say about them and I have dealt with all the Costco hearing locations surrounding Denver.

Making appointments is very difficult if not impossible. Costco hearing department will almost NEVER answer their phone. You have to leave a message and play phone tag with them. This is totally ridiculous.

A person who is hard of hearing often needs someone to assist them on the phone. So it would be very helpful if they could just answer the phone when you call.

I have been sitting at the hearing centers, waiting to be called back to an appointment, and you can hear the phone ring off the hook and even if they are not busy they will NOT answer it and this applies to all Denver locations.

Second they state they do not operate on commission so there is no pressure. The River point location consistently will provide poor customer service to an existing customer if they are not going to make money off of them that day.

This is even more true if there is another customer there waiting that they may make money off of that day. This leads me to believe the they may not be working off of commission, but it sure does seem like they are working off of a bonus.

After waiting a month or more for an appointment for either hearing tests, molds, tube replacements, etc they have cut my appointment short because there was a possible sell standing in line.

Even after contacting the head of all Costco hearing aid Centers, Mesfin, with my concerns, this type of poor customer service continues to this day. Riverpoint, Arvada, Quincy and superior locations have very limited availability.

If you walk in an hour before they are closing because you can’t get anyone to answer the phone and you have been playing phone tag with them for days, the staff has either left early or they are shopping the store without leaving a sign or a note at the center.

The center appears to be closed and locked up. So unless you go talk to management asking where the Costco hearing aid staff is, you will assume they are closed and will miss them. This has happened to me at least a half a dozen times at all locations.

Finally, Costco uses hearing aid specialists. These specialists can have as little as 6 months training. Most locations do not have an audiologist on staff.

Services provided by these minimally trained staff members with so little experience, can be the equivalent to ordering hearing aids through the mail.

If you are used to Costco’s exceptional customer service and superior quality products and expect the same from the Costco hearing aid center, think again.

You may get great hearing aids for a great price, but sadly they will do you no good without the customer service to make them work. Hearing aids need to be serviced, cleaned on occasion, retuned to match an increased hearing loss.

You will need new molds and new tubes at least once a year if not more and it will be very difficult to get the assistance Costco hearing center promised you when you purchased the hearing aids form then. Proceed with caution and low expectations.

Lynn R.
Denver, CO