Costco Hearing Aids

Brought new aid from Costco in March and it was best experience for me ever and been dealing with hearing aids most my life.

Corona slowed mail out service time way down from two weeks to over a month and I still need some minor adjustments to get my aids where I want them to be but my experience with costco far exceeds any others so far.

I can usually walk in and get adjustments. Might buy another aid when I get first one way I want it.

I will say, the level of service was impeccable! There is no rush and the team is very helpful. I got the Rixon model. I will give a warning though. Being able to hear again at first is like putting on a pair of glasses and being able to see. You would think this is exactly what you want, it is, but it also kicks your brain into overdrive. Life became overwhelming with the new sensory input and other proved a bit of a challenge to 'settle in'.

Happy with product and the service provided by Costco hearing clinic staff.. Only complaint I have is with the support from Resound itself, which is effectively non-existent. Both in terms of what is provided with online manuals and offering any help related to specific questions. They simply tell you to contact local professional help.

IT all depends on the store. The Farragut, TN Store is awful for after sale customer service. I have had issues getting appointments, being told I am late for an appointment (I was not), and just getting general service. ask Farragut store for a package of wax cups the answer is NO. Atlanta or Florida stores will give you the moon. Needs some spare cups: Farragut NO, Atlanta puts a care package together. It is all about the store.

Took a test from an Audiologist (Dr.) last year to be fitted with ER-15 sound dampening plugs for live music etc. and it cost $150. And was prescribed hearing aids. Decided to shop around. Costco test was free. Test results were identical. The Audiologist recommended some $5000-$7000 solutions.

The Costco device I got was $2700. Their top brand which is Rechargeable, Bluetooth, iPhone access etc. Basic battery version was $1400. Excellent experience. The person who fitted them has worked for Costco for 31 years as a hearing aid ‘fitter’ I guess you’d call her - very pro. Not an audiologist.

I know my hearing loss is due to being in loud bands 7 nights a week for decades, not due to physical or brain issues - so this process worked for me. Did it by appointment, on a Sunday, at at Costco in Mesa AZ so the office was empty of customers (not the parking lot). A very personal, focused experience, not rushed in any way.

Top line test - same as the doctor office last year. Took 30min. Once done, I selected the model I wanted to try. They download all the test info instantly to hearing aid so that they are automatically configured to average use. You get to wear them around the store for half and hour and try them out!! They configure a ‘loaner’ pair for your walk around. Can’t leave the store with them!

Wife gets to talk to you, check how they look, you get to hear the differences etc. Of course you can’t test all the iPhone features. Total time to test, check, and purchase was 1.5hrs. Overall - one of the best customer experiences I can remember. Three year warrantee, free replacement (one each ear) if lost or damaged, rechargeable, two year warranty on the recharger too, 15hr a day battery life. Come in all colors.

I pick them up in two weeks - we’ll see how well they integrate into my life. But the initial test at the store was a stunning improvement. Audiologists are excellent if you need a doctor, but Costco prices don’t include the extra costs the medical community piles on. If you are healthy and just losing some hearing - check it out.

It’s all about the associates. Treat them well. Pay them well. And, they will treat the customers with respect. Bottom line, the happy customer will spend money and return. Some of the associates have been with Costco, long before this location was even built. Twenty seven years, twelve years, etc. They are always helpful and friendly.

The Costco Hearing Aid Centers are more thorough and competent than many medical centers. They are priced lower and service the products they sell. Time for a two year update with my hearing aids. My retest was done by Devon. It took over an hour and was extremely thorough. She made adjustments to my hearing aids and explained what she was doing and why. No one could have been more conscientious or patient. Even if the prices weren’t lower, Costco would be my first choice for hearing aid examinations and products.

I was told by the ENT that I used for 15 years that it would be a waste of money to upgrade my hearing aids. The Phonak’s I currently had provided me with best hearing possible. I didn’t want to spend the rest of my life not hearing half of what friends and family were saying. I made an appointment with Cosco in Cumming Ga.

My audiologist was a very knowledgable young lady named Lara. I have had a number of test at The ENT and Lara’s test was as good or better than any test I have had. She said we could improve my ability to hear and recommended ReSound behind the ear. I could no be more pleased with the results.

I can hear in crowded noisy environments. The blue tooth and streaming features allow me to clearly hear phone conversations and hear tv. She wanted to see me in two weeks after receiving my new hearing aids to be sure I was pleased. They recommend coming by for a free cleaning every 3 months. No appointment. Just drop them off. Better service and about 40 % less money than at my ENT

I could not be happier with my Phillips Hearing Aid from Costco. The hearing test was very professionally done, followed by explanations and hearing aid choices without any sales person speech, upsell or pressure. It's because their staff are salaried, not commissioned. Have had the aids for several months with absolutely no problems.

The technician adjusted the two hearing aids after I got used to them, and cleaned them when there was a clog in the dome piece and tubes. Both services took less than 15 minutes and resolved my needs. I shopped at the Wheaton, MD Costco. The entire staff are pleasant, knowledgeable, and helpful with my questions. The price was about 1/2 or more to comparable models at audiologists and ear doctors - and you can get help 5-6 days a week from 10 AM to 6 PM.

I purchased my first (ReSound) hearing aids from a private audiologist in 2011 and they just gave out this year. After carefully checking reviews (and trying hearing aids at 2 private audiologist this year), I decided to drive 2 hours from Gainesville, FL to Costco Audiology at Millenia Mall to try their aids. They were easy to make an appointment with, answered all my questions and were on time when I arrived. Becky was my technician and she is GREAT!!!

I walked around the store with the test pair she gave me and my problems of hearing in industrial settings (like every restaurant these days!!) disappeared. I could hear hubby when facing away from me which was amazing. She suggested since I was happy with ReSound that we order the Preza model. I was happy that they came with a rechargeable case. No more buying batteries!!! They came in on time, I was happy with my fitting, they answered some follow up questions by phone so I did not have to drive 2 hours. I would not hesitate to refer any one to Becky. I am very happy she is my new friend!!

I have a daughter under the age of 18 that has had hearing-aids since she was 4 years old. Costco by far is the best company we dealt with. BOTH the consumer & sales staff has to be educated in order to have a good experience.

Costco can program multiple settings for your changing environments. One setting can be for at home (quite environment) another setting can be for when you're in a noisy restaurant. Another setting can be for when you're inside a car. My daughter has one setting for outside that cancels wind noise. The thought of her riding her bike in the wind, and having no idea that a car is coming is enough to make this mom scared. Pick 2-4 environments and have them set programs for them.

When I brought my father's hearing-aids in for an adjustment at a different Costco, I was met with very hard resistance. I was the one that had to educate the sales staff. The other hearing aids that we had before Costco were never worn because they never took the time to program them for changing environments. When we asked for a classroom setting, the technician programmed for a quiet environment. Last time I check, a 1st - 6th grades are excessively noisy.

The moral of the story is to know what you need, write it down and then ask for it, making sure they know the type of sounds you're trying to cancel and the sounds you want to be captured. With her Costco hearing aids, she went from a C average student to an A-. Hearing aids are no different than having to wear glasses. Once you wake up they go in. If that isn't the case, and you find yourself not wearing them, then they are programmed wrong.

I found the techs to be helpful calm and patient in a loud bustling atmosphere! They have these quiet little cubicles where the audio testing was done. They were clear and efficient in the instructions. There is always going to be an adjustment for any new device but I find I’m doing fine. And the bonus is I don’t have to keep on asking people to repeat themselves!

I got hearing aids two years ago in Sarasota and they were great. I recently had to have one replace and the service was terrible. After waiting nearly one month for the new hearing aid they called to say it was ready and I should come by to pick it up. When I picked it up they didn’t have time to adjust it. I had make an appointment and wait another two weeks.

When I arrived 10 minutes early for the 1:00 appointment they said my appointment was 12:30 so I had to make another appointment 2 weeks later. It was their mistake, not mine, but they were totally inflexible and rude. I have now been without a properly working hearing aid for six weeks. Terrible customer care.

I was told I needed hearing aid's at a local business in Park Rapids. That employee was on commission. Costco Re tested me and advised against it. She explained my hearing was not that bad and hearing aids would not help at this time. She explained every step of the testing and was very honest showing the results. We decided to re test in 1 year. Thank you so much Karen, you went above and beyond!!!

Purchased Kirkland Brand 9.0 (which is really a special version of Phonak Brio) and find them very good in fact much better than expected. With a 3 year warranty and loss/theft protection built into the purchase can not go wrong. Also a 6 montha trial period which no other manufacturer/vendor has. Granted you have to go to a Costco store that has a hearing center but the cost savings really makes it worth while.

Purchased the top of the line hearing aids Kirkland 9.0 for $1500 for the set not per aid and then added on the dryer/decontaminator for $40. Could not beat this price in fact even though my audiologist sells a similar aid he recommended that Costco was as good and better priced. Watched customer service rep work with customers while doing the paperwork and even there I think I made the right decision at least at this Costco store as the service was great.

I have had my Kirkland ( Rexton ) hearing aids for 3 years now and wear them every day. I was nervous about spending 4K or 5k for hearing aids on my first try. I paid $1700 for my first pair at Costco and have never looked back. The technicians have been excellent, always professional and always on time at two of the Costco’s I shop at. Thank you Costco for supporting seniors and others who need hearing aids. Solid 5 stars!!!

My mom has been wearing hearing aids for over 25 years. Her last 4 sets have come from Costco. They have given her another hearing test every time she requests one. Within the last month, she purchased a new set as the old set was over 8 years old. Like cars, or any technology based product, hearing aids do not last indefinitely. The technician, at the Van Nuys,CA store was terrific. The hearing aids definitely improved her hearing even though her hearing had further deteriorated. Her hearing loss is severe to profound. I had my own hearing test today, and again the technician was great.

My hearing loss is not as severe as my mom's. The tech. said that the Kirkland brand would work as would the Phillips, but the Phillips would be more expensive. I asked to test both and found that I much preferred the Phillips. The difference to me was like a luxury versus economy car. Both will get you there, but the luxury car is much more comfortable.

Getting an appointment does require advance planning, and it does take about 2 weeks to get the hearing aids as they have to be ordered. Adjustments can be done without an appointment, but you may have a wait if all the techs working are with other customers. I would say our location and technician get 5 stars in every category.

I’ve been to the store 3 times and they never have anyone that can spend time with me. Two week wait for ear test. This tells me I won’t get quick help when I need it. Buyer beware. I spoke to sales rep but he didn’t remember me. A week earlier I was at Costco trying to try hearing aids but nobody was available to help me.

What I find that is inherent in all these Audi hearing tests is.. see items below. 1). The audiogram is given in a quiet room to exclude outside noise. 2). The person wears earphones. ( the earphones must be able to reproduce a high quality of sound. 3) The audiologist then reads the chart. Orders and receives the hearing aid, and sets the program in the hearing aid response to make up for the lost frequency’s 4) you are invited in to have the hearing aid fitted. An earmold was made to fit your ear or he installed soft ear pieces installed. 4). He then will ask “how does it sound” well NOT GOOD, adjustments are mage. 5). More appointments are made for you and more adjustments, usually in his small lab where there is a kit if echo and noise. YOU HAVE TO DO THE TEST TO SEE IMPROVEMENT?. 6). NO MORE TESTS ARE DONE TO ACTUALLY MEASURE THE IMPROVEMENT MADE SO IT IS UP TO YOU TO TEST HOW WELL YOU LIKE THEM, 7.) After several months the aid is in a bureau drawer. And $2500 To $5000 is in the audiologists pocket. 8] your hearing is NEVER RETESTED...BEFORE AND AFTER. HEARING PERFORMANCE.

An ophthalmologist tests eyesight before is tested with a chart and after you put on the glasses. And the chart is now easily read. Improvements are noted. Before and after tests are not done probably because they would not show improvements! That is why hearing aid audiologists are a scam. The cost of the aid is probably $ 200, they get $2000. With the advances in electronics, a hearing test and a hearing aid programmer could be done on your IPad. Possibly your a iPad could have an APP that functions as a hearing aid, using Bluetooth WIRELESS EARPHONES. IF CHINA COMES OUT WITH THAT THE AUDIOLOGISTS WOULD BE OUT OF BUSINESS

I had a hearing test while still living in Colorado at a regular hearing clinic. The test showed moderate loss at the higher frequencies. Then came the pitch to purchase hearing aids. The cost; $6000. I decided to wait.

A few months later we moved to Arizona and I thought I would see how much hearing aids would cost from Costco. Another hearing test was performed which I thought was more complete than the one I had in CO. The cost for the "top of the line" aids; $2500. The service was fantastic and I could not be happier with the aids

Earlier in 2019, I researched brands / technology extensively before going to my local Costco Hearing Aid Center. Based upon my lifestyle (outdoors, music), I was interested in trying the Bernafon brand. However, the hearing aid "fitter" steered me instead to ReSound (better commission / mark-up?).

I just returned these before Costco's 6-month "trial" expired, as the sounds were not 'natural' and 'clean', only louder and tinny and irritating. I would never say that "money is no object", but honestly the difference between a medical device that works and one that irritates, I would rather spend double what I paid at Costco for a better device and a trained hearing aid "fitter". My next stop will be an audiologist at a private practice that carries Bernafon and Oticon!

15 months ago, I went to my local Costco for an audio evaluation and my life improved dramatically from that point on. EVERYTHING about the experience was positive; the technical staff, the procedures, the products, have all, more than met my expectations. This week, I needed some technical assistance, including new supplies to maintain the devices. A phone call, an immediate visit, and all is good. Hearing is such an important of life; thank you Costco for keeping me tuned in.

I bought my Reston hearing aids in January, 2013. The price and free service at Costco are good, but the competence of the technician who adjusts the hearing aids is atrocious. The person who initially set up my hearing aids Margareti **, did a good job of adjusting the three different programs for my hearing aids.

However, on subsequent adjustments, the technicians, not Ms **, were either too lazy too incompetent to do even a satisfactory job. The first check the second channel had exactly the same characteristic as the first and the third channel was dead. Besides, both controls adjusted the volume rather than one volume and one channel select.

The second time I went in for a check, the situation was the same except that both controls performed channel select and no volume control.COSTCO needs to get competent people like Ms. Ilecki to do the setup and tuning of their hearing aids.

I would like to buy new hearing aids, but I cannot buy them at COSTCO because of the inferior technical support. Frank

I had been using Zounds hearing aids for about 10 years but decided to look around after a bad experience with the manager of the Zounds store I had been going to and the fact that Zounds simply hasn’t been keeping up with the latest technology like streaming, a solid app, and Made for iPhone technology. So I decided to try Costco and am so glad I did! The technician was super nice and the hearing tests were much more comprehensive than the Zounds ones. She recommended ReSound and I just love them. They are much more powerful than the last ones I had from Zounds and I hear much better with them. The MFI technology works great for streaming from my phone and the accessories are terrific. I stream from TV directly into my aids and the watching experience is far better now. Add to that the 3 year warranty covering everything, the 2 year loss and damage warranty, and the 6 month return privilege and I don’t see how you can do better. The final kicker is that the pair of aids only cost $2500 - cheaper than the last set of aids I had from Zounds! I am totally, totally thrilled with the ReSound aids and the Costco service!

I had a good experience with my hearing test, fitting, and order. After about three days of wearing the hearing aids the left one stopped working. I was told that there was wax in the speaker. I was told to come in for my first service in a week, l made a 1:00 PM appointment at that time. When I showed up for my appointment I was told that they were sorry, but they doubled booked. I had to wait for two hours. I’m not satisfied with the tone which I hear, sounds like a 1960’s transistor radio. After wearing the aids for about 4 more days the left speaker stopped working again. I called the store to get an appointment, and was told that there wasn’t any available time. I was told to come in on the date which I already had an appointment set. That date is 7 days from now, hearing aids are in the dresser. Costco has a crappie service record. Like a lot of businesses, once they have your money, your second class. I’m returning the hearing aids at my next appointment. I live about 45 minutes away and don’t feel like going to the hearing center every week or two.

This is my second pair of hear-aids because my dog chew my previous set. I went back to Costco because I am happy with their services, price and courteous manner in dealing with me. Always repairing when I need and cleaning the set when I am shopping. That's good convenience for me.

Apparently the manufacturer of the Kirkland Signature aids is not supporting the brand. So now I have the small size of tubes and tips in one ear and medium in the other. They are ordering more medium but don't hold out much hope that the order will be filled. I'm afraid of the small ones, a tip came off in my ear canal and COSTCO doesn't allow their people to remove it so I had to go to an urgent care to have is taken out. I really do not know what to do now. I have only had the hearing aids for 2 years: I should not have to scrap them and get new ones.

This has been a very very frustrating experience. First, we had to purchase a membership. Ok, but all the goodies that influenced our decision were expired! $200.00 in coupons, no good! I have tried to resolve, forget it. Hearing aids were promised within a week and a half, try 3 weeks. The hearing aids once we finally received are defective. I'm disgusted with customer service at Costco.

Would like is save time for people with profound hearing loss! Have profound hearing loss and, to make a LONG STORY SHORT, speaker behind the ear hearing aid is the way to go! Purchased speaker behind-the-ear hearing aids in November 1991. Audiologist refuses to sell me anything else since nursing required good hearing & potentially saving lives. Every few years, purchased new hearing aids . In 2012, my blue-cross, blue-shield insurance started contributing towards hearing aids. In September, 2018, attempted to purchase speaker in the ear hearing aids (huge mistake!)! Fortunately Costco has a six month warranty on hearing aids! In short, every speaker in the ear hearing aid broke (one crumbled in my hand after purchase at Costco, the other times the wire came out).

After three failed hearing aids, decided to keep the comfortable silicone ear mold and purchase SPEAKER BEHIND THE EAR (not in), & they work wonderfully! Found PHONAK (SPEAKER BEHIND THE EAR) to be my answer! Like night & day; 100% better than new technology speaker in the ear; something to consider for those with profound hearing loss. I Costco has BEST PRICES than any private audio place; unbelievably great fix for 3 year warranty (6 months return warranty!)! Thankful able to get hearing aids that worked best for my hearing loss (speaker behind the ear with soft silicone ear molds). My soft silicone ear molds were made by doctor in audiologist office.

I have been buying my hearing aids from COSTCO since the early 1980s. Since the advent of programmable aids at COSTCO in the 90's they have been outstanding. The key has always been communications. I typically go back three to four times to get the aids 'zeroed' in. If you take the time to really talk to the well trained and attentive staff, they will make the small (and sometimes large) adjustments to make the instruments optimal for your particular hearing loss- but you gotta talk to them!!! Don't be afraid, and remember you can return the aids for full refund during the first few months of ownership.

I spent more than I should have for hearing tests before visiting my local Raleigh Costco. For $1,600, they fixed my hearing. Everywhere else quoted me $7,000. Do yourself a favor and at least visit Costco for your free hearing test.

Costco (in spite of their reputation in other departments) charged me FULL LIST PRICE for two Phonak Brio 3 aids (very high end). The warranty was for three years. After a year of REPEATED returns for repair, they finally replaced both my original aids. Another year, and they, too, failed (basically they all intermittently hummed); annoying beyond belief of course. This time, no repair, no replacement, no nothing. The particular Costco was in Springfield, VA, however, forewarned is forearmed.

In 2013, I purchased some hearing aids, was shown Bernafon as the best hearing aid. I was totally disappointed. Yes I could hear louder, but that didn't mean I could understand the words better. I especially hated women's voices as all I could hear for the majority of the time was a high pitch, nasal sound. They were "adjusted" a number of times. In 2018, I went for another hearing test and was encouraged to purchased "new and improved" HA. I knew I didn't want Bernafon, based on my experience. I was told to do research and to make sure my phone worked with my hearing aids. I saw that if you don't have an Iphone, it is going to be a challenge. Being very parsimonious, I have a tracfone, $100 a year, can't beat that. It does what I need it to. I am adverse spending a ton of money for things I do not regard as important. Fortunately, I lost one hearing aid, (yes, it forced me to look seriously). Since the staff didn't answer my calls as to the type of hearing would be suitable with an android, she was for Bernafon, not another brand as being too "tinny".

So I researched on my own. Unfortunately, yes, you might need an Iphone, OR NOT. I did a lot of research which lead to a lot of frustration, but decided to go to an Hearing aid specialist. By then I had purchased a new Tracfone with the newest program (Nougat) built with hearing aid compatibility. He proposed a new set of hearing aids, which paired perfectly with the phone. I tested these hearing aids for a month with weekly visits to this company. Outstanding service. I purchased these hearing aids, yes they are expensive. BUT, not only can I hear, I can understand the words. I can hear in noisy situations as best as can be, this is the hardest to do. So find yourself a competent hearing aid specialist, a good set of hearing aids, a cheap phone to help pay for the hearing aids. Either Costco isn't it or its staff isn't it.