Embrace Hearing Review
Embrace Hearing customizes hearing aids for each customer using hearing tests uploaded on their website or faxed to the company. Embrace Hearing offers three hearing aid models to choose from depending on your needs and budget. Each model comes in 2 or 3 performance levels.
The National Institute on Deafness and Other Communication Disorders reports that roughly 29 million adults in the U.S. could benefit from wearing hearing aids. However, of adults aged 70 and over diagnosed with hearing loss, fewer than 30 percent have ever worn hearing aids. Among adults aged 20 to 69 diagnosed with hearing loss, that number drops to 16 percent. Embrace Hearing seeks to improve the hearing of any age group with their mission statement, “To hear better is to live better and to embrace hearing is to embrace life.”
- High performance, state-of-the-art technology
- Custom programmed hearing aids
- Affordable prices
- 45-day return policy with full refund
- 3-year warranty
- Rechargeable models
- Smartphone streaming capabilities
- Customer service is only available over the phone or online
Embrace Hearing Aid Models
Embrace Hearing offer three models to cover the most requested features. All of the models come with the ability to detect your environment and automatically adjust for it. Tinnitus management software is also included on all models.
The X-Series is a receiver in canal (RIC) model suitable for mild to profound hearing loss. In addition to excellent clarity, this model can be directly paired to your smartphone (iPhone or Android) for direct, 2-way hands-free calls and is available in rechargeable and battery models. Tinnitus programming is included on request. The X-Series is available in 2 performance levels (X-520 and the X-920. Both are available in with rechargeable batteries. All X-Series models have a 3-year warranty. Prices start at $899/ear.
The A-Series is a receiver in canal (RIC) model suitable for mild to profound hearing loss. The A-Series is a more affordable model for those not looking for Bluetooth or a smart phone app to control their hearing aids. The A-Series is available in 3 performance levels (A-410, A-710 and A-920R). Prices start at $599 with a 2 year warranty.
The C-Series is an ’invisible-in-canal’ model suitable for mild to moderately severe hearing loss. This model fits entirely into you ear canal making it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and Tinnitus programming is included on request. The C-Series is available in 2 performance levels (C-660 and C-860) to give you a range of prices starting at $949 with a full 3 year warranty.
Embrace Hearing premium hearing aids come standard with a variety of hearing aid features and accessories, including live program optimization which automatically adjusts hearing aids to the noise level in the current environment. Standard features and technology include:
- Wind block
- Directional microphones
- Up to 20 programmable bands to increase clarity
- Live program optimization
- Batteries or rechargeable
- Wax guards
- Bluetooth compatible
- Tinnitus programming
- 2 or 3 year warranty
Embrace Hearing Aid Accessories
There are no remotes required for either the X-Series or the C-Series – both are ‘controlled’ with a free SmartPhone app. With the X-Series, you get two way 100% hands free phone calls. For someone who prefers a traditional remote, the A-Series offers several types of hand help remotes for volume and programs.
Embrace Hearing Aids Costs and Payment Plans
As noted in our Best Hearing Aid Guide, the national average cost for a single hearing aid runs around $2,300. Embrace Hearing passes on significant savings to customers because they buy directly from a quality manufacturer then sell directly to consumers. Prices range from $599 for an entry level model to $1,299 per ear for the top of the line. The chart below breaks out costs by model and options, and shipping is free on all purchases. There is no sales tax added to your order.
Embrace Hearing offers two monthly payment plans, or you can pay in one lump sum at the time you place your order. Affirm offers 6 months to 36 month financing options. The Care Credit program lets you pay over 12 months with no interest or 24 months at 14.9 percent interest.
You have 45 days to try Embrace Hearing aids, and if they don’t work out, you can return them for a full refund. There are no restocking or programming fees.
Premium Hearing Aid Prices
|Direct Bluetooth streaming||X-520||$899|
|Direct Bluetooth streaming Top-of-the-line||X-920||$1,199|
|Invisible (in Canal)||C-660||$949|
|Invisible (in Canal) Top-of-the-line||C-860||$1,249|
|Simple – to smartphone required||A-410||$599|
|Simple – to smartphone required||A-710||$899|
|Simple – to smartphone required Top-of-the-line||A-920R||$1,099|
Embrace Hearing Customer Support
Embrace Hearing has dedicated customer support via a toll-free number, email, fax, or from the website using an online contact form. Help is always available 24 hours a day, every day of the week. Embrace Hearing’s website has an excellent hearing aid resource library, which includes instructional videos, answers to common questions, service and repair information, a glossary and online accessory store.
How to Buy Embrace Hearing Aids
Embrace Hearing aids are available on their website or by phone by calling 855-278-3108. You will need a hearing test from a trained professional audiologist or ENT specialist before you can order, then send the test results to Embrace Hearing via fax, email or upload them on the site. Embrace also accepts certain online tests and they have information on their website about which tests they recommend. From there, you choose the hearing aids and accessories you want on the website or speak to their hearing experts to get a recommendation or answer any questions. Embrace Hearing’s audiology team is always available to help you make the best hearing aid selection based on your preferences, budget and hearing test.
After you place an order, Embrace Hearing’s audiology team custom programs the hearing aids based on the hearing test results. Hearing aids are shipped to the consumer within 24-48 hours and received within a week.
Embrace Hearing’s hearing aids are ranked first among 15 other brands on ConsumerAffairs. Embrace Hearing is a ConsumerAffairs Accredited Brand with a rating of 4.8 out of 5 stars. The company earned an “A+” rating from the Better Business Bureau with zero complaints and became a BBB-accredited business in June 2016. Positive customer reviews most often emphasize the exceptional, friendly customer support and the quality and affordability of Embrace Hearing aids. What is the difference between Embrace Hearing’s RIC and CIC hearing aids? Will my Embrace Hearing aids be comfortable right out of the box? Do Embrace Hearing aids work for all levels of hearing loss? How does Embrace Hearing’s “Live Speech Focus” feature work? What if my Embrace Hearing aids need to be reprogrammed or repaired? Embrace Hearing sells high quality, affordable hearing aids with several solutions for improving hearing. The three hearing aid models are all built with state-of-the-art technology to offer superior performance for any level of hearing loss. Embrace Hearing ranks highly with consumers for product quality, affordability and highly responsive customer support, making the company a trusted hearing aid provider.
Embrace Hearing Complaints
Embrace Hearing Q&A
Embrace Hearing’s X-Series and A-Series are both behind-the-ear RIC models or receiver-in-canal hearing aids. With this style, the body of the hearing aid is behind your ear and then a thin transparent wire goes over your ear and into your ear canal. Embrace Hearing’s C-Series are CIC — completely-in-canal — hearing aids are fit entirely into your ear canal making them almost invisible. For more information each model is explained in our article about different types of hearing aids.
Yes, your Embrace Hearing aids come with everything you need to use them as soon as you receive the shipment. Their Audiology Team will call you when you receive your order to help you with any issues. All Embrace Hearing models come with an assortment of domes that fit in the ear canal to be sure you get the right fit. It will take some time for you to adjust to hearing all the sounds you’ve been missing, which is the case for all hearing aids. Your brain needs to relearn how to ignore background sounds like footsteps, the turning of a page and other everyday sounds.
No one Embrace Hearing model addresses all hearing needs. However, you can find a solution among the company’s three hearing aids, whether your hearing loss is mild, moderate, severe or profound. If you have advanced or profound hearing loss, you should consider the X-920 or A-920.
Embrace’s X-920 and A-920 have a specialized software called “live speech focus”. This enables the hearing aids to work together to determine who is the dominant speaker in your immediate vicinity and the focus directly on them. This is very powerful in a group situation like a restaurant or meeting – anytime when you are with more than 1 or 2 people.
Embrace Hearing provides free reprogramming services during the warranty period. After the warranty expires, Embrace Hearing can program and repair your hearing aids, for $150 plus the cost of shipping and with a 48-hour turnaround. However, the company provides videos on the website so you can learn how to maintain your hearing aids yourself.
Embrace Hearing’s hearing aids are ranked first among 15 other brands on ConsumerAffairs. Embrace Hearing is a ConsumerAffairs Accredited Brand with a rating of 4.8 out of 5 stars. The company earned an “A+” rating from the Better Business Bureau with zero complaints and became a BBB-accredited business in June 2016. Positive customer reviews most often emphasize the exceptional, friendly customer support and the quality and affordability of Embrace Hearing aids.
What is the difference between Embrace Hearing’s RIC and CIC hearing aids?
Will my Embrace Hearing aids be comfortable right out of the box?
Do Embrace Hearing aids work for all levels of hearing loss?
How does Embrace Hearing’s “Live Speech Focus” feature work?
What if my Embrace Hearing aids need to be reprogrammed or repaired?
Embrace Hearing sells high quality, affordable hearing aids with several solutions for improving hearing. The three hearing aid models are all built with state-of-the-art technology to offer superior performance for any level of hearing loss. Embrace Hearing ranks highly with consumers for product quality, affordability and highly responsive customer support, making the company a trusted hearing aid provider.