Embrace Hearing

Embrace Hearing Review

Embrace Hearing customizes hearing aids for each customer using hearing tests uploaded on their website or faxed to the company. Embrace Hearing offers three hearing aid models to choose from depending on your needs and budget. Each model comes in 2 or 3 performance levels.

The National Institute on Deafness and Other Communication Disorders reports that roughly 29 million adults in the U.S. could benefit from wearing hearing aids. However, of adults aged 70 and over diagnosed with hearing loss, fewer than 30 percent have ever worn hearing aids. Among adults aged 20 to 69 diagnosed with hearing loss, that number drops to 16 percent. Embrace Hearing seeks to improve the hearing of any age group with their mission statement, “To hear better is to live better and to embrace hearing is to embrace life.”

Pros
  • High performance, state-of-the-art technology
  • Custom programmed hearing aids
  • Affordable prices
  • 45-day return policy with full refund
  • 3-year warranty
  • Rechargeable models
  • Smartphone streaming capabilities

Cons
  • Customer service is only available over the phone or online

Embrace Hearing Aid Models

Embrace Hearing offer three models to cover the most requested features. All of the models come with the ability to detect your environment and automatically adjust for it. Tinnitus management software is also included on all models.

  • The X-Series is a receiver in canal (RIC) model suitable for mild to profound hearing loss. In addition to excellent clarity, this model can be directly paired to your smartphone (iPhone or Android) for direct, 2-way hands-free calls and is available in rechargeable and battery models. Tinnitus programming is included on request. The X-Series is available in 2 performance levels: the X-520 and the X-920. Both are available in with rechargeable batteries. All X-Series models have a 3-year warranty. Prices start at $899/ear.

  • The A-Series is a receiver in canal (RIC) model suitable for mild to profound hearing loss. The A-Series is a more affordable model for those not looking for Bluetooth or a smart phone app to control their hearing aids. The A-Series is available in 3 performance levels (A-410, A-710 and A-920R). Prices start at $599 with a 2 year warranty.

  • The C-Series is an ’invisible-in-canal’ model suitable for mild to moderately severe hearing loss. This model fits entirely into you ear canal making it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and Tinnitus programming is included on request. The C-Series is available in 2 performance levels (C-660 and C-860) to give you a range of prices starting at $949 with a full 3 year warranty.

Embrace Hearing

Source: Embrace Hearing

Embrace Hearing premium hearing aids come standard with a variety of hearing aid features and accessories, including live program optimization which automatically adjusts hearing aids to the noise level in the current environment. Standard features and technology include:

  • Wind block
  • Directional microphones
  • Up to 20 programmable bands to increase clarity
  • Live program optimization
  • Batteries or rechargeable
  • Wax guards
  • Domes
  • Bluetooth compatible
  • Tinnitus programming
  • 2 or 3 year warranty

Embrace Hearing Aid Accessories

There are no remotes required for either the X-Series or the C-Series – both are ‘controlled’ with a free SmartPhone app. With the X-Series, you get two way 100% hands free phone calls. For someone who prefers a traditional remote, the A-Series offers several types of hand help remotes for volume and programs.

Embrace Hearing Aids Costs and Payment Plans

As noted in our Best Hearing Aid Guide, the national average cost for a single hearing aid runs around $2,300. Embrace Hearing passes on significant savings to customers because they buy directly from a quality manufacturer then sell directly to consumers. Prices range from $599 for an entry level model to $1,299 per ear for the top of the line. The chart below breaks out costs by model and options, and shipping is free on all purchases. There is no sales tax added to your order.

Embrace Hearing offers two monthly payment plans, or you can pay in one lump sum at the time you place your order. Affirm offers 6 months to 36 month financing options. The Care Credit program lets you pay over 12 months with no interest or 24 months at 14.9 percent interest.

You have 45 days to try Embrace Hearing aids, and if they don’t work out, you can return them for a full refund. There are no restocking or programming fees.

Embrace Hearing
Premium Hearing Aid Prices
Feature Model Price
Per Ear
Direct Bluetooth streaming X-520 $899
Direct Bluetooth streaming Top-of-the-line X-920 $1,199
Invisible (in Canal) C-660 $949
Invisible (in Canal) Top-of-the-line C-860 $1,249
Simple – No smartphone required A-410 $599
Simple – No smartphone required A-710 $899
Simple – No smartphone required Top-of-the-line A-920R $1,099

Embrace Hearing Customer Support

Embrace Hearing has dedicated customer support via a toll-free number, email, fax, or from the website using an online contact form. Help is always available 24 hours a day, every day of the week. Embrace Hearing’s website has an excellent hearing aid resource library, which includes instructional videos, answers to common questions, service and repair information, a glossary and online accessory store.

How to Buy Embrace Hearing Aids

Embrace Hearing aids are available on their website or by phone by calling 855-278-3108. You will need a hearing test from a trained professional audiologist or ENT specialist before you can order, then send the test results to Embrace Hearing via fax, email or upload them on the site. Embrace also accepts certain online tests and they have information on their website about which tests they recommend. From there, you choose the hearing aids and accessories you want on the website or speak to their hearing experts to get a recommendation or answer any questions. Embrace Hearing’s audiology team is always available to help you make the best hearing aid selection based on your preferences, budget and hearing test.

After you place an order, Embrace Hearing’s audiology team custom programs the hearing aids based on the hearing test results. Hearing aids are shipped to the consumer within 24-48 hours and received within a week.

Embrace Hearing

Source: Embrace Hearing

Embrace Hearing Complaints

Embrace Hearing’s hearing aids are ranked first among 15 other brands on ConsumerAffairs. Embrace Hearing is a ConsumerAffairs Accredited Brand with a rating of 4.8 out of 5 stars. The company earned an “A+” rating from the Better Business Bureau with zero complaints and became a BBB-accredited business in June 2016. Positive customer reviews most often emphasize the exceptional, friendly customer support and the quality and affordability of Embrace Hearing aids.

Embrace Hearing Q&A

  • What is the difference between Embrace Hearing’s RIC and CIC hearing aids?
    Embrace Hearing’s X-Series and A-Series are both behind-the-ear RIC models or receiver-in-canal hearing aids. With this style, the body of the hearing aid is behind your ear and then a thin transparent wire goes over your ear and into your ear canal. Embrace Hearing’s C-Series are CIC — completely-in-canal — hearing aids are fit entirely into your ear canal making them almost invisible. For more information each model is explained in our article about different types of hearing aids.

  •  hearing aid

    Source: Getty
  • Will my Embrace Hearing aids be comfortable right out of the box?
    Yes, your Embrace Hearing aids come with everything you need to use them as soon as you receive the shipment. Their Audiology Team will call you when you receive your order to help you with any issues. All Embrace Hearing models come with an assortment of domes that fit in the ear canal to be sure you get the right fit. It will take some time for you to adjust to hearing all the sounds you’ve been missing, which is the case for all hearing aids. Your brain needs to relearn how to ignore background sounds like footsteps, the turning of a page and other everyday sounds.

  • Do Embrace Hearing aids work for all levels of hearing loss?
    No one Embrace Hearing model addresses all hearing needs. However, you can find a solution among the company’s three hearing aids, whether your hearing loss is mild, moderate, severe or profound. If you have advanced or profound hearing loss, you should consider the X-920 or A-920.

  • How does Embrace Hearing’s “Live Speech Focus” feature work?
    Embrace’s X-920 and A-920 have a specialized software called “live speech focus”. This enables the hearing aids to work together to determine who is the dominant speaker in your immediate vicinity and the focus directly on them. This is very powerful in a group situation like a restaurant or meeting – anytime when you are with more than 1 or 2 people.

  • What if my Embrace Hearing aids need to be reprogrammed or repaired?
    Embrace Hearing provides free reprogramming services during the warranty period. After the warranty expires, Embrace Hearing can program and repair your hearing aids, for $150 plus the cost of shipping and with a 48-hour turnaround. However, the company provides videos on the website so you can learn how to maintain your hearing aids yourself.

Conclusion

Embrace Hearing sells high quality, affordable hearing aids with several solutions for improving hearing. The three hearing aid models are all built with state-of-the-art technology to offer superior performance for any level of hearing loss. Embrace Hearing ranks highly with consumers for product quality, affordability and highly responsive customer support, making the company a trusted hearing aid provider.

To learn more and start your 45-day trial, call 855-278-3108 or visit the Embrace Hearing website.

Embrace Hearing Reviews

Recent Reviews

Featured Review
June 24 2019 11:19AM

I had significant hearing loss and I needed to replace the hearing aids that I was using so I decided to try Embrace. I needed to get hearing aids that were behind-the-ear type. I selected the color that I needed, I viewed them on my iPad and I picked a color that turned out to be wrong. It didn't work at all.

They allowed me to change color and I really appreciated that. I noticed there are some sounds that I do hear better. I have three settings. I complained about how that first setting worked because I couldn't tell which way first was coming from behind me. The second tier works the same way. But I've discovered that setting 3 works for me. So, I decided not to complain about setting 1. I think Embrace Hearing works for me because I have experience with hearing aids.

I chose different domes for my ears than what they originally sent me and that works okay. I would recommend it as far as the treatment that I've gotten. But I would be careful to recommend it to somebody that had never worn hearing aids before. I am completely satisfied with my Embrace. They're the last things I take off when I go to bed and almost the first things that I put on in the morning.

Herbert B.
Sun City, AZ
September 24 2021 8:44AM

We love the Embrace hearing aid. Embrace's customer service was all top-notch. We've never had any problem. Once we called up, we've gotten all our answers taken care of. Lois wears the hearing aid all the time. It fits perfect. She loves it, especially the app for her phone.

Patrick M.
Anthem, AZ
September 24 2021 6:33AM

Embrace has good service and I like their price. The hearing aids are good. I hear what I'm supposed to hear. Embrace ships fast and I could take the hearing aids back too within a fair amount of time. With Embrace, you'd save a lot of money and the product quality is good.

Herbert G.
Waxhaw, NC
September 18 2021 11:21AM

This is my second set from Embrace. I had another one before from another company but it was pretty expensive and Embrace was much cheaper and much better. When I don't have the hearing aids in, I can hardly hear anything, but when I put it in, I'm hearing everything. So, it's perfect.

I now can converse with people. I wasn't participating in conversations before because I couldn't hear without the hearing aids. It makes life better. I can adjust the volume by my own cellphone.

There's also a Bluetooth feature. You have to pair your hearing aid with your phone, and once the call comes in, it goes straight to your hearing aid. Also, my experience with the persons who I spoke with was perfect.

Michael M.
Valley Stream, NY
September 17 2021 6:30AM

Conversation has always been a problem for me if there's background noise. If there's no background noise, I could hear almost well, but I have trouble hearing my grandson because he didn't pronounce really sharply. I probably didn't hear 50% of what people were saying.

I have tried at least four different hearing aid suppliers before Embrace. Then I had an Embrace hearing aid for a while and it was alright, but it wasn't great. Finally, they stopped working. I contacted Embrace and wanted to see what it would cost to get them fixed.

They told me they had a sale on and that the newer hearing aids were more improved than what I had. So, I decided to go with the best hearing aids Embrace had and see how they worked.

My hearing aids now are by far the best that I had. I can really tell a difference. There are still times where I have to ask a couple of times what was said, but I probably hear 70% of what's being said in general.

I can hear the TV much better even with background noise. I just feel like it's too loud and it can be tinny. They're not perfect but the improvement is worth what I paid for it. I paid $2,500 for these hearing aids.

Embrace's customer service reps have followed up with me. When I call about something, they have the right person get back to me.

Even when I had the first set, they were very good about service and trying to find solutions. They can also adjust my hearing aids online somehow. I don't have to send them back.

Jay H.
Mount Arlington, NJ
September 14 2021 12:25PM

I have trouble listening to the TV and my wife would complain because I would turn the TV way up. Then I had trouble understanding some words because I'll back the TV up and watch it again, and I'm trying to figure out what they said.

Then I had another hearing test done. A lady was asking me questions, and I had to ask her a few times over and over, "What did you say? What did you say?" I could hear but I couldn't understand it.

The Embrace hearing aids helped. I don't wear them all the time. I do wear them when I'm in meetings. They're pretty good. I wish the battery life was a little bit longer.

Richard H.
Orange Park, FL
September 14 2021 12:15PM

Embrace Hearing was a lot cheaper than regular in-office providers. I got a reference from a family friend and it was a doctor who also uses Embrace. We have toyed with going to Costco for their service, but they're difficult to access. They're not near my office.

I have been happy with the customer service I've been getting from Embrace. Embrace has helped me to be able to hear. It's opened up opportunities that I did not have before.

Aharon S.
Spring Valley, NY
September 13 2021 12:34PM

After checking Embrace's reviews after doing some research, I decided they would be the best way to go for what I needed. Overall, the hearing aids worked exactly the way I wanted them to. It's just that sometimes the streaming isn't what it seems like it should be.

Eric L.
Grand Lake, CO
June 23 2020 7:06AM

I have severe hearing loss. I had 15% in one year and about less than 50% in the other side. The hearing test came up with exactly what I needed, and Embrace has done that. My girls got ahold my hearing aids and chewed them up. I went back to Embrace because I liked the first product.

They are rechargeable, so that makes them even nicer. I don't have to buy batteries. In fact, I shipped all the batteries that I had to my brother. He's using the same stuff, so it worked out pretty well.

The only problem I have is I can't keep them in my ears. I constantly have to push him back in. I've tried various things. And I've talked to somebody about the leads, and they informed me that I had the longest leads in industry.
So, if that has changed, and there are some longer leads available, I'd certainly be interested in that. I like the product a lot. I would certainly send a friend who needs hearing aids to Embrace.

Rich N.
Eagle, ID
March 14 2020 11:54AM

I have a mild hearing loss and another family member has Embrace so I got a set too. I’ve got the app that controls them and I’ve got it split so that I can turn it up in one ear. I have talked to their staff about that. They said to give it a little bit more time and then if I still want it done, I can send it back and they will permanently set that one volume on that one.

My only thing is the batteries die every week and I have to replace them. Other than that with Embrace, I can hear better. I don’t have to ask people to repeat things as much. It’s a good product and a good company.

David K.
Shakopee, MN
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