Embrace Hearing

Embrace Hearing Review

Embrace Hearing customizes hearing aids for each customer using hearing tests uploaded on their website or faxed to the company. Embrace Hearing offers three hearing aid models to choose from depending on your needs and budget. Each model comes in 2 or 3 performance levels.

The National Institute on Deafness and Other Communication Disorders reports that roughly 29 million adults in the U.S. could benefit from wearing hearing aids. However, of adults aged 70 and over diagnosed with hearing loss, fewer than 30 percent have ever worn hearing aids. Among adults aged 20 to 69 diagnosed with hearing loss, that number drops to 16 percent. Embrace Hearing seeks to improve the hearing of any age group with their mission statement, “To hear better is to live better and to embrace hearing is to embrace life.”

  • High performance, state-of-the-art technology
  • Custom programmed hearing aids
  • Affordable prices
  • 45-day return policy with full refund
  • 3-year warranty
  • Rechargeable models
  • Smartphone streaming capabilities

  • Customer service is only available over the phone or online

Embrace Hearing Aid Models

Embrace Hearing offer three models to cover the most requested features. All of the models come with the ability to detect your environment and automatically adjust for it. Tinnitus management software is also included on all models.

  • The X-Series is a receiver in canal (RIC) model suitable for mild to profound hearing loss. In addition to excellent clarity, this model can be directly paired to your smartphone (iPhone or Android) for direct, 2-way hands-free calls and is available in rechargeable and battery models. Tinnitus programming is included on request. The X-Series is available in 2 performance levels: the X-520 and the X-920. Both are available in with rechargeable batteries. All X-Series models have a 3-year warranty. Prices start at $899/ear.

  • The A-Series is a receiver in canal (RIC) model suitable for mild to profound hearing loss. The A-Series is a more affordable model for those not looking for Bluetooth or a smart phone app to control their hearing aids. The A-Series is available in 3 performance levels (A-410, A-710 and A-920R). Prices start at $599 with a 2 year warranty.

  • The C-Series is an ’invisible-in-canal’ model suitable for mild to moderately severe hearing loss. This model fits entirely into you ear canal making it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and Tinnitus programming is included on request. The C-Series is available in 2 performance levels (C-660 and C-860) to give you a range of prices starting at $949 with a full 3 year warranty.

Embrace Hearing

Source: Embrace Hearing

Embrace Hearing premium hearing aids come standard with a variety of hearing aid features and accessories, including live program optimization which automatically adjusts hearing aids to the noise level in the current environment. Standard features and technology include:

  • Wind block
  • Directional microphones
  • Up to 20 programmable bands to increase clarity
  • Live program optimization
  • Batteries or rechargeable
  • Wax guards
  • Domes
  • Bluetooth compatible
  • Tinnitus programming
  • 2 or 3 year warranty

Embrace Hearing Aid Accessories

There are no remotes required for either the X-Series or the C-Series – both are ‘controlled’ with a free SmartPhone app. With the X-Series, you get two way 100% hands free phone calls. For someone who prefers a traditional remote, the A-Series offers several types of hand help remotes for volume and programs.

Embrace Hearing Aids Costs and Payment Plans

As noted in our Best Hearing Aid Guide, the national average cost for a single hearing aid runs around $2,300. Embrace Hearing passes on significant savings to customers because they buy directly from a quality manufacturer then sell directly to consumers. Prices range from $599 for an entry level model to $1,299 per ear for the top of the line. The chart below breaks out costs by model and options, and shipping is free on all purchases. There is no sales tax added to your order.

Embrace Hearing offers two monthly payment plans, or you can pay in one lump sum at the time you place your order. Affirm offers 6 months to 36 month financing options. The Care Credit program lets you pay over 12 months with no interest or 24 months at 14.9 percent interest.

You have 45 days to try Embrace Hearing aids, and if they don’t work out, you can return them for a full refund. There are no restocking or programming fees.

Embrace Hearing
Premium Hearing Aid Prices
Feature Model Price
Per Ear
Direct Bluetooth streaming X-520 $899
Direct Bluetooth streaming Top-of-the-line X-920 $1,199
Invisible (in Canal) C-660 $949
Invisible (in Canal) Top-of-the-line C-860 $1,249
Simple – No smartphone required A-410 $599
Simple – No smartphone required A-710 $899
Simple – No smartphone required Top-of-the-line A-920R $1,099

Embrace Hearing Customer Support

Embrace Hearing has dedicated customer support via a toll-free number, email, fax, or from the website using an online contact form. Help is always available 24 hours a day, every day of the week. Embrace Hearing’s website has an excellent hearing aid resource library, which includes instructional videos, answers to common questions, service and repair information, a glossary and online accessory store.

How to Buy Embrace Hearing Aids

Embrace Hearing aids are available on their website or by phone by calling 855-278-3108. You will need a hearing test from a trained professional audiologist or ENT specialist before you can order, then send the test results to Embrace Hearing via fax, email or upload them on the site. Embrace also accepts certain online tests and they have information on their website about which tests they recommend. From there, you choose the hearing aids and accessories you want on the website or speak to their hearing experts to get a recommendation or answer any questions. Embrace Hearing’s audiology team is always available to help you make the best hearing aid selection based on your preferences, budget and hearing test.

After you place an order, Embrace Hearing’s audiology team custom programs the hearing aids based on the hearing test results. Hearing aids are shipped to the consumer within 24-48 hours and received within a week.

Embrace Hearing

Source: Embrace Hearing

Embrace Hearing Complaints

Embrace Hearing’s hearing aids are ranked first among 15 other brands on ConsumerAffairs. Embrace Hearing is a ConsumerAffairs Accredited Brand with a rating of 4.8 out of 5 stars. The company earned an “A+” rating from the Better Business Bureau with zero complaints and became a BBB-accredited business in June 2016. Positive customer reviews most often emphasize the exceptional, friendly customer support and the quality and affordability of Embrace Hearing aids.

Embrace Hearing Q&A

  • What is the difference between Embrace Hearing’s RIC and CIC hearing aids?
    Embrace Hearing’s X-Series and A-Series are both behind-the-ear RIC models or receiver-in-canal hearing aids. With this style, the body of the hearing aid is behind your ear and then a thin transparent wire goes over your ear and into your ear canal. Embrace Hearing’s C-Series are CIC — completely-in-canal — hearing aids are fit entirely into your ear canal making them almost invisible. For more information each model is explained in our article about different types of hearing aids.

  •  hearing aid

    Source: Getty
  • Will my Embrace Hearing aids be comfortable right out of the box?
    Yes, your Embrace Hearing aids come with everything you need to use them as soon as you receive the shipment. Their Audiology Team will call you when you receive your order to help you with any issues. All Embrace Hearing models come with an assortment of domes that fit in the ear canal to be sure you get the right fit. It will take some time for you to adjust to hearing all the sounds you’ve been missing, which is the case for all hearing aids. Your brain needs to relearn how to ignore background sounds like footsteps, the turning of a page and other everyday sounds.

  • Do Embrace Hearing aids work for all levels of hearing loss?
    No one Embrace Hearing model addresses all hearing needs. However, you can find a solution among the company’s three hearing aids, whether your hearing loss is mild, moderate, severe or profound. If you have advanced or profound hearing loss, you should consider the X-920 or A-920.

  • How does Embrace Hearing’s “Live Speech Focus” feature work?
    Embrace’s X-920 and A-920 have a specialized software called “live speech focus”. This enables the hearing aids to work together to determine who is the dominant speaker in your immediate vicinity and the focus directly on them. This is very powerful in a group situation like a restaurant or meeting – anytime when you are with more than 1 or 2 people.

  • What if my Embrace Hearing aids need to be reprogrammed or repaired?
    Embrace Hearing provides free reprogramming services during the warranty period. After the warranty expires, Embrace Hearing can program and repair your hearing aids, for $150 plus the cost of shipping and with a 48-hour turnaround. However, the company provides videos on the website so you can learn how to maintain your hearing aids yourself.


Embrace Hearing sells high quality, affordable hearing aids with several solutions for improving hearing. The three hearing aid models are all built with state-of-the-art technology to offer superior performance for any level of hearing loss. Embrace Hearing ranks highly with consumers for product quality, affordability and highly responsive customer support, making the company a trusted hearing aid provider.

To learn more and start your 45-day trial, call 855-278-3108 or visit the Embrace Hearing website.

Embrace Hearing Reviews

Recent Reviews

Featured Review
June 24 2019 11:19AM

I had significant hearing loss and I needed to replace the hearing aids that I was using so I decided to try Embrace. I needed to get hearing aids that were behind-the-ear type. I selected the color that I needed, I viewed them on my iPad and I picked a color that turned out to be wrong. It didn't work at all.

They allowed me to change color and I really appreciated that. I noticed there are some sounds that I do hear better. I have three settings. I complained about how that first setting worked because I couldn't tell which way first was coming from behind me. The second tier works the same way. But I've discovered that setting 3 works for me. So, I decided not to complain about setting 1. I think Embrace Hearing works for me because I have experience with hearing aids.

I chose different domes for my ears than what they originally sent me and that works okay. I would recommend it as far as the treatment that I've gotten. But I would be careful to recommend it to somebody that had never worn hearing aids before. I am completely satisfied with my Embrace. They're the last things I take off when I go to bed and almost the first things that I put on in the morning.

Herbert B.
Sun City, AZ
June 23 2020 7:06AM

I have severe hearing loss. I had 15% in one year and about less than 50% in the other side. The hearing test came up with exactly what I needed, and Embrace has done that. My girls got ahold my hearing aids and chewed them up. I went back to Embrace because I liked the first product.

They are rechargeable, so that makes them even nicer. I don't have to buy batteries. In fact, I shipped all the batteries that I had to my brother. He's using the same stuff, so it worked out pretty well.

The only problem I have is I can't keep them in my ears. I constantly have to push him back in. I've tried various things. And I've talked to somebody about the leads, and they informed me that I had the longest leads in industry.
So, if that has changed, and there are some longer leads available, I'd certainly be interested in that. I like the product a lot. I would certainly send a friend who needs hearing aids to Embrace.

Rich N.
Eagle, ID
March 14 2020 11:54AM

I have a mild hearing loss and another family member has Embrace so I got a set too. I’ve got the app that controls them and I’ve got it split so that I can turn it up in one ear. I have talked to their staff about that. They said to give it a little bit more time and then if I still want it done, I can send it back and they will permanently set that one volume on that one.

My only thing is the batteries die every week and I have to replace them. Other than that with Embrace, I can hear better. I don’t have to ask people to repeat things as much. It’s a good product and a good company.

David K.
Shakopee, MN
May 30 2019 9:32AM

I had moderate hearing loss. The price of Embrace hearing aids seemed to fit the quality of the item that I was looking for. Their people were very friendly and helpful. I got the one with the 12-channel feature and I generally hear a lot better. It’s a good balance. I know there are hearing aids out there with more channels, but I'm not sure that they would have made a difference, or I would have noticed a significant difference. I'm just very happy with what I've got. I'm hearing things I'm not used to hearing. I wear it first thing in the morning 'cause it's part of my routine, but I go exercise in the afternoon, and I take them off. And then, I can go the rest of the day without them and then I go, "Oh, hey, I forgot them." The other thing that would happen is I'm ready to step in the shower and go, "Oh, yeah, I forgot to take them out." That's basically my problem.

Rolland M.
Terre Haute, IN
May 29 2019 2:31AM

I had a perforated eardrum. I had surgery about 20 years ago and then, my hearing improved. The right ear has been a gradual loss. And then, what happened over time, after the surgery, which is common with that surgery, a bone in my ear collapsed almost completely and I had surgery last November to correct that. And I was hoping it would improve the hearing, but it did not. My doctor was quoting me for hearing aids but those were too expensive.

I started to research on the internet and on Facebook actually came across Embrace Hearing. And I just liked what I was reading about the hearing aids. And when I called Embrace, their customer service is wonderful, and I was impressed with that. And they were actually calling me to see how it's going once I received the hearing aids. I have zero complaints about any of their service. And the hearing aids are wonderful. They're very natural. The h-700 is not tinny and squealy. I'm not missing anything unlike before and I have recommended them to a couple of friends already and family members as well.

Josephine G.
Indio, CA
April 21 2019 9:09AM

I had a lot of questions for Tim, and he was excellent in answering all of the questions. I was impressed. After all my conversations with him, it made me finally decide to go with Embrace Hearing. The sound is a lot crisper. I highly recommend them.

Kirk B.
Burlington, WI
March 25 2019 9:19AM

I was told I had 30% hearing loss and I saw Embrace advertised on the internet. I read a little bit about them and decided to try one. I got the behind-the-ear type. I chose that because I didn’t like the one in the ear. It seems to work. It does most everything I want it to. I get, once in a while, a little wind sound in there, whistling in the ear. But other than that, seems to work fine. The biggest difference I noticed was when I’m watching TV, the volume was about half of what it used to be and people could hear what I was watching two rooms away and now, it’s down to normal.

Randy G.
Jefferson, WI
December 10 2018 8:04PM

I had seven-year-old hearing aids that was out-of-date technology, and I missed a lot of what was going on but with having Embrace hearing aids, it’s been better. It can pick up on a whole lot of what I was missing. And also, they were priced a little bit less than what I could get the high-end hearing aids anywhere in Little Rock, Arkansas so, I appreciated it. Everybody at Embrace was very nice and very timely in doing things. At first I had where you had full volume adjustment on each ear. When I got home, I decided that I would rather have one ear where it did the programs and then the other ear where I can lower the volume if I needed to, in case something was too loud. Since I've gotten that done, I've never changed anything. My unit has four different settings but I haven't used the other two controls.

John M.
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