Lively Medical Alert

My mother has had a Lively Medical Alert device for a year and it has been nothing but trouble. It needs a cell phone, which a 92 year old doesn't always know how to manage. But we cancelled her landline and got her a cell. Since this device depends on cell reception, in our rural area it was not reliable.

We paid for the fall detection service since she is at risk for falling. One morning she did fall and the device malfunctioned completely!! She wasn't able to get anyone to answer her call and the fall detection did not work.

She had to scoot naked on her butt out to the living room to get to the phone and call 911 for help. The device was worthless. I was furious because this could have been so awful for my mom and I called Lively to report this.

Various people tried to troubleshoot the issue, each giving me a different answer. Finally a manager stated that the device had been out of service for the time when it was needed. However, the green light was on, the battery was fully charged giving us no indication there was a problem.

Their answer was never satisfactory to me, since it seemed they were each venturing a different guess as to what happened. When I asked for a refund for the year, they resisted but finally agreed to a 3 month break on payment for the device.

Since that incident we have had Mom test it every evening to make sure there is a connection. But I have no faith in the system and the company. We have cancelled our service and would not recommend this device to anyone.

We have set up a new land line for my mom and have gotten a different company to provide her with the medical alert.

The new company doesn't require her to remember to charge the device each day (which means it has to be taken off and not worn for a period of time!) and will hopefully be much more reliable with the landline. Lively was a complete disappointment. I can't believe AARP endorses this device!

I've had the Lively for years. I've had to call them & have good responses & help. They even called people I have listed because I accidentally pushed the button for help when didn't answer the people on the other end.

Once everyone was called they told them I was ok no big deal. The light on top wasn't connecting to the person the other end. All I had to do is reboot the device.

I've had Lively hearing aids for almost a year and I still love them! Being able to "control" the hearing aids with my cell phone makes my life so much easier. The initial Zoom meetings answered every question I had and I also got some great tips.

I've had experience with Customer Service a few times and they go above and beyond to satisfy their customers. I have already told many friends about Lively. They have a quality product at a great price and they back it up with 100% satisfaction. I am so thankful that I found Lively.

One of my family members got the GreatCall Lively Plus, Medical Alert device for safety and to seek emergency help when needed. Well it was needed recently and it did not help at all, for several hours no one knew she needed help, it did not call 911, it was suppose to connect us family members it did not. After several conversations with GreatCall, we finally were told do not use it, package it up and return it for a $50.00 Best Buy Gift Card. What a con job, we checked and it had been recalled yet no one told us until we called them. Now it is time to hold them accountable and seek legal action, they can not be believed or trusted

I'm an American Disabled Veteran, who had been doing business with GreatCall since 2015, when this year they asked me to get the new Mobile Lively Plus Device as it is 100% better than the old one. So I did, when I needed it twice it did NOT work, no operator, no 911, no fall detection, no GPS, not waterproof.

Nothing would work and I suffered from 2 falls. Great Call tried to lie and lie and cover up the truth that the device is defective and does NOT work, they tried to bribe me with a $50 gift card to there own company, then one of their lawyer tried to offer me $1500.00 I declined now they are in at least one Federal Class Action suit, soon I will be bringing a state suit for fraud, theft, threats, intimidation, unfair business practices, elder abuse, discrimination, civil rights violations and more.

We have learned that they have been paying $$$ to many sites and fake news online to say they are a good company one writer admitted today he was paid to say good things about this device same with Business Wire they too got paid to print their fake story. IF you own any BBY shares sell them and tell others these two companies do NOT care about you or your health or safety just you $$$$$ They even tried to get their hi-powered lawyers ( DLA. Piper) to intimidate me off the case that was a major mistake of theirs now I'm bringing a state case and will be doing more to let the Public know the truth and facts.

Today I spoke to a Great Call customer service person (I will expose if it was a male or female) as the person said they could be fired for telling the truth, so this person called me after hours from their home.

As was revealed, the company Great Call willfully and with malice aforethought stated the company knew the New Mobile Lively Plus device was ineffective and defective from day one, the engineers of the software dept. warned the powers at be of this problem! Yet the corporate bosses had it sold anyway as the company needed a boost in profits.

The Device was only recalled after numerous complaints were received by the public. Both Best Buy and Great Call both lied to the Public, media and American people pulled off a major theft, defrauded the public as well as stock manipulation to gain profits. Now that the general public knows of the fraud, SEC violations and other violations of US codes the two companies are now being sued in US District Courts as well as several State Courts.

If you are a victim of Great Call and Best Buy I highly recommend you retain counsel and file suits, the American people have been conned by these companies and it is time to go after them in the courts and in the eyes of Public Opinion.

When help was needed I pushed the client's Great Call button? Waited, waited no response. Called 911 from a Landline. Had we relied on this crappy failed Great Call Lively Plus my client would be Dead. After telling the family members of the issue they called Great Call and got the go-around of excuses and denials, all lies, as the device in now on a Safety Recall. The companies Best Buy and Great Call will be held liable for the lying, false advertising and failed Medical Device that is not working and apparently never did...

Liars, cheaters, scammers and one big scam to defraud the people who are ill and dying, how this company can exist is suspicious at best, deceitful and liars. They have sold fake and defective medical devices and they knew it and still sold it. Malice and fraud is the only thing to say about them....

Received notice from my employer that the GreatCall Lively Mobile Plus emergency Medical device is on recall?Tthat all the staff need to return the devices to HR, why didn't Great Call or Best Buy tell us the devices do not work, don't help anyone if needed. I tried it and yep, it did NOT work. How dare these companies falsely inform the public and elderly sick people who got one not knowing the device is faulty and a failed device. No one should have to find out the hard way, when you need help and it does not work, you die. Dirty lying corrupt corporate America - Best Buy and GreatCall you are dishonest and deceitful....

How can anyone give this company a rating of anything but VERY BAD, first the up sale pitch is one big fat lie, they talk up the device yet when you need to use it, nothing works as advertised. No it did not locate my wife or notify me. It did not even connect to a emergency operator, no help was dispatched, nothing when we called which took over 11 minutes of waiting, far too long we were told that the Device needs to be returned ASAP as it is in a safety recall? Safety Recall-- what they mean is a cover up of the facts the entire program and its devices are B.S. and not ever going to work as we were told. DO NOT use or buy this device if you cherish your loved ones this is a dangerous UN-dependable non functioning device. It is a fraud on all who bought one.