Kohler Walk-In Tubs


Designed and engineered in the USA to blend safety with comfort, the Kohler Walk-In Bath comes with a variety of features to help consumers with different levels of mobility feel secure and pampered while bathing. Kohler’s guiding mission is to combine industry-leading design with technology to enhance consumers’ sense of “gracious living” through products that reflect high quality, charm, and good taste.

Editorial Breakdown

Customer Service

4.8 Stars

Tub Features

4.8 Stars


4.2 Stars

Ease of Purchase

4.4 Stars

Overall Rating

4.5 Stars

Bottom Line

A Kohler walk-in tub is designed for your specifications and comes with a Walk-in Bath Price Promise after a 35-point in-home assessment. Your Kohler tub can be designed with your choice of safety and comfort features.

Kohler Walk-In Tub Review

Kohler, the trusted kitchen and bath company, also makes a walk-in bathtub with multiple safety and comfort features and several upgrades for consumers who want to age in place or have limited mobility. Many industry experts praise the company for innovation, design and environmental awareness.

Kohler’s Walk-in Bath—its walk-in tub model—comes in a variety of colors, textures and safety features. You can also customize it with specialty options, such as a selection of bath walls and faucet finishes to match your design preferences.


  • Quiet and relaxing spa-like experience
  • Fast-drain technology offers convenience and time savings
  • Quoted price locked in for a year
  • Industry-leading warranty
  • Low entry threshold
  • A functional walk-in bathtub and a shower


  • No wheelchair-accessible or bariatric options
  • Only one model available

Kohler Walk-In Tub Safety and Comfort

The KOHLER® Walk-In Bath walk-in tub offers five industry-leading features to ensure your safety:

  • Low three-inch high threshold is the lowest available among walk-in bathtubs.
  • Two handrails inside the tub and on the outer rim provide greater stability during transfer.
  • Textured flooring is slip-resistant.
  • Extra-wide door with an easy-to-turn handle.
  • Ergonomic control panel easily operates jets and heated surfaces with the touch of a button.

While safety is most important, Kohler Walk-In Baths offer comfort features for a relaxing bathing experience to soothe aching joints and wake up tired muscles.

  • Hydrotherapy whirlpool jets massage the back, legs, and feet, while air jets create tiny energizing bubbles.
  • Adjustable heated surfaces for the neck and back with a heated extra-wide seat for comfort while filling and draining the tub.
  • Retractable hand shower with an ergonomic design and multiple water flow and temperature settings.

Great Warranty

Finance of America Reverse
4.7 Stars

Kohler Walk-In Bath

  • Inclusive Warranty
  • Large number of add-on features

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Kohler Walk-In Tub vs. Traditional Bathtubs

Kohler bath products are known for having a variety of designs, and the Walk-In Bath is no exception. From a classic, traditional look to a more contemporary and modern style, the KOHLER® Walk-In Bath offers several design options. Kohler gives you a choice of eleven color and pattern combinations for the LuxStone bath walls, two metal finishes for the faucet, and a crisp white or creamy biscuit shade for the tub. LuxStone is made of natural marble and durable fibers to create a stronger, more durable surface and won’t chip, fade or discolor as fiberglass can. Only Kohler offers LuxStone walls.

Kohler offers a video gallery on the website to see features in action. Take the innovative Interactive Tub Experience for a spin on the site, where you can create and view a 3D representation of your Kohler Walk-In Bath.

Kohler Walk-In BathTraditional Bathtub
Low 3” thresholdUp to 24” tub wall to step over
Two safety handrailsLimited grip areas, if any
Textured tub floorSmooth, slippery tub floor
Elevated seat eases getting out of tubTub floor is difficult to get up from
Multifunction hand showerStandard faucet
Heated surfaceCold surface
Hydrotherapy jets and air jetsStanding water

Kohler Walk-In Tub Cost and Price Promise

Kohler doesn’t provide general cost information over the phone or online, given the customization options available. The more features you add to the tub, the more expensive it will be. To get pricing, submit an online quote request on the company site to schedule a free in-home appointment.

During this appointment, a Kohler representative will discuss your needs and the features available when choosing a tub via a 35-point checklist. This checklist also considers your plumbing, electrical and bathroom layout to determine installation needs. The no-surprises quote includes the price for the tub, upgrades, installation, delivery, removal and disposal of the existing bathtub, and the warranty. Kohler’s Price Promise validates the quote for one year.

There are several financing options that can help offset upfront costs, like monthly payment plans, and Kohler frequently runs money-saving promotions for new customers.

American Standard Combo tub


Source: Kohler

Kohler Walk-In Tub Warranty

Kohler offers a lifetime limited warranty on its tub, which a Kohler-certified installation specialist installs. The warranty guarantees protect against manufacturing defects for as long as you own your home. If a manufacturing defect occurs with any KOHLER® Walk-In Bath component, the repair and replacement are free of charge. This warranty is more comprehensive than competitors, as it includes the pumps, motors, jets, bath door seal and the hand shower.

Kohler Walk-In Tub Complaints

We found very few complaints about Kohler’s Walk-in Bath, but a couple mentioned needing help repairing their walk-in tub. Others warn against pushy sales reps and the need for a larger water heater to accommodate the tub.

ConsumersAdvocate ranked the KOHLER® Walk-In Bath first among all walk-in bathtubs, with an overall consumer rating of 9.9 out of 10. Top10Reviews notes Kohler Walk-In Baths are among the highest quality walk-in tubs you can buy. The Kohler Co. receives an “A+” rating from the Better Business Bureau, indicating the company gets top scores across business quality categories that grade its responsiveness and professionalism.

You will find many positive testimonials on Kohler’s Walk-In Bath website. Consumers noted the safety and comfort features, attractive design, ease and speed of installation, and confidence in purchasing a trusted brand.

Kohler Walk-In Tub Q&A

  • Does Medicare or health insurance cover a Kohler Walk-In Bath?

    Medicare and health insurance do not typically cover the cost of a walk-in tub, however, talk to your insurance company if your doctor says a walk-in bath is medically necessary. If you carry Medicare supplement insurance, check to see if you have coverage for part of the cost of a walk-in tub. There are other options for paying for a walk-in tub, include grants and state-based aid.

  • How long does a KOHLER® Walk-In Bath take to fill up and drain?

    Kohler Walk-In Baths come equipped with fast-drain technology, so the tub fills and drains within minutes. The time required to drain or add water depends on your home plumbing system.

  • How do I stay warm while the KOHLER® Walk-In Bath fills up and drains?

    Kohler Walk-In Baths utilize heated surfaces to keep the bather warm while waiting for the tub to fill or drain.

  • How many jets does the KOHLER® Walk-In Bath come with?

    The KOHLER® Walk-In Bath has ten adjustable hydrotherapy jets, six directed at the back and spine, two in front of the legs, and two behind the calves. Seventeen adjustable BubbleMassage air jets create thousands of tiny bubbles in the water to simulate a spa-like experience.

  • Do I need to hire a plumber to install a Kohler Walk-In Bath?

    The cost of a KOHLER® Walk-In Bath includes everything upfront, with installation, so there’s no need to hire a plumber. Installation is completed by a highly-trained Kohler-certified specialist, usually within one day.

  • Can I get questions answered about the KOHLER® Walk-In Bath before scheduling an in-home appointment?

    Kohler representatives are happy to answer your questions at any time. Call the number on the website or use the online chat to get answers.


As retirees choose to live in their homes longer than before, bathroom fall injuries become more common. Several ways to prevent falling in the bathroom exist and the safety features of a KOHLER® Walk-In Bath can help you maintain independence while the tub looks attractive in your home. Creating the walk-in bath of your dreams using Kohler’s online 3D design feature is very useful, and it’s easy to schedule an in-home appointment to receive a quote that’s good for a year. The engineered-in-the-USA KOHLER® Walk-In Bath provides peace of mind with a safe and soothing bathing experience for years to come, from a highly trusted brand in business for 140 years.

21 Kohler Walk-In Bath Reviews

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Featured Review

5 Stars

May 28 2019 11:14PM

I have had my Kohler walk- In - bath for a few weeks, and it is everything the salesperson said it would be. He was very kind in answering all my questions. Installation was fast and completely finished and cleaned when the two gentlemen left. They were very friendly, worked constantly and were very organized. Thanks to all from the owner, the salesman and the installers for helping my life to be more comfortable.

Phyllis F.
Boone, NC
Kohler Walk-In Bath
Hi Phyllis, thank you so much for your kind words. We are so glad to hear that you had a positive experience with our local Kohler Partner, and that the Walk-In Bath has brought you more comfort at home. We hope you continue to enjoy your new bathing experience!
2 Stars

January 18 2024 9:52PM

The tub is tight, like sitting in a commuter airline seat and having to keep your arms away from your seat mates. Not really suitable for actual bathing and getting clean. If you turn on the jets, they feel good. It should be relaxing, however they are very, very loud. Not relaxing at all. The bath has very little room in which to be in the bath and close the door without scraping yourself on the door. For me the seat is a little high, but I am short. Salesman was a pro at sales, but not at listening to what we wanted.

The installation company employees disposed of the very expensive shower fixture that had to be replaced without consulting us. I would have re-used it in our second bathroom. The person they sent to fix the damages from the installation process was excellent. I do consider it to be quite safe, it would be difficult to have a serious fall without some real effort on the bather’s part. Was it worth twenty-five thousand dollars? Absolutely not. Was it better than falling? Yes.

Frances D.
Saint Louis, MO
1 Star

June 11 2023 9:49PM

We've had our tub for 2-3 years and soo very sorry we bought it. Jets too weak to help my herniated disc back, never told we had to buy a new water heater 'cause it never stayed hot upon filling. After barely 2 yrs, I had to hold the stopper handle as it kept closing.

Tonight I had to manually lift up the stopper at the bottom so the water would drain. I'm 75 and bending over to hold open a stopper the entire time it's draining is just ludicrous.

I will make sure I tell everyone who is thinking about purchasing a walk-in tub NOT to go with Kohler. Very bad product and I won't even get into the lunacy of the installer and his nonsense. Better go back to the drawing boards, guys. Thank God we'll be moving, as I just took my last bath. Back to my hubby's shower for me!!!

Saratoga Springs, NY
Kohler Walk-In Bath
Hi Diane, we apologize for the issues with your walk-in bath. Please know Kohler strives to delight our customers through our one level of quality standard for all Kohler products. If there is anything we can do to make this right, feel free to contact us at (800) 986-5977 or visit https://www.kohlerwalkinbath.com/contact/service. Thank you.
1 Star

January 06 2023 4:02AM

Their prices keep going up and up! No one seems to know the answers to our questions in their call center. They sound like kids!

By the time you fill the tub up the water is COLD! No one told us we needed to install a larger water heater! The product is terrible and OVER PRICED by a mile! DON'T waste your money! My parents are heartbroken!

Debbie J.
Chicago, IL
Kohler Walk-In Bath
Hi Debbie, thank you for sharing your feedback. We are very sorry to hear that your parents are unsatisfied with the walk-in bath. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe. Thank you again for providing feedback on your experience. Have a great day.
1 Star

May 28 2022 1:09PM

We recently had a Kohler representative out to give my parents a quote on their tub. Though the gentleman was very professional during most of the meeting, when it came time for the quote, he was a bully when we wouldn't sign right then and there despite the fact that we had a quote from American Standard's top model that was significantly less and also could put it in with less than 1/2 of the wait which was critical due to medical condition.

Unfortunately Kohler would give no idea of wait time on the phone so only option was to have representative come out.

Despite that we were still seriously going to consider the quote due to one of the features, but the way we were all treated including the representative not even leaving the quote I assume because according to him he knew if we didn't sign we weren't going to buy.

We all agreed we would never go with Kohler for this project based on our treatment. Instead we signed with American Standard who we had spoken with prior. Please look at your business practices and adjust your sales training. This is not a good look for your business.

Stephanie P.
Clinton, NJ
Kohler Walk-In Bath
Hi Stephanie, thank you for bringing this to our attention. We do not condone any dishonest or high-pressure sales tactics for our Walk-In Bath dealers, and we are sorry to hear that this has been your experience. Customer satisfaction is our priority. We would appreciate it if you could contact our Customer Service team at (800) 986-5977 or visit https://www.kohlerwalkinbath.com/contact/service so we can learn more about your experience and what we could do to improve our processes in the future.
1 Star

February 28 2022 8:01PM

Terrible! The electricians who were supposed to hook up the jets had to be moved due to electrical problems. Trying to get a new appointment was near impossible since nobody ever picks up the phone or returns a call. And today we finally had the appointment for them to come - and they no showed!

People, stay away from these people, they take your money (after all, USD 17K!) and then leave you hanging.

Helga P.
Sanibel, FL
Kohler Walk-In Bath
Hi Helga, we are so sorry to hear this has happened. We take matters like these very seriously and would like to speak with you to learn more about your experience. Please contact our Customer Service team at (800) 986-5977 or visit https://www.kohlerwalkinbath.com/contact/service . We look forward to assisting you.
2 Stars

February 20 2022 1:45AM

February 19, 2022. To Whom it may Concern: We had a Kohler Belay Walk-in Tub installed, and while we do like the tub, we are not pleased with the business practices of the local dealer (Caliber Medical Supply) and the Kohler website for not forthcoming with details.

• Local Salesperson did not explain that the installation cost does not include plumbing or electrical charges. *When searching Kohler’s website today found those details in the fine print at the bottom of the page, ONLY IF I expanded the “Read More” for when the offer expired – WHY HIDE IT.

• Deposit processed 2 ½ months after ordering, 1 ½ months after install and days after a negative review WITH NO NOTICE at 8 PM on Valentine’s Day by hard keying our credit card through Square.

*We thought the deposit not processing was a concession regarding our pricing concerns as sales paperwork states “Deposit Due Immediately”.

*They ordered the tub, they installed the tub, they sent a comment card, which to us, indicated the transaction was complete and we had already made our first finance payment and THEN they charged the deposit – again WITH NO COMMUNICATION – WHAT REPUTABLE BUSINESS DOES THIS.

*DO NOT RECOMMEND allowing the credit card field to be completed on the application – let them call you for it (hindsight is 20/20).

• Never received requested permits, failed electrical inspection, and never received a plumbing inspection. Our Experience: The local salesperson (Clayton) touted the 50% off installation promotion that ended that day. He asked if we knew a plumber or electrician as that would lower our costs.

He indicated that they could pull permits so that there would be an electrical and plumbing inspection but didn’t suggest it. The bottom-line number was in the range we expected as we knew Kohler tubs are on the pricey side, so we moved forward with the paperwork.

Clayton indicated he would leave us with a price breakout and that there was a $2,000 deposit that would be processed once the sales paperwork was received at the office to order the tub. This was Tuesday, November 30, 2021.

The following weekend we were reviewing everything and noticed we had not received the pricing breakdown. We reached out to Caliber, and they sent it over.

This is when we noticed the math didn’t add up the tub was listed at $11,430.00 and that they charge $951.00 for the electrical and $1050.00 for the plumbing outside of the installation fee that was $2,965.00 reflecting the 50% off.

We also questioned a miscellaneous fee that listed infill, drain kit, disposal/recycling fee, grab bars and a free wall and “Etc.” for $1,550.00. We sent a detailed letter to Caliber expressing our concerns and a $3,051.00 discrepancy.

We had to call and leave messages to get a response, and none was given in writing. During the call we shared that at no time did the salesperson mention the most important piece of information – the installation fee does not include a charge for plumbing or electrical.

As a layperson, my understanding of installation is whatever it takes from start to finish less materials are the installation. We also questioned why the required materials for a tub wouldn’t be included in the price of the tub and at no time did we discuss grab bars or walls.

We didn’t understand the $131.25/hour plumber’s charge as it was a direct replacement of the current soaker tub and there were no plumbing alterations needed, or the value of the electrician as it was only running a connection to our panel which had the room.

We were told that Kohler wants them to charge more and that we are getting a deal and that it is what it is with the discount, but she would share our concerns.

We followed up that conversation with an email requesting that the permits be pulled, and all inspections are completed so we wouldn’t have issues if we go to sell the house. This was December 6th – 12th.

On December 28, 2021, they installed the tub. At 9 AM, a local electrician and Caliber’s installers arrived. The installers were a two-men crew. While the electrician ran his lines, the installers demoed our current tub, brought in the new tub, and hooked everything up.

The crew was wonderful, clean, and timely as they finished well before 5 PM. What stood out was: • The plumber was not a local company but part of the install crew, although the charge was separate and not discounted. Between the 50% installation fee and plumber fee, I paid $4,015.00.

If I hadn’t had the promotion, it would have been $6,980.00 for an 8-hour day/ 2 people. • The only grab bar received filled two pre-drilled holes in the tub and according to Kohler’s website, the second is built into the rim of the bath, although the billing detail indicated they were in the miscellaneous materials and an extra charge.

Were you going to build the tub differently and leave holes in my tub? Since we were told that the deposit would be processed when the office received the sales paperwork and before the tub would be ordered, and the installation was complete, it was our understanding that the $2,000.00 was what they agreed to discount out of the $3,051.00 we questioned.

In January 2022 we received the standard survey asking how they did. We rated the installation high and the sales process low. It was confirmed that they received the survey at the end of January, and it was distributed to no less than 4 people between Kohler and Caliber.

On February 1, 2022, we made our first payment of $249.00 on our new tub to GreenSky. On February 14, 2022, at 8:49 PM MST, while on vacation, we received an email receipt via Square - a hard-keyed charge on our credit card for the $2,000.00 deposit. Happy Valentine’s Day.

There was no call telling us that they made an error and failed to charge us and asking if the card we provided in November was still ok to charge, there was absolutely NO COMMUNICATION at all before charging the call after business hours.

On February 15, 2022, we called Caliber to question the charge and were told that we owed it so that was that. We highlighted the fact that it was 2 ½ months after the sale where it was to be paid immediately and 1 ½ months after the installation and was again told it was owed.

We questioned the professionalism of just charging a card that long after a transaction without communication and was told that they probably should have called, sorry.

We highlighted the fact that we understood it to be what they accepted as a concession of our dispute in December and was told she wasn’t aware of any agreement, so the charge stood. Caliber’s excuse was they found that it wasn’t charged when they were processing their year-end.

Year-end in mid-February at 8:49 pm? After talking to Caliber, we called Kohler to inform them of the concerns we have had and the unprofessional business practices of Caliber and were told that someone would reach out. That was a week ago.

So, we are sharing our experience, so the next person is a well-informed consumer and might make decisions and ask questions before moving forward with either company. Buyer Beware.

Anthony B.
Caldwell, ID
Kohler Walk-In Bath
Anthony, thank you for your feedback. We're sincerely sorry for the inconveniences you experienced, and we assure you we will use this information to improve our processes in the future. If there’s anything we can do take make your experience better, please reach out to our customer service team at Customer Service team at (800) 986-5977 or visit https://www.kohlerwalkinbath.com/contact/service. Thank you.
1 Star

November 29 2021 6:37PM

As a licensed plumber I find this pricing way out of line. They only use their own people to install it, and from what I’m reading: the warranty isn’t that great if you have to wait for replacement parts. For 30 years I have found Kohler to be all design and no function. From faucets to these tubs.

I highly don’t recommend mortgaging your home under a contract to get one of these. American Standard along with 10 other manufacturers make 'em and a plumber can install 'em.

May need to get an electrician to wire it. And like all large tubs you may have to upgrade your water heater. But this isn’t a $21k-$25k job ever. Buyer beware.

Mark N.
Washington, IL
Kohler Walk-In Bath
Hi Mark, we are sorry to hear you feel this way. The KOHLER Walk-In Bath was designed to offer you and your loved ones the safest bathing experience possible with advanced engineering for safety and comfort. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience so we would appreciate it if you could contact our team by calling (800) 986-5977 or visiting https://www.kohlerwalkinbath.com/contact/service to let us know what we could do to improve. Thank you.
1 Star

May 28 2021 2:47PM

It has been a great disappointment. Kohler contracts installation out and West Shore Home does not return phone calls. Makes promises that they ignored.

Although they claim after installation all will be the same, that didn’t happen with the molding around the doors. I had to have it redone at my expense. Still waiting for an inspection that they fail to arrange.

Should have realized when they said it should take 6 to 10 weeks when it took 12 weeks since they screwed up the permit process that they really don’t care about their customers once they have their money.

Cannot in good conscience recommend Kohler Walk-in-Tub since they too take no responsibility with their sub contractors.

Alex F.
Pompano Beach, FL
3 Stars

April 03 2021 1:42AM

Not really that happy. They don't tell you that you may have to get a 75 gal hot water heater, you do. You can not recline in the tub. Some pictures show people neck high in water, not happening.

Jets are no more than blow holes not therapy. Way way over price. It is a solid tub but so are cement blocks. I wish I never got it, big mistake, don't get one.

Tim O.
Ft Wayne, IN
Kohler Walk-In Bath
Hi Tim, thank you for sharing your feedback. We are truly sorry to hear you are not satisfied with your KOHLER Walk-In Bath, and we would like to assist you. Please contact our Customer Service team by calling (800) 986-5977 or visiting https://www.kohlerwalkinbath.com/contact/service . We look forward to hearing from you.
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