Kohler Walk-in Bath Reviews Page 2

Recent Reviews

September 10 2019 4:25PM

We thought the walk in tub was a great idea when my father decided to purchase one. Dad has limited mobility. He can stand and walk for short distances but is not capable of lifting his leg up in to a standard bathtub. The issue with your tub is where do you put your feet to get the door opened and closed. The only way to get your feet out of the way of the door is to stand with your heels together in the back corner of the tub where the seat and the back wall meet. Then you have to stand like a ballerina with your feet at a 90 degree angle to each other.

Dad is just simply not capable of doing this as I'm sure most people that are looking at this option will be unable to do. After spending many thousands of dollars on your tub and installation my parents are left with a useless monument to good ideas but very poor design.

David S.
Wapakoneta, OH
Kohler Walk-in Bath

Hi David, we are sorry to hear that your father is having difficulty operating the walk-in bath. Our product designers recommend that he close the door while he is seated inside and his feet are resting on the area where the bottom of the seat meets the floor. If you have any more questions or need further assistance, please call us. Thank you

April 30 2019 3:34AM

The company in Phoenix Ariz. fails to answer phone and therefore calls about service or questions go unanswered. I think a company that charges so much, needs to be able to communicate when called. I would not recommend this company.

Charles M.
Tucson, AZ
Kohler Walk-in Bath

Hi Charles, we sincerely apologize for your experience with our partner in Phoenix. We take these matters seriously, and have followed up with the appropriate salespeople and installers to address this matter. Thank you for sharing your feedback.

March 21 2019 7:03PM

We had a new shower, walk-in tub, toilet and floor installed. Five months and 3 days from start to finish before we could use the Kohler shower for the 1st time. The existing toilet, shower and tub was removed for 3 months. We could not shower in the master bathroom from August until after New Year. It took over 3 months before we could use the walk-in tub and no use of the previous tub, which had been removed. The workmanship by Bob and his son, also named Bob, was well done. Bob conferred with us in every decision that had options. Both were personable and respectful and their work was skilled and neat. But come on! It was supposed to be no more than 5-8 days. Neither the Kohler shower head nor the handheld shower is as good as what we had. No municipal permit mentioned in the contract and none was applied for, even though there was a 6-week interval between signing the contract and the initial date to begin construction. Due to the plumbing and electrical work it should have been obvious to the salesman to include this. Without the permits the Township said it could have become a problem on resale of the home. HomeSmart was in no rush to complete. We received apologies from the owners after the fact. Worst experience. There has been no resolution after 2 1/2 more months 3/20/19.

Marvin G.
Ocean Twp, NJ
Kohler Walk-in Bath

Hi Marvin, we sincerely apologize for the delay in service and installation for your Walk-In Bath and shower. We take these matters very seriously, and have contacted the Kohler Partner that was involved in your installation. Thank you for bringing this to our attention.

Write Review