Kohler Walk-In Tubs

My husband has ALS and can not Bath himself. From the time the tub was installed the door has leaked. We could not use the bath for the first month until we received a new door. This door lasted about 6 months. We had a service call and replaced the door. The door stills leaks.

I have been told a new handle has been order due to ours has become loose. I called again last week. Was told it is taking months to get parts. I think we need a new door and handle to maybe solve the leaking problem. I need this tub.

Taylor Construction out of Savannah Georgia is our service contact. We paid the expensive price for the warranty. Having a disabled person in my home I need this tub. My review of bad is due to the leaking problem not being corrected. I need help.

I’m in the planning stage of purchasing a walk in bathtub, the cost was more than I expected, I was told I need to upgrade to a 50 gallon water heater, they will have to demo my walk in shower and prepare it for installation, redo plumbing.

The total cost was 30,000, -5000.00 if I sign contract now. I have a few questions for anyone that have a walk in bathtub. 1. If you needed a new water heater, did you purchase and have it installed separate? 2. Did you demo your bathroom to prepare for the new tub?

3. Did you get a copy of the estimate before the work was done? 4. Was your estimate itemized? 5. Did your water bill increase? I’m just trying to find a way to cut the cost of this project. Thank you.

This tub gives me a great bath. It does everything Kohler says it does. The only problem I have is the blower button. It starts on high and goes down from there. This to me is totally backwards as it should go from low to medium to high. I have to push it three times to get it to anything.

I called the installer and they told me that it is correct. I don't believe them. Can you clear this up for me? Thank you...Hans K.

We purchased a Kohler Walk-in Tub from a company called Get-A-Pro in the spring of 2019. We were told the tub was under warranty as long as we lived in this house.

Recently the drain lever in our tub started to sliding backwards causing the tub drain to close, preventing the tub from draining. We have to manually hold the drain lever open. I have tried numerous times to contact the company we purchased it from, to no avail.

I either get no answer or voicemail. I’ve left several messages but no one returns my calls. I’ve tried other numbers that I had on my paperwork, but those numbers have been disconnected!

I called Kohler Customer Service and they gave me a number to call, again I had to leave a message, but no call back! Where do we go from here? If Get-A-Pro is out of business, we expect Kohler to stand behind its product.

My rating is strictly based on Kohler's price structure and I am submitting this rating to caution others about their scam.

I contacted Kohler directly who sent their install representative to my home for a quote during this months special of 50% off of the installation. The price quoted was over $25,000 for the tub and installation. The installation was promised to take one day only!

The $25k was reduced by a little over $5,000 meaning that installation would amount to over $10,000 for a ONE DAY JOB at the 50% discount. This puts the price of the tub I'd say between $12,000 to $15,000.

The Kohler rep would not tell me the cost of the tub when I asked but did indicate that a $12,000 range was normal. I cannot find a walk-in tub that expensive from Lowe's nor Home Depot. I found high end tubs for $5,000 +. Needless to say I am expanding my search.

I searched the internet over and over and never found a price for the Kohler tub only so I could get my plumber to install. So it appears that Kohler only sells the package deal, which is a no deal.

I talked with the NC Kohler representative Mr. **. He was informative and forthright. We decided that now is not the time to buy the tub. But likely we will use him when the proper time comes as I feel he is honest, has the ultimate integrity and does this business well into his late 60s due to love of the work rather than love of the money.

Rosco takes your money then forgets about customer service. Certified installer. The whole process is not easy. Requires numerous phone calls. By the way get a man to call in for you it does get results. At this point! Wish I had never had it put in! Well after writing this I called Kohler directly. What customer service! I wish I could say the same about Minnesota Rusco (certified installer).

The installer cracked my tile floor... he had a picture and said it wasn't cracked... so they didn't fix it. The picture showed a small crack but over time it has racked more. The installer brought his son to help him install it NOT PROFESSIONAL. 14000 thousand dollars... I paid to help my mom... now I'm regretting the purchase. The calking needs to be replaced again...I'm so not happy. Be careful... I wish I bought American standard instead!!!

We thought the walk in tub was a great idea when my father decided to purchase one. Dad has limited mobility. He can stand and walk for short distances but is not capable of lifting his leg up in to a standard bathtub. The issue with your tub is where do you put your feet to get the door opened and closed. The only way to get your feet out of the way of the door is to stand with your heels together in the back corner of the tub where the seat and the back wall meet. Then you have to stand like a ballerina with your feet at a 90 degree angle to each other.

Dad is just simply not capable of doing this as I'm sure most people that are looking at this option will be unable to do. After spending many thousands of dollars on your tub and installation my parents are left with a useless monument to good ideas but very poor design.

The company in Phoenix Ariz. fails to answer phone and therefore calls about service or questions go unanswered. I think a company that charges so much, needs to be able to communicate when called. I would not recommend this company.

We had a new shower, walk-in tub, toilet and floor installed. Five months and 3 days from start to finish before we could use the Kohler shower for the 1st time. The existing toilet, shower and tub was removed for 3 months. We could not shower in the master bathroom from August until after New Year. It took over 3 months before we could use the walk-in tub and no use of the previous tub, which had been removed. The workmanship by Bob and his son, also named Bob, was well done. Bob conferred with us in every decision that had options. Both were personable and respectful and their work was skilled and neat. But come on! It was supposed to be no more than 5-8 days. Neither the Kohler shower head nor the handheld shower is as good as what we had. No municipal permit mentioned in the contract and none was applied for, even though there was a 6-week interval between signing the contract and the initial date to begin construction. Due to the plumbing and electrical work it should have been obvious to the salesman to include this. Without the permits the Township said it could have become a problem on resale of the home. HomeSmart was in no rush to complete. We received apologies from the owners after the fact. Worst experience. There has been no resolution after 2 1/2 more months 3/20/19.