Lexie Hearing Aids Review
Lexie Hearing’s flagship hearing aid is the Lumen. This behind-the-ear (BTE) device is about the size of a paper clip, with six sound profiles you choose depending on your environment. The Lexie Lumen has dual microphones that focus on important sounds in front of you while filtering noise.
The hearX Group developed Lexie Hearing to provide affordable hearing aids with the latest technology. hearX conducted over 1 million hearing tests in 39 countries worldwide to help create low-cost, high-quality hearing aids. Lexie Hearing is based in DeKalb, Illinois, and Lumen hearing aids are manufactured in Minnesota.
- 45-day free trial
- Affordable subscription or one-time payment
- Made in the U.S.
- Save up to 15% on monthly subscriptions, parts or accessories with Lexie Rewards
- No in-person support on weekends (available weekdays from 9 a.m. to 10 p.m. EST)
- No rechargeable hearing aids at the time of publishing
Lexie Lumen Hearing Aids
Lexie Hearing offers a paper clip-sized behind-the-ear hearing aid. The Lexie Lumen may not be suitable for those who prefer the smallest hearing aids. The device is fairly inconspicuous, with clear tubes and tips. BTE hearing aids provide hearing correction for a broader range of hearing loss compared with smaller models.
Consumers get the most important hearing aid features with Lexie Lumen. Dual microphones filter out the clutter of background noise while enhancing what you want to hear. The telecoil clarifies phone conversations, music and other sounds. Although Lexie Lumen hearing aids are not rechargeable, batteries can last 36 hours or more, depending on use.
We could not find information about the maximum hearing loss Lexie Hearing aids can correct. However, BTE hearing aids typically treat mild to profound hearing loss.
|Lexie Lumen Hearing Aids Features|
|Dual microphones||One mic amplifies sounds you want to hear, while the other cancels out background noise and extraneous sounds.|
|Telecoil||Clarifies speech in crowds and provides crisp-sounding phone conversations.|
|Battery life||Batteries last through 36 hours of wear.|
|Comfort||A variety of tips and tube sizes come with Lexie Lumen.|
|Adjustable settings||Fine-tune Lexie Lumen aids for outdoors, indoor crowds, music halls, churches, phone conversations and more. Includes a detailed hearing check feature that can automatically adjust aids.|
Lexie Mobile App
The Lexie app for Android and iOS uses Bluetooth connectivity to adjust hearing aid volume and other settings. Developers designed the Lexie app to be very easy to use, even if you’re unfamiliar with personal technology.
Download the Lexie app to create a custom hearing experience and to access these features:
- Battery level monitor
- Video calls to get help or to have an expert adjust your hearing aids remotely
- A 2-minute hearing test with automatic programming based on results
- Lexie Rewards goals tracker
- Video and step-by-step tutorials
- Help section
Lexie Care Support
Lexie Care provides customer service to ensure you can use your hearing aids to the fullest. The program starts with advanced support during the first 45 days, so customers can learn how to use and maintain the devices.
Hearing experts are available from 9 a.m. to 8 p.m. EST Monday through Friday. Get in touch via the Lexie app or a phone call. You’ll also find self-help videos and illustrated tutorials in the mobile app.
Lexie Rewards Program
Lexie Rewards is a free, optional points-based program. The program awards you points for meeting goals that help you adjust to your hearing aids. Use accumulated points to get up to 15% off the monthly subscription rate or Lexie hearing aid batteries, domes, tubes and accessories.
Lexie Rewards sets goals customized to fit your lifestyle. Wearing goals are based on the length of time you wear the devices. Activity goals involve learning how to use Lexie Hearing aids and the mobile app.
The goals build on what you accomplished the previous week. If you don’t reach your goals, Lexie Rewards automatically adjusts the next week instead of increasing goals. You receive full points for achieving goals and partial points otherwise.
Lexie Hearing Aids Costs
Lexie Hearing keeps costs down by selling hearing aids online directly to consumers. To relieve any concerns about buying online, Lexie offers a 45-day trial period with a full refund policy. The most recent data cited in a National Institute of Health Devices study notes that hearing aids purchased online performed well when paired with a smartphone app for customizing settings.
Lexie Hearing lists a $799 one-time cost or $49-per-month subscription for two hearing aids. The subscription runs for two years with these benefits:
- Hearing aid insurance with free repairs and a $120 replacement fee for lost or stolen aids
- Replacement batteries, domes, tubes and drying capsules delivered to your door
- New hearing aids every 24 months with the latest technology and trends
There is a one-time $50 activation fee for the subscription, and you can cancel anytime and return the hearing aids. After two years, the total subscription cost with activation is $1,226. The price is even lower if you use Lexie Rewards points.
How to Buy Lexie Hearing Aids
You can buy Lexie Hearing aids on the company’s website. Choose either gray, beige or silver aids, and provide contact and credit card information to complete the order. Lexie Hearing was not offering any financing at the time we researched the company. Medicare does not pay for hearing aids.
Whether you enroll in the subscription plan or pay upfront for Lexie Hearing aids, you get a 45-day risk free trial with a full refund if the devices don’t work for you. Subscription refunds in the trial period include the activation fee. Try the hearing aids for at least 21 days to ensure you have a chance to adapt to wearing them.
Lexie Hearing Complaints
Lexie Hearing is a new company with few online reviews. Lexie Hearing has no Better Business Bureau rating, but the BBB gives the Lumen hearing aid manufacturer, IntriCon, an A+ rating. The company has a 5-star Trustpilot rating.
Hearing Tracker published a positive review. Hear Soundly raves about the Lexie Lumen, noting extremely comfortable wear, natural sound production and a true value for the cost. We found no complaints from Lexie Hearing customers.
Lexie Hearing Aids Q&A
Is Lexie Lumen a hearing aid, or an amplifier?
Lexie Lumen is a behind-the-ear hearing aid. Hearing amplifiers are often sold online at a low cost. Lexie Hearing’s device is a hearing aid with noise reduction and other features an amplifier can’t provide. Lexie Lumen is registered with the Food and Drug Administration and Federal Communications Commission and is HIPAA-verified.
Does Lexie Hearing sell more than one hearing aid model?
Lexie Hearing currently only sells the Lumen but could sell other models down the road. The company continues to seek out quality hearing technology at a reasonable cost.
Will I get the same Lexie Rewards points if I only need one hearing aid?
Up to 9,000 Lexie Rewards points are available if you need one hearing aid. Most customers use two hearing aids and are eligible to accumulate up to 12,000 points.
Can I try Lexie Hearing aids before I buy them?
Lexie Hearing aids are only available online. Although you can’t try the devices before you buy them, you will get your money back if you return them within 45 days after delivery.
Do I have to use a cellphone to wear Lexie Hearing aids?
Although you can control volume and select hearing programs on Lumen hearing aids, you need to use the Lexie mobile app as well. You can also access Lexie Care and other features on most iOS or Android phones or tablets.
If you aren’t partial to hearing aids that fit directly in the ear canal, using Lexie Hearing aids will save you a substantial amount of money. Lexie Lumen devices are produced and sold by companies with a history in hearing technology design. The hearing aids have the right mix of technology without bells and whistles you probably won’t miss. The subscription model makes Lexie Hearing aids and accessories very affordable, and you’ll get the latest hearing aids every two years.