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Lexie Hearing aids combine cutting-edge technology, low prices and easy access to customer service. You’ll pay substantially less for Lexie Hearing aids because the company sells directly to consumers. Lexie offers a subscription payment plan to help make hearing aids, parts and maintenance affordable for just about anyone
Lexie Hearing aids combine cutting-edge technology, low prices and easy access to customer service.
Lexie Hearing’s flagship hearing aid is the Lumen. This behind-the-ear (BTE) device is about the size of a paper clip, with six sound profiles you choose depending on your environment. The Lexie Lumen has dual microphones that focus on important sounds in front of you while filtering noise.
The hearX Group developed Lexie Hearing to provide affordable hearing aids with the latest technology. hearX conducted over 1 million hearing tests in 39 countries worldwide to help create low-cost, high-quality hearing aids. Lexie Hearing is based in DeKalb, Illinois, and Lumen hearing aids are manufactured in Minnesota.
Pros
45-day free trial
Affordable subscription or one-time payment
Made in the U.S.
Save up to 15% on monthly subscriptions, parts or accessories with Lexie Rewards
Cons
No in-person support on weekends (available weekdays from 9 a.m. to 10 p.m. EST)
No rechargeable hearing aids at the time of publishing
Our Experience Using the Lexie Lumen & B2 Plus
Lexie Hearing offers a paper clip-sized behind-the-ear hearing aid. The Lexie Lumen may not be suitable for those who prefer the smallest hearing aids. The device is fairly inconspicuous, with clear tubes and tips. BTE hearing aids provide hearing correction for a broader range of hearing loss compared with smaller models.
Consumers get the most important hearing aid features with Lexie Lumen. Dual microphones filter out the clutter of background noise while enhancing what you want to hear. The telecoil clarifies phone conversations, music and other sounds. Although Lexie Lumen hearing aids are not rechargeable, batteries can last 36 hours or more, depending on use.
To learn more about our experience using the Lumen, watch our YouTube review. We also scored it across 10 different metrics, which you can see below.
We also spent two weeks testing the Lexie B2 Plus and scored it across 10 different metrics in our YouTube video below. The B2 Plus hearing aid is one of our favorite OTC hearing aids we’ve tested so far. It’s a BTE device with Bluetooth capabilities with control options via a phone app, which you can use to toggle between six different hearing profiles.
The B2 Plus’ standout features are its battery life and its connectivity. The Lexie Hearing app is user-friendly, and you can chat with a Lexie consultant directly through the app.
Metric
Lexie Lumen
B2 Plus
Price
9
9
Product Quality
10
9
Ease of Use
9
9
Sound Quality
8
9
Sound Profiles
7
10
Battery
10
10
Size and Discreteness
9
9
Connectivity
5
9
Adjustments
6
10
Tinnitus Management
8
9
Overall Score
8.1
9.3
Lexie Hearing Aids Scorecard
Lexie Mobile App
The Lexie app for Android and iOS uses Bluetooth connectivity to adjust hearing aid volume and other settings. Developers designed the app to be very easy to use, even for people unfamiliar with personal technology.
Download the Lexie app to create a custom hearing experience and to access these features:
Battery level monitor
Video calls to get help or to have an expert adjust your hearing aids remotely
A 2-minute hearing test with automatic programming based on results
Lexie Rewards goals tracker
Video and step-by-step tutorials
Help section
Lexie Care Support
Lexie Care provides customer service to ensure you can use your hearing aids to the fullest. The program starts with advanced support during the first 45 days, so customers can learn how to use and maintain the devices.
Hearing experts are available from 9 a.m. to 8 p.m. EST Monday through Friday. Contact them via the Lexie app or by phone. The mobile app also features self-help videos and illustrated tutorials.
Lexie Rewards Program
Lexie Rewards is a free, optional points-based program. The program awards you points for meeting goals that help you adjust to your hearing aids. Use accumulated points to get up to 15% off the monthly subscription rate or Lexie hearing aid batteries, domes, tubes and accessories.
Lexie Rewards sets goals customized to fit your lifestyle. Wearing goals are based on the length of time you wear the devices. Activity goals involve learning how to use Lexie Hearing aids and the mobile app.
The goals build on what you accomplished the previous week. If you don’t reach your goals, Lexie Rewards automatically adjusts the next week instead of increasing goals. You receive full points for achieving goals and partial points otherwise.
– In-app setup and customization – Bluetooth – 14 sound profiles – Noise reduction and feedback cancellation – Rechargable
$999 per pair
Lexie B1 (RIC)
– Bluetooth – Several listening environments – Noise reduction and feedback cancellation – Battery powered
$799 per pair
Lexie Lumen (BTE)
– In-app setup and customization – Bluetooth – Six sound profiles – Noise reduction and feedback cancellation – Battery powered
$799 per pair
Lexie Hearing Aid Pricing
Lexie Hearing keeps costs down by selling hearing aids online directly to consumers. To relieve any concerns about buying online, Lexie offers a 45-day trial period with a full refund policy. The most recent data cited in a National Institute of Health Devices study notes that hearing aids purchased online performed well when paired with a smartphone app for customizing settings.
Under a subscription plan, customers access the following benefits run for two years :
Hearing aid insurance with free repairs and a $120 replacement fee for lost or stolen aids
Replacement batteries, domes, tubes and drying capsules delivered to your door
New hearing aids every 24 months with the latest technology and trends
There is a one-time $50 activation fee for the subscription, and you can cancel anytime and return the hearing aids.
How to Buy Lexie Hearing Aids
You can buy Lexie hearing aids online. Choose either gray, beige, or silver aids and provide contact and credit card information to complete the order. At the time we researched the company, Lexie Hearing was not offering any financing. Medicare does not pay for hearing aids.
Whether you enroll in the subscription plan or pay upfront for Lexie Hearing aids, you get a 45-day risk-free trial with a full refund if the devices don’t work for you. Subscription refunds in the trial period include the activation fee. Try the hearing aids for at least 21 days to ensure you have a chance to adapt to wearing them.
Lexie Hearing Complaints
Lexie Hearing is a new company with few online reviews. Lexie Hearing has no Better Business Bureau rating, but the BBB gives the Lumen hearing aid manufacturer, IntriCon, an A+ rating. The company has a 5-star Trustpilot rating.
Hearing Tracker published a positive review. Hear Soundly raves about the Lexie Lumen, noting extremely comfortable wear, natural sound production and a true value for the cost. We found no complaints from Lexie Hearing customers.
FAQs
Is Lexie Lumen a hearing aid, or an amplifier?
Lexie Lumen is a behind-the-ear hearing aid. Hearing amplifiers are often sold online at a low cost. Lexie Hearing’s device is a hearing aid with noise reduction and other features an amplifier can’t provide. Lexie Lumen is registered with the Food and Drug Administration and Federal Communications Commission and is HIPAA-verified.
Will I get the same Lexie Rewards points if I only need one hearing aid?
Up to 9,000 Lexie Rewards points are available if you need one hearing aid. Most customers use two hearing aids and are eligible to accumulate up to 12,000 points.
Does Lexie Hearing sell more than one hearing aid model?
Lexie Hearing currently only sells the Lumen but could sell other models down the road. The company continues to seek out quality hearing technology at a reasonable cost.
Will I get the same Lexie Rewards points if I only need one hearing aid?
Up to 9,000 Lexie Rewards points are available if you need one hearing aid. Most customers use two hearing aids and are eligible to accumulate up to 12,000 points.
Do I have to use a cellphone to wear Lexie Hearing aids?
Although Lumen hearing aids allow you to control volume and select hearing programs, you need to use the Lexie mobile app. You can also access Lexie Care and other features on most iOS or Android phones or tablets.
Can I try Lexie Hearing aids before I buy them?
Lexie Hearing aids are only available online. Although you can’t try the devices before you buy them, you will get your money back if you return them within 45 days after delivery.
Conclusion
If you aren’t partial to hearing aids that fit directly in the ear canal, using Lexie Hearing aids will save you a substantial amount of money. Lexie Lumen devices are produced and sold by companies with a history in hearing technology design. The hearing aids have the right mix of technology without bells and whistles you probably won’t miss. The subscription model makes Lexie Hearing aids and accessories very affordable, and you’ll get the latest hearing aids every two years.
Cheap one size fits all are worthless. I thought they'd at least work a little. But was told batteries had to be changed then wires then earpieces. Very hard to do and I'm not elderly. Every time I tried to use them they didn't even turn on..
Do not allow them ads to mislead you or you'll get as frustrated as me. Plastic pieces of junk. And the price is not the only charge- $20 more for??
Margery H.
Cranston, RI
April 06 2021 11:52PM
I have been wearing the Lexie hearing aids for one month and they have completely changed my life. I couldn’t be any happier with hearing aids. They are a quality product at an affordable price. I highly recommend them.
Billy D.
Oakley, CA
March 27 2021 12:55AM
I have had my Lexie hearing aids approx. 2 months and would give them a A+ rating from anywhere for the hearing aids themselves to the their support reps.
Their reps are very friendly and very knowledgeable of their product and have called me more than a several times to see if I had any questions or having any problems. Today I received a Duo Care Kit with various items plus a large supply of batteries.
I knew nothing about Lexie hearing aids before I ordered them and just took a chance and it was the best decision I made.
I often have read reviews from customers and I always wondered if these were actual reviews or made by company's themselves. Well this review is for real and I think if you are in need for hearing aids Lexie is the company to choose.
Charlene C.
Manito, IL
March 19 2021 1:24AM
I love these hearing aids. I was about to lose my job because of my hearing loss. But Lexie I have a new exciting life. These hearing aids are perfect for me and can be for you you just try them. You have nothing to lose. 45 days money back.
Gerald O.
Plymouth, MI
November 10 2020 3:34PM
I have been wearing the Lexie Lumen Hearing Aids for little over a month now and I have to say that I am enjoying them very much. They have changed my hearing a lot. I do not have to ask someone to repeat their self or have the TV or Radio turn up loud any more.
There was many times before that I could not understand someone and it sounded like they were mumbling their words. Now that I am using the Lexie hearing aids I hear them very well.
They have changed my life and they will yours too. Just give them a try and you will be very happy with them. I know I am.
