Liberty Home Guard
Caption: Liberty Home Guard

Liberty Home Guard Review

Appliances break down sooner than they have in years past, and the chance of problems with a home system increases as your house ages. Home repair costs can run into thousands of dollars, leaving homeowners scrambling to come up with adequate funding. A home warranty can complement your homeowners insurance policy with an additional layer of financial protection.

Liberty Home Guard offers multiple home warranty options to repair or replace major appliances and systems like plumbing, heating and electrical with one fee, paid monthly or at other intervals. The payments are much easier to budget for than household breakdowns that can happen at any time. We included Liberty Home Guard in our Best Home Warranty Companies Guide because the company allows consumers to tailor a plan with an extensive selection of add-on services.

Pros
  • 24/7 year-round support
  • Mobile app to file claims
  • Fast response times
  • Top notch technicians or choose your own

Cons
  • No instant online quotes
  • Not available in all 50 states

Liberty Home Guard Plans

Liberty Home Guard offers three plans to suit a variety of needs. If you don’t see the coverage you need, you can buy the add-ons listed in the second chart.

Liberty Home Guard
Home Warranty Plans and Coverage
Appliance
Guard
Systems
Guard
Total Home Guard
√ Washer and dryer √ Air Conditioning √ Washer and dryer
√ Refrigerator √ Heating √ Air Conditioning
√ Ice maker and dispenser √ Ductwork √ Refrigerator
√ Built-in microwave √ Plumbing √ Heating
√ Dishwasher √ Electrical √ Ice maker and dispenser
√ Garbage disposal √ Water heater √ Ductwork
√ Range / oven / cooktop √ Built-in microwave
√ Ceiling and exhaust fans √ Plumbing
√ Garage door opener √ Dishwasher
√ Electrical
√ Garbage disposal
√ Water heater
√ Range / oven / cooktop
√ Ceiling and exhaust fans
√ Garage door opener

Liberty Home Guard Home Warranty Claims

Liberty Home Guard provides an easy-to-use claims process with a faster than average service request response time. You can call, use the online customer portal or mobile app to initiate a home warranty claim. Liberty Home Guard customer service works 24 hours a day, every day of the year. If you use the portal or app, you will get live claims process updates and the estimated arrival time after the company dispatches a technician.

A highly qualified technician will arrive at your home as soon as possible to assess the situation. While Liberty suggests you utilize their thoroughly vetted service technicians, you can use a contractor you prefer. The technician will attempt to repair the problem, but you have options if that’s not possible. You can have the inoperable item replaced with a comparable model, upgrade to a better unit and pay the wholesale price difference, or take cash and go shopping for a replacement yourself.

Liberty Home Guard home warranty plans do not limit the number of repairs during the contract period, but there may be cost caps. The company guarantees all workmanship for 60 days, and you can reopen the claim during that time if you’re not happy with the results.

Liberty Home Guard Add-Ons for Home Warranties

You can customize any of the three Liberty Home Guard home warranty packages listed above with add-ons to get customized coverage for your home. One add-on you won’t find from Liberty is for a refrigerator ice maker. Unlike many home warranty companies, Liberty Home Guard covers the entire refrigerator including the ice maker and dispenser.

Liberty Home Guard
Home Warranty Add-Ons
Pool and spa Limited roof leak
Sump pump Re-keying locks
Well pump Gutter cleaning (annual)
Septic system Pest control treatment (annual)
Additional refrigerator Floor cleaning (annual)
Standalone freezer

Liberty Home Guard Technicians

Liberty Home Guard technicians are carefully vetted, licensed and insured, and must undergo a proprietary process to become LHG certified. All technicians are experts in their field and often can resolve service tickets on the first visit. Liberty Home Guard uses a grading system backed by an advanced algorithm to monitor their technician’s performance and ensure continuous excellent service. The company pledges only to send the very best professionals to provide home warranty service. You can choose a technician you prefer, although they need to contact Liberty before making repairs.

Liberty Home Guard Home Warranty Costs

Your location, house size, and selected coverage determine the cost of a home warranty, so Liberty Home Guard does not list prices on their website. However, some customers pay less than $1 a day for the Appliance Guard or Systems Guard package and under $1.50 per day for the Total Home Guard plan. There is a $60 service fee each time a technician visits your home to diagnose a new problem. This fee is lower than what many other home warranty companies charge.

You can pay for a Liberty Home Guard home warranty with month-to-month, annual or multi-year payments, with the last option being the most cost-effective. Once you sign the service contract, you’ll be able to log on at Liberty Home Guard’s online customer portal, where you can manage your service. The waiting period before you can make any claims is 30 to 60 days, which is standard across the industry to prevent people from requesting home warranty service for pre-existing issues.

How to Buy a Home Warranty from Liberty Home Guard

Liberty Home Guard is currently available in: AL, AZ, CT, CO, DC, DE, GA, ID, KS, MD, ME, MI, MS, MT, NC, ND, NE, NJ, NY, OH, PA, RI, SC, SD, TN, TX, VA, WV. If you live outside of these states, check the website or give Liberty a call to see if the company recently added your state.

You can get a quote from Liberty Home Guard by completing a form on the website. Enter your ZIP code, name and contact information, and a Liberty representative will get in touch with you quickly to discuss your home warranty needs. Liberty Home Guard plans are comprehensive but, like all home warranties, there are some exclusions. Ask questions about the home warranties when you speak to the agent, and review the sample contract on the site, so you know the details before you buy.

Liberty Home Guard Home Warranty Complaints

Liberty Home Guard has a sterling reputation, with Better Business Bureau accreditation and an A rating and perfect 5-star review with no complaints filed with the BBB. ConsumerAffairs also accredits the company and readers give Liberty Home Guard a 5 out of 5-star rating. ConsumersAdvocate gives Liberty Home Guard a high score of 8.9 on a 10-star scale. Customer praise for the company notes fast and professional service, clear and knowledgeable communication, and a smooth claims process.

Liberty Home Guard Home Warranty Q&A

  • What sets Liberty Home Guard apart from other home warranty companies?
    Liberty Home Guard treats customers exceptionally well and offers customized home warranty coverage, so you pay for what you need. The company is known for fast service when a covered appliance or system breaks down. You can reach a Liberty Home Guard agent any time of day or night all year-round via phone, email, online chat, mobile app or the customer portal on the website.

  • Do I need to have a home inspection to get a Liberty Home Guard home warranty?
    No, Liberty Home Guard does not require a home inspection or maintenance records for you to qualify for a home warranty. The company will not deny coverage based on the age of your appliances or systems, either.

  • Can I change my Liberty Home Guard home warranty plan?
    Yes, you can change your Liberty Home Guard plan within 30 days of purchase by calling customer service to switch to a different home warranty or add or remove options.

  • Can I cancel my Liberty Home Guard coverage if I’m not satisfied?
    If you’re not happy with your Liberty Home Guard home warranty, you may cancel within 30 days of purchase for a full refund, less a small administrative fee. If you cancel after 30 days, you will get a prorated refund, minus the administrative fee.

  • Does Liberty Home Guard provide coverage in the event of a natural disaster?
    Home warranties are not homeowners insurance, and Liberty Home Guard’s coverage only applies to an appliance or system failure due to normal wear and tear, not as a result of a natural disaster or abuse. Your homeowner’s insurance policy should cover damage due to fire, weather and other hazards.

Conclusion

Liberty Home Guard home warranties help protect one of your greatest assets – your home. The company has a glowing reputation for treating customers well and offers more ways to tailor service plans compared to many other home warranty companies. Liberty Home Guard responds to claims swiftly and makes it easier to budget for repairs. If you want to get a quote, call (888)205-9398.

Liberty Home Guard Reviews

Recent Reviews

July 01 2020 2:39AM

BEWARE. AVOID this Company in all cost!!! To be very short: I signed up with LHG on May 17 for 3 years contract. June 25 Thursday, my A/C stopped working. Took 24 hours and 20+ phone calls (not counting an answering service who is clueless and not helpful) to reach someone from LHG.

After I paid 65$ deductible upfront, I was assigned to some low tier HVAC Co. Called technician directly, he stated that cannot perform same day service and promised to show up next day. June 27 Saturday, called technician— no responses, texted — no responses (even though display indicated massages have been read). Called from different number — picked up, talking like don’t understand what is going on then abruptly hang up and never pick up again.

Called back LHG (again 20+ phone calls). Finally reached agent Kay, who said that she can’t assign technician and offered us to find one to “diagnose problem” BUT NOT to fix and wait until Monday to get manager’s approval. I asked “what if to fix A/C cost 300-400$”. She responded “still NO fix. Only to diagnose and wait until Monday”.

It is ridiculous To wait 5 days in the boiling house 90+ degree and 90+ humid outside until some manager decide wether approve repair or not. We called local HVAC - guy showed up in an hour fixed for 300$. That was it.

On Monday June 29 I sent official email as well as called LHG to cancel my policy and refund all my payments as this Company failed to fullfill their duties. Nobody even responded back to me. Conclusion: LHG only respond immediately when you sign contract with them. Rather save extra bucks for repair than waste money for scams.

Vitaliy G.
Hewlett, NY
December 26 2019 1:42PM

This company takes your money and then refuses to pay for any repairs in your home. It is a big sham on avenue u in Brooklyn. They will find any excuse not to pay the repair. My burner is broken with no heat for 5 days already. The pipes are going to freeze. Liberty home guard refuses to fix it. They only collect your money but refuse to pay repairman leaving you with a bunch of local repairman who won't come back to your house since they haven't been paid. Its a big sham. Stay away.

Diane E.
LEBANON, NJ
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