Phonak Hearing Aids
Caption: Phonak Hearing Aids

Phonak Hearing Aids Review

Phonak is a hearing aid solutions company that has been in business for over 60 years. Company headquarters are in Switzerland with a U.S.-based office in Illinois. The company is owned by Sonova, which also owns the Unitron and Hansaton hearing aid brands and Advanced Bionics cochlear implants. You’ll find Phonak’s extensive network of distributors and subsidiaries represented in over 100 countries around the globe.

  • Patented sound technology
  • Smart app connects to smartphone and TV
  • Cutting-edge technology, including a hearing aid worn 24/7
  • Free online hearing test

  • Many models not covered by Medicare
  • Can be expensive

Latest Phonak Hearing Aid Technology

Phonak develops and manufactures hearing aids with some of the most current technology, like rechargeable batteries you never have to change, advances in Bluetooth, and hearing aids that adjust to your surroundings in a split second.

  • Direct Connectivity is compatible with any cellphone using Bluetooth 4.2 wireless technology, which includes many older phones. Your hearing aids double as a hands-free cellphone or wireless TV headset with Direct Connectivity. Studies show that this technology delivers excellent TV sound quality.
  • AutoSense OS is a hearing technology that automatically adapts to the sound environment by performing a fast analysis and blending audio profiles to produce optimal hearing results. AutoSense Sky OS is similar but designed for children and teens to adjust to classroom or playground sounds, or to listening to music or having conversations with friends. The AutoSense Sky OS is more sensitive to loud speech and yelling compared to the regular Phonak AutoSense for adult hearing aids. The latest AutoSense 3.0 identifies even more hearing scenarios with top-rated streaming sound quality.
  • Binaural VoiceStream Technology streams real-time full audio bandwidth bi-directionally in both ears. This feature allows you to put less effort into trying to hear others speak in a noisy environment.
  • Roger Wireless technology encompasses a variety of microphones that transmit sound directly to the Phonak hearing aid wearer. Roger was developed for particularly challenging hearing environments and reduces background noise while enhancing understanding. Roger mics are useful in settings like restaurants or when sitting a distance from someone who is speaking to a roomful of people.
  • Phonak Rechargeable Batteries are self-contained Lithium-ion batteries. Phonak claims the cells last for six years, but we found four to five years is more typical. Field tests indicate these batteries are 15% more reliable than replaceable batteries and a single charge can last around 24 hours.

Phonak Hearing Aid Models

We listed some details for Phonak’s seven latest hearing aid models in the chart below. The company offers 14 other models as well. Your hearing specialist will help you choose the best hearing aids for your needs.

Phonak Hearing Aid Models
Model Price per Ear Hearing Loss Treated Type Features
Audéo Marvel
$1,149 – $2,799
Mild to profound Receiver in canal Rechargeable
Bluetooth – TV and phone
Naída B
$1,049 – $2,299
Mild to profound Receiver in canal or behind the ear Rechargeable
Roger mic compatible
Bolero B
$1,149 – $2,299
Mild to profound Behind the ear Rechargeable
Autosense OS
Virto B-Titanium
$1,899 – $2,499
Mild to severe In the ear Medical grade titanium
Smallest custom-made aid
Autosense OS
Virto B
$1,199 – $2,399
Mild to profound In the ear Custom made using biometric calibration
Custom, Prices Vary
Single sided deafness Receiver in canal or behind the ear Rechargeable
Must use a Phonak aid in the hearing ear
$3,000 – $6,000 per pair
Annual plan
Mild, moderate or severe Receiver in canal Invisible when worn
24/7 wear
30-day trial

Phonak Hearing Aids Cost

Phonak hearing aids come at all price points set by the hearing aid providers, and you can compare the prices to the average in our Best Hearing Aids Guide. The most affordable devices are about $1,300 per aid or $2,600 for a pair. The most expensive Phonak hearing aids are the Lyric model, which are the size of a pencil eraser and sit entirely in the ear canal, so they are invisible to others. Because a professional must insert Lyric hearing aids and remove them every few months, Phonak sells this model using an annual subscription between $3,000 and $6,000 a pair. There’s no Medicaid or Medicare coverage for Lyric devices.

Where to Buy Phonak Hearing Aids

Phonak sells hearing aids through audiologists; ear, nose, and throat (ENT) specialists; or designated hearing aid centers. You can check the website for providers near you or call the number on the site. Before getting fitted for Phonak hearing aids, you will need to have a hearing test. The specialist will recommend the best Phonak hearing aid model and style for your particular needs. The specialist orders your new devices after taking a mold of your inner and outer ear, and you will be fitted in a few days to a few weeks, depending on the model.

Phonak Hearing Aids Complaints

Phonak hearing aids receive mixed reviews online. ZipHearing gives the brand 5 out of 5 stars, with many reviewers commenting on impressive sound quality and comfortable fit. ConsumerAffairs reviewers give the company an average of 2.5 out of 5 stars, with many saying Phonak hearing aids work great, but others experienced problems and had to send the hearing aids back for adjustments or repairs. ConsumersAdvocate gives the brand 4 out of 5 stars for high-quality products, after-sale service, and a wide range of accessories. The Better Business Bureau has accredited Phonak and rates the company with an A+.

Phonak Hearing Aids Q&A

  • Will my insurance cover Phonak hearing aids?
    Some insurance providers cover part or all of the cost of hearing aids from Phonak, though many will only cover specific models. Check with your provider or insurance company for details.

  • Can I buy a warranty to cover Phonak hearing aids?
    Phonak provides a one-year international warranty on its hearing aids, but talk to your local provider to see if they offer a separate warranty. You can buy an extended warranty for some Phonak hearing aid models.

  • Can I buy Phonak hearing aids online?
    You can buy some Phonak models online, but only with the assistance of a licensed professional. Phonak’s Internet Sales Policy warns that any direct-to-consumer online sales are from unauthorized sellers, and you will not receive the support you get from a hearing specialist.

  • Does Phonak have a program for veterans?
    Yes, Phonak has a contract with the U.S. Veterans Affairs. Most of the models listed in our chart above are available via VA benefits along with many accessories to enhance the hearing aids.


Phonak sells a hearing aid for any level of hearing loss across all age groups. The company develops technologically-advanced hearing aids with comfort and ease of use in mind, including the convenience of Lyric hearing aids which are worn invisibly for months at a time.

Phonak Hearing Aids Reviews

Recent Reviews

March 27 2020 7:50AM

Do not buy this hearing aid! I was charged $6,500 for the in the ear titanium model. I replaced a 4 year old pair of Starkey aids at my dispensers suggestion. When the aids were 10 months old in October 2019, the tiny white ring that holds the filter fell off the left ear. For some strange reason the dispenser refused to send it in for repair, saying “it’s ok to use without”.

In January, while on a two month overseas holiday, the right one fell off. I came to learn a month later, after I got an ear infection, that the filter had imbedded itself in my right ear. Back in the states in March, the 3rd ear doctor I saw here, finally removed it. He told me he removes the filters from peoples ears often. The lady at Costco told me the same thing. My hearing is further impaired and the dispenser won’t return my emails or calls.

Maggie H.
Oxnard, CA
February 13 2020 12:45PM

I wrote before. I had my rechargeable Phonac hearing aids replaced soon after getting them in July, 2019. They were fine in the operation until now. It is February, 2020 and the hearing aids are 6 months old. I started having trouble with the pairing of my phone and my hearing aids. The lights in the recharging bin are not working. I try to restart them and they are evidently dead.

I am very disappointed in the service I'm getting out of these very expensive devices. I am retired, have a bad heart and do not need this type of stress in my life. I very much so need the hearing aids but feel these are much less than worth the money! I am taking them back to the place I purchased them this morning and hope there is a resolve. I would never recommend these to anyone. Overpriced and under performing!

Marsha E.
Selinsgrove, PA
February 10 2020 9:18PM

I have never worn hearing aids before and am 72. Therefore I may not be the right person to do a review, but I am so happy just to finally be able to hear softspoken people (which sounds like mumbling to me!) I literally have only had them a week, but so far they work very well and since I got them through my audiologist they have a lifetime warranty (actually 4 years which must be the life of the hearing aid, hopefully not me - haha) for anything and I can drop in if I need help with them. Everything is very clear. People can even whisper and I hear them clearly. Of course they pick up the swishing of my hair, the clinking of my keys, etc. But the coolest thing is they also are like having a very expensive pair of bluetooth i-buds ... I can answer my phone, talk, and hear as long as my phone is within 30 feet. I can listen to an audio book on my phone without having to carry the phone around and of course anything else you can listen to with bluetooth - music, You Tube, News, etc. I am really having fun with these! Getting old is not so bad and has its fun side! :) I did not buy the most expensive ones because I mainly need them for talking to family and hearing the TV when its across the room without turning it up to the point where everyone else covers their ears. As my hearing changes I can add software that works in restaurants, or anywhere there are noisy loud crowds of people.

Patricia M.
Greer, SC
November 17 2019 4:23AM

I’m really surprised to see the less-than-stellar reviews. I’m demoing the Phonak Audeo hearing aids and I couldn’t be more impressed. I was told by my audiologist to allow the hearing aids to adjust themselves as I went into quiet and or loud environments. I was very impressed at how the hearing aids automatically adjusted themselves so that I could hear wherever I was.

I was amazed at how well I could hear in noisy environments including small conference rooms with a lot of background noise and busy restaurants. I was also extremely impressed with the round microphone accessory that allowed me to amplify select peoples‘ voices around the conference room table.

This is the first time I’ve ever been able to hear everyone whether they’re looking at me or not. Even better I can have the presenter wear the microphone around his/her neck on a lanyard and everything they say will pipe right into my Phonak hearing aids. Definitely a game changer. I also have a hard time hearing my tennis pro on the tennis court. So now he will wear the microphone around his neck on a lanyard. I am so excited. The only negatives are the microphones in the hearing aids pick up a lot of road noise when driving (which is typical). They are more ideal for quiet environments if you’re going to be speaking to clients on the phone. Otherwise they’re fine for family, friends or internal team members while driving.

I was surprised that the microphones didn’t pick up the wind noise while I was walking outside at all which is a nice benefit. I’m hoping my initial experience continues because as a wearer of hearing aids my entire adult life, the Phonak hearing aids will make my work and leisure life easier and even more enjoyable.

Christy V.
St Petersburg, FL
October 29 2019 10:58AM

I agree with the earlier reviewers. These aids are a waste of money in noisy environments like restaurants, PA systems in halls, dances and windy environments. I only get benefit in situations where one person is speaking in an acoustically quiet room and the speaker is looking at me, which covers about 10% of my active hearing time. Phonak make big claims that dont deliver.

Terry A.
Christchurch, SELECT A STATE
October 05 2019 10:54PM

I have had several hearing aids. The Phonak is the worst aid I have ever had. It does not work well in noisy environments and in general is poor in amplification. It amplifies surrounding sound more than speech. I have a regular aid in the left ear and a bicross in the right ear. I still have to turn my head so that people are speaking into my left ear in order to hear them.

I have been to two audiologists for adjustments without success. Although I got a good price on these aids, they are greatly overpriced due to the poor job of properly correcting hearing. I would definitely NOT recommend these hearing aids. Maybe a company representative could make them work satisfactorily, but that doesn't seem to be an option.

Allen W.
Winter Park, FL
September 14 2019 2:05AM

I have had my hearing aids since July and already having them replaced. The aid in my right ear has been going off and on for a long time and finally the light does not light while in the charger. It works intermittently. Both aids are going back for a replacement.

Marsha E.
Selinsgrove, PA
June 25 2019 7:29PM

Rate average to good, but I cannot claim any comparative experience. My issues are: these are terrible in restaurants or other crowded, noisy areas. They pick up all the noise, especially speakers on the ceiling, such that I cannot hear people at my table. In large areas such as a courtroom, I cannot clearly hear individual voices, and when the voices are broadcast through electronic means, the quality suffers. For TV, radio, etc., there is an electronic, static-y sound I find uncomfortable. In these negative hearing situations I'll often remove the devices, which increases the risk of loss or damage.

Jack L.
Marlborough, MA
June 18 2019 10:57PM

1. Hearing Part works great. 2. On phone calls the left ear keeps going off an on every minute. 3. I-tube Videos some times shout off and on. 4.  Music some times turns off and on. I would of purchase Phonak Audio 13 T if I had it to do over.

Gene J.
Sun City Center, FL
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