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Phonak Hearing Aids Review

4.3 Overall Rating

Ease of Purchase

Warranty

Price

Customer Service

Bottom Line

Phonak is an award-winning global leader in hearing aid technology. The company offers the broadest line of hearing devices and accessories we found in our research. Phonak hearing aids address hearing loss at any level, from mild to profound, as well as partial loss. The company consistently develops new technology to offer increasingly improved hearing to customers.

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May 28, 2026

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Phonak Hearing Aids

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Phonak Hearing Aids

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About Phonak Hearing Aids

Phonak hearing aids are known for advanced Bluetooth connectivity, strong speech-in-noise performance, tinnitus relief, and solutions for a wide range of hearing loss levels. Phonak has been in the hearing aid business for over 75 years. The company headquarters are in Switzerland with a U.S.-based office in Illinois. It’s owned by Sonova, which also owns the Unitron and Hansaton hearing aid brands and Advanced Bionics cochlear implants. You’ll find Phonak’s extensive network of distributors and subsidiaries represented in over 100 countries worldwide.

Pros

Patented sound technology
Smart app connects to smartphones and TVs
Cutting-edge technology, including an all-day wear model
Free online hearing test

Cons

Many models not covered by Medicare
Can be expensive

Comparing Phonak Hearing Aid Models

Phonak organizes its hearing aids by both product line and technology platform. Understandably, this is confusing at first glance, so we’ve broken it down for you. Current lines include Audeo, Virto, and Naída, while the newest technology platforms are Infinio and Lumity. Paradise is an older technology line still used in some models.

Line	Technology Platform	Hearing Loss Treated	Type of Hearing Aid	Features
Audeo Infinio R	Infinio	Mild to profound	RIC	Rechargeable, Bluetooth, speech enhancement
Audeo Infinio Sphere	Infinio	Mild to profound	RIC	Advanced speech-in-noise performance, enhanced clarity in complex environments, hands-free calling
Virto Infinio	Infinio	Mild to severe	Custom ITE, ITC, CIC, IIC	Custom fit, discreet, some models have Bluetooth
CROS Infinio	Infinio	Single-sided hearing loss	CROCS, BiCROCS	Speech clarity support, transfers sounds from one ear to the other
Naída Lumity	Lumity	Severe to profound	Power BTE	Powerful amplification, SmartSpeech technology, and some are rechargeable
Lyric	Proprietary extended wear platform	Mild to moderately severe	IIC	Completely invisible and can be worn 24/7 for months at a time

Phonak Hearing Aids Comparison

Audeo Infinio

Audeo Infinio is a receiver-in-canal (RIC) hearing aid for mild to profound hearing loss. Top features include AI-powered speech enhancement, Bluetooth connectivity, a rechargeable battery, and hands-free calling with an iPhone or Android phone. This one is best for active users and everyday listening in complex sound environments.

Audeo Infinio Sphere

Audeo Infinio Sphere is a step up from the Infinio platform, with advanced AI sound processing and a deep neural network (DNN) to improve speech understanding in noisy environments. It’s a rechargeable RIC model that includes DEEPSONIC AI technology to help improve clarity in complex sound environments. Bluetooth streaming and hands-free connectivity are also part of the package. It’s best for social situations and complex listening environments.

Virto Infinio

Virto Infinio is a custom in-ear hearing aid line available in discreet styles, including ITE, ITC, CIC, and IIC. It’s designed for mild to severe hearing loss, Bluetooth is available on select models, and it’s a line of rechargeable hearing aids. It does require personalized fitting and is best for users who want a more customized experience.

CROS Infinio

CROS Infinio is a single-sided hearing loss. Like other brands, it transfers sound from the weaker ear to the better-hearing ear. The Phonak CROS Infinio includes Bluetooth, rechargeable battery technology, and speech enhancement features. This one is best for improved conversation balance in everyday environments.

Naída Lumity

Naída Lumity is a powerful behind-the-ear (BTE) hearing aid line for severe-to-profound hearing loss. It features SmartSpeech technology, Bluetooth, strong amplification, and some models are rechargeable. We appreciate it for users who need maximum power and speech clarity throughout the day.

Lyric

Lyric is a unique offering by Phonak. No need to worry about battery life or a charger; this invisible hearing aid lets wearers use it continuously for months at a time, including while sleeping and showering. This IIC-style device sits deep in the canal and requires no charging or battery replacement. We like it for users who want a completely invisible, low-maintenance hearing aid.

Phonak Hearing Aid Technology and Accessories

Phonak develops and manufactures hearing aids with advanced technology, such as rechargeable batteries, Bluetooth, and models that adjust to your surroundings in a split second.

Direct Connectivity is compatible with iPhone and Android phone calls, televisions, and Bluetooth devices for hands-free calling.
AutoSense OS is a hearing technology that automatically adapts to the listening environment by rapidly analyzing and blending audio profiles to deliver optimal hearing results. AutoSense is available in select Sky hearing aids that are designed for children and teens.
Binaural VoiceStream Technology streams real-time, full-bandwidth audio bi-directionally to both ears. This feature allows you to put less effort into hearing others speak in a noisy environment.
Roger Wireless technology encompasses a variety of microphones that transmit sound directly to the wearer of a Phonak hearing aid. Roger was developed for particularly challenging hearing environments and background noise reduction while enhancing understanding. Roger microphones are useful in settings like restaurants or when seated a distance from someone speaking to a roomful of people.
Phonak Rechargeable Batteries are self-contained Lithium-ion batteries—no more disposable batteries. Phonak claims the cells last for six years, but we found four to five years is more typical. Field tests indicate that these batteries are 15% more reliable than replaceable batteries, and a single charge lasts around 24 hours.

Phonak Hearing Aids App

Phonak has the myPhonak app for iPhone and Android users. It allows you to control hearing aid settings directly from your smartphone. The app features volume and program adjustments, remote support from hearing care professionals, Bluetooth controls, health tracking, and hearing aid customization.

Phonak Hearing Aids Accessories

Phonak offers a wide range of accessories designed to improve connectivity and hearing performance in difficult listening environments. Current accessories include Roger wireless microphones, TV connectors for direct audio streaming, remote controls, charging cases, and Bluetooth accessories that help users stream music, calls, television audio, and conversations directly to compatible hearing aids.

Phonak Hearing Aids Cost

Phonak prescription hearing aids come at all price points set by the hearing aid providers, and you can compare the prices to the average in our Best Hearing Aids guide. The model and technology level also affect the price point.

Phonak Lyric hearing aids differ from traditional hearing aids in that they sit entirely inside the ear canal and are worn continuously for months at a time. Since a professional must insert and replace Lyric devices, Phonak typically offers them through an annual subscription model that may include ongoing care and replacements. There’s no Medicaid or Medicare coverage for Lyric devices.

How to Buy Phonak Hearing Aids

Phonak sells hearing aids through audiologists, ear, nose, and throat (ENT) specialists, and designated hearing aid centers. You can check the website for providers near you or contact a hearing care professional. Before getting fitted for Phonak hearing aids, you will need to have an assessment of your hearing health through a hearing evaluation. The specialist will recommend the best Phonak hearing aid model and style for your particular needs. Depending on the model, you might need a custom earmold. The specialist orders your new devices. Once in, your hearing care provider will adjust your new hearing aids for comfort and performance, and offer follow-up options.

How Does Phonak Compare to Competitors?

Phonak offers prescription hearing aids, not OTC (over-the-counter) hearing aids. It competes with other premium brands in prescription hearing aids, such as Oticon, Signia, ReSound, Jabra Enhance, and Starkey. Phonak stands out for its universal Bluetooth connectivity, strong speech-in-noise performance, rechargeable devices, and solutions for severe hearing loss and single-sided hearing loss. Phonak is also known for several standout models, especially its Lyric line, which can be worn continuously for months, as well as the Audeo Lumity, Sphere Infinio, and Phonak Sphere hearing aids.

Phonak Hearing Aids Complaints

Phonak hearing aids receive mixed reviews online. ZipHearing gives the brand 4.5 out of 5 stars, with many reviewers commenting on impressive sound quality and comfortable fit. ConsumerAffairs reviewers give the company an average rating of 1.7 out of 5 stars, with many saying Phonak hearing aids work well, but others experienced issues and had to return them for adjustments or repairs. The Better Business Bureau (BBB) has accredited Phonak and rates the company with an A+.

Phonak Hearing Aids FAQs

Will Medicare cover Phonak hearing aids?

While original Medicare typically does not cover Phonak hearing aids, some Medicare Advantage plans may offer limited hearing aid benefits, depending on the provider and plan.

Where can I purchase Phonak hearing aids?

Phonak hearing aids are sold through audiologists, ENT specialists, and authorized hearing aid centers. You can use the provider locator on the Phonak website to find a hearing care professional near you.

Are Phonak hearing aids top-of-the-line?

Yes. Phonak is considered one of the leading premium hearing aid brands, known for advanced Bluetooth connectivity, speech-in-noise technology, rechargeable options, and hearing aids designed for a wide range of hearing loss levels.

What is the average price of Phonak hearing aids?

Phonak hearing aid prices vary depending on the model, technology level, and provider. Premium Phonak hearing aids with advanced features cost several thousand dollars per pair, especially models with rechargeable batteries, AI-powered sound processing, and Bluetooth streaming.

Conclusion

Phonak sells hearing aids for all levels of hearing loss across all age groups. The company develops technologically-advanced hearing aids with comfort and ease of use in mind, including the convenience of Lyric hearing aids which are worn invisibly for months at a time.

37 Phonak Hearing Aids Reviews

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February 23 2025 10:58PM

I have worn hearing aids for over 10 years. I have moderate hearing loss - typical for seniors I originally bought Kirkland HA's from Costco and they were OK. Last year I started to search for an update. I tested Phonak L-30 and L-90. Then I tried Jabra. Finally I bought Philips 9050. I used them for over 3 months. Then I saw a review by Brian (Hearing club) of Elehear Beyond. I was prepared to spend $1.500-$2,500), I was surprised at the Elehear price of $379 so I bought them. My first impressions: * Easy purchase ^ Quick response * Nice packaging * email follow up with instructions * Easy first use * Amazing Bluetooth connection to IPhone & Laptop PC Windows 10 * The connection to a laptop was excellent, none of the other HA's allowed me to do it. *

I and, more importantly, my family did not notice any change between them and Philips 9050 * I returned the Philips and now use the Elehear hearing aids daily. * I have an appointment with an audiologist next week to tweak any adjustments. I sent my audiogram and got a recommendation on which dome I should use. * I originally thought of purchasing Elehear as a backup, but at the low price, I can buy 4 units for the price of one!

George G.

Lexington, MA

June 20 2022 10:20PM

Worst hearing aid I have ever owned. I have had them in for repair multiple times with the same problem but the problem keeps recurring. I will never purchase Phonak again. Worst service I have ever experienced. Can't wait to get rid of them.

Trevor M.

Barry\'s Bay , Ontario, Canada, SELECT A STATE

May 17 2022 7:05PM

I have had a number of brands of hearing aids over the years and these Phonaks are by far the worst. The app is unstable and whenever your Bluetooth on the phone or anything the microphones jump way up in volume so you can hardly hear what’s being said in your hair and he says you’re hearing the surrounding sounds.

Not only that live listen does not work with Phonak like every other brand they want you to pay $450 for a device to help you. I would never buy these hearing aids again and I would hope that nobody else does either.

Ronald D.

MESA, AZ

March 19 2022 3:29PM

After a week the left ear stopped working. All it does is whistle. I called my provider and their response was Make an appointment. So these cost me 12000 dollars. Truth be told sound quality is worse than a pair of cheap head phones I bought at the dollar store for 6 bucks.

If the wind blows I can't hear anything but wind noise. If I open my phone, which they are connected to, the hearing aid stops working...I know there are many options out there and I dont know which ones are the best...but I'm guessing these are among the worse. Do some homework and avoid this product.

Angelo A.

High Point, NC

March 18 2022 1:30PM

My mother has been wearing Phonak hearing aids for over 10 years. She bought another pair 2 weeks ago and both of them have been broken due to manufacturing. Her audiologist has sent them back and we went with a new company.

Apparently this has become a problem with this company. My mom is 91 and has a hard time getting around. We can’t keep going to the audiologist every other week.

Christianne A.

Towson, MD

January 12 2022 4:05PM

My problem is I have had the CROS B for little over a year and it has twice completely stopped working and has to be replaced. Needless to say this is anxiety inducing as now I'm afraid of where it may choose to completely stop again.

Luckily the first time was at home on my day off and the second literally an hour after I got off work. Waiting on my 3rd one to come back. Going to have a serious discussion regarding the reliability of this product.

I had a Microtech before from a different provider that never gave me any trouble till it simply got old and needed replacing.

Sammie S.

Bend, OR

November 12 2021 2:48PM

I have had these Audeo Marvel 90R for over a year now. The connectivity to the phone is indeed great as is sound quality of any streaming music. It does great as amplifying sound, too. But from my experience that is where it stops.

While Phonak comes with programs that allegedly allow one to hear in loud environments, all I experience is an amplification of all sound, background and voice, no matter what program I am in and no matter what settings I use.

I have been to my audiologist five times now to make adjustments without success. He advised me that my next fitting will now start costing me $60. While the sound amplification is good, the clarity of speech is poor even after all of these fittings.

I think that Phonak applies a lot of "market embellishment" in the claims that they make about speech clarity and ability to hear in noisy environments.

My experience with this hearing aid as well as Eargo's and Resounds is that all of them are really nothing more than sound amplification devices and do nothing to improve speech clarity. Not the result I was hoping for!

John H.

Cincinnati, OH

November 06 2021 3:04PM

I am deaf in my left ear and have some high frequency hearing loss in my right ear which is typical for someone my age. In January 2021 I was fitted with the Phonak P90 Unit that is designed to pair with a crossover unit for my deaf side.

I purchased the main unit (for my "good ear") ($2800) because of the promise of the crossover technology, that unfortunately wasn't available at that time. The main unit seemed to work well initially.

When the crossover technology became available in August, I went in to get it fitted. Upon placement, it worked great.

I was ready make that additional purchase until it was revealed that the crossover unit was not designed to pair with the phone app, in spite of what the audio technician told me when first discussing this system in January. The app is even graphically designed for left and right controls!

He called Phonak tech support while I was there there to discuss the issue and they told him that the technology was not available, contrary to what he was led to believe. He was as flabbergasted as I was.

At that point, I was not willing to shell out another $1100 for something that wasn't going to do that I was promised it would do.

When I checked with my audiologist a few weeks ago (October), they told me that the crossover unit was being redesigned to sync with the app and would be available in Jan 2022.

I'm not holding my breath. To this day I am having a continual problem with my main unit not connecting with the phone app. The suggested remedy by tech support to reload the app has not worked after three attempts.

This is all very disappointing after being excited for the crossover technology that would enable me to hear sounds from my left side. Particularly after already spending $2800. Spending that kind of money gives the right to expect far better.

It appears to me that Phonak is a typical company that put marketing and sales ahead of technology. At this point, I would NOT recommend their systems. There are many others out there.

Tim W.

Decorah, IA

July 13 2021 10:22PM

I have the Audeo P90. While it does most of what it says it will, it only does it most of the time. Sliding out of programs, back to autosense preset. Causing me to have to readjust several times a day.

The largest annoyance is that one will quit about every 2 months, requiring a visit back to audiologist. Here they say it just needed cleaning, but the hearing aid would not give out even an audio feedback. Each visit cost$25. After warranty that will be hell knows how much.

This is not what I expected after paying $2000 each. But I guess they know us old folks will be dead soon enough, and all the negative feedback will be buried with us.

Charles J.

Shelbyville, TN

July 06 2021 6:32PM

Right hearing aid has had problems from the start. It has been sent back by the provider four times for repair. It stopped working entirely a month ago and still has not been replaced.

30 days seems like sufficient time to send a replacement. After spending a small fortune to hear clearly, this is unacceptable.

Karen A.

Cuyahoga Falls, OH

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