Phonak Hearing Aids

Worst hearing aid I have ever owned. I have had them in for repair multiple times with the same problem but the problem keeps recurring. I will never purchase Phonak again. Worst service I have ever experienced. Can't wait to get rid of them.

I have had a number of brands of hearing aids over the years and these Phonaks are by far the worst. The app is unstable and whenever your Bluetooth on the phone or anything the microphones jump way up in volume so you can hardly hear what’s being said in your hair and he says you’re hearing the surrounding sounds.

Not only that live listen does not work with Phonak like every other brand they want you to pay $450 for a device to help you. I would never buy these hearing aids again and I would hope that nobody else does either.

After a week the left ear stopped working. All it does is whistle. I called my provider and their response was Make an appointment. So these cost me 12000 dollars. Truth be told sound quality is worse than a pair of cheap head phones I bought at the dollar store for 6 bucks.

If the wind blows I can't hear anything but wind noise. If I open my phone, which they are connected to, the hearing aid stops working...I know there are many options out there and I dont know which ones are the best...but I'm guessing these are among the worse. Do some homework and avoid this product.

My mother has been wearing Phonak hearing aids for over 10 years. She bought another pair 2 weeks ago and both of them have been broken due to manufacturing. Her audiologist has sent them back and we went with a new company.

Apparently this has become a problem with this company. My mom is 91 and has a hard time getting around. We can’t keep going to the audiologist every other week.

My problem is I have had the CROS B for little over a year and it has twice completely stopped working and has to be replaced. Needless to say this is anxiety inducing as now I'm afraid of where it may choose to completely stop again.

Luckily the first time was at home on my day off and the second literally an hour after I got off work. Waiting on my 3rd one to come back. Going to have a serious discussion regarding the reliability of this product.

I had a Microtech before from a different provider that never gave me any trouble till it simply got old and needed replacing.

I have had these Audeo Marvel 90R for over a year now. The connectivity to the phone is indeed great as is sound quality of any streaming music. It does great as amplifying sound, too. But from my experience that is where it stops.

While Phonak comes with programs that allegedly allow one to hear in loud environments, all I experience is an amplification of all sound, background and voice, no matter what program I am in and no matter what settings I use.

I have been to my audiologist five times now to make adjustments without success. He advised me that my next fitting will now start costing me $60. While the sound amplification is good, the clarity of speech is poor even after all of these fittings.

I think that Phonak applies a lot of "market embellishment" in the claims that they make about speech clarity and ability to hear in noisy environments.

My experience with this hearing aid as well as Eargo's and Resounds is that all of them are really nothing more than sound amplification devices and do nothing to improve speech clarity. Not the result I was hoping for!

I am deaf in my left ear and have some high frequency hearing loss in my right ear which is typical for someone my age. In January 2021 I was fitted with the Phonak P90 Unit that is designed to pair with a crossover unit for my deaf side.

I purchased the main unit (for my "good ear") ($2800) because of the promise of the crossover technology, that unfortunately wasn't available at that time. The main unit seemed to work well initially.

When the crossover technology became available in August, I went in to get it fitted. Upon placement, it worked great.

I was ready make that additional purchase until it was revealed that the crossover unit was not designed to pair with the phone app, in spite of what the audio technician told me when first discussing this system in January. The app is even graphically designed for left and right controls!

He called Phonak tech support while I was there there to discuss the issue and they told him that the technology was not available, contrary to what he was led to believe. He was as flabbergasted as I was.

At that point, I was not willing to shell out another $1100 for something that wasn't going to do that I was promised it would do.

When I checked with my audiologist a few weeks ago (October), they told me that the crossover unit was being redesigned to sync with the app and would be available in Jan 2022.

I'm not holding my breath. To this day I am having a continual problem with my main unit not connecting with the phone app. The suggested remedy by tech support to reload the app has not worked after three attempts.

This is all very disappointing after being excited for the crossover technology that would enable me to hear sounds from my left side. Particularly after already spending $2800. Spending that kind of money gives the right to expect far better.

It appears to me that Phonak is a typical company that put marketing and sales ahead of technology. At this point, I would NOT recommend their systems. There are many others out there.

I have the Audeo P90. While it does most of what it says it will, it only does it most of the time. Sliding out of programs, back to autosense preset. Causing me to have to readjust several times a day.

The largest annoyance is that one will quit about every 2 months, requiring a visit back to audiologist. Here they say it just needed cleaning, but the hearing aid would not give out even an audio feedback. Each visit cost$25. After warranty that will be hell knows how much.

This is not what I expected after paying $2000 each. But I guess they know us old folks will be dead soon enough, and all the negative feedback will be buried with us.

Right hearing aid has had problems from the start. It has been sent back by the provider four times for repair. It stopped working entirely a month ago and still has not been replaced.

30 days seems like sufficient time to send a replacement. After spending a small fortune to hear clearly, this is unacceptable.

I was advised by the seller of my Phonak hearing aids that the aids warranty applied to international locations. My Phonak aids were purchased in the USA and one of my hearing aids broke when I was travelling in Europe.

I contact a local Phonak dealer in Portugal and they advised they could not assist me because I did not purchase the hearing aid from them. I was advised that the hearing aid repair would need to be performed at the Phonak factory.

I also contacted the Phonak website via email and was advised they would not assist me then I needed to send my hearing aid to the store in the USA and they could send in the aid for repair.

I explained my situation to the Phonak representative and was advised 'sorry, we cannot assist, you need to contact the store where the unit was purchased". Wow what a surprise.

So if you purchase a Phonak and plan to travel, make sure you can contact the original seller and return a broken aid to them.