Phonak Hearing Aids

Phonak Hearing Aids Review

Phonak is a hearing aid solutions company that has been in business for over 60 years. Company headquarters are in Switzerland with a U.S.-based office in Illinois. The company is owned by Sonova, which also owns the Unitron and Hansaton hearing aid brands and Advanced Bionics cochlear implants. You’ll find Phonak’s extensive network of distributors and subsidiaries represented in over 100 countries around the globe.

Pros
  • Patented sound technology
  • Smart app connects to smartphone and TV
  • Cutting-edge technology, including a hearing aid worn 24/7
  • Free online hearing test

Cons
  • Many models not covered by Medicare
  • Can be expensive

Latest Phonak Hearing Aid Technology

Phonak develops and manufactures hearing aids with some of the most current technology, like rechargeable batteries you never have to change, advances in Bluetooth, and hearing aids that adjust to your surroundings in a split second.

  • Direct Connectivity is compatible with any cellphone using Bluetooth 4.2 wireless technology, which includes many older phones. Your hearing aids double as a hands-free cellphone or wireless TV headset with Direct Connectivity. Studies show that this technology delivers excellent TV sound quality.
  • AutoSense OS is a hearing technology that automatically adapts to the sound environment by performing a fast analysis and blending audio profiles to produce optimal hearing results. AutoSense Sky OS is similar but designed for children and teens to adjust to classroom or playground sounds, or to listening to music or having conversations with friends. The AutoSense Sky OS is more sensitive to loud speech and yelling compared to the regular Phonak AutoSense for adult hearing aids. The latest AutoSense 3.0 identifies even more hearing scenarios with top-rated streaming sound quality.
  • Binaural VoiceStream Technology streams real-time full audio bandwidth bi-directionally in both ears. This feature allows you to put less effort into trying to hear others speak in a noisy environment.
  • Roger Wireless technology encompasses a variety of microphones that transmit sound directly to the Phonak hearing aid wearer. Roger was developed for particularly challenging hearing environments and reduces background noise while enhancing understanding. Roger mics are useful in settings like restaurants or when sitting a distance from someone who is speaking to a roomful of people.
  • Phonak Rechargeable Batteries are self-contained Lithium-ion batteries. Phonak claims the cells last for six years, but we found four to five years is more typical. Field tests indicate these batteries are 15% more reliable than replaceable batteries and a single charge can last around 24 hours.

Phonak Hearing Aid Models

We listed some details for Phonak’s seven latest hearing aid models in the chart below. The company offers 14 other models as well. Your hearing specialist will help you choose the best hearing aids for your needs.

Phonak Hearing Aid Models
Model Price per Ear Hearing Loss Treated Type Features
Audéo Marvel
$1,149 – $2,799
Mild to profound Receiver in canal Rechargeable
Bluetooth – TV and phone
Naída B
$1,049 – $2,299
Mild to profound Receiver in canal or behind the ear Rechargeable
Roger mic compatible
Bolero B
$1,149 – $2,299
Mild to profound Behind the ear Rechargeable
Autosense OS
Virto B-Titanium
$1,899 – $2,499
Mild to severe In the ear Medical grade titanium
Smallest custom-made aid
Autosense OS
Virto B
$1,199 – $2,399
Mild to profound In the ear Custom made using biometric calibration
CROS B
Custom, Prices Vary
Single sided deafness Receiver in canal or behind the ear Rechargeable
Must use a Phonak aid in the hearing ear
Lyric
$3,000 – $6,000 per pair
Annual plan
Mild, moderate or severe Receiver in canal Invisible when worn
24/7 wear
30-day trial

Phonak Hearing Aids Cost

Phonak hearing aids come at all price points set by the hearing aid providers, and you can compare the prices to the average in our Best Hearing Aids Guide. The most affordable devices are about $1,300 per aid or $2,600 for a pair. The most expensive Phonak hearing aids are the Lyric model, which are the size of a pencil eraser and sit entirely in the ear canal, so they are invisible to others. Because a professional must insert Lyric hearing aids and remove them every few months, Phonak sells this model using an annual subscription between $3,000 and $6,000 a pair. There’s no Medicaid or Medicare coverage for Lyric devices.

Where to Buy Phonak Hearing Aids

Phonak sells hearing aids through audiologists; ear, nose, and throat (ENT) specialists; or designated hearing aid centers. You can check the website for providers near you or call the number on the site. Before getting fitted for Phonak hearing aids, you will need to have a hearing test. The specialist will recommend the best Phonak hearing aid model and style for your particular needs. The specialist orders your new devices after taking a mold of your inner and outer ear, and you will be fitted in a few days to a few weeks, depending on the model.

Phonak Hearing Aids Complaints

Phonak hearing aids receive mixed reviews online. ZipHearing gives the brand 5 out of 5 stars, with many reviewers commenting on impressive sound quality and comfortable fit. ConsumerAffairs reviewers give the company an average of 2.5 out of 5 stars, with many saying Phonak hearing aids work great, but others experienced problems and had to send the hearing aids back for adjustments or repairs. ConsumersAdvocate gives the brand 4 out of 5 stars for high-quality products, after-sale service, and a wide range of accessories. The Better Business Bureau has accredited Phonak and rates the company with an A+.

Phonak Hearing Aids Q&A

  • Will my insurance cover Phonak hearing aids?
    Some insurance providers cover part or all of the cost of hearing aids from Phonak, though many will only cover specific models. Check with your provider or insurance company for details.

  • Can I buy a warranty to cover Phonak hearing aids?
    Phonak provides a one-year international warranty on its hearing aids, but talk to your local provider to see if they offer a separate warranty. You can buy an extended warranty for some Phonak hearing aid models.

  • Can I buy Phonak hearing aids online?
    You can buy some Phonak models online, but only with the assistance of a licensed professional. Phonak’s Internet Sales Policy warns that any direct-to-consumer online sales are from unauthorized sellers, and you will not receive the support you get from a hearing specialist.

  • Does Phonak have a program for veterans?
    Yes, Phonak has a contract with the U.S. Veterans Affairs. Most of the models listed in our chart above are available via VA benefits along with many accessories to enhance the hearing aids.

Conclusion

Phonak sells a hearing aid for any level of hearing loss across all age groups. The company develops technologically-advanced hearing aids with comfort and ease of use in mind, including the convenience of Lyric hearing aids which are worn invisibly for months at a time.

Phonak Hearing Aids Reviews

Recent Reviews

May 01 2021 3:49PM

I received the Marvel hearing aids a couple weeks ago through VA care. So far I'm very satisfied. You do have to get used to them, as they are pretty tech oriented. I have android system and I found it rather easy to maneuver through the app.

I had Starkey before and they are great as well. Final thought, I like these a lot and hope they continue to satisfy. RevRon.

Ronald L.
Niantic, CT
April 22 2021 7:38AM

I have gone through 5 or 6 chargers. And it always the same problem. The right ear hearing aid keeps messing up. Takes at least 10 min to get it to start charging. Can't close the lid because hearing aid will pop out. Thank God for a warranty. But what do I do when the warranty is over? This is garbage.

Reynard W.
Phoenix, AZ
April 20 2021 10:45AM

My P90 hearing aids will not stay on the selected program, they automatically return to the base program (AutoSense 4.0) any time I receive an alert, text, or phone call. Very disruptive if the program is set for TV, Restaurant, etc.

Also my provider could not remove all the inherent noise in the hearing aids without affecting my hearing loss range.

James B.
Hewitt, TX
April 05 2021 9:26PM

I guess I am one of the lucky ones as the VA has supplied me with a pair of P90's and they are my first hearing aids. I was very sceptical as previous, off the shelf, cheap amplifier type devices were unwearable after an hour due to the discomfort.

From the day I received these P 90's, I have worn them constantly in absolute comfort. Most of the time I am not even aware I have them in.

Yes, they may need some fine tuning to get the best natural sound and yes, the app has a major flaw in that it returns to the default setting at the slightest interruption from my phone. Hopefully Phonak will fix that soon.

Glasses could be a problem but you just have to be careful. I HAVE SOLVED THE COVID MASK/HEARING AID ISSUE. Sorry to shout but worth shouting about. get some of these ** and attach them to the elastic mask retainers.

Instead of wearing them around your ears you can route them under your ears and connect around the back of your neck.

Lionel S.
Tampa, FL
March 11 2021 5:11PM

I was told I needed these kind to wear. "Audeo" is what is written on them. I wear glasses and they pull them out of my ears. I have to wear a mask and that rips them right off and onto the floor. They keep slipping out of my ears over time and have been fitted 2 time.

Had them in 3 time, once to replace once for reprogramming and once for fitting again. Now they need to go in again. Only a year old. However like the fact they are bluetooth so I can watch tv without leaving the bedroom. Other than that still can't hear very well with them.

The S.
North Bay, FL
February 27 2021 2:30PM

Bad bad. For 3-4 months the second aid completely dead. Call the seller do not return the call. Call customers support. No answer. On Saturday. Supposed to be open on Saturday. Will never get another Phonak. Now I have wait maybe week or more for another aid. Is in "warranty."

Venko L.
Riverview, FL
February 26 2021 1:17AM

I bought Phonak, paid $3,200. The aids are in the ear. The battery door is so cheap it's pathetic. They have lasted only 1 year. I have bought 3 sets of hearing aids. This is the first broken door. It has been in for repair now for 2 weeks.

Now I can understand why people are going to places like Walmart buying aids for $299. Very disappointed to say the least. My friends are waiting to see my outcome. By the way I am very careful with my aids. They have never been treated rough I depend on them daily.

Eleanor P.
Crystal River, FL
February 16 2021 10:11PM

Received p90rti in December 2020. Right aid lasted about 4 weeks. Stopped working. Sent in. Took over 10 days to return supposed new aid. How is a 10 day turn over acceptable for a $2500.00 hearing aid? I should have been provided a replacement same day.

The left hearing aid lasted to mid February about the 13th then just failed. I have a 3 year guarantee but for $2500.00 an aid and I can get 3/4 of the same technology for $150.00 on any Bluetooth hearing pods or I should be getting a lifetime guarantee or at least a ten year guarantee.

As far as my opinion is stay away from these pieces of garbage. I fell into their hype but don’t you. These are really poorly made and if you spend $5000.00 for a set you are just getting screwed like I did.

Douglas T.
Loudon, NH
February 09 2021 1:10PM

The 2-star is based on bluetooth technology outdoors. I walk my dogs every day and bike ride. I was super excited to use these for streaming sound/phone calls while outdoors.

BUT if the phone is in my pocket or backpack the connection is so intermittent it will cut in/out 10+ times during one song.

I reached out to Phonak customer support and they confirmed "the hearing aid signal is not strong enough to detect the phone so it will cut in and out". Their solution was to hold the phone, which is NOT a solution while walking dogs or on a bike.

I wish I would have known this limitation prior committing to this brand. My sister has 4+ yr old Resound hearing aids from Costco and has no issues with the bluetooth connection with the phone in her pocket during outdoor activities.

April H.
Rochester Hills, MI
February 06 2021 2:28AM

I’m a first-time hearing aid user and, in general, am pleased with my new, rechargeable Phonaks. My only complaint — and I consider it to be major — is in the Bluetooth capability.

The default Phonak setting on my phone App is “AutoSense OS 4.0” and this is good for just about everything. However, if I manually select a different setting (TV, Restaurant, etc.) and a call, text, or I check my Facebook page on my phone, the App instantly reverts back to default.

A HUGE audible difference. I love the TV setting, but it’s almost impossible to hold on to. During any given TV program, I find myself going in to reset the App to TV 10-15 times, depending on my family and Text traffic.

The Phonak representative suggested I turn off Texts and Facebook while I’m watching TV. WHAAT? Why? There needs to be a patch update for the Phonak App... yesterday!

Catherine L.
Pittsburgh, PA
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