Name: Select Home Warranty
Brand: Select Home Warranty

Select Home Warranty covers homeowners, home buyers, home sellers, and realtors who want protection from large expenses due to unexpected home repairs. We included Select Home warranty in our roundup of the best home warranties because its combination plan is affordable and they offer services nationwide.

Select Home Warranty Review

Select Home Warranty is a popular choice for coverage of common household appliances and repairs. Its Bronze Care plan protects your appliances, and its Platinum Care plan protects both systems and appliances. Unlike its competitors, Select Home Warranty includes roof coverage in all three plans and offers several add-ons you can customize to your needs.

Pros

Service plans to fit most budgets
Roof coverage and plumbing stoppages available
Large, nationwide service network with a 24/7 claims number
Provides an unlimited number of covered repairs

Cons

Won’t cover common pre-existing issues
Charges a service fee for each visit

Select Home Warranty Plans

Coverage starts 30 days from the time customers purchase a plan. Once a covered appliance or system stops functioning, customers of Select Home Warranty can call, email, or fill out a form online to have a service professional set up a repair appointment. If your problem is covered in the contract, you’ll pay a service fee.

Plan types available: 3
Response time: Up to 96 hours
States served: All 50 states
Service fee: $75 – $100, depending on state

Sometimes, Select Home Warranty requires service records, receipts, or other proof of the condition of an item and its upkeep before authorizing a repair.

The Bronze Care plan protects appliances like clothes washers and dryers, garbage disposals, refrigerators, ranges, built-in microwaves, ovens, and dishwashers.
The Gold Care plan protects major systems, including heating, air conditioning, plumbing and electrical.
The Platinum Care plan is a combination contract that includes qualified repairs of additional systems and appliances, such as garage door openers, ceiling fans, and plumbing blockages.

While you cannot select your own technician to do the repair work (unless previously agreed upon), Select Home Warranty offers coverage to homeowners across the U.S. and pulls from a large network of repair professionals to address your needs quickly.

Select Home Warranty Costs

Plan pricing varies between $44 per month and $48 per month based on the plan, but significant discounts are available if you pay annually. Optional coverage riders are available, as well, and customers can pay for plans in monthly installments or with a one-time annual or multi-year fee. Select Home Warranty frequently offers discounts, such as $200 off a year-long plan or additional free months with purchase. This also includes roof coverage.

Select Home Warranty Costs*
Bronze Plan	Gold Plan	Platinum Plan
$44 per month	$44 per month	$48 per month

*Prices as of April 2023. Quotes may change depending on location, coverage, and sales incentives. Contact Select for a current quote.

Additional Coverages Available

Customers of Select Home Warranty who purchase one of the above plans are eligible to add optional coverage benefits for pools and spas, central vacuums, sump and well pumps, rook leaks, stand-alone freezers, lawn watering systems, septic tank and systems, lighting and plumbing fixtures, and refrigerator ice makers. Plans exist for additional refrigerators, AC units, heating units, and water heaters.

Coverage Limits

Select Home Warranty generously allows for unlimited repairs during the contract term. However, some dollar cap amounts are lower than the industry average. For example, the cap on heating and cooling equipment is $3,000, $500 for plumbing and electrical equipment, and $200 for Freon.

If you don’t have proof of annual maintenance and cleaning records, Select Home Warranty will only cover up to $150 for appliances.

How to Purchase a Select Home Warranty and File a Claim

Select Home Warranty is unique in that it offers nationwide coverage. They make their quotes available in all U.S. time zones via their online price request or toll-free number. Customers can submit claims online or by phone 24 hours a day, seven days a week. Select Home Warranty will then contact a professional repair technician in your area to contact you and set up a repair appointment within 48 to 96 hours.

Select Home Warranty Complaints

The Better Business Bureau (BBB) rates Select Home Warranty with a B, slightly better than the industry average. While there are higher-rated services, Select Home Warranty appears to offer timely resolutions to complaints and is responsive to inquiries. Consumers consistently give Select Home Warranty a better-than-most rating for customer service, timeliness in resolving claims, and the quality of their services.

Most unfavorable reviews regarding this company are directed at the contracted service providers. Still, dissatisfied customers report being able to call out a different repair professional in these instances, and their issues get resolved.

Several reviewers, including those on ConsumerAffairs, where Select has a 3.6-star rating, mention that Select doesn’t cover pre-existing conditions. Homeowners who cannot prove that they have maintained their appliances and systems may find that their repairs are not approved. Customers with large, approved repairs report happier experiences with the company. For example, a furnace or pool heating system is usually very expensive to repair, more than the annual cost of a home warranty plan.

Our Experience With Select Home Warranty

Overall, we liked our experience with Select Home Warranty. Based on the quote we received, Select Home Warranty charges higher and more frequent service fees, but lower monthly and annual premiums.

Using a North Carolina address, we sourced a quote within 30 seconds, but it needed more details regarding exclusions and limits in our state. The website does not provide sample contracts to review, so you’ll need to refer to the detailed terms and conditions page to learn about some exclusions and contract terms. We advise customers to review this page thoroughly, as many parts and components of systems it claimed to cover in our quote are actually excluded from protection, according to this page.

Based on our experience and research, Select Home Warranty is a good choice for homeowners who want affordable coverage for major household appliances and systems. It’s one of the few companies that offer roof coverage at affordable prices, which is a benefit, but we’d like it to be more transparent on other details that are important to homeowners, like coverage limits and response times.

Select Home Warranty FAQ

What’s the difference between a new home warranty and Select Home Warranty plans?
Select offers what is also known as a “service contract” which will pay for covered repairs or replacement of items in your home, such as an appliance or heating system. It is an optional service to help pay for things that may go wrong in your home. New home warranties, on the other hand, are given by the home manufacturer to guarantee the workmanship of your building. They may or may not cover appliances or systems and are only for new buildings.
My home is old. Can I still get a plan from Select Home Warranty?
The service plans sold by Select are for your home appliances and systems. It does not matter the age of your home, provided the covered items do not suffer from pre-existing damage, neglect or wear that can affect performance. If your covered items have been properly maintained prior to the date the plan goes into effect, their age doesn’t matter.
I have homeowners insurance. Why would I want a home warranty?
Each type of coverage does very different things. Homeowners insurance largely covers damage from a disaster, fire, or burglary. It offers liability against damages. A home warranty, however, repairs or replaces covered items that break outside of these occurrences.
Does Select Home Warranty require a home inspection?
No, Select does not require an inspection or pre-approval.
Can you cancel a Select Home Warranty Plan?
There is a 30-day waiting period before you can use the service. You can cancel any time within those 30 days.

Conclusion

With many options for homeowners to consider when looking for a home warranty plan, it’s important to know what appliances and systems are covered before purchasing. Select Home Warranty offers affordable coverage that may suit a homeowner looking for simple peace of mind regarding older appliances.

33 Select Home Warranty Reviews

Write Review

January 25 2023 7:50PM

Can I give them a minus vote? They are nothing short of major scammers. They will cover little or nothing. Service people have little or no experience. They are unqualified of completing a proper repair. Save your money.

If you have been the victim of these unscrupulous people contact me at **. I am planning legal action against them, join us to hold them accountable.

Anthony D.

Melrose, MA

August 18 2022 10:38PM

Worst home warranty company compare to others. Got Platinum plan. Plumbing covered, but not faucet. So for faucet leaking, have to pay another $250 to cover faucet fixture. Then technician decided the faucet need to be replaced. Select HW only cover part, not labor. Because it is considered a new installation.

They can denial installation fee under section **. So for this claim, only cover part, not labor. This is the worst home warranty company.

Be careful, there are many other home warranty company much more reasonable, like American Home Shield, Old Republic home warranty, even Choice Home Warranty are much better than this one. Undeliverable, amazing it exists.

Christina D.

Kona, HI

October 20 2021 2:35AM

Here's the thing you need to understand about Select Home Warranty. As the article notes, they will only cover $150 of repairs on your A/C if you don't provide 3 years worth of maintenance records from a licensed technician.

What they don't tell you--and what makes no practical sense at all--is that includes the period from before the execution of the contract and before you even owned the home.

I've filed a claim with the New Jersey AG for breach of contract against Select, as the contract states that "you" as the owner are responsible for all maintenance.

If something major breaks in the first year and you don't have records from the prior owner, they won't pay (they paid for other, minor repairs without asking for records and admitted to me that their enforcement of this provision is discretionary--meaning if something expensive breaks, they're going to screw you over).

Gabriel S.

Akron, OH

July 12 2021 7:38PM

I have requested service for my ice maker on several occasions. In each instance they have found some way of turning down the claim. They neither repair or replace, like they advertise. I gave them 1 star, because that was the lowest I could go. BUYER BEWARE.

Richard B.

Tucson, AZ

January 18 2021 9:16PM

I’ve been a customer since 2018. I have used the home warranty service one time for a dryer repair over a year ago. On November 4 I called for a service repair of my freezer gasket, as it was not sealing properly. I was charged $75.00.

The first company referred by SHW was National Alliance. We scheduled an appointment, I waited for 4 hours and no one showed up.

I spoke to SHW for a more reliable company and I was referred to East Coast Mechanical who came to my home on November 13, the repairman said he would order the gasket and call me to install when it came in.

After not hearing from anyone for over 2 months I was informed by East Coast Mechanical that my repair had been cancelled by SHW.

They never called to inform me, no one ever followed up, I’m disgusted that I have paid 49.99 every month for 27 months close to $1350 plus the 75.00 cost to set up an appointment and this is the kind of customer service that SHW has.

I spoke to a nice supervisor who is refunding my $75.00 who informed me a gasket is not included in the warranty and I have cancelled my membership. Don’t waste your money!!

I could have Paid for the gasket 4 times over with the money I’ve paid every month for over 2 years.

Diane R.

Jupiter, FL

August 23 2020 12:43AM

Stay away from this company. They will scammed you and you will lose your money. They will lied to when you sign up the contract. They will explain to you about all the bad reviews are wrong.

They will try to explain that people complains are the ones who buy low premium coverage that is why they can't get claims cover. I paid $1,750 for my policy and they still fail to cover my claims.

My AC unit control board need replacement and it cost $900 estimated from their technician but after 2 weeks they still reviewing my claim. I called in every 2 days but can't get nowhere, they have fake manager etc.

It's 92 degree without AC, I had no choice but to cancel my policy and had to get it fix on my own after 2 weeks. They issued me a partial refund of $1,245. I complained with BBB.org but they responded that I can only get partial refund due to section that I canceled the policy.

They scam on big claim by sitting on your claim until you cant' take it no more and cancel. They profited with your partial refund. I am an honest person and my fairness advise you to stay away.

Gia H.

Annandale, WV

August 07 2020 3:37PM

If I could give the service a ZERO STARS I would. Do not waste your money. They are a claims review company not a repair company because claims NEVER GET REVIEWED. No supervisors are available to talk to.

All they do is give you the runaround. Waste of time and money!!! Save yourself the headache and do not purchase a warranty from this company.

Gloria V.

Downers Grove, IL

July 17 2020 6:09PM

I saw so many other bad reviews and I don't understand it. I have had Select Home Warranty for a couple of years and they've been wonderful.

Garbage disposal went out? one call & handled. Garage door opener went out ?One Call & handled it. Air Conditioning went out? One call, they replace the capacitor.

Air conditioning went out again? One call, they replaced a fan motor. Air conditioning went out AGAIN...and they are now in the process of getting me a new unit. Select Home Warranty stands by their word.

Teresa P.

Coolidge, AZ

July 13 2020 10:03PM

This is the worst company I dealt with. They are so slow in approving. I paid my co pay amount without doing nothing, their technician lied. They keep telling “will review the claim.” Not good service. I want my money back pls.

Imelda V.

Sacramento, SELECT A STATE

July 13 2020 8:01PM

STAY AWAY from this Company. They are the WORST. They say they will resolve your issue within 48 business day hours but that is a bold faced lie.

We had our kitchen sink start leaking July 3, ok so the business days don't start until July 6 but still no contact number from them for a plumber July 6 or 7th. By end of day July 8, I have to call them and see why they haven't delivered this contact info as promised.

Only after I call them do I get someone to actually send me this information, 5 days after my initial claim was submitted.

THEN after the plumber actually comes over and assesses that we need a new garbage disposal, we are told that it will take another 2 days to get approval for this part. I mean, it's cut and dry.

We purchased a home warranty, this part is covered and therefore the part should be approved. How long does it take to simply get an approval? After 48 business day hours, once again, they don't call me.

So by end of day on the 10th, they tell me that, not to worry, they will get me the approval by end of day. Again, another bold faced lie. No information, no approval, no nothing.

By the 13th, my kitchen sink has been leaking for 10 days now. I have to put towels and buckets down to catch the water. I called them and was put on hold for a half an hour just to then get an answering machine.

I called them back, was transferred to 3 different people in customer service who would do nothing other than pass me to another service agent who, once again did nothing to help me and pass me along to yet another person in circles and circles with no help.

I had to call this company and be on the phone with them for 2 hours and still, the best they can do is tell me to wait longer for a manager to call me. I have no idea if anyone actually even will and they are already late at this point.

This company is the WORST CUSTOMER SERVICE I have ever experienced. DON'T get a policy from them unless you are ok waiting indefinitely for an issue to be resolved.

I don't know what is wrong with them. They clearly can't or won't do their jobs. I'm cancelling this policy as soon as this issue is resolved.

Sehra H.

La Habra, CA