Select Home Warranty Reviews Page 2
Select Home Warranty sales agents have grotesquely misrepresented, falsely advertised, and bait-and-switched on the presentation of the coverage of their home warranties. Before buying policies from them, I asked very direct questions about coverage amounts and limitations, on several occasions and with several different sales agents.
I was assured that we would have good and timely coverage when we needed it. I asked “if I have a big problem, what is the maximum coverage I can expect to receive?” To this question, I was told “$11,000 annual aggregate limit”. I asked “What about for one particular item?”, and they said “We get discounted labor from our technicians. Whatever the problem is, we’ve got you covered”.
In just a few months’ time, I’ve had the following claims:
1. Claim #**. An entire HVAC replacement due to A/C breaking down and being an obsolete product needing replaced. Direct diagnosis: failure of control board and coil deterioration. The cost to me to replace was $5,150. Select Home Warranty paid me JUST $300!! Even if I didn’t replace the unit and simply performed the repair, I was advised it would be well over $2,000 due to the labor intensive nature of the repair. It took them ALMOST A MONTH to review the case. I couldn’t continue on without A/C so I simply performed the repair after waiting for 3 weeks. They didn’t inform me until almost two months after the claim was started that they wanted “a second opinion”.
In what world is that kind of delay acceptable?? I’m convinced they dragged it on that long just so that I would get fed up and do a repair that they could just deny coverage for. Their emails all say you’ll have resolution in “usually 24-48 hours”, but in my experience, it takes WEEKS, which is simply unacceptable for something important. FURTHER, I was told I would not need service records for service, which is printed right on page 3 of the contract, yet they demanded service records to process the claim.
2. Claim #**. A dishwasher failure. They sent THEIR OWN technician, who advised it would be almost $800 to repair (it’s a VERY expensive dishwasher). Their resolution is to send a check for $200. While the terms and conditions make mention of “depreciated value”, the sales agent insisted that I would have good protection. $200 doesn’t even cover the cost to install a brand new dishwasher that I’ll have to pay for.
3. Claim #**. A plumbing stoppage at another property. The contract makes NO MENTION of maximums for this kind of repair. After speaking with the plumber, they advised that they would only pay $150 for the repair, after he said it could cost up to $500 or more depending on the extent of the blockage. In what world is this good coverage?
4. Claim #**. A microwave claim was called in. In response to this, THEY DIDN’T EVEN SEND A TECHNICIAN. Instead, 19 minutes after the claim was filed (how did they do this so quickly when it took them WEEKS to review the first claim listed above?), they decided to simply send $95 for me to send my own technician and resolved themselves of all obligation, meaning I’m responsible for the cost of the repair/replacement.
Right on their contract, they advertise “Save time finding an expert” and “Select Home Warranty is here to connect you to our vast network of technicians”. According to their contractual obligations, they are supposed to send a technician in response to a claim. They didn’t even do that, and they refused to do it at my request.
This, by the way, is a VERY expensive built-in microwave. These are just the 4 biggies. There are other small ones. By allowing their sales agents to con me into buying this policy (rather than going with a legitimate home warranty policy without a billion contract loopholes), they have cost me THOUSANDS of dollars. Do yourself a favor and look elsewhere.John G. Murrells Inlet, SC
Select Home Warranty is honestly the worst company I've ever had. They send out their technicians fairly quick but once they give you their diagnosis it always needs authorization which takes 72 hours and it's always denied. I find it ridiculous that you pay to have your items covered but when you need the help they denied it all.
In 2 years I've had 3 claims all denied and I had to pay out my own pocket to have them repaired. I will not recommended this to anyone. I give a 0!!!! Simply Ridiculous! I recently terminated my policy and they still figured out a way to take more money from me.Raphael V. LAND O LAKES, FL
How is it that this company gets 4 stars when all the reviews from actual customers only gave 1 star? Is RetirementLiving getting paid by Select Home? This warranty company is worst that I have ever dealt with. They will deny your claims and try to make up the mechanical diagnoses.
I filed claim for heating system week ago and they assigned a contractor and contractor stop doing business with this company. Second contractor they assigned came out and diagnose the problem but this company denied the claim stating they need the maintenance record before they will approve. No contractors in this area wants to do business with this company.
I have paid $5150.00 for 5 properties in December 2018 and now they said I can only get back $1500.00? This company is a fraudulent, they will try to get you signed up offering discount if you purchase, pay for 3 years term. They will not show you the details of what is covered until you have already paid. Be aware!!!Jung W. SUFFOLK, WV
BE AWARE. This is a horrible home warranty company. when you have a claim. They will tell you a lot of excuses & limitations of the policy just trying not to pay you or offer a few dollars. My furnace broke 2 weeks ago I did claim and nobody contact me I called them again and again finally they send somebody to diagnose. the contractor said one electrical part in your furnace is broken and needs to replace then he called to Selected Home Warranty and talk to somebody and they asked him for repair cost he gave them some numbers and I heard that almost $800.00 then SHW rep told them we need to get approval. So I was ended up with a $45 service call fee that day.
Anyway, next 48 hours I received an email that they offer $150! why? because you have to provide maintenance records they said. I told them I just bought the home and I don't have any maintenance records and also your technician told the broken part is not related to maintenance. But they just make money for themselves and do not care for you and nobody can stop them. STAY AWAY FROM THIS COMPANY.Amir N. Sterling, VT
I have this home warranty for 3 years and by far this is the worst home warranty I have over 20 years. 1st. It takes more than 48 hours to give you a resolution and send a repair person. 2nd. Most of the time they will try as hard as they can to dispute your claim and tell you that "you are welcome to hire your own technician and you can send the receipt and dispute with them" and the new one I got today.
I asked to repair a switch that is cover under my contract. But they are so dishonest that instead of sending a repair technician to do the job and pay the technician, SHW decided that my fan (where the switch is) can't be repair and they will pay $45 dollars so I can buy and install it myself. I WILL NEVER RECOMMEND SHW TO ANYONE.Angel P. Windcrest, TX
Please, please do not believe anything they tell you, they are totally scammers and NOT to be trusted. They use your premiums for the customer service reps to give you the run around and pocket free and clear money without rendering any services. This happened in mid July, I had paid $500 in premiums before my cooling system needed repair, Freon not covered. That’s basic and I paid $75.00 service charge. DON’T DO IT!!! I am reporting them to BBB!!Jacqueline F. Black Jack, MO
Don't believe anything they tell you. We had a clogged pipe in our basement that all they needed to do was pull the toilet and use an auger to clean out the pipe. 31/2 weeks later we are still waiting to have it repaired and they will only cover $150 of the $420 bill to have it repaired. When the repairman came he said the reason it was taking so long was because "Select Home Warranty" would not approve the repair. When I called around to find a plumber on my own, no plumber had anything good to say about them. JJ, Orem UtJohn J. Orem, UT
Do not do business with Select Home Warranty, company is fraudulent scammers. They try to push you into paying for your policy in full, they assure you no matter how young/old your system is if they cannot fix it they will replace it, you do not even receive the policy until after you purchase.
They request three years of service tickets and you cannot have had a single repair to your unit or it voids the warranty. The most they will reimburse you is $150 which barely covers the cost of the technician coming out to your home, which also was sketchy because the technician never even left a business card or service ticket.
I ended up replacing my unit on my own dime and cancelling my policy, I have asked for their tax id and also a copy of the service ticket from their technician and they cannot even provide me with that. Terrible terrible experience please do not use this company as your home warranty provider!LeAnna H. Edgewater, MD
I had a very bad experience 2 weeks ago. I signed up the contract with SHW and requested very specifically to send me the contact by mail which they have not done as yet. So I had no chance to review the contract and cancel on time. My AC stopped cooling suddenly in this heat of over 100 degrees.
After 3 days the technician came and reported them. No action was taken for another 3 days by the select home warranty. I went on requesting to reply soon as it's so hot and my disabled child was getting distressed and we could not sleep for 6 nights. But no human feelings or action taken.
Then they replied saying they have declined my claim as it's a freon problem. I was not aware that freon is not covered as I had no contract to find out. And I thought everything was covered under Platinum plan which I had taken. I learnt it from there email response. I had to get it done anyway as it's so hot and could wait to fight with them. A real cheaters.Nafisa B. Yorba Linda, CA
Select will promise you all coverages in your packet of your choosing. I had a simple problem with outlet reset button to patio going out in the garage and they denied the claim saying the dont cover the outside electrical but if a payment is missed they will harass you for payment. When I confronted them about the denial claim they said their policy does not cover it but is advertised in package deal. These people only wanna cover the least expensive of coverage to save their company money. Please there are too many good companies out there to fit your needs stay away from SELECT. They only select to take your money and leave you hanging when you need them.Berry W. TOLLESON, AZ