ServicePlus Home Warranty

I wish I could give less than 1 star! Do not purchase a plan through this company! They are a total rip-off! I purchased a Platinum policy for my 2 flat building covering both apartments. I submitted a claim for one of my water heaters, it was leaking water.

Service guy came out and said both tanks needed to be replaced. Not only did Total Home denied it they took 5 days to inform me of the denial.

They have No intentions of fixing nor replacing things that are covered! And to think they took advantage of me and my family during the pandemic of 2020, Shame on you! They did the same thing and said nothing was covered with my air conditioners!

Buyers beware!!! They are not reputable! They only cover if your warranty is still available on the appliance itself. They then contact that appliance and utilize the warranty process for you!

However, if that warranty on that appliance has expired you will NEVER GET YOUR APPLIANCE FIXED NOR REPLACED! I WILL BE CONTACTING BBB TO FILE A CASE! SO UN-AMERICAN!

I changed companies after receiving a sales call from them bragging about how much better they were.. The first time I put a claim in.. It's my refrigerator! I will have 7 days now so far with no refrigerator!!!

First the service people they gave me didn't show! Then after finally getting through their phone system that (always seems to be down) and complaining for two days they agreed to let me call my own since it was an emergency!

Then it takes 3 days of again trying to get through and complaining to get them to finally get my claim through to the people who decide to give the ok to fix it! Then comes Friday I'm still calling to waste my breath because closing comes around.

Now I have no choice but to wait for Monday.. To even see if someone will answer me!! I would honestly cancel my policy with them, but then who's going to fix my fridge now?!!! At my wits end with these people!!!

Total Home Protection is nothing but a joke. Keep looking. They were not fix anything. You were only paying your money every month. Total total joke. Refrigerator went out. Only willing to give me $200 in 6 to 8 weeks. This company needs to be shut down.

I only called one time to have dishwasher fixed. It was 3 days before service came to house and then another week before they decided they would not fix or replace. They very clearly advertise that they replace if not being fixed. They offered a very lower payout amount. When I told them I would like to cancel to go with a different service they said they would not honor the payout amount. Very disappointed in the representation and service.

Total Home Protection replaced my AC unit after it broke down last summer, just as the temperatures were getting in the silly zones. They did it fast and I only had to pay my deductible. They sent a good technician that understood quickly this was a main pump issue and it needed replacing. Everything was done in under 3 days and I even got a warranty for the part installed. This is an excellent company.

A technician I called to have my fridge repaired recommended I get a home warranty and advised me to talk to Total Home Protection, as they have the best price and the largest affiliated technicians network. I did and I thank him for that advice every time something breaks around the house. I even got him again when my fridge again decided to stop working and Total Home Protection sent back the same technician. I love them, they are a great company and a great help around the house.

I had my boiler break down on me mid-January and immediately called Total Home Protection to claim the insurance with them. Everything went as expected, they sent a technician to my house the next day and after another day my boiler was back up and running. Very satisfied with the process and the service quality of the company.

Have a plumbing leak and the claim was denied. Kitchen faucet had a leak under my sink and the plumber came out took pictures, 4 days later my claim was denied. I paid the 60$ for absolutely nothing. If you're wanting a home warranty keep looking. This company does nothing and I'm out the service fee.

Been with them also a year. Had a call places to fix dishwasher. Took e days for tech to come look. Another 3 days for them to tell me they won't fix it. They are sending minimal check which isn't enough to even come close to purchasing a new dishwasher. Also after all phone calls to customer service they all sound like they don't like their jobs.

The technician that came to house was very unfriendly and never identified himself I was very displeased and want to cancel but they said then I won't receive the check to cover my dishwasher even though policy is paid. I will be going back to American Home Shield.

First time using THP and had a really good experience. The phone call was easy and they understood my problem right away and within a half-hour, I had a response to when a technician would be there. They actually came a day ahead of schedule and fixed my air conditioner. Very reliable!

Our first experience dealing with our home warranty was with our water heater that quit working. I received a date & time for the service call within just a couple of hours of making my claim. The service repairman arrived early and fixed our water heater. I am very happy with the services received from our 1st claim with Total Home Protection. I am so glad I purchased the warranty.

Home protection is not something you think of right off the bat when buying a house, but let me tell you, it is a must if you’re trying to save on initial repair money, allowing you to reach a bit higher when it comes to initial purchase budget.

I bought my house 2 years ago, it was a bank repo that was not in great shape. Instead of starting to check and repair everything, I got a home warranty and now I’m replacing them as I go and they fail. I went with Total Home Protection and I couldn’t be happier. I could afford a more expensive house and I feel confident knowing they have my back.

Last year I felt like I was cursed, my heater broke down, then my AC broke down, the pipes were all leaky, I didn't even know where to begin with the repairs. I limited myself to the heater and AC, thinking the pipes will have to wait for a better year to come. Then, my mother told me about this service they were promoting in her area, house warranty protection and the company doing it, Total Home Protection. Hesitant, I gave them a call.

Long story short, I am now their customer, and I recently claimed a section of my pipes that had completely ripped apart. They sent someone over, got it fixed, paid nickels on my side. Give these guys a call if your house is getting ready to quit on you, trust me.

Total Protection is most horrible company. I will never refer it to anyone. I called for services for my a.c.. Thp sent a contractor but the contractor refused to do anything because he was afraid not get pay. I called total. One of the customers service told me I can pay for it and total will reimburse my money. I sent them the receipt for the refund since May. I still don't get my money yet. Please do not sign with them. They are not honest at all.

I had a plumbing issue and I submitted a claim for it with Total Home Protection online. The process was easy. I did it on a Thursday or a Friday, and Lindsay Company, the contractor, came out the following Monday. Communication was good. There were things that needed to be added, which were recommended because the new water heaters are different-sized than the old water heaters. So, we needed all new connections.

HORRIBLE company, totally a scam, they changed their policies three years ago when they changed their name. They just collect he subscription fees and whenever you file a claim they deny it. They deny claims using this excuse" damage due to rust or corrosion is not covered" according to their policy section ivx, section a. Read their policy through the end before you pay them. They have never taken care of any of my claims and they deny them all. Even the technicians who come and collect the $ 60 service fee will tell you they are scam.

I made my first claim with Total Home Protection and that went very smoothly, I was very pleased with the gentleman who came out. He was knowledgeable and courteous. I was overjoyed with your company and the technician who solved our problem.

My stove would not work when I turned the dial. I was so confused because I could not figure out what the problem was. I called Total Home Protection and they arranged for a tech to come out to check it out. The tech was nice and professional and was able to fix the issue. The pilot light was broken and he replaced it and now it is back in business. Thanks to this very nice girl in customer service over at THP. I appreciate the help. I would recommend this service to anyone who needs an extended home warranty.

Best home warranty on the market. I've tried shield and another couple of others, but nothing compares to these guys. They just get the job done. Super happy with the service. Will recommend to anyone in need of a home warranty.

I have been a customer of Total Home Protection for over two years now. I've had everything fixed, from electrical outlets to water heaters and fridge. They get the job done every time. They work with great contractors, I've even become friends with one of them, Frank from the Electric Kingdom, cause things just keep breaking in the house and he's my favourite handyman.

I have a car warranty and home insurance. It's the only way to keep up in this consumeristic world. Repair instead of replacing. Plus, it saves me a great deal of money. I love Total Home Protection, they offer amazing service and professional technicians.

Great company! Worth every penny. Saved me a lot of money by repairing things around the house instead of replacing them. I have a 20-year-old fridge that's still running after they had it repaired. Awesome deal!

Positive experience, overall. Had an issue with my oven, it just would not get hot, although the lights went on and everything. Called THP and they sent a technician the next day. After checking it, he told me it's an induction coil failure that needs replacing. He called Delta, they gave him the go-ahead on the phone and he got my oven fixed the next day. It all cost me $45 dollar, instead of buying a new one, which would have been MUCH more.

This company is the worst of the worst! they are simply a SCAM! They do not honor their policies they will take $500 dollars from you and when the problem arise they will scam you to evade their responsibility. We bought a policy with them to cover our new home appliances and furnace. We got an issue with the furnace a day after we got the keys, our policy was purchased at closing and paid by the title company. They said that we "ARE NOT COVERED" and did not give us any service... be aware of this company and run away! They are simply a SCAM!

I've had Total Home Protect's warranty on my home for the past 2 years. I've remained a loyal customer not only because of how useful the warranty actually is, but because Total Home has been consistently providing me with excellent customer service and really reliable contractors who actually show up for appointments on time and ready to work. I had a home warranty from a competing company prior and I was always disappointed in the lack of professionalism of the contractors. They would never show up on time, would take extensive breaks and the work would be subpar. It was such a waste of my time and minor. I've never had this problem with Total Home. The contractors are super professional and I've never had to service the same appliance twice. Getting access to their network of contractors is well, well worth the investment.