ServicePlus Home Warranty

4.25 Stars (35 Reviews)

Updated:

ServicePlus Home Warranty provides two types of comprehensive warranty plans with service contracts to repair or replace major system components and appliances in your home that break down due to normal wear and tear. They offer both monthly and annual service plans as well as a variety of optional add-on coverages to help you customize your plan to meet your needs.

ServicePlus Logo

Editorial Breakdown

Service Quality

4.5 Stars

Affordability

4.5 Stars

Coverage

5 Stars

Customer Service

4 Stars

Overall Rating

4.3 Stars

Bottom Line

ServicePlus Home Warranty has lots of optional coverage features, such as pools, wells and beyond – they earned our award for great coverage.

ServicePlus Home Warranty Review

Established in 2016, ServicePlus Home Warranty formerly Total Home Protection is a relatively new company in the home warranty field. Two things set ServicePlus Home Warranty apart from many other home warranty companies: their low flat-rate service fee of $60 and their highly customizable plans. The company’s 12 month home warranty is payable monthly or annually.

These plans may come in handy because owning a home is likely the most valuable investment you will make in your lifetime. Protecting that investment is critical, and a home warranty from ServicePlus Home Warranty will help you to do just that. Their home warranties are designed to give some peace of mind when buying or selling an older home and can help you avoid the pain of major out of pocket expenses. Moreover, ServicePlus Home Warranty will deal with the hassle of finding contractors if you are not able to do many of your own home-related repairs.

Pros

  • Fast response time
  • 24/7 customer service
  • Licensed and insured technicians to handle repairs and replacements
  • Low service fee
  • Customizable plans
  • No fee to transfer plan

Cons

  • Not BBB accredited or certified by the NHSCA

ServicePlus Home Warranty plans do not cover every system and appliance in your home. The coverage you get depends on what you elect when you select a plan, so ask questions, read our home warranty buyer’s guide and read through the plan documents carefully. Like most plans, home warranty plans from ServicePlus Home Warranty have certain limitations. For example, a home warranty will not replace your homeowner’s insurance policy. It won’t protect you against storm, fire, and flood damage, damage caused by a plumbing leak or roof leak, robbery, etc. Your homeowner’s insurance policy covers damage from these events.

A home warranty may not cover items that you might expect it to, so it is essential to take time to read through your contract thoroughly and ask questions before buying. You will want to be sure you know exactly what the warranty covers and what it does not, keeping in mind that this is a service plan.

ServicePlus Home Warranty Plans

The company’s two comprehensive warranty plans are labeled Gold and Platinum. An extensive list of optional coverages can be added on to either one of these plans, allowing homeowners to tailor fit any plan to meet their exact needs. The Platinum Plan is the most comprehensive, tacking on heating and air conditioning systems, refrigerator, and clothes washer and dryer.

Optional coverages which can be added on to the Gold or Platinum plans include a pool, spa, central vacuum system, limited roof leaks, sump pump, well pump, septic system, septic pumping, additional refrigerators, free-standing freezers, water softener, ice maker, and so on.

Covered Components and AppliancesGold PlanPlatinum Plan
Plumbing System / Plumbing StoppageXX
Electrical SystemXX
Water HeaterXX
Whirlpool BathtubXX
Oven / Range / Stove / Built-in MicrowaveXX
CooktopXX
Sump Pump (permanently installed)XX
DishwasherXX
Garbage Disposal / Trash CompactorXX
DuctworkXX
Garage Door OpenerXX
Ceiling and Exhaust FansXX
Heating and A/C Systems (2 units)X
Refrigerator X
Clothes Washer / Dryer X

Your service agreement guarantees the repair or replacement of these items no matter their age, make, or model. Keep in mind, most repairs and replacements have maximum allowable benefits. The typical limit per claim on appliances or covered home systems is $1,500. Make sure you know what your benefit limits are for each covered item.

ServicePlus Home Warranty Prices

The cost of a ServicePlus Home Warranty plan will vary from state to state and according to the size of your home. The company’s pricing falls on the high end of industry standards with annual premiums starting at approximately $500 for a 13-month contract. However, ServicePlus Home Warranty’s flat fee for service calls is only $60, which is a deal in the home warranty industry.

The company offers one month free if you pay for the full year upfront. A home inspection is not required to acquire coverage, and ServicePlus Home Warranty provides a 30-day cancellation policy. If you sell your home, transferring warranty coverage to the new owner costs nothing.

How to Buy a ServicePlus Home Warranty Plan

You can request a free quote from ServicePlus Home Warranty, and by using the online quote form, you may be eligible for a $50 discount if you purchase an annual plan. Customers are given one month of free service if they pay for the full year in a single payment.

home repair

Home repair. Source: Getty

What do ServicePlus Home Warranty Reviews Say?

ServicePlus Home Warranty launched in 2016, so we found limited availability of customer feedback and consumer reviews due to their newness on the market.

ConsumerAffairs gives ServicePlus Home Warranty 3.5 stars based on 169 ratings in the last year.

ServicePlus Home Warranty Complaints

Most of the complaints were filed by customers who did not read their contracts carefully before purchasing and thus failed to understand the services and coverages not provided by the company. For the most part, customers seem happy with customer service, technicians, and fast resolution of claims.

The company currently holds a Better Business Bureau rating of B with ServicePlus Home Warranty addressing 76 out of 80 customer complaints.

ServicePlus Home Warranty Warranty-Related Q&A

Is everything in my home covered by my plan?

No home warranty covers everything in your home, and your plan will only cover the items listed in your plan. It is essential that you read through your contract carefully and ask questions before purchasing your home warranty to be sure you know the details regarding what coverage is extended to the appliances, systems or other aspects of your home, and what is not.

Is there a limit on the number of claims I can make?

No. There is no limit on the number of claims you can make or the number of times you can request service.

Is there a fee to transfer a policy?

No. If you sell your home during the contract term, your policy can be transferred to the new homeowners at no additional fee.

How do I transfer my policy to a new homeowner?

You can transfer your policy at any time by calling the customer service number and notify the company of the change of ownership.

What happens when a covered item cannot be repaired?

If a covered item cannot be repaired, ServicePlus Home Warranty will replace the item within the terms outlined in your service agreement. Be sure to read your contract carefully before purchasing.

Does ServicePlus Home Warranty have its own local service professionals?

ServicePlus Home Warranty uses licensed trades contractors in your area to perform service repairs. These contractors are vetted in advance and must carry at least $500,000 in general liability insurance and auto insurance at acceptable levels. Contractors are required to contact the customer within four hours of receiving a work order or get in touch with the company if the time frame is not possible so other arrangements can be made for service.

What is ServicePlus Home Warranty’s cancellation policy?

Homeowners may cancel their agreement within thirty days of the order date for a full refund of the paid contract fees (minus any costs incurred by the company). If you cancel after thirty days, your refund will be prorated based on the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by the company. If provided services and the amount of the service costs incurred by the company is greater than the contract fees paid, then no refund will be issued.

Conclusions

While ServicePlus Home Warranty is a newcomer to the home warranty market, it has quickly gained reasonable credibility and a positive reputation with many homeowners. As with any home warranty company, it is vital to understand what your plan covers before buying. ServicePlus Home Warranty publishes their terms and conditions, which are relatively standard in the industry.

Whether you are purchasing a home or simply want peace of mind and protection against unforeseen household repairs of your current home, a ServicePlus Home Warranty may be a wise choice. If you’re not the handy type, a home warranty can save you money, time, and the hassle of tracking down reliable contractors. Moreover, if you are selling an older home, offering a home warranty can be a smart incentive to attract potential home buyers.

With the ability to customize your warranty coverage and save on service fees, ServicePlus Home Warranty is an excellent choice to consider for protecting you and your family from unexpected household repair bills.

35 ServicePlus Home Warranty Reviews

Write Review
1 Star

August 23 2020 3:08AM

I wish I could give less than 1 star! Do not purchase a plan through this company! They are a total rip-off! I purchased a Platinum policy for my 2 flat building covering both apartments. I submitted a claim for one of my water heaters, it was leaking water.

Service guy came out and said both tanks needed to be replaced. Not only did Total Home denied it they took 5 days to inform me of the denial.

They have No intentions of fixing nor replacing things that are covered! And to think they took advantage of me and my family during the pandemic of 2020, Shame on you! They did the same thing and said nothing was covered with my air conditioners!

Buyers beware!!! They are not reputable! They only cover if your warranty is still available on the appliance itself. They then contact that appliance and utilize the warranty process for you!

However, if that warranty on that appliance has expired you will NEVER GET YOUR APPLIANCE FIXED NOR REPLACED! I WILL BE CONTACTING BBB TO FILE A CASE! SO UN-AMERICAN!

Kimberly H.
Chicago, IL
1 Star

July 11 2020 6:20AM

I changed companies after receiving a sales call from them bragging about how much better they were.. The first time I put a claim in.. It's my refrigerator! I will have 7 days now so far with no refrigerator!!!

First the service people they gave me didn't show! Then after finally getting through their phone system that (always seems to be down) and complaining for two days they agreed to let me call my own since it was an emergency!

Then it takes 3 days of again trying to get through and complaining to get them to finally get my claim through to the people who decide to give the ok to fix it! Then comes Friday I'm still calling to waste my breath because closing comes around.

Now I have no choice but to wait for Monday.. To even see if someone will answer me!! I would honestly cancel my policy with them, but then who's going to fix my fridge now?!!! At my wits end with these people!!!

Monique G.
Tucson, AZ
1 Star

June 20 2020 4:12AM

Total Home Protection is nothing but a joke. Keep looking. They were not fix anything. You were only paying your money every month. Total total joke. Refrigerator went out. Only willing to give me $200 in 6 to 8 weeks. This company needs to be shut down.

Amy J.
Oakland, CA
3 Stars

March 06 2020 2:36PM

I only called one time to have dishwasher fixed. It was 3 days before service came to house and then another week before they decided they would not fix or replace. They very clearly advertise that they replace if not being fixed. They offered a very lower payout amount. When I told them I would like to cancel to go with a different service they said they would not honor the payout amount. Very disappointed in the representation and service.

Linda L.
Richmond, WV
5 Stars

February 18 2020 8:33PM

Total Home Protection replaced my AC unit after it broke down last summer, just as the temperatures were getting in the silly zones. They did it fast and I only had to pay my deductible. They sent a good technician that understood quickly this was a main pump issue and it needed replacing. Everything was done in under 3 days and I even got a warranty for the part installed. This is an excellent company.

Michael B.
Dallas, TX
5 Stars

February 18 2020 8:10PM

A technician I called to have my fridge repaired recommended I get a home warranty and advised me to talk to Total Home Protection, as they have the best price and the largest affiliated technicians network. I did and I thank him for that advice every time something breaks around the house. I even got him again when my fridge again decided to stop working and Total Home Protection sent back the same technician. I love them, they are a great company and a great help around the house.

Molly F.
Philadelphia, PA
5 Stars

February 18 2020 7:48PM

I had my boiler break down on me mid-January and immediately called Total Home Protection to claim the insurance with them. Everything went as expected, they sent a technician to my house the next day and after another day my boiler was back up and running. Very satisfied with the process and the service quality of the company.

Sophia B.
New York, NY
1 Star

February 16 2020 4:14PM

Have a plumbing leak and the claim was denied. Kitchen faucet had a leak under my sink and the plumber came out took pictures, 4 days later my claim was denied. I paid the 60$ for absolutely nothing. If you're wanting a home warranty keep looking. This company does nothing and I'm out the service fee.

Brenda R.
Spring, UT
3 Stars

February 16 2020 4:35AM

Been with them also a year. Had a call places to fix dishwasher. Took e days for tech to come look. Another 3 days for them to tell me they won't fix it. They are sending minimal check which isn't enough to even come close to purchasing a new dishwasher. Also after all phone calls to customer service they all sound like they don't like their jobs.

The technician that came to house was very unfriendly and never identified himself I was very displeased and want to cancel but they said then I won't receive the check to cover my dishwasher even though policy is paid. I will be going back to American Home Shield.

Linda L.
Richmond, WV
5 Stars

January 15 2020 3:58PM

First time using THP and had a really good experience. The phone call was easy and they understood my problem right away and within a half-hour, I had a response to when a technician would be there. They actually came a day ahead of schedule and fixed my air conditioner. Very reliable!

Andrew D.
New York, NY
5 Stars

January 15 2020 3:18PM

Our first experience dealing with our home warranty was with our water heater that quit working. I received a date & time for the service call within just a couple of hours of making my claim. The service repairman arrived early and fixed our water heater. I am very happy with the services received from our 1st claim with Total Home Protection. I am so glad I purchased the warranty.

Toni B.
Seattle, WA
5 Stars

January 13 2020 1:32PM

Home protection is not something you think of right off the bat when buying a house, but let me tell you, it is a must if you’re trying to save on initial repair money, allowing you to reach a bit higher when it comes to initial purchase budget.

I bought my house 2 years ago, it was a bank repo that was not in great shape. Instead of starting to check and repair everything, I got a home warranty and now I’m replacing them as I go and they fail. I went with Total Home Protection and I couldn’t be happier. I could afford a more expensive house and I feel confident knowing they have my back.

Adam Y.
Denver, CO
5 Stars

December 11 2019 3:03PM

Last year I felt like I was cursed, my heater broke down, then my AC broke down, the pipes were all leaky, I didn't even know where to begin with the repairs. I limited myself to the heater and AC, thinking the pipes will have to wait for a better year to come. Then, my mother told me about this service they were promoting in her area, house warranty protection and the company doing it, Total Home Protection. Hesitant, I gave them a call.

Long story short, I am now their customer, and I recently claimed a section of my pipes that had completely ripped apart. They sent someone over, got it fixed, paid nickels on my side. Give these guys a call if your house is getting ready to quit on you, trust me.

Ben S.
Dallas, TX
1 Star

November 02 2019 8:26AM

Total Protection is most horrible company. I will never refer it to anyone. I called for services for my a.c.. Thp sent a contractor but the contractor refused to do anything because he was afraid not get pay. I called total. One of the customers service told me I can pay for it and total will reimburse my money. I sent them the receipt for the refund since May. I still don't get my money yet. Please do not sign with them. They are not honest at all.

Mimi P.
Canton, GA
5 Stars

September 13 2019 3:05PM

I had a plumbing issue and I submitted a claim for it with Total Home Protection online. The process was easy. I did it on a Thursday or a Friday, and Lindsay Company, the contractor, came out the following Monday. Communication was good. There were things that needed to be added, which were recommended because the new water heaters are different-sized than the old water heaters. So, we needed all new connections.

Joseph T.
Boston, MA
1 Star

August 13 2019 3:16PM

HORRIBLE company, totally a scam, they changed their policies three years ago when they changed their name. They just collect he subscription fees and whenever you file a claim they deny it. They deny claims using this excuse" damage due to rust or corrosion is not covered" according to their policy section ivx, section a. Read their policy through the end before you pay them. They have never taken care of any of my claims and they deny them all. Even the technicians who come and collect the $ 60 service fee will tell you they are scam.

Sunny M.
Atlanta, SELECT A STATE
5 Stars

August 13 2019 12:02PM

I made my first claim with Total Home Protection and that went very smoothly, I was very pleased with the gentleman who came out. He was knowledgeable and courteous. I was overjoyed with your company and the technician who solved our problem.

Adam L.
Denver, CO
5 Stars

April 30 2019 10:55AM

My stove would not work when I turned the dial. I was so confused because I could not figure out what the problem was. I called Total Home Protection and they arranged for a tech to come out to check it out. The tech was nice and professional and was able to fix the issue. The pilot light was broken and he replaced it and now it is back in business. Thanks to this very nice girl in customer service over at THP. I appreciate the help. I would recommend this service to anyone who needs an extended home warranty.

Sharon M.
Salt Lake City, UT
5 Stars

April 29 2019 11:18AM

Best home warranty on the market. I've tried shield and another couple of others, but nothing compares to these guys. They just get the job done. Super happy with the service. Will recommend to anyone in need of a home warranty.

Callie W.
Wilmington, DE
5 Stars

March 24 2019 7:19PM

I have been a customer of Total Home Protection for over two years now. I've had everything fixed, from electrical outlets to water heaters and fridge. They get the job done every time. They work with great contractors, I've even become friends with one of them, Frank from the Electric Kingdom, cause things just keep breaking in the house and he's my favourite handyman.

Taylor T.
Minneapolis, MN
5 Stars

March 24 2019 7:16PM

I have a car warranty and home insurance. It's the only way to keep up in this consumeristic world. Repair instead of replacing. Plus, it saves me a great deal of money. I love Total Home Protection, they offer amazing service and professional technicians.

Hank M.
Houston, TX
5 Stars

March 24 2019 7:13PM

Great company! Worth every penny. Saved me a lot of money by repairing things around the house instead of replacing them. I have a 20-year-old fridge that's still running after they had it repaired. Awesome deal!

Michael M.
Chicago, IL
5 Stars

March 24 2019 7:11PM

Positive experience, overall. Had an issue with my oven, it just would not get hot, although the lights went on and everything. Called THP and they sent a technician the next day. After checking it, he told me it's an induction coil failure that needs replacing. He called Delta, they gave him the go-ahead on the phone and he got my oven fixed the next day. It all cost me $45 dollar, instead of buying a new one, which would have been MUCH more.

George C.
Oklahoma City, OK
1 Star

February 14 2019 6:19PM

This company is the worst of the worst! they are simply a SCAM! They do not honor their policies they will take $500 dollars from you and when the problem arise they will scam you to evade their responsibility. We bought a policy with them to cover our new home appliances and furnace. We got an issue with the furnace a day after we got the keys, our policy was purchased at closing and paid by the title company. They said that we "ARE NOT COVERED" and did not give us any service... be aware of this company and run away! They are simply a SCAM!

Ann N.
Denver, CO
5 Stars

June 28 2018 3:22PM

I've had Total Home Protect's warranty on my home for the past 2 years. I've remained a loyal customer not only because of how useful the warranty actually is, but because Total Home has been consistently providing me with excellent customer service and really reliable contractors who actually show up for appointments on time and ready to work. I had a home warranty from a competing company prior and I was always disappointed in the lack of professionalism of the contractors. They would never show up on time, would take extensive breaks and the work would be subpar. It was such a waste of my time and minor. I've never had this problem with Total Home. The contractors are super professional and I've never had to service the same appliance twice. Getting access to their network of contractors is well, well worth the investment.

Sabrina C.
12
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