ServicePlus Home Warranty Review
Established in 2016, ServicePlus Home Warranty formerly Total Home Protection is a relatively new company in the home warranty field. Two things set ServicePlus Home Warranty apart from many other home warranty companies: their low flat-rate service fee of $60 and their highly customizable plans. The company’s 12 month home warranty is payable monthly or annually.
These plans may come in handy because owning a home is likely the most valuable investment you will make in your lifetime. Protecting that investment is critical, and a home warranty from ServicePlus Home Warranty will help you to do just that. Their home warranties are designed to give some peace of mind when buying or selling an older home and can help you avoid the pain of major out of pocket expenses. Moreover, ServicePlus Home Warranty will deal with the hassle of finding contractors if you are not able to do many of your own home-related repairs.
Pros
- Fast response time
- 24/7 customer service
- Licensed and insured technicians to handle repairs and replacements
- Low service fee
- Customizable plans
- No fee to transfer plan
Cons
- Not BBB accredited or certified by the NHSCA
ServicePlus Home Warranty plans do not cover every system and appliance in your home. The coverage you get depends on what you elect when you select a plan, so ask questions, read our home warranty buyer’s guide and read through the plan documents carefully. Like most plans, home warranty plans from ServicePlus Home Warranty have certain limitations. For example, a home warranty will not replace your homeowner’s insurance policy. It won’t protect you against storm, fire, and flood damage, damage caused by a plumbing leak or roof leak, robbery, etc. Your homeowner’s insurance policy covers damage from these events.
A home warranty may not cover items that you might expect it to, so it is essential to take time to read through your contract thoroughly and ask questions before buying. You will want to be sure you know exactly what the warranty covers and what it does not, keeping in mind that this is a service plan.
ServicePlus Home Warranty Plans
The company’s two comprehensive warranty plans are labeled Gold and Platinum. An extensive list of optional coverages can be added on to either one of these plans, allowing homeowners to tailor fit any plan to meet their exact needs. The Platinum Plan is the most comprehensive, tacking on heating and air conditioning systems, refrigerator, and clothes washer and dryer.
Optional coverages which can be added on to the Gold or Platinum plans include a pool, spa, central vacuum system, limited roof leaks, sump pump, well pump, septic system, septic pumping, additional refrigerators, free-standing freezers, water softener, ice maker, and so on.
| Covered Components and Appliances | Gold Plan | Platinum Plan |
|---|---|---|
| Plumbing System / Plumbing Stoppage | X | X |
| Electrical System | X | X |
| Water Heater | X | X |
| Whirlpool Bathtub | X | X |
| Oven / Range / Stove / Built-in Microwave | X | X |
| Cooktop | X | X |
| Sump Pump (permanently installed) | X | X |
| Dishwasher | X | X |
| Garbage Disposal / Trash Compactor | X | X |
| Ductwork | X | X |
| Garage Door Opener | X | X |
| Ceiling and Exhaust Fans | X | X |
| Heating and A/C Systems (2 units) | X | |
| Refrigerator | X | |
| Clothes Washer / Dryer | X |
Your service agreement guarantees the repair or replacement of these items no matter their age, make, or model. Keep in mind, most repairs and replacements have maximum allowable benefits. The typical limit per claim on appliances or covered home systems is $1,500. Make sure you know what your benefit limits are for each covered item.
ServicePlus Home Warranty Prices
The cost of a ServicePlus Home Warranty plan will vary from state to state and according to the size of your home. The company’s pricing falls on the high end of industry standards with annual premiums starting at approximately $500 for a 13-month contract. However, ServicePlus Home Warranty’s flat fee for service calls is only $60, which is a deal in the home warranty industry.
The company offers one month free if you pay for the full year up front. A home inspection is not required to acquire coverage, and ServicePlus Home Warranty provides a 30-day cancellation policy. If you sell your home, transferring warranty coverage to the new owner costs nothing.
How to Buy a ServicePlus Home Warranty Plan
You can request a free quote from ServicePlus Home Warranty, and by using the online quote form, you may be eligible for a $50 discount if you purchase an annual plan. You can also call 1-877-655-4260 for a quote. Customers are given one month of free service if they pay for the full year in a single payment.
What do ServicePlus Home Warranty Reviews Say?
ServicePlus Home Warranty launched in 2016, so we found limited availability of customer feedback and consumer reviews due to their newness on the market.
ConsumerAffairs gives ServicePlus Home Warranty 3.5 stars based on 169 ratings in the last year.
ServicePlus Home Warranty Complaints
Most of the complaints were filed by customers who did not read their contracts carefully before purchasing and thus failed to understand the services and coverages not provided by the company. For the most part, customers seem happy with customer service, technicians, and fast resolution of claims.
The company currently holds a Better Business Bureau rating of B with ServicePlus Home Warranty addressing 76 out of 80 customer complaints.
ServicePlus Home Warranty Warranty-Related Q&A
- Is everything in my home covered by my plan?
No home warranty covers everything in your home, and your plan will only cover the items listed in your plan. It is essential that you read through your contract carefully and ask questions before purchasing your home warranty to be sure you know the details regarding what coverage is extended to the appliances, systems or other aspects of your home, and what is not.
- Is there a limit on the number of claims I can make?
No. There is no limit on the number of claims you can make or the number of times you can request service.
- Is there a fee to transfer a policy?
No. If you sell your home during the contract term, your policy can be transferred to the new homeowners at no additional fee.
- How do I transfer my policy to a new homeowner?
You can transfer your policy at any time by calling the customer service number and notify the company of the change of ownership.
- What happens when a covered item cannot be repaired?
If a covered item cannot be repaired, ServicePlus Home Warranty will replace the item within the terms outlined in your service agreement. Be sure to read your contract carefully before purchasing.
- Does ServicePlus Home Warranty have its own local service professionals?
ServicePlus Home Warranty uses licensed trades contractors in your area to perform service repairs. These contractors are vetted in advance and must carry at least $500,000 in general liability insurance and auto insurance at acceptable levels. Contractors are required to contact the customer within four hours of receiving a work order or get in touch with the company if the time frame is not possible so other arrangements can be made for service.
- What is ServicePlus Home Warranty’s cancellation policy?
Homeowners may cancel their agreement within thirty days of the order date for a full refund of the paid contract fees (minus any costs incurred by the company). If you cancel after thirty days, your refund will be prorated based on the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by the company. If provided services and the amount of the service costs incurred by the company is greater than the contract fees paid, then no refund will be issued.
Conclusions
While ServicePlus Home Warranty is a newcomer to the home warranty market, it has quickly gained reasonable credibility and a positive reputation with many homeowners. As with any home warranty company, it is vital to understand what your plan covers before buying. ServicePlus Home Warranty publishes their terms and conditions, which are relatively standard in the industry.
Whether you are purchasing a home or simply want peace of mind and protection against unforeseen household repairs of your current home, a ServicePlus Home Warranty may be a wise choice. If you’re not the handy type, a home warranty can save you money, time, and the hassle of tracking down reliable contractors. Moreover, if you are selling an older home, offering a home warranty can be a smart incentive to attract potential home buyers.
With the ability to customize your warranty coverage and save on service fees, ServicePlus Home Warranty is an excellent choice to consider for protecting you and your family from unexpected household repair bills.