Trinity Relocation Group Review

Trinity Relocation Group headquarters are in West Palm Beach, Florida. Previously operating as Open Road Moving & Storage, the company has a long history of providing relocation and moving brokerage services. Trinity Relocation Group is a top pick in our Best Moving Companies Guide for having the Best Customer Service.

When you work with Trinity Relocation, the company’s trucks and crew may complete your move, but the bulk of contracts involve brokering services where Trinity acts as a liaison between clients and other moving companies. As a licensed moving broker, Trinity Relocation can organize and negotiate your relocation even if you live outside their service area or need a service the company does not provide. An agent will work with pre-screened movers to find the best prices for the services you require. Trinity Relocation Group is fully bonded and insured.

Pros
  • Full-service or do-it-yourself moving
  • Pre-screened network of movers
  • Fully insured and bonded
  • Free 30-day storage

Cons
  • No instant quotes on website

Trinity Relocation Group Moving Services

Trinity Relocation Group is licensed through the Department of Transportation to provide carrier services. The company owns and operates a fleet of moving trucks. If you are outside of Trinity’s service area, the company is an authorized broker and will find a mover from a network of vetted moving companies. Trinity works on your behalf to find a dependable moving company at the best rate for you.

To learn more about Trinity’s moving services and how they can help you, fill out the inquiry form on the website or call. Estimates are free, and if you decide to move forward, you’ll sign a contract that specifies the fees, pickup date and delivery date.

Trinity Relocation pre-screens all moving companies to ensure they meet high customer service standards. Moving companies must fulfill these qualifications:

  • A strong safety record and a good reputation in the industry
  • Positive customer reviews with a low complaint history
  • The proper credentials from the Federal Motor Carrier Safety Administration
  • Insurance coverage for bodily injury, property damage and cargo
  • A binding contract for all customers, to protect your interests

Trinity Relocation Group also provides vehicle shipping and professional packing and unpacking services to ensure your items are protected from damage.

Trinity Relocation Group Moving Services
Service Description
State-to-State
  • Coordinate your move and find the best pricing with a reliable carrier
  • Loading, unloading and short or long-term storage
Residential
  • Full-service or do-it-yourself packing and unpacking
  • Loading and unloading, storage
Auto Transport
  • Safe transportation of vehicles to your final destination
  • Door-to-door dropoff available
Commercial
  • Identify moving specialists who use care handling equipment, office furniture and office technology
  • Packing, wrapping, unpacking and storage services

Cost of Trinity Relocation Group Moving Services

Because every move is unique, Trinity Relocation does not publish fees online. You can fill out a form on the website with a few details to have an agent call you. You can also call the company for a free quote.

Many moving companies include incidental fees which can change your bottom line cost, so Trinity’s partner companies offer a binding estimate to make sure you’re not surprised with a bill that is higher than your estimate. You will pay the amount quoted unless you add more items or services to your moving package. The company charges a fee for this binding estimate but does not disclose the amount.

A deposit of up to 30% is required to secure your moving dates, and 50% of the balance is due before the moving van gets loaded with your belongings.

Trinity Relocation Group can likely negotiate a lower-priced moving package than you could on your own because of the company’s relationships throughout an expansive partner network. Read the bill of lading from the moving company, which may be Trinity or an affiliate. Ask questions if you don’t understand all the costs before signing.

Trinity Relocation Group Complaints

ConsumersAdvocate rates Trinity Relocation Group a 9.5 on a scale of 10 and highlights the company’s services, reputation and the quality of the fleet. Trinity Relocation Group is rated 4.8 out of 5 stars on Google Reviews. The company currently has no rating with the Better Business Bureau, likely due to the recent name change. Yelp yielded an average of 2.5 out of 5 score for Trinity, but the most recent reviews were 5-star reviews. A Trinity Relocation agent responded to most negative reviews, and it appears that at least one of the negative reviews is not authentic.

Trinity Relocation Group Q&A

  • Can I get a refund from Trinity Relocation Group if I cancel my move?
    You will receive a 90% refund of your deposit if you notify Trinity Relocation Group of a cancellation within 72 hours of signing the moving agreement. Cancel after that time, up until 72 hours before pickup, and you’ll receive an 80% refund. If you cancel fewer than 72 hours before your first available pickup date, you are eligible for a 50% refund. One caveat is if you sign the moving agreement and your first available pickup date is within five business days, and then you cancel, then your deposit is only 50% refundable. Cancellations must be requested via email to receive a refund.

  • Does Trinity Relocation Group provide storage at my destination?
    Yes, Trinity Relocation can store your belongings in a climate-controlled facility for up to 30 days at no charge.

  • Does Trinity Relocation provide moving insurance?
    Trinity provides limited liability insurance for up to $0.60 per pound of cargo. While this is the industry standard, the coverage is inadequate. Discuss other insurance options, including full replacement value, when you call for a quote and speak to your homeowner’s insurance agent to compare prices on additional insurance.

  • What fees can I expect in my final bill from Trinity Relocation Group?
    Contracts can vary between carriers, so be sure to read all documentation thoroughly and ask questions if you do not understand all parts of the agreement. Typical fees are for options like:

    • Packing, unpacking and materials such as boxes and tape
    • Storage beyond the free 30 days
    • The mover carrying your items long distances or upstairs
    • Shuttle services if the trailer can’t get close enough to the drop off location
    • Other labor charges
  • What if I need to add items not included in Trinity’s estimate at the time of pick up?
    Most moving companies charge by cubic feet or weight of the freight they are moving. Let your Trinity Relocation Group representative know about any change to your move at least three business days before pickup. You will receive a revised estimate that you must sign to complete the move. You also need to inform the movers of any changes before they begin loading the truck.

Conclusion

Whether you are moving to another state or across town, Trinity Relocation can help you find a carrier to ensure a stress-free move at the lowest possible price. The company staffs moving experts who know the industry and regulations and can research moving companies and negotiate discounts on your behalf. Trinity Relocation Group’s multi-step screening process for vetting their moving partners ensures safe transport of your belongings to your new home.

Trinity Relocation Group Reviews

Recent Reviews

June 19 2019 3:40AM

I had a terrible experience with Trinity Relocation because they lied from the start to get my money. The salesman Brian assured me I was hiring Trinity to move my 3 bedroom home from Billings, Montana to Flagstaff, Arizona. He didn't reveal that Trinity was charging me $1500.00 to hire another low life mover called Virgin out of California. Brian told me I would have 4 people who would load the truck. Moving day came and only 2 movers showed up in a crappy truck covered in graffiti that did not even have a ramp and leaked a puddle of oil in my driveway. The movers worked hard but were extremely slow and it took them 9 hours to load the truck when it really should have taken 3 hours with a crew of 4 people like I had paid for. When I asked the truck driver where the other 2 movers were he told me they had posted a help wanted ad in Craig's list but nobody replied. Like I believe that. The mover also refused to provide me with receipts and the contract paperwork. That's after I handed over thousands of dollars in cash to pay for that part of the move. When I contacted Trinity to complain the so called customer service rep named Tracy was so very rude and combative that I felt like I deserved a complete refund. When I asked to speak to Tracy's supervisor I was told nobody could help me. Trinity misrepresented their services as a professional moving company. Really they are a bunch of scam artists that could care less that they hired some fly by night movers with bad reviews who threatened to charge more for delivery of my belongings...basically holding everything I own and worked hard for my entire life hostage in some storage unit who knows where. Trinity did not lift a finger to help me when I told them Virgin movers could not find my payments through digital transfers from my bank account to theirs.. Still NO receipts after I requested them on numerous occasions. I still have no receipts of any kind. I did finally get my stuff after a month of irate phone calls emails and texts. I am not at all happy with Trinity or Virgin. Pick a different company and save yourself the stress that these firms will put you through. Both companies should lose their licenses and should be run out of business. They are not reputable firms. I had a terrible experience and plan to file complaints against Trinity and Virgin movers with the federal transportation department and Better Business Bureau and local authorities in Florida where Trinity hides out and Caifornia where Virgin bases its scam activities.

Steven S.
Billings, MT
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