Trinity Relocation Group

What little good review they have are definitely from friends/family. Avoid this moving company at all costs, as they ARE A SCAM. Also, their service is terrible.

The guy I spoke with literally fought back with me when I called to complain. He had a - you signed the contract, too bad so sad, nothing you can do about it legally - tone. Now, that's a way to keep customers!

Take note that this moving company is a third party. They find and hire people to move your stuff for you. The actual movers are just given the job with minimal information.

We had Top Notch Movers. Sales rep gets you to sign the contract with verbal half-assed information. For example, we were told we will get our stuff within 8-14 days.

Based on this information we planned our baby to arrive to our new location a couple of days before 14 days (we were hopeful that the movers wouldn't take 14 days - THEY ACTUALLY TOOK LONGER).

When I called to talk about it, the guy said that it's 8-14 days from our availability date NOT FROM PICK-UP DATE.

When I complained that we were not told about the availability date portion, the guy simply said that it was in the contract. Who actually reads these... We were going off of what was told us verbally on the phone.

We were given an estimated quote of $5000 based on inventory. When the movers came, they charged us double of $10000 because they go by cubic feet of how much space your item, so that it doesn't cost $10000 or just pay up the new amount which is double what was originally estimated.

I didn't ask about this portion, but this is probably in their contract too. Movers finally show up several days later than expected - WITH A 18-WHEELER. There goes an additional $1500 for their inconvenience. We have to pay for a shuttle service.

SO SORRY WE TOLD YOU THAT A 18-WHEELER WILL NOT FIT OUR NEW PLACE AND YOU STILL SHOW UP WITH ONE AND HAVE TO GET PAID EXTRA MONEY IN YOUR POCKET. Guess what? This is also in their contract, but nothing that was verbally told. :)

SERIOUSLY SERIOUSLY SERIOUSLY take advice of all the bad reviews and STAY CLEAR from this 3rd party moving company. It is more work, but take time to find local movers to and from.

Unfortunately, we did not have this luxury because my husband had to move to his new job within 2 weeks (while we were both still working at our old jobs + baby).

That being said, we will be moving to a more permanent home within a year, and this sorry excuse of a moving company won't have us back. EVER.

Firstly, remember that Trinity is a broker, a middleman, not the actual moving company. Their first, initial price will only be a very low estimate.

Even after the coordinator calls and goes over every single piece being moved, it won't be anywhere near correct because then when the actual mover arrives, they'll say that it's not about what is being moved but is about the estimate of space. The difference for us was almost $3000 higher once the truck arrived.

Secondly, the person who initially signed us up at Trinity, Bill, was very accessible when he was trying to get our business, but then completely fell off the face of the Earth during the 72 hour period that we had to cancel without charge, when I reached out several times with questions.

I literally received no replies from emails or calls from Bill, during the 72 hour period that I had to cancel without charge. Not okay. Thirdly, when the coordinator called, his "over-estimate" was extremely low and as I mentioned previously, ended up being almost $3000 higher.

This move was for my elderly, veteran parent who was only taking personal items, a grandfather clock, a piano and one room of furniture. They brokered this move to a company called We Care For You, who only had 1 person show up for this move.

The driver literally packed up the items himself and then when it was time to move things into the truck, needed assistance from some of my family members for 2 of the heavier items. Let that sink in....

We actually had to help lift heavy items into the truck, after already paying so much more for the move. I called Trinity. They don't care and weren't helpful at all, not did they seem to want to hear from me, once they were done brokering the move.

Nothing was ever said to me as to how to handle any issues. In a nutshell, my advice from what I learned is to never use a brokerage company like this one.

They make money from just handing it off and then they're done. Also, their "after hours phone line" was always full and wouldn't receive anymore messages. Not okay.

William **, Jamestown SC #** 10/22/2021 Contacted Trinity moving and storage as one of many companies to move us from South Carolina to the Orlando area in Florida. Dylan ** was the sales agent and offered me a great price after my veterans discount. The total estimate was $5,260.84.

After send my deposit of $1821.33 the total cost would have been $3,439.51. I called to reduce the items needed to be shipped (Washer, Dryer, two work benches, metal cabinet, 2 ladders, metal shelving, garden tools, shop vac and 2 weed eaters.)

The list was updated by Bruce ** the senior estimator but the price did not change. I called again to find out how much I would need at pick up and was told $1,761.72. This would bring the total estimate to $1,677.79.

When the Truck arrived (not Trinity but a company called Star USA Moving LCC) I was handed a bill for $3,100. Driver said half now and half when delivered. That would have me pay at delivery another $3,100. That would bring the total price to $8,021.33.

I tried calling and emailing Trinity to get an explanation but as of this review I've heard nothing from them. I tried leaving a message after hours but the voice mailbox was full. Totally disappointed in this company's customer service and misquote.

I expected to pay a little over the estimate but not $2760.49 over the estimate. I would not recommend this company to anyone and I hope you read this before you choose them. I wish I had researched this company better than I did.

DO NOT USE!!! F rating with Better Business Bureau and they are not accredited by them. Unprofessional, charged incorrectly, have tried to contact numerous times with no success.

Was moving across states and everyone was nice over the phone and setting it up, then the day came. (Long story short) The driver kept calling me changing the pickup time, and continued to show up outside this window.

Tried to charge me for materials that I already paid for, had to call and dispute it. Told him I needed the furniture first and then can see what else I can put into my space. Asked me to go to the store to buy them water.

After 8 HOURS spent loading my small two bedroom apartment, calls me over and says, "I’ve met my limit" and they did not load my furniture in. I told him what I said at the beginning and he said that he has other loads to do.

Tried to convince me to have them drop it off early and I'll be charged for it because he wanted to go home. They continued to call and tell me they want to drop it off early, I continue to say no.

The drop off was fine, and those movers were able to put all my belongings in my quoted price. So the original mover charged me $2,000 over!!

Contacted customer service over phone, several emails, AND NOBODY HAS CONTACTED ME BACK!!! Contacted the Better Business Bureau and they aren’t accredited by them.

I've been close to tears all day. I booked TRG in May 2021 for a move from Minneapolis to Boston July 23rd to August 1st. We paid our deposit, picked up the cashier's checks for pick-up and delivery as instructed and confirmed our final pack list by email.

Then as the days grew closer to our pick-up, there was silence from TRG and when I called, no one picked up and no one returned my messages. Finally they told us today they cancelled us. No explanation except there just aren't enough trucks.

Some of you may recall the Seinfeld skit where he says, "See, you know how to Take a reservation, you just don't know how to Hold a reservation...and isn't that the Most Important Part!" We are now in a crisis, struggling to figure out how to safely get from here to there.

It is true in life that sometimes you cross paths with evil people. This company should not be allowed to ruin any other lives.

Stay away from this company if you don't want to be scammed. I was first given initial estimated cost for my moving of 4300 $, after I spend 15 min on the phone, explaining to one of their employees how many and what items exactly I need to be moved.

Next day I realized I have forgotten some items, and I took photos of everything, including the items described in our initial conversation. I asked for updated new estimated moving quote over a dozen times in the next few days.

On July 1, someone named Bruce ** finally sends me an email, in which he assures me, and I quote “The driver can adjust the estimate on pickup with minor changes.“

My emails and phone calls were either ignored, or I was told over the phone that someone will get back at me.

Someone from Trinity called me at 9:30 pm and told me the movers are coming next day, Wednesday, possibly in the morning, even though I was told I will be given a call that would give me time to prepare.

I asked for the pick up date to be moved to Thursday and I was told that will cost me 750 $. No movers showed up on Thursday or the following day, no explanation was ever given, no one tried to contact me to tell me what is going on.

On Saturday, the movers from Jet moving and storage finally showed up and the driver after looking at my items at home, gave me a new estimated quote of 11 222 $. He told me that he doesn’t have the refrigerator, the patio chairs and few more items on his list.

I showed him the email with the attached photos of all those items that I send on July 1. According to the initial estimated cost, my estimated cubic feet space was calculated at 360, but the driver said that would actually be over 1300 cubic feet.

How adding a few items that he did not have on his list and should have had can take up more than triple room in the truck? How is going from 4300 $ to 11222 $ a minor change?? Why all my voicemails and emails repeatedly asking for updated moving quote were ignored.

Well according to the electronic agreement you have to sign with Trinity relocation group, you lose your right for refund if you have to cancel 48 hours before the moving date.

So I was given absolutely intentionally unrealistic moving quote, with inaccurate numbers of how much cubic feet space my items would take in the mover’s truck.

In an email received on 11 of July, someone from Trinity relocation group customer service has the audacity of actually asking me “What is the difference? You would have paid for all of the additional items you had, whether you gave them to Bruce initially or the driver”.

This is so absurd and that I am lost for words. Trinity employees deliberately did not update their estimated moving cost so I can miss the time frame to ask for a refund according to their electronic agreement.

I would avoid this company like the plague. I nearly had a disaster on my hands when I could not get an exact moving date and learned they used a broker. I quickly picked another company who could give me a firm date. He even said the furniture may even be in that day (my father was going to an assisted living place 69 miles away). When I wanted a partial refund, they promised me the world. I cancelled and happy I did! This could have been a huge disaster.

I want to share my most horrible moving experience with Trinity and the fact they do business with Unique Van Lines (Unique is rated D- on BBB). Jeff from Trinity sales mentioned to my husband multiple times throughout the process that Trinity stays away from brokers only to find out later that Trinity acted as a broker in our case.

They also jumped the price up significantly during QA check when we added 10 boxes and few pantry items as they knew that canceling the job would make us lose our deposit. TRG gave out our job to a failed carrier “Unique Van Lines”.

After approximately 2.5 months of delays, excuses, lies, regular follow up calls, we finally received our stuff this week to find out most of the fragile items were broken and our living room TV was MISSING in addition to few other items (patio cushions, décor, fan, glass set, rice cooker).

When we confronted the movers, they said you have standard insurance and you packed the boxes, so I am not responsible (does that mean you are obliged to mishandle customer stuff in front of them?). When the driver and his guys arrived, we could hear them dropping a box while unloading and saying, “I am dropping bombs and laughing about it”.

They promised to assemble everything back, but they left most of the items disassembled including beds. For missing items, they told us we have to file a claim. The driver started yelling when we asked him to "I am not going to change my paperwork and I don’t care that you are missing a TV or any other items, you have to file a claim".

Filing a claim should come after the carrier has not been able to locate an item- in this case, they were not even willing to look up for the missing items or document it and just brushed the claim point as it’s standard insurance so the customer will get peanuts in return.

As per the contract, they are supposed to document any items which are missing or damaged. HE VIOLATED THE CONTRACT. They were disrespectful ran away leaving the stuff in chaos with no respect.

When I called their dispatch manager Elfie and asked about the TV, he said, if you stay on the call “I am going to hang the TV on my damn wall” and was rude to me. We are still waiting for a call back which we were promised. I'm surprised Trinity chooses to do business with a company like that. Their customer service is full of lies, their drivers are rude to customers and top of that all they exercise false business practices.

I request everyone to make sure that your brokers (Trinity Relocation Group in my case) do not pick UNIQUE VAN LINES. We are still following up on my items with no success as we really want our TV to be found and shipped to us.

I hold Trinity EQUALLY responsible for this traumatic experience because they are the ones who hired a failed carrier and acted as surprised when we confronted them of our experience.

We had an excellent experience with Trinity Moving Group and the movers they sent us. They were very professional and accommodating to our needs. The crew of movers was always polite and took the time to answer questions and explain what they were doing. Our stuff was very well cared for. Their price was cheaper than any of the other companies I reached out to. If you need a moving company don’t waste time getting a bunch of quotes just call Trinity. We don’t plan on moving again but if we do we’re calling Trinity.

This was the first time that I used Trinity Relocation Group but I would definitely use them again. They did a great job of moving all of our furniture and boxes from our old home. The movers were very handy and even helped us with the furniture that needed to be disassembled. They didn’t over charge us or give us any crazy fees. These guys are very dedicated to their customers. Thank you Trinity for such a pleasant and positive moving experience.

I love these guys! They were great at every turn. They didn’t overcharge us and kept the timeline we needed them to keep. They worked fast and were highly efficient. They guys were friendly and made my wife and I feel very comfortable. I really can’t say enough good things about these guys. They actually made moving a good experience which I couldn’t have expected. We have already recommended them to family friends and I’m glad I can recommend them here. I would give them 10 stars if it were possible.

This review is for the moving services provided to us by Trinity Relocation Group. My daughter hired them for my wife and I to help us move from our previous home to a home near her. We had always wanted to live near our kids once we retired and Trinity helped us make that possible. They were courteous, flexible, and hardworking. They moved all of our furniture carefully and listened to where we wanted it to go. I doubt we will be moving again but if we did I would use Trinity.

I had the absolute pleasure of hiring Trinity Relocation Group. These gentlemen worked tirelessly to get us moved safely and on time. They really treated our home and our belongings with the utmost care. They were also friendly and respectful. Everything really went flawlessly. I truly wish there was more than just 5 stars to give them.

When I give this company 5 stars I truly mean it. My family and I researched a great number of companies but kept coming back to Trinity Relocation Group because of their straightforward pricing and wonderful customer service. We booked them about 3 weeks before our move. In that time my wife in particular had many questions but they never hesitated to help her. Our experience with their movers was very positive. Everything was handled for us and we didn’t have anything at all to worry about. I would both hire them again and refer them.

This company is defrauding senior customers by breaching contract price terms and not delivering shipments. The ratings on this time is misleading. Stay away from this company and its subcontractors and are uninsured. Company has proven to display no respect for customers, contract agreements, accounting rules, and accountability for the safety of transported goods and your movers are completely random individuals that hassle customers for money, cannot tell a cohesive story of the status of shipments and falsify facts.

This crew just finished moving us into our new home. They were quick and knew exactly what they're doing. We had a complicated layout in our old home but they were able to navigate it without any hesitation. They were so friendly and worked the whole day with a smile. We will definitely be hiring Trinity again. It was a great experience and a seamless move. Thank you so much guys.

I called Trinity Relocation Group to help me with a last minute move. They were so helpful and very accommodating. The price they gave us was very low compared to some of the other places I contacted. Nothing was damaged in our move and they placed everything in my new home exactly where I wanted it. I am so happy that I had help from Trinity Relocation Group. I would be glad to have their assistance again. Thank you very much.

Everything went exactly the way we planned it to. Our team was professional and kept us up to date on every step of the process. The rates matched our estimate perfectly. We didn’t pay any hidden or surprise fees. Nothing at all was broken or damaged either. They even finished under the estimated time! I would use them again for sure.

My husband and I used Trinity Relocation Group’s services for a move in March of this year. Everything was perfect and done in the estimated time frame. We needed a company that could really handle difficult items and these guys came through flawlessly. I was so happy with how fast they got everything together and on its way. Thank you so much Trinity for your professionalism and understanding. I highly recommend them.

Our move really was flawless. The experience was so positive. From start to finish Trinity was on top of everything. Every single I dealt with was professional, hard working, and very honest. Their movers were like a well oiled machine. They knew how to take care of anything that came up. They are extremely professional and friendly. I have never used a better moving company and would gladly use them again.

I was really impressed with Trinity Relocation Group and their whole team. They are very professional and highly efficient. They were so respectful both of me and of my home/belongings. They really did everything right. I will be recommending this company to any friends or relatives who are planning to relocate. They did an outstanding job.

From the day I called Trinity Relocation Group to get a quote from the day my move was complete it was nothing but a wonderful experience. Everyone, office staff and movers, were professional and friendly. The estimate I received was exactly what I payed which was quite a relief. The movers knew exactly what they were doing and really protected my furniture. I recommend them and will use them in the future.

Trinity Relocation Group was a pleasure to work with. They really did an outstanding job. They helped us move with such efficiency and efficacy. They were absolute All-Stars. We even had an antique piece that had been in my family for years and they knew just how to care for it to make sure it was protected. They were awesome. I would recommend them to anyone.

Trinity Relocation came out and packed our house very efficiently. They moved all our things across state lines and did a wonderful job. They even helped us put a few things together. They were very polite and very efficient. I have no complaints at all. They are a wonderful company and I would happy to use them again. They’re great.

I used Trinity Relocation for a small move earlier this year. They were fantastic! They were on time, professional, and quick. They had everything on hand to wrap things and make sure they arrived safely. I would highly recommend this team. All of my things were handled with a lot of care and they even helped place and assemble some of our furniture.

I’ve moved a couple of times over the last several years but the move I did Trinity Relocation Group was by far the easiest. The packing process was quick. The movers were safe and careful with my things. They even made sure to wash their hands before touching our light colored furniture. I am happy to give them 5 stars. We would highly recommend them.

Trinity Relocation came on time and worked non-stop for house. They then moved us from Maine to Kentucky in a very timely manner. They are hard working and did a great job. We are very happy with their work in I don’t know what we would have done without them. If you need movers these guys are the best that you can find. 5 stars!

I moved with Trinity Relocation Group last month. The guys that showed up were on time and got started immediately. These guys were very professional and very courteous. The estimate they gave me was spot-on. These guys took such great care of my things. I’m a very happy customer and will use and recommend this company again.

I appreciate a company who can take on a task and get it done. The movers from Trinity came in with the right attitude and got right to work. They allowed me to relax and not stress. They were very quick, so much so that I was surprised. They didn’t leave anything behind or damage anything in transit. Truly, I think that’s all you can ask for in a relocation company is someone that will respect your things and respect you as a customer. I highly recommend.

We were initially quoted us $2600 to move a 2 bedroom and not only could they not tell me when they were actually coming out as we were NOT TOLD your company uses a 3rd party movers which basically have nothing to do with you!! They ended up calling us 2 hrs before the movers were supposed to show up when they claimed they would notify us 48 hrs ahead of our 3 day window! In the end they ended charging us $4200!! I was so upset I cried but couldn't cancel it as the movers already had my things and I had to be out that weekend. Bruce and Jeff are LIARS and took our deposit for commission for THEMSELVES and refused to return our calls after he got his money!! I'm never going to use your company again and this incompetent company has turned me off movers for any future moves! You guys are scammers!!! Look up how expensive our move was!!! Job# ** under Tracy **. IF YOU DIDN'T ALREADY KNOW I HATE YOUR COMPANY!! GIVE ME MY MONEY BACK!

I had a great experience with this company. The estimate they gave me was highly accurate. The day of my move the crew arrived early and got right to work. They did a great job and were careful with my things. They got everything to our new home without any damage at all. They guys had a positive attitude through the whole thing. They made a stressful move very easy. I highly recommend.

We used Trinity Relocation Group for a long distance move and the whole experience was fantastic. The team was so professional and accommodating. They did all they could to help us. They also handled all of our things very safely. I would recommend them to others and if we ever need to move again I would use them myself.

We were looking at relocating closer to our grandchildren and were looking for a moving company. We called a number of places and they ranged in price but what was more important to us was that they were nice people that could get the job done. We found that in Trinity Relocation Group. They took great care of us and made our move fast and easy. They’re wonderful and I want to recommend them to anyone out there who needs to relocate.

I’m not a huge review writer but given the quality of service I received I thought the least I could do was leave a positive review on my experience. Plus, I known how hard it is to find a trustworthy moving company. Trinity was everything I could have asked for. They were honest, responsible, and affordable. If I had to hire a company all over again I would gladly chose them.

My wife and I recently moved to Washington from Los Angeles after we retired. We decided to have movers help us as well had far too many belongings to move ourselves. They worked really hard and didn’t mess around at all. They were very careful with everything and no damage was done to our furniture. Overall, they did a great job and I would recommend them to others. Thank you!

I called Trinity Relocation Group to help move my mother into assisted living. They arrived early and were not only insanely helpful but were very courteous to my mother. She can sometimes get nervous around new people but they were very kind to her. They were quick and friendly. Because they were so wonderful I will be calling them again to move me in the fall. I highly recommend them and their services.

I had a terrible experience with Trinity Relocation because they lied from the start to get my money. The salesman Brian assured me I was hiring Trinity to move my 3 bedroom home from Billings, Montana to Flagstaff, Arizona. He didn't reveal that Trinity was charging me $1500.00 to hire another low life mover called Virgin out of California. Brian told me I would have 4 people who would load the truck.

Moving day came and only 2 movers showed up in a crappy truck covered in graffiti that did not even have a ramp and leaked a puddle of oil in my driveway. The movers worked hard but were extremely slow and it took them 9 hours to load the truck when it really should have taken 3 hours with a crew of 4 people like I had paid for.

When I asked the truck driver where the other 2 movers were he told me they had posted a help wanted ad in Craig's list but nobody replied. Like I believe that. The mover also refused to provide me with receipts and the contract paperwork. That's after I handed over thousands of dollars in cash to pay for that part of the move. When I contacted Trinity to complain the so called customer service rep named Tracy was so very rude and combative that I felt like I deserved a complete refund. When I asked to speak to Tracy's supervisor I was told nobody could help me. Trinity misrepresented their services as a professional moving company. Really they are a bunch of scam artists that could care less that they hired some fly by night movers with bad reviews who threatened to charge more for delivery of my belongings...basically holding everything I own and worked hard for my entire life hostage in some storage unit who knows where.

Trinity did not lift a finger to help me when I told them Virgin movers could not find my payments through digital transfers from my bank account to theirs.. Still NO receipts after I requested them on numerous occasions. I still have no receipts of any kind. I did finally get my stuff after a month of irate phone calls emails and texts. I am not at all happy with Trinity or Virgin. Pick a different company and save yourself the stress that these firms will put you through. Both companies should lose their licenses and should be run out of business. They are not reputable firms.

I had a terrible experience and plan to file complaints against Trinity and Virgin movers with the federal transportation department and Better Business Bureau and local authorities in Florida where Trinity hides out and Caifornia where Virgin bases its scam activities.