2-10 Home Buyers Warranty is a home warranty company with headquarters in Aurora, Colorado. 2-10 HBW offers consumer home warranties covering appliances and systems and structural warranties on the home itself to builders. The company primarily serves those involved in buying or selling a home with warranty plans designed to help eliminate unexpected expenses that sometimes come up after closing on the property.
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A 2-10 home warranty service plan covers the repair or replacement of your home’s major systems and appliances. Covered systems include AC units, furnaces, plumbing, water heater and electrical. You can add on additional coverage options to the original plan.
2-10 Home Buyers Warranty Review
2-10 Home Buyers Warranty provides home warranty policies for home systems and major appliances and new home structural warranties. Most of 2-10 HBW’s policies allow you to choose the repair contractor, and the company works with a network of over 6,000 independent contractors. 2-10 HBW covers over 5.5 million homes, offering sensible options for those who have determined they need a home warranty.
In-network contractor availability may be limited in some areas
No prices for home warranty plans on site
Home Warranties from 2-10 Home Buyers Warranty
2-10 Home Buyers Warranty offers four home warranty plans: one for contractors, two for homeowners, and one plan benefiting home sellers while their property is on the market. Each home warranty covers repair costs for heating, air conditioning, appliances, plumbing and electrical systems and components. 2-10 HBW warranty plans come with a guarantee and buy-down option to reduce service call fees. All home warranties have a per-visit fee for the service technician, but you only pay one service fee for a repeat repair with 2-10 HBW’s Even If Guarantee.
Most home warranties have a 30-day waiting period at the start of the contract with no coverage at that time. It’s a challenge to find the 2-10 HBW plan and contract documentation, but we managed to find their brochure, and there appears to be no waiting period. Seller’s coverage begins upon enrollment and buyer’s coverage begins at closing. Coverage for lease-option homes starts when payment is received.
Source: Getty
As with all home warranties or service agreements, homeowners should understand that home warranties are not insurance and carefully read contracts to know what repairs the warranty pays for, excludes, and caps on covered repair costs.
2-10 Home Buyers Warranty Structural Plans
2-10 HBW Structural plans are for new construction or remodeling. Builders and remodelers buy structural warranties to include with homes or contract jobs as a selling point. Consumers interested in a structural warranty must have their builder contact 2-10 HBW to arrange coverage. Structural Plans offer coverage at three levels: one, two and ten years.
Standard Home Warranty from 2-10 Home Buyers Warranty
The 2-10 Home Buyers Warranty Standard Plan covers most major appliances and home system repairs, with coverage for a refrigerator ice maker which is often excluded from home warranties. Other coverage includes:
Heating and cooling
A variety of installed fans
Bathtub whirlpool motors and pumps
Kitchen appliances including trash compactor and garbage disposal
2-10 Home Buyers Warranty Supreme Coverage Plan
The Supreme Plan 2-10 Home Buyers Warranty sells adds a significant number of repairs to the Standard home warranty, and the annual fee isn’t much higher. Covered repairs include garage doors, washers and dryers, refrigerant recovery, self-cleaning ovens, assorted small repairs like handle and knob replacements, and much more. You also get coverage for fixing code violations and improper installation or repairs with the Supreme Plan.
Particularly beneficial to those selling older homes, the 2-10 Home Buyers Warranty Seller Plan pays for repairs for up to 180 days while the house is on the market. Seller Plan coverage mirrors the Standard Plan:
Protects seller against the cost of unexpected home repairs
No payment required until closing
Warranty transfers to the buyer after closing
2-10 HBW’s Seller Plan coverage isn’t automatic when you list your home. Notify the company to start the warranty and then to transfer to the seller.
Plan
Best For
Advantages
Standard
Budgeting for common repairs.
Covers up to two HVAC systems, appliances with color match, plumbing and electrical.
Supreme
Older homes and appliances.
Adds more detailed coverage to Standard, including previous repair code violations.
Seller
Home sellers and real estate agents.
Adds value to sell home faster and financial stability for seller while home is marketed.
Structural
Home builders and contractors.
Reduces builder liability and covers customer for up to 10 years.
2-10 Home Buyers Warranty Plans at a Glance
2-10 Home Buyers Warranty Costs
2-10 HBW’s Standard Plan runs $440 per year, and the Supreme warranty plan provides much more coverage at $540 annually. Both plans have a $100 service fee, and cap repair costs. You can “buy down” the service fee cost by paying a one-time fee of $50 which reduces the service fee to $75 per visit.
The optional add-ons range from $40 per year to cover an additional refrigerator or freezer to $345 for a saltwater pool or spa ($160 for freshwater).
The Seller Plan is the Standard home warranty with a delayed payment at closing, and we found no documented prices for the Structural plan.
2-10 Home Buyers Warranty Add-ons
Optional add-ons for the 2-10 HBW Standard and Supreme home warranties add specific coverage for one annual fee. A money-saving option that stands out is the Preseason HVAC Tuneup for $40. This includes annual heating and air conditioning inspections. If you have more than one of the same appliance, you can have both covered under your 2-10 Home Buyers Warranty plan by adding the additional units as an optional add-on. There are also add-ons covering repairs to septic systems, well pumps and more.
2-10 Home Buyers Warranty Guarantees
The Even If Service Fee Guarantee from 2-10 Home Buyers Warranty helps remove the concern created if you aren’t sure your 2-10 HBW plan covers the repair. The Even If guarantee has two advantages:
If you request service and 2-10 HBW dispatches a technician only to find the item isn’t covered, you can request a service fee refund.
You only pay a service fee once for repairs on the same issue if the initial fix did not work.
Each 2-10 Home Buyers Warranty offers a 30-day money back guarantee, although your cancellation is subject to a $25 processing fee.
Source: 2-10 Home Buyers Warranty
2-10 Home Buyers Warranty Complaints
Online consumer reviews for 2-10 Home Buyers Warranty are mixed. The company maintains accreditation and an “A” rating with the Better Business Bureau. Overall, many BBB reviews revolve around not understanding the service contract coverage or problems with contractors. 2-10 Home Buyers Warranty has a good record with the BBB for responding to and resolving complaints quickly.
We found mixed reviews on other sites such as HomeWarrantyReviews and ConsumerAffairs. Positive reviews usually note satisfactory service from both contractors and 2-10 Home Buyers Warranty. Most of the complaints center around wanting immediate dispatch of service, preferring another contractor or a lack of local contractors. 2-10 HBW service plans allowed out-of-network service in most of these cases, so some low reviews are from customers reacting before they had all the information. 2-10 Home Buyers Warranty appeared committed to addressing the concerns of the reviewers.
Can I choose the contractor who will make repairs with a 2-10 Home Buyers Warranty plan?
Some 2-10 Home Buyers Warranty home service agreements come with the option to choose the repair contractor. However, if the repair technician is not in the 2-10 HBW contractor network, you need to ensure the contractor’s company is willing to work within the parameters of your home warranty. The contractor will need to call 2-10 HBW to get the specifics, and a 2-10 HBW customer service representative can help you determine if choosing a contractor yourself is in your best interest.
Does 2-10 Home Buyers Warranty offer emergency service repairs?
2-10 Home Buyers Warranty expedites emergency service with a goal (but not guarantee) of having a technician at your door within 24 hours. Emergencies include loss of utilities like heat or water, threat to life or health of occupants, or when further damage will occur without attending to the issue quickly.
What are the caps on service costs with a 2-10 Home Buyers Warranty home warranty?
All home warranty or service agreement plans have coverage caps which vary by system. Caps are outlined in service agreement contracts from 2-10 Home Buyers Warranty so you can learn the amounts before you sign up. For example, a well pump has a $500 limit and water softeners a $1,000 limit for repair costs.
Is a home inspection required to purchase a 2-10 Home Buyers Warranty service agreement?
No. 2-10 Home Buyers Warranty does not require an inspection.
What isn’t covered by a 2-10 Home Buyers Warranty service agreement?
Normal wear and tear, intentional damage, items covered by homeowners insurance and manufacturer defects are not included in a 2-10 HBW home warranty. There is no coverage for repairs needed due to lack of proper maintenance.
Conclusion
Annual estimates for property maintenance and repair costs amount to up to one percent of the property’s value. Add that expense to closing costs and the financial strain can especially be a problem for new homeowners. By offering plans tailored for home builders, sellers and buyers, 2-10 Home Buyers Warranty removes much of the concern associated with buying, building or selling a home.
We had a 2-10 Warranty agreement (Supreme) that was included in the closing of our house when we purchased it. The owner provided the warranty instead of providing the seller's credit we had requested to address issues documented in the final inspection.
I would gladly go back in time and threaten to pull out of the purchase had I known how bad 2-10 would be. The service providers they use are the cheapest and most unreliable available. How does a company in Denver select a service provider in Philly? By getting the worst ones, of course.
One of the technicians that showed up (after making us wait for weeks) came right out and said that most companies do not prioritize these home Warranty companies because it is not worth what they get paid in return. I just cancelled them. Not worth your time or money. Avoid at all costs!
Juan P.
WYNNEWOOD, PA
April 12 2021 8:50PM
If I could give 0 stars I would, the worst home warranty company I have every dealt with. First of all, the appliance company they are contracted with takes about 3-4 weeks if not longer to come out, second when you call 2-10 home warranty it takes anywhere between 45 min to 1 hour for them to even answer.
Worst customer service, they called me last week to say I should receive an email from them with my option on my cracked stove top, and either I would pick a new stove from the list they give me or they would just give me money towards it.
But after not hearing from them.. surprise surprise, I called them this week and after 50 minutes she said they hadn't received pictures from the appliance company.
Then when I informed her someone from their company called me last week, she then put me on hold for another 30 minutes and came back and said it is not covered because I don't have supreme coverage.
The most dishonest corrupt company ever, I hope they go out of business for their dishonest services - DO NOT BUY THIS WARRANTY COVERAGE.
Christina A.
Bloomfield Hills, MI
April 12 2021 6:50PM
Don't waste your money purchasing 2-10 Home Warranty, their claims department is completely incompetent and will look for any excuse under the sun to break the contract and tell you the issue with your appliance is not covered – although the issue is not listed under the exclusions in the contract.
I submitted a refrigerator service request in Feb. 2021 and it's now April 12, 2021 and my refrigerator is still broken – that's not what insurance is for.
After multiple unsuccessful phone calls I asked to speak to a supervisor. Then I'm put on hold for an hour only to tell me the supervisor is busy and will call me back later – it's been 6 weeks and I still have not spoken to a supervisor!
The problem with my refrigerator is with the external back wall – that is what is written on the contractor report and I they have picture evidence to prove it.
But they want to pretend that the "external back wall" is the same as the "internal thermal shell" (which conveniently is not covered.) That's like saying a car muffler is the same as the steering wheel just because the muffler is not covered!
What 2-10 Home Warranty is doing is breaching the contract they provide. If I could give them less than 1 star I absolutely would.
Erica ** at 2-10 Home Warranty Insurance she said her manager Tony ** would call me, and I'm still waiting for the call. It's been SIX weeks with a broken refrigerator. 2-10 Home Warranty is a complete waste of money and a scam.
Monica S.
Whispering Pines, NC
January 11 2021 5:16PM
It’s been three months since I first filed a claim for a faulty refrigerator and I’m still waiting for someone to stop lying to me from 210 Home Warranty.
Be prepared to wait on hold till hell freezes over and each person you talk to has a different story. The parts are on order, the parts are not on order, the wrong number of parts were ordered, the stories just go on and on.
I spoke to someone in purchasing and they gave me two delivery dates and the next phone call said the parts were not even ordered yet, this runaround never ends. Try living three months without a properly functional refrigerator.
Stephen P.
Smithfield, NC
October 30 2020 6:48PM
Have had three service calls on dishwasher without fixing issue. Expect to be paid $100.00 each visit when their repairman cannot fix the issue. Have now waited over an hour on hold to speak with a customer service representative. Poor service and terrible contractors.
Ted L.
Jacksonville, FL
September 15 2020 6:28PM
We request service in June 2020 to repair our dishwasher and the service contractor Appliance Install Repair Service came out to see what the problem was. He then told us he had to order a part, when he came to fix the dishwasher he found that another part was need to repair.
I then contacted Mr. Kendel ** employee at 2-10 warranty and he told me that the only way to get the part was on eBay. We gave him the okay to order the part.
In August 2020 I call them again and they said the part was sent to Appliance Install Repair Service and they would contact me with an appointment date and time. They never called and 2-10 tried to also call with no answer.
On September 4, 2020 I received an email from 2-10 saying that Sears, Roebuck & Company (Service) would be contacting me within 24 hrs. I never got the call so I call them and they had no record of the service request. So at this time 15 Sep 2020 we're still without a dishwasher.
Frank W.
Berea, KY
September 09 2020 1:51PM
The customer service with 2-10 is great once you get through from possibly being on hold for 50+ minutes. The service technicians in this area is terrible. I paid my $75 fee to the first technician and he never returned or followed up neither did the second or the third technician.
All 2-10 did was send me another technician and my dishwasher is still broke. The price of the plan and $75 fee I could have purchased a new dishwasher and saved myself time, money and the headache of dealing with three different unresponsive technicians.
Tanya M.
Upper Marlboro, MD
September 06 2020 3:20AM
I've been very pleased with 2-10....extremely fair, courteous, helpful and honest....I would highly recommend!.. I have used them several times since I have purchased the policy and have been extremely happy and satisfied.
Jerry S.
El Paso, TX
August 25 2020 6:11PM
I filled out a service request online to get them to fix a leaking water heater. They assigned a company that declined the job so I had to call them back.
The hold times to talk to someone at 2-10 are extremely long and there is no way on their website to contact them except to file a claim. The second company sent someone out to look at the job.
Then 2-10 called me and said I would have to pay $465 above what was covered. This included a water shut off valve, gas valve, drip pan, over flow pipe and expansion tank.
I called the 2-10 claims dept. and after a long wait on hold they told me that since I had the supreme coverage that everything would be covered.
The plumbing company sent a second crew out to install the heater and they told me they couldn't because there was a refrigeration line in the way. 2-10 then called me and said I would be responsible for the cost of re-routing the line in addition to the original $465.
Evidently the person I talked to in claims did not know what they were talking about. So at this point I'm looking at probably $1500 to replace a water heater even though it is covered under warranty.
At this point I'm totally disappointed and not sure what to do but I would not recommend this company to anyone.
James C.
Maysville, AR
August 13 2020 7:42PM
It took 3 months, 8 hours of calls, 1 registered letter threatening arbitration to get a refrigerator replaced.
When they did they offered the cheapest possible model which was 6 inches deeper than mine and would not fit because their policy did not require them to match that feature. Now I'm stuck shopping for a $2000 (minimum) refrigerator with a $900 check. Thanks 2-10.
