2-10 Home Buyers Warranty
Caption: 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty Review

2-10 Home Buyers Warranty provides home warranty policies for home systems and major appliances and new home structural warranties. Most of 2-10 HBW’s policies allow you to choose the repair contractor, and the company works with a network of over 6,000 independent contractors. 2-10 HBW covers over 5.5 million homes, offering sensible options for those who have determined they need a home warranty.

Pros
  • Some plans allow for choice of service provider
  • Company states they pay over 97.5% of claims
  • No waiting period, immediate coverage
  • Home Seller Plan with no upfront cost

Cons
  • In-network contractor availability may be limited in some areas
  • No prices for home warranty plans on site

Home Warranties from 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty offers four home warranty plans: one for contractors, two for homeowners, and one plan benefiting home sellers while their property is on the market. Each home warranty covers repair costs for heating, air conditioning, appliances, plumbing and electrical systems and components. 2-10 HBW warranty plans come with a guarantee and buy-down option to reduce service call fees. All home warranties have a per-visit fee for the service technician, but you only pay one service fee for a repeat repair with 2-10 HBW’s Even If Guarantee.

Most home warranties have a 30-day waiting period at the start of the contract with no coverage at that time. It’s a challenge to find the 2-10 HBW plan and contract documentation, but we managed to find their brochure, and there appears to be no waiting period. Seller’s coverage begins upon enrollment and buyer’s coverage begins at closing. Coverage for lease-option homes starts when payment is received.

home warranty

Source: Getty

As with all home warranties or service agreements, homeowners should understand that home warranties are not insurance and carefully read contracts to know what repairs the warranty pays for, excludes, and caps on covered repair costs.

2-10 Home Buyers Warranty Structural Plans

2-10 HBW Structural plans are for new construction or remodeling. Builders and remodelers buy structural warranties to include with homes or contract jobs as a selling point. Consumers interested in a structural warranty must have their builder contact 2-10 HBW to arrange coverage. Structural Plans offer coverage at three levels: one, two and ten years.

Standard Home Warranty from 2-10 Home Buyers Warranty

The 2-10 Home Buyers Warranty Standard Plan covers most major appliances and home system repairs, with coverage for a refrigerator ice maker which is often excluded from home warranties. Other coverage includes:

  • Heating and cooling
  • A variety of installed fans
  • Bathtub whirlpool motors and pumps
  • Kitchen appliances including trash compactor and garbage disposal

2-10 Home Buyers Warranty Supreme Coverage Plan

The Supreme Plan 2-10 Home Buyers Warranty sells adds a significant number of repairs to the Standard home warranty, and the annual fee isn’t much higher. Covered repairs include garage doors, washers and dryers, refrigerant recovery, self-cleaning ovens, assorted small repairs like handle and knob replacements, and much more. You also get coverage for fixing code violations and improper installation or repairs with the Supreme Plan.

2-10 Home Buyers Warranty Seller Plan

Particularly beneficial to those selling older homes, the 2-10 Home Buyers Warranty Seller Plan pays for repairs for up to 180 days while the house is on the market. Seller Plan coverage mirrors the Standard Plan:

  • Protects seller against the cost of unexpected home repairs
  • No payment required until closing
  • Warranty transfers to the buyer after closing

2-10 HBW’s Seller Plan coverage isn’t automatic when you list your home. Notify the company to start the warranty and then to transfer to the seller.

2-10 Home Buyers Warranty
Plans at a Glance
Plan Best For Advantages
Standard Budgeting for common repairs. Covers up to two HVAC systems, appliances with color match, plumbing and electrical.
Supreme Older homes and appliances. Adds more detailed coverage to Standard, including previous repair code violations.
Seller Home sellers and real estate agents. Adds value to sell home faster and financial stability for seller while home is marketed.
Structural Home builders and contractors. Reduces builder liability and covers customer for up to 10 years.

2-10 Home Buyers Warranty Costs

2-10 HBW’s Standard Plan runs $440 per year, and the Supreme warranty plan provides much more coverage at $540 annually. Both plans have a $100 service fee, and cap repair costs. You can “buy down” the service fee cost by paying a one-time fee of $50 which reduces the service fee to $75 per visit.

The optional add-ons range from $40 per year to cover an additional refrigerator or freezer to $345 for a saltwater pool or spa ($160 for freshwater).

The Seller Plan is the Standard home warranty with a delayed payment at closing, and we found no documented prices for the Structural plan.

2-10 Home Buyers Warranty Add-ons

Optional add-ons for the 2-10 HBW Standard and Supreme home warranties add specific coverage for one annual fee. A money-saving option that stands out is the Preseason HVAC Tuneup for $40. This includes annual heating and air conditioning inspections. If you have more than one of the same appliance, you can have both covered under your 2-10 Home Buyers Warranty plan by adding the additional units as an optional add-on. There are also add-ons covering repairs to septic systems, well pumps and more.

2-10 Home Buyers Warranty Guarantees

The Even If Service Fee Guarantee from 2-10 Home Buyers Warranty helps remove the concern created if you aren’t sure your 2-10 HBW plan covers the repair. The Even If guarantee has two advantages:

  • If you request service and 2-10 HBW dispatches a technician only to find the item isn’t covered, you can request a service fee refund.
  • You only pay a service fee once for repairs on the same issue if the initial fix did not work.

Each 2-10 Home Buyers Warranty offers a 30-day money back guarantee, although your cancellation is subject to a $25 processing fee.

2-10 home buyers warranty

Source: 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty Complaints

Online consumer reviews for 2-10 Home Buyers Warranty are mixed. The company maintains accreditation and an “A” rating with the Better Business Bureau. Overall, many BBB reviews revolve around not understanding the service contract coverage or problems with contractors. 2-10 Home Buyers Warranty has a good record with the BBB for responding to and resolving complaints quickly.

We found mixed reviews on other sites such as HomeWarrantyReviews and ConsumerAffairs. Positive reviews usually note satisfactory service from both contractors and 2-10 Home Buyers Warranty. Most of the complaints center around wanting immediate dispatch of service, preferring another contractor or a lack of local contractors. 2-10 HBW service plans allowed out-of-network service in most of these cases, so some low reviews are from customers reacting before they had all the information. 2-10 Home Buyers Warranty appeared committed to addressing the concerns of the reviewers.

2-10 Home Buyers Warranty Q&A

  • Can I choose the contractor who will make repairs with a 2-10 Home Buyers Warranty plan?
    Some 2-10 Home Buyers Warranty home service agreements come with the option to choose the repair contractor. However, if the repair technician is not in the 2-10 HBW contractor network, you need to ensure the contractor’s company is willing to work within the parameters of your home warranty. The contractor will need to call 2-10 HBW to get the specifics, and a 2-10 HBW customer service representative can help you determine if choosing a contractor yourself is in your best interest.

  • Does 2-10 Home Buyers Warranty offer emergency service repairs?
    2-10 Home Buyers Warranty expedites emergency service with a goal (but not guarantee) of having a technician at your door within 24 hours. Emergencies include loss of utilities like heat or water, threat to life or health of occupants, or when further damage will occur without attending to the issue quickly.

  • What are the caps on service costs with a 2-10 Home Buyers Warranty home warranty?
    All home warranty or service agreement plans have coverage caps which vary by system. Caps are outlined in service agreement contracts from 2-10 Home Buyers Warranty so you can learn the amounts before you sign up. For example, a well pump has a $500 limit and water softeners a $1,000 limit for repair costs.

  • Is a home inspection required to purchase a 2-10 Home Buyers Warranty service agreement?
    No. 2-10 Home Buyers Warranty does not require an inspection.

  • What isn’t covered by a 2-10 Home Buyers Warranty service agreement?
    Normal wear and tear, intentional damage, items covered by homeowners insurance and manufacturer defects are not included in a 2-10 HBW home warranty. There is no coverage for repairs needed due to lack of proper maintenance.

Conclusion

Annual estimates for property maintenance and repair costs amount to up to one percent of the property’s value. Add that expense to closing costs and the financial strain can especially be a problem for new homeowners. By offering plans tailored for home builders, sellers and buyers, 2-10 Home Buyers Warranty removes much of the concern associated with buying, building or selling a home.

2-10 Home Warranty Reviews

Recent Reviews

August 07 2020 12:55AM

2-10 responded within minutes and then I had an appointment with Apostolic Heating and Cooling LLC within the hour. Everyone was very polite and respectful. My AC was fixed in 10 min making it a great experience all around.

Jake N.
Middletown, OH
July 24 2020 4:29PM

Mac from Montgomery Coastal Cool did a fantastic job, even corrected things a previous company had messed up. I highly recommend Montgomery Coastal. 2-10 Home Warranty has always been there for us when we ever needed something fixed.

Yvette from 2-10's customer service made sure we were being cared for and communicated with us through-out the process. Buying a 2-10 home warranty was one of the best decisions I've made. I've used for large & small repairs to my condo.

Abbot W.
Surfside Bch, SC
July 21 2020 3:08AM

Retirement living shows a 4 star review but nearly all the reviews are 1 star....not very useful. 2-10 is mostly a scam designed to delay repairs and payouts and only respond quickly when you want to buy a plan.

Do yourself a favor and do not support these kinds of predatory businesses and check the BBB for complaints, it is appalling and others are equally bad.

Danny G.
Atlanta, GA
July 15 2020 9:07PM

I have been a customer for years and this is the first time I can’t reach the service desk by phone or email, all of the other departments I reach.

I have a problem with my toilet running nonstop in the guest bathroom. Same one was work on less than 2 months ago. I guess I will get some attention when the next bill is due and I don’t pay it. Clifford **.

Clifford J.
North Charleston, SC
July 08 2020 10:14PM

Please do not purchase home warranty through 2-10. I have submitted negative review to BBB and am in the process of submitting full complaint to BBB as well.

Some of the review sites online mention that 2 10 lists coverage of more items than other home warranty companies. What they fail to mention is the likelihood that they will follow through with the coverage.

I have been without air conditioning x 4 weeks now after submitting a work order with 2-10. We have had several weeks of temperatures 90-95F and even above during this time as I continue to work from home due to the pandemic.

Wait times to speak with customer service are never less than an hour and frequently as long as 4-5 hours.

It was pointed out to me by one of their *helpful?* customer service representatives that 2 10 is not liable for any delay in resolution of the claim (basically for any reason, they put some nice hedging language in your contract).

After all of this time with getting the run around 2-10 reassigned the contract to another contractor, then has the gall to call to see if they could close the claim was everything fixed?

(Spoiler: I still have no air conditioning and the new assigned - not requested- contractors have not even been to the house yet to assess the system, which 2-10 should know).

This warranty company is highly recommended if you are a bored masochist, but not if you want any actual home warranty service.

Katie H.
Pittsburgh, PA
June 29 2020 4:59PM

I will be filing a complaint with the BBB. This company is a total scam. Their contract says they will cover household systems, but they send out their own contractors. When you pay the $100 deductible to their contractor they keep $75 and are required to send $25 back to 2-10. Last year we were told by their A/C contractor that our system was fine and he changed the air filter. This year we were told by their A/C contractor that our system could not be fixed due to "years of neglect."

The contractor said that the coils could not be cleaned because they would break. They denied our claim to fix the unit, then their claims department said I could pay an independent contractor to come clean the coils (fully knowing their contractor said they could not be cleaned without breaking). I explained that I am not going to do that.

When I complained loudly about their scam both their customer service department and claims department agreed that it was wrong but did nothing. They are a complete scam, and practice fraud daily.

Shila N.
Raleigh, NC
June 22 2020 9:25PM

"I contacted 2-10 through their website because our upstairs AC was not working. They contacted Epic Air, in Gainesville, GA, who called to set an appointment.

From the first visit by the Service Manager to assess the situation to the completion of the repair, we were very happy with the overall experience in working with Epic Air. Their customer service staff was so nice, and very professional on the phone.

Ben, the service technician, did a very good job in the repair and replacement of the needed equipment. My experience with the 2-10 customer service people has been so pleasant. My only reason for a 4-star rating was that sometimes the phone wait time has been very long."

Jim K.
Athens, GA
June 22 2020 3:53PM

DO NOT USE THIS COMPANY. They will take your money and provide the worst service and worst products possible. They will not stand behind anything in the contracts. We fought with them for over 3 weeks over replacement water heater for equal to what we had.

Finally agreed on unit then when showed up to install it was not the agreed upon unit but rather a bottom of barrel unit. We said screw it put it in anyway and within 24 hrs it had broken and manufacturer will only cover unit not installation charge. No one will stand behind this job, not installer, manufacturer or 2-10. As always consumer gets screwed.

Donna S.
Jacksonville Beach, FL
June 21 2020 7:26PM

I followed the directions online and requested help with A/C on 6/10--it is now 6/21 and the contractor has not called me. This is no the first time this has happened. 2-10 contracts with local people and nothing happens. The last person who came out didn't even turn the unit on. This is a clearing house for taking the homeowners' money. In over 10 days of trying I can't even get someone to talk to. I will NOT be renewing my contract and have posted in my neighborhood how horrible 2-10 is to deal with.

Cheryll C.
Delray Beach, FL
June 10 2020 2:23PM

Hahahahaha! How much did 2-10 pay for this glowing review?! Don’t waste your time with this company for a home warranty! They choose terribly rated repair companies and when you can’t get a hold of the repairman for the improperly done job, 2-10 just shrugs their shoulders and says, "Too bad." They clearly don’t care about the customer.

Amy L.
Cville, TN
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