2-10 Home Buyers Warranty
Caption: 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty Review

2-10 Home Buyers Warranty provides home warranty policies for home systems and major appliances and new home structural warranties. Most of 2-10 HBW’s policies allow you to choose the repair contractor, and the company works with a network of over 6,000 independent contractors. 2-10 HBW covers over 5.5 million homes, offering sensible options for those who have determined they need a home warranty.

  • Some plans allow for choice of service provider
  • Company states they pay over 97.5% of claims
  • No waiting period, immediate coverage
  • Home Seller Plan with no upfront cost

  • In-network contractor availability may be limited in some areas
  • No prices for home warranty plans on site

Home Warranties from 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty offers four home warranty plans: one for contractors, two for homeowners, and one plan benefiting home sellers while their property is on the market. Each home warranty covers repair costs for heating, air conditioning, appliances, plumbing and electrical systems and components. 2-10 HBW warranty plans come with a guarantee and buy-down option to reduce service call fees. All home warranties have a per-visit fee for the service technician, but you only pay one service fee for a repeat repair with 2-10 HBW’s Even If Guarantee.

Most home warranties have a 30-day waiting period at the start of the contract with no coverage at that time. It’s a challenge to find the 2-10 HBW plan and contract documentation, but we managed to find their brochure, and there appears to be no waiting period. Seller’s coverage begins upon enrollment and buyer’s coverage begins at closing. Coverage for lease-option homes starts when payment is received.

home warranty

Source: Getty

As with all home warranties or service agreements, homeowners should understand that home warranties are not insurance and carefully read contracts to know what repairs the warranty pays for, excludes, and caps on covered repair costs.

2-10 Home Buyers Warranty Structural Plans

2-10 HBW Structural plans are for new construction or remodeling. Builders and remodelers buy structural warranties to include with homes or contract jobs as a selling point. Consumers interested in a structural warranty must have their builder contact 2-10 HBW to arrange coverage. Structural Plans offer coverage at three levels: one, two and ten years.

Standard Home Warranty from 2-10 Home Buyers Warranty

The 2-10 Home Buyers Warranty Standard Plan covers most major appliances and home system repairs, with coverage for a refrigerator ice maker which is often excluded from home warranties. Other coverage includes:

  • Heating and cooling
  • A variety of installed fans
  • Bathtub whirlpool motors and pumps
  • Kitchen appliances including trash compactor and garbage disposal

2-10 Home Buyers Warranty Supreme Coverage Plan

The Supreme Plan 2-10 Home Buyers Warranty sells adds a significant number of repairs to the Standard home warranty, and the annual fee isn’t much higher. Covered repairs include garage doors, washers and dryers, refrigerant recovery, self-cleaning ovens, assorted small repairs like handle and knob replacements, and much more. You also get coverage for fixing code violations and improper installation or repairs with the Supreme Plan.

2-10 Home Buyers Warranty Seller Plan

Particularly beneficial to those selling older homes, the 2-10 Home Buyers Warranty Seller Plan pays for repairs for up to 180 days while the house is on the market. Seller Plan coverage mirrors the Standard Plan:

  • Protects seller against the cost of unexpected home repairs
  • No payment required until closing
  • Warranty transfers to the buyer after closing

2-10 HBW’s Seller Plan coverage isn’t automatic when you list your home. Notify the company to start the warranty and then to transfer to the seller.

2-10 Home Buyers Warranty
Plans at a Glance
Plan Best For Advantages
Standard Budgeting for common repairs. Covers up to two HVAC systems, appliances with color match, plumbing and electrical.
Supreme Older homes and appliances. Adds more detailed coverage to Standard, including previous repair code violations.
Seller Home sellers and real estate agents. Adds value to sell home faster and financial stability for seller while home is marketed.
Structural Home builders and contractors. Reduces builder liability and covers customer for up to 10 years.

2-10 Home Buyers Warranty Costs

2-10 HBW’s Standard Plan runs $440 per year, and the Supreme warranty plan provides much more coverage at $540 annually. Both plans have a $100 service fee, and cap repair costs. You can “buy down” the service fee cost by paying a one-time fee of $50 which reduces the service fee to $75 per visit.

The optional add-ons range from $40 per year to cover an additional refrigerator or freezer to $345 for a saltwater pool or spa ($160 for freshwater).

The Seller Plan is the Standard home warranty with a delayed payment at closing, and we found no documented prices for the Structural plan.

2-10 Home Buyers Warranty Add-ons

Optional add-ons for the 2-10 HBW Standard and Supreme home warranties add specific coverage for one annual fee. A money-saving option that stands out is the Preseason HVAC Tuneup for $40. This includes annual heating and air conditioning inspections. If you have more than one of the same appliance, you can have both covered under your 2-10 Home Buyers Warranty plan by adding the additional units as an optional add-on. There are also add-ons covering repairs to septic systems, well pumps and more.

2-10 Home Buyers Warranty Guarantees

The Even If Service Fee Guarantee from 2-10 Home Buyers Warranty helps remove the concern created if you aren’t sure your 2-10 HBW plan covers the repair. The Even If guarantee has two advantages:

  • If you request service and 2-10 HBW dispatches a technician only to find the item isn’t covered, you can request a service fee refund.
  • You only pay a service fee once for repairs on the same issue if the initial fix did not work.

Each 2-10 Home Buyers Warranty offers a 30-day money back guarantee, although your cancellation is subject to a $25 processing fee.

2-10 home buyers warranty

Source: 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty Complaints

Online consumer reviews for 2-10 Home Buyers Warranty are mixed. The company maintains accreditation and an “A” rating with the Better Business Bureau. Overall, many BBB reviews revolve around not understanding the service contract coverage or problems with contractors. 2-10 Home Buyers Warranty has a good record with the BBB for responding to and resolving complaints quickly.

We found mixed reviews on other sites such as HomeWarrantyReviews and ConsumerAffairs. Positive reviews usually note satisfactory service from both contractors and 2-10 Home Buyers Warranty. Most of the complaints center around wanting immediate dispatch of service, preferring another contractor or a lack of local contractors. 2-10 HBW service plans allowed out-of-network service in most of these cases, so some low reviews are from customers reacting before they had all the information. 2-10 Home Buyers Warranty appeared committed to addressing the concerns of the reviewers.

2-10 Home Buyers Warranty Q&A

  • Can I choose the contractor who will make repairs with a 2-10 Home Buyers Warranty plan?
    Some 2-10 Home Buyers Warranty home service agreements come with the option to choose the repair contractor. However, if the repair technician is not in the 2-10 HBW contractor network, you need to ensure the contractor’s company is willing to work within the parameters of your home warranty. The contractor will need to call 2-10 HBW to get the specifics, and a 2-10 HBW customer service representative can help you determine if choosing a contractor yourself is in your best interest.

  • Does 2-10 Home Buyers Warranty offer emergency service repairs?
    2-10 Home Buyers Warranty expedites emergency service with a goal (but not guarantee) of having a technician at your door within 24 hours. Emergencies include loss of utilities like heat or water, threat to life or health of occupants, or when further damage will occur without attending to the issue quickly.

  • What are the caps on service costs with a 2-10 Home Buyers Warranty home warranty?
    All home warranty or service agreement plans have coverage caps which vary by system. Caps are outlined in service agreement contracts from 2-10 Home Buyers Warranty so you can learn the amounts before you sign up. For example, a well pump has a $500 limit and water softeners a $1,000 limit for repair costs.

  • Is a home inspection required to purchase a 2-10 Home Buyers Warranty service agreement?
    No. 2-10 Home Buyers Warranty does not require an inspection.

  • What isn’t covered by a 2-10 Home Buyers Warranty service agreement?
    Normal wear and tear, intentional damage, items covered by homeowners insurance and manufacturer defects are not included in a 2-10 HBW home warranty. There is no coverage for repairs needed due to lack of proper maintenance.


Annual estimates for property maintenance and repair costs amount to up to one percent of the property’s value. Add that expense to closing costs and the financial strain can especially be a problem for new homeowners. By offering plans tailored for home builders, sellers and buyers, 2-10 Home Buyers Warranty removes much of the concern associated with buying, building or selling a home.

2-10 Home Warranty Reviews

Recent Reviews

January 07 2020 4:26PM

Refrigerator (2 years old) went out and wouldn't hold refrigerant. 2-10 Warranty only authorized a cheap Lowe's refrigerator as a replacement, but couldn't get it shipped. We were without a refrigerator for over a month and each time we called we were insulted, hung up on and basically told to go away. This company is a scam and should not be allowed to do business. They have found and employ the rudest, most insulting employees on the phone.

James G.
Texarkana, TX
December 09 2019 8:23PM

DO NOT use 2-10. I am cancelling our policy with them and trying to find a new provider. Our heater was out. It's been 30 degrees here and they took 10 days to fix it. I had to actually pay for a new furnace as they said they couldn't find parts for my previous furnace. Ended costing me $1600.

Whenever I called, I had to wait for 1, yes, 1 actual hour before someone would come on. And when they finally got on, they kept saying "we're sorry but can't do anything about it". Their communications is HORRIBLE. They don't communicate among themselves either. BAD COMPANY. They just want to collect your premiums and do the most they can to not fix your problems. RUN FROM THEM.

Michelle L.
Annandale, WV
November 07 2019 3:26PM

My sister bought a house in my development that had a 2-10 Warranty purchased navy the seller. She moved into the house in August and has been WITHOUT air conditioning (and now heat) since she moved in. It took weeks for the contractor to get approval, additional time because the contractor was told that 2-10 was buying the part and 2-10 said the contractor would, more time once the discontinued part was ordered from the manufacturer, and today, the contractor said the wrong part was ordered.

She now has to wait ... who knows how long ... to get the problem resolved. Run as fast as you can from this company. I’ve had AHS for 8 years and never went through something like this.

Debra S.
Myrtle Beach, SC
November 03 2019 8:34PM

The warranty company has been great. The first contractor they sent out for gas leak was amazing. The second was electrical issue. Orlando ** tried to sell us things that were not covered and told us our house would burn down. Had two other electricians come out. He lied. Will never use Orlando ** electrical again. Beware.

Frances F.
Acworth, GA
October 16 2019 5:00PM

We were given a 2-10 home warranty when we purchased our new home. We made a claim on our furnace system and 2-10 denied our claim due to the problem being a "pre-existing condition." I spoke with a representative who informed me that the contractor had stated that this "100% a pre-existing condition and had to have been broke for quite sometime."

After this phone call the contractor actually called me to see what 2-10 had said. When I told him what they said, he stated that he told them that in his professional opinion this was not a pre-existing condition and he never told them that it was. I called 2-10 back and confronted them about lying to me. This representative then admitted to me that the contractor reported that this was not a pre-existing condition and that we needed to move forward with the claim.

When I spoke with a supervisor she also stated that the contractor did report that it was not a pre-existing condition, but that they reserve the right to deny any claim. 2-10 will pull any dirty trick to keep from performing the services they claim they cover. They are a scam and you should stay away.

Ryan M.
October 04 2019 5:27PM

I have had them since July 2019. I paid extra for roofing. They have no one in my area. So I have to pay out of pocket. My refrigerator went out 8 days ago. They are making up excuses on why their funding dept hasn't helped me. Now I have to wait four more days before I get any help. That means we will be without a refrigerator for what 12 or 13 days. I am so done with this. No help what so ever!!!! I would never recommend anyone to them.

Christina H.
Springfield, OH
September 22 2019 9:52AM

Worst experience ever. Awful customer service. It always take a week or more to get someone to come to the house to evaluate the problem. If a part needs to be order, you looking to another 2-week process for the part to arrive. Then another week for a company to show to your doorstep to fix the issue. That is if you are lucky. I waited three weeks just to find out that the part they ordered went to the wrong place. I got tire a paid $300 and waited 48 hours to fix the issue. Don't recommend these folks!

Ramon G.
Spring Lake, NC
September 18 2019 1:25AM

Awful experience they keep sending the same unqualified tech and tech smells awfully bad that we have to literally open all the doors. We don’t understand how someone working with clients with no care for the smell. The refrigerator was never repair and on top of that 100 extra paid and they offer 100 off out of a new refrigerator if we decide to buy one... What a joke.

Y C.
Dacula, GA
September 03 2019 12:30AM

I have been without AC for 1 month and the company seems to not care. It took them 2 weeks to order the part in the middle of summer. I have kids and it is hot. This is the worst company ever. Please don’t waste your time using them if you want your stuff done in a timely manner. They have no concern about you being without. They just want the money. The worst customer service.

Legione F.
Waldorf, MD
August 22 2019 10:31PM

My air Condition stopped working for more than 30 hours. I have been calling them but no one answer. The only person answer. She said within 24 hours they will call you to schedule appointment. It’s very bad customer service. I don’t recommend them.

Pary M.
Aldie, WA
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