Name: AmeriGlide
Brand: AmeriGlide

AmeriGlide Stairlifts Review

AmeriGlide provides many products to help people move around every room of their homes including elevators, stairlifts, dumbwaiters, bath lifts, pool lifts, ramps and more. With a focus on streamlining the manufacturing and installation process for these products, AmeriGlide has a reputation for fairly-priced, reliable stairlifts and other accessibility devices. If you or a loved one are finding it difficult to get around your house, AmeriGlide likely has a solution.

Two-thirds of seniors or 15 million people have trouble climbing stairs, and AmeriGlide is well known for their stairlifts with over 40,000 units sold. Designed for people who have difficulty navigating stairs, a stairlift is a chair on a rail that slides up or down a staircase so you can safely use the stairs. AmeriGlide has affordable designs for standard staircases and models for curved and outdoor staircases.

Stairlifts require you to have some level of mobility to sit in and get out of the chair, so AmeriGlide also sells a line of platform lifts and wheelchair lifts which are best for people who use a wheelchair or wouldn’t be able to sit in a chair without assistance.

Pros

One of the most popular names in accessibility devices
Self-install or technician-install options
Consults with customers to determine their needs and recommend custom designed stairlifts when required

Cons

Some products require custom design and measurements, which can drive up the price
Customers must install most stairlifts or hire a professional

AmeriGlide Stairlift Costs and Financing

AmeriGlide makes 14 models of straight stairlifts, five models of curved stairlifts and two outdoor models. Curved lifts can be customized to fit U- or L-shape staircases to accommodate 90-degree angles. Outdoor models come with a weatherproof coating to protect them against the elements. AmeriGlide stairlift cost depends on the type and features included with the model you choose.

Straight Models: 14 models ranging in price from $1,349 to $3,195. You can connect two or more straight stair lift models to make an L-shape, 90-degree angle.

Curved Models: 5 models ranging in price from $6,293 to $10,089. Curved models are more customizable and can be designed as one continuous rail to form L- or U-shaped designs.

Outdoor Models: 2 models priced at $2,568 and $3,195. Outdoor models are coated with weatherproofing material to protect motors and other parts from the elements.

AmeriGlide Stairlift Models and Features
Model	Typical Cost	Installation
Indoor Straight	$1,799 (new) $1,299 (used) $1,649 (reconditioned)	Do it yourself or pro install. You provide measurements
Indoor Curved	$8,000 to $10,000 (new) $6,293 (used)	Pro installation included. Measuring service included
Outdoor Straight	$2,568 (standard, new) $3,195 (deluxe, new)	Do it yourself or pro install. You provide measurements

To help make their products affordable, AmeriGlide provides financing through FirstBank or PayPal Credit if the customer is at least 62 years old and owns their own home. Military veterans are often eligible for a VA home improvement loan or a housing adaptation grant, and many retirees are eligible for grants and loans to make both the outside and inside of their homes more accessible.

AmeriGlide Stairlift Warranties and Installation

Every new AmeriGlide stairlift has a two-year warranty on parts and a five-year warranty on the drive train. Reconditioned products have a one-year parts warranty and three years on the drive train. Used stairlifts sold on AmeriGlide’s website have a one-year warranty on parts.

Most AmeriGlide stairlifts are designed for the homeowner to install, even if they aren’t mechanically inclined. Usually, it takes two or three hours to complete an installation. If you’re unable to or uncomfortable with installing a stairlift on your own, you can hire an AmeriGlide contractor to do the work for around $500 to $600. Installations on steel, concrete, or tile cost a bit more.

Source: AmeriGlide

How to Buy an AmeriGlide Stairlift

AmeriGlide sells a diverse selection of new and used stairlifts and mobility products on their website and has about 20 stores located around the U.S., mostly in the eastern states. You can speak with a sales or service representative seven days a week from 8 a.m. to 5 p.m. EST. Each product on the website includes warranty information, return policy and product specifications. AmeriGlide accepts major credit cards, PayPal and e-checks as payment on the site.

AmeriGlide Stairlift Complaints

AmeriGlide gets a “B-” rating from the Better Business Bureau with an average of 10 to 11 complaints per year, with all but one resolved by the company. AmeriGlide made ConsumerAffairs list of the top stairlift companies and reader reviews rank the company at 2.8 out of 5 stars. ConsumerReviews.com gives AmeriGlide a 9.4 on a scale of 10. The majority of customer reviews on AmeriGlide’s website ranged between four and five stars.

The complaints we found mostly revolved around customer service not being responsive, sometimes taking months to resolve an issue. Other complaints mentioned the quality of the stair lift motor was underwhelming.

Source: AmeriGlide

AmeriGlide Stairlifts Q&A

How much weight can an AmeriGlide stairlift carry?
Standard AmeriGlide stairlifts have a capacity of 280 to 350 pounds, and the heavy-duty lifts can carry up to 500 pounds.
Does an AmeriGlide stairlift need any maintenance?
AmeriGlide stairlifts required almost no maintenance, which helps tremendously with affordability since there are no regular service appointments. Just place a little grease on the track twice a year.
How much space will an AmeriGlide stairlift need to operate?
When the chair is folded up, an AmeriGlide stairlift needs 14 inches of space. The track requires just under a foot of space on the stairs. For staircases over 36 inches wide, an AmeriGlide stairlift should not get in the way of those who use the stairs. If your staircase measures 36 inches or less, sit on a chair against a wall then measure the distance from the wall to your knee to see how much space will be needed and to determine if a stairlift will work without widening the staircase.
What is AmeriGlide’s return policy?
You can return some AmeriGlide mobility products, but not all. Dumbwaiters and vertical platform lifts are custom-made, so you can’t send these products back for a refund, and there is no return on walk-in tubs for sanitation reasons. Customers can return lift chairs, wheelchair lifts, and electric scooters within 10 days of receipt. Stairlifts are somewhat custom built but are usually returnable within five days of receipt. AmeriGlide charges various restocking fees and the buyer pays for return shipping costs for most products.
How do I know I need an AmeriGlide stairlift?
One in every ten seniors over 65 has severe issues with mobility, and that number becomes one in five by the age of 75. If you have suffered an injury that will leave you with a lack of movement in your hips or knees, or arthritis is causing you to dread using the stairs, it’s time to consider a stairlift. Over three million seniors each year are sent to the emergency room for a fall, and a number of those falls could have been avoided with the use of a mobility device like a stairlift. If you’re having trouble getting around or feel unsafe while using the stairs, AmeriGlide will help you to remain active in your home.

Conclusion

If it’s time to get some help navigating stairs, a stairlift from AmeriGlide is a good place to start looking. This company works with each customer to determine specific needs and will design a custom stairlift for curved staircases. We saw thousands of reviews from people who have used AmeriGlide to maintain an independent lifestyle with affordable prices, reliable quality and responsive customer service.

AmeriGlide Reviews

Recent Reviews

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Featured Review

December 30 2018 12:36PM

We purchased a curved stair lift from Ameriglide about 3 months ago. The lift was expensive at about $9,000 and the process took over 30 days but the results are outstanding! We love the lift, mother is now safe on the steps, and it is a small price to pay for total peace of mind. We considered using two of their straight stair lifts however mother would have had to transfer on the landing and we felt that could be an issue down the road. That solution would have cost us about $5,000 installed. Happy we decided on the more expensive solution however Ameriglide was the only company we contacted that provided us all the options and costs. We used Roger ** out of their Raleigh NC location and he is excellent.

Randy W.

September 16 2021 7:08PM

Stay AWAY!!! Ordered a custom lift for my business in March that was supposed to ship in 6 weeks. In August after being strung along with and endless list of excuses and non communication, I had to pull the plug. I prepaid for it, so getting a refund was like pulling teeth.

I couldn't open my business without the lift and was bleeding cash daily after Covid restrictions were lifted. Ameriglide didn't care at all that they put me to the brink of bankruptcy.

Nick ** and Tim ** are two of the most incompetent people I have ever worked with in my career. Steer clear of this company!!! If I could give negative stars, I would.

Brandon P.

Laguna Niguel, CA

August 18 2021 8:37PM

I just recently purchased the stairlift the end of July 2021 and the installer was late and did NOT have the courtesy to call and tell me this! I had to call him to see if he was coming while I was waiting for him (1 hour later).

He also did a sloppy job installing my chair because it didn’t work the very next day. I made multiple attempts to call Ameriglide and all I got was the runaround. I called the installer himself and he still has not returned my calls.

All around this company is so unprofessional and once you’ve paid them they no longer want to help! Customer Service is a joke, only one girl answers this phone call Latia! The Tech guy Curtis is rude and didn’t want to help at all.

He passed me off to the service department who sent the installer out in the first place! Overall I am VERY disappointed with this kind of business and they should NOT be in business any longer!

I live in California and they only have one guy out here which should have been a red flag for me and now I’m suffering with not being able to use my stairlift.

My chair was installed on Saturday August 14th and it is now Wednesday August 18th and still no callback from Keith (installer). What a disappointment.

D Q.

Sacramento, CA

June 23 2021 9:32PM

STAY AWAY FROM THIS COMPANY!!! Told them what my staircase was. I was told we needed a curved stairlift. I agreed. Gave me a price of $8,485 plus $2,995 for shipping. Total of $11,490.

Order says Rave Curve. Tried sending in pictures. Emails came back as undeliverable. A couple of days later salesman called. Said his email should h

Judith D.

Lemont, IL

March 11 2021 1:16PM

The only reason this company gets a 2 stars is because the employees I interacted with were very nice and the installer was very nice. The price is great and if the correct parts arrive customers should be all set. The company is OK if you don't need the stair climber quickly.

We paid for our units at the beginning of January and the unit was shipped to us and received around January 20th. Installer could not come until February 17th.

One of the parts was unusable, and the installer will help us to finish the job over the phone when the part arrives... however Ameriglide had me calling the installation company several times and the installation company says Ameriglide has the part.

Went through several weeks of that nonsense. March 11th and I still don't have the part. WE have needed to cancel several doctors appointments for our family member because we can't move them in and out of the house.

I have been patient for two months and currently have a $5000 unusable unit. Ridiculous!

Pamela Y.

Warwick, RI

September 29 2019 11:21PM

I bought an Amerglide rave and it's under warranty. Beware to stay away from this company. Amerglide has nobody local to repair it and they're sending me the parts to fix it myself. We live in Massachusetts. Shame on Ameriglide.

CHARLENE N.

Wareham, MA

September 19 2019 3:37PM

Timothy always made himself available prior to and through my purchase of the stairlift. Right after my purchase, my father became ill and passed away on September 8 even before I could install it so it sat in my garage unopened for approximately one month. I had called Timothy and left messages and emailed him of my situation and asked for option of returning the lift. He was responding like he was before the purchase and I tried several company numbers and they all redirected back to the sales representative, Timothy. When he finally responded, he told me he would run it up to management and asked for pictures of the boxes which I sent over immediately. I sent a follow up email and called a few more times leaving messages and then he responded with this email: “Hi George, Unfortunately we can’t take this lift back. It’s just too far past our company’s rules on returns. This may change at some point but I have no idea when. Maybe try Offerup or Craigslist. Best Regards, Timothy”. After receiving this message I sent him another email and left a voice message that I would like to speak to a manager for further assistance. Timothy called me back and reiterated their policy of standing behind the 10 day return policy.

When I asked to speak to a manager, he handed the phone over to someone named Robby who identified himself as a “Lowest Level Manager”. He said he was aware of my situation and there was nothing they could do since it was past their warranty according to their policy. I then asked Robby about returning under their used or refurbished program and he stated that the buyback program didn’t exist anymore.

When I asked to speak to a higher level manager, Robby told me he didn’t know who they were and I could get their information from the internet. I want to make everyone aware of their great customer service until the sale but after that they no longer willing to stand by their products or customers. I hope to hear from someone from AmeriGlide that will actually be willing to resolve this issue.

GEORGE G.

OLYMPIA, WA

September 02 2019 1:54PM

I purchased a stairlift due to the fact that walking the stairs was impossible and the AmeriGlide stairlift was the fit. The stairlift was installed quickly, cleanly and professionally and their response to installing it was very good.

John B.

Binghamton, NY

July 23 2019 8:34PM

Ameriglide is a fraudulent company! Twice I have ordered batteries, for my 90 year old Mother-in-Law's stairlift! Twice they REFUSED to send the batteries! When I call to ask why they REFUSE to send the batteries, they laugh and hang up! I then called several of the "store locations" and was told that Jeff Sheffer - CEO - AmeriGlide, Inc. treats them the same way too!

They cannot get any parts from the Raleigh, NC location and have to depend on jury rigging to satisfy their customers! I was also told that BatteriesPlus can get these batteries, which I have done. Jeff Sheffer - CEO - AmeriGlide, Inc. needs to have some people come to his home a teach him a lesson in customer service, and I know just the Battle Hardened U.S. Marines that would be more than happy to teach Mr. Sheffer this vitally important lesson!

They are NOT happy about the way Mr. Sheffer has treated my 90 year old Mother-in-Law! BOYCOTT Ameriglide! They have no Honor and cannot be trusted in any Way, Shape, nor Form!

Ted L.

Menominee, MI

April 21 2019 4:32PM

Purchased a Horizon Plus from the Ameriglide store in Lexington, KY. Called in on a Monday, they came and measured on Tuesday, presented a quote, and installed the lift on Wednesday. Excellent product, price, and service.

Michael M.

Paris, KY