Leggett & Platt Adjustable Beds

TERRIBLE! Had my base for 1 year already have sinking in the center of the base! Been trying to get a replacement for 2 months! They told me the service tech that came to my house! Can’t find the pictures he took of my defective base!

No one calls or emails me updating my situation, I have to contact them every time. This base is affecting my sleep! As well as my mattress now I am not happy! Stay away! Don’t listen to mattress firm!

The worst customer service I have ever dealt with. I had one of my adjustable bases quit working, I went to their website to troubleshoot the problem & my model's remote & control boxes are different than it shows in the owners manual.

I have since tried to call them 7 times over the last 3 weeks. I have been on the phone for hours and only a recording, I have left my number every time for them to call me back & they have never called once. Absolutely worthless!

I have only regretted this purchase. The remote almost never works so whether the base works or not is irrelevant. You get the bed to go up and then it won’t go down. The bed goes flat and the remote won’t work to make it go up.

I’m not sure if the bed itself is junk or just the remote. But I strongly suggest never ever buying this bed. Also the customer service is terrible. Multiple requests for assistance resulted in promises of callbacks and customer care and no calls backs and absolutely no customer care.

Please look somewhere else - unless you want to be stuck sleeping sitting up or unable to eat in bed cause the bed won’t go up. Absolutely regret this purchase.

The remote control middle of the line base is very difficult to use and a queen size bed only comes with one. The remote is backlit only after you press a button that activates the bed waking the other person. Even turning on the under the bed light is difficult.

It would cost very little to make them compatible with a phone app that would make use much simpler.

Currently you have to spend several hundred dollars more (many retailers do not even carry the high-end models) to get a bed with unnecessary options to get a usable remote which then requires a cell phone app.

After reading so many bad reviews, it makes me wonder what adjustable bed did people buy. My experience with the bed, an S-Cape 2.0, has been very good during the nearly 4 years of use. My only complaint, which for me is a biggy, is that it is not the wall-hugger one would expect.

It does move back as the head rises, but not enough for easy use of bedside stand. At first I thought there might be a problem with the unit, but then I happened to see a short video showing the difference between it and a non-hugging bed.

There was a difference between the two, however, one could see that the Leggett and Platt bed did not truly wall hug. The bed needs to be made to move back more than it now does. Other than that one issue, I very much like the bed with all its special features.

Under bed light is good for when up at night without a bright light having to be on. The massage features are good, but would be truly wonderful if you didn't use a very thick mattress. It seems that most new mattresses in recent years are very much thicker than many years ago.

So, the thickness of the mattress lessens how the massage vibrations feel. But you do know your body has been massaged when you end the massage. Next mattress I get will be thinner!

The remote stopped working one time, but discovered it was not the remote batteries but the bed itself. It was very easy to fix: the troubleshooter guide said to unplug the bed, wait 30 seconds while the bed reformats it programming, then replug, and Voila! It works.

Computers sometimes work this way for a fix. One other negative is that you can't keep the massage feature going for an unlimited amount of time; about 15 - 20 minutes at a time that totals no more than 2 hours within a 6 hour time period. Otherwise you will burn out the motor.

I bought the adjustable directly from Leggett and Platt, but they no longer sell directly to customers. So make sure the retailer you buy from gives you correct information. You can go online at Leggett and Platt and get all the information you need before you buy the bed.

I've had my bed for over 10 years and have never had a problem. Love my bed and it is so comfortable. Now it's time to start looking for a new mattress. I would recommend this bed to anyone looking for an adjustable bed.

It never stays connected to the remote. It's very hard to reprogram. The videos say turn on its side to do this. Whomever designed this is beyond stupid. And has only done it at a factory with help.

You have to take heavy mattress off, dismantle the bed frame, then turn over. Poor engineering. I would never buy another one.

WORST BED EVER AND EVEN WORSE CUSTOMER SERVICE!!!! I was send a defective base. Originally the customer service people said the remote was not working and so they sent me a new one within 2 weeks. As such my bed was stuck in the up position.

Once the remote arrived the instructions provided did not allow the new remote to work at all. I spoke with customer service and they had me climbing under the bed and trying various different procedures.

Let me add that I have this bed as a result of major injuries and should not be climbing under the bed!! Still nothing worked and so they determined the remote and the motor and one other part had to all be replaced.

And it would be weeks before the parts were sent to the technician and an appointment could be scheduled for him to replace everything. During this time my bed was still stuck in the up position! The SERVICE IS A JOKE!!!

Needless to say I was unhappy with having wait 2 weeks for the remote, for having to crawl under my bed to allow the new remote to work (which did not work in the end) and for having to wait weeks for the new parts... and I certainly voiced it to the call center person.

With not hearing back from the company with any update on where the parts were or when a technician might be coming, I called back today. During the call the representative would not let me speak.

She insisted that on the original call I gave a different address than where the bed was delivered to which is 100% incorrect as I was not asked for my address. I assumed they had it because they delivered it here!

Not only was I not allowed to speak but in addition she started yelling at me and then she hung up on me. NEVER EVER BUY ANYTHING RELATED TO LEGGETT PLATT.

I will be adding comments to BBB and will absolutely be contacting the store from where I purchased the bed. PATHETIC!!!! If I could know who the representative is I would most certainly report her.

This more than a comment is an ALERT, do not buy this basic crap, do not be fooled by the MATTRESS FIRM sellers, this is basic crap, and extremely expensive.

BAD POINTS; 1-EXTREMELY HEAVY 2-SINKS INTO THE FLOOR OR CARPET 3-HEAVY WARRANTY SERVICE 4-CUSTOMER SUPPORT 5-IT'S A TRUE GARBAGE 6-TOO MUCH MONEY FOR A BASE GARBAGE. DON'T BUY THIS BED BASE **.

This is the worst foundation I have ever bought. Everything mattress firm sellers say about this foundation is a lie. Do not be fooled, the truth of this base is the following: Expensive, Uncomfortable, HEAVY, LOUD, POOR.

LEGGETT & PLATT WARRANTY SERVICE Sellers say this massages: FAKE. This what it does is an impressive noise. Do not buy. This base is bad. Super bad. Do not be fooled. I've been asking for a guarantee for 6 months and this is the date that no one responds.