Natural Form Adjustable Beds

After about 3 months, we noticed the mattress was sagging on each side where we slept. We called customer service, left a message and waited weeks for them to return the call. We called several more times with the same results - no response.

Then a couple months ago, I happened to get a real person, Ed, on the phone. He listened and had me take pictures of the problems. By then, the side walls of the mattress had started bulging out, and the sag encompassed the whole center of the mattress.

I sent pictures as requested. Ed said he would send them on to Customer Service. Again, no response. We are very disappointed in the mattress and the so called customer service.

We've had our bed for about 10 years and I might now replace the foam top on it. Other than that it's as good as when we bought it. I had lower back surgery years ago and went to a hotel and stayed at the Hilton garden inn and I never felt better. A few months later I was having a very bad experience with my lower back and stayed at a Hilton garden inn and felt great in the morning. I called the 800 number to find out if I could buy one and it has been the best bed for me. I don't know how I would sleep on another bed consistently and feel the same way I do with this bed..

Natural Form is the best thing that's happened to my body and my sleep! At first it was a little firm for my liking, it took me a couple months to adjust, but after that there was no turning back.

The first time I realized what an impact it had was when I went on a business trip for a week or so. I used to love staying in high-end hotel beds, but this time I was tossing and turning all night and woke up with my back aching.

I realized that this is what my sleep had always been like before I purchased my Natural Form. I recommend this bed to everyone I know, especially if you have back problems. You can't put a price tag on great sleep.

I wanted to give this review to help others searching for a great mattress who have similar issues and provide my experience.

1. It sleep COOL!!!! This is one of its best points - I sleep in the desert where most of the summer it’s extremely hot, I have hot flashes and couldn't take it anymore. This mattress for all of the previous summer has not been a disappointment it really does sleep cool with the wool topper.

2. Minimal Motion Transfer - I took off my old boxsprings, followed the recommendations to lay the mattress on a platform and I don't notice my husband getting up and because we both sleep on our own individual air system, I rarely wake up if he gets out of bed during the night.

3. Can take the Weight - We are working on the weight issue but this bed can take it and provide all around support to back, hips and shoulders. My arm would become compressed and go numb on my memory foam mattress. After the first week my backache, hip and arm pain

4. Reduced Back Pain - What more can I say. The quality and construction seem quite good but the best part is the excellent sleep and back pain relief we both have gotten. I wish we had purchased one of the years ago.

5. Customer Service - Outstanding!! - Customer service was outstanding.. My representative was very knowledgeable about the product and very helpful. I had many questions, chatted many times and even asked them to call me. They answered right away, were very patient, answered all of my questions and were always understanding, knowledgeable and patient. I feel the people who work for the company care about the consumer and the product. My recommendation is to give them a try and sleep on their mattress for the whole trial period and I think you will be very happy. I hope my review helps.

My boyfriend and I purchased a Natural Form mattress in the late months of 2017. The mattress came with a 10 year guarantee. Around 5 months of having the mattress it began sagging in the middle. We got in touch with natural form and they sent us new air chambers three separate times. New knobs to replace on the bed. And a firm mattress topper to help try and solve the issue of the sagging middle, Natural Form also suggested we wash the topper (which we did.) Natural Form has been sending us new parts for the last 7 months, which none of the parts work. While on the phone with a customer service representative of Natural Form Jason the representative told me I was a liar, and was lying about the issue because the product cannot physically do what I was explaining. We have sent numerous of pictures showing the defective mattress, which Patti and Jason state the pictures do not prove anything. Patti and Jason are extremely rude and unprofessional. We are very displeased with Natural Form Mattress, our mattress is faulty and we cannot use it. We feel like we have been scammed out of money, and even worse their company does not care! Or follow through with their 10 year guarantee. Due to not being able to use this mattress anymore, and of the unwillingness of the company to send us a new mattress. DO NOT BUY!!

My wife and I had our Tempurpedic mattress for several years, but found that we were tossing and turning more and more to try to get a good night sleep. A friend had just purchased a Natural Form mattress, and was quite pleased. We spoke with one of the knowledgeable salespersons, Ed, who took as much time as was needed to answer all our questions. We decided on a double king, so both of us could control the firmness of the mattress to suit our Individual needs.

We had an adjustable base in the past, and would not consider a new mattress without one. Being able to adjust up the back and legs to help me with my back issues was of prime importance. This adjustable base has lots of bells and whistles. USB ports to charge your devices if you are one of those people that cannot leave your cell phone in another room, a light under the bed, being able to customize your sleep position to name a few. My only suggestion to the manufacturer would be to have a button to return the bed to the flat position by just punching it, rather than having to hold it until the bed is flat. As most of you know, especially as you get older, your need for various levels of firmness can change based on what is going on with your musculoskeletal system. You can make changes with this system. If a major change to a softer mattress is needed, they will even be able to send you what is needed for the inside of the mattress for you to be able to do this at home. The customer service is really quite extraordinary.

The white glove delivery system was not without its issues. The gentlemen that set my system up were very professional, but had never set up the adjustable base before, so they had to spend a fair amount of time reading the directions. It all seems to work, so I guess they got it right. Better them than me doing it! At any rate, about 3 months into our purchase, we are happy. Still tweaking the settings, but that may be reflective of our body's needs as they fluctuate. Good luck with your search for the perfect mattress.

Since I have psoriatic arthritis and flip around a lot during the night trying to get comfortable, I would keep my hubby awake. Thus, my husband and I were forced to start sleeping in separate beds. But I missed the physical closeness of having the love of my life nearby. So we declared we needed to get a new mattress and found Natural Form after some searching. We called and spoke to a nice gentleman Ed, and we were delighted to discover that we could purchase a bed that was large enough (size of two full sized beds together), so Natural Form made us a custom Texas King with each side adjustable. Besides the blissful adjustable firmness mattress, we find the quiet and multi-positional bed adjustments indispensable to sleeping. We both like to read in the Zero Gravity Setting.

At lights out, we smoothly adjust to our own preference. I like my feet elevated. To combat his GERD, Hubby likes his head elevated. Nearer morning, he quietly slides down to flat. And, we both love the convenience of plugging in our phones and I-pads into the bed. I especially like the under-the-bed light which I use for nighttime visits to the bathroom. We are now retired and moving to our second home full time, and without a doubt, Natural Form was the ultimate decision in our sleeping delight. My only regret? Not doing it sooner! Having owned my own business, I always welcomed constructive feedback... My only feedback would be to have a better user's manual with suggestions on best ways to use the features! I still haven't figured out the remote TV thing. Also, the White Glove Delivery is lacking some experience on set up, but handy Hubby was able to put it all together successfully. FYI... We use full sheets on the bottom, but I tailored custom top sheet, blanket, and spread.

My sleep improves as time goes on. I’ve had the bed maybe six weeks. I’m able to do lie in one position all night. The bed is so comfortable that I don’t have to change positions during the night. I did purchase the adjustable frame with it which is really nice. I’m elderly and have broken my spine. There is no pain when I’m sleeping nor when I getup in the morning on this make tress. I am more than pleased. I wish I had purchased it long ago.