Widex Review

I bought the top of the line WIDEX hearing aids less than two years ago. Because my dexterity is lacking, I also purchased the CHARGER so I wouldn't have to change batteries weekly or open the battery doors nightly.

The charger suddenly stopped working and IS NOW OBSOLETE. Not sure if the rechargeable z power batteries are the problem or the actual charger.

I called the location that sold me the hearing aids and charger for $6000+ (again, less than two years ago) and they say I can get an upgrade for $1400+. Otherwise, the hearing aids are useless. Unbelievably disappointed and frustrated!

I've just bought my third set of hearing aids (Starkey then Widex Evoke and now Widex Moments).

Like others, I had challenges with the first generation rechargeable batteries and switched to the old-school replaceable batteries until I found out that Widex offers a significantly reduced price on new models if you were impacted by the issues with the old versions ($400 each for the high end model).

If you get the replacement, ask your provider about the changes to the buttons on the hearing aids - having the long-hold function switched from "change program" to "power-on and power-off" was a big issue for me so I went with a non-rechargeable version.

Each user will have different priorities so talk to your provider about this one. I'd also suggest trying all of the manufacturer programs in different settings and having your provider load the most useful ones on the hearing aids - they are very different.

I would say that the sound quality is very good with Widex and that the new Moment model seems to be better in all environments than my previous models.

I'm still trying out all of the different programs created by the manufacturer and learning to create my own but I already notice that I can hear adults and small children better, distant voices better and more clearly and hear TV shows better (including commentators the silly fake crowd noise on football broadcasts) and better in the car and noisy restaurants.

On the down side, I'm experiencing feedback issues and will be exploring adjustments and custom ear molds on an upcoming visit to my audiologist. These hearing aids, like others, also have wind noise challenges when I ride my bike, ski, etc.

I'll be exploring options to deal with that as well. Overall, I think these are very well engineered technology and, except for the rechargeable battery issue, are very reliable (I had the Evokes for 3 years with minimal issues).

I would absolutely recommend looking for providers who will let you try different hearing aids for a period of time so that you can compare how they address your unique needs - hearing aids are remarkably different and finding the right ones can be life changing.

Hearing Aids might be good, but customer service is badly lacking - run around from both local servicer and corporation has cost me thousands of dollars and at least 25-30 man hours of time more than it should have to get a pair of hearing aids that work correctly for me.

Very discouraging! If you decide to buy these aids, make sure your provider is well trained and their time is not stretched too thin among many offices!

I purchased the best available Widex rechargeable hearing aids in January 2018 @ $3k a piece. The reason I selected this model was the rechargeable batteries and the 3 year warranty.

After only 18 months one of the rechargeable batteries could no longer be recharged. After taking to my audiologist, I was advised there was a problem with the rechargeable battery and given disposable batteries to use until the problem could be resolved.

After 3 months (during which I couldn’t use the hearing aids b/c the arthritis in my hands rendered disposable batteries a non-option), I was advised that the manufacturer of rechargeable battery had gone bankrupt.

I was offered two new rechargeable aids for $300 each with a 3 year warranty. Since I’d paid $3,000 each for the previous aids yet received only 50% of warranted usage, this did not appear to be a drop dead bargain.

Widex has offered no financial consideration for breach of its warranty. Widex offered the warranty, not the mfgr of the disposable battery, regardless of its source, yet breached the warranty by not making the customer whole.

I had no practicable alternative to spending another $600 to resolve the issue. While Widex is apparently legally indemnified by bankruptcy proceeding of its supplier, I believe it acted in bad faith by not supplying new hearing aids of equal quality with functioning disposable batteries for the remainder of the warranty.

At least I now understand why the industry has such a poor reputation for value, easily achieved by gouging its customers, in as much as Medicare does not pay for hearing aids. I can now see why.

I bought an expensive set of Widex hearing aids last year (2019) from an audiologist. I immediately ran into a problem with the rechargeable batteries as after a few days one of them went dead. I was given a replacement no charge.

Shortly thereafter one of the hearing aids became defective. I waited several weeks for it to be repaired. I again had a bad battery which once more was replaced free. About two months ago (6/2020) the repaired hearing aid stopped working again.

To make matters worse, the battery in the other died about 5pm every day. Last week I obtained a new set of Phonak aids as I could no longer put up with Widex. My opinion is that they are just an overpriced very poor product with terribly overpriced unreliable batteries.

I got Evoke about 2 years ago....well I’m on my 3rd new one. Breaks down every few months. It’s either the battery cradle or the mic or the wire. The wire is the worst, breaks down so often that my audiologist gives me spares. It’s absolutely ridiculous.

When the warranty is out, I’m switching brands. Mine are rechargeable and the charge doesn’t hold up for more than 6 hours. AND the batteries go bad, I’ve had 6-7 batteries in 2 years. I’m glad they help me hear but the issues need addressed.

This company will not provide its customers with a phone number for customer service. In fact, as they told me "we do not have customer service and you must go to the people who sold you our device." What if you are not located near your seller, they do not care.

My Widex Beyond aids provide me with screeching feedback anytime I am near anything: metal, wood, people. My audiologist told me "they are that way" regarding the feedback. Both aids have been broken twice in the past two years, and after the three year warranty is up, you are on your own. So if you are seeking to pay a high price for an inferior product with a company that does all it can to divorce itself from the customer, Widex is for you.

These $6,000 hearing aids were a big disappointment. They are terrible with feedback. Way much more than my previous Starkey aids. Ambient noises override close conversations. While driving down the highway, I could her the road sound of my tires but could barely hear my radio.

Would not buy again, especially at this price. Going to COSTCO for less expensive brands that offer the same features - such as hook up to phone. Only had had these about eight months and they required frequent re-tuning by the audiologist. Unsatisfied all the way around.

My Widex hearing aids are my third set over about 11 years (I had ReSound and another brand). These are by far the best I have had, and my hearing is much better, even though my hearing loss has increased over the years. I am happy that these work with my iPhone, which helps me to have more options for TV watching, noisy environment hearing, etc. No hearing aids give perfect hearing, but these have made me feel almost like a normal hearing person. T

he recharging function had some issues in the beginning, maybe because it was a very new technology, but the company sent new parts without cost. The aids took numerous adjustments in the beginning and I think that is to be expected with any hearing devices. I have an extremely patient and caring hearing aid specialist (not an audiologist) who has worked with me to get these well adjusted. He doesn't charge a fee for those visits, since I think he considers this built into the cost of the hearing aids.

If your audiologist is charging fees for adjustments, you might ask Widex for a practitioner who does not. Audiologists are important for checking our ears, hearing health, etc. but not needed for the technical part of hearing aids. Hearing aid technology is evolving quickly and I hope we will see better and better hearing in the future. Overall, I am happy with my Widex aids and would recommend them.

I purchased the top of the line rechargeable hearing aids in August 2019. Soon after, I had to return one hearing aid and the charger because they failed. A loaner charger from the audiologist would not charge a single hearing aid. I picked up the repaired or replaced hearing aid and charger three days ago. The charger has failed again. I tried the online customer service chat but they hung up on me because I told them I can’t keep returning to the audiologist because of their faulty very expensive product.

We have had them in 2x now to be fixed in a year and a half and they are just too complicated for a senior. There is a wax guards that needs to be changed which are small and almost impossible for a senior to change. The remote is tough for a senior to operate. They may have built the edsel of hearing aids.

The problem I have is a very important issue. I cannot talk on my phone without putting my phone on speakerphone! Everyone in the room hears my conversations or I have to find a place out of hearing range. Very annoying. I was given a phone to try out in accordance with my home line. This was going to cost more than $200.00. This did not work either. Have to put on speakerphone on cellphone also. Very important issue when I can not have a private phone call because I can't hear people talking to me on my phone when I am wearing my hearing aids!!

I've used several named brand hearing aids in the course of 18 years. I have never had one that reproduces faithfull music sound from my top of the line sound system (Cost over $40K+). Most of the hearing aids I've owned distorts music approaching live sound levels.

After searching reviews of several hearing aids from YouTube, I discovered that Widex hearing aids have the best performance, especially for music listening. I tried the Evoke. These are excellent sounding hearing aids. They sound silky smooth without a trace of distortion even at the highest level (95+db). When it comes to distortion, I was an expert on detecting distortions on amplifiers, speakers and turntables and cartridges.

I am an audiophile with some well-trained hearing acuity. My only minor complaint is it does not stream very well on YouTube using an iPhone. It does not adjust volume levels automatically. It may be a calibration issue on my audiologist part himself. I prefer all my listening to Music mode without any digital manipulations. I believe if hearing aids are properly designed, digital tailoring causes distortion. Highly recommended.

I am deaf in my right ear and use a hearing aid in my left ear. You can imagine how important it is that my hearing aid works well. I've had the WIDEX Beyond over 2 years now and i am STILL experiencing problems with it. In a loud environment, it shuts off and leaves me with a plastic plug in my ear muffling all the sound. The clarity is terrible, even on a high volume.

When I use the bluetooth feature to talk on the phone, it comes out fuzzy and unclear, so I end up taking m hearing aid out. Definitely frustrating all around. It randomly turns off and then I hear "left ready" out of the blue. It's been in several times for repairs, but the same problems continue. Definitely not a fan.

My Widex hearing aids are 11 yrs old. Yes they cost now to be fixed. I bought new ones ReSound with Bluetooth and guess which ones I wear. No not the new ones. The sound of my Widex is far superior to the other brand. Convenience is all that I get from the new one, and hearing is not one. Never mind going to a restaurant I would be better to not have the ReSound.

I’ve had Widex aids for 6 years and hearing centers keep telling me they’re old and need to be replaced. When I bought them they were about $3k but not top of the line are more like $6K. My Widex have needed repair very often at $150 to $300 each time. They are useless in restaurants. I would not buy that brand again.

I have owned Widex hearing aids for almost two years with none of the technical issues described by others. I have read the complaints about going to an audiologist, but that is a necessary part of adjusting hearing aids to your changing hearing. A good audiologist will gradually adjust your heading aids so that you can get accustomed to them. I have found Widex to be an excellent brand and they have helped my hearing considerably, particularly with speech. When I take them out there is a huge difference. The biggest issue that I have is in noisy restaurants, the bane of all of us with hearing problems. Hearing aids amplify all sounds but you can program your Widex hearing aids to turn off the microphone in the back to reduce noise from people behind you. No hearing aid is perfect and I haven't tried other brands but when these require replacement I will stick with Widex. One note of caution: these are very expensive electronic devices and should be handled with care.

These are my first hearing aids. They are OK but I don't notice much improvement in my overall hearing; except high pitch tiny sounds are much louder ( and annoying). My real complaint is the customer is locked into using a hearing aid dealer. The dealer I used only showed me Widex brands; I was not provided an opportunity to consider other brands. AND, I have to go back to the dealer to get supplies such as new rechargeable batteries. Widex does not list where those are available on their website. Overall I believe these will be the only pair of Widex I own.

I have had hearing aids since 1990. From 1990 until 2017, I have had 2 pairs of Starkey hearing aids. I switched to Widex on the suggestion of my audiologists and I really wish I hadn’t. I have had these hearing aids in for repairs more in the last two years then I did for my two sets of Starkey. I just had my right one in on Friday because they were not working and had the microphone replaced. The hearing aid stopped working again on Sunday afternoon. As an experienced wearer of hearing aids, I would definitely NOT recommend Widex. On Monday, I will be bring the right one back in for repairs. For the record, my left one has been in numerous times because of static. Will be going back to Starkey for my next pair!

The first Widex I had was the CIC and kept having a echo issue so I returned those for the Evoke. Now I am having issues with this annoying whistling. I can't wear them in the car because of the whistling and yes I have tried the transport, music, etc. and that still doesn't help. The HA is in my left ear and if sometimes if I raise my left arm the HA whistles. I basically cannot move my left arm otherwise the HA starts to whistle. I will be returning these and am going to try the Phonak B B90.