Acorn Stair Lifts

Acorn Stair Lifts Review

Since 1992, Acorn Stairlifts has helped over 600,000 customers in 80 countries. The company that we named as having Great Installation in our Best Stairlifts Buyer’s Guide reports that an Acorn stairlift is installed somewhere in the world every eight minutes. With the U.S. headquarters in Florida and a network of stairlift surveyors and engineers all over the country, the U.K.-based company keeps their product line simple with three stairlifts: Straight, Curved and Outdoor. Acorn manufactures and installs every stairlift, and there is never a need for structural changes to your home.

Pros
  • Installs in under one hour
  • The only manufacturer awarded the Ease of Use Commendation from the Arthritis Foundation
  • Customers have access to a dedicated help desk every day of the year

Cons
  • Weight limits at 280 and 350 pounds are lower compared to most other stairlifts

Acorn Stairlifts Products

All three Acorn stairlifts are designed to be attached to the staircase and not the wall, so remodeling isn’t necessary. Acorn is the only stairlift company offering the FastTrack installation system featuring a variety of modular interlocking rails custom fit together to follow the flow of your staircase. With FastTrack, a curved stairway can typically be installed within a few days after the customer places the order, instead of waiting for weeks for the production of a full-length custom rail. FastTrack rails are easy to install as well, so you can use your Acorn stairlift within a couple of hours after the installers arrive at your home.

  • The Acorn 130 straight stairlift is designed for straight staircases and is the most affordable of the three models. It uses electricity very efficiently.
  • The Acorn 180 is a customizable curved-rail stairlift, one of the few curved models on the market that require no structural changes before installing.
  • The Acorn 130 Outdoor stairlift comes with a weather-resistant cover and stops automatically if any debris should fall or blow into the track.
Acorn Stairlifts
Models, Capacity and Features
Model Type Capacity Features
Acorn 130 Straight Stairlift 280 to 350 pounds Inertia seat belt
Acorn 180 Curved Stairlift 265 pounds No remodeling required
Acorn 130 Outdoor Outdoor Stairlift 280 to 350 pounds Weather-resistant cover

Acorn Stairlifts Costs

While you can get an idea of the cost of a stairlift from our Cost of Aging in Place Remodeling Projects chart, your home and staircase are unique, so you will need an in-home survey to get a firm estimate. Acorn offers a free one-hour, in-home survey with no obligation to buy a stairlift. An experienced surveyor comes to your home at a time you select to measure and photograph your staircase. The technician takes the time to understand your mobility needs and to explain the best options. The surveyor has samples of Acorn’s stairlift rails, paddle switches, remote controls, and other key components and will answer any questions as well as provide you with a detailed quote.

It is recommended you budget around $2,500 to $5,500 to have a stairlift installed in your home. Many homeowners choose a stairlift model in the range of $3,000 to $4,500.

Acorn Stairlifts Safety Features

Acorn 130

Acorn 130, Source: Acorn Stairlifts

Aside from a seat belt, each Acorn stairlift comes standard with carriage safety pads and footrest safety edges which stop the stairlift if there is an obstruction on the track. The stairlift won’t move if the seat is not correctly aligned, and an over speed governor and safety gear prevent uncontrolled descents down the stairs.

If the household power goes out while the stairlift is in use, a battery backup takes over, so you are never left stranded on the stairs. The DC battery continuously charges, so it’s always ready to function, but can wear out like any other rechargeable battery. Acorn Stairlifts will send a replacement quickly, but there is no warranty for the cells.

Acorn Stairlifts Warranty

All three Acorn stairlift models come with a 12-month manufacturer guarantee covering service calls, parts and labor. The warranty also includes a full-service check of your stairlift near the end of your first year of ownership, including a comprehensive 25-point check of all major components. The company also offers a wide range of annual service agreements and extended warranties.

Where to Buy Acorn Stairlifts

Acorn sells directly to the public to keep their prices down. Contact Acorn Stairlifts to arrange for a quote by using the form on the website to provide your name, email, address and phone number. You can also call a representative at the number provided on the site to get questions answered and to schedule a free home survey.

Acorn Stairlift Complaints

The Better Business Bureau (BBB) gives Acorn Stairlifts an “A+” rating and has accredited the company since 2003. Acorn has a 4.8 out of 5-star consumer rating on the BBB website with 1,070 reviews. The BBB lists sixty-eight complaints, the majority made by family members wanting refunds after the stairlift user died or went into a senior living facility. Acorn Stairlifts responded to each person.

ConsumerAdvocate.com gives Acorn Stairlifts 9.5 out of 10 stars. ConsumerAffairs lists 141 consumer reviews with an average rating of 1.5 out of 5 stars. While there are some 5-star reviews, most cite issues with frequent malfunctions, customer service and waiting up to a week or more to get a stairlift repaired.

1Dental services

Acorn 130, Source: Acorn Stairlifts

Acorn Stairlifts Q&A

  • Will an Acorn stairlift work with my staircase?
    Acorn can almost always install a stairlift regardless of whether your staircase is curved or straight, indoors or outside, long, narrow, or steep. To learn about your options, schedule a free, no-obligation, in-home survey.

  • Are Acorn Stairlifts easy to operate?
    Yes. Acorn stairlifts operate with a paddle control on the arm of the seat or via handheld remote control. The paddle is pressed and held in the direction of travel for the lift to operate.

  • I have a narrow staircase, should I consider an Acorn stairlift?
    Acorn has stairlift options for narrow staircases:

    • A slimline model uses less space
    • Folding seats and footrests to keep the stairlift out of the way when not in use
    • A hinged rail option swings the stairlift around and off to the side at the top and bottom of the stairs
  • Can an Acorn stairlift work on a staircase with multiple landings?
    There are a few options for using an Acorn stairlift on a long staircase with one or more sub-landings. Options are a curved stairlift, a transfer platform or using multiple straight stairlifts.

  • What is the recommended maintenance for Acorn Stairlifts?
    Acorn recommends cleaning the stairlift rails with a dry cloth weekly. They also advise customers to vacuum the steel-toothed rack mounted on the track regularly. Finally, Acorn recommends yearly servicing to expand the lifespan of the stairlift.

  • How can Acorn install their stairlifts in days rather than weeks like some other companies?
    Acorn’s FastTrack rail system is unique as it allows even the most complex curved stairlift configurations to be fitted on site by their skilled engineers in just a few hours. An Acorn stairlift fits on your staircase, not the wall, so there’s minimal disruption to your home with no renovations.

Conclusion

Installing a stairlift and taking other fall-prevention measures can keep you safe and living in your home. Many hospitals use the patient’s degree of stair-climbing ability to decide if they can return to their home or go into assisted living or a nursing home. In these cases, an Acorn stairlift can be a game-changer. Having an Acorn Surveyor come to your house won’t cost you anything and a stairlift can be up and running in a few days if you opt to buy one.

Acorn Stair Lifts Reviews

Recent Reviews

Featured Review
June 25 2021 10:34PM

We bought a stair lift as my mom was having a little trouble with the stairs. The service could not have been any better. The equipment was fabulous and the guy who installed it was unbelievable. So patient and answered all our questions.

We could not be happier. I thank you all for giving my mother the freedom to run the house. If you want great service call this company. They really care!

Yolanda H.
Villa Rica, GA
July 24 2021 3:53PM

Bought the curved chairlift for my wife who was having knee surgery. Worked very well the first year. Then it just stopped! Impossible to get customer service to call you back. They called us to buy a service contract for $800 a year!! We said “no!”

Months later after much aggravation we got a call and they sent a man out from Atlanta. That was 6 months ago and over $500 and now it stopped again!

Robert M.
Columbus, GA
July 07 2021 5:08PM

Actually, the product is OK (see below) but the referral program is fraudulent. Don't expect to get your $200. The people in that program are rude and deceptive. They make up stuff as they go along to get you to go away.

We bought two stair lifts. The stairs are long and require a splice that causes a bump, rather annoying for a $2000 investment. The stair lifts require constant cleaning or dust builds up on the rail and the rollers.

I suggest you look for reviews that are written more than a year after installation. I think you will get a more honest appraisal.

Bruce T.
Decatur, AL
June 29 2021 5:44PM

THE WORST Customer service EVER... you will be left on your own after paying for stairlift purchased from ACORN, even with extra payment for extended warranty.

It takes months to get back to you to book an appointment and when it gets close to the date, someone is going to call you to cancel or postpone your appointment.

Because at ACORN no one cares about any issue after your purchase is done. Unfortunately there is no (-5) stars here, otherwise I would have selected that one.

Mahdi K.
Calgary, SELECT A STATE
June 18 2021 4:04PM

We purchased an outdoor and indoor stairlift in April 2020. The products themselves are OK but very slow. The customer service is essentially non existent and literally takes weeks to arrange. While people are nice on the phone they have nothing to offer.

Our stairlift broke after only six weeks and it has taken more than two weeks to get a repair man out. If you really need a stairlift this amount of waiting time is unacceptable.

If you really need a stairlift find a company that has good local repair people and get references from people who use the service.

Lynn A.
NEWTON CENTER, MA
June 05 2021 2:38AM

I have been watching the tv ads for the Acorn Stair Lift for years and have said that if I ever needed a similar system, I would definitely go with the Acorn brand. After reading the reviews posted, I’d be absolutely crazy to think about buying anything from these people.

Steve H.
Tampa, FL
May 23 2021 10:12PM

Problems occur on weekends and it's impossible to get through to customer service. You are virtually abandoned and left to struggle on your own.

After less than 1 year of purchasing the curve for $9000 I had to dish out another $800 for coverage and battery. At these prices I expect to have service on weekends.

Anna S.
Westbury, NY
May 22 2021 3:13PM

My siblings and I purchased an Acorn stair lift for our dad in June, 2020. While there have been no issues with the stairlift so far, after the 1 yr warranty is up, buyer beware.

The annual stairlift checkup which was included is due in June, 2021, but the rep on the phone said the techs are so busy in Pennsylvania that he couldn't come out to the home until November!

Then they try and sell you the warranty for $595, which covers everything in the event you would need a repair (this warranty is only for 1 yr). Otherwise, the service call alone is $200, plus parts and labor. That is totally unacceptable!!!

When I purchased the stairlift, the salesman said the warranty was $250. Yes, there is a warranty for $250, but it doesn't cover a service call or any of the parts. The battery replacement alone would be $300!

Unless your aging parents have extra money in their bank account to spend, I would not recommend purchasing. Like I said earlier, the stairlift itself doesn't have any issues so far, but the warranty is totally unacceptable!!! Not a good package for seniors.

Andrea G.
Allentown, PA
May 19 2021 5:25PM

We have the "curved" stairlift. This is S-L-O-W compared to the competitor's products. This one has been pretty error-prone. The most recent problem was with a non-soldered joint in a small component.

This problem occurred just after the first annual maintenance, and Acorn said that to repair it would be my next annual maintenance.

When you call for service, the waits are long (don't they use computers these days??), and once scheduled, you'll be waiting a long time. Here in New England, there is only one service tech. Go figure.

Daniel P.
SOUTHBOROUGH, MA
May 12 2021 1:20PM

The technician left several dirt spots on a newly cleaned area.. he held me hostage in my garage until he could get a American Express corporate credit card to work when he was too stupid to use the correct 4 digit code.

American Express Delta Reserve was also angry that a vendor treated me so poorly. The card has literally no pre determined limit. I have never been treated so poorly in my life.

James B.
GOLDEN VALLEY, MN
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