Acorn Stair Lifts

Acorn Stair Lifts Review

Since 1992, Acorn Stairlifts has helped over 600,000 customers in 80 countries. The company that we named as having Great Installation in our Best Stairlifts Buyer’s Guide reports that an Acorn stairlift is installed somewhere in the world every eight minutes. With the U.S. headquarters in Florida and a network of stairlift surveyors and engineers all over the country, the U.K.-based company keeps their product line simple with three stairlifts: Straight, Curved and Outdoor. Acorn manufactures and installs every stairlift, and there is never a need for structural changes to your home.

Pros
  • Installs in under one hour
  • The only manufacturer awarded the Ease of Use Commendation from the Arthritis Foundation
  • Customers have access to a dedicated help desk every day of the year

Cons
  • Weight limits at 280 and 350 pounds are lower compared to most other stairlifts

Acorn Stairlifts Products

All three Acorn stairlifts are designed to be attached to the staircase and not the wall, so remodeling isn’t necessary. Acorn is the only stairlift company offering the FastTrack installation system featuring a variety of modular interlocking rails custom fit together to follow the flow of your staircase. With FastTrack, a curved stairway can typically be installed within a few days after the customer places the order, instead of waiting for weeks for the production of a full-length custom rail. FastTrack rails are easy to install as well, so you can use your Acorn stairlift within a couple of hours after the installers arrive at your home.

  • The Acorn 130 straight stairlift is designed for straight staircases and is the most affordable of the three models. It uses electricity very efficiently.
  • The Acorn 180 is a customizable curved-rail stairlift, one of the few curved models on the market that require no structural changes before installing.
  • The Acorn 130 Outdoor stairlift comes with a weather-resistant cover and stops automatically if any debris should fall or blow into the track.
Acorn Stairlifts
Models, Capacity and Features
Model Type Capacity Features
Acorn 130 Straight Stairlift 280 to 350 pounds Inertia seat belt
Acorn 180 Curved Stairlift 265 pounds No remodeling required
Acorn 130 Outdoor Outdoor Stairlift 280 to 350 pounds Weather-resistant cover

Acorn Stairlifts Costs

While you can get an idea of the cost of a stairlift from our Cost of Aging in Place Remodeling Projects chart, your home and staircase are unique, so you will need an in-home survey to get a firm estimate. Acorn offers a free one-hour, in-home survey with no obligation to buy a stairlift. An experienced surveyor comes to your home at a time you select to measure and photograph your staircase. The technician takes the time to understand your mobility needs and to explain the best options. The surveyor has samples of Acorn’s stairlift rails, paddle switches, remote controls, and other key components and will answer any questions as well as provide you with a detailed quote.

It is recommended you budget around $2,500 to $5,500 to have a stairlift installed in your home. Many homeowners choose a stairlift model in the range of $3,000 to $4,500.

Acorn Stairlifts Safety Features

Acorn 130

Acorn 130, Source: Acorn Stairlifts

Aside from a seat belt, each Acorn stairlift comes standard with carriage safety pads and footrest safety edges which stop the stairlift if there is an obstruction on the track. The stairlift won’t move if the seat is not correctly aligned, and an over speed governor and safety gear prevent uncontrolled descents down the stairs.

If the household power goes out while the stairlift is in use, a battery backup takes over, so you are never left stranded on the stairs. The DC battery continuously charges, so it’s always ready to function, but can wear out like any other rechargeable battery. Acorn Stairlifts will send a replacement quickly, but there is no warranty for the cells.

Acorn Stairlifts Warranty

All three Acorn stairlift models come with a 12-month manufacturer guarantee covering service calls, parts and labor. The warranty also includes a full-service check of your stairlift near the end of your first year of ownership, including a comprehensive 25-point check of all major components. The company also offers a wide range of annual service agreements and extended warranties.

Where to Buy Acorn Stairlifts

Acorn sells directly to the public to keep their prices down. Contact Acorn Stairlifts to arrange for a quote by using the form on the website to provide your name, email, address and phone number. You can also call a representative at the number provided on the site to get questions answered and to schedule a free home survey.

Acorn Stairlift Complaints

The Better Business Bureau (BBB) gives Acorn Stairlifts an “A+” rating and has accredited the company since 2003. Acorn has a 4.8 out of 5-star consumer rating on the BBB website with 1,070 reviews. The BBB lists sixty-eight complaints, the majority made by family members wanting refunds after the stairlift user died or went into a senior living facility. Acorn Stairlifts responded to each person.

ConsumerAdvocate.com gives Acorn Stairlifts 9.5 out of 10 stars. ConsumerAffairs lists 141 consumer reviews with an average rating of 1.5 out of 5 stars. While there are some 5-star reviews, most cite issues with frequent malfunctions, customer service and waiting up to a week or more to get a stairlift repaired.

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Acorn 130, Source: Acorn Stairlifts

Acorn Stairlifts Q&A

  • Will an Acorn stairlift work with my staircase?
    Acorn can almost always install a stairlift regardless of whether your staircase is curved or straight, indoors or outside, long, narrow, or steep. To learn about your options, schedule a free, no-obligation, in-home survey.

  • Are Acorn Stairlifts easy to operate?
    Yes. Acorn stairlifts operate with a paddle control on the arm of the seat or via handheld remote control. The paddle is pressed and held in the direction of travel for the lift to operate.

  • I have a narrow staircase, should I consider an Acorn stairlift?
    Acorn has stairlift options for narrow staircases:

    • A slimline model uses less space
    • Folding seats and footrests to keep the stairlift out of the way when not in use
    • A hinged rail option swings the stairlift around and off to the side at the top and bottom of the stairs
  • Can an Acorn stairlift work on a staircase with multiple landings?
    There are a few options for using an Acorn stairlift on a long staircase with one or more sub-landings. Options are a curved stairlift, a transfer platform or using multiple straight stairlifts.

  • What is the recommended maintenance for Acorn Stairlifts?
    Acorn recommends cleaning the stairlift rails with a dry cloth weekly. They also advise customers to vacuum the steel-toothed rack mounted on the track regularly. Finally, Acorn recommends yearly servicing to expand the lifespan of the stairlift.

  • How can Acorn install their stairlifts in days rather than weeks like some other companies?
    Acorn’s FastTrack rail system is unique as it allows even the most complex curved stairlift configurations to be fitted on site by their skilled engineers in just a few hours. An Acorn stairlift fits on your staircase, not the wall, so there’s minimal disruption to your home with no renovations.

Conclusion

Installing a stairlift and taking other fall-prevention measures can keep you safe and living in your home. Many hospitals use the patient’s degree of stair-climbing ability to decide if they can return to their home or go into assisted living or a nursing home. In these cases, an Acorn stairlift can be a game-changer. Having an Acorn Surveyor come to your house won’t cost you anything and a stairlift can be up and running in a few days if you opt to buy one.

Acorn Stair Lifts Reviews

Recent Reviews

Featured Review
June 25 2021 10:34PM

We bought a stair lift as my mom was having a little trouble with the stairs. The service could not have been any better. The equipment was fabulous and the guy who installed it was unbelievable. So patient and answered all our questions.

We could not be happier. I thank you all for giving my mother the freedom to run the house. If you want great service call this company. They really care!

Yolanda H.
Villa Rica, GA
October 17 2021 8:10PM

I have been waiting 2 weeks for a technician to come fix a foot rest problem on my mom's Acorn stair lift. I received an appointment 9 days from when I first called and no technician showed up. I called and they said they had technical difficulties and our appointment wasn't in the schedule.

They said they would call with an appointment 4 days ago and they still have not called back. I called today and they said someone would call but they don't know when. My mom is 85 years old in a split level house. This chair allows her to live in her house. Her chair keeps getting stuck.

We pay for the "platinum" upgraded extended warranty package to get help when she needs it. They have no problem taking the money and every problem showing up to fix the stair lift. Custom service is useless. The technicians when they show up are usually great.

Gena G.
West Haven, CT
October 16 2021 2:20PM

Ordered and made 1/2 payment the first of September and was given an install date of Sept.28. They called and cancelled...said installer broke his leg. Rescheduled for October 13. They didn't even bother to call this time. Waited all day for a no-show.

Made numerous calls, put on hold or hung up. Three days of calling and emails before someone finally told me that the man who gave me the Oct. 13 date was not authorized to do so.

Got a call last night from Michael...said now scheduled for October 27 and could not do better because he only has one installer in the whole STATE! AVOID THIS COMPANY LIKE THE PLAGUE

Fae L.
Cleveland, TN
October 15 2021 6:19PM

Acorn has scheduled me twice Sept 28 and October 15, the first time the tech had called out. The 2nd time they couldn't find the appointment cause the system wasn't up and running. I have a cancer patient here and still no appointment.

Dorri M.
Teaneck, NJ
October 13 2021 2:46PM

We have made appointments for installation of stairs...did not show....whenever we call we're put on hold for ten minutes, then are told the installer called us 3 times and left a message...did not happen.

The latest person, Milessa, put us on hold, then too us they would get back to us....This fiasco has been going on for more than3 weeks....if it continues we're going to cancel this order and go with another company. Bob P.

Robert P.
Savannah, GA
October 12 2021 1:50AM

It stopped working 10 days ago. They will not return my call. My little girl cannot make it to her room safely. I have to now carry her up and down the stairs. My wife has to leave work early to make it home to get her down the stairs safely.

Stanley A.
Spicewood, TX
October 09 2021 10:56PM

I have had to call for service 3 times since May. Every time I call it's almost 3 weeks before I see a repairman. The last time I had them here the man worked from 4:30 to 7:40 pm. That repair lasted down once, up once then 1/2 way down before it completely quit.

So actually I rode it twice before it quit again. I called again and they told me they would be there the next day to fix it. Next day I get a phone call saying the guy is sick so they will be here on Wednesday. When I asked if they could do better she came back with we can come back on Tuesday.

Tuesday comes and they call again and say the guy called in sick again so there would be someone here on Saturday between 8 am and 12 pm. To make a long story short, when they didn't show by 12 I called Acorn.

The man told me that I probably wouldn't know but their entire system went down and they can't get in touch with the repairman to see if he was still coming. They would call me back as soon as they had the information. He assured me it would be today.

It is 6:50 pm and I never heard from them again. The people they work for are elderly and or disabled. I unfortunately are both. When I have to walk up the stairs I need 10 to 15 minutes to be able to breathe easier again. And this is all happening when I have my oxygen on.

I took out a $795.00 a year contract and have had to wait almost 3 weeks every time I call. I know with Covid it's harder on everyone but this is still not acceptable. My contract is running out soon and I hope they aren't stalling me until that happens. I wouldn't put anything pass them now.

I have threatened to let people know I wouldn't recommend them to anyone but they don't care. I never thought I would write a review like this but enough is enough and my patience has run its course.

Alice M.
Lowell, MA
September 28 2021 12:06AM

Acorn postponed my appointment twice. The second time with two hours notice. Each time the postponement was over a week long. Not reliable. They weren't very pleasant on the phone and we had to reschedule our appointments for doctors to accommodate them. We went with another company.

Larraine D.
Levittown, NY, NY
September 22 2021 6:00PM

Terrible customer service. Made appt 10 weeks in advance, only to have them not show up. When called they said the tech had an emergency and they would have to reschedule, which turned out to be three weeks away.

Even when told the routine maintenance had turned into an emergency they would not move up the appointment. Customer service tech was borderline rude. Don't buy an Acorn. Filed complaint with BBB.

D. T.
Virginia Beach, VA
September 17 2021 7:12PM

We had our sales pitch from the sales guy and all seemed fine. We had to put wiring in for the chairlift, before Acorn could install. Yesterday came and the time was changed several times, but the installation guy finally came.

After about 3 and 1/2 hours, the installer came into our kitchen, and told us he could no do the job because was to tall to fit under a beaming the cellar that would be overhead. I am about five foot seven inches tall.

After he cleaned up and left I called Acorn, telling them I wanted to e paid for the electric installation. I talked to someone at Acorn and he said this matter could not be handled at his level, it would have to go to his superiors.

Why would I install electricity if it is not going to be used? I think Acorn is an overrated poorly run company, that doesn't give a damn about the customer.

Jim S.
Sch. Haven, PA
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