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Acorn Stair Lifts

4 Stars (99 Reviews)
Updated: January 25, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited by: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager

For over 25 years, Acorn has worked to set new standards in both quality and innovation in the stairlift industry. Acorn Stairlifts has grown to become the world's leading independent company specializing solely in the manufacture and installation of stairlifts, pioneering designs and high engineering standards. Acorn was the first company to introduce DC batteries to power their stairlifts during a power outage.

Editorial Breakdown

Customer Service 4.3 Stars
Customization 3.8 Stars
Warranty 4 Stars
Price 4.5 Stars

Overall Rating 4 Stars

Bottom Line

Acorn designs and sells three models of stair lifts – one for straight stairs, curved stairs and outdoor use. Its stair lifts are designed to easily mount on your stairs instead of the wall and require no structural changes to your home. Check out our picks for the best stair lift companies by clicking the link below.

Acorn Stair Lifts Review

Since 1992, Acorn Stairlifts has helped over 600,000 customers in 80 countries. The company that we named as having Great Installation in our Best Stairlifts Buyer’s Guide reports that an Acorn stairlift is installed somewhere in the world every eight minutes. With the U.S. headquarters in Florida and a network of stairlift surveyors and engineers all over the country, the U.K.-based company keeps their product line simple with three stairlifts: Straight, Curved and Outdoor. Acorn manufactures and installs every stairlift, and there is never a need for structural changes to your home.

Pros

  • Installs in under one hour
  • The only manufacturer awarded the Ease of Use Commendation from the Arthritis Foundation
  • Customers have access to a dedicated help desk every day of the year

Cons

  • Weight limits at 280 and 350 pounds are lower compared to most other stairlifts

Acorn Stairlifts Products

All three Acorn stairlifts are designed to be attached to the staircase and not the wall, so remodeling isn’t necessary. Acorn is the only stairlift company offering the FastTrack installation system featuring a variety of modular interlocking rails custom fit together to follow the flow of your staircase. With FastTrack, a curved stairway can typically be installed within a few days after the customer places the order, instead of waiting for weeks for the production of a full-length custom rail. FastTrack rails are easy to install as well, so you can use your Acorn stairlift within a couple of hours after the installers arrive at your home.

  • The Acorn 130 straight stairlift is designed for straight staircases and is the most affordable of the three models. It uses electricity very efficiently.
  • The Acorn 180 is a customizable curved-rail stairlift, one of the few curved models on the market that require no structural changes before installing.
  • The Acorn 130 Outdoor stairlift comes with a weather-resistant cover and stops automatically if any debris should fall or blow into the track.
Acorn Stairlifts Models, Capacity and Features
Model Type Capacity Features
Acorn 130 Straight Stairlift 280 to 350 pounds Inertia seat belt
Acorn 180 Curved Stairlift 265 pounds No remodeling required
Acorn 130 Outdoor Outdoor Stairlift 280 to 350 pounds Weather-resistant cover

Acorn Stairlifts Costs

While you can get an idea of the cost of a stairlift from our Cost of Aging in Place Remodeling Projects chart, your home and staircase are unique, so you will need an in-home survey to get a firm estimate. Acorn offers a free one-hour, in-home survey with no obligation to buy a stairlift. An experienced surveyor comes to your home at a time you select to measure and photograph your staircase. The technician takes the time to understand your mobility needs and to explain the best options. The surveyor has samples of Acorn’s stairlift rails, paddle switches, remote controls, and other key components and will answer any questions as well as provide you with a detailed quote.

It is recommended you budget around $2,500 to $5,500 to have a stairlift installed in your home. Many homeowners choose a stairlift model in the range of $3,000 to $4,500.

Acorn Stairlifts Safety Features

Acorn 130

Acorn 130, Source: Acorn Stairlifts

Aside from a seat belt, each Acorn stairlift comes standard with carriage safety pads and footrest safety edges which stop the stairlift if there is an obstruction on the track. The stairlift won’t move if the seat is not correctly aligned, and an over speed governor and safety gear prevent uncontrolled descents down the stairs.

If the household power goes out while the stairlift is in use, a battery backup takes over, so you are never left stranded on the stairs. The DC battery continuously charges, so it’s always ready to function, but can wear out like any other rechargeable battery. Acorn Stairlifts will send a replacement quickly, but there is no warranty for the cells.

Acorn Stairlifts Warranty

All three Acorn stairlift models come with a 12-month manufacturer guarantee covering service calls, parts and labor. The warranty also includes a full-service check of your stairlift near the end of your first year of ownership, including a comprehensive 25-point check of all major components. The company also offers a wide range of annual service agreements and extended warranties.

Where to Buy Acorn Stairlifts

Acorn sells directly to the public to keep their prices down. Contact Acorn Stairlifts to arrange for a quote by using the form on the website to provide your name, email, address and phone number. You can also call a representative at the number provided on the site to get questions answered and to schedule a free home survey.

Acorn Stairlift Complaints

The Better Business Bureau (BBB) gives Acorn Stairlifts an “A+” rating and has accredited the company since 2003. Acorn has a 4.8 out of 5-star consumer rating on the BBB website with 1,070 reviews. The BBB lists sixty-eight complaints, the majority made by family members wanting refunds after the stairlift user died or went into a senior living facility. Acorn Stairlifts responded to each person.

ConsumerAdvocate.com gives Acorn Stairlifts 9.5 out of 10 stars. ConsumerAffairs lists 141 consumer reviews with an average rating of 1.5 out of 5 stars. While there are some 5-star reviews, most cite issues with frequent malfunctions, customer service and waiting up to a week or more to get a stairlift repaired.

1Dental services

Acorn 130, Source: Acorn Stairlifts

Acorn Stairlifts FAQ

  • Will an Acorn stairlift work with my staircase?
    Acorn can almost always install a stairlift regardless of whether your staircase is curved or straight, indoors or outside, long, narrow, or steep. To learn about your options, schedule a free, no-obligation, in-home survey.

  • Are Acorn Stairlifts easy to operate?
    Yes. Acorn stairlifts operate with a paddle control on the arm of the seat or via handheld remote control. The paddle is pressed and held in the direction of travel for the lift to operate.

  • I have a narrow staircase, should I consider an Acorn stairlift?
    Acorn has stairlift options for narrow staircases:

    • A slimline model uses less space
    • Folding seats and footrests to keep the stairlift out of the way when not in use
    • A hinged rail option swings the stairlift around and off to the side at the top and bottom of the stairs
  • Can an Acorn stairlift work on a staircase with multiple landings?
    There are a few options for using an Acorn stairlift on a long staircase with one or more sub-landings. Options are a curved stairlift, a transfer platform or using multiple straight stairlifts.

  • What is the recommended maintenance for Acorn Stairlifts?
    Acorn recommends cleaning the stairlift rails with a dry cloth weekly. They also advise customers to vacuum the steel-toothed rack mounted on the track regularly. Finally, Acorn recommends yearly servicing to expand the lifespan of the stairlift.

  • How can Acorn install their stairlifts in days rather than weeks like some other companies?
    Acorn’s FastTrack rail system is unique as it allows even the most complex curved stairlift configurations to be fitted on site by their skilled engineers in just a few hours. An Acorn stairlift fits on your staircase, not the wall, so there’s minimal disruption to your home with no renovations.

Conclusion

Installing a stairlift and taking other fall-prevention measures can keep you safe and living in your home. Many hospitals use the patient’s degree of stair-climbing ability to decide if they can return to their home or go into assisted living or a nursing home. In these cases, an Acorn stairlift can be a game-changer. Having an Acorn Surveyor come to your house won’t cost you anything and a stairlift can be up and running in a few days if you opt to buy one.


99 Acorn Stair Lifts Reviews

Write Review
1 Star

January 14 2023 12:45AM

The company knew exactly the space and need for having the chair turn to face the downstairs area to stand up with a walker. It was changed to no longer face the correct direction but the wall making the chair dangerous to me, because I can no longer stand to face the walker.

They said it had to be done. They advertise all customers will be helped by 24/7 calls. They refuse to communicate regarding the problem of the change.

EF V.
MV, CA
1 Star

December 11 2022 6:50PM

My father is just out of the rehabilitation center with a broken hip and my mother needs both knees replaced. I have a broken back and will be getting spinal fusion from L1 to S1 on January the 18th. I’m also THE caregiver for my parents!

Our chair stopped working Friday at 4:28pm. I immediately called customer support and was told that I could expect a call sometime MONDAY! Sorry, we don’t have Technical Support staff on the weekends! So I’m guessing that no one who owns an Acorn Chair has emergencies on the weekends?!!!

We heavily depend upon this chair! We’ve been dolling out close to $700.00 each year to their program to make sure this situation doesn’t happen but here we are and it’s incredibly dangerous, frightening and absolutely infuriating to be left out in the cold like this!

We wouldn’t have this chair if we didn’t need this chair! I’m very angry and disgusted and I swear to God if I fall attempting to get up and down the stairs manually Lawyers will be called!!!

Tim M.
Williamstown, WV
2 Stars

November 22 2022 1:38AM

We bought an Acorn Stairlift in April of 2021. We have had a terrible experience because in only 19 months we have had 3 maintenance issues. The stairlift has completely failed 3 times rendering my husband incapable of going to our bedrooms upstairs.

The website states that they would have a technician scheduled to come to perform repairs within 24 hours. On Nov. 15 we reported that our stairlift was inoperable for the third time.

Today, Nov. 21, we are still waiting for the company to schedule our repairs. In our opinion, Acorn Stairlifts employees have shown no concern at all for our substandard product. They have only responded that they haven’t forgotten about us. This is totally unacceptable.

We are very dissatisfied and disappointed in this stairlift and with the horrible customer service. It has certainly not lived up to our expectations and their promises. I definitely will not recommend this inefficient stairlift.

Teresa F.
Jackson, MS
1 Star

November 08 2022 11:07PM

I'm 94 and purchased an Acorn stairlift after spinal surgery. The stair lift broke but they cannot send a service person for 3 days! My bedroom with its hospital bed that I need is on the 2nd floor as is my bathroom but they still cannot provide service for almost a week.

I have to sleep on my couch and my 70y/o daughter who takes care of me has to sleep on the floor. All they're interested in is selling service contracts with threats of high prices for parts and labor. I'm sorry I used acorn. BEWARE.

Margaret B.
Chicago, IL
1 Star

October 05 2022 7:21PM

Never buy from Acorn Stairlift. They are gangsters. We bought our second chairlift 4 months ago, and it stopped to work after just four months. We tried to contact them for 4 days without success. Impossible to get someone on the phone from the customer service.

We contacted the salesman and with his help we got someone. We scheduled the repair for October 5th (the chair is out since September 15th). Today the 5th, we tried to get a confirmation, same music, impossible to get connected to someone. We called the salesman and he promised to call us back.

Surprisingly he did and he told us that nothing was scheduled, I am handicapped from my knees and cannot get the stairs. I paid a lot of money and cannot use the chair since September 15th. How long I will have to wait?

Shame on Acorn. Their brochure said "service 7/7 days a week and 365 days a year. What a **. Horrible. I am on the phone trying to reach someone since this morning, nothing. Forget those guys. I will sue them.

John M.
Valencia, CA
1 Star

August 24 2022 6:42PM

My husband and I had an Acorn Stairlift installed in our home 18 months ago. Whenever we needed technical support, it was not forthcoming during a reasonable amount of time. My husband has Parkinson's Disease, and he was finding it very difficult to climb up and down the stairs.

We purchased a very expensive service contract after the first year, and we were promised superior service if we needed technical support.

Our stairlift died the other night, and we were told that no repair person would be available for another week even though I had pleaded with the telephone representative and said my husband not only had Parkinson's Disease, but he was also recovering from a broken hip which had required surgery.

My husband's physical therapist advised him not to try to climb any stairs because he did not think it was safe. I called Acorn several times within the past few days and got nowhere.

I was told that my husband's situation was being flagged as a priority but there would be no repair person available until August 30th. How dare you sell us an expensive service contract and not fulfill your part of the bargain? My husband is exhausted from climbing up and down the staircase.

I worry that he is going to fall down the stairs, and I am completely disgusted with Acorn. I will be sharing my concerns on social media if Acorn continues to ignore us.

Marie M.
West Roxbury, MA
1 Star

August 16 2022 12:25AM

Do not buy!!!! You will be sorry. They have no service. I wish I had investigated and not just believed all their fancy advertising. They need to stop installing chairlifts today and repair the ones they have sold extended warranties.

John B.
San Diego, CA
1 Star

August 13 2022 9:07PM

HORRIBLE, HORRIBLE, HORRIBLE. WARNING: DO NOT WASTE YOUR MONEY ON ACORN STAIRLIFT! EVERYTHING THEY SAY THAT THEY ARE AND THEY DO, THEY DO NOT. They took our money instantly but when we really needed them they could've cared less.

Go with a local company that will install and service you. They had no problem leaving my 99 year old mother downstairs without proper bathroom facilities for 9 days. I'm not convinced they will be here in 9 days because they have canceled and been no shows in the past.

Also, Not sure how they have so many stars because all the bad reviews I've read on this website are completely accurate. Ran really well for 2 years and then they came for annual service and upgraded without prior consent and has been problematic since then.

You pay a lot of money for annual service agreement to give you priority service and you get no service whatsoever.

Susan G.
HARTFORD, CT
2 Stars

July 26 2022 7:58PM

No problem ordering or scheduling installation. The lift was great until after a few years the battery stopped charging and we tried to schedule a service call. First: couldn't get anyone to answer the phone for at least 20 minutes. 2nd: Person on the phone would not schedule a service call.

My mother was told she would have to wait until a service person was "in the area." Well, a service person is NEVER in the area! My mother waited patiently and called every month for over 8 months!!!

I finally started calling and called to place an order, then told that person, (who magically answered the phone after just a couple of minutes), that I really didn't need to order a lift. We ALREADY HAD ONE AND NEEDED SERVICE!!!!

She transferred me to the service dept where someone finally answered. I told them I was at the end of my nice, and that after 8 months my mother has not been able to access half of her house and we expected service sooner than later.

I was told "Good news! We will have a service rep in your area very soon!" However, I was still not given a date. Instead, I was told someone should call within the week to set it up. I'm supposed to call back by Friday if I haven't been contacted before then. Today is Tuesday.... They have 3 days.

My advice is to save the $10,000+ that this stairlift costs and figure something else out. What good is this if they will not service it?? We asked them to just send us the battery and we will figure out how to install it.

They refused so here we are...And now we are all supposed to go buy electric cars too?! Yeah, right. How long do those batteries last and who's going to service them???!

Darla T.
Ft Pierre, SD
5 Stars

July 19 2022 5:44PM

Yesterday. Late in the day stair lift left me stranded in the middle of the steps. Had to call family to get me down. I called Acorn. Someone came before noon today. Fixed in 30 min. He had all parts in his truck. Great service.

Kelvin was so nice and knew exactly what was wrong. He was same person who installed 1 year ago. Although contracts are expensive. It was worth it. As my bed and all clothes upstairs.

Patricia K.
Ronkonkoma, NY