Acorn Stair Lifts

I bought a custom chair lift from Acorn with two 180 degree turns and a bend in the middle of the climb. Made in England. Battery loses power quickly. Product starts and stops in use. No one knows why. Poor service response. Try another brand.

I wish I would have seen these reviews. Terrible, do not buy. After a month it had a problem, got an error and would not work, it was an easy fix. They took a week to schedule repair so I was stuck for a week. Terrible after service. If you still decide to buy one, ask them to install next day, if they say it will be weeks out for installation, it will be the same for service after they install it.

Terrible service/no service after the sale! Check out these comments please at consumer services. Look elsewhere! ** Also check out Google reviews just horrible, I don’t know how this company lives with Themselves.

This is the formal complaint I filed against Acorn Stairlift with the Better Business Bureau regarding its failure to provide timely service for my 93-year-old mother's stairlift in Sioux Falls, SD. My mother has been relying on this stairlift for years, and when we recently had new floors installed, two of the supports had to be unscrewed. We promptly contacted Acorn to request assistance in re-attaching the lift supports on January 15, 2024. However, despite numerous calls and assurances, we have yet to receive any satisfactory resolution. After multiple attempts to reach out, we were finally connected with Mike, who claimed to be the top contact at Acorn. Unfortunately, the conversation with Mike and my husband this week was extremely unpleasant, and even after several weeks, we are still unable to get Acorn to come and repair the lift.

It is imperative to note that this stairlift is my mother's sole means of accessing essential areas of her home, including her freezer, extra food, and laundry. The prolonged delay in service has severely impacted her daily life and independence. It is unacceptable that Acorn Stairlift cannot fulfill its obligation to service lifts in Sioux Falls. If they are unable to provide adequate support in this area, they should cease selling their products here altogether. At this point, we are not seeking monetary compensation; rather, we demand that Acorn fulfills their contractual obligations promptly. It is evident that Acorn Stairlift is in breach of contract, and we urge the Better Business Bureau to intervene and ensure that appropriate action is taken to rectify this situation. Thank you for your attention to this matter. We trust that the Better Business Bureau will investigate this complaint thoroughly and assist us in achieving a resolution.

We’ve owned an Acorn Chairlift installed since 2010. We had it installed for my mother-in-law. She passed way in 2013. The lift worked fairly well over those three years. We kept the lift due to a family member with chronic pain. After the first three years, the lift has been inoperable most of the time. We’ve had 3 service calls. The first 2 restored proper function, but for only a week or two. At the end of the last service call, the technicians told us they couldn’t figure out what was wrong, and left. I’ve given up on paying for service.

The electronics in these chair lifts aren’t that complicated, and the environmental and operating/functional use environments are very benign. There is no good reason for such poor reliability and short service life for solid state circuitry, and simple power supply interconnection. In my opinion, the poor reliability we’ve experienced is due to incomplete design. I would not recommend an Acorn Chairlift to ANYONE FOR ANY REASON. In my opinion, given the low complexity and benign use environments for both the mechanical and electronic components in these devices, except for battery replacement, these chairlifts should operate 50 years failure free.

They have cancelled 3 times with me and every time it's a problem with the tech. I think they don't have someone that can service the equipment. I am so sorry I purchased the chair through them. I can't get up and down my stairs without the lift. I was pushed into getting the warranty and the lady said if something goes wrong with the lift it will come out of my pocket, being elderly I was scared not to get it. PLEASE PLEASE listen to the reviews with this company and don't purchase the equipment. I am going to talk to my attorney to see if there is something that can be done, this is breach of contract in my opinion. People please listen.

They should 100% be ashamed and need to be put out of business. My parents had the chair installed for my elderly father who is basically dependent upon canes and walkers. It was installed and paid for in full two years ago. They have ONE number to call if you need anything. Well, it has broken no less than 5 times in two years and it is impossible to schedule an appointment in a timely fashion. My escalated call was handled four calls later and this fool tells me....the service call was set for December 21- I am doing you a huge favor for scheduling the 14th.

The issue is, now both parents are no longer able to to get up and down the stairs and these people have ZERO lack of compassion and gratitude for having jobs because of their customers. Clown I finally spoke to was Anthony...told me if I had any trouble, call the same number I have been calling. I asked if the number goes to scheduling department, because their website states 24/7 365 service, which is a total mistruth to put it mildly. He said they do not give out the scheduling number, the only number the public gets is the technical support number well, you are dealing with pretty much old, non tech savvy folks (my parents anyhow). So, waste of money. Save your money- get anything BUT an Acorn lift. I have all documents to back up my complaints. Thank you.

I find all complaints to be valid. I have had a custom lift since 2013. Installation, flawless. Operation very good. Service agreement very poor. They do want you to buy but they are very reluctant to do their part unless you need something. They grudgingly will give you the Annual Inspection that you pay for. Pleasant, yes, but effective they aren't. It is too bad that a company with such good equipment acts as though they couldn't care less unless their equipment is at fault.

My advice is don't buy service agreement unless you really think you need it. I am considering stopping it. I don't need it and, after ten years they know it. I had it installed for my wife before she passed away in 2014. I use mine to bring up groceries but my money is the same as everyone else's. Not Acorn's role to decide who does or does not require their attention. They apparently have better things to do. Shape up Acorn.

The stairlift, when it works, is excellent. I have had problems with it 3 times in 2023. When I call for service, the customer service people are polite and helpful. However, getting someone to answer in scheduling is difficult. They never call back and you have to keep trying until someone answers the call.

Once they get here the technicians are knowledgeable and fix the problem. I did get a maintenance contract and I would have thought since I had one they would give me preferential treatment. No.

My initial experience with Acorn and the installation went fine. All this was completed in August 2021. I called a year later as per my service agreement to have the maintenance done. I have called at least a half a dozen times since then.

It is now July 2023 and Acorn has yet to send anyone out to do the routine maintenance. It makes it difficult to re-recommend them when they don’t follow through with their half of the bargain.

Whenever I do speak with someone, they notice that my service agreement has expired and they ask me if I want to renew it. Why should I renew it when they haven’t even followed through with the initial agreement?