Acorn Stair Lifts

Acorn Stair Lifts Review

Since 1992, Acorn Stairlifts has helped over 600,000 customers in 80 countries. The company that we named as having Great Installation in our Best Stairlifts Buyer’s Guide reports that an Acorn stairlift is installed somewhere in the world every eight minutes. With the U.S. headquarters in Florida and a network of stairlift surveyors and engineers all over the country, the U.K.-based company keeps their product line simple with three stairlifts: Straight, Curved and Outdoor. Acorn manufactures and installs every stairlift, and there is never a need for structural changes to your home.

Pros
  • Installs in under one hour
  • The only manufacturer awarded the Ease of Use Commendation from the Arthritis Foundation
  • Customers have access to a dedicated help desk every day of the year

Cons
  • Weight limits at 280 and 350 pounds are lower compared to most other stairlifts

Acorn Stairlifts Products

All three Acorn stairlifts are designed to be attached to the staircase and not the wall, so remodeling isn’t necessary. Acorn is the only stairlift company offering the FastTrack installation system featuring a variety of modular interlocking rails custom fit together to follow the flow of your staircase. With FastTrack, a curved stairway can typically be installed within a few days after the customer places the order, instead of waiting for weeks for the production of a full-length custom rail. FastTrack rails are easy to install as well, so you can use your Acorn stairlift within a couple of hours after the installers arrive at your home.

  • The Acorn 130 straight stairlift is designed for straight staircases and is the most affordable of the three models. It uses electricity very efficiently.
  • The Acorn 180 is a customizable curved-rail stairlift, one of the few curved models on the market that require no structural changes before installing.
  • The Acorn 130 Outdoor stairlift comes with a weather-resistant cover and stops automatically if any debris should fall or blow into the track.
Acorn Stairlifts
Models, Capacity and Features
Model Type Capacity Features
Acorn 130 Straight Stairlift 280 to 350 pounds Inertia seat belt
Acorn 180 Curved Stairlift 265 pounds No remodeling required
Acorn 130 Outdoor Outdoor Stairlift 280 to 350 pounds Weather-resistant cover

Acorn Stairlifts Costs

While you can get an idea of the cost of a stairlift from our Cost of Aging in Place Remodeling Projects chart, your home and staircase are unique, so you will need an in-home survey to get a firm estimate. Acorn offers a free one-hour, in-home survey with no obligation to buy a stairlift. An experienced surveyor comes to your home at a time you select to measure and photograph your staircase. The technician takes the time to understand your mobility needs and to explain the best options. The surveyor has samples of Acorn’s stairlift rails, paddle switches, remote controls, and other key components and will answer any questions as well as provide you with a detailed quote.

It is recommended you budget around $2,500 to $5,500 to have a stairlift installed in your home. Many homeowners choose a stairlift model in the range of $3,000 to $4,500.

Acorn Stairlifts Safety Features

Acorn 130

Acorn 130, Source: Acorn Stairlifts

Aside from a seat belt, each Acorn stairlift comes standard with carriage safety pads and footrest safety edges which stop the stairlift if there is an obstruction on the track. The stairlift won’t move if the seat is not correctly aligned, and an over speed governor and safety gear prevent uncontrolled descents down the stairs.

If the household power goes out while the stairlift is in use, a battery backup takes over, so you are never left stranded on the stairs. The DC battery continuously charges, so it’s always ready to function, but can wear out like any other rechargeable battery. Acorn Stairlifts will send a replacement quickly, but there is no warranty for the cells.

Acorn Stairlifts Warranty

All three Acorn stairlift models come with a 12-month manufacturer guarantee covering service calls, parts and labor. The warranty also includes a full-service check of your stairlift near the end of your first year of ownership, including a comprehensive 25-point check of all major components. The company also offers a wide range of annual service agreements and extended warranties.

Where to Buy Acorn Stairlifts

Acorn sells directly to the public to keep their prices down. Contact Acorn Stairlifts to arrange for a quote by using the form on the website to provide your name, email, address and phone number. You can also call a representative at the number provided on the site to get questions answered and to schedule a free home survey.

Acorn Stairlift Complaints

The Better Business Bureau (BBB) gives Acorn Stairlifts an “A+” rating and has accredited the company since 2003. Acorn has a 4.8 out of 5-star consumer rating on the BBB website with 1,070 reviews. The BBB lists sixty-eight complaints, the majority made by family members wanting refunds after the stairlift user died or went into a senior living facility. Acorn Stairlifts responded to each person.

ConsumerAdvocate.com gives Acorn Stairlifts 9.5 out of 10 stars. ConsumerAffairs lists 141 consumer reviews with an average rating of 1.5 out of 5 stars. While there are some 5-star reviews, most cite issues with frequent malfunctions, customer service and waiting up to a week or more to get a stairlift repaired.

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Acorn 130, Source: Acorn Stairlifts

Acorn Stairlifts Q&A

  • Will an Acorn stairlift work with my staircase?
    Acorn can almost always install a stairlift regardless of whether your staircase is curved or straight, indoors or outside, long, narrow, or steep. To learn about your options, schedule a free, no-obligation, in-home survey.

  • Are Acorn Stairlifts easy to operate?
    Yes. Acorn stairlifts operate with a paddle control on the arm of the seat or via handheld remote control. The paddle is pressed and held in the direction of travel for the lift to operate.

  • I have a narrow staircase, should I consider an Acorn stairlift?
    Acorn has stairlift options for narrow staircases:

    • A slimline model uses less space
    • Folding seats and footrests to keep the stairlift out of the way when not in use
    • A hinged rail option swings the stairlift around and off to the side at the top and bottom of the stairs
  • Can an Acorn stairlift work on a staircase with multiple landings?
    There are a few options for using an Acorn stairlift on a long staircase with one or more sub-landings. Options are a curved stairlift, a transfer platform or using multiple straight stairlifts.

  • What is the recommended maintenance for Acorn Stairlifts?
    Acorn recommends cleaning the stairlift rails with a dry cloth weekly. They also advise customers to vacuum the steel-toothed rack mounted on the track regularly. Finally, Acorn recommends yearly servicing to expand the lifespan of the stairlift.

  • How can Acorn install their stairlifts in days rather than weeks like some other companies?
    Acorn’s FastTrack rail system is unique as it allows even the most complex curved stairlift configurations to be fitted on site by their skilled engineers in just a few hours. An Acorn stairlift fits on your staircase, not the wall, so there’s minimal disruption to your home with no renovations.

Conclusion

Installing a stairlift and taking other fall-prevention measures can keep you safe and living in your home. Many hospitals use the patient’s degree of stair-climbing ability to decide if they can return to their home or go into assisted living or a nursing home. In these cases, an Acorn stairlift can be a game-changer. Having an Acorn Surveyor come to your house won’t cost you anything and a stairlift can be up and running in a few days if you opt to buy one.

Acorn Stair Lifts Reviews

Recent Reviews

Featured Review
June 25 2021 10:34PM

We bought a stair lift as my mom was having a little trouble with the stairs. The service could not have been any better. The equipment was fabulous and the guy who installed it was unbelievable. So patient and answered all our questions.

We could not be happier. I thank you all for giving my mother the freedom to run the house. If you want great service call this company. They really care!

Yolanda H.
Villa Rica, GA
May 04 2022 4:07PM

My mother's stairlift stopped working over a month ago. They made us wait a month to send a repairman. Now they've delayed it another week. She is 96 and has to literally crawl up the stairs to get to her bedroom. She hangs on to the stair rail for dear life to slowly lower herself down the stairs.

I've told them this and asked for a manager to call when they delayed yet again. I have not heard from anyone. I am hugely disappointed in this company to leave a fragile, elderly lady hanging for almost 6 weeks.

Karen G.
Marshfield, MO
April 20 2022 11:58PM

Salesman was great but getting service leaves a lot to be desired. We purchased the extended service agreement and when the unit began slowing down and showing a 4 instead of the usual 6 I called and was told they'd call me back soon. That was over a month ago.

Tonight I rode the chair to our basement and when I tried to move it onto the charge port it was showing a ! and wouldn't move for about 2 or 3 minutes. We use the chairlift all the time.

We have another lift between our first and second floor installed by the VA. The star rating I'm giving is based upon the lack of service even after we've spent all that extra money for service. Hopefully this review will get someone's attention and they can do something about our equipment.

Jerry M.
Springfield, MO
April 16 2022 5:42PM

Terrible maintenance service. Going on the second month of inoperable lift with no commitment from Acorn to repair. Good lift, but if it breaks you basically are out of luck. I would advise you to never use this company as they obviously are not committed to fixing a broken chairlift.

Charles G.
Filer, ID
April 11 2022 8:07PM

We purchased a stairlift in 2018 when my father was having difficulties walking upstairs. The stairlift worked wonderful, it's the maintenance that's the problem. Being that we live in Hawaii, getting service is difficult.

Every year we paid for the service agreement and only received one service since 2019 and the stairlift has been inoperable since 2020. I placed several calls and was told that due to COVID they have no one available to service our island.

I understand that COVID played a major factor in the delay, but I too am a business owner with business on the outer islands. I managed to service my clients throughout COVID.

My services cost far, far less than what I paid for the stairlift and the service maintenance. It's April 2022, stairlift still not working, and still never got serviced.

LaurieAnne S.
Hilo, HI
March 15 2022 3:13PM

$10,000 + for our 180 curved stair system. Needed repair already under manufacturer's warranty (had to wait a month)!! Now it is broke again, have to wait another month for repair. This time was told I have to pay $250.00 service fee but parts are covered!

Extended service after our first year will be $850.00. I'm in a corner with this "investment". Do the math, the monthly cost to have this unit that I can't keep working because they are unable send repair techs out in a timely manner is unacceptable. Don't buy a lift from a company that has their office in Florida.

Robert G.
Morrisdale, PA
February 10 2022 5:40PM

We had Acorn come out over a year ago to give a quote. Very high pricing. We went with another vendor. To this day I am receiving aggressive weekly calls from a "Ramona" to call her back as soon as I get this message. We never moved forward, she has no reason to call.

Funny when I read these reviews that they will continue to call after a quote, but won't return calls to actual customers.

Jane D.
Northampton, MA
January 26 2022 10:28PM

Terrible experience. We chose Acorn due to getting the taxes refunded with a medical prescription. We did everything right on our part to ensure that they received the paperwork within a few days and yet they never refunded the taxes, as promised.

It has taken a whole year and multiple, multiple customer service calls to even have anyone call me back or even address the situation- only to be told that it’s past the time for them to be able to reimburse the taxes.

Aside from the reimbursement, the customer service experience has been horrible with false promises and nobody ever returning phone calls. Very disappointed!

Telia W.
Denver, CO
January 25 2022 5:53PM

I had an Acorn stairlift installed for my wife. Because our staircase is curved it took a number of months to get it installed (the guide had to be custom bend), that is understandable. However, the price of close to $13,000 was a shocker.

After the installation, I noticed a 'crack' in our floor board into which the footings had been drilled by the Acorn technician. Twice I contacted Acorn to get relief from this damage, and I provided them with photos of same after their request.

However, there has not been any follow-up on the issue. I suggest try another supplier, one does not need such service.

Uwe B.
Fonthill, SELECT A STATE
January 12 2022 12:26AM

Pay 12K for a device to help my father move around in his home, pay for service agreements, no one comes to service. Call to make appt. Had to wait several days then that turned into a couple of weeks, then the service man has no courtesy to call when he doesn't show up after waiting all day.

No call, no nothing. I have called and left a message twice - nothing. If you are considering this company reconsider and go with someone else. This is expensive and it will continue to be expensive and maybe you'll get to use it.

Chances are good when you need it the most you will be stuck in your downstairs for days, have a backup plan.

Diane B.
Sammamish, WA
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