Acorn Stair Lifts

Acorn Stair Lifts Review

Since 1992, Acorn Stairlifts has helped over 600,000 customers in 80 countries. The company that we named as having Great Installation in our Best Stairlifts Buyer’s Guide reports that an Acorn stairlift is installed somewhere in the world every eight minutes. With the U.S. headquarters in Florida and a network of stairlift surveyors and engineers all over the country, the U.K.-based company keeps their product line simple with three stairlifts: Straight, Curved and Outdoor. Acorn manufactures and installs every stairlift, and there is never a need for structural changes to your home.

Pros
  • Installs in under one hour
  • The only manufacturer awarded the Ease of Use Commendation from the Arthritis Foundation
  • Customers have access to a dedicated help desk every day of the year

Cons
  • Weight limits at 280 and 350 pounds are lower compared to most other stairlifts

Acorn Stairlifts Products

All three Acorn stairlifts are designed to be attached to the staircase and not the wall, so remodeling isn’t necessary. Acorn is the only stairlift company offering the FastTrack installation system featuring a variety of modular interlocking rails custom fit together to follow the flow of your staircase. With FastTrack, a curved stairway can typically be installed within a few days after the customer places the order, instead of waiting for weeks for the production of a full-length custom rail. FastTrack rails are easy to install as well, so you can use your Acorn stairlift within a couple of hours after the installers arrive at your home.

  • The Acorn 130 straight stairlift is designed for straight staircases and is the most affordable of the three models. It uses electricity very efficiently.
  • The Acorn 180 is a customizable curved-rail stairlift, one of the few curved models on the market that require no structural changes before installing.
  • The Acorn 130 Outdoor stairlift comes with a weather-resistant cover and stops automatically if any debris should fall or blow into the track.
Acorn Stairlifts
Models, Capacity and Features
Model Type Capacity Features
Acorn 130 Straight Stairlift 280 to 350 pounds Inertia seat belt
Acorn 180 Curved Stairlift 265 pounds No remodeling required
Acorn 130 Outdoor Outdoor Stairlift 280 to 350 pounds Weather-resistant cover

Acorn Stairlifts Costs

While you can get an idea of the cost of a stairlift from our Cost of Aging in Place Remodeling Projects chart, your home and staircase are unique, so you will need an in-home survey to get a firm estimate. Acorn offers a free one-hour, in-home survey with no obligation to buy a stairlift. An experienced surveyor comes to your home at a time you select to measure and photograph your staircase. The technician takes the time to understand your mobility needs and to explain the best options. The surveyor has samples of Acorn’s stairlift rails, paddle switches, remote controls, and other key components and will answer any questions as well as provide you with a detailed quote.

It is recommended you budget around $2,500 to $5,500 to have a stairlift installed in your home. Many homeowners choose a stairlift model in the range of $3,000 to $4,500.

Acorn Stairlifts Safety Features

Acorn 130

Acorn 130, Source: Acorn Stairlifts

Aside from a seat belt, each Acorn stairlift comes standard with carriage safety pads and footrest safety edges which stop the stairlift if there is an obstruction on the track. The stairlift won’t move if the seat is not correctly aligned, and an over speed governor and safety gear prevent uncontrolled descents down the stairs.

If the household power goes out while the stairlift is in use, a battery backup takes over, so you are never left stranded on the stairs. The DC battery continuously charges, so it’s always ready to function, but can wear out like any other rechargeable battery. Acorn Stairlifts will send a replacement quickly, but there is no warranty for the cells.

Acorn Stairlifts Warranty

All three Acorn stairlift models come with a 12-month manufacturer guarantee covering service calls, parts and labor. The warranty also includes a full-service check of your stairlift near the end of your first year of ownership, including a comprehensive 25-point check of all major components. The company also offers a wide range of annual service agreements and extended warranties.

Where to Buy Acorn Stairlifts

Acorn sells directly to the public to keep their prices down. Contact Acorn Stairlifts to arrange for a quote by using the form on the website to provide your name, email, address and phone number. You can also call a representative at the number provided on the site to get questions answered and to schedule a free home survey.

Acorn Stairlift Complaints

The Better Business Bureau (BBB) gives Acorn Stairlifts an “A+” rating and has accredited the company since 2003. Acorn has a 4.8 out of 5-star consumer rating on the BBB website with 1,070 reviews. The BBB lists sixty-eight complaints, the majority made by family members wanting refunds after the stairlift user died or went into a senior living facility. Acorn Stairlifts responded to each person.

ConsumerAdvocate.com gives Acorn Stairlifts 9.5 out of 10 stars. ConsumerAffairs lists 141 consumer reviews with an average rating of 1.5 out of 5 stars. While there are some 5-star reviews, most cite issues with frequent malfunctions, customer service and waiting up to a week or more to get a stairlift repaired.

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Acorn 130, Source: Acorn Stairlifts

Acorn Stairlifts Q&A

  • Will an Acorn stairlift work with my staircase?
    Acorn can almost always install a stairlift regardless of whether your staircase is curved or straight, indoors or outside, long, narrow, or steep. To learn about your options, schedule a free, no-obligation, in-home survey.

  • Are Acorn Stairlifts easy to operate?
    Yes. Acorn stairlifts operate with a paddle control on the arm of the seat or via handheld remote control. The paddle is pressed and held in the direction of travel for the lift to operate.

  • I have a narrow staircase, should I consider an Acorn stairlift?
    Acorn has stairlift options for narrow staircases:

    • A slimline model uses less space
    • Folding seats and footrests to keep the stairlift out of the way when not in use
    • A hinged rail option swings the stairlift around and off to the side at the top and bottom of the stairs
  • Can an Acorn stairlift work on a staircase with multiple landings?
    There are a few options for using an Acorn stairlift on a long staircase with one or more sub-landings. Options are a curved stairlift, a transfer platform or using multiple straight stairlifts.

  • What is the recommended maintenance for Acorn Stairlifts?
    Acorn recommends cleaning the stairlift rails with a dry cloth weekly. They also advise customers to vacuum the steel-toothed rack mounted on the track regularly. Finally, Acorn recommends yearly servicing to expand the lifespan of the stairlift.

  • How can Acorn install their stairlifts in days rather than weeks like some other companies?
    Acorn’s FastTrack rail system is unique as it allows even the most complex curved stairlift configurations to be fitted on site by their skilled engineers in just a few hours. An Acorn stairlift fits on your staircase, not the wall, so there’s minimal disruption to your home with no renovations.

Conclusion

Installing a stairlift and taking other fall-prevention measures can keep you safe and living in your home. Many hospitals use the patient’s degree of stair-climbing ability to decide if they can return to their home or go into assisted living or a nursing home. In these cases, an Acorn stairlift can be a game-changer. Having an Acorn Surveyor come to your house won’t cost you anything and a stairlift can be up and running in a few days if you opt to buy one.

Acorn Stair Lifts Reviews

Recent Reviews

Featured Review
July 19 2022 5:44PM

Yesterday. Late in the day stair lift left me stranded in the middle of the steps. Had to call family to get me down. I called Acorn. Someone came before noon today. Fixed in 30 min. He had all parts in his truck. Great service.

Kelvin was so nice and knew exactly what was wrong. He was same person who installed 1 year ago. Although contracts are expensive. It was worth it. As my bed and all clothes upstairs.

Patricia K.
Ronkonkoma, NY
August 24 2022 6:42PM

My husband and I had an Acorn Stairlift installed in our home 18 months ago. Whenever we needed technical support, it was not forthcoming during a reasonable amount of time. My husband has Parkinson's Disease, and he was finding it very difficult to climb up and down the stairs.

We purchased a very expensive service contract after the first year, and we were promised superior service if we needed technical support.

Our stairlift died the other night, and we were told that no repair person would be available for another week even though I had pleaded with the telephone representative and said my husband not only had Parkinson's Disease, but he was also recovering from a broken hip which had required surgery.

My husband's physical therapist advised him not to try to climb any stairs because he did not think it was safe. I called Acorn several times within the past few days and got nowhere.

I was told that my husband's situation was being flagged as a priority but there would be no repair person available until August 30th. How dare you sell us an expensive service contract and not fulfill your part of the bargain? My husband is exhausted from climbing up and down the staircase.

I worry that he is going to fall down the stairs, and I am completely disgusted with Acorn. I will be sharing my concerns on social media if Acorn continues to ignore us.

Marie M.
West Roxbury, MA
August 16 2022 12:25AM

Do not buy!!!! You will be sorry. They have no service. I wish I had investigated and not just believed all their fancy advertising. They need to stop installing chairlifts today and repair the ones they have sold extended warranties.

John B.
San Diego, CA
August 13 2022 9:07PM

HORRIBLE, HORRIBLE, HORRIBLE. WARNING: DO NOT WASTE YOUR MONEY ON ACORN STAIRLIFT! EVERYTHING THEY SAY THAT THEY ARE AND THEY DO, THEY DO NOT. They took our money instantly but when we really needed them they could've cared less.

Go with a local company that will install and service you. They had no problem leaving my 99 year old mother downstairs without proper bathroom facilities for 9 days. I'm not convinced they will be here in 9 days because they have canceled and been no shows in the past.

Also, Not sure how they have so many stars because all the bad reviews I've read on this website are completely accurate. Ran really well for 2 years and then they came for annual service and upgraded without prior consent and has been problematic since then.

You pay a lot of money for annual service agreement to give you priority service and you get no service whatsoever.

Susan G.
HARTFORD, CT
July 26 2022 7:58PM

No problem ordering or scheduling installation. The lift was great until after a few years the battery stopped charging and we tried to schedule a service call. First: couldn't get anyone to answer the phone for at least 20 minutes. 2nd: Person on the phone would not schedule a service call.

My mother was told she would have to wait until a service person was "in the area." Well, a service person is NEVER in the area! My mother waited patiently and called every month for over 8 months!!!

I finally started calling and called to place an order, then told that person, (who magically answered the phone after just a couple of minutes), that I really didn't need to order a lift. We ALREADY HAD ONE AND NEEDED SERVICE!!!!

She transferred me to the service dept where someone finally answered. I told them I was at the end of my nice, and that after 8 months my mother has not been able to access half of her house and we expected service sooner than later.

I was told "Good news! We will have a service rep in your area very soon!" However, I was still not given a date. Instead, I was told someone should call within the week to set it up. I'm supposed to call back by Friday if I haven't been contacted before then. Today is Tuesday.... They have 3 days.

My advice is to save the $10,000+ that this stairlift costs and figure something else out. What good is this if they will not service it?? We asked them to just send us the battery and we will figure out how to install it.

They refused so here we are...And now we are all supposed to go buy electric cars too?! Yeah, right. How long do those batteries last and who's going to service them???!

Darla T.
Ft Pierre, SD
July 16 2022 6:39PM

I do not know who wrote this review but they must have been paid handsomely to do so. This is without a doubt the worst investment we have made in our life time. We chose Acorn because they could install the lift more quickly than their competitor even though at 3x the price.

As I was having ankle surgery within a week, my husband decided this would be a better option in spite of the $11k cost. We have regretted that decision from the moment Acorn finished the install.

It is slow, has been problematic, outrageous repair costs, $250 service charge to just come and diagnose any issue and an hour wait to speak to a representative on the phone with 10-15 minute hold times after reaching a rep. If we could rate this with minus 0's we would.

Leslie B.
Houston, TX
July 15 2022 4:04PM

I would not recommend using this company. Although the stair lift worked very well for a couple of years, once we had trouble with it, we were told we would have to pay $250 for a one time service call plus another $75 if the battery needs to be replaced (which it probably does.) Or we could pay $375 for a one year warranty.

We are very disappointed in this company's service policies. We wish we had done more research before purchasing the stair lift. If you read the other reviews here, you will see how often customers encounter problems once problems occur.

LJR R.
Maitland, FL
June 09 2022 3:57PM

When the stairlift malfunctions you can expect to wait a week or more before a repair technician is available to fix it. I have had this happen on three occasions. The fact that you don’t have access to your bedroom or other necessities for that period does not seem to matter. My wife is 83 and partially paralyzed.

James D.
Camillus, NY
June 06 2022 3:13PM

My 18 MONTH old Acorn Chair lift failed yesterday 6-5-22. I called for service this morning and after describing my urgent need the soonest a tech could come out is JUNE 14, 2022!!!

I am 87 years old and had this $12,000+ chair installed so I could remain in my home. Now with this service I am questioning if I choose the right company. BEWARE!

Mary T.
Waterford, MI
May 31 2022 7:14PM

After your first year it will cost you $595 per year for what they call an extended warranty. If your chair breaks down like mine did it will cost you $250 + parts for a service call. What do they get $200 per hour for a service call? They are ripping people off.

I now after about one and a half years of buying this am the proud owner of a piece of junk because I am not going to allow them to rip me off.

Gerald J.
Wisconsin Dells, WI
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