102 Acorn Stair Lifts ReviewsWrite Review
August 13 2022 9:07PM
HORRIBLE, HORRIBLE, HORRIBLE. WARNING: DO NOT WASTE YOUR MONEY ON ACORN STAIRLIFT! EVERYTHING THEY SAY THAT THEY ARE AND THEY DO, THEY DO NOT. They took our money instantly but when we really needed them they could've cared less.
Go with a local company that will install and service you. They had no problem leaving my 99 year old mother downstairs without proper bathroom facilities for 9 days. I'm not convinced they will be here in 9 days because they have canceled and been no shows in the past.
Also, Not sure how they have so many stars because all the bad reviews I've read on this website are completely accurate. Ran really well for 2 years and then they came for annual service and upgraded without prior consent and has been problematic since then.
You pay a lot of money for annual service agreement to give you priority service and you get no service whatsoever.
July 26 2022 7:58PM
No problem ordering or scheduling installation. The lift was great until after a few years the battery stopped charging and we tried to schedule a service call. First: couldn't get anyone to answer the phone for at least 20 minutes. 2nd: Person on the phone would not schedule a service call.
My mother was told she would have to wait until a service person was "in the area." Well, a service person is NEVER in the area! My mother waited patiently and called every month for over 8 months!!!
I finally started calling and called to place an order, then told that person, (who magically answered the phone after just a couple of minutes), that I really didn't need to order a lift. We ALREADY HAD ONE AND NEEDED SERVICE!!!!
She transferred me to the service dept where someone finally answered. I told them I was at the end of my nice, and that after 8 months my mother has not been able to access half of her house and we expected service sooner than later.
I was told "Good news! We will have a service rep in your area very soon!" However, I was still not given a date. Instead, I was told someone should call within the week to set it up. I'm supposed to call back by Friday if I haven't been contacted before then. Today is Tuesday.... They have 3 days.
My advice is to save the $10,000+ that this stairlift costs and figure something else out. What good is this if they will not service it?? We asked them to just send us the battery and we will figure out how to install it.
They refused so here we are...And now we are all supposed to go buy electric cars too?! Yeah, right. How long do those batteries last and who's going to service them???!
July 19 2022 5:44PM
Yesterday. Late in the day stair lift left me stranded in the middle of the steps. Had to call family to get me down. I called Acorn. Someone came before noon today. Fixed in 30 min. He had all parts in his truck. Great service.
Kelvin was so nice and knew exactly what was wrong. He was same person who installed 1 year ago. Although contracts are expensive. It was worth it. As my bed and all clothes upstairs.
July 16 2022 6:39PM
I do not know who wrote this review but they must have been paid handsomely to do so. This is without a doubt the worst investment we have made in our life time. We chose Acorn because they could install the lift more quickly than their competitor even though at 3x the price.
As I was having ankle surgery within a week, my husband decided this would be a better option in spite of the $11k cost. We have regretted that decision from the moment Acorn finished the install.
It is slow, has been problematic, outrageous repair costs, $250 service charge to just come and diagnose any issue and an hour wait to speak to a representative on the phone with 10-15 minute hold times after reaching a rep. If we could rate this with minus 0's we would.
July 15 2022 4:04PM
I would not recommend using this company. Although the stair lift worked very well for a couple of years, once we had trouble with it, we were told we would have to pay $250 for a one time service call plus another $75 if the battery needs to be replaced (which it probably does.) Or we could pay $375 for a one year warranty.
We are very disappointed in this company's service policies. We wish we had done more research before purchasing the stair lift. If you read the other reviews here, you will see how often customers encounter problems once problems occur.
June 09 2022 3:57PM
When the stairlift malfunctions you can expect to wait a week or more before a repair technician is available to fix it. I have had this happen on three occasions. The fact that you don’t have access to your bedroom or other necessities for that period does not seem to matter. My wife is 83 and partially paralyzed.
June 06 2022 3:13PM
My 18 MONTH old Acorn Chair lift failed yesterday 6-5-22. I called for service this morning and after describing my urgent need the soonest a tech could come out is JUNE 14, 2022!!!
I am 87 years old and had this $12,000+ chair installed so I could remain in my home. Now with this service I am questioning if I choose the right company. BEWARE!
May 31 2022 7:14PM
After your first year it will cost you $595 per year for what they call an extended warranty. If your chair breaks down like mine did it will cost you $250 + parts for a service call. What do they get $200 per hour for a service call? They are ripping people off.
I now after about one and a half years of buying this am the proud owner of a piece of junk because I am not going to allow them to rip me off.
May 04 2022 4:07PM
My mother's stairlift stopped working over a month ago. They made us wait a month to send a repairman. Now they've delayed it another week. She is 96 and has to literally crawl up the stairs to get to her bedroom. She hangs on to the stair rail for dear life to slowly lower herself down the stairs.
I've told them this and asked for a manager to call when they delayed yet again. I have not heard from anyone. I am hugely disappointed in this company to leave a fragile, elderly lady hanging for almost 6 weeks.
April 20 2022 11:58PM
Salesman was great but getting service leaves a lot to be desired. We purchased the extended service agreement and when the unit began slowing down and showing a 4 instead of the usual 6 I called and was told they'd call me back soon. That was over a month ago.
Tonight I rode the chair to our basement and when I tried to move it onto the charge port it was showing a ! and wouldn't move for about 2 or 3 minutes. We use the chairlift all the time.
We have another lift between our first and second floor installed by the VA. The star rating I'm giving is based upon the lack of service even after we've spent all that extra money for service. Hopefully this review will get someone's attention and they can do something about our equipment.