102 Acorn Stair Lifts ReviewsWrite Review
December 13 2021 10:28PM
12k...used for 1 year and now we can not resell as Acorn has no buy back program. The software and battery is proprietary and once you unplug it, the screen goes black. All other stairlifts are compatible with each other and controllers are interchangeable and reprogrammable except Acorn. It's a UK company so steer clear.
December 08 2021 3:00PM
From the beginning of my purchase 2015, this product hasn't work completely. First week I call to inform them that the paint was chipping and till this day it didn't get resolved. Service calls are $250 each time without fixing the problem.
Replace the battery at $540 (to be exact 3 times), within 10 days product once again fail to work. It took a big hit to get it to work again, but once again I'm back to it not working.
I been calling back for help, in which they advise me to open the cover on the left side with a 8mm tool to try to adjust it, which didn't do anything. How can a company ask their customer to try to fix a machine we have no knowledge of, what if I was an older person?
I definitely wouldn't recommend this company to anyone EVER, even if it's for free!! I'm expecting a service call within a week, this will definitely be my last service call.
November 18 2021 10:49PM
Terrible company to deal with. Have a problem with our chair lift making a loud screeching sound. The sound occurred intermittently. Serviceman came to replace a defective electrical wire causing an F 9 flashing. Paid $250 for the service call and 40$ for the part.
The lift did not squeal that visit. Loud screeching noise screeching sound reoccurred one day later. Finally got through to Acorn 2 days later. Acorn wanted $250 for another service call. Spoke to the supervisor who stated they were a business, not there to coddle people.
Their representatives have been rude and nasty, having absolutely no consideration for their customers, unless you pay. Suggest not using this company!
November 08 2021 8:35PM
We have an Acorn chair lift installed in our home. Acorn support is very difficult to near impossible to contact. When calling them, they transfer you to the service department. Your call does not get answered. Their phone system states that they are unable to accept any voicemails.
Their system then hangs up on you. FYI...We have been trying for 4 months to have our chair lift serviced by Acorn. They either do not show up for the appointment with no notice or they simple reschedule the appointment.
You decide if you want to buy the lift from them and then fight with them to provide support. Unhappy customer.
October 27 2021 8:37PM
Acorn? Run away. Quickly. 86 year old mother with end stage COPD lives with us. Chair is currently broken, 4th time in 3 years.
At one time the Extended Warranty ensured service within 48 hours, good luck even getting someone on the phone in that amount of time. Finally got an appointment scheduled, 9 days from now.
October 27 2021 1:15PM
Cannot reach them by phone. Not answering calls. Our chairlift does not work at all and we were given an appt date for today—our chairlift broke over a week ago. Have a disabled person living in our home. DO NOT USE THEM.
October 22 2021 3:08PM
Last week my parents, who are in their 90's, stairlift stopped working. I called Acorn to set up a service appointment. Had to leave a message. No return phone call. Called again and left another message. I did receive a call back and was told that someone in our area would call us. Nobody called back.
The next day I called and left another message. No response. Waited two days and called and actually spoke to someone who indicated to me that a technician would have to service the chair. I was told an agent from the scheduling department would call to set up an appointment.
Again no response. We are still waiting. I would not recommend purchasing an Acorn stairlift. People who have purchased this have done done so because of a disability.
This company has a total lack of regard for their clients, their clients safety nor do they have any pride in their product. A company with this kind of attitude should not be in business.
October 22 2021 11:37AM
My 92 year old mom and dad have been crawling up and down the steps for over a month. You delayed sending out a technician and now you say you do not have any parts to repair the burned out motor.
How long will it be before a serious injury or even a fatal fall? Take a motor out of a new one you are selling and fix theirs. They are still under warranty. Awful customer service.
October 20 2021 10:25PM
My actual rating of ACORN is NO STARS ZIP ZERO NADA. WORST Company!!! I have had a chair Acorn Superglide 130 Straight Stairlift since 08/23/2016 and have had 4 armrest completely break off, almost throwing me out. Good thing I had my seatbelt on.
I have also paid $595.00 every year to continue warranty and have not gotten much in return. Every time that the armrest has broken it has taken several calls to get someone to answer the phone as messages are NOT returned.
Acorn will say that because of Covid 19 they are behead and lack staff...this is a crock of you know what as before we even knew what COVID-19 was. Acorn was the worst at returning calls and then getting someone out to your home took 4-5 more days.
At this point I can not use my chair lift due to the broken arm and am stuck on the second floor of my home. I have been in this situation since Monday 10/18/21 at 1pm. 53 hours of having a broke chair lift and NO call back.
Bottom line DO NOT BUY AN ACORN CHAIR LIFT. Please Please find someone else as Acorn only cares about their bottom line $$$$ and not the customer.
October 20 2021 4:00PM
Can’t get a service call to come out and service my two chair lifts. I guess if you don’t buy a service contract you’re left out in the cold. Little do they care, my two chair lifts were quite an investment, but ACORN Could care less. Without an expensive contract they will not stand behind their product,