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Acorn Stair Lifts

4 Stars (116 Reviews)
Updated: January 25, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager

For over 25 years, Acorn has worked to set new standards in both quality and innovation in the stairlift industry. Acorn Stairlifts has grown to become the world's leading independent company specializing solely in the manufacture and installation of stairlifts, pioneering designs and high engineering standards. Acorn was the first company to introduce DC batteries to power their stairlifts during a power outage.

Editorial Breakdown

Customer Service 4.3 Stars
Customization 3.8 Stars
Warranty 4 Stars
Price 4.5 Stars

Overall Rating 4 Stars

Bottom Line

Acorn designs and sells three models of stair lifts – one for straight stairs, curved stairs and outdoor use. Its stair lifts are designed to easily mount on your stairs instead of the wall and require no structural changes to your home. Check out our picks for the best stair lift companies by clicking the link below.

116 Acorn Stair Lifts Reviews

Write Review
1 Star

June 26 2019 4:36PM

Your company is shameful in the way it hard sells with scare tactics the most vulnerable of customers. And frankly if your product was any good those warranty plans wouldn't be necessary would they? To have a back up battery die within 9 months of purchase causing the unit to beep continuously is bad enough but then to not be able to get a service person out for THREE WEEKS is disgusting. Just throw a comforter over the chair to muffle the sound was the advice. Now William, our account advisor calls constantly trying to sell an extended warranty plan. Each call gets more and more threatening with the high costs of just keeping the chair operating, all the while referencing our recent repair needs. Again, doesn't speak highly of your product now, does it?

Angela P.
SPRINGFIELD, MO
1 Star

June 03 2019 7:35PM

Would give them a 0 if I could. I paid $5000.00 for a lemon Totally misrepresented their service. They are in Colorado and get handymen to install and they know nothing about them. Mine worked for 3 days. Getting a repairman is a major problem. They came out once and it ran for another 3 days. Would not take it back or exchange it and I have it laying in my basement. I bought a Stannah for $3000.00 and have had it 12 months now and never a problem. Bought locally with in-company service if needed 24 hrs. Never buy from Acorn. Don't believe anything they tell you.

Edith T.
Hohenwald, TN
2 Stars

April 09 2019 6:34PM

Purchased a 130 on a Friday and they came to install the following Tuesday. Purchase price was $3500. Saw on the company website that there was a special for $3000. Called a company rep immediately and he said he would honor that price until he realized that the installer was in the process of installing the unit, then he said there was nothing he could do so I had to pay the original $3500. I feel the sales person misrepresented the item as she should have known about any special pricing or sales and I also feel that the company should extend their special pricing to anyone that purchased the item during the time frame the special was in effect, not just to the ones who ask BEFORE the installation starts.

Shirley G.
Beatrice, NE
1 Star

March 07 2019 5:02PM

The unit sold for outdoor use is the same as the indoor model. Frequently inoperable as a result. Atrocious is an understatement when describing service. Service policies are expensive and very necessary. Hard to believe that they are able to continue their enterprise. Truly awful. Avoid!!

Edward B.
Milford, CT
1 Star

February 27 2019 7:51PM

They have a dangerously bad service policy. They advertise a 365 days service, but this only means the phone lines are open, not that the engineers are available. We are paying a FORTUNE for the annual fee, and when stair lift stopped working, we’ve been told that the engineers go home at 5pm and cant come out till "Sometime tomorrow". My mother is 96 and lives alone. She cannot get to get to her bedroom or her bathroom if the stair lift is broken. Not having any form of on-call engineering service is huge issue, and would make me strongly recommend going with any other provider. No-one we spoke with had showed any form of responsibility or even empathy for the situation. Avoid at all costs.

Gerri M.
London, SELECT A STATE
1 Star

January 23 2019 2:05AM

Acorn stairlfts unreliable. Acorn installed a 120. This stairlift was not used for approximately 6 months after installation due to patient not being released from hospital. After user started using the lift quickly stopped working, the repairman said that the limit switches weren't working and replaced them. Approximately 3 months later the emergency brake engaged, the limit switches again stop working. Had this same problem a total of 5 times. Today 5 years after install, I am told that the 120 isn't available, and some of the parts are not available for the installed version. So something that is 5 years old, trouble from very start, can't be serviced. The company told me that they can install a new stairlift. A 130 for more weight limit. I am over 60 lbs lighter than I was at the beginning. So not only did I lose weight but the operation of the lift. Very disappointed, in the company and their product. Expect to have to spend approximate $1000.00 a year with this company.

Ronald D.
Huntsville, TX