Acorn Stair Lifts

Terrible maintenance service. Going on the second month of inoperable lift with no commitment from Acorn to repair. Good lift, but if it breaks you basically are out of luck. I would advise you to never use this company as they obviously are not committed to fixing a broken chairlift.

We purchased a stairlift in 2018 when my father was having difficulties walking upstairs. The stairlift worked wonderful, it's the maintenance that's the problem. Being that we live in Hawaii, getting service is difficult.

Every year we paid for the service agreement and only received one service since 2019 and the stairlift has been inoperable since 2020. I placed several calls and was told that due to COVID they have no one available to service our island.

I understand that COVID played a major factor in the delay, but I too am a business owner with business on the outer islands. I managed to service my clients throughout COVID.

My services cost far, far less than what I paid for the stairlift and the service maintenance. It's April 2022, stairlift still not working, and still never got serviced.

$10,000 + for our 180 curved stair system. Needed repair already under manufacturer's warranty (had to wait a month)!! Now it is broke again, have to wait another month for repair. This time was told I have to pay $250.00 service fee but parts are covered!

Extended service after our first year will be $850.00. I'm in a corner with this "investment". Do the math, the monthly cost to have this unit that I can't keep working because they are unable send repair techs out in a timely manner is unacceptable. Don't buy a lift from a company that has their office in Florida.

We had Acorn come out over a year ago to give a quote. Very high pricing. We went with another vendor. To this day I am receiving aggressive weekly calls from a "Ramona" to call her back as soon as I get this message. We never moved forward, she has no reason to call.

Funny when I read these reviews that they will continue to call after a quote, but won't return calls to actual customers.

Terrible experience. We chose Acorn due to getting the taxes refunded with a medical prescription. We did everything right on our part to ensure that they received the paperwork within a few days and yet they never refunded the taxes, as promised.

It has taken a whole year and multiple, multiple customer service calls to even have anyone call me back or even address the situation- only to be told that it’s past the time for them to be able to reimburse the taxes.

Aside from the reimbursement, the customer service experience has been horrible with false promises and nobody ever returning phone calls. Very disappointed!

I had an Acorn stairlift installed for my wife. Because our staircase is curved it took a number of months to get it installed (the guide had to be custom bend), that is understandable. However, the price of close to $13,000 was a shocker.

After the installation, I noticed a 'crack' in our floor board into which the footings had been drilled by the Acorn technician. Twice I contacted Acorn to get relief from this damage, and I provided them with photos of same after their request.

However, there has not been any follow-up on the issue. I suggest try another supplier, one does not need such service.

Pay 12K for a device to help my father move around in his home, pay for service agreements, no one comes to service. Call to make appt. Had to wait several days then that turned into a couple of weeks, then the service man has no courtesy to call when he doesn't show up after waiting all day.

No call, no nothing. I have called and left a message twice - nothing. If you are considering this company reconsider and go with someone else. This is expensive and it will continue to be expensive and maybe you'll get to use it.

Chances are good when you need it the most you will be stuck in your downstairs for days, have a backup plan.

I have 2 chair lifts that so far have functioned properly. My issue with this company is the cost of their maintenance/warranty agreements. They are charging over 10% per year for a warranty that covers the major parts. There is not a product on the planet that charges that much for a warranty.

Compare this to an automobile that comes with a total warranty for three years and additional warranty of less than 5% of the purchase price for another 3 years.

This tells me that they either have a very good product and they are raking in the profit with these prices, or they have a very bad product and the year to year failure is very high. I'm betting that they have a good product and this is a very high profit source for them. Time will tell...

My mom was stranded for 6 days and they still haven't fixed it! Customer service is in British Columbia, we live in Ontario Canada, the agent told me he'd hang up if I kept getting upset!!!!

Unbelievable, I'm taking this to social media. I have to carry my mom to her room. Their response was "can't she sleep on the couch?" Absolutely sickening.

More than disappointing. We have had an Acorn stairlift for a little under a year now and have suffered repeated breakdowns. We are now being asked to buy a 4 year service agreement for over £500. Should we not do so then we would have to pay over £180 for every call out.

In essence this means a total cost of well above the initial cost of purchase and installation; had we known this it would have deterred us from purchasing in the first place. Under the circumstances I feel, sadly, unable to recommend this company as when it does work it is very good.