Allegiance Moving and Storage Review

Everyone I spoke with at Allegiance Moving was really exceptional. They were all patient, professional, flexible and responsive. Moving my elderly father was a challenging situation and they treated him so well, explaining everything to him. The team was in constant communication with me throughout the day. I feel very lucky to have found them and I recommend them wholeheartedly.

We needed to relocate to Hawaii due to my husband's military position. I called Allegiance Moving and Storage and spoke with John. He was able to coordinate everything for us to have our shipping containers transported from California to Hawaii. Excellent communication from him and his team. It really felt like all I did was made a call and they took care of everything from that point. We are extremely pleased with how smoothly everything went for this major move.

We had scheduled a move with Allegiance Moving and Storage. Unfortunately, we ended up not being able to move due to issues with the sale of our home. Allegiance was so kind during this time and refunded our money immediately. Everyone from our agent, Bill, to the staff in the customer service department were very responsive and sympathetic to our situation. We hope to be able to relist our home in the near future and make this move happen. When we do, we will be calling Allegiance back.

From start to finish, Allegiance Moving & Storage was terrific. They responded quickly to my estimate request and were able to give me a cost that worked within my budget. They arrived right on time and got directly to work, and did not waste any time. Everyone was extremely polite and careful. Nothing was damaged, and I would use it again! Highly recommend.

We hired Allegiance Moving & Storage to move us from San Diego, CA to Chapel Hill, NC. They were excellent, professional and such a delight to work with. Everyone starting from the head office to the guys that did the all of the heavy lifting were great. All were courteous, friendly, on time and very professional. This company makes every effort to ensure your move goes just the way you want it to.

I scheduled a move with Allegiance Moving and Storage and was very happy we chose them. The crew that arrived on our pick up day seemed to really take pride in the work that they do. They were all so friendly while still working so hard to get the truck loaded. Communication about our delivery timeline from their customer service department was great. They took so much stress out of moving.

This was one of the most positive experiences I’ve ever had dealing with a moving company. They were on time, incredibly helpful, reasonably priced, and very careful when packing and moving our entire home. Will use them again when needed and will recommend to everyone who needs a mover.

We had a wonderful move with Allegiance! The movers were professional, friendly and flexible. We were not quite finished with packing when they arrived but they were able to work with us and helped us finish what we had not gotten done. Everything arrived safely and in good shape. I would definitely use them again!

I recently used the services of Allegiance Moving and Storage to move my elderly parents from Kentucky to Wyoming and couldn't be more happy. Not only did they wrap and package all of their items from the furniture to the last spoon but also delivered in the time frame that they needed to go into their new assisted living facility.

They are happy to have all their items in the same condition they were packed and they even assisted in helping them set up the new furniture that they had purchased. Thank you again Allegiance for following through with everything that was assured would happen! I would recommend this company to anyone moving themselves or for a loved one like myself.

Moving is not something you enjoy but with the help of Allegiance Moving and Storage I was able to get from New York to California with a breeze. Not only was the team prompt and efficient but also withstood the dry heat that California has to offer. Thank you for all the hard work from beginning to end and their exceptional customer service.

Allegiance Moving and Storage are for lack of better words are AWESOME! From the initial estimate to the ones that followed since I am going through an amicable divorce they were able to not only pick up my items and deliver them to my new home by my ex-wife's as well.

It was nice to work with a company that was understanding and empathetic to our situation and even helped us coordinate the dates so as to get everything done at the same time.

I would like to specially thank Jackie and Robin for being a phone call away for us since we had A LOT of questions and last minute changes. They not once were frustrated nor sounded upset and gave us the much needed peace of mind and service that we needed and hoped to get from a moving company. 

I had my cost increased 50% plus on a visual reviews. They are brokers and that is a nice name, they take your money and leave the moving company to pick up the pieces with the customer. Ask them to give a you cost estimate not to exceed, they will not do it.

Imagine budgeting your move at let's say $10,000, then they do a visual over the 2-4 days before your planned move and now the price goes to 16,000....they are still not the movers, just the brokers and at this point, they have your money for their portion of the move up front.

Do not use a broker, call any other moving company, let them review the site and most will give a quote not to exceed. This is a much safer path to moving and will decrease your stress level. The company they brought in was great. I highly recommend IMOVERS.

I use the services of Allegiance Moving and Storage to move my mother across the country to be closer to us. It was a nerve-wracking time since she had been in that home for over 45 years. I am happy to say that all of her items are now delivered and she is loving her new life with myself and my family and my children.

I cannot be more happy to have their Grandma next to them. Thank you for all of your hard work, dedication and professionalism throughout this whole emotional and stressful time. I would give 100 Stars if possible!

I was referred to Allegiance Moving and Storage by a fellow colleague and I am glad they did. They were able to get my items packed, transported and reassembled all in time to welcome our new child.

I was able to concentrate on my wife and kids while Allegiance moving and storage did the rest and their customer service department was beyond what I expected.

I am now enjoying my family and new home and the best part is that it didn't break the bank or my back. Thank you for all your hard work and dedication.

I use the services of Allegiance Moving and Storage to assist me in moving my elderly father from his retirement home in Georgia to our home in FL. I was concerned about him living alone and so far away from me and my family due to his illness, calling Allegiance was the best decision that I could have made for him.

They not only made the transition easy but also came and packed all of his items and the priceless ones in his storage unit. The administration team was amazing and always available for his and my many questions and additions.

The crew the day of the move were punctual and kept him at ease with packing his items as if their own. Thank you for keeping my father at ease and delivering on all the agreements made. Highly recommend them!!

I can't thank Micheal from Allegiance Moving and Storage enough. He was so kind, patient and took his time with helping me figure out what I needed for my move. The crew was a pleasure and professional. They packed and handled all my items with such care and efficiency that I was shocked.

I had a horrible moving experience a few years back and was nervous going with another moving company but I took a leap of faith and landed in my new home with all my items in one piece and in its place. Thank you again to Mike and the whole Allegiance moving and storage team!

By far the best moving company I have ever dealt with. I could tell they had my best interests at heart. They have well exceeded my expectations and have really set the bar high for this industry.

They pay attention to detail, which really does stand out in this industry. They were respectful of our belongings while packing and they showed tremendous consideration for our home while loading up.

To say that a moving company is a blessing is not something you hear every day but Allegiance Moving and Storage definitely fits that definition. Not only was the moving coordinator Andy proficient and precise but he asked me questions that I didn't even think of.

I must say their customer service is top-notch and Robin is the sweetest! I am happy to know that my items are in good hands and will be delivered soon.

What a blessing it is to have a company that will stick by their word and deliver my precious items in one piece. I have heard and read so many horror stories and I now understand that it isn't just about what is written but the actions behind their words.

Allegiance moving and storage did not disappoint in any aspect, thank you bill for your amazing support and mike for your hard work at keeping my items safe.

I am happy to say that we have officially unpacked the LAST box of our move that began in August 2023. It was a big decision to uproot my life and move to a new location due to a career opportunity and to be able to trust the individuals shipping our household items across the country.

The thoroughness and detail they put into our move was extraordinary and I couldn't have asked for a better moving company. From start to finish we were not only informed but communicated with before we even had to call for any updates.

They have an amazing customer service team that kept my wife calm (most importantly) and explained the process so we could have the proper expectations and I could concentrate on my new job while they handled everything else from packing to reassembling our items in our new home.

We are definitely happy customers and would recommend them to any one moving at the last minute like myself especially with a family of 5. Thank you for your reliability and exceptional service during this new chapter in our lives.

Moving is not fun. It doesn't matter if it's down the street or across the country but with the help of Allegiance moving and storage It was a heck of a lot less stressful and agonizing.

I was able to concentrate on packing and making sure what I actually wanted to transport while they handled the rest and the hardest part which is not only the physical labor but all the logistics of my move. On the day of my only job was to sign and point to what needed to go where and at delivery the same.

It was seamless and although I wasn't the easiest nor most patient person to work with, they never batted an eye to help me understand and answer my MANY questions. I would recommend them to any person or family moving or planning a move.

I used Allegiance Moving and Storage back in May for my move from New York to Georgia. I was very pleased and surprised by not only the cost but the professionalism of the administrative and movers themselves.

I have used other companies before. I had a few bad situations with the movers that actually came to pick up my items but the crew with Allegiance moving and storage was not only hard working but punctual and efficient.

Who knew that moving your own stuff could be that stressful? I already have anxiety as is and I couldn’t be more thankful for Allegiance moving and storage. They helped me and my items get from one house to the next and everything arrived safely. I highly recommend this crew and Jackie was extremely patient.

If you ever have a large move and need someone you can rely on Allegiance Moving and Storage is your place to call!! Don’t hesitate having them help you during this stressful and overwhelming time.

I have a 5 bedroom home and moving across 8 states with all my items and family had me on edge until finding them. I not only received my home items in the time advised but all in one piece. Thank you dearly and I know who to call if I need to move again, which hopefully won't be for a very very long time.

I received my delivery a little over a week ago and as I start seeing my house turn into a home I wanted to take a moment to thank the amazing team at Allegiance Moving and Storage. They not only delivered my items on time but on every promise and guarantee given on the first and other calls that followed.

They also didn't kill my bank account like previous companies with hidden fees or unreasonable price. Thank you again to your team both on site and in the office.

The team at Allegiance Moving and Storage was a breath of fresh air after so many moves due to my career in the military. It was stress free and they were able to get my household of 5 people packed, loaded and delivered in the time needed before I had to deploy.

I am very pleased to know my family has what they need while I am away and to return to our new home sooner than later to join my family in our new home.

We had a great experience with Allegiance Moving and Storage. They arrived on time and worked quickly. They completed our move in about 4 hours. They were reliable and well-organized. All of the packing was done with care. They responds our messages very quickly. I would highly recommend them!

My family and I recently moved again from AZ to FL since I am in the military and I must say hats off to Allegiance Moving and Storage, not only did they pack all of our items and transported them safely and efficiently but also delivered in the time they would and helped us with a few things they weren't obligated to do so.

Thank you for your wonderful service and when not if I move again I have you guys saved as a contact. Thank you again from both me and my growing family.

The crew Allegiance sent were prompt to load the truck and arrived about an hour early for delivery. Time management is important to me, I have a very busy schedule. They understood my situation and did their best to accommodate my schedule.

I had an elevator reservation and loading doc and all kinds of things to arrange and the pros came through for me. Anyone with a busy schedule should call them they seem to know what a busy professional schedule looks like. I enjoyed working with Emmi. She kept me up to date on the truck.

We booked our cross-country move with Allegiance Moving and Storage six months in advance. At that time they were rated number two in the top ten moving companies. The movers assigned to us and Allegiance did not notify us as to our pickup day.

We had to make phone calls three days in a row to get a straight answer. They tried to appease us with excuses and/or lies. The two movers finally arrived at 7:30 p.m. and packed until 4:00 a.m. and put our belongings in storage somewhere. We told them delivery window could start on August 1.

Today, August 14, after multiple days of phone calling and leaving messages we still have not heard when our goods will be delivered. No one will call us back.

Customer service with Allegiance and Atlantis Van Lines is no way to treat customers. Their logistics team needs to be trained properly to guarantee delivery of goods on time.

STAY AWAY from this company and its’ Subcontractors-CAREFREE movers. False promises the whole way. Lost golf clubs and legs for dining tables, and major, major damage to nearly all large items. Go to ‘moving reviews.com’, and type in Carefree Movers (their subcontractor!).

Arrived in unmarked trucks/unprepared to reassemble beds etc, that was in contract. Said we had 4200 cf, and insisted we pay them the extra for that on pick up! And of course the non-binding estimate (NOT binding as advertised on their site!) ended up doubling.

(Despite the fact that when they arrived 3 weeks late to unload, the truck clearly was only filled to 2200.cf!) Took zero care with anything-every box was crushed/torn and/or dented. Said everything would be shrink wrapped! NOT^ SO!

One of their ads online gave them 5 * from AARP for multiple recent years, for service moving antique items! Said our wardrobe (which has always been on the 2nd floor), was too heavy! SOME items just thrown in truck with NO protection.

Said they were busy and had to leave ON DROP OFF, before they had finished putting items in place, and dumped a lot of the heavy items in the garage FOR US TO MOVE, WHICH WE COULDN’T, SO HAVE TO PAY SOMEONE ELSE TO MOVE THEM! Biggest SCAM out!.

After they had their money were very disinterested in doing anything to help at all-just couldn’t have cared less! Just kept giving US numbers to call! Now $11000 out of pocket w/ most large items damaged beyond repair (which have survived transatlantic move and 3 others just fine)!

DO NOT even think about going with his company. All they neg. reviews are absolutely true. Don’t believe ANY of the 5 star reviews at all. First read Movingreviews.com, and look up Carefree Movers (They also have 5 * reviews if you google them-probably 100lse) If I could I would give them 0*!

I needed to move out of my condo in an exceptionally a surprising bit of news and it was an extremely upsetting circumstance. They made the cycle very smooth and had the option to get me booked to move the following day.

They were really effective, pleasant, on schedule, and amazingly trustworthy. I would call them again on the off chance that I at any point expected to move once more.

I have nothing but good things to say about you guys! The customer service was out of this world! I was always kept informed with useful information regarding my move.

They called me with the eta for the movers and the movers even called me themselves when they were an hr away from me so I could be ready for them.

When they arrived I noticed they didn't even stop for a break. They were such hard workers! My pick up came and I had my delivery in just 5 days later. Thank you for your hard work.

5 stars! The service and staff were great! I would highly recommend this company. My husband and I were a bit hesitant to book our move with them because of a couple reviews. We took our chances. And I can honestly say we are happy with our choice to use Allegiance Moving!

We had a 3,000sqft home and nothing was packed and had to be out of here by the following Friday. The process of giving our inventory over the phone was super easy. Our move coordinator gave us a great price for a full pack as well.

The movers arrived on time and with all the materials and tools necessary. They were organized and extremely professional. Thumbs up!

The company (Brent) gave me promises about how good their movers were and all they could do. Through the process I was told they were brokers and only picked the best movers in the industry and they were very professional. I contracted them for our move and packing services.

Also included were storage costs as we were not going to buy a new home immediately due to it being winter and buying difficulties in New England at the current time. We decided to wait till spring to house hunt.

Allison for Allegiance told me the company moving us would be Big Shoulder Moving out of Chicago. Moving day; the movers (3) came in as scheduled about two hours later than scheduled. They introduced themselves, and I noticed they were very young but not a problem for me as everyone needs to start out somewhere.

The foreman asked me where to start and what was to stay and what should be moved. We were present most of the time but they assured we didn't need to be there the entire time. We left about two hours early the first night as they were still at it at 9pm.

I again came in the next morning and they came in about 1pm. The night before they said they finished filling the truck (26' box) and unloading it before they came in the a.m.

They were still at it around 11pm and had the truck as full as it could be loaded and took the items out of the shed before they finished for the night in the dark and I had told them from day one it was not lighted out there. Bad planning I thought? They didn't have it all loaded either.

They said they would have to come back very early and get the rest. They did get most of the rest but not all. Now, what I didn't say; They didn't take some of the stuff I pointed out, and did take some of what I didn't want taken. No biggie, I thought, I'll get it back when I have it delivered!

But I did have to ask some of my kids to take some of the stuff they didn't take after the fact. While closing up the shed I noticed they didn't take everything and also some of the items that were in the shed had been thrown on the hillside behind the shed!

At this point I was beyond irritated. While they were in the house they asked if they could have some of the bottled water. They drank it all and the soda and ice drink in the refrigerator. Also, they helped themselves to my snacks that were for our trip to the south on the road, this one of them admitted to.

The foremen didn't seem to have much direct control of his crew and they all did their own thing to some extent. They all had a lot to do and they seemed to be under a time crunch. This move was not professional and should have been different especially since I was charged a good 30% more for this move than Allegiance quoted.

I was quoted a low ball Number. It started out as under $6000.00, when they called to go over the final count it became almost 8000.00. When the movers came it was up to $ 12000.00. It went from 1300 sq feet to 2300 sq feet..

I had gotten rid of the washer, dryer, couch, entertainment center and coffee table that was in the original Estimate.. I would have sold all my things if I had known what the real cost would be, I knew more than likely it could be more, but not double..

It was a long distance move, but no way should it have been so badly estimated. So stay away from this company..They will say anything to get the business.

I am not a customer, but I have called Allegiance 21 times--that is the exact number from my call history and does not include other calls and emails made by my other family members--to try to help my parents with a very difficult situation. They hired Allegiance to help them move from AZ to FL.

I received one and only callback during that time on October 18th from Monica, who was only calling to correct a mistake she made over the phone a few minutes before, and who then proceeded to berate me for the second time that day.

Allegiance hired Royal Star to do my parents' move. When the movers showed up, they charged $22,000 more than the original bid bringing the total to $40,000. When I questioned Allegiance about this, I was told multiple times it was my mom's fault for not giving a more accurate inventory.

The original bid from Allegiance was for 2647 cubic feet ($18,000). The amount charged was 4300 cubic feet ($40,000). The actual cubic feet was less than 3500 cubic feet based on the dimensions of the 53 foot delivery trailer that arrived at the new home Oct 19th almost 2 months after it was supposed to arrive.

In addition to their inaccurate calculations of the extra cubic feet, Royal Star included several bogus charges including labor fees, shuttle fees (because they chose not to bring a big enough truck), tax (which was already included and should not have been added), storage fees (which we did not want or ask for), and a hefty "bulk" fee which was $2200 more than Allegiance originally estimated for a baby grand piano and kayak.

It was not until our attorney called that Allegiance even addressed these charges directly with Royal Star or made an attempt to reinstate the military discount which was part of the original bid from Allegiance.

Allegiance repeatedly brushed off the additional charges with inconsistent explanations (most likely parroting Royal Star) and said there was nothing they could do. They put the responsibility completely on my family to work it out with the mover, who by the way would not answer our calls.

Federal regulations state the broker has to provide a list of potential companies who are going to complete the move (which we did not know about initially) and which Allegiance did not do.

They have a locked list of carriers on their website which a customer can access if the customer requests the information. I have still not seen this list, and Allegiance has refused to provide it to us retroactively. All that might be legal, but it is purposefully evasive and unethical.

A few days after Royal star showed up to move, they received an Out-of-Service order from FMCSA. I discovered later from reading reviews and complaints about Royal Star that they have a history of unethical behavior, including but not limited to charging more than double for original estimates, forcing clients to pay in cash and sign contracts under duress, aggressive--sometimes threatening--behavior towards customers, harassment, damaging items, and late deliveries.

When I questioned Allegiance customer service they said, "we've never had problems before." However, they also informed me within a few days after pickup that they were no longer using Royal Star (I presume due to the out-of-transport order).

Since Royal Star had already taken $27,000 and driven off with my family's stuff this obviously did little to console me. Royal Star hung up on on me, my sister, my mom, and our attorney on multiple occasions, specifically Avi and Shay.

Avi threatened to hold items hostage on multiple occasions, both over the phone in August and in person at delivery. In August I was told by Royal Star the delivery truck was in Denver and would arrive within 4-10 business days of Aug 31st.

In September I was told the truck was in Florida and would arrive Saturday (Sep 11) at 5pm. On Saturday (Sep 11) I was told if the driver hadn't called, he would probably deliver the items the next day (Sep 12). I asked for the driver's phone number. They refused to give it to me. Nothing arrived.

Later that week I was told the truck broke down somewhere in Alabama or Louisiana and they would call me when they could. They hung up on me when I tried to get specific information. After that no one answered my calls for a month.

Allegiance could not get ahold of Royal Star either, although I was told (and I genuinely believe) they were trying to contact them. In October (the week of the 11th) my mother was told by Royal Star the items were still in Arizona and they were looking for a delivery driver.

This means they had been lying about everything the previous month or they were lying now. The delivery was already several days late past the incredibly generous 30-day business day buffer zone they had given themselves in the contract.

Throughout the week Royal Star did not answer calls and hung up on my sister after she asked for specifics on delivery. I got very little help from Allegiance after calling almost every day the week before delivery.

On Oct 15 I was told by Joann at Allegiance via email that the delivery would be Monday (Oct 18th). I asked for the location of the truck. Allegiance refused to give it to me because the truck was en route and had other customers' items on it (this was not actually true as we learned later on).

I asked for the license plate number and was told I could ask the driver. I asked for the driver's phone. I was told the driver would call me.

I still wanted to speak with Joann over the phone so I could have a conversation and get more specific information about her interaction with Royal Star, especially since we hadn't been able to reach them, and they had not called.

However, by Monday (Oct 18th) customer service became hostile and aggressive, specifically Monica. She told me Joann was busy (she was also out of office almost the entire week previously).

I was still able to email Joann, but she would not call me despite multiple requests to speak with her over the phone. When I asked her again for the driver's phone number, she said the carrier would call me.

I asked if there was a reason, I could not have the driver's phone number. She said Royal Star refused to give her the number. Eventually, Avi from Royal Star texted my mom later the 18th that delivery would be Tuesday (Oct 19th) at 7am. He again refused to give the driver's phone number.

She asked to be present for the weigh in of the truck before unloading. He did not arrange for this despite multiple promises to do so previously. He continued refusing to give us the driver's number and claimed the driver only spoke Spanish (we learned this was a lie).

I told him I speak Spanish and to please give me the driver's phone number. He did not respond to texts or calls after that. On Tuesday (Oct 19) the delivery truck arrived. I was on the phone with my mom for the entirety of the move for 4 hours. While I was not physically present, I heard Avi threatening my family.

He threatened to keep the weight ticket, said the driver would be unable to weigh the truck after unloading because the driver had another job in Tampa, said he would call the Sheriff if anyone recorded him (although no one was recording him and no one would have minded if he had called the sheriff, the issue is more that he was purposely trying to threaten and intimidate them).

He also continued refusing to let anyone speak to the driver. When the driver--who did not work for Royal Star but was hired to complete the move after Royal Star lost their license--came out, he was completely cooperative and forthcoming. He spoke perfect English.

He gave my sister his phone number. He said he was also upset with Avi because he was ready to deliver on Saturday and had been sitting in Melbourne all weekend waiting to unload.

He said he could go to the weight station immediately with my sister after the truck was unloaded and get the final weight ticket so she could be reimbursed by her employer for the move. He did not have any other job in Tampa, he was going home.

There was absolutely no resistance from the driver to give out his information, to let my family take pictures, or to give us the dimensions of the truck. I am baffled as to how Allegiance could have ever trusted Royal Star as one of their carriers when they are purposefully deceitful and evasive.

I am furious that even now they continue to defend Royal Star, so they won't have to admit any fault in this horrendous move.

Emotional Distress: I would need the customer service recordings from Allegiance to give exact dates and times when my emotional distress became disabling, but I can confidently say I had multiple panic attacks immediately following my conversations with the customer service representatives at Allegiance.

I feel this is relevant and important to report. I had at least one panic attack the end of August where I got stuck in a parking lot in Costco because I was too distressed to drive home; at least one in September, and most recently Oct 18th. My husband and health care providers can confirm this.

I know some of those conversations, including most recently, were with Monica but I'm not sure if she was the only one because I didn't always get names. In addition to my panic attacks, my mother had shingles and had to sleep on an air mattress in an empty house for two months.

We—this includes my parents, siblings, and spouse—have agonized over this move. We have lost sleep, I have frequently been unable to eat because of stress, and I personally have been treated by members of Allegiance and Royal Star with hostility.

Financial Compensation: I have repeatedly requested a refund of the broker fee, from Allegiance. They offered $200 if the customer agreed to sign a document that accepted this refund as "full satisfaction."

This $200 refund is less than 4% of the broker fee they collected before the movers ever even arrived. Unsurprising, we have refused this offer. I feel this issue is unresolved.

Stay away from this dishonest moving company. They brokered a move for me from Ohio to Florida in 2021. We were assured by Allegiance that the delivery would be within 6 to 10 days of the pickup. However it is now nearly 4 weeks later and furniture has not yet been delivered.

It turns out the Allegiance did not even communicate the delivery range we were told to the moving company. The movers had no idea about it, and no intention of doing it that quickly.

If I had known that it would take this long I would have packed completely differently and been much better prepared to wait. Allegiance does not care about the customer, only about their profit from the deal.

Certainly no elderly people should be subjected to this company, who deserve better than to be unexpectedly sleeping on the floor because of a dishonest moving broker. Avoid using Allegiance Moving and Storage at all costs.

I absolutely HATE writing bad reviews, but the AMERICAN people deserve better than scam artist that have arose from this pandemic! Before you read mine and see all of the other 5 star reviews.... Read into what those reviews are. Then go ahead and read the 1 star reviews.

You have to read between the lines as I too was tricked by the common 5 star review post! Please review YELP as well and other platforms for reviews... This will assist with a more clear picture as to the etiquette of this company.

This is hands down the most un professional company I have EVER met. Let me start off by stating that Mike ** is THE WORST quality assurance I have ever dealt with. I called in to inquire info about my move and was transferred by Angelica to Mike **.

This man proceeded to explain to me that the customer service rep that I placed my order with was no longer with the company. Mike then openly admitted that he was lying to customers and he his hands were tied.

Instead of offering a solution, I was THREATENED to have my service cancelled due to, "I CAN'T AFFORD ANOTHER BAD REVIEW".

What do you do at this point moving from CA to Tx, say ok Mike, I understand now that Todd scammed me but since that was not you, I am just going to cancel the your order to not expose the terrible service provided?

So I HAPPILY just went ahead and thanked Mike **, for what now I don't know... wait I do, I am compassionate and understand that this was not his issue so I gave this company the benefit of the doubt.

This is pathetic, anyone that ever moved before, let alone cross country, it is very stressful. Todd **, the man I scheduled the move with, is no longer with the company due to false advertisement.

They also claim that they are recognized by other large businesses that I too have called to inquire info about this company and they lied about this too. Good luck trying to get a hold of someone to give you actual info, it won't happen.

They brokered me out to Cross Country Moving Company out of CA. They were great however upon trying to contact this company, the phone # that they have, no one answers.

I then am once again at Allegiance mercy, thanks for all the great help once again Angelica, as you will be on hold for minimum at times for 30 min +/-, to only received "0" helpful info.

She then assured me that someone would contact me up to 3 days prior to having my items received, this never happened causing my family that I logistically my items prior to my arrival at my new home, to cause MAJOR displacement for them when all was needed was just at minimum 12 hrs of a heads up...

This NEVER happened. I urge you to reconsider this company. This is not what AMERICA is about. These are scam artist just wanting to do bare minimum and take advantage of individuals that place trust in complete strangers for their livelihood that we all work so hard for.

I don't even want to go into the items that were destroyed upon the move as this has nothing to do with this company. PLEASE DO NOT USE THIS COMPANY. VERY UN AMERICAN!

PAY THE EXTRA 1000 to go with another broker company that actually understands logistics and is compassionate to their customers! I have some other friends that are moving cross country now. I will update with who they went with here, hoping to help the next consumer!

Here is the following contacts I will be spending large amounts of time to assess that NO other AMERICAN will be at the mercy of this horrible service.

Based on my communication how my claim results with the other company, I will potentially be seeking legal assistance as I spent way too much money to receive the service I did.

We canceled within 24 hrs, they keep 10% of our down payment, we canceled because the person that called to make sure the inventory was right, he was very rude and disrespectful. I told him to cancel and he said we would not get our deposit back, I finally got all back but 10%.

HORRIBLE EXPERIENCE! Crooks!!! I paid for my father's things to be transported from Upstate New York to North Carolina. They called a day earlier than our moving window and asked if they could pick up his things in 2 hours.

After paying over 100.00 for a cab-ride home to be there to meet the movers unexpectedly and not on the schedule we had agreed to; they didn't show up for another SEVEN HOURS, at almost 8:00pm (AT NIGHT)!

And then charged my father an extra 250.00 alleging his items were more than the quoted cubic footage; which I KNOW is a lie because we measured AND TOOK PICTURES OF EVERYTHING beforehand!!!

Now, almost 2 WEEKS LATER, we STILL DON'T KNOW WHERE HIS THINGS ARE!!!! We were told the things would be delivered 5 days after pick-up, on Monday, August 3rd; so I took off work to be there and they never showed up; that was a week ago.

I called customer service last Friday and they said they would call me back with an ETA later that morning and I still have not heard back from them. When I call the number they called me from, it is forwarded to a voicemailbox that is full.

Allegiance Moving and Storage lied to me and took advantage of me. They said they would adjust my cubic feet of household goods when they load it on the truck. They lied and they don't know how to pack a truck. Do not sign anything. They say they unpack your stuff, they don't. I have 11 moving blankets to prove it. I am considered a senior and they took full advantage of me and during the COVID-19 by doubling the cost of my move.

My mother and I were so happy with Allegiance Moving and Storage. They were so professional. They got started promptly and were super nice all day long. She was moving from California to Arizona after retiring and they made a very emotional day for her into something wonderful. This is a great team to work with. Thank you again Allegiance. We are so happy with your work and consider ourselves blessed to have found your services.

I would recommend Allegiance to literally everyone. They were very affordable and gave us excellent service. I was really worried about my move because it was such a long distance from New Jersey to California but Allegiance made the whole thing seamless.

They were so professional that they were able to ease my mind right away. Their office staff is also wonderful and were always super responsive when we needed something. I also wanted to say that their driver was both quick and great at handling everything during the move.

This is the second time I have hired these guys and they are just awesome. We were living in a second floor condo that was very tricky to get large furniture in and out of. These guys however were on top of it and very efficient. They really made the whole thing look easy. Everyone was nice, polite, and very friendly. I highly recommend using this company. I don’t write many reviews but after my experience with this company they definitely deserve 5 stars!

Allegiance Moving and Storage has the best movers. They did such a great job when they came to our home for our relocation. They got everything to us in record time without a single scratch on anything. Such a great job guys! Thank you Allegiance! Keep up the great work! Also, something I wanted to mention is that their pricing is very affordable. It was much less than what I budgeted which gave us extra money to buy a few new things for our new home. Allegiance Moving and Storage is awesome!

Hiring Allegiance was a very pleasant experience. They had very positive attitudes and excellent work ethic. They came in ready to work and didn’t stop until the job was completely done. Everything was handled quickly and carefully. I really wish that I could give them more stars. I’m very glad I used them for my move. Right from the beginning they were on top of everything. I really can’t express how grateful I am. I have heard so many terrible stories about poor moving experiences but this company is one of the good ones. I am so satisfied with their work and how well they handled my move. I will definitely be using them again.

I used Allegiance first for temporary storage after we sold our house and then to move our things after we purchased our new one. They were a very fast and very hard workers. They were so helpful and attentive to our every need. I can also say they were very reasonably priced. Much less than I expected. I would recommend this company to anyone is moving or to anyone who is looking for storage for their belongings. They did a great job.

When I first reached out to Allegiance they were very responsive. They genuinely wanted to know what our needs were and gave us a spot on quote. The price was far more affordable than many of the other companies I had used in the past and so I was more than happy to hire them. They were very professional to work with.

I genuinely felt like they went above and beyond to work with me and my family and get things done on time. If you are moving this company does it all! I would use them again without any hesitation.

Such an awesome company! I highly recommend using them if you’re planning a move. Their office staff are such effective communicators. They made scheduling easy and handled everything professionally. The three movers we had were so hard working. Our move was long distance and so it took a lot of work but everyone Allegiance worked hard to make it happen. I have nothing but positive things to say about this company. It was so nice to not have any stress on the day of my move.