Allegiance Moving and Storage

4.5 Stars (141 Reviews)

Updated:

Allegiance Moving and Storage is a licensed moving broker that coordinates both residential and commercial moves. The broker connects customers with carefully-vetted moving companies to ensure relocation goes smoothly. Allegiance Moving & Storage helps customers get to their new destinations in the most efficient and affordable way possible.

Editorial Breakdown

Easy Quote

4.5 Stars

Ease of Purchase

4.6 Stars

Price

4.4 Stars

Coverage Area

4.5 Stars

Overall Rating

4.5 Stars

Bottom Line

Allegiance Moving and Storage connects customers with vetted movers to ensure and smooth and efficient moving process.

Allegiance Moving and Storage gets the best price for each customer’s move via volume discounts from their moving company partners. Whether the move is local or cross-country, the broker guides each customer throughout the entire process. Allegiance offers a range of helpful services to ensure the customer has a safe and stress-free moving experience.

Pros

  • Arranges the entire move
  • Offers several moving services
  • Coordinates residential and commercial relocation
  • Negotiates volume discounts

Cons

  • Limited information about auto transport service

Allegiance Moving and Storage Long-Distance and Local Moves

Allegiance Moving and Storage coordinates the full spectrum of moving services, whether customers are relocating across town or the country. The customer service team is available before, during and after their move for support through the whole process. Quality assurance staff check in periodically to ensure customer satisfaction.

ServiceDescription
Residential MovingTransport belongings from any size homes
Commercial MovesTransport furniture and business items from offices of any size
Professional PackingPack goods securely to prevent damage. Unpack at new location
Auto TransportCar shipping services relocate vehicles safely
StorageShort- or long-term storage in a secure, climate-controlled facility
Allegiance Moving and Storage Services

How Allegiance Moving and Storage Works for You

Allegiance Moving and Storage is a broker that coordinates all you need to complete a safe and timely relocation. A standard move the company organizes includes:

  • Transportation of household or commercial office goods
  • Wrapping furniture to prevent damage
  • An itemized inventory of all goods to include with pre-move condition
  • Up to 30 days of free storage
  • Packing tape and moving pads, but not boxes and packing materials

The mover may disassemble and reassemble furniture. Ask Allegiance to ensure the mover has the proper tools if you need this service. A specialized third party may need to handle particularly delicate or ornate furniture. Give Allegiance Moving and Storage sufficient details to ensure your furniture gets proper handling in your moving estimate.

Allegiance Moving and Storage Professional Packing

Professional packing and unpacking is not part of a standard move. Allegiance Moving and Storage can arrange for this service for an additional fee. Using a packing and unpacking service may be a good idea for consumers if they:

  • Have a large number of belongings
  • Are short on time
  • Are moving long-distance
  • Own several fragile items

Packing services save customers time and in turn, relieve their stress. Professional packers ensure treasured possessions arrive intact at the new location.

Allegiance Moving and Storage Costs

Since every move is different, Allegiance Moving and Storage does not disclose general service costs on its website. However, you will receive a binding estimate, so there are no financial surprises during the move. The estimate shouldn’t change unless you add more services after the quote, or discover additional items you need transported.

To give you an idea of moving costs, we compiled some average long-distance moving cost information.

Allegiance Moving and Storage logo
4.5 Stars

Allegiance Moving and Storage

  • Offers Packing Services
  • Handles Fragile Items

Allegiance Moving and Storage Add-On Costs

Allegiance lists some potential extra costs in the terms and conditions. Not all movers charge these fees, but they are relatively standard across all moving companies.

  • $50 to move items down each flight of stairs after the first
  • $75 to move items every 100 feet after the first 100 feet
  • $0.35 to $0.45 per cubic foot of belongings stored after the first month of free storage
  • $300+ if the truck is unable to park at the new destination, requiring shuttles

Review your agreement with Allegiance Moving and Storage carefully to be sure you understand all costs. Ask if the carrier charges a tariff, which increases your final bill.

How to Hire Allegiance Moving and Storage

To initiate an Allegiance Moving and Storage move, call the broker or fill out the quick five-question online quote form. Once submitted, a company representative will contact you to discuss your relocation needs in detail.

Once you receive and agree to a firm quote, your downpayment is 30% of the estimate plus an estimate fee. Allegiance then begins coordinating the professional required to complete the move. You must pay 50% of the remaining balance before the moving company picks up your items. The remaining balance gets paid before unloading at the new location.

Allegiance Moving and Storage Complaints

Allegiance Moving and Storage receives mixed reviews online. Raters on VerifiedMovers give the broker 5 out of 5 stars. The average reviewer score on the Better Business Bureau site is about 3.5 out of 5 stars. BirdEye gives Allegiance 3.9 stars on a 5-star scale. The company has many satisfied customers, but there are some complaints online. Issues are regarding unforeseen moving cost increases, delivery delays and poor customer service. Some of these problems originate with the mover and not Allegiance Moving and Storage.

Allegiance Moving and Storage Q&A

How does Allegiance Moving and Storage vet its moving company partners?

Allegiance Moving and Storage carefully screens moving partners by reviewing each company’s safety record and reputation. Movers are verified and authorized by the Federal Motor Carrier Safety Administration (FMCSA) to transport consumer goods.

All moving companies have adequate cargo, bodily injury and property damage insurance. Finally, Allegiance ensures partners provide binding estimates to eliminate price changes. However, movers are permitted to use subcontractors.

What is the Allegiance Moving and Storage cancellation policy?

Customers who cancel their move within 72 hours of booking get a full refund of their deposit less a 10% administration fee. Cancellations after the 72-hour mark are eligible for a 50% deposit refund. Cancellations made within 72 hours of the customer’s first available pickup date are nonrefundable.

Reservations booked within five days of the customer’s first available pickup date are also not refunded. Customers can use nonrefundable deposits toward another move within 12 months.

What happens if a consumer’s belongings are damaged during an Allegiance Moving and Storage move?

Customers experiencing damage should contact Allegiance Moving and Storage. Allegiance will guide them through the claim process. Per the industry standard, customers are eligible to receive $0.60 per pound of damaged goods, up to $10,000. This coverage is industry-standard, but it’s usually inadequate. We recommend buying additional insurance to protect against loss regardless of the mover you use.

Does Allegiance Moving and Storage guarantee pickup and delivery dates?

Unless the customer purchases the optional Premium Guaranteed Service package, Allegiance Moving and Storage does not guarantee pickup or delivery dates. Circumstances like weather, traffic and truck breakdowns can cause dates to shift. Customers should be prepared to wait up to 30 business days from their first available delivery date to receive their items.

Does Allegiance Moving and Storage disconnect or reconnect appliances?

Customers will have to make other arrangements to disconnect appliances at the location they are leaving and reconnect at the destination. Depending on the appliance, this may require an electrician, plumber or handyman.

Conclusion

Allegiance Moving and Storage helps both residential and commercial customers affordably relocate to their new destination. The broker partners with licensed moving professionals to transport consumer belongings safely and securely. Allegiance tailors moving services to each customer’s situation, ensuring a worry-free moving experience no matter how far they’re going.

Allegiance Moving and Storage logo
4.5 Stars

Allegiance Moving and Storage

  • Offers Packing Services
  • Handles Fragile Items

141 Allegiance Moving and Storage Reviews

Write Review
5 Stars

August 30 2023 3:37PM

I used Allegiance Moving and Storage back in May for my move from New York to Georgia. I was very pleased and surprised by not only the cost but the professionalism of the administrative and movers themselves.

I have used other companies before. I had a few bad situations with the movers that actually came to pick up my items but the crew with Allegiance moving and storage was not only hard working but punctual and efficient.

Zachary B.
Denver, CO
5 Stars

August 29 2023 3:50PM

Who knew that moving your own stuff could be that stressful? I already have anxiety as is and I couldn’t be more thankful for Allegiance moving and storage. They helped me and my items get from one house to the next and everything arrived safely. I highly recommend this crew and Jackie was extremely patient.

Joseph S.
Los Angeles, CA
5 Stars

August 28 2023 3:18PM

If you ever have a large move and need someone you can rely on Allegiance Moving and Storage is your place to call!! Don’t hesitate having them help you during this stressful and overwhelming time.

I have a 5 bedroom home and moving across 8 states with all my items and family had me on edge until finding them. I not only received my home items in the time advised but all in one piece. Thank you dearly and I know who to call if I need to move again, which hopefully won't be for a very very long time.

Charles E.
Chicago, IL
5 Stars

August 25 2023 3:17PM

I received my delivery a little over a week ago and as I start seeing my house turn into a home I wanted to take a moment to thank the amazing team at Allegiance Moving and Storage. They not only delivered my items on time but on every promise and guarantee given on the first and other calls that followed.

They also didn't kill my bank account like previous companies with hidden fees or unreasonable price. Thank you again to your team both on site and in the office.

Stephen F.
San Diego, CA
5 Stars

August 23 2023 4:00PM

The team at Allegiance Moving and Storage was a breath of fresh air after so many moves due to my career in the military. It was stress free and they were able to get my household of 5 people packed, loaded and delivered in the time needed before I had to deploy.

I am very pleased to know my family has what they need while I am away and to return to our new home sooner than later to join my family in our new home.

Mathew V.
Los Angeles, CA
5 Stars

July 31 2023 7:39PM

We had a great experience with Allegiance Moving and Storage. They arrived on time and worked quickly. They completed our move in about 4 hours. They were reliable and well-organized. All of the packing was done with care. They responds our messages very quickly. I would highly recommend them!

Edward T.
Miami, FL
5 Stars

December 27 2022 9:31AM

My family and I recently moved again from AZ to FL since I am in the military and I must say hats off to Allegiance Moving and Storage, not only did they pack all of our items and transported them safely and efficiently but also delivered in the time they would and helped us with a few things they weren't obligated to do so.

Thank you for your wonderful service and when not if I move again I have you guys saved as a contact. Thank you again from both me and my growing family.

Elvie D.
Orlando, FL
5 Stars

December 14 2022 9:57AM

The crew Allegiance sent were prompt to load the truck and arrived about an hour early for delivery. Time management is important to me, I have a very busy schedule. They understood my situation and did their best to accommodate my schedule.

I had an elevator reservation and loading doc and all kinds of things to arrange and the pros came through for me. Anyone with a busy schedule should call them they seem to know what a busy professional schedule looks like. I enjoyed working with Emmi. She kept me up to date on the truck.

Kate H.
Miami, FL
1 Star

August 15 2022 12:32AM

We booked our cross-country move with Allegiance Moving and Storage six months in advance. At that time they were rated number two in the top ten moving companies. The movers assigned to us and Allegiance did not notify us as to our pickup day.

We had to make phone calls three days in a row to get a straight answer. They tried to appease us with excuses and/or lies. The two movers finally arrived at 7:30 p.m. and packed until 4:00 a.m. and put our belongings in storage somewhere. We told them delivery window could start on August 1.

Today, August 14, after multiple days of phone calling and leaving messages we still have not heard when our goods will be delivered. No one will call us back.

Customer service with Allegiance and Atlantis Van Lines is no way to treat customers. Their logistics team needs to be trained properly to guarantee delivery of goods on time.

Karen K.
Hubert, NC
1 Star

June 12 2022 1:36PM

STAY AWAY from this company and its’ Subcontractors-CAREFREE movers. False promises the whole way. Lost golf clubs and legs for dining tables, and major, major damage to nearly all large items. Go to ‘moving reviews.com’, and type in Carefree Movers (their subcontractor!).

Arrived in unmarked trucks/unprepared to reassemble beds etc, that was in contract. Said we had 4200 cf, and insisted we pay them the extra for that on pick up! And of course the non-binding estimate (NOT binding as advertised on their site!) ended up doubling.

(Despite the fact that when they arrived 3 weeks late to unload, the truck clearly was only filled to 2200.cf!) Took zero care with anything-every box was crushed/torn and/or dented. Said everything would be shrink wrapped! NOT^ SO!

One of their ads online gave them 5 * from AARP for multiple recent years, for service moving antique items! Said our wardrobe (which has always been on the 2nd floor), was too heavy! SOME items just thrown in truck with NO protection.

Said they were busy and had to leave ON DROP OFF, before they had finished putting items in place, and dumped a lot of the heavy items in the garage FOR US TO MOVE, WHICH WE COULDN’T, SO HAVE TO PAY SOMEONE ELSE TO MOVE THEM! Biggest SCAM out!.

After they had their money were very disinterested in doing anything to help at all-just couldn’t have cared less! Just kept giving US numbers to call! Now $11000 out of pocket w/ most large items damaged beyond repair (which have survived transatlantic move and 3 others just fine)!

DO NOT even think about going with his company. All they neg. reviews are absolutely true. Don’t believe ANY of the 5 star reviews at all. First read Movingreviews.com, and look up Carefree Movers (They also have 5 * reviews if you google them-probably 100lse) If I could I would give them 0*!

Tina H.
Raleigh, NC
5 Stars

April 06 2022 9:12PM

I needed to move out of my condo in an exceptionally a surprising bit of news and it was an extremely upsetting circumstance. They made the cycle very smooth and had the option to get me booked to move the following day.

They were really effective, pleasant, on schedule, and amazingly trustworthy. I would call them again on the off chance that I at any point expected to move once more.

Alysha M.
Miami, FL
5 Stars

April 05 2022 10:35AM

I have nothing but good things to say about you guys! The customer service was out of this world! I was always kept informed with useful information regarding my move.

They called me with the eta for the movers and the movers even called me themselves when they were an hr away from me so I could be ready for them.

When they arrived I noticed they didn't even stop for a break. They were such hard workers! My pick up came and I had my delivery in just 5 days later. Thank you for your hard work.

Larry G.
Kissimmee, FL
5 Stars

March 29 2022 2:00PM

5 stars! The service and staff were great! I would highly recommend this company. My husband and I were a bit hesitant to book our move with them because of a couple reviews. We took our chances. And I can honestly say we are happy with our choice to use Allegiance Moving!

We had a 3,000sqft home and nothing was packed and had to be out of here by the following Friday. The process of giving our inventory over the phone was super easy. Our move coordinator gave us a great price for a full pack as well.

The movers arrived on time and with all the materials and tools necessary. They were organized and extremely professional. Thumbs up!

Karen K.
Mount Laurel, NJ
2 Stars

February 02 2022 2:40AM

The company (Brent) gave me promises about how good their movers were and all they could do. Through the process I was told they were brokers and only picked the best movers in the industry and they were very professional. I contracted them for our move and packing services.

Also included were storage costs as we were not going to buy a new home immediately due to it being winter and buying difficulties in New England at the current time. We decided to wait till spring to house hunt.

Allison for Allegiance told me the company moving us would be Big Shoulder Moving out of Chicago. Moving day; the movers (3) came in as scheduled about two hours later than scheduled. They introduced themselves, and I noticed they were very young but not a problem for me as everyone needs to start out somewhere.

The foreman asked me where to start and what was to stay and what should be moved. We were present most of the time but they assured we didn't need to be there the entire time. We left about two hours early the first night as they were still at it at 9pm.

I again came in the next morning and they came in about 1pm. The night before they said they finished filling the truck (26' box) and unloading it before they came in the a.m.

They were still at it around 11pm and had the truck as full as it could be loaded and took the items out of the shed before they finished for the night in the dark and I had told them from day one it was not lighted out there. Bad planning I thought? They didn't have it all loaded either.

They said they would have to come back very early and get the rest. They did get most of the rest but not all. Now, what I didn't say; They didn't take some of the stuff I pointed out, and did take some of what I didn't want taken. No biggie, I thought, I'll get it back when I have it delivered!

But I did have to ask some of my kids to take some of the stuff they didn't take after the fact. While closing up the shed I noticed they didn't take everything and also some of the items that were in the shed had been thrown on the hillside behind the shed!

At this point I was beyond irritated. While they were in the house they asked if they could have some of the bottled water. They drank it all and the soda and ice drink in the refrigerator. Also, they helped themselves to my snacks that were for our trip to the south on the road, this one of them admitted to.

The foremen didn't seem to have much direct control of his crew and they all did their own thing to some extent. They all had a lot to do and they seemed to be under a time crunch. This move was not professional and should have been different especially since I was charged a good 30% more for this move than Allegiance quoted.

Michael B.
Fredericktown, OH
1 Star

January 08 2022 4:20AM

I was quoted a low ball Number. It started out as under $6000.00, when they called to go over the final count it became almost 8000.00. When the movers came it was up to $ 12000.00. It went from 1300 sq feet to 2300 sq feet..

I had gotten rid of the washer, dryer, couch, entertainment center and coffee table that was in the original Estimate.. I would have sold all my things if I had known what the real cost would be, I knew more than likely it could be more, but not double..

It was a long distance move, but no way should it have been so badly estimated. So stay away from this company..They will say anything to get the business.

Virgini L.
Whitsett, NC
1 Star

October 22 2021 8:44PM

I am not a customer, but I have called Allegiance 21 times--that is the exact number from my call history and does not include other calls and emails made by my other family members--to try to help my parents with a very difficult situation. They hired Allegiance to help them move from AZ to FL.

I received one and only callback during that time on October 18th from Monica, who was only calling to correct a mistake she made over the phone a few minutes before, and who then proceeded to berate me for the second time that day.

Allegiance hired Royal Star to do my parents' move. When the movers showed up, they charged $22,000 more than the original bid bringing the total to $40,000. When I questioned Allegiance about this, I was told multiple times it was my mom's fault for not giving a more accurate inventory.

The original bid from Allegiance was for 2647 cubic feet ($18,000). The amount charged was 4300 cubic feet ($40,000). The actual cubic feet was less than 3500 cubic feet based on the dimensions of the 53 foot delivery trailer that arrived at the new home Oct 19th almost 2 months after it was supposed to arrive.

In addition to their inaccurate calculations of the extra cubic feet, Royal Star included several bogus charges including labor fees, shuttle fees (because they chose not to bring a big enough truck), tax (which was already included and should not have been added), storage fees (which we did not want or ask for), and a hefty "bulk" fee which was $2200 more than Allegiance originally estimated for a baby grand piano and kayak.

It was not until our attorney called that Allegiance even addressed these charges directly with Royal Star or made an attempt to reinstate the military discount which was part of the original bid from Allegiance.

Allegiance repeatedly brushed off the additional charges with inconsistent explanations (most likely parroting Royal Star) and said there was nothing they could do. They put the responsibility completely on my family to work it out with the mover, who by the way would not answer our calls.

Federal regulations state the broker has to provide a list of potential companies who are going to complete the move (which we did not know about initially) and which Allegiance did not do.

They have a locked list of carriers on their website which a customer can access if the customer requests the information. I have still not seen this list, and Allegiance has refused to provide it to us retroactively. All that might be legal, but it is purposefully evasive and unethical.

A few days after Royal star showed up to move, they received an Out-of-Service order from FMCSA. I discovered later from reading reviews and complaints about Royal Star that they have a history of unethical behavior, including but not limited to charging more than double for original estimates, forcing clients to pay in cash and sign contracts under duress, aggressive--sometimes threatening--behavior towards customers, harassment, damaging items, and late deliveries.

When I questioned Allegiance customer service they said, "we've never had problems before." However, they also informed me within a few days after pickup that they were no longer using Royal Star (I presume due to the out-of-transport order).

Since Royal Star had already taken $27,000 and driven off with my family's stuff this obviously did little to console me. Royal Star hung up on on me, my sister, my mom, and our attorney on multiple occasions, specifically Avi and Shay.

Avi threatened to hold items hostage on multiple occasions, both over the phone in August and in person at delivery. In August I was told by Royal Star the delivery truck was in Denver and would arrive within 4-10 business days of Aug 31st.

In September I was told the truck was in Florida and would arrive Saturday (Sep 11) at 5pm. On Saturday (Sep 11) I was told if the driver hadn't called, he would probably deliver the items the next day (Sep 12). I asked for the driver's phone number. They refused to give it to me. Nothing arrived.

Later that week I was told the truck broke down somewhere in Alabama or Louisiana and they would call me when they could. They hung up on me when I tried to get specific information. After that no one answered my calls for a month.

Allegiance could not get ahold of Royal Star either, although I was told (and I genuinely believe) they were trying to contact them. In October (the week of the 11th) my mother was told by Royal Star the items were still in Arizona and they were looking for a delivery driver.

This means they had been lying about everything the previous month or they were lying now. The delivery was already several days late past the incredibly generous 30-day business day buffer zone they had given themselves in the contract.

Throughout the week Royal Star did not answer calls and hung up on my sister after she asked for specifics on delivery. I got very little help from Allegiance after calling almost every day the week before delivery.

On Oct 15 I was told by Joann at Allegiance via email that the delivery would be Monday (Oct 18th). I asked for the location of the truck. Allegiance refused to give it to me because the truck was en route and had other customers' items on it (this was not actually true as we learned later on).

I asked for the license plate number and was told I could ask the driver. I asked for the driver's phone. I was told the driver would call me.

I still wanted to speak with Joann over the phone so I could have a conversation and get more specific information about her interaction with Royal Star, especially since we hadn't been able to reach them, and they had not called.

However, by Monday (Oct 18th) customer service became hostile and aggressive, specifically Monica. She told me Joann was busy (she was also out of office almost the entire week previously).

I was still able to email Joann, but she would not call me despite multiple requests to speak with her over the phone. When I asked her again for the driver's phone number, she said the carrier would call me.

I asked if there was a reason, I could not have the driver's phone number. She said Royal Star refused to give her the number. Eventually, Avi from Royal Star texted my mom later the 18th that delivery would be Tuesday (Oct 19th) at 7am. He again refused to give the driver's phone number.

She asked to be present for the weigh in of the truck before unloading. He did not arrange for this despite multiple promises to do so previously. He continued refusing to give us the driver's number and claimed the driver only spoke Spanish (we learned this was a lie).

I told him I speak Spanish and to please give me the driver's phone number. He did not respond to texts or calls after that. On Tuesday (Oct 19) the delivery truck arrived. I was on the phone with my mom for the entirety of the move for 4 hours. While I was not physically present, I heard Avi threatening my family.

He threatened to keep the weight ticket, said the driver would be unable to weigh the truck after unloading because the driver had another job in Tampa, said he would call the Sheriff if anyone recorded him (although no one was recording him and no one would have minded if he had called the sheriff, the issue is more that he was purposely trying to threaten and intimidate them).

He also continued refusing to let anyone speak to the driver. When the driver--who did not work for Royal Star but was hired to complete the move after Royal Star lost their license--came out, he was completely cooperative and forthcoming. He spoke perfect English.

He gave my sister his phone number. He said he was also upset with Avi because he was ready to deliver on Saturday and had been sitting in Melbourne all weekend waiting to unload.

He said he could go to the weight station immediately with my sister after the truck was unloaded and get the final weight ticket so she could be reimbursed by her employer for the move. He did not have any other job in Tampa, he was going home.

There was absolutely no resistance from the driver to give out his information, to let my family take pictures, or to give us the dimensions of the truck. I am baffled as to how Allegiance could have ever trusted Royal Star as one of their carriers when they are purposefully deceitful and evasive.

I am furious that even now they continue to defend Royal Star, so they won't have to admit any fault in this horrendous move.

Emotional Distress: I would need the customer service recordings from Allegiance to give exact dates and times when my emotional distress became disabling, but I can confidently say I had multiple panic attacks immediately following my conversations with the customer service representatives at Allegiance.

I feel this is relevant and important to report. I had at least one panic attack the end of August where I got stuck in a parking lot in Costco because I was too distressed to drive home; at least one in September, and most recently Oct 18th. My husband and health care providers can confirm this.

I know some of those conversations, including most recently, were with Monica but I'm not sure if she was the only one because I didn't always get names. In addition to my panic attacks, my mother had shingles and had to sleep on an air mattress in an empty house for two months.

We—this includes my parents, siblings, and spouse—have agonized over this move. We have lost sleep, I have frequently been unable to eat because of stress, and I personally have been treated by members of Allegiance and Royal Star with hostility.

Financial Compensation: I have repeatedly requested a refund of the broker fee, from Allegiance. They offered $200 if the customer agreed to sign a document that accepted this refund as "full satisfaction."

This $200 refund is less than 4% of the broker fee they collected before the movers ever even arrived. Unsurprising, we have refused this offer. I feel this issue is unresolved.

Alexis B.
Melbourne, FL
1 Star

September 08 2021 10:45PM

Stay away from this dishonest moving company. They brokered a move for me from Ohio to Florida in 2021. We were assured by Allegiance that the delivery would be within 6 to 10 days of the pickup. However it is now nearly 4 weeks later and furniture has not yet been delivered.

It turns out the Allegiance did not even communicate the delivery range we were told to the moving company. The movers had no idea about it, and no intention of doing it that quickly.

If I had known that it would take this long I would have packed completely differently and been much better prepared to wait. Allegiance does not care about the customer, only about their profit from the deal.

Certainly no elderly people should be subjected to this company, who deserve better than to be unexpectedly sleeping on the floor because of a dishonest moving broker. Avoid using Allegiance Moving and Storage at all costs.

Jon S.
Fort Lauderdale, FL
1 Star

July 21 2021 3:03PM

I absolutely HATE writing bad reviews, but the AMERICAN people deserve better than scam artist that have arose from this pandemic! Before you read mine and see all of the other 5 star reviews.... Read into what those reviews are. Then go ahead and read the 1 star reviews.

You have to read between the lines as I too was tricked by the common 5 star review post! Please review YELP as well and other platforms for reviews... This will assist with a more clear picture as to the etiquette of this company.

This is hands down the most un professional company I have EVER met. Let me start off by stating that Mike ** is THE WORST quality assurance I have ever dealt with. I called in to inquire info about my move and was transferred by Angelica to Mike **.

This man proceeded to explain to me that the customer service rep that I placed my order with was no longer with the company. Mike then openly admitted that he was lying to customers and he his hands were tied.

Instead of offering a solution, I was THREATENED to have my service cancelled due to, "I CAN'T AFFORD ANOTHER BAD REVIEW".

What do you do at this point moving from CA to Tx, say ok Mike, I understand now that Todd scammed me but since that was not you, I am just going to cancel the your order to not expose the terrible service provided?

So I HAPPILY just went ahead and thanked Mike **, for what now I don't know... wait I do, I am compassionate and understand that this was not his issue so I gave this company the benefit of the doubt.

This is pathetic, anyone that ever moved before, let alone cross country, it is very stressful. Todd **, the man I scheduled the move with, is no longer with the company due to false advertisement.

They also claim that they are recognized by other large businesses that I too have called to inquire info about this company and they lied about this too. Good luck trying to get a hold of someone to give you actual info, it won't happen.

They brokered me out to Cross Country Moving Company out of CA. They were great however upon trying to contact this company, the phone # that they have, no one answers.

I then am once again at Allegiance mercy, thanks for all the great help once again Angelica, as you will be on hold for minimum at times for 30 min +/-, to only received "0" helpful info.

She then assured me that someone would contact me up to 3 days prior to having my items received, this never happened causing my family that I logistically my items prior to my arrival at my new home, to cause MAJOR displacement for them when all was needed was just at minimum 12 hrs of a heads up...

This NEVER happened. I urge you to reconsider this company. This is not what AMERICA is about. These are scam artist just wanting to do bare minimum and take advantage of individuals that place trust in complete strangers for their livelihood that we all work so hard for.

I don't even want to go into the items that were destroyed upon the move as this has nothing to do with this company. PLEASE DO NOT USE THIS COMPANY. VERY UN AMERICAN!

PAY THE EXTRA 1000 to go with another broker company that actually understands logistics and is compassionate to their customers! I have some other friends that are moving cross country now. I will update with who they went with here, hoping to help the next consumer!

Here is the following contacts I will be spending large amounts of time to assess that NO other AMERICAN will be at the mercy of this horrible service.

Based on my communication how my claim results with the other company, I will potentially be seeking legal assistance as I spent way too much money to receive the service I did.

Alan R.
Huntington Beach, CA
1 Star

March 11 2021 5:47AM

We canceled within 24 hrs, they keep 10% of our down payment, we canceled because the person that called to make sure the inventory was right, he was very rude and disrespectful. I told him to cancel and he said we would not get our deposit back, I finally got all back but 10%.

Mary L.
Plant City, FL
1 Star

August 10 2020 7:10PM

HORRIBLE EXPERIENCE! Crooks!!! I paid for my father's things to be transported from Upstate New York to North Carolina. They called a day earlier than our moving window and asked if they could pick up his things in 2 hours.

After paying over 100.00 for a cab-ride home to be there to meet the movers unexpectedly and not on the schedule we had agreed to; they didn't show up for another SEVEN HOURS, at almost 8:00pm (AT NIGHT)!

And then charged my father an extra 250.00 alleging his items were more than the quoted cubic footage; which I KNOW is a lie because we measured AND TOOK PICTURES OF EVERYTHING beforehand!!!

Now, almost 2 WEEKS LATER, we STILL DON'T KNOW WHERE HIS THINGS ARE!!!! We were told the things would be delivered 5 days after pick-up, on Monday, August 3rd; so I took off work to be there and they never showed up; that was a week ago.

I called customer service last Friday and they said they would call me back with an ETA later that morning and I still have not heard back from them. When I call the number they called me from, it is forwarded to a voicemailbox that is full.

Melani L.
Hendersonville, SELECT A STATE
1 Star

April 19 2020 8:26PM

Allegiance Moving and Storage lied to me and took advantage of me. They said they would adjust my cubic feet of household goods when they load it on the truck. They lied and they don't know how to pack a truck. Do not sign anything. They say they unpack your stuff, they don't. I have 11 moving blankets to prove it. I am considered a senior and they took full advantage of me and during the COVID-19 by doubling the cost of my move.

Jeanne R.
HUDSON, WI
5 Stars

January 26 2020 5:06AM

My mother and I were so happy with Allegiance Moving and Storage. They were so professional. They got started promptly and were super nice all day long. She was moving from California to Arizona after retiring and they made a very emotional day for her into something wonderful. This is a great team to work with. Thank you again Allegiance. We are so happy with your work and consider ourselves blessed to have found your services.

Shirley G.
Grand Prairie, TX
5 Stars

January 22 2020 3:05AM

I would recommend Allegiance to literally everyone. They were very affordable and gave us excellent service. I was really worried about my move because it was such a long distance from New Jersey to California but Allegiance made the whole thing seamless.

They were so professional that they were able to ease my mind right away. Their office staff is also wonderful and were always super responsive when we needed something. I also wanted to say that their driver was both quick and great at handling everything during the move.

James Z.
Harrison, AR
5 Stars

January 13 2020 5:18AM

This is the second time I have hired these guys and they are just awesome. We were living in a second floor condo that was very tricky to get large furniture in and out of. These guys however were on top of it and very efficient. They really made the whole thing look easy. Everyone was nice, polite, and very friendly. I highly recommend using this company. I don’t write many reviews but after my experience with this company they definitely deserve 5 stars!

Adam D.
Wheeling, IL
5 Stars

January 12 2020 5:40AM

Allegiance Moving and Storage has the best movers. They did such a great job when they came to our home for our relocation. They got everything to us in record time without a single scratch on anything. Such a great job guys! Thank you Allegiance! Keep up the great work! Also, something I wanted to mention is that their pricing is very affordable. It was much less than what I budgeted which gave us extra money to buy a few new things for our new home. Allegiance Moving and Storage is awesome!

Bryce G.
Portland, WA
5 Stars

January 11 2020 1:23AM

Hiring Allegiance was a very pleasant experience. They had very positive attitudes and excellent work ethic. They came in ready to work and didn’t stop until the job was completely done. Everything was handled quickly and carefully. I really wish that I could give them more stars. I’m very glad I used them for my move. Right from the beginning they were on top of everything. I really can’t express how grateful I am. I have heard so many terrible stories about poor moving experiences but this company is one of the good ones. I am so satisfied with their work and how well they handled my move. I will definitely be using them again.

Wayne W.
Poland, OH
5 Stars

January 10 2020 5:37AM

I used Allegiance first for temporary storage after we sold our house and then to move our things after we purchased our new one. They were a very fast and very hard workers. They were so helpful and attentive to our every need. I can also say they were very reasonably priced. Much less than I expected. I would recommend this company to anyone is moving or to anyone who is looking for storage for their belongings. They did a great job.

James S.
New York, NY
5 Stars

January 09 2020 4:54AM

When I first reached out to Allegiance they were very responsive. They genuinely wanted to know what our needs were and gave us a spot on quote. The price was far more affordable than many of the other companies I had used in the past and so I was more than happy to hire them. They were very professional to work with.

I genuinely felt like they went above and beyond to work with me and my family and get things done on time. If you are moving this company does it all! I would use them again without any hesitation.

Kirk M.
Wallingford, CT
5 Stars

January 08 2020 2:19AM

Such an awesome company! I highly recommend using them if you’re planning a move. Their office staff are such effective communicators. They made scheduling easy and handled everything professionally. The three movers we had were so hard working. Our move was long distance and so it took a lot of work but everyone Allegiance worked hard to make it happen. I have nothing but positive things to say about this company. It was so nice to not have any stress on the day of my move.

Nancy G.
Denver, CO
5 Stars

December 31 2019 2:45AM

Allegiance did such a great job. Their costs were so affordable. They also explained everything in great detail. They more than met my expectations. I didn’t have anything at all broken during our move. I don’t know what more to say other than the service was excellent. I will be moving with them again I’m sure. I highly recommend them. They were highly professional and at a fraction of the cost of many of the other movers I reached out to. I look forward to moving with them again, though hopefully not too soon.

Florence W.
Smyrna, TX
5 Stars

December 30 2019 5:02AM

We moved clear across the country from Washington state to New Jersey. I have never done this kind of move before and have never had to find movers that could handle this kind of thing so the beginning of my experience was pretty overwhelming. I was lucky that a co-worker of mine had moved with Allegiance before and suggested them to me. Our move couldn’t have been better. I really mean that.

I usually hesitate to say anything was done perfectly but I honestly don’t think Allegiance could have done anything better. I was happy with both my experience moving with them and with the fact that all my belongings were protected. They deserve more than 5 stars if you ask me.

Jason J.
Maple Shade, NJ
5 Stars

December 29 2019 6:38AM

Years ago I used to do all the moving myself. I always thought that hiring movers was an unnecessary expenditure but as I’ve gotten older moving heavy items has become harder and I decided I needed to find a trustworthy company who could get the job done for me for a fair price. I had a hard time finding the right one which is part of why I wanted to right a review. I figured that maybe this might help someone else from having to look so hard.

When I found Allegiance I was so happy with the way I was treated and their prices were the best I could find. I’m glad I hired them because my move was as smooth as butter. I didn’t have a single problem. I really do think this is the best company out there and I just wanted to take some time and recommend them.

James D.
Marietta, GA
5 Stars

December 28 2019 6:22AM

I had heard nothing but good things about this company before hiring them. They were referred to us by my daughter who used them to move several months ago. She was just raving about the experience and so we decided to use them when it came time for us to move. They did the job to our complete satisfaction. I have 0 complaints whatsoever.

These are hard working guys who really hustle and take professionalism seriously. I will recommend them to anyone I know who is looking for help finding a moving company. They are great workers!

Alexandra R.
Wichita, KS
5 Stars

December 27 2019 6:33AM

This was a 5 star experience in every aspect. I really loved how customer service oriented everyone was. They answered questions, were flexible with time, worked hard, and got the job done very quickly. You really won’t find a better or more dedicated moving company out there. I would trust them again in a heartbeat. I just love a company that can take the stress out of a situation and can assure you that they’re on top of everything. They really handled everything we needed and made this the easiest and most enjoyable move that I have ever experienced. If you’re looking for a moving company you should definitely consider Allegiance. They’re THE BEST!

Robert T.
Los Angeles, CA
5 Stars

December 24 2019 3:45AM

The service from these guys is really great! They are so responsive and professional. They made sure the whole moving process was quick and easy. My move was rather abrupt and kind of unexpected but Allegiance couldn’t have made the whole thing easier. I really don’t have any complaints. Everyone working for them was very accommodating. They also moved everything with a lot of care and skill. I will definitely be recommending them to family and friends who are moving. They exceeded all of my expectations.

Mary H.
Indianapolis, IN
5 Stars

December 23 2019 7:45AM

Giving Allegiance 5 stars is a no brainer for me. They did everything the right way and really showed a lot of great work ethic. Everything we asked them to do they did with no questions asked and they made sure to do things quickly and efficiently as well. I never had a single issue the whole time they were in our home. You really want to hire this company. They were worth every penny we paid and couldn’t have been kinder to us.

Dana S.
Brookings, OR
5 Stars

December 22 2019 7:31AM

Was so stressed about my move. I had so much going on and due to unforeseen circumstances I even had to reschedule a couple of times. Allegiance was more than accommodating with me. They were really assuring and kind through the whole process. The crew that showed up were fantastic. They loaded everything super fast and as soon as they got to work I was really put at ease. I could tell that they really knew what they were doing. Allegiance really makes the process of moving easy. I would recommend their services to anyone!

Carroll B.
Woodville, TX
5 Stars

December 21 2019 6:57AM

I was very pleased with Allegiance and their services. I used them for an out of state move and their movers and driver were polite, hard working, and communicative. The estimate that we got prior to our move was spot on in regards to what we paid. They helped with everything. They really couldn’t have been more helpful. Our things were safely transported and I was impressed with everyone’s care and attention to detail. Their rates were very affordable and we weren't charged anything that we weren’t expecting. I’ve enjoyed working with this company and I’m glad I used them for our relocation.

David H.
Wadena, MN
5 Stars

December 20 2019 6:06AM

The office staff from this company is extremely easy to work with. They made me as a customer feel so confident about my choice to hire them. They were informative, flexible, and professional. You definitely want to do yourself a favor and hire this company. Their movers worked so hard. We had some very heavy and difficult furniture to move but they did a great job. I’m super impressed with everyone from Allegiance and will continue to use them in the future.

Phyllis O.
Bedford, IN
5 Stars

December 19 2019 8:18AM

My family moved with Allegiance last month and they took the stress out of the whole process. The cost was more than fair and the guys were very friendly and helpful. They arrived right on time and it was very clear that they were experienced. Our house wasn’t the easiest to move furniture around but they did everything quickly and with ease. The process was finished very quickly. They transported everything very safely and we had virtually no damage to anything.

Veronica C.
Milwaukee, WI
5 Stars

December 18 2019 5:19AM

This is officially my favorite moving company. The guys were so great! They got there on time, worked quickly, and were highly efficient about getting everything moved carefully. To top it off they were so friendly throughout the whole day. I had to reschedule and they were very patient and understanding of the situation. It’s nice that on top of all the positives that they were flexible with us. I will be recommending them to anyone I know that’s moving from now on.

Wendy C.
North Gulf Beach, FL
5 Stars

December 17 2019 3:38AM

Everyone from Allegiance Moving and Storage was polite, professional, and kind. They were hard workers and didn’t complain about a single thing. These guys were truly amazing. I was grateful for the work they did. They were timely and efficient through the whole move. These will definitely be my go-to movers. I will be using them again for my next move and letting all my friends know about their services.

Carl H.
Michigan City, IN
5 Stars

December 16 2019 7:45AM

We moved in May of this year and though I wish it hadn’t taken me so long to write a review that is the only regret I have during my whole experience. Allegiance was wonderful in helping us move from our condo to our new home. They were professional and easy to work with. They made jokes and kept the environment light and fun during the move. They were so courteous and considerate with every last item. This company and it’s movers really went above and beyond for us. I am so grateful for the two gentlemen that helped us move and will be requesting them specifically by name the next time we are moving. Thank you Allegiance.

Terry S.
Decatur, IL
5 Stars

December 15 2019 8:22AM

Kind, capable, and honest. I look for these qualities in everyone I work with and this includes moving companies. I had high expectations for Allegiance moving and I’m happy to say they met everyone. They have an honest and hardworking team and as customers we couldn’t have been happier.

I felt listened to, respected, cared for, and each item I trusted in their care arrived to us in perfect condition. I truly couldn’t ask for better movers and give them my highest recommendation.

Carol P.
Chambers, NE
5 Stars

December 14 2019 7:31AM

This may be the first time I’ve ever taken the time to write a review but I really feel like the guys from Allegiance earned one. They were so hard working and made sure to do everything in the most efficient way possible. They were able to get everything packed into the truck in just a few hours and had us on our way. I also couldn’t believe the cost. It was the best by far of any place I reached out to. I cannot recommend their services enough. Any time I need a mover or know someone who does my first thought will be Allegiance Moving. You should definitely give them a call.

Wilburn C.
Edgemont, CA
5 Stars

December 13 2019 7:52AM

Their movers were efficient and very careful with my stuff. After we retired my husband and I decided to downsize our home and move several states away. These movers were professional at each step of the move. Not only were the movers great but the price was wonderful as well. I have moved many times over the years but this was the easiest move both my husband and I have ever had. I want to say thank you to Allegiance for getting us moved so quickly. Though we don’t expect to move again we will certainly be recommending Allegiance and their services in the future.

Mary R.
Kearns, UT
5 Stars

December 11 2019 10:59PM

I had a very complicated cross country move which required two stops in order to get things from both my home and storage unit. Our home also had 3 flights of stairs which definitely was a hassle. The guys from Allegiance were very helpful however, and didn’t put up a single complaint.

I would really like to thank them for all of the effort they put into my move. They were upbeat and positive through the whole thing and didn’t take a single break. I would recommend that anyone moving use this company. They are highly skilled and have excellent customer service.

Cassandra P.
Portland, ME
5 Stars

December 11 2019 6:15AM

Allegiance Moving and Storage was very professional. They showed up on time and were completely prepared for the move. They had all the necessary materials to pack things up and to transport them safely. The guys took care of everything for us. No one in my family had to lift a finger. They gave us a nice, stress-free move and they did it all for a very affordable price. I am so impressed with the quality of service we received and I’m more than happy to give them 5 stars.

Ira K.
San Bernardino, CA
5 Stars

December 10 2019 2:40AM

Okay, I want to break down my move piece by piece so that anyone out there looking for a recommendation knows what to expect from these guys. I’ll start by saying that they were excellent and that I have no complaints at all. They did a great job for us.

First of all, they showed up on time. This in and of itself was a surprise to me because I’ve used movers in the past who didn’t think this should be a priority. These guys were timely right from the start. Second, they introduced themselves to me, asked me questions, and got right to work. They were friendly, outgoing, and polite through the whole day. They handled everything careful while they were moving us and didn’t cut any corners.

Lastly, when they arrived to our new home everything was intact. Not a scratch or broken item among our things. I would definitely recommend this company above any other that I have used in the past. It was the easiest and fastest move I have ever had.

Theresa G.
Buena Vista, GA
5 Stars

December 09 2019 7:43AM

I have been planning my move for months and the first thing I did was book a moving company. Finding the right one was very difficult but after enough searching I found Allegiance. They were some of the nicest and most professional people I have ever dealt with. They made setting things up and scheduling with them so easy. The movers themselves did a very good job with our move. They were dedicated, skilled, and honest. I have nothing but positive things to say. It was such an easy and wonderful move. I’m glad I hired them.

Lisa L.
Moline, IL
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