Bruno Stairlifts

The Bruno chairlift is working well. Bruno looked like it would fit our needs and they gave us the price of it, and it was affordable. The installers were courteous and kind. They cleaned up their mess when they were done. So, I was happy with that.

My dad uses the product. He's having difficulty climbing the stairs and now, he can get up and down the stairs.

My father currently is a veteran who has ALS, so the VA suggested that we get a stairlift. We have one at the front door, which it's from the front to the first floor. It's a rancher. It's about five steps. Then we have another one from the first floor to the basement area, which is the finished basement, and that is a four-turner.

The first steps is about four steps to the first landing and it makes a right turn, then it goes down three more steps, and then it's another right turn, then it goes down four steps, and then it's another right turn and that right turn is on the floor. It was custom-built and the way it was built, everyone can comfortably go down.

If my dad has to take any equipment down, the equipment can fit in his lap. It gives him mobility to function in daily living.

I like the safety because it beeps when it's not in its proper form. We have a toddler as well as infants. So it helps us to know when it's not where it's supposed to be at. We also like that it does a nice swivel to exit out of it, especially for when it's at the top. And it allows you to fold up the foot bar, the seat, and the armrest just in case you don't want to use it. Whoever wants to walk down the steps are able to walk up and down, and go past it.

My dad purchased the Bruno stair lift for me for my Christmas gift. The salesperson was a very nice guy. We talked to him at the sales location and then also at our house. It was just he would forget things or say things that were wrong. He didn't measure correctly. He said we could keep a door in the basement, but when the installers came, they were like, “Obviously, we cannot keep this.” My husband was doing demo while they were installing and had to redo the drywall. So, there was a disconnect there. And after he left, he forgot the measurements and then had my husband remeasure because he didn't write them down, and was talking a lot about his personal life and not a lot about the actual stair lift. Again, he was a very nice guy but not really on track for what he came to do.

The contract they sent was dated for five months ago, and I kept having them correct the contract a few times because there were typos and errors and things wrong in it. When the installers came, they weren't surprised that the measurements were wrong. They had to go back and get different parts because it was so far off. They had to come back another day. They were amazing. They took everything in stride. They didn't get upset or frustrated. They were patient to explain to my husband what to do as far as taking out the door and the frame and the drywall so that they could get the chair to fit and so that they could slide the track against the wall.

They asked us different options, if we wanted it further out from the wall or close against the wall. They really worked with us through the process to get it how we wanted. Both of them were very kind and knowledgeable. They made sure everything was very safe and to our liking. We got to test it out. It's functioning beautifully.

The stair lift has been really great. We've lived in this house for almost eight years, and it is my first time going in the basement. So, it's like I've doubled my living space. Our older girls lived down there, and they have since moved out into homes of their own. So, we're repurposing that area for homeschooling my youngest as a retired teacher. I'm homebound and I can't drive. I feel like I'm going to town or something when I go downstairs. It's really been life-changing in a good way. As a proactive feedback, the company should stay a little more on track and focus and make sure the measurements are getting written down, and maybe check with installers to make sure what they're saying is accurate. We're still, overall, happy with the whole process.

When the sales guy came out, he looked at the area where we were going to have the lift, and he made a recommendation on the fact that I'm a large fellow, that he would upgrade it to the 400-pound capacity Bruno. He asked us. He didn't force anything on us. He wasn't a "take it or leave it" guy. He was a very good salesman. He measured everything. He took what it would take to do it and gave us a price. We agreed to the price and paid the downpayment and continued on with the rest. We've been thoroughly happy with the product. The installation took four hours at the most. They went over and over with us how to operate it. The product has extremely good quality from what I can tell. The seat mechanism and the pivot unit look like top quality stuff.

Bruno's representative was great. With the measuring and the way he had it set up, it's great. I like it. When the stairlift turns, it turns out to the opening in the hallway. I have one leg. So, for me to get on it or if I have my prosthesis on it, I turn it that way so I can sit down, and then I can turn. The doorway is a little bit tight for it, but I have to move my leg and I'm okay. I turn on the seat, and then we just go all the way down the bottom. And when I get down to the bottom, I got a walker that I get on to. I walk with it. So, it works out great and there's plenty of room for it. My wife gets by it when the chair is up to the top and she still gets by and goes down. It also works good for her to put the laundry on.

We were looking at it to put it on one side when if you go down the stairs, the wall is solid on the right-hand side with a railing and the left-hand side goes down partway, and then it's open. But the problem being is, when you get to the bottom, if you had it on the left-hand side and if you turn the seat sideways so I can step off, there's a doorway. So, I'd be walking right into a door. We put it on the right-hand side where the railing is, which worked out great. We put it there, and then it splits up. So, you can pick part of it up and open the door and go into the laundry room and everything else.

The stairlift helps because my basement is finished and we have two little girls that we have custody of. If the girls want to go down and play in the basement and if my wife goes out somewhere, I can't go down to watch them before. So now, I can go downstairs and watch them and everything else and make sure they're okay, which they are anyways. They're 10 and 11, so they're okay. But a lot of times, if they want to go down or if they want me to help play with them or do something, now, I can go down. I can move up and down now. Plus, in the laundry room area, we have a water purifier system because we have hard water. We got well water. There's a tank that we have to put salt in every so often. It's 40-pound bags and my wife was having a hard time lifting it because the tank sits up probably about a good four and a half feet. So now, I can get over and help her lift the bags to put it in.

I and everybody else that's seen the Bruno stairlift are quite amazed. Some people said they saw other ones and it was awful. It was in the way. Bruno is unique where you would think that putting something below the handrail would be a problem. But in reality, you never walk in that area. So, it's totally out of the way. Also, it's faster than I thought. A lot of people always would say that they're so slow. The ride is smooth and enjoyable. It's our interior roller coaster. We love it. Overall, it changed a two-story house to a one-story. If you want the best, get a Bruno.

I love the Bruno stairlift. I needed a stairlift because I've got arthritis so bad and we always liked to buy our stuff from Home Medical Equipment because they're good, honest, and decent people. So, we went over there because I've been over there before to buy a walker and they had a nice display set up there. I've always noticed that display. So when it came time to when I was literally forced to buy a stairlift so I could get upstairs, we just went over there to see how much they were and what they were and look at them. There was a nice lady there and she showed us to them. We had looked online too to get some information.

We priced one out. We know they do a good job of installing stuff because, when my wife had problems, we had a ramp installed by them. The fact that it was Bruno really didn't enter much into the picture because we knew they only sold good stuff and we bought at the dealership. The stairlift worked perfectly ever since. It is a lifesaver for my legs. I have severe arthritis. I'm almost 76 and I make excuses now to go upstairs, change the laundry, water my violets or take a nap on the bed. It does exactly what I wanted it to do.

My mother is utilizing the Bruno stairlift and appreciates it very much. I think it's well made. It's good because, with my mother's age, I'm glad she's figured it out. She wanted to try it when someone was there to guide her through it. And then, after a few tries, she does it on her own. Overall, everything works fine and it's a nice look. The stairlift does the job.

Our Bruno stairlift is functioning well. It has made our lives a lot easier, especially going upstairs to the bathroom to take a shower. The only thing is on the one going upstairs, they did not do the folded one. The metal is extended to the floor. So, there's a tendency for somebody to trip. On the other one going down the basement, it has a folded metal thing. Other than that, the stairlift has really been a lifesaver.

I'm 77 and I've had a couple of issues in the last few years where having a chair would have been helpful. Right now, I don't need it, but I put it in as an insurance policy. Everybody I talked to at Bruno was very positive and I have good things to say about them. I got a straight indoor stairlift installed. The installer was fantastic. He came twice and, both times, he was on time within a minute, which is unusual, and he was very friendly and very expert.

I've only used the stairlift three times and I like that if I have a 50-pound bag of salt or something that has to go downstairs, I can put it on the chair and send it down and then go down and get it. So far, the quality of the stairlift superb. I recommend the product totally. I've only used it three times, but I have faith that if I use it in the future, it will be a good deal for me.