Bruno Stairlifts

Bruno Stairlifts Review

Bruno was founded by a US Veteran with the goal of being a leading provider of solutions for an independent lifestyle. In addition to stair lifts, Bruno designs and builds scooter/wheelchair lifts for homes, businesses and vehicles. Their stair lifts and other mobility products are sold, installed and serviced by factory-trained local dealers.

Whether the stairs are inside or outside the home, Bruno makes stairlifts to accommodate every configuration of curved or straight staircases. Bruno’s unique vertical stairlift rail system allows for maximum open space on the steps, and multiple stairlift options are available to accommodate the individual user’s needs.

Pros
  • ISO 9001 Certified
  • Indoor and outdoor stairlifts
  • Global brand known for quality and safety

Cons
  • No online purchasing from Bruno website
  • No DIY installation, must pay an installer

Bruno Stairlift Models

All Bruno stairlift models feature a chair attached to a rail that is secured into the stairs. When the rocker switch on the chair’s armrest is pushed, the stairlift travels up and down the steps. Bruno straight stairlifts use a vertical anodized aluminum rail; whereas, Bruno curved stairlifts feature a custom-made, vertical e-coated steel rail for stability and a precise fit. For details about how stairlifts work, see our Stairlifts Buyer’s Guide.

Bruno stairlifts are powered by two twelve-volt batteries, allowing the stairlift to operate in a power outage. While in a parked position at the end of the rail, Bruno curved stairlifts are automatically recharging their batteries. Bruno straight stairlift models were the first stairlifts in the industry featuring charge strips along the entire rail which enable the unit’s batteries to constantly charge no matter where the unit parked.

All Bruno stairlift models are equipped with standard safety features including obstruction sensors that stop the lift if the chair hits an object on the steps and a seat belt to secure the user in place.

Bruno Stairlift Models
Models Features
Elan Straight Stairlift
Indoor
Bruno’s most popular straight stairlift, with a 300 lb – lift capacity, features a vertical rail that allows the stairlift to be installed close to the wall for maximum open space. Folded rail and other power options available.
Elite Curved Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with stylized look offers 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Straight Stairlift
Indoor
Luxury quality chair with extra padding and a higher backrest that provides ergonomically-correct comfort. Vertical rail installs close to wall installs. Multiple fabrics, colors, and power options. 400 lb lift capacity.
Elite Curved Outdoor Stairlift
Outdoor
Curved rail custom built to exact specifications of stairs. Engineered to withstand harsh weather – performance tested from 0⁰ F to 125⁰F. Cover provided with stairlift.
Elite Outdoor Stairlift
Outdoor
Marine-grade vinyl padded seat and arms and waterproof cover for weather protection. Anodized aluminum rail with covered gear rack. 400-lb lift capacity.

Bruno Stairlifts Costs and Warranty

Bruno straight stairlifts have a limited lifetime warranty. Curved and outdoor models come with a comprehensive five-year limited warranty on components and two years on parts. You may get additional warranty coverage through the authorized Bruno dealer or installer.

The cost of a Bruno stairlift varies depending on the custom configuration and dealer. According to a HomeAdvisor survey, where over 167 consumers were asked about their stairlift purchase, the cost of a stairlift in the United States runs between $3,000 and $10,000. The price depends on the model, the rail length, upgrades, and state permitting requirements (businesses). A straight stairlift can cost between $2,000 and $5,000 and a curved model from $8,000 to $10,000. High-end customized stairlifts cost up to $15,000. The average labor cost for installation is $70 per hour, and electrical work should be around $300. Call your local government office to discuss building permits.

Bruno stairlifts

Source: Bruno

How Bruno Stairlifts are Installed

Bruno dealers are factory-trained to ensure professional installation of your lift. It takes an average of two-to-three hours to install a straight stairlift. A curved stairlift takes longer to install based on the complexity of the curves and length of the stairlift rail.

Where to Buy Bruno Stairlifts

You can buy Bruno stairlifts from an authorized dealer in your community. To find an authorized dealer in the United States or Canada, visit Bruno’s website. If you need to find a Bruno Stairlift dealer outside of North America, there’s a form you can complete and submit on the website. You can also request a stairlift quote on the Bruno website.

Bruno Stairlift Complaints

Bruno Independent Living Aids is rated at nearly 5 out of 5 stars with 1,550 reviews on ConsumerAffairs. Customer feedback frequently mentions the quick installation process and how well the stairlift improved mobility. Reviewers often spoke highly of the authorized dealers as being friendly and professional. Bruno has an “A+“ rating with the Better Business Bureau, with 46 reviews and an average rating 4.3/5. Bruno resolved or offered to resolve each complaint, even contacting dealers to get customers the resolution they desired. On TrustPilot, Bruno scores a 9.6 out of 10 stars across 1,854 customer reviews.

Bruno Stairlifts Q&A

  • Can I install a Bruno stairlift myself?
    Only authorized dealers and technicians can install Bruno stairlifts. There are no DIY options available at this time.

  • Bruno Elite Curved

    Elite Curved, Source: Bruno
  • Does insurance cover some of the costs for Bruno Stairlifts?
    Most health insurance plans don’t cover the full cost of buying and installing stairlifts, and Medicare provides no coverage. See How to Pay for Aging in Place Home Remodeling for tips on making a stairlift affordable, and ask your Bruno dealer about financing.

  • Can you order Bruno stairlifts online?
    New Bruno stairlifts must be purchased and installed by a local authorized Bruno dealer. Most Bruno dealers will not install a stairlift not purchased from them, so ordering them online is not recommended. In addition, by using a dealer, a trained specialist is able to properly measure the steps and also determine if any options are needed to customize the stairlift based on the individual user’s capabilities.

  • Are Bruno stairlifts permanent?
    Since Bruno Stairlifts are not permanently installed and do not require home modification, you can remove them from your home if they are no longer needed.

  • Will Bruno stairlifts work in a power outage?
    Bruno models operate on battery power that are being continually charged via a wall outlet. If the power goes out, the stairlift is then able to operate from the battery power.

Conclusion

When you’re in the market for mobility equipment such as a stairlift, it’s essential to choose the highest quality and safest product possible. Bruno Independent Living Aids has been in business for more for 35 years, stands by its products, manufactures all their lifts in the United States and carries leading industry certifications for safety. Consumer reviews indicate that Bruno stairlifts are reliable and the company listens to customers.

If you are interested in learning more about a stairlift from Bruno, give them a call (877) 718-1244 or visit their website.

Bruno Reviews

Recent Reviews

Featured Review
October 23 2020 6:27AM

I had three companies come in to give me estimates. Bruno was the very first to come. I liked their rep a lot. I felt like he made me feel comfortable. The night before when I was just doing stairlift research online, I found Bruno.

I watched some kind of video about Bruno, and I liked the video. The stairlifts were made in Wisconsin and is manufactured in the United States. I'm trying not to buy anything overseas now.

I didn't have anybody else come to my house. I knew what it was gonna cost, and the Bruno rep's estimate was right at where it should have been. He didn't hose me. It's a custom stairlift so I know how much the difference is. Being in real estate, I have an idea what it cost.

I got a curved custom stairlift. I love it. It's all great. The only negative I have for that stairlift is when my grandma gets to the top of the stairs, she forgets to turn it, and so it's sitting sideways to the stairs.

I'm afraid that if she tries to get out because she forgets, she could fall down the stairs. She's trying to remember, though. She's 91. I wish when it went to the stairs, it just wouldn't turn. She has to lift up that handle and turn the seat.

The guy that did the measuring that sold it, John, was perfect. He was very professional, but personable and likeable.

Then the installation team was three kids, but they did a great job. They're very well trained. One of the kids is one of the owner's kid. He was good. They had an older kid who's probably in his 20s, and he was the foreman. He did a great job too. They put it in quickly.

As far as the Bruno stairlift, we haven't used the remotes, but they're nice. We just took a velcro and put it on both sides, top and the bottom. Grandma really doesn't use them. But it's nice to have them because I grabbed it before where it's at the bottom of the stairs.

A couple of times, she's feisty, and she climbed the stairs a couple of times without getting on the Bruno. So, I just grabbed the remote and pull it up so it's ready for the next time she's ready to go down.

The only negative is one of the armrests won't stay up. It just keeps falling down. It's a wide stairs. So, it doesn't really bother me, but it would be nice if that would fold up.

When you push it up, it just comes falling down. It's loose. I'm a do-it-yourself person, but I haven't really messed with it. I'm wondering if I'd just take my screwdriver and put it in the screw and tighten it.

My grandma is using the stairlift, and she's like 95 pounds. It has a 400 pound limit, so we're pretty good. It's enabled her to live in the lower level. It's really allowed us to move her in.

We got a living area upstairs, a living area downstairs, but no living area on the first floor. It's a big house with a bunch of kids, so it worked out.

My overall experience with Bruno was very smooth, easy, and I felt like I was delivered what was promised.

Rob F.
Noblesville, IN
September 25 2021 11:14AM

I called a person who sent me over to Westchester Stairlift, and they are the ones who recommended the Bruno. One of the owners of Westchester came. He explained everything. He brought brochures and made measurements. He showed me what would be done to install it and how long it would take.

Then his man came for the installation. Everything was smooth, and it was a great experience. The construction team was great. They prepared everything outside. There was no mess inside. They cleaned up after themselves. They didn't take the garbage with them, but they packed it.

I got a straight stairlift. When it's folded up, there's plenty of room to get by in the stairwell. It's great. My mother loves it. It's made her life easier. She can go up and down to go one floor to the other.

Simcha S.
Far Rockaway, NEW YORK
September 20 2021 12:56PM

My Bruno stairlift has helped me to utilize my space. I got the curved one, and it's a perfect fit. If I was an inch taller, it would not work. The quality is very good. Also, the Bruno salesman was very knowledgeable, and the install went very well.

Bob R.
New York City, NY
September 17 2021 9:25AM

My wife has multiple sclerosis. And so, we were looking at the assistance of a chairlift. Alaska Stairlift had them, so we contacted them. I had no idea what products they carried but we went with Bruno.

Their technician did an excellent job. Her name was Ronnie, and she's very good and thorough. She set the stairlift up and it's working fine. It's not inconvenient if I have to go up there. I can just fold the seat up, and go up and down the stairs, and there's plenty of room to access.

It's a little too early to project on the quality of the product but on the appearance, it looks like good quality. Also, the service in setting it up and sizing it, they did an excellent job.

David Q.
Cooper, AK
September 17 2021 7:04AM

This is a second new Bruno I've had. I liked the other one and that was why I got a new one. I like the quality of the Bruno stairlifts. The other one lasted longer than normal. I got it in '14, and it is just now that I replaced it.

The only thing is the new one is not positioned right. I have a hard time with that one because they put it too high up. I couldn't reach the ground.

The installer didn't install it properly because it should've went further up on the stairs. It's past the doorway downstairs, and it should not be. Upstairs, it's not at the landing. It's just on the very tip of the landing when it should be over the landing somewhat, so you can get out of it comfortably.

I've got to reach far to the right with my right leg in order to get out of my stairlift. I could have them come back again, but they'd have to move everything, and put new holes in my stairs.

I'm not having that. I'll just use it the way it is. Other than that, it helps me greatly. I wouldn't be getting up the steps without it.

Portia S.
Brookport, IL
September 17 2021 2:54AM

I needed a lift and my construction chief, Roger, was going to construct one himself, which he certainly could have done. But once he started investigating, he found out that Bruno was in business. So, we talked with some kind of a medical liaison person handling the sales.

We found out that the price would be competitive with what we could do if we had it constructed ourselves. So, we took some measurements and found out that it was available and that's how we did it.

The sales person answered my questions and several others that I didn't know I have. He's a very nice guy and seemed knowledgeable about what needed to be done.

Then, somehow or another, two bolts got left out the first time. So, he was very prompt to come back the next week and remedy that installation, although it hadn't made it so it didn't work. It was just he wanted to complete the job and he did a good job of it.

I was surprised because I thought the stairlift was gonna take a lot more room than it did. When he installed it, he was able to put it down low enough that people that are using the stairway in a regular way are not obstructed by it.

So, it's more compact than I expected and it's lower than I expected because the hallway that goes up is kind of a picture-decorative. It's almost got museum pictures on it and the stairlift goes below those. So, it didn't interfere with that display, which I thought was quite nice.

Doug S.
Happy Valley, AK
September 12 2021 9:39AM

My experience with the Bruno stairlift is wonderful. It seems very nice, well-made, and sturdy. I really enjoyed talking with Jonathan and meeting Martin. I felt that they were very aboveboard, helpful and not hard selling.

I liked them a lot. They listened and understood the situation and they recommended the best thing but left the final decision up to me.

Judy R.
Ardsley, NEW YORK
September 12 2021 7:07AM

The guys that came to install my Bruno stairlift were amazing. The stairlift doesn't come in one piece, so there are these bolts right in the middle, and when it hits those bolts, it offsets the chair a bit and it's really wonky. I'm sure I'll get used to it.

Then I can't use the footrest because when I put my feet down, it hurts. So, I don't use it. It sits so close to the center, but my legs are so long that sometimes my feet hit the stairs. I'm figuring out how I can put my feet and then it won't be a problem.

When I do have the foot thing down, it doesn't hit. They said to use it as a dumbwaiter as often as we needed to. So, my partner will send some clothes down to me.

Both of my bathrooms and my bedroom are upstairs, and everything else is downstairs. I don't have to live downstairs anymore. I love being able to get up and take a shower as often as I want, instead of crawling up the stairs every 14 days.

The stairlift does its job. It's safe. I would recommend it to any elderly person or anybody that needed it.

Eryn W.
Loveland, CO
July 25 2021 6:52AM

Bruno's distributor was close by and that was important in case there will be any problems or maintenance.

As far as the customer service, we worked with Luke. He came out and did an assessment. Then, from there, we placed an order, and then he came out and installed it. He was very knowledgeable and did an excellent job.

Our Bruno stairlift works really good. It serves the purpose really well. It's compact so it folds up so that you can easily get around it and down the stairs. It's a great product.

When it comes the time that you need it, it's better to have it than having to move out of your home. It allows you to be more independent and stay in your home longer when you have stairs.

Herbert W.
Grafton, ND
July 20 2021 6:24AM

My son's handicapped and we have a two-storey house and his ability to get up downstairs is decreasing. The people that we contacted all had Bruno. It helped with the weight limit. We thought it had the best platform for his feet.

It turned out though that the footrest doesn't stick out far enough. So, we just fold that up and have him go up and downstairs without the thing. Overall, we like the stairlift. It's worth it, works well and we wish we had done it sooner.

SANDY F.
DAVENPORT, IA
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