Name: Bruno
Brand: Bruno

Bruno Stairlifts Review

Bruno was founded by a US Veteran with the goal of being a leading provider of solutions for an independent lifestyle. In addition to stair lifts, Bruno designs and builds scooter/wheelchair lifts for homes, businesses and vehicles. Their stair lifts and other mobility products are sold, installed and serviced by factory-trained local dealers.

Whether the stairs are inside or outside the home, Bruno makes stairlifts to accommodate every configuration of curved or straight staircases. Bruno’s unique vertical stairlift rail system allows for maximum open space on the steps, and multiple stairlift options are available to accommodate the individual user’s needs.

Pros

ISO 9001 Certified
Indoor and outdoor stairlifts
Global brand known for quality and safety

Cons

No online purchasing from Bruno website
No DIY installation, must pay an installer

Bruno Stairlift Models

All Bruno stairlift models feature a chair attached to a rail that is secured into the stairs. When the rocker switch on the chair’s armrest is pushed, the stairlift travels up and down the steps. Bruno straight stairlifts use a vertical anodized aluminum rail; whereas, Bruno curved stairlifts feature a custom-made, vertical e-coated steel rail for stability and a precise fit. For details about how stairlifts work, see our Stairlifts Buyer’s Guide.

Bruno stairlifts are powered by two twelve-volt batteries, allowing the stairlift to operate in a power outage. While in a parked position at the end of the rail, Bruno curved stairlifts are automatically recharging their batteries. Bruno straight stairlift models were the first stairlifts in the industry featuring charge strips along the entire rail which enable the unit’s batteries to constantly charge no matter where the unit parked.

All Bruno stairlift models are equipped with standard safety features including obstruction sensors that stop the lift if the chair hits an object on the steps and a seat belt to secure the user in place.

Bruno Stairlift Models
Models	Features
Elan Straight Stairlift Indoor	Bruno’s most popular straight stairlift, with a 300 lb – lift capacity, features a vertical rail that allows the stairlift to be installed close to the wall for maximum open space. Folded rail and other power options available.
Elite Curved Stairlift Indoor	Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with stylized look offers 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Straight Stairlift Indoor	Luxury quality chair with extra padding and a higher backrest that provides ergonomically-correct comfort. Vertical rail installs close to wall installs. Multiple fabrics, colors, and power options. 400 lb lift capacity.
Elite Curved Outdoor Stairlift Outdoor	Curved rail custom built to exact specifications of stairs. Engineered to withstand harsh weather – performance tested from 0⁰ F to 125⁰F. Cover provided with stairlift.
Elite Outdoor Stairlift Outdoor	Marine-grade vinyl padded seat and arms and waterproof cover for weather protection. Anodized aluminum rail with covered gear rack. 400-lb lift capacity.

Bruno Stairlifts Costs and Warranty

Bruno straight stairlifts have a limited lifetime warranty. Curved and outdoor models come with a comprehensive five-year limited warranty on components and two years on parts. You may get additional warranty coverage through the authorized Bruno dealer or installer.

The cost of a Bruno stairlift varies depending on the custom configuration and dealer. According to a HomeAdvisor survey, where over 167 consumers were asked about their stairlift purchase, the cost of a stairlift in the United States runs between $3,000 and $10,000. The price depends on the model, the rail length, upgrades, and state permitting requirements (businesses). A straight stairlift can cost between $2,000 and $5,000 and a curved model from $8,000 to $10,000. High-end customized stairlifts cost up to $15,000. The average labor cost for installation is $70 per hour, and electrical work should be around $300. Call your local government office to discuss building permits.

Bruno stairlifts

Source: Bruno

How Bruno Stairlifts are Installed

Bruno dealers are factory-trained to ensure professional installation of your lift. It takes an average of two-to-three hours to install a straight stairlift. A curved stairlift takes longer to install based on the complexity of the curves and length of the stairlift rail.

Where to Buy Bruno Stairlifts

You can buy Bruno stairlifts from an authorized dealer in your community. To find an authorized dealer in the United States or Canada, visit Bruno’s website. If you need to find a Bruno Stairlift dealer outside of North America, there’s a form you can complete and submit on the website. You can also request a stairlift quote on the Bruno website.

Bruno Stairlift Complaints

Bruno Independent Living Aids is rated at nearly 5 out of 5 stars with 1,550 reviews on ConsumerAffairs. Customer feedback frequently mentions the quick installation process and how well the stairlift improved mobility. Reviewers often spoke highly of the authorized dealers as being friendly and professional. Bruno has an “A+“ rating with the Better Business Bureau, with 46 reviews and an average rating 4.3/5. Bruno resolved or offered to resolve each complaint, even contacting dealers to get customers the resolution they desired. On TrustPilot, Bruno scores a 9.6 out of 10 stars across 1,854 customer reviews.

Bruno Stairlifts Q&A

Can I install a Bruno stairlift myself?
Only authorized dealers and technicians can install Bruno stairlifts. There are no DIY options available at this time.

Elite Curved, Source: Bruno

Does insurance cover some of the costs for Bruno Stairlifts?
Most health insurance plans don’t cover the full cost of buying and installing stairlifts, and Medicare provides no coverage. See How to Pay for Aging in Place Home Remodeling for tips on making a stairlift affordable, and ask your Bruno dealer about financing.
Can you order Bruno stairlifts online?
New Bruno stairlifts must be purchased and installed by a local authorized Bruno dealer. Most Bruno dealers will not install a stairlift not purchased from them, so ordering them online is not recommended. In addition, by using a dealer, a trained specialist is able to properly measure the steps and also determine if any options are needed to customize the stairlift based on the individual user’s capabilities.
Are Bruno stairlifts permanent?
Since Bruno Stairlifts are not permanently installed and do not require home modification, you can remove them from your home if they are no longer needed.
Will Bruno stairlifts work in a power outage?
Bruno models operate on battery power that are being continually charged via a wall outlet. If the power goes out, the stairlift is then able to operate from the battery power.

Conclusion

When you’re in the market for mobility equipment such as a stairlift, it’s essential to choose the highest quality and safest product possible. Bruno Independent Living Aids has been in business for more for 35 years, stands by its products, manufactures all their lifts in the United States and carries leading industry certifications for safety. Consumer reviews indicate that Bruno stairlifts are reliable and the company listens to customers.

If you are interested in learning more about a stairlift from Bruno, give them a call (877) 718-1244 or visit their website.

172 Bruno Reviews

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Featured Review

May 06 2022 11:06AM

The Bruno chairlift is working well. Bruno looked like it would fit our needs and they gave us the price of it, and it was affordable. The installers were courteous and kind. They cleaned up their mess when they were done. So, I was happy with that.

My dad uses the product. He's having difficulty climbing the stairs and now, he can get up and down the stairs.

Wanda B.

TN, TN

May 20 2023 9:18AM

The Bruno sales rep who came to our home was very good. They took pictures and got the information very quickly to build the stairlift precisely to fit, and it did fit. All of that is excellent. The problem is that the remote does not work.

The company, Mobility Concepts, is working on it but I'm concerned that they won't get it fixed before the 90-day guarantee expires.

We don't need the stairlift, but we're trying it. The company said to use it in order that you know that it works before the 90-day guarantee runs out. So, I've been up and down it half a dozen times. It was installed about a month ago.

It's much slower than my walking so I don't use it often but so far, it's worked flawlessly except for the remote not working always. I've not used the remote as much as my wife has tried just to test. At least one of the four possibilities doesn't work well. It stops part of the way up and you have to start the thing again.

Overall, I've been very satisfied. A very positive for Bruno is that I have an older brother who had to put one in for his wife. He's a mechanical engineer, and he has been so thrilled and satisfied with the device that he strongly recommended it to me.

Gerry S.

Seattle, WA

April 29 2023 11:38AM

Bruno put a straight stairlift in and I use it quite a bit. It fits well into the stairwell. I have two sets of stairs, and I like that I didn't have to go up and down the stairs now.

Erwin M.

Bennington, VT

April 21 2023 6:19AM

The Bruno stairlifts looked like good ones and there was a local provider. So, it was convenient. I went down there and told them what I was looking for. They showed me one and demonstrated it and we set up a time to have it installed.

They were very knowledgeable and they worked with them all the time, so they're really familiar with how to do it. The installation went great. The guys came out when they said and didn't take them long at all to set it up and they demonstrated it.

The stairlift works great. It gives my wife more independence. She can use a walker and go down the hall and get on it and go down to the next level and she's got another walker down there. It gives her a lot more freedom.

Overall, the stairlift was as Bruno said. Everything was as described and prompt and quickly installed. I'm happy with it.

John S.

Madison Heights, VA

April 11 2023 11:25AM

Bruno came out and took measurements and some pictures, and told me the VA had sent them out. The installers were courteous and they were clean, neat, and didn't have stuff all over the place.

They told me how the chair works, showed me how to operate it, and they made sure everything was in working order before they left. They also gave me a book.

It was a good experience. They respected my home. We had a good conversation. They explained what they were doing. I just wish the chair went a little faster, but I like its comfort. It's helped me a lot.

Cathy Y.

Virginia Beach, VA.

April 09 2023 4:02AM

I went through the local dealer to get the Bruno stairlift. Everything was great. Dave was on top of his game. Any questions I had were answered immediately.

The installers came in and had everything. We had to make mounts and everything different for our stuff because we have slate steps, and they were in and out in just a little over half a day. So far, I'm pleased with the stairlift.

Tony W.

Brookneal, VA

April 06 2023 6:32AM

The Bruno stairlift has been very helpful. I like the overall look and the quality of it. Also, the installer was professional and friendly.

William S.

Williamsburg, VA.

March 29 2023 10:42AM

Bruno's salesperson, Connor, was very informative and nice. We got an inside stairlift. Anyone who has come in here didn't think it was out of place, and it's blended with our wall. It seems to be of good quality. It's sturdy.

We're in our 80s and we want to stay here. It definitely is a benefit. We realized that Christmas time bringing Christmas decorations and tree up and down the stairs was getting too much for us. So, at that time, we realized we were gonna have to do something.

Agnes S.

Williamsburg, VA

March 25 2023 2:35AM

We got a Bruno stairlift, and it was installed by a company here in town, Frontier Mobility Access. We barely had it for a week when it stopped working. They had to replace one of the parts. That was done last week.

We've only really had it in the house for maybe three weeks, and out of those three weeks, we have been able to use it less than a week because we had to wait for the new part to come in.

We got a curved stairlift. It's huge. It's a good thing we have wide stairs. It's huge. The track for it is enormous, but my husband needs it desperately, so it is what it is. When the rep came to do all the measurements, I knew what it was going to look like but I wasn't expecting it to be as big as it is.

The stairlift has excellent quality. It's a beautiful piece. It's very sturdy. My husband is six feet tall. He's a big guy and he's very comfortable using it. We're very pleased to have it because he needs it.

We were lucky enough to be able to get it. Anybody who went in to look at it was impressed with it. There's no reason not to recommend it.

Patricia S.

Cheyenne, WY

March 25 2023 1:42AM

I was happy with Bruno. They got good communication. The installers did a good job. They stayed busy the whole time. They were fast and accurate. They showed me how to turn the stairlift on and they gave me two remote boxes. The stairlift is outside the home. I like it. It's safe enough for me.

John W.

Winchester, VA

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