Bruno Stairlifts

4.6 Stars (212 Reviews)
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Bruno Independent Living Aids is a third-generation family business located in Wisconsin, dedicated to making lives easier for people with mobility challenges. Bruno manufactures straight and custom-curved rail stair lifts for indoor and outdoor use. The models are known for quality, performance, and customization.

Editorial Breakdown

Customer Service

4.2 Stars

Customization

4.1 Stars

Price

4 Stars

Warranty

4.6 Stars

Overall Rating

4.55 Stars

Bottom Line

Bruno makes multiple indoor and outdoor stairlifts including straight and curved stairlifts. Reviews indicate high user satisfaction, and all lifts come with a comprehensive warranty.

Bruno Stairlifts Review

Bruno was founded by a US Veteran with the goal of being a leading provider of solutions for an independent lifestyle. In addition to stair lifts, Bruno designs and builds scooter and wheelchair lifts for homes, businesses and vehicles. Their stair lifts and other mobility products are sold, installed and serviced by factory-trained local dealers.

Whether the stairs are inside or outside the home, Bruno makes stairlifts to accommodate every configuration of curved or straight staircases. Bruno’s unique vertical stairlift rail system allows for maximum open space on the steps, and multiple stairlift options are available to accommodate the individual user’s needs.

Pros

  • ISO 9001 Certified
  • Indoor and outdoor stairlifts
  • Global brand known for quality and safety

Cons

  • No online purchasing
  • No DIY installation, must pay an installer

Bruno Stairlift Models

All Bruno stairlift models feature a chair attached to a rail that is secured on the stairs. When the rocker switch on the chair’s armrest is pushed, the stairlift travels up and down the steps. Bruno straight stairlifts use a vertical anodized aluminum rail. Bruno curved stairlifts feature a custom-made, vertical e-coated steel rail for stability and a precise fit. For details about how stairlifts work, see our Stairlifts Buyer’s Guide.

Bruno stairlifts

Bruno stairlifts are powered by two twelve-volt batteries, allowing the stairlift to operate in a power outage. While in a parked position at the end of the rail, Bruno curved stairlifts are automatically recharging their batteries. Bruno straight stairlift models were the first stairlifts in the industry featuring charge strips along the entire rail, which enable the unit’s batteries to constantly charge no matter where the unit is parked.

All Bruno stairlift models are equipped with standard safety features including obstruction sensors that stop the lift if the chair hits an object on the steps and a seat belt to secure the user in place.

ModelsFeatures
Elan Straight Stairlift
Indoor
Bruno’s most popular straight stairlift, with a 300 lb – lift capacity, features a vertical rail that allows the stairlift to be installed close to the wall for maximum open space. Folded rail and other power options available.
Elite Curved Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with stylized look offers 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Straight Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with a stylized look offers a 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Curved Outdoor Stairlift
Outdoor
Curved rail custom built to exact specifications of stairs. Engineered to withstand harsh weather – performance tested from 0⁰ F to 125⁰F. Cover provided with stairlift.
Elite Outdoor Stairlift
Outdoor
Marine-grade vinyl padded seat and arms and waterproof cover for weather protection. Anodized aluminum rail with covered gear rack. 400-lb lift capacity.
Bruno Stair Lift Options

Bruno Stairlifts Costs and Warranty

Bruno straight stairlifts have a limited lifetime warranty. Curved and outdoor models come with a comprehensive five-year limited warranty on components and two years on parts. You may get additional warranty coverage through the authorized Bruno dealer or installer.

The cost of a Bruno stairlift varies depending on the custom configuration and dealer. The price depends on the model, the rail length, upgrades, and state permitting requirements (businesses). A straight stairlift can cost between $2,000 and $5,000, while curved models range from $8,000 to $10,000. High-end customized stairlifts cost up to $15,000. The average labor cost for installation is $70 per hour, and electrical work should be around $300. Call your local government office to discuss building permits.

How Bruno Stairlifts are Installed

Bruno dealers are factory-trained to ensure proper installation of your lift. It takes an average of two-to-three hours to install a straight stairlift. A curved stairlift takes longer to install based on the complexity of the curves and length of the stairlift rail.

Where to Buy Bruno Stairlifts

You can buy Bruno stairlifts from an authorized dealer in your community. To find an authorized dealer in the United States or Canada, visit Bruno’s website. If you need to find a Bruno Stairlift dealer outside of North America, there’s a form you can complete and submit on the website. You can also request a stairlift quote on the Bruno website.

Bruno Stairlift Complaints

Bruno Independent Living Aids is rated at nearly 5 out of 5 stars with 1,550 reviews on ConsumerAffairs. Customer feedback frequently mentions the quick installation process and how well the stairlift improved mobility. Reviewers often spoke highly of the authorized dealers as being friendly and professional.

Bruno has an “A+“ rating with the Better Business Bureau, with 46 reviews and an average rating a 4.3 out of 5. Bruno resolved or offered to resolve each complaint, even contacting dealers to get customers the resolution they desired. On TrustPilot, Bruno scores 9.6 out of 10 stars across 1,854 customer reviews.

Bruno Outdoor Elite stair lift
Bruno Outdoor Elite stair lift

Bruno Stairlifts FAQs

Can I install a Bruno stairlift myself?

Only authorized dealers and technicians can install Bruno stairlifts. There are no DIY options available at this time.

Does insurance cover some of the costs for Bruno Stairlifts?

Most health insurance plans don’t cover the full cost of buying and installing stairlifts, and Medicare provides no coverage. See How to Pay for Aging in Place Home Remodeling for tips on making a stairlift affordable, and ask your Bruno dealer about financing.

Can you order Bruno stairlifts online?

New Bruno stairlifts must be purchased and installed by a local authorized Bruno dealer. Most Bruno dealers will not install a stairlift not purchased from them, so ordering them online is not recommended. In addition, by using a dealer, a trained specialist is able to properly measure the steps and also determine if any options are needed to customize the stairlift based on the individual user’s capabilities.

Are Bruno stairlifts permanent?

Since Bruno Stairlifts are not permanently installed and do not require home modification, you can remove them from your home if they are no longer needed.

Will Bruno stairlifts work in a power outage?

Bruno models are battery-powered and continually charged via a wall outlet. If the power goes out, the stairlift will pull from the battery power for an additional number of rides.

Conclusion

When you’re in the market for mobility equipment such as a stairlift, it’s essential to choose the highest quality and safest product possible. Bruno Independent Living Aids has been in business for more than 35 years, stands by its products, manufactures all its lifts in the United States, and carries leading industry certifications for safety. Consumer reviews indicate that Bruno stairlifts are reliable and the company listens to customers.

If you are interested in learning more about a stairlift from Bruno, give them a call (877) 718-1244 or visit their website.

212 Bruno Reviews

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5 Stars

December 28 2023 1:43AM

I'm really happy with the Bruno stairlift. It makes my life a whole lot easier and less painful.

Lynn Y.
Beaverton, OR
5 Stars

December 26 2023 7:19AM

Bruno has a great sales rep. He was very professional and easy to talk and visit with. They said the installation was going to be at least four weeks, but it ended up being about two weeks. The two fellows that came were very professional, too, cleaned up after themselves and stayed until the job was done, and the second ride taken on it. I've called them since because my wife is left-handed, and she has some bone problems in her right hand. So, they're going to come when they get back in this area and switch that over to the left-hand side. The stairlift is excellent. Although it will sometimes stop momentarily, midway up the stairs, I'm sure they can take care of that when they come. Having the stairlift cut down the danger of my wife falling down the stairs, which she had done just right before we had the chairlift installed.

Norman T.
Whitehall, MT
5 Stars

December 24 2023 3:20AM

Our experience with Bruno was beautiful. I liked that Bruno is family-owned, it's American, and it's for veterans. That all got bundled together, so that's why we ended up going with them. I compliment the sales guy highly. The installation team put the stairlift in, and left, and everything's worked out fine. The stairlift is perfect. It works really well for my dad. He uses it all the time. It's so convenient because everything lifts up and folds up and other people can get up and down the stairs. It's really good.

Cynthia S.
Livionia, MI
5 Stars

December 22 2023 8:05AM

The Bruno reps were professional. They knew what they were talking about. My son had to have his stairchair replaced because it was too old and weathered. So, they looked it over. Because of how old it was, it needed to be updated and they didn't think they could get the parts or didn't know if they could, and they thought it would be better if they replaced it. So, that was what happened. The installer came about 9 o'clock in the morning, and he worked straight through. He didn't even take a lunch break. He did great. The stairlift is as good as the last one.

Cecile W.
Cleveland, TX
5 Stars

December 15 2023 12:51PM

The Bruno stairlift has been very good and helpful. It had gotten to the point where my wife needed something and after doing some reviewing online, Bruno looked like the best unit. Then after looking at our area, the dealer that carry the Bruno was the best dealer in the area for any lifts so we went with him. The sales rep addressed everything and he was very nice, very straightforward, and very accommodating. He wasn't pushy or didn't talk down anybody else's products, was very positive and left the decision to us. He was a very nice, young man. He was very well spoken and very well mannered.

When our home was built, it had extra wide stairways put in to accommodate a lift if you ever had to have one put in. So, the stairlift fits perfectly. The only negative part about it is, it's a long stairway and then it has a bend that goes up one step, and then another bend and it goes up three steps. We went with just a straight one just because of the cost. The cost got so prohibitive to have a custom one built, and plus the lead time. We just went with this for now and if need be, we'll put in another short one up on top for the last three steps.

So far, the quality has been fine. It's quiet. It does everything we want. One of the things we didn't like about it, at first when we called the salespeople and talked to them, and that was when she left it upstairs. My wife had to always turn it, turn it back to the position where when she'd get it off, she turns it at a 90 degrees and it would always beep. So, they came out and made a modification inside there and eliminated that beeping. So, that worked out great.

Overall, if the need is there, the stairlift fits all the need. It's not too complicated to operate. Overall, it's a decent unit. The stairlift helped my wife an awful lot. Plus, it's actually helped me a lot, too, not so much going up the stairs but I was concerned about her coming down the stairs with her hip and stuff with her falling. It takes a lot of pressure for the spouse or the caregiver.

Dennis S.
Bayview, ID
5 Stars

November 25 2023 6:10AM

Bruno was really nice to deal with. Keith was very personable and did a really good job. We tried two different solutions and it became apparent that one that they could provide would never pass an inspection. So, we went with a stairlift instead of the elevator thing. Keith was very thorough. The installation team was lovely. They worked the whole time and were very personable as well. They were here about half a day.

The Bruno stairlift is curved. It's perfect. It leaves us lots of room to walk up beside it. It really works well. It fits the stairwell perfectly. Keith did multiple photographs that were fed into a computer. Then the computer would have put it together with the curvature and the rise. So, it was perfectly manufactured. The quality seems fine. Some of the plastic bits are a little loose, but they're plastic. It's adequate for a plastic thing and it's outside, so that's good.

Paul R.
Gold Beach, OR
5 Stars

November 20 2023 8:38AM

I'm very happy with the Bruno product. It's been a great help. I got a straight indoor one, and it fits into the stairwell very well. The installer did his work, and I went about my business. There was no mess.

Emma S.
Duquesne, PA
3 Stars

October 30 2023 1:20AM

We had a Bruno stairlift installed for my son and that went fine, except we had to do a little electrical work. The guy that had to do that work hurt his foot, so he had to redo some rescheduling on that. Eventually, he got out here and did it, and everything's hunky-dory. It just seemed like a one-horse operation to me. That one person got hurt and it closed the whole thing down for a while. My impression is they're thinly staffed. It took a while to get it in here and it seemed like they ought to have been able to do that in a more efficient manner than they did, but they ultimately got the job done.

The stairlift looks fine. I had a couple concerns. I have a railing that I wanted to maintain because I do use that. There's rug on the stairway, and I wanted to maintain that. They were able to accommodate both those concerns. They just installed it over the rug and far enough away so that I could keep the railing. I used the stairlift once to see if I could make it work, and I was able to. I think my son will do fine with that. That's his part of the whole puzzle of getting him into the house.

Mark T.
Rocky Mount, VA
5 Stars

October 21 2023 5:30AM

The Bruno stairlift is great. I love it. It helped me out a great deal.

Amanda T.
Michigan City, IN
5 Stars

October 20 2023 11:36AM

I live alone most of the time and I have stairs that I can climb, but my family was worried that it would be too much for me. So, to relieve their minds, I'm using my Bruno chairlift. It fits perfectly in my stairwell. My family can go up and down when they're here. We were surprised that there was a chairlift that would attach to stairs. We thought it had to be to a wall, and that wouldn't work for us. So, we were very happy with this one. It eases the minds of my kids who are scattered around in different cities. I live alone. So, they're very thankful for it. I find that it's rest for me, too. I'm satisfied that I don't have to worry about falling.

Diana S.
Frankfort, MI
5 Stars

October 14 2023 10:10AM

The Bruno stairlift is doing good. Bruno sent a representative out, initially, and showed me the merchandise. He said that he had to go back. The VA had to approve it. They sent a guy back out in order to do the measurements for the lift. And about three weeks later, he came out and installed it. The stairlift is exceptional. I'm a big guy and they got 400-pound capacity. I'm not 400 pounds, but it works extremely well. My favorite feature of it is you can let the arms up, you can let the seat up and you can lift the foot pedal. Also, it's got that rotator seat that when you get to the top of the stairs, you can pull up on that lever and you can rotate your body out so you don't have to be getting off on the steps.

The stairlift is life-changing. I don't put so much pressure on my knees going up and down the steps. The customer service is really good because the guy came out explaining everything and gave a demonstration of all the features of it. They were very professional. The stairlift is a good product. I would highly recommend it.

Johnny W.
Magnolia, DE
5 Stars

September 28 2023 11:00AM

I've been really pleased with Bruno. We looked at different stairlift companies and we liked Bruno's and it was priced right. Their sales guy was very down-to-earth and very honest. You could tell he was a hard worker. Not only did we buy the stairlift, but we went with one of his lift chairs. We knew someone that needed one. We saw one on his display that was exactly what they needed and told them about it and they wanted it. So, we got it for them. It was one of those that uses an electric switch on it and it raises your feet and the back of your chair. I was surprised when I went to this place and they had lifts for vans. I was very impressed with the store.

As far as my stairlift, it's a straight up and down. The gentleman who did the install took two hours. The guy knew what he was doing. Having the stairlift, I can go to the basement now and do my laundry and anything else I need out of the basement.

Patsy B.
Radford, VA
5 Stars

September 17 2023 12:49PM

My Bruno stairlift fits fine. I could have used the thing that turn at both ends. I only have the turn at the top. Other than that, the stairlift was installed in half a day. It wasn't long. I would recommend the contractor. They're the same ones that's getting my electric wheelchair, and also they're going to install the lift on the car. I'm happy with the contractor because the VA tries to take care of us.

Lemuel B.
Torrington, WY
5 Stars

September 17 2023 11:42AM

Our experience with Bruno was excellent. They did a great job. They were very courteous. We had a little issue. They came back and corrected it with no questions asked. We're very pleased with their service. We also looked at Acorn. We like the design and the style of Bruno than the Acorn. The representative that came was very courteous, very knowledgeable, explained everything to us, and answered any questions we had. We are very pleased with his demeanor and his salesmanship. He invited us to come down to the office and see the setup that they have.

Went down there, we explained to the girl in the office that we were looking at the Bruno and she said, "We have this little sample set up here in our office." She took us over to the showroom, and let us ride the chair a little bit to see how it worked and how comfortable it was. She was very courteous. The installers were great. They came on time and had no problems with the install. They hooked it up. Everything was right. They explained how it operates and everything that we had to do for maintenance on it. It was a great install. I even called the company and told them after they left that we were very pleased with their installer.

Al & Ilva B.
Poquoson, VA
5 Stars

August 15 2023 11:44AM

The Bruno Elan SRE-3050 straight rail fits in my mom's stairwell perfectly. She has a nice wide staircase. So, it fits great. The installers took her extra hand railing down, but that was only there because she's 88. Now that the chair's there, she doesn't need that other hand rail.

Now that my mom got used to the stairlift, she thinks that it's great. When she gets out, she didn't like the beeping. It made her really nervous. I said, "Mom, it's not gonna blow up. It is not gonna shoot you out. It's just letting you know that it's not connected to the battery that needs to be in it." She's used to it now, so she's good.

Patti S.
Wilmington, DE
5 Stars

August 10 2023 1:31AM

I like the looks of the Bruno stairlift, and I'm glad I got it. It's wonderful. It's really heavy-duty. It's helped me so much. I have a bad back. I got really steep steps in the garage, and it helps me tremendously. The Bruno sales rep was really nice. I really liked him. He was really professional and did a good job.

James S.
Gadsden, AL
5 Stars

August 09 2023 4:57AM

I love Bruno. I was very pleased with the price. The stairlift is a very smooth ride and I've had it about three weeks now. It has excellent quality.

The installer was a very kind young man, was very polite and he explained things very plainly to me. I'd give him an A+.

As far as the stairlift, it has made life a lot easier for me for the stairs. It's less than any pain at all. I don't get any pain when riding up or down.

Bruno is a very good company, and they have good people to work with. They're very honest and very helpful.

Anne Marie S.
Niantic, CT
5 Stars

August 07 2023 3:00AM

We went on the internet and picked out a couple of stairlift companies that were ranked fairly highly. Acorn was the first one we looked at, and then we pursued Bruno. We went over to the dealer in Iowa. They said they had one on the floor that we could try out and we really liked the Bruno best at that particular point. We know it was a little more expensive, but we decided we would purchase that.

The stairlift we got costs about $6,000. We like it very much. We wanted something that looked good and I liked the finish on the metal that goes up the chair rail and everything. I wanted to be sure it looked decent because it's in the entryway of the house. It's the first thing you see when you look inside. So, we looked for the aesthetic part more than anything else.

We had tried out the Acorn and we liked it also. We like the Bruno mainly because of the appearance. On the other one, I didn't really like the look of the metal as it attached. It wasn't in an angle and the chair was about exactly the same.

Our Bruno stairlift feels very secure. I'm the one that has to have it because my walking has become tentative and for safety's sake and to please my three sons. We decided that if we wanted to stay in our house much longer then we'd have to have something. So, we went ahead and decided on the chair. It makes it easier going up and down the stairs.

Maudy T.
Macomb, IL
5 Stars

August 03 2023 12:11PM

We got a regular straight Bruno stairlift. The installers showed us everything and we have the book. They gave us two remotes, but we mainly use what's on the chair. I like the stairlift. I thought it would be a piece of junk, but it's not. It's very nice.

Sherry B.
Gurnee, IL
5 Stars

August 02 2023 12:13PM

My Bruno stairlift is great. It looked like it was the best equipment for the price. I'm 89 and I have 27 steps to get up to my apartment. I can still walk up the steps, but the stairlift gives me comfort on that day when I can't. It's been a very pleasant experience doing business with them.

Clarice M.
Rogers, AR
5 Stars

July 30 2023 10:29AM

I got a new Bruno stairlift to replace the other one I had. The installer was very efficient. He knew what he was doing and went right to work. I'm satisfied with the quality of the new stairlift. Also, I now have a little more room than with what I had before. This is wider. I would recommend Bruno.

Rose M.
Newark, DE
5 Stars

July 30 2023 8:50AM

I bought the Bruno chairlift to replace the one I had that died. We picked Bruno because they had the Elite model, which would handle a higher weight load. The Elite's chair rail goes vertically instead of horizontally. So, it takes up less space on my staircase, which is a good thing.

It has a better seat and it also will handle up to 400 pounds while the other one was 270. So far, I like the stairlift. It's much faster and it seems to be well-made.

The technician that was here and the owners that came and did the measuring were all fabulous. I would highly recommend them as a branch.

Katherine B.
St. Charles, IL
5 Stars

July 23 2023 5:50AM

The Bruno stairlift is very good. It's really nice. I very much appreciated it. It's made it so much nicer for my mother. We're very happy with it.

The guy who installed the stairlift was very good. He was very knowledgeable. He was done in no time. He showed me how it works. He was very friendly and cleaned up the home.

Holly Y.
Mcclure, PA
5 Stars

July 18 2023 11:02AM

The Bruno reps were wonderful. After they put the stairlift in, they showed us everything so we wouldn't be surprised by anything. I like the Bruno the stairlift better than the Acorn. It performs perfectly. It's very sturdy. It sets upright. It takes less room, and it is so efficient.

I'm very pleased with everything it does. I like that the up or down is one handle instead of two. I enjoy the stairlift immensely. I'm 87. I was not allowed to go to the basement, and I always had to have kids go down and get what I needed. Now, I go down and get my own stuff.

Marsha S.
Conrad, IA
5 Stars

July 16 2023 12:04PM

The Bruno stairlift is really nice. I'm so glad that I was afforded the opportunity to get a new stairlift. It's quiet and you don't even know it's in use until it gets to the top or the bottom of the staircase when you hear the little beep. It's stable and durable. I like it.

Wanda Y.
Washington, DC
5 Stars

July 12 2023 2:14AM

Every time the Bruno stairlift would stop, I felt like my back was gonna come off of me. It hits with a thud at the end. It was terrible. We just had someone out here today because it felt like I was running into a Mack truck at the end of it when it was soft at the bottom. I couldn't stand that.

They came really fast. I couldn't see them before today. I called them last week and they came today when I can see them. They put something else on it to slow it down at the bottom. They had found a lot of people didn't like that on there, so they didn't put it on.

This Bruno stairlift is a replacement for the one I had before. The one I had before always was extremely smooth at the top and smooth at the bottom when I would stop.

I just wasn't used to the Bruno. So, I thought, "Oh, my goodness," but it did very well and the young man who came today got it fixed. He was extremely nice. I would recommend Bruno to a friend. I'd just tell them to get that thing on the bottom of it.

Gayle W.
Mcdonald, TN
5 Stars

July 07 2023 3:34AM

The sales rep from Bruno was very knowledgeable and took care of business. The installer was very good. The stairlift is very good, too. I can go up and down the stairs now. I'm 82 and it's getting a little hard.

James S.
Colorado Springs, CO
5 Stars

July 06 2023 3:31AM

The Bruno sales rep was excellent and very helpful. As the Bruno stairlift is moving, nobody can go up or down with it. It takes up quite a bit of space, but there's still room enough for me to sit on it and go up and down the stairs. It makes a lot of noise going up and down. It clicks and rumbles and bangs, and it tends to lean as I sit in it.

My wife is very grateful for the stairlift. She uses it because it's in the way and it saves time. Other than that, she appreciates it very much. It allows me the opportunity to go downstairs more and she's not so concerned because of my knees and falling.

Edward T.
Wisconsin Rapids, WI
5 Stars

June 06 2023 2:37AM

So far, my Bruno stairlift worked great. It allows me to go upstairs that I probably wouldn't ever go if I didn't have it. It makes my normal living better.

Three years ago, I bought one that goes upstairs to the second level. This one is for the garage. Everything's fine except the price had gone up quite a bit in three years. Other than that, the quality is good, so I was happy to be a repeat buyer.

Joan S.
Cleveland, TN
5 Stars

June 04 2023 11:54AM

Ashley and her partner came out to install the Bruno stairlift, and they made sure all the measurements were right. It was pretty quick. They did a really good job.

The one thing we had to do before they came was make sure that we had an outlet that was close enough to the stairs so that we could plug it in. That was part of the whole thing. It was easier when they did the training.

The training didn't take too long. It was fairly easy. They had my dad go up and down the stairs. They showed him how to get on the stairlift. You had to put the seat down and we put the arms down. They told us that he could put weight on the arms, but not on the little footrest. My dad likes the stairlift. It made it accessible to the second story of our home.

Dawn S.
Maple Valley, WA
5 Stars

June 03 2023 9:09AM

From start to finish, the Bruno rep explained everything and did everything. There were no questions after the first visit. At the installation, it was the same thing. They came in and did all the walkthroughs on using the stair lift. So, it was perfect. The stairlift is excellent.

Andy G.
Oconomowoc, WI
4 Stars

May 20 2023 9:18AM

The Bruno sales rep who came to our home was very good. They took pictures and got the information very quickly to build the stairlift precisely to fit, and it did fit. All of that is excellent. The problem is that the remote does not work.

The company, Mobility Concepts, is working on it but I'm concerned that they won't get it fixed before the 90-day guarantee expires.

We don't need the stairlift, but we're trying it. The company said to use it in order that you know that it works before the 90-day guarantee runs out. So, I've been up and down it half a dozen times. It was installed about a month ago.

It's much slower than my walking so I don't use it often but so far, it's worked flawlessly except for the remote not working always. I've not used the remote as much as my wife has tried just to test. At least one of the four possibilities doesn't work well. It stops part of the way up and you have to start the thing again.

Overall, I've been very satisfied. A very positive for Bruno is that I have an older brother who had to put one in for his wife. He's a mechanical engineer, and he has been so thrilled and satisfied with the device that he strongly recommended it to me.

Gerry S.
Seattle, WA
5 Stars

April 29 2023 11:38AM

Bruno put a straight stairlift in and I use it quite a bit. It fits well into the stairwell. I have two sets of stairs, and I like that I didn't have to go up and down the stairs now.

Erwin M.
Bennington, VT
5 Stars

April 21 2023 6:19AM

The Bruno stairlifts looked like good ones and there was a local provider. So, it was convenient. I went down there and told them what I was looking for. They showed me one and demonstrated it and we set up a time to have it installed.

They were very knowledgeable and they worked with them all the time, so they're really familiar with how to do it. The installation went great. The guys came out when they said and didn't take them long at all to set it up and they demonstrated it.

The stairlift works great. It gives my wife more independence. She can use a walker and go down the hall and get on it and go down to the next level and she's got another walker down there. It gives her a lot more freedom.

Overall, the stairlift was as Bruno said. Everything was as described and prompt and quickly installed. I'm happy with it.

John S.
Madison Heights, VA
5 Stars

April 11 2023 11:25AM

Bruno came out and took measurements and some pictures, and told me the VA had sent them out. The installers were courteous and they were clean, neat, and didn't have stuff all over the place.

They told me how the chair works, showed me how to operate it, and they made sure everything was in working order before they left. They also gave me a book.

It was a good experience. They respected my home. We had a good conversation. They explained what they were doing. I just wish the chair went a little faster, but I like its comfort. It's helped me a lot.

Cathy Y.
Virginia Beach, VA.
5 Stars

April 09 2023 4:02AM

I went through the local dealer to get the Bruno stairlift. Everything was great. Dave was on top of his game. Any questions I had were answered immediately.

The installers came in and had everything. We had to make mounts and everything different for our stuff because we have slate steps, and they were in and out in just a little over half a day. So far, I'm pleased with the stairlift.

Tony W.
Brookneal, VA
5 Stars

April 06 2023 6:32AM

The Bruno stairlift has been very helpful. I like the overall look and the quality of it. Also, the installer was professional and friendly.

William S.
Williamsburg, VA.
5 Stars

March 29 2023 10:42AM

Bruno's salesperson, Connor, was very informative and nice. We got an inside stairlift. Anyone who has come in here didn't think it was out of place, and it's blended with our wall. It seems to be of good quality. It's sturdy.

We're in our 80s and we want to stay here. It definitely is a benefit. We realized that Christmas time bringing Christmas decorations and tree up and down the stairs was getting too much for us. So, at that time, we realized we were gonna have to do something.

Agnes S.
Williamsburg, VA
5 Stars

March 25 2023 2:35AM

We got a Bruno stairlift, and it was installed by a company here in town, Frontier Mobility Access. We barely had it for a week when it stopped working. They had to replace one of the parts. That was done last week.

We've only really had it in the house for maybe three weeks, and out of those three weeks, we have been able to use it less than a week because we had to wait for the new part to come in.

We got a curved stairlift. It's huge. It's a good thing we have wide stairs. It's huge. The track for it is enormous, but my husband needs it desperately, so it is what it is. When the rep came to do all the measurements, I knew what it was going to look like but I wasn't expecting it to be as big as it is.

The stairlift has excellent quality. It's a beautiful piece. It's very sturdy. My husband is six feet tall. He's a big guy and he's very comfortable using it. We're very pleased to have it because he needs it.

We were lucky enough to be able to get it. Anybody who went in to look at it was impressed with it. There's no reason not to recommend it.

Patricia S.
Cheyenne, WY
5 Stars

March 25 2023 1:42AM

I was happy with Bruno. They got good communication. The installers did a good job. They stayed busy the whole time. They were fast and accurate. They showed me how to turn the stairlift on and they gave me two remote boxes. The stairlift is outside the home. I like it. It's safe enough for me.

John W.
Winchester, VA
5 Stars

March 18 2023 7:51AM

The installer did the demonstration. I was able to ask questions when it was all finished. The installation was pretty fast. I was surprised. The man was very courteous, and everything went fine. He cleaned up and showed me how to work it. It was fantastic.

Bruno did a fantastic job, and they're no pricier than any other place. It was a reasonable price. I would recommend them.

Louisa R.
Pittsburgh, PA
4 Stars

March 18 2023 6:44AM

There are a couple of things that I don't like about my Bruno stairlift. One is the button that you need to get up and down the steps is flimsy. It had already flown off and they had to come back and put a new one on.

We could not find it. We tore our house apart and we're like, "We have no idea where it went." It was like it disappeared when it flew off.

The other thing is it really only goes to the second of the top step. It doesn't go to the landing. So, you have to swivel the chair to get off, and it makes me a little bit nervous.

If it just would have gone up one more step, I could have walked right off of the top of it and not have been up here. I wouldn't have to swivel. All they had to do was make the landing part and it would have been better for me.

Other than that, it has changed my life. I absolutely love it. I was starting to stay upstairs if my husband or my daughter was not home because I was afraid either I would fall on the stairs or I would be down there. If I had to go to the bathroom, I wouldn't be able to make it up. So, it changed my life as far as I'm like, "Oh, I got my chair." It has improved my life so much.

Susan O.
Pittsburgh, PA
5 Stars

March 14 2023 7:00AM

I'm very happy with my Bruno stairlift. It's working well. It serves its function. The installation went smooth as silk. The guy knew what he was doing. Also, the sales rep was really good to me.

Marvin H.
Black Creek, WI
5 Stars

March 09 2023 10:52AM

The Bruno representatives were fantastic. They came in, took the measurements, and took them back to the VA and the VA had to approve them all. They ordered it, but they needed more measurements. So, they come back and measured it again.

The installers were really nice people. Everything was back to the way it was before. They've done a really good and clean job. They cleaned up after themselves. They had me get on it and showed me how to operate it and I took it down and up. Bruno has been a lifesaver for me. The stairs and I didn't get along too well.

Leatcher T.
Cheyenne, WY
5 Stars

March 07 2023 1:50AM

My husband is loving the Bruno stairlift. He can always put stuff on there and sends it down the steps. It makes life easy for him. If we have to take something down to stairs, I can just set it in there and send it down to him, and then he can send it back. It's a lot better for him because he's got a bad back and he had one of his knees replaced.

I was surprised about the installation because the rep came to show us the stuff. He said, "I'll be back in an hour." They came back and they were only here probably an hour putting it in. So, I was very impressed.

Mrs. W.
Greensboro, PA
5 Stars

February 14 2023 7:40AM

I purchased a Bruno stairlift for my roommate who unfortunately has been in the hospital. Now she's in rehab because she's got all kinds of issues, but I've been practicing on it for her and I love it. I just wish there was some kind of a senior discount I could have gotten because the thing cost me $7,000.

The sales reps from Bruno were awesome. If I had to do it again, in a heartbeat, I'd go with them. He really did a good presentation, a good demonstration, and a good follow-up. The installers were awesome, and they were two women.

The stairlift has great quality. I like it a lot. It couldn't be better. I'd done a lot of research before I ended up getting Bruno. I ended up deciding on Bruno based on everything else I've looked at and hearing some horror stories here and there.

We needed a sturdier unit for my roommate and Bruno is great for her. I also had a whole bunch of stuff I had to haul upstairs. I just stuck it on it and let it go upstairs. So, it's a great dumbwaiter, too.

Mary A.
Auburn, WA
5 Stars

February 08 2023 8:20AM

My grandfather moved into my home. My home is a three-level house and his living station is in the basement and the main floor and the kitchen. So, we installed the Bruno stair chair so that he can easily come and join meals with the family and get to the kitchen area.

The Bruno team came in the first time and measured and determined if we could install one. They were gracious, lovely, and very kind. So, we came up with a program that would work for our arrangement.

They had to file for a permit. So, they called to let me know that they had filed for the permit and that it takes about two weeks, and they were pretty much right on. Then they sent out their install crew, and they installed it. They were great in the home and they were easy to work with.

After they installed it, they had us run through the whole system and how it worked and made it really clear how to use it safely. So, that was good, too.

I was initially a little worried that we wouldn't be able to walk down because the stairlift would take up the whole station, but it folds up really nicely and sits at the base of the stairs. So, it works great.

My favorite feature is how happy it makes my grandpa but I like that you can shift the way that the chair sits for loading and unloading. That feature is really helpful.

The overall quality seems great. It seems like it's gonna hold up really nicely. It's easy to clean, which is nice. They also installed it on the stairs, so it didn't damage any of the walls. The cost is pretty fair. For the quality of life, it's definitely worth it.

Bree M.
Marshall, WA
4 Stars

February 02 2023 10:14AM

My husband looked at the reviews, the details of the coverage and all the specifications, and he decided on Bruno. Two young women came by for the installation. They were well-trained, very customer-oriented, very disciplined and they got the job done in a couple of hours.

They took all the care to show us how to operate the stairlift, and what to look for and they left a number to call back in case we had further questions. So all in all, it was a hassle-free experience and very user-friendly.

As far as the quality of the stairlift, we have not used any other stairlift ourselves and we don't have any concerns so far. We have wide steps and this fits in very well without hindering others going up and down and is very easy to use.

With the Bruno stairlift, we like its assurance of risk management. It's a comfort. It helps any elderly folk in the house to go up and down at ease. So, it's an enlightening effect.

Jayasri G.
Des Moines, WA
5 Stars

January 28 2023 8:05AM

We used the Bruno stairlift and it seemed to work great. We didn't have any long-term use for it, but it seemed to be very stable.

We had two people use it that have a hard time lifting their legs. So, that panel where you put your feet could have been lower or adjustable because the two people that did use it had a little bit of a hard time lifting their feet onto it. Other than that, the ride is a little quicker than I had imagined but it was fine.

Chris C.
New Rochelle, NY
5 Stars

January 26 2023 11:58AM

Our Bruno stairlift has been great. The people who installed it were very informative and knew what they were doing and they had it in in two days. The stailift is really comfortable. It's a really good product. It's made very nicely and works really well and it's been a big help. You can use your upstairs and your bedroom.

Susan J.
Van Wert, OH
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