Bruno Stairlifts

4.6 Stars (217 Reviews)
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Bruno Independent Living Aids is a third-generation family business located in Wisconsin, dedicated to making lives easier for people with mobility challenges. Bruno manufactures straight and custom-curved rail stair lifts for indoor and outdoor use. The models are known for quality, performance, and customization.

Editorial Breakdown

Customer Service

4.2 Stars

Customization

4.1 Stars

Price

4 Stars

Warranty

4.6 Stars

Overall Rating

4.55 Stars

Bottom Line

Bruno makes multiple indoor and outdoor stairlifts including straight and curved stairlifts. Reviews indicate high user satisfaction, and all lifts come with a comprehensive warranty.

Bruno Stairlifts Review

Bruno was founded by a US Veteran with the goal of being a leading provider of solutions for an independent lifestyle. In addition to stair lifts, Bruno designs and builds scooter and wheelchair lifts for homes, businesses and vehicles. Their stair lifts and other mobility products are sold, installed and serviced by factory-trained local dealers.

Whether the stairs are inside or outside the home, Bruno makes stairlifts to accommodate every configuration of curved or straight staircases. Bruno’s unique vertical stairlift rail system allows for maximum open space on the steps, and multiple stairlift options are available to accommodate the individual user’s needs.

Pros

  • ISO 9001 Certified
  • Indoor and outdoor stairlifts
  • Global brand known for quality and safety

Cons

  • No online purchasing
  • No DIY installation, must pay an installer

Bruno Stairlift Models

All Bruno stairlift models feature a chair attached to a rail that is secured on the stairs. When the rocker switch on the chair’s armrest is pushed, the stairlift travels up and down the steps. Bruno straight stairlifts use a vertical anodized aluminum rail. Bruno curved stairlifts feature a custom-made, vertical e-coated steel rail for stability and a precise fit. For details about how stairlifts work, see our Stairlifts Buyer’s Guide.

Bruno stairlifts

Bruno stairlifts are powered by two twelve-volt batteries, allowing the stairlift to operate in a power outage. While in a parked position at the end of the rail, Bruno curved stairlifts are automatically recharging their batteries. Bruno straight stairlift models were the first stairlifts in the industry featuring charge strips along the entire rail, which enable the unit’s batteries to constantly charge no matter where the unit is parked.

All Bruno stairlift models are equipped with standard safety features including obstruction sensors that stop the lift if the chair hits an object on the steps and a seat belt to secure the user in place.

ModelsFeatures
Elan Straight Stairlift
Indoor
Bruno’s most popular straight stairlift, with a 300 lb – lift capacity, features a vertical rail that allows the stairlift to be installed close to the wall for maximum open space. Folded rail and other power options available.
Elite Curved Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with stylized look offers 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Straight Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with a stylized look offers a 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Curved Outdoor Stairlift
Outdoor
Curved rail custom built to exact specifications of stairs. Engineered to withstand harsh weather – performance tested from 0⁰ F to 125⁰F. Cover provided with stairlift.
Elite Outdoor Stairlift
Outdoor
Marine-grade vinyl padded seat and arms and waterproof cover for weather protection. Anodized aluminum rail with covered gear rack. 400-lb lift capacity.
Bruno Stair Lift Options

Bruno Stairlifts Costs and Warranty

Bruno straight stairlifts have a limited lifetime warranty. Curved and outdoor models come with a comprehensive five-year limited warranty on components and two years on parts. You may get additional warranty coverage through the authorized Bruno dealer or installer.

The cost of a Bruno stairlift varies depending on the custom configuration and dealer. The price depends on the model, the rail length, upgrades, and state permitting requirements (businesses). A straight stairlift can cost between $2,000 and $5,000, while curved models range from $8,000 to $10,000. High-end customized stairlifts cost up to $15,000. The average labor cost for installation is $70 per hour, and electrical work should be around $300. Call your local government office to discuss building permits.

How Bruno Stairlifts are Installed

Bruno dealers are factory-trained to ensure proper installation of your lift. It takes an average of two-to-three hours to install a straight stairlift. A curved stairlift takes longer to install based on the complexity of the curves and length of the stairlift rail.

Where to Buy Bruno Stairlifts

You can buy Bruno stairlifts from an authorized dealer in your community. To find an authorized dealer in the United States or Canada, visit Bruno’s website. If you need to find a Bruno Stairlift dealer outside of North America, there’s a form you can complete and submit on the website. You can also request a stairlift quote on the Bruno website.

Bruno Stairlift Complaints

Bruno Independent Living Aids is rated at nearly 5 out of 5 stars with 1,550 reviews on ConsumerAffairs. Customer feedback frequently mentions the quick installation process and how well the stairlift improved mobility. Reviewers often spoke highly of the authorized dealers as being friendly and professional.

Bruno has an “A+“ rating with the Better Business Bureau, with 46 reviews and an average rating a 4.3 out of 5. Bruno resolved or offered to resolve each complaint, even contacting dealers to get customers the resolution they desired. On TrustPilot, Bruno scores 9.6 out of 10 stars across 1,854 customer reviews.

Bruno Outdoor Elite stair lift
Bruno Outdoor Elite stair lift

Bruno Stairlifts FAQs

Can I install a Bruno stairlift myself?

Only authorized dealers and technicians can install Bruno stairlifts. There are no DIY options available at this time.

Does insurance cover some of the costs for Bruno Stairlifts?

Most health insurance plans don’t cover the full cost of buying and installing stairlifts, and Medicare provides no coverage. See How to Pay for Aging in Place Home Remodeling for tips on making a stairlift affordable, and ask your Bruno dealer about financing.

Can you order Bruno stairlifts online?

New Bruno stairlifts must be purchased and installed by a local authorized Bruno dealer. Most Bruno dealers will not install a stairlift not purchased from them, so ordering them online is not recommended. In addition, by using a dealer, a trained specialist is able to properly measure the steps and also determine if any options are needed to customize the stairlift based on the individual user’s capabilities.

Are Bruno stairlifts permanent?

Since Bruno Stairlifts are not permanently installed and do not require home modification, you can remove them from your home if they are no longer needed.

Will Bruno stairlifts work in a power outage?

Bruno models are battery-powered and continually charged via a wall outlet. If the power goes out, the stairlift will pull from the battery power for an additional number of rides.

Conclusion

When you’re in the market for mobility equipment such as a stairlift, it’s essential to choose the highest quality and safest product possible. Bruno Independent Living Aids has been in business for more than 35 years, stands by its products, manufactures all its lifts in the United States, and carries leading industry certifications for safety. Consumer reviews indicate that Bruno stairlifts are reliable and the company listens to customers.

If you are interested in learning more about a stairlift from Bruno, give them a call (877) 718-1244 or visit their website.

217 Bruno Reviews

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5 Stars

March 18 2021 9:37AM

The quality of our Bruno stairlift is fantastic. But to me, it takes up too much room. It works good for the laundry basket. When I'm downstairs, I just set it on there and walk upstairs and it rides up the stairs.

Ola B.
Greenacres, WA
5 Stars

March 14 2021 11:55AM

The Bruno stairlift is working out really good for my mother. She's 91 years old and slow. She just moved in with us and we have a room for her, which is upstairs. It's hard for her to go up and down stairs, so that was why we got it.

Cary S.
Winder, GA
5 Stars

March 13 2021 4:51AM

The Bruno guy who came out didn't waste a lot of time. He was very knowledgeable. He knew exactly what he was doing and got it done quickly. Everything fits and it was installed much quicker than the other companies that I had talked to.

The stairlift works the way it's supposed to. It's definitely served its purpose. It's really helped with my wife and what she's going through right now.

As far as the sales side, any questions I had, the guy took care of things quickly. I'd give Bruno A plus on everything. I would recommend this company in a heartbeat.

Stephen S.
Lawrenceville, GA
5 Stars

March 09 2021 11:51AM

We were going to get an elevator initially. I looked at the cost of the elevator and it was kind of too much. Then I talked to the gentleman who came here about the elevator to look at the home and see where we wanted to put it.

He also talked about stairlifts. He told me Bruno was the one that was made in the USA. It was all USA parts and USA manufacturer. It was one of the good ones. So, I decided to go that route.

The installation went well. I had the wiring done for them so they didn't have to worry about that. They went up the stairs and the extra parts I've got went well.

The stairlift does have a click at the end when you're bringing it down. That's something we were concerned with, but we haven't called anybody about it yet.

On both sides of the seat, it has the plastic part that comes down. We got a retractable bottom. It comes up on off stairs. It isn't one whole piece because we have a doorway there. When the stairlift comes down, I keep hearing a click.

When I finally looked at it, it's the one away from the bottom. The second piece that has a piece on that side of seat that keeps tapping pushes it a little bit, and it springs back. I'm not overly concerned but it's something I will keep an eye on.

When purchasing a stairlift, one should consider the width of their stairwell going up. I got a fairly standard going up.

I walk and my wife mainly uses the stairlift. And when I walk up, if I had anything in my hands, it might be a good squeeze through there. But so far, it hasn't been an issue. We talked to friends of ours about the chairlift and they went down and got one also.

Herbert P.
Ballston Spa, NY
5 Stars

March 09 2021 6:58AM

I can't walk. I moved into a different house and it's got a set of stairs that I have to get up to to get in the rest of the house. I got a stairlift from Bruno. I went with them because I have a wheelchair lift for my van. It's Bruno, too.

I love their customer service. The stairlift is easy to use and it's comfortable. I can't think of anything that I would expect Bruno to do that they didn't do. Their product is great and the people that I had install it were very professional. I would recommend it to anybody.

Pam D.
Tuscola, IL
5 Stars

March 07 2021 7:50AM

The sales rep from Bruno was very friendly, very knowledgeable and quite helpful. The installation was done quickly and very professional job. It was finished in one day. I appreciate the company I worked with. They were courteous and prompt.

Robert K.
Signal Mountain, TN
5 Stars

March 01 2021 12:46PM

I couldn't walk the stairs anymore. My daughter-in-law did some research and she thought Bruno was the best. The installer was wonderful. The chair's quality is very good. I can get to my basement so easily now. My washer and dryer's downstairs. I can do my laundry down there now.

Wilma W.
Steeleville, ILL
5 Stars

February 28 2021 8:51AM

My Bruno stairlift makes a lot of difference. It improved my quality of life. It really helps me out.

Bobbie E.
Silverdale, WA
5 Stars

February 28 2021 2:11AM

A friend of mine bought a stairlift from Bruno. The sales visit was okay because I had my mind made up I wanted it. I like the complete service. It's easier to go up the stairs.

Andrew J.
White Plains, NY
5 Stars

February 27 2021 5:49AM

The installers of our Bruno stairlift were great. They came and took pictures, decided what they would need to have it made, and then they came back and installed the stairlift. We needed an additional turn in the chair and they came back and did that.

Betty C.
Des Moines, IA
5 Stars

February 18 2021 11:31AM

My husband was having a problem with his lower back. He lost a little bit of function in his legs. We have a colonial, so he had to go up and down the stairs at least twice a day.

It was becoming a little bit dangerous because I would come down with him in front of him on the stair, and one day, he lost his balance coming down. Fortunately, he sat down on the stair as opposed to falling forward on me and taking me down with him.

At that point, it was either we move into a ranch or we find a different way to get him downstairs. Walking up wasn't a problem, coming down was the problem. We went online and we looked at elevators. Then something popped up about a stairlift, so we decided to check into it.

I had someone come out to the house, and we asked a lot of questions and the person explained how it all works. We put the Bruno stairlift in, and it's been terrific.

Reggie came out from the one that was over in Westchester. He did a very good job. He explained how we use it. We did a motorized seat, and I spoke to John about changing out the motorized seat and just put in the manual.

I'm in the process of trying to do that right now because the motorized doesn't go all the way around when it gets to the top.

It just stops at some point and Richard needs for that seat to go all the way around so that when he gets off, he's getting off straight ahead and not a little bit to the side. He is at the top of the stairway and if he loses his balance, I don't want him coming down.

So, we were looking into just changing out to manual. Reggie said they just need to put a bracket in, and then they can be made into a manual seat so Richard can control it that way. That would work, I think, better for him.

I'm just waiting for the snow to at least abate so that I can have someone come out here and take care of that for me. But Bruno is a great piece of equipment.

I would have no problem recommending Bruno to anyone. We dealt with John and he was very knowledgeable and nice. We had very nice conversations with him when it came to the house.

Linda D.
New City, NY
5 Stars

February 18 2021 4:15AM

One of the men on our board brought Bruno up at one of our board meetings. Since we're starting to get elderly people with a lot of stairs, we thought it'd be a good idea to look into it.

During the installation, one guy came out. He did a great job. He's very friendly. I talked to him and he showed me everything. It was very wonderful. Everybody who has used it really likes it. It saved their legs and they thought it's fantastic.

One guy is pretty large and he fits in there great and he loves it, and he's 97 years old. We haven't had a really long time, but the quality seems great. The cost seemed like it was pretty reasonable.

Dan C.
Selinsgrove, PA
5 Stars

February 17 2021 7:28AM

We're using our Bruno stairlift a lot. Overall, we're very happy with it. We got the straight one, and then we bought the additional piece that folds back on itself. The rail folds back so that it clears the hallway on the bottom.

Right now, we have it set so we just go straight down without having to fold up because I go up and down the stairs so many times during the day.

My husband uses it sometimes to carry laundry upstairs. He puts the basket of laundry on the chair and he sends it up to me. It's funny. So we're using it for a person, and he doesn't have to carry stuff upstairs anymore.

We bought the larger chair because I wanted the footplate to extend out further. I may have to get my knee operated on and I thought, to bend my knee all the way back under, I would prefer the choice of those extra three inches sticking out.

We also thought it was going to last longer and be more sturdy, and we like the option of the rail that folds back on itself. They told us about the swivel at the top of the stairs. Every time I ride it up, I fold it back up so the others who live with me can shoot up and down the stairs.

The representatives at Bruno were excellent. They were very helpful. I thought the stairlift was well-thought-out when we were getting the initial information. I thought that this was not the first model that had been advanced to fit a varied number of needs for different people.

Marianne V.
Fort Wayne, IN
5 Stars

February 16 2021 2:06AM

I spoke to the Bruno representative a couple of times. She's very good, and I was very satisfied with her. We didn't have very good luck with the Harmar chairlift. One of the salesman told me to get a Bruno. I checked up on that, and that's what we got.

We've had the chairlift about a month now, and I've had good luck with it so far. My husband is going through a kidney dialysis and is quite weak, and having the chairlift on our back steps really helps him. It makes it a lot easier for him to get down the stairs.

Bruno fits in our home very good. It's not as wide as the other one we had, so it's very good. I also have no problems with the quality of it.

Marie F.
Sagamore, MA
5 Stars

February 15 2021 12:38PM

I got the Bruno chairlift to get me up the steps and down the steps. It's working fine. It fits perfectly in our stairwell. Somebody can get by, but it is tight. That's okay though. The installation was quick and efficient. The quality is good. It's efficient and really easy to operate.

Jack R.
Atlanta, GA
5 Stars

February 15 2021 9:25AM

My husband is handicap and he has special needs. When I was researching for something where he could go upstairs without using the stairs, I came through the company, Bruno. I researched more to find out about it. I did like the sales visit. It was really good.

When I researched the different products, customer service was what people were mentioning. Once you install the product, the main thing is it should be able to work nicely for a longer duration.

If something goes wrong, you need a good customer service. So, that appealed to me. A lot of the reviews said that Bruno had excellent customer service and they stand by their product.

Also, it was made in the USA. I would want to get something which gives our country more preference.

We went with the straight vertical model. It fits perfectly in our home. I could not have thought of anything better than this. We have four steps. After that, we have a small square landing. Then we have a whole flight of 15 stairs.

That landing works perfectly because my husband can climb that four steps. That landing is perfect where the chair will sit. He can also sit on the chair, and then go all the way upstairs. And upstairs, we have the landing of the lobby, so it works out perfectly.

So far, the stairlift has been really good. They've mentioned that it can take a lot of weight, and it's not flimsy. Even as far as the maintenance goes, they said it's pretty easy. There's not going to be a major issue. I like it.

Anoli B.
Duluth, GA
5 Stars

February 12 2021 8:11AM

The Bruno stairlift is functioning, but we can't turn it on. The alarm goes off all the time. If we turn it on, it goes up and down but the alarm keeps going. It's a very loud alarm. We changed the alarms in the house. We thought it was the house alarms. It's the chair.

We called and talked to Doug yesterday. He was the installer and he told us to call the main number. We called the number yesterday and it was busy.

The chair is fine. Doug told me it could be the contacts. It seems like the battery ain't charging. But there's power going into it, and it's just the alarm keeps going off.

Antonio and Joe S.
Billerica, MA
5 Stars

February 10 2021 12:25PM

I love my Bruno stairlift. It takes me up and down. It's nice. I have a good ride. I've got 13 steps, and the stairlift goes up and down. You hit that bar and it goes up, and then it comes back down. It works good. My wife uses it more. She's got problems.

Raymond N.
Winchester, VA
5 Stars

February 03 2021 4:31AM

I didn't wanna have to do the stairs anymore. I have a problem with balance, and the stairs is a danger zone for people who have problems with balance. So, I determined that I should get a stairlift.

My neighbor had one for a long time, and so I knew about it. I got the name of the company that she had used, so I made the call. They were very nice and they came right over.

The Bruno stairlift is fine. I found out that I was doing something wrong, so the guy came over again. He was very nice and showed me the right way to work the seat. It was perfect after that.

Lucille M.
Orleans, MA
5 Stars

January 20 2021 7:16AM

The Bruno chair system is working fine. It's working as installed. It has a very good quality, too. The installers were very professional.

Mr. D.
Kent, WA
5 Stars

January 17 2021 8:54AM

The quality of our Bruno stairlift looks good. Getting on it and going up the steps is a relief.

George A.
Wilmington, DE
5 Stars

January 15 2021 3:56AM

The sales visit with Bruno went very well. They were professional and they did a great job. The installation team was great. They got done very quickly and it's worked well. The stairlift's quality is fine.

Howard W.
Dawsonville, GA
5 Stars

January 15 2021 2:28AM

Our Bruno stairlift is absolutely wonderful. My husband likes it very much. He uses it always. It was a very nice, seamless transition from not having anything to having something that worked very well.

All of the equipment is absolutely durable and beautiful and we're very grateful to have it. The installers were very considerate, very conscious of being careful in the home, very clean, very professional and very kind.

Bruno is the best company in the whole wide world to work with, their people are the most efficient and considerate people to work with, and I was very blessed to be able to have their services for our home.

Wendy B.
Roseburg, OR
5 Stars

January 11 2021 7:52AM

It was time I got a stairlift because I'm having a heck of a time going up and down the steps with my cane, and I'm very happy with mine from Bruno.

The installation was quick. There was hardly any wait for them to come and put it in. I love how the lift goes up and twirls you around. It gets you right where you want to go.

Christine B.
Altoona, PA
5 Stars

January 07 2021 4:02AM

Everything's working fine with Bruno. My wife had a stroke and we were looking at getting a stairlift. I have a good friend that knew the operator and owner of the one where we got our Bruno up at Canal Winchester.

The guy that installed the stairlift was excellent. He was top-of-the-line guy. My wife wasn't here at the time because she was still living with my daughter.

We got it in. It just needs lowered somehow. I don't know what the technique is to lower it down a little bit. Her feet don't quite hit the floor. It's a little bit high for her. But other than that, everything is perfect.

The stairlift fits in the stairwell perfectly fine. We can still walk beside it as we're going up the steps. It goes clear at the top, everything swivels, but it sets just a little bit too high. The guy said we could lower by calling him, but I just haven't got around to calling him yet.

Now that we have our Bruno, my wife doesn't have to walk up the steps. I got 13 steps and she has trouble getting up steps. I have two steps to get to the landing.

The worst part of her trip is getting up those two steps to get into the chair. Then once she's sitting in the chair, we get to the top of the stairwell, and everything is fine after that.

Paul V.
Bremen, OH
5 Stars

January 06 2021 10:44AM

There was a guy that came down and installed my stairlift. He was very nice. I'm very happy with my Bruno stairlift.

I have terrible trouble getting up and down the stairs. The stairlift certainly helps me. It makes my life a lot easier. I like the convenience of me not having to lug stuff up with me when I walk up.

Albert R.
Rochester, NY
5 Stars

January 04 2021 10:06AM

We like the location of Bruno. It was close to us. The in-home sales rep was very knowledgeable and very nice.

Two men came up for the installation and they were very nice and got along with my dog. They got the installation done quickly. I have had no problems with the quality of the stairlift and it seems to be nice.

Kay W.
Hixson, TN
5 Stars

January 03 2021 3:45AM

I entered the house in the middle of October. I have 16 stairs to go up and I was out of breath when I got to the top. I was in there five days. When I came out, I knew I wasn't going to make these stairs every day. So, I made contact with the VA and they got people come over.

My Bruno stairlift has been working fine. It's helped me a lot. I don't have that trouble breathing anymore. I get to the top of the stairs. My bedroom and my bathrooms are upstairs so it was a needed product. I'm very satisfied with it.

The rep who came expressed everything I wanted to know and seemed very knowledgeable about it, so I was satisfied with that. Then the installer that came out a few days later was as knowledgeable and went over everything with me.

Before he left, he made sure I could work. I had a wide stairwell. So, it still leaves room if something had to be moved up or down. The chair is not in the way at all. I recommend to old friends about it.

I would be situated downstairs all the time. Since I got at the house, I've been on oxygen. So, with the hoses up and down , the stairlift made a big difference. It feels safe. It doesn't go too fast, it doesn't go too slow. It's a smooth ride.

It's got a little control at each handle. As your arm is sitting on the armrest, you have the control right at your thumb. You gotta press. If you release the control, it stops. Halfway down, if for some reason you want to stop it, you just release the control.

Joseph S.
Schiller Park, IL
5 Stars

December 19 2020 2:16AM

I got a Bruno lift for my truck. The installation team was excellent. They came to my house, picked up my truck, took it to a shop and brought it back with the lift installed. That process took about three hours. It was less than they told me. They told me it might be four or five.

The lift looks very good. I haven't used it a lot yet but I think it's gonna be excellent. I like the ability to take my chair where I go when I need it.

Donald S.
Pooler, GA
5 Stars

December 17 2020 1:44AM

I can't walk. I needed to get a stairlift for my home. My daughter chose to use Bruno. The reps who came were very quiet. They did what they had to do and left. But they forgot the seat belt so they had to come back. The quality of my Bruno stairlift is wonderful. It also fits into the stairwell very well.

Emma T.
Pittsburgh, PA
5 Stars

December 12 2020 2:34AM

I was needing to get a stairlift for my elderly mother. I did research and Bruno seems the most reliable and with the longest warranty.

The sales visit was very well-organized. The people who came showed us how it worked. We rode it up and down. They answered any questions. They didn't rush us. We stayed there a long time. I was very pleased.

I love the stairlift. It gets my mother down and upstairs where she doesn't have to get out-of-breath. It's got very good quality. I'm really pleased with it. The cost is very reasonable.

Having the stairlift made it easier on me to not have to worry about my mother falling down the stairs. It also carries my groceries upstairs and my laundry. If you get Bruno, you'll get your money's worth.

Marie M.
Marietta, GA
5 Stars

December 11 2020 7:30AM

My Bruno stairlift works great. I love it. The VA told me they would send somebody around to give me an estimate. They sent two different companies here. Each one of them gave me an estimate. The VA picked Bruno, which was fine with me.

The installation was good. My problem is my stairway is very narrow, and the stairlift takes up a lot of the room, which can't be helped. The quality is very good. It looks good. It operates well.

Irtys M.
Sullivan, IL
5 Stars

December 09 2020 10:44AM

My Bruno stairlift works slower than my other one, but it's very nice and very quiet. I'm still on oxygen. So, it helps because I'm short-of-breath. I can ride it up and don't have to be short-of-breath.

I had an old Bruno for about 25 years old. To get the new one, I just called and ordered it over the phone. The person who came to install did a good job.

Lorraine S.
Oakdale, MN
5 Stars

December 08 2020 10:50AM

My husband had a stroke and this Bruno stairlift is very good. We both had strokes and heart attacks. That really helps out. When the people came and installed it, they were super nice. They were here for about three hours. I would tell others right away to get a Bruno stairlift.

Ethel R.
Conemaugh, PA
4 Stars

December 08 2020 2:47AM

I purchased a Bruno stairlift for my elderly mom. The person who came during the sales visit did a very good job.

He ended up recommending Bruno's product over some other products because the feature of the bottom rail kind of moves down and back up again. Because of that feature and because he highly recommended the equipment, we went that way.

It was a one-man team that came out for the installation, and it did not go well at all. On the first visit, the technician broke the mechanism that moves the arm down to the bottom of the lift. The chair rides on a rail. There's a bottom piece of the rail that moves up and down as part of the operation of the chair.

I was there when it happened. He couldn't get it to fold right. He was pushing on it, and there was a loud cracking noise.

Shortly later, he said, "This was shipped broken from the factory and we're gonna have to get a new piece shipped out. I can't install this because it was broken at the factory."

I didn't call him on it at the time. He said, "Well, you probably heard the cracking noise, but it was already broken. And pushing on it just caused it to completely break." So, a new section had to be sent from the factory. That took a couple of weeks.

My parents seem to say the stairlift works fine. There was an issue where that piece of rail that comes down had moved a rug there, and it wasn't working.

So, they called the installer, Albany Lift, back up again and said, "Hey, it's not working." They said that that interaction went very poorly with Albany Lift and that they were rude. But my parents are old and crotchety. So, I don't really know if that interaction went poorly.

Doug S.
North Bennington, VT
4 Stars

December 07 2020 9:35AM

I had fallen and I got out of the hospital. Guardian Healthcare was a provider through VA. They use Bruno and they're familiar with the company. I told the therapist to go ahead with the company that they deal with, and the paper went through so quickly. It was unreal.

I'm happy with Bruno except when it goes up and before it hits the last step, it stops. Then I got to put my foot down and push up on the step and push backwards and then it'd go up the rest of the way.

I got the straight stairlift. The rails are not straight with the stairwell though. They come out, they start so far out the top and then they get wider at the bottom. I don't understand why because the chair doesn't hit nowhere on it. That rail should be straight with the wall.

I have two of them. I have a tri-level. One is going down and one is going upstairs from the main level. Both of them are like that.

When it's all the way up the top, that's where it's closest to the wall, but it goes out wider at the bottom. But even if you spin the chair, it doesn't even touch the wall when it's up high.

The lift is fine. I wish, when you get off, that you don't have to keep lifting the arms up. The arms with the one upstairs, once you spin, you lift up one arm and it doesn't beep anymore. I wish you could just leave it in any position and let it go and you don't have the beep.

I'm the only one that lives here so when I get off on that level, whichever position the chair's in when I get off it, I figure if I just get back on, I don't have to worry about that. But you have to keep putting the seat up and putting the arm up and that's ridiculous.

The installation team was really good. They measured everything. They went outside and they cut everything. I even cleared a spot in the garage in case it rained and they were just fine. They put everything together.

The young guy did the one going downstairs and it works with no problem. It will go up and down. The one upstairs, the other guy put in. That's where it goes up and before it gets the last step, it stops. Other than that, they did a great job.

With the stairlift, I like that I'm able to get up and down the steps, plus I got the remotes that if somebody was handicapped or something and rode it down, or if some reason I had to come up the steps and I didn't use it, then I'm able to get it back.

The greatest thing is being able to get upstairs because I was sleeping downstairs for almost a month and a half. There's just a bath and not a shower so I couldn't take a shower. I'd have to get me upstairs to get a shower. Now I can do it all on my own.

Todd R.
Morrow, GA
3 Stars

December 06 2020 4:06AM

We had another Bruno stairlift installed a year ago. It is going to our lower floor. Apparently, there was an update to the model in the last year and we find that the new one is not half as nice as the old one. It just seems to become a cheaper construction.

It raffles as it goes up, the arms flop down on their own, the seat has got some kind of a surface on it that is supposed to help you not slip, but it prevents my wife from sliding on as well as she does the lower floor.

There are a number of things about it that we don't think are improvements. The old one is a bit more utility. The new one is a little bit nicer to look at. The other one tucked behind the seat and was more out of the way than the new one is.

We went to a local installer and looked for a chairlift for my wife originally so that she could go to the basement. So, they installed that one approximately 15 months ago and she was very happy with that.

We went and got the new prices for the new one, and they did tell us it had been updated. But it's fine. We're not gonna worry about it.

The rattling might be a problem. The other one is pretty quiet as far as the gears go. This one seems to clunk a lot, especially at a certain point on the stairs.

We haven't talked to the installer about it, but that's what we observed. We'll talk to the installer about that at some point.

Colin W.
Coeur D Alene, ID
5 Stars

December 04 2020 12:10PM

We had a Bruno here. I bought it used from a friend of mine because his parents had died. That was about six years ago. What had happened was my mother and father-in-law both moved in with us. They also need a chairlift.

So, the old one I had was getting used way more than we anticipated between my wife and both my in-laws, and it had seen its better days. So, we decided to update it. Because I had Bruno, I just stuck with the same name.

Everything went well during the installation. The only thing is when they came to put it in, we weren't told in advance that there was gonna be a charge for taking the old one out.

We kind of went around with the manager, and they waived the fee to have it removed because it was never brought up to us upfront. I'm very happy with their lift. It works terrific.

Kevin V.
Weyauwega, WI
5 Stars

December 02 2020 4:35AM

I'm 75 years old and crippled. I decided to purchase a stairlift from Bruno. It took them almost a year to get it installed. The VA had someone from Anchorage come all the way up the Fairbanks to do it, and they only come up twice a year.

The installation part of it, once they got here, was fantastic. The stairlift works. When a person has a narrow staircase like I've got, it would be good if they would make the seat where it would turn and you end up backwards. Other than that, I'm very satisfied with the product.

Gerald R.
Salcha, AK
5 Stars

November 22 2020 8:20AM

I got a stairlift to help me get up the steps to the bedroom. The price is the main thing and I went with Bruno because of that. The sales visit was really good. The rep was Wendy. She was very good. She explained it all to us, and that worked out really well.

The installers were fine. I got the straight one. They were able to do it in a really timely manner, and I really liked it.

I like the ease of using my stairlift. It's much easier going up the steps. I can make trips up there when I need to instead of just going, "No, I'll have to wait until nighttime to go up there." Now, I can go up during the day, so it's doing daily activities. I feel very safe using it.

So far, so good. If someone would ask about it, I'd say, "It changes your life and it makes life so much easier. So, don't be afraid to get a device that's going to help you to achieve your goals and your daily activities. Don't let the looks of it scare you away."

Shirley L.
Clive, IA
5 Stars

November 18 2020 2:42AM

I went online to compare different stairlifts and pricing, and Bruno's seemed to be the highest ratings. The stairlift was installed for my mother, so it gives her a little freedom. As far as the installation, we dealt with Westchester Stairlift, and they were perfect. It was really a great experience.

Barbara F.
Irvington, NY
5 Stars

November 12 2020 5:17AM

The VA bought a Bruno stairlift for me. I'm a 240% disabled veteran, so they buy everything I want except lunch. Bruno sent out a guy to take a look at what needed to be done, and then they sent out a guy to install it.

The estimator was a gentleman and the installer was very skillful. He did a very nice job, kept it very neat all the way through, didn't make a whole lot of noise, and it works. They were both very good.

The stairlift works. The quality is very good. I can get up to the second floor now, which is where my office is since I'm a writer. Not having to crawl up those stairs like an old crippled man is a pleasure.

The stairlift is easy to operate, comfortable and quiet. It takes a lot of pressure off of me. Instead of forcing myself up and down that one flight of stairs once or twice a week, I can go about four times a day if I feel like it. I can go back and forth as much as I want, and that's helpful.

Matthew P.
Cumming, GA
5 Stars

November 11 2020 1:31AM

I run out of air before I get to the top of the stairs. I went through the VA and got a Bruno stairlift. It's indoors and it's straight. It's 400 pounds. It fits the stairwell very well. It's compact, and it has very good quality.

My stairlift improved my life a lot. I'm very comfortable with it. I hardly use my emergency inhaler. I had to use it every time I walk the stairs, and I don't use it now.

Gary G.
Anchorage, AK
5 Stars

November 09 2020 12:27PM

The Bruno stairlift works great for Fedeles. It's really helpful. She was a little scared the first few times, but she's been doing really good on it. I was here the day it was put in. It went really good. The gentleman was really professional and he did a really good job.

Gene W.
Bloomington, MN
5 Stars

November 07 2020 9:27AM

I like Bruno. It's great. My legs were getting bad and I went to the VA and they told me if I wanted to live or stay in my house, they would put a stairlift in.

The people are really nice when they came. Someone came and laid out a diagram and there were people who put it in. They did a great job with cleaning up and putting it in.

I got a curved stairlift and it fits good in the stairwell. I like the part where you put your feet on it and you let your feet down on it. My stairlift makes it a lot easy getting down the steps.

Coleman W.
Lincolnton, NC
5 Stars

November 06 2020 12:48PM

My husband had gotten to the point that he was having problems with his blood pressure getting really low, and he would eventually just pass out. And in climbing the stairs, I was concerned about him on those stairs. So, we went ahead and got the stairlift.

I had heard some TV commercials about Bruno a couple of times. Then, I had a friend that had done some investigation of that particular stairlift. I talked to him and he said he would advise it and give it his okay. I thought, "Well, if he thought it was okay, it would be okay."

The young man that came out was really on his toes and he sold the goods. The installers came in here, and within a matter of minutes, they were gone.

They gave us all the information that we needed to know about using the stairlift and told us all the pros and cons and what we should do and what we shouldn't do.

My husband would still try to walk the stairs if that stairlift wasn't here. But it was me that was really concerned because I knew how his blood pressure was doing. It was my concern that he was going to fall down those stairs.

The Bruno stairlift has been super fine for us. It has done a sufficient job for the length of time that we have had it and our experience is super. If anybody needed one, immediately I said, "Go with it." I would advise anybody to use it. It's been good for us.

Virginia W.
Chickamauga, GA
4 Stars

November 06 2020 11:02AM

Bruno is a good product, but I'm a little upset with the fact that I had the lift for 10 years, and I was having a problem with the motor. They told me that to replace the motor, it was as much as buying a new lift. So, I bought the new lift.

I really think they ought to be able to repair something for less than the cost of a new unit. Maybe it wasn't as much as a new lift, but that's what the dealer told me.

I found Bruno online, and then I looked into the feedback from other people and then I found a dealer.

There are no dealers near me, unfortunately. It's probably an hour and a half away either dealer. I'm right in the middle. They had some very good ratings and it was American-made, so I bought it.

Also, I bought it because I had a problem with my knee. I did it by the phone and then people came and installed it. They were very nice people. It's a family. A lot of the family works in the business. They were very friendly and helpful and made me comfortable to buy from them.

The stairlift fits well into the stairwell. My house is older, so the stairs are not super wide and it leaves ample room for everybody else to go up and down and fits in there fine. It's a straight. It's a 2010 SRE.

I'm having a problem with the new one right now. The tech has to come here on Thursday. I'm sure we'll get it sorted out. Generally, it works well. I'm quite heavy, so that's why I got the heavier model. It operates quicker than a lot of the lifts I've seen.

Edward T.
Highland, NY
5 Stars

November 06 2020 3:52AM

We got a Bruno stairlift for my father who is 90. Getting the stairlift will help my father with getting up and down the stairs. Bruno was recommended to us. Their customer service was very good.

What stood out was the knowledge that the people that we're doing it have and the way they handled everything. It was professionally done. We're happy with Bruno. It works great. My father seems with no trouble using it, so we're very satisfied.

Elliot E.
Juneau, AK
5 Stars

November 06 2020 2:06AM

My mother-in-law had had several falls and she needed to be able to go up and down the stairs in her townhome. Her Bruno stairlift has made a major difference. She's comfortable, she's still got her independence left, and she's thoroughly enjoying it.

The set-up was great. The people who did it were very knowledgeable with any of the questions we had. Everyone was very nice. Everything was very easygoing.

Juanita V.
Portsmouth, VA
5 Stars

October 27 2020 2:42AM

Bruno's rep was very professional. The installation team was good. They did the installation in about two and a half hours. From the time I ordered the stairlift to the time it was installed and working, it was not 10 days. It went very quickly.

Our Bruno stairlift works very well. I've been recuperating from some problems, and getting up and down to my basement was a problem. The stairlift solved that. It's very good.

I can access all of my house now, which is important. I've got a lot of books and such in my basement that I need to access. So, that's been very helpful.

William R.
Middleton, WI
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