Bruno Stairlifts

4.6 Stars (217 Reviews)
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Bruno Independent Living Aids is a third-generation family business located in Wisconsin, dedicated to making lives easier for people with mobility challenges. Bruno manufactures straight and custom-curved rail stair lifts for indoor and outdoor use. The models are known for quality, performance, and customization.

Editorial Breakdown

Customer Service

4.2 Stars

Customization

4.1 Stars

Price

4 Stars

Warranty

4.6 Stars

Overall Rating

4.55 Stars

Bottom Line

Bruno makes multiple indoor and outdoor stairlifts including straight and curved stairlifts. Reviews indicate high user satisfaction, and all lifts come with a comprehensive warranty.

Bruno Stairlifts Review

Bruno was founded by a US Veteran with the goal of being a leading provider of solutions for an independent lifestyle. In addition to stair lifts, Bruno designs and builds scooter and wheelchair lifts for homes, businesses and vehicles. Their stair lifts and other mobility products are sold, installed and serviced by factory-trained local dealers.

Whether the stairs are inside or outside the home, Bruno makes stairlifts to accommodate every configuration of curved or straight staircases. Bruno’s unique vertical stairlift rail system allows for maximum open space on the steps, and multiple stairlift options are available to accommodate the individual user’s needs.

Pros

  • ISO 9001 Certified
  • Indoor and outdoor stairlifts
  • Global brand known for quality and safety

Cons

  • No online purchasing
  • No DIY installation, must pay an installer

Bruno Stairlift Models

All Bruno stairlift models feature a chair attached to a rail that is secured on the stairs. When the rocker switch on the chair’s armrest is pushed, the stairlift travels up and down the steps. Bruno straight stairlifts use a vertical anodized aluminum rail. Bruno curved stairlifts feature a custom-made, vertical e-coated steel rail for stability and a precise fit. For details about how stairlifts work, see our Stairlifts Buyer’s Guide.

Bruno stairlifts

Bruno stairlifts are powered by two twelve-volt batteries, allowing the stairlift to operate in a power outage. While in a parked position at the end of the rail, Bruno curved stairlifts are automatically recharging their batteries. Bruno straight stairlift models were the first stairlifts in the industry featuring charge strips along the entire rail, which enable the unit’s batteries to constantly charge no matter where the unit is parked.

All Bruno stairlift models are equipped with standard safety features including obstruction sensors that stop the lift if the chair hits an object on the steps and a seat belt to secure the user in place.

ModelsFeatures
Elan Straight Stairlift
Indoor
Bruno’s most popular straight stairlift, with a 300 lb – lift capacity, features a vertical rail that allows the stairlift to be installed close to the wall for maximum open space. Folded rail and other power options available.
Elite Curved Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with stylized look offers 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Straight Stairlift
Indoor
Custom hand-built rail for precise fit, and smooth, consistent ride. High performance with a stylized look offers a 400-lb lift capacity. Select power options to customize the Elite curve to your needs.
Elite Curved Outdoor Stairlift
Outdoor
Curved rail custom built to exact specifications of stairs. Engineered to withstand harsh weather – performance tested from 0⁰ F to 125⁰F. Cover provided with stairlift.
Elite Outdoor Stairlift
Outdoor
Marine-grade vinyl padded seat and arms and waterproof cover for weather protection. Anodized aluminum rail with covered gear rack. 400-lb lift capacity.
Bruno Stair Lift Options

Bruno Stairlifts Costs and Warranty

Bruno straight stairlifts have a limited lifetime warranty. Curved and outdoor models come with a comprehensive five-year limited warranty on components and two years on parts. You may get additional warranty coverage through the authorized Bruno dealer or installer.

The cost of a Bruno stairlift varies depending on the custom configuration and dealer. The price depends on the model, the rail length, upgrades, and state permitting requirements (businesses). A straight stairlift can cost between $2,000 and $5,000, while curved models range from $8,000 to $10,000. High-end customized stairlifts cost up to $15,000. The average labor cost for installation is $70 per hour, and electrical work should be around $300. Call your local government office to discuss building permits.

How Bruno Stairlifts are Installed

Bruno dealers are factory-trained to ensure proper installation of your lift. It takes an average of two-to-three hours to install a straight stairlift. A curved stairlift takes longer to install based on the complexity of the curves and length of the stairlift rail.

Where to Buy Bruno Stairlifts

You can buy Bruno stairlifts from an authorized dealer in your community. To find an authorized dealer in the United States or Canada, visit Bruno’s website. If you need to find a Bruno Stairlift dealer outside of North America, there’s a form you can complete and submit on the website. You can also request a stairlift quote on the Bruno website.

Bruno Stairlift Complaints

Bruno Independent Living Aids is rated at nearly 5 out of 5 stars with 1,550 reviews on ConsumerAffairs. Customer feedback frequently mentions the quick installation process and how well the stairlift improved mobility. Reviewers often spoke highly of the authorized dealers as being friendly and professional.

Bruno has an “A+“ rating with the Better Business Bureau, with 46 reviews and an average rating a 4.3 out of 5. Bruno resolved or offered to resolve each complaint, even contacting dealers to get customers the resolution they desired. On TrustPilot, Bruno scores 9.6 out of 10 stars across 1,854 customer reviews.

Bruno Outdoor Elite stair lift
Bruno Outdoor Elite stair lift

Bruno Stairlifts FAQs

Can I install a Bruno stairlift myself?

Only authorized dealers and technicians can install Bruno stairlifts. There are no DIY options available at this time.

Does insurance cover some of the costs for Bruno Stairlifts?

Most health insurance plans don’t cover the full cost of buying and installing stairlifts, and Medicare provides no coverage. See How to Pay for Aging in Place Home Remodeling for tips on making a stairlift affordable, and ask your Bruno dealer about financing.

Can you order Bruno stairlifts online?

New Bruno stairlifts must be purchased and installed by a local authorized Bruno dealer. Most Bruno dealers will not install a stairlift not purchased from them, so ordering them online is not recommended. In addition, by using a dealer, a trained specialist is able to properly measure the steps and also determine if any options are needed to customize the stairlift based on the individual user’s capabilities.

Are Bruno stairlifts permanent?

Since Bruno Stairlifts are not permanently installed and do not require home modification, you can remove them from your home if they are no longer needed.

Will Bruno stairlifts work in a power outage?

Bruno models are battery-powered and continually charged via a wall outlet. If the power goes out, the stairlift will pull from the battery power for an additional number of rides.

Conclusion

When you’re in the market for mobility equipment such as a stairlift, it’s essential to choose the highest quality and safest product possible. Bruno Independent Living Aids has been in business for more than 35 years, stands by its products, manufactures all its lifts in the United States, and carries leading industry certifications for safety. Consumer reviews indicate that Bruno stairlifts are reliable and the company listens to customers.

If you are interested in learning more about a stairlift from Bruno, give them a call (877) 718-1244 or visit their website.

217 Bruno Reviews

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5 Stars

March 30 2022 1:42AM

My Bruno stairlift works very well. I would highly recommend this one.

William T.
Estill Springs, TN
5 Stars

March 23 2022 12:18PM

I'd done some research and some shopping and it was between Bruno and another place out of Indianapolis. It came down to about 100 bucks. The Bruno stairlift takes up room in our stairwell, but that is expected. Besides that, it's okay.

The only thing is the price. I'm a skilled tradesman. I know how much things cost to build this and that. The curved one was a lot of money because we could have bought two straights for half of what we bought that curved one for. The curved one was $13,000, and it's all because of the curved piece.

We got the stairlift for my dad and mom. Mom uses it a lot. She puts a load of laundry on there and runs the laundry upstairs so she doesn't have to carry it.

Patrick S.
Delphi, IN
5 Stars

March 23 2022 1:02AM

I like my Bruno stairlift. The installer put it in promptly. He worked really hard. He actually had the wrong seat. So, then he had to run back to Akron, which is 30 miles away, to get the right seat. That kinda took a little longer but he did an excellent job.

Ruth B.
Wooster, OH
5 Stars

February 24 2022 7:36AM

My mother had stairs in her condominium, and we needed to get a solution for that. I did research online and liked the product of Bruno, the reviews and the warranty. We dealt with everything via texting and phone calls, and the rep was professional and very prompt.

The technicians were amazing. The product seems great. It was easy for my mother to figure out. She's glad she has it. Overall, Bruno was wonderful. I was really impressed.

Karen R.
Everett, WA
5 Stars

February 12 2022 12:02PM

My physical therapists contacted my doctor and they said we needed stairlifts in my home. My doctor wrote out a prescription, and I was contacted by Bruno, the stairlift company.

Jeff, their sales rep, was very good. I've had a good experience with him and his crew, Derek and Billy. They are good guys. All three of them are knowledgeable and personable.

I got two straight stairlifts and they're beautiful. I'm happy with them. They've been a big help. It's impacted my life in a positive note because I couldn't get around up and down my house, and now, I can.

Nick R.
Philadelphia, PA
5 Stars

February 08 2022 1:09AM

I like my Bruno stairlift very much. The installation tech did a fantastic job. He worked very hard.

Polly S.
Shushan, NY
5 Stars

February 07 2022 8:46AM

I've got a lift on the back of my car from Bruno and it works satisfactorily. That's the first lift I've ever had. It swings out of the way to get to the door. So, that is very helpful.

I've got two bad knees and ankles and that enables me to be a little more mobile, especially around bigger stores and things of that nature. I can go a short distance using a walker or two canes, but when it comes to longer distances, I couldn't do it until now that I have the lift.

Kenneth P.
Constantine, MI
5 Stars

February 03 2022 2:00AM

My wife and I are 75 and our basement stairs are very steep. My wife was talking with her chiropractor and he recommended a stairlift. We started looking into it and found Bruno and decided that was who we wanted to go with. Everybody was wonderful.

The salesperson and the installation team got it done very quickly. They did everything they were supposed to do. Plus, we had an enjoyable time from the whole process.

The rep did his discussion pre-sale and showed us the brochure and went through everything. I could recommend the Bruno stairlift highly because it does the job, but it is less expensive than one brand that was out there that also, as we looked into it, they had bad service.

Bruno works perfectly and we look forward to it being here, especially as our years continue. Our laundry equipment is down in the basement. It's a ranch house and on the first floor, there's no place to put it. Also, we have our freezer and refrigerator down here. The basement is part of the house and we will need to access it as time goes on more. So, this will help us stay where we want to be.

My wife and I both use it sometimes. Sometimes, I have a good day and I will use the stairs. But then, sometimes when I carry the laundry basket downstairs, I will use the chair and hold the basket and ride it down the stairs or back up. So, it was the right thing to do at this age.

My office is down in the basement. So, I use it more than my wife even though she was the one that got it going because of her chiropractor. I use the same chiropractor and he said, "Yeah, that would be a good thing for you, too."

We have a straight stairway. It's not finished, so it didn't have to be fancy. We didn't have to do any fancy electrical because it was fine to just run an extension cord for the charger from the nearest outlet and plug that in. So, the installation was pretty straightforward.

The two guys that came out to install it were friendly. I was sitting here at my desk while they were doing it just to see how they did it. We had some common interests. So, while one guy was waiting for the other one to go out to the truck and get something, we had some pleasant conversations.

They were both involved in Boy Scouts. I had been in Boy Scouts as a youngster, and so we had a lot of pleasant conversation about scouting. So, it wasn't just business, it was a relationship.

Schuyler W.
Bedford, VA
5 Stars

February 02 2022 2:27AM

The installers who came in and put the Bruno stairlift in were very professional. They showed me how to use it, and they did it all within one day. They gave me a brochure on it. I haven't had any trouble.

I love the stairlift. It's a lifesaver because I have steps in my house and it was so dangerous for my husband to try to hold on and go up and down with his walker and his stick. It's a godsend blessing. I'm completely satisfied with it.

Geraldine R.
Winston Salem, NC
5 Stars

January 23 2022 2:03AM

My father is 94 and lives alone in a house that we built years ago. He passed out going down the basement steps one day and ended up on the basement concrete floor. Through the VA, I was able to get him qualified for them to purchase a stairlift for him so he can remain in his house.

The Bruno stairlift that we got has great quality. He uses it without any kind of trepidation. It's been a godsend for him because his shower is in the basement that he likes to use. So, it really has been a saving grace and a comfort for us.

The stairlift has improved my dad's quality of life because he was in depression that he couldn't get downstairs by himself without somebody here. That has been eliminated.

Gary W.
Egg Hbr Twp, NJ
4 Stars

January 19 2022 11:28AM

I needed a stairlift to get to the second storey. I got a straight one from Bruno. It seems to be sized right. I just had to replace the batteries in the remote. I also find the controls a little on the cheap side. Other than those, I have no problem with the seat and the arms.

Dave W.
Lafayette, IN
4 Stars

December 30 2021 8:30AM

The people who came to install our Bruno stairlift were excellent installers. The stairlift is beneficial when we use it. We have a two-story home. My mother's 92 and she's on the upper floor. She doesn't come up and down daily. She comes up and down for doctor's appointments.

We don't use the stairlift a whole lot, but we have to have it for when my mother does come down. In the summer, she may come down more because we'll have the health care workers taking her outside.

The only thing is the connector thingy bobber didn't work right. It's really strange. It happened three times. One of the times was just after they got it installed. The installer went up and down four times to make sure it worked.

My husband took it up and we couldn't get it down, and the installer turned right around and came back and made sure that it worked.

Barbara C.
Goshen, IN
4 Stars

December 29 2021 10:46AM

The sales visit with Bruno was great. I might be calling to ask for a little checkup. There are some rough spots where the joints hit, but other than that, the installation went fine. The installers were great.

Julie B.
Williamsburg, VA
5 Stars

December 17 2021 10:49AM

The salesman from Bruno took the time and measured everything and explained it all. He was great. He was very knowledgeable.

The installers boxed everything and put the stairlift up and made sure it was gonna work. They put the pieces together. They laid them out on the floor. Then, they explained how to use it. They cleaned up after themselves, too.

Our stairlift fits perfectly in our stairwell. I've been very happy with it. My mom's very happy with it as well. It makes our lives a hell of a lot easier. I don't get short of breath anymore trying to go up the steps.

Debra R.
Gainesville, GA
5 Stars

December 14 2021 3:20AM

I liked that Bruno was made in the US, supposedly right here in Wisconsin. The price was a little high, but the quality is fine. It's made it easier for me to come down. I don't normally use it to go up. I usually walk up the steps, but I need it for coming down because I don't want to fall.

I just need to call the tech and get him to come back because I think the stairlift came loose. It's been used a little bit now. I think it needs to be tightened up. It squeaks and crawls a lot when I go up and down.

Marvin L.
Pawpaw, MI
5 Stars

December 01 2021 4:00AM

I got a curved stairlift from Bruno. I had previously gotten one from somebody else. It was more expensive. My Bruno is $1,000 less and it looked good. The Bruno reps did what I wanted them to do, and the product looked like it would be easy to work with. The economics were fair enough for me.

Ted P.
Great Barrington, MA
5 Stars

November 09 2021 9:36AM

The installers who put in our Bruno stairlift were very nice and very good with follow-up, very good with instructions, and they wired it extremely neatly. You barely notice the wiring that's involved along the bottom of the wall. They did an excellent job.

The stairlift changed things for my husband a great deal. He was stuck in our family room on the lowest level since his brain tumor surgery, which caused paralysis. Now, he can come up to the main floor and further. We have a split level, so they put two in, one going up two short staircases.

I love the color of the stairlift. It's neutral. I love the way it folds up and it feels safe and secure. I wish sometimes that the seat turned out better at the bottom because it's a little bit of a maneuver with where it is to get the wheelchair up close enough to it.

The chair at the very bottom level faces one way when it comes down. It doesn't swivel out. When it comes up, it swivels out. It would be good if there is a little bit more swivel ability at top and bottom. Other than that though, it's been wonderful and we manage.

Something happened where I thought the stairlift wasn't working, but it was just a little glitch. I have the one that folds up at the bottom of the steps. When I folded it down, for some reason, I didn't know that it didn't click in place.

Someone came out immediately. He was here within the hour and I called him because I thought that the lift had stopped working for some reason. But it was absolutely fine. It was just the part that you fold out had not clicked into place fully.

Mrs. P.
West Lawn, PA
5 Stars

November 06 2021 2:34AM

I got a beige and curved Bruno stairlift. I tried it out the first time just to make sure it was okay, and I loved it. I have a little 90-year old lady here that needs the stairlift. She seems to be doing real good on it. Having the stairlift saves us time and money.

She was really scared of the steps. This stairlift has been great for her because she was kinda cooped up here in the home and needed two people to get her up and down the steps. So, it's really made her life a lot easier.

Mary P.
Cumberland, MD
5 Stars

October 23 2021 2:53AM

The installers who worked on my Bruno stairlift were very polite and to the point. They got the work done. The only thing is I'm on the heavy side, and the chair doesn't stay straight when I'm on it. I'm managing it but I find it a little unsettling when I go upstairs because of the way it leans forward just a little bit.

In order to turn the chair around for me to get off of it, I have to push on the post a little bit to make the chair go more upright so that I can clear that post to get off. Other than that, I'm extremely happy with it and that won't stop me from using it nor recommending it. It's a wonderful product.

RUTH T.
WEST GROVE, PA
5 Stars

October 20 2021 8:14AM

Bruno was one of the companies that came up as good quality. The sales and the installation guys were all great. The guys were supposed to be here for four or five hours. They were done in like two hours.

I got a curve stairlift and it's indoor. I thought there was going to be an issue because I thought I was gonna have to remove the handrails and I didn't have to do any of that.

It was a struggle for my husband to go up the stairs and it was becoming more challenging every day. So, now that we have the stairlift, I feel comfortable.

If I need to get him out of the house, it's not an issue. It went to the point sometimes where I would have to call an ambulance service to get him in and out of the house.

Sonia C.
North Salem, NY
5 Stars

October 18 2021 11:50AM

I love our Bruno stair lift. We live in a quad-level, which is a tri-level with a basement, and my husband couldn't get up those seven steps to his bedroom. So, somebody had to stand behind him.

Our daughter was here helping tremendously all summer. She would stand behind him to make sure he didn't fall. She had to go home. So, she went to Alick's Home Medical, and that was how we got the Bruno.

The stairlift is wonderful. It won't start if it's not in the exact right place. You gotta wiggle it, which is good. Everything has to be safe. I put my clothes basket on it, and I just zip down to the laundry room. The stairlift is working for me and my husband.

Patricia S.
Granger, IN
5 Stars

October 18 2021 2:25AM

The Bruno stairlift works fine. I love it. It's pleasurable, comfortable and reliable. The gentlemen that came to install it were very good people. They were impressionable and very cordial.

Michael K.
Sugarloaf, PA
5 Stars

October 16 2021 11:48AM

The sales rep from Bruno was very nice. She gave me all the information I needed to know and provided help when I needed assistance with anything else even outside their expertise.

We got the curved stairlift and it's nice. The only thing that might be a little bit difficult is the seat. We tried to fold it up when it's not in use. But still, when you're walking up and down the stairs, it might be a little bit in the way. But we're not the ones going up and down the most.

We have an aging grandmother who needs to use the stairlift. It's made her life much easier in general to be in the house due to the fact that she recently fell.

This was one of the bigger purchases that we need to do to ensure that she could still live in there. The swivel feature helps my grandmother a lot, so that she can get on there a lot easier.

Eric T.
Chicago, ILLINOIS
4 Stars

October 16 2021 3:23AM

We've had stair lifts since '96. We had to get a new one because ours died. We got Bruno and the installation team was in and out pretty quickly. They did a good job.

There were things I liked about the last stairlift that this new one doesn't have. The chair needs to be bigger, the seat needs to be bigger and longer and the foot rest needs to stick out further. Other than that, our new stairlift is quieter than the last one.

Steve & Pat S.
Roanoke, VA
5 Stars

October 11 2021 9:50AM

Scott can't make it upstairs without the Bruno stairlift. It's been a godsend. Getting things set up with Bruno was phenomenal. It's such a relief for us. The process took about a month but that was because of paperwork and not because of the company. There were inspections that had to get done.

Maude .
Port Orchard, WA
5 Stars

October 11 2021 8:06AM

The rep from Bruno was terrific. She did all the measurements she needed to do, she explained my options to me and she's been patient to me.

I wanted a stair lift that was in stock because my husband was getting out of the hospital and he would have had a very difficult time getting up the stairs. I've had no complaints with the whole process from start to finish.

The installer was terrific. He came in, did what he needed to do and walked me through how to use it. I like the stair lift a lot. I'm really happy.

Sue J.
Weare, NH
5 Stars

October 10 2021 3:46AM

I like that Bruno is made in this country. It looked like top quality and that's the brand that the company that sold it to me and then installed it represent.

We got the curved stairlift. It is the least intrusive that it can be and it's very efficient. It's terrific, and we're very pleased. My wife was very concerned and her concern is gone.

RICHARD W.
MILLSBORO, DE
5 Stars

September 25 2021 11:14AM

I called a person who sent me over to Westchester Stairlift, and they are the ones who recommended the Bruno. One of the owners of Westchester came. He explained everything. He brought brochures and made measurements. He showed me what would be done to install it and how long it would take.

Then his man came for the installation. Everything was smooth, and it was a great experience. The construction team was great. They prepared everything outside. There was no mess inside. They cleaned up after themselves. They didn't take the garbage with them, but they packed it.

I got a straight stairlift. When it's folded up, there's plenty of room to get by in the stairwell. It's great. My mother loves it. It's made her life easier. She can go up and down to go one floor to the other.

Simcha S.
Far Rockaway, NEW YORK
5 Stars

September 20 2021 12:56PM

My Bruno stairlift has helped me to utilize my space. I got the curved one, and it's a perfect fit. If I was an inch taller, it would not work. The quality is very good. Also, the Bruno salesman was very knowledgeable, and the install went very well.

Bob R.
New York City, NY
5 Stars

September 17 2021 9:25AM

My wife has multiple sclerosis. And so, we were looking at the assistance of a chairlift. Alaska Stairlift had them, so we contacted them. I had no idea what products they carried but we went with Bruno.

Their technician did an excellent job. Her name was Ronnie, and she's very good and thorough. She set the stairlift up and it's working fine. It's not inconvenient if I have to go up there. I can just fold the seat up, and go up and down the stairs, and there's plenty of room to access.

It's a little too early to project on the quality of the product but on the appearance, it looks like good quality. Also, the service in setting it up and sizing it, they did an excellent job.

David Q.
Cooper, AK
5 Stars

September 17 2021 7:04AM

This is a second new Bruno I've had. I liked the other one and that was why I got a new one. I like the quality of the Bruno stairlifts. The other one lasted longer than normal. I got it in '14, and it is just now that I replaced it.

The only thing is the new one is not positioned right. I have a hard time with that one because they put it too high up. I couldn't reach the ground.

The installer didn't install it properly because it should've went further up on the stairs. It's past the doorway downstairs, and it should not be. Upstairs, it's not at the landing. It's just on the very tip of the landing when it should be over the landing somewhat, so you can get out of it comfortably.

I've got to reach far to the right with my right leg in order to get out of my stairlift. I could have them come back again, but they'd have to move everything, and put new holes in my stairs.

I'm not having that. I'll just use it the way it is. Other than that, it helps me greatly. I wouldn't be getting up the steps without it.

Portia S.
Brookport, IL
4 Stars

September 17 2021 2:54AM

I needed a lift and my construction chief, Roger, was going to construct one himself, which he certainly could have done. But once he started investigating, he found out that Bruno was in business. So, we talked with some kind of a medical liaison person handling the sales.

We found out that the price would be competitive with what we could do if we had it constructed ourselves. So, we took some measurements and found out that it was available and that's how we did it.

The sales person answered my questions and several others that I didn't know I have. He's a very nice guy and seemed knowledgeable about what needed to be done.

Then, somehow or another, two bolts got left out the first time. So, he was very prompt to come back the next week and remedy that installation, although it hadn't made it so it didn't work. It was just he wanted to complete the job and he did a good job of it.

I was surprised because I thought the stairlift was gonna take a lot more room than it did. When he installed it, he was able to put it down low enough that people that are using the stairway in a regular way are not obstructed by it.

So, it's more compact than I expected and it's lower than I expected because the hallway that goes up is kind of a picture-decorative. It's almost got museum pictures on it and the stairlift goes below those. So, it didn't interfere with that display, which I thought was quite nice.

Doug S.
Happy Valley, AK
5 Stars

September 12 2021 9:39AM

My experience with the Bruno stairlift is wonderful. It seems very nice, well-made, and sturdy. I really enjoyed talking with Jonathan and meeting Martin. I felt that they were very aboveboard, helpful and not hard selling.

I liked them a lot. They listened and understood the situation and they recommended the best thing but left the final decision up to me.

Judy R.
Ardsley, NEW YORK
5 Stars

September 12 2021 7:07AM

The guys that came to install my Bruno stairlift were amazing. The stairlift doesn't come in one piece, so there are these bolts right in the middle, and when it hits those bolts, it offsets the chair a bit and it's really wonky. I'm sure I'll get used to it.

Then I can't use the footrest because when I put my feet down, it hurts. So, I don't use it. It sits so close to the center, but my legs are so long that sometimes my feet hit the stairs. I'm figuring out how I can put my feet and then it won't be a problem.

When I do have the foot thing down, it doesn't hit. They said to use it as a dumbwaiter as often as we needed to. So, my partner will send some clothes down to me.

Both of my bathrooms and my bedroom are upstairs, and everything else is downstairs. I don't have to live downstairs anymore. I love being able to get up and take a shower as often as I want, instead of crawling up the stairs every 14 days.

The stairlift does its job. It's safe. I would recommend it to any elderly person or anybody that needed it.

Eryn W.
Loveland, CO
5 Stars

July 25 2021 6:52AM

Bruno's distributor was close by and that was important in case there will be any problems or maintenance.

As far as the customer service, we worked with Luke. He came out and did an assessment. Then, from there, we placed an order, and then he came out and installed it. He was very knowledgeable and did an excellent job.

Our Bruno stairlift works really good. It serves the purpose really well. It's compact so it folds up so that you can easily get around it and down the stairs. It's a great product.

When it comes the time that you need it, it's better to have it than having to move out of your home. It allows you to be more independent and stay in your home longer when you have stairs.

Herbert W.
Grafton, ND
5 Stars

July 20 2021 6:24AM

My son's handicapped and we have a two-storey house and his ability to get up downstairs is decreasing. The people that we contacted all had Bruno. It helped with the weight limit. We thought it had the best platform for his feet.

It turned out though that the footrest doesn't stick out far enough. So, we just fold that up and have him go up and downstairs without the thing. Overall, we like the stairlift. It's worth it, works well and we wish we had done it sooner.

SANDY F.
DAVENPORT, IA
5 Stars

July 20 2021 5:15AM

If you lived in a two-storey house and couldn't access the second floor because you couldn't get up the stairs, wouldn't you like a Bruno chairlift? I like mine. It's made it possible for me to go upstairs, which I couldn't do before. There's nothing I dislike about its features.

Curtis L.
Seattle, WA
5 Stars

July 18 2021 4:44AM

We decided first on the straight stairlift from Bruno, and we had to make a change because it required two chairs, one to the first landing, and you switch to another chair, and then one to the second landing.

It was a pain in the neck because you had to ask the person to change chairs and you don't want to do that. So then, we had them remove everything and put in the curved. With our stairlift, we like the convenience for a person moving around.

Doris S.
Wilmette, IL
4 Stars

July 16 2021 5:17AM

Bruno's sales rep was fine, but I think he should have put some kind of phone number in case we have a malfunction. Other than that, the stairlift works pretty good for us. It made my husband able to use the bathroom and go to his bed.

Mrs. H.
Coeur D'Alene, ID
5 Stars

July 16 2021 2:30AM

I love our Bruno stairlift. It's wonderful. Plus, the people that put it in did such a good job and got everything like they said they would.

My husband and I are both partially disabled and have a hard time getting up and down. We've got two sets of stairs. I was going to get an elevator, but I couldn't afford that. We couldn't find a place to cover all three stories of the house.

Then, I saw an ad for Bruno and I checked on it and the company is highly recommended. It's highly rated on Better Business Bureau, which was very nice to see.

I looked at the different ones and I thought Bruno looked like the best for what we needed. It turned out it was because the people that put it in were perfect. They did everything on time and we are very satisfied with it.

We would recommend Bruno 100% to anybody that needed one. It's convenient and I like the fact that one person can go up, and then we can make it come back down. Overall, it's been godsend for us.

Dale J.
Sandpoint, ID
5 Stars

May 22 2021 11:54AM

We're enjoying our stairlift. We should've gotten it a long time ago. I have fallen down the stairs, and we're older, so we decided we need to get anything that benefits us in our older days.

We got some estimates around and Bruno was recommended that they were higher rating. Their reps were wonderful. We liked them. The guys that were here told me that they maintained it, so we won't have to worry about the batteries. We just call.

I like the stairlift because it doesn't take that much space. I have hardwood flooring and I don't like for it to come right down in the floor unless I really need it to. This comes right up to the stairs and it just shuts the door.

Having the stairlift is wonderful because we have a basement, and I go down there once a day and sometimes, twice a day. I don't have to worry about falling, too.

We already have recommended Bruno to people we know, and a lot of them went down there and checked it out and they liked it.

Shirley P.
Benton, TN
4 Stars

May 16 2021 11:56AM

The Bruno sales rep was cordial and explained everything. We talked about what I wanted and what she could give. She knew everything. She answered all my questions. I understood everything she had to say.

Because I have a tri-level house and I have arthritis in my back and my joints, I can't climb the steps anymore. So, my Bruno stairlift assists me to get from all three floors.

My stairlift is a lifesaver. I don't use it every time. If I'm feeling good, then I walk up. But if I'm having problems, then I've got that thing to take me up.

I got the curved one because I got three levels. So, it comes up out of the bottom level to the middle level, and then it makes a 180-degree turn and goes up to the third level. I'm happy and satisfied with it.

The rep told me that it would hug real close to the wall and I can leave my handrails the way I had them. So, everything is fine.

The only thing is I know it's not going to fall off but as it goes up, I hear a little bit of creaking sound, but it doesn't rock you back and forth. So, it's sturdy.

They couldn't secure it to the bottom floor because I had tiles. The installer said if he drilled a hole in that tile, it would do nothing but crack. So, he supported it. He put a piece of a carpet under it, but that carpet has come out. So, the very bottom of it is not touching anything.

Then, the butterfly trigger on the end of the arm where you can sit down and use it to go up and down quit the first day. So, I called them and we have to use the remote control.

They came out after about 10 days when I called. They came to see what was wrong, and one guy said the seat comes from the factory that way, but to me, that seat was mounted too close to the frame.

When I sat down on it, it cut the wire going to the butterfly trigger on the arm in two. He said he was going to have to order another cable. That's been about three weeks now and it's still not fixed.

Milton M.
Troutman, NC
5 Stars

May 13 2021 1:02AM

I liked what I read online about Bruno and I like the pricing as well. One recommendation I have is when they install the stairlift, they could start sending something to cover the hardwood floor because it's a very long product. That way, there are less chances of damaging the floor.

Other than that, I had a good exchange with the salesperson and the installers. There was good communication there.

The stairlift is of good quality. It works well. My mom is super happy with it. It's been a blessing in my mom's life, so I highly recommend it. Go for it. Don't delay it.

Deepa S.
Aurora, IL
5 Stars

May 11 2021 8:40AM

I roll my chair on our Bruno stairlift and it goes up to my porch. My house wouldn't support the indoor one. When I first was diagnosed with my MS, a ramp was built and it wasn't really up to code. It's real steep and I didn't have the money to make anything different.

So, I lived with that for a little over 13 years. Then, now that I'm on this other program through the Medicaid, they offered money to buy and fix it for me so I could have a safer way to get in and out of the house.

The Bruno rep won my husband's approval. The people that were here to install were friendly and made sure that everything was okay. They weren't making a lot of noise or bothering me.

I like the quality of the lift. It should have been just a little bit wider or a little bit longer because my chair is a different kind of chair than what they normally use for the lift. Other than that, it's a whole easier than going up a ramp.

Laura L.
Wooster, OH
5 Stars

May 07 2021 5:50AM

I looked up some of the names of the stairlift companies and also talked to some people who had various ones. I really didn't like Acorn, and the Bruno seemed to be much better.

Wendy, their rep, was marvelous. She was a lot of fun and she was very accurate and good at what she did. The only thing is she measured everything, gave me a price and sent me a piece of paper with all the stuff on it, and I misplaced the piece of paper.

I couldn't remember who I called. I found the piece of paper after about two months, so I called them up and they got right on it. If I had been Wendy, I would have called me back in a couple of weeks.

The people that came in to install the stairlift were pretty quick and good at what they were doing and had it installed in no time. I kind of hung around them and they didn't seem to mind me being there.

The stairlift is growing on me. It's kind of slow. I'd like it to be faster. I suppose a lot of people say that, but it works. Bruno seems to be a heavier duty unit than Acorn. It works really good.

Terry V.
Monroe, IA
5 Stars

May 05 2021 10:46AM

My Bruno stairlift has helped me to go upstairs, which I couldn't do anymore. My breath wouldn't hold up to get up the stairs. Now, I can go up my stairs and get up there when I need to.

I just get on it and push the button and go up and come back down. It's nice that when you get upstairs, you can rotate the chair around to get out.

Joann W.
South Pittsburg, TN
5 Stars

May 05 2021 8:09AM

My Bruno stairlift is very nice. It'd be the one to go with.

Nancy C.
Hastings, MN
5 Stars

May 02 2021 6:12AM

We put a Bruno stairlift in as a surprise for my parents. So, we had to get them out of the house, and then install it before they came back. Everyone cooperated and it worked out quite well.

I've used the stairlift myself many times and there are no problems with it. My mother doesn't like it, but she'll get used to it. As far as my father, his legs are very long and sometimes they touch the banister.

Calvin S.
Brooklyn, NY
5 Stars

March 29 2021 6:45AM

I like Bruno. It is a good chairlift and I like how it's installed. The installers did a good job. The stairlift seems to be working good. The chair doesn't always click in good. I have them come look at it to see if it's just me or if it's the chair. When you turn it, it beeps.

Then, when I get it turned around and get my wife sat in it, it's still beeping and I have to keep jiggling it to get it to snap or I have to do something for it to quit beeping. When it's beeping, it won't work.

Paul P.
Renton, WA
5 Stars

March 21 2021 7:03AM

We have a Bruno stairlift in another house. We purchased a new house and got another one. We got the indoor one and it's straight. In this new house, we have a pretty wide stairwell, so it fits nicely.

The sales reps were great, very informative and easy to work with. Bruno is top quality. I like the quietness of the stairlift.

My mother-in-law uses it. Her room's upstairs, so it gives her the freedom to keep that room. She's familiar with the other ones, and Bruno is what she likes. The old one is 20 years old and it still works great. The features are pretty much still the same.

Todd G.
Allegan, MI
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