Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros
  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons
  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex environments
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500


Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more call (888) 491-8542 or visit the Hear.com website.

Hear.com Reviews

Recent Reviews

September 06 2019 8:20AM

My experience with Hear.com was amazing. The provider and the Hear.com lady took great care of me. I wish all companies could be this service oriented. I can recommend them to anyone. Now I am wearing my hearing aids all day no one notices them and I hear the birds singing again.

William N.
Naperville, IL
August 16 2019 3:43PM

I have had hearing aids for the past 15 years and have found them to be very expensive. Upon retiring, I worried that I would find good quality hearing aids at a reasonable cost that fit my new budget. The rep listened to all of my concerns and needs. She helped me find a local hearing aid center and the gave me finance options. I was soo relieved!! I now have two new hearing aids that are even better than my last pair and that fits my budget.

Deborah S.
Glendale, AZ
June 07 2019 6:24PM

Any company that doesn’t even care if you are dissatisfied tells you pretty much that they are just a quick-buck outfit. Last year they set me up with a purported audiologist with earbuds coming out of a briefcase in a pop-up office. Like a fool I bought new hearing aids which were a slight improvement over my old ones. I thought that’s all the technology can do and let the trial period go by. In November a loud noise led to pain in one ear and my physician suggested I see an ENT. He, in turn, suggested retesting with his audiologist who said (1) there should have been a setting in the hearing aids that prevented sounds above a certain level from being amplified and (2) that the devices had not been programmed for anything close to my hearing loss. I paid to have them reprogrammed, not wanting to trust the original guy. Recently, I thought, Hear.com should be doing something about this and contacted them asking for a response. Nothing after two weeks tells me that they figure there are other fools like me who trust the incompetence that minimizes their costs of service.

Daniel M.
Oak Park, IL
May 22 2019 9:06PM

I have tried for several months to get issues resolved. When I bought the hearing aids(2) I was told what I owed and what the insurance covered. Well, now I'm told I owe additional $1417.50. not including the $1900 that I already paid. I have talked to one of the representative of the company already in January of this year and was told to ignore the letters I receive until I hear from him again. I want this matter settled but can't talk to anyone since they are all busy and never call back. Strongly advice Not to do business with them.

Christel A.
Saint Louis, MO
May 17 2019 10:06PM

Ok so after reading the information on their site, I called and spoke to a rep. According to the rep. as long as one had a credit score of 600 or more, you could purchase a set of hearing aids with no money down. Yep, I fell for it! They set me up an appointment, I went and ended up paying $75.00 to the audiologist, picked out a set I liked and he submitted the information to hear.com. After 3 days the rep. contacted me, we discussed about my purchasing the aids and she asked me if I knew what my credit score was. I informed her that it was between 630 and 640. She then informed me that I would need to put down $650.00 and pay about $130.00 a month.

When I asked her what happened to the no money down? She just said that I could try back after I raised my score! A couple of weeks later, a different rep. contacted me to see if she could make me a better deal. Only she went up to a down of over $850.00! I told her no thank you and then entered a negative review. A different rep. Now contacted me and stated that she could help. But she went all the way up to a down of over $1,500.00! The hearing aids will cost me $4,800.00, my insurance will pay $2,000.00, which leaves me a balance of only $2,800.00! She replied that they calculate the finance charge on the full amount and do not discount the insurance payment. I said "thanks but no thanks." Now another rep text me that I was bring offered a special purchase plan and to reply if I was interested. I did so and he replied that he would call me in a bit. 4 days later no word. Hear.com is nothing more than a scam.

Michael L.
El Paso, TX
Write Review