Hear.com offers a unique and convenient way to shop for hearing aids with a simplified buying process focused on individual hearing treatment needs. Qualified hearing experts are trained to provide unbiased hearing aid information. These experts also guide consumers through each step to find the best hearing aids, and Hear.com’s dedicated team assists before, during and after the sale.
The team of professionals at Hear.com provide cutting edge hearing aids from top manufacturers. Hear.com provides a 45 risk-free trial to ensure the customer is satisfied with their choice.
According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.
Pros
Free consultation over the phone
Network of expert hearing professionals
Wide selection of hearing aids from top manufacturers
Financing and insurance options available
Cons
No chat for immediate help on their website
Hear.com’s Free Consultation
Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.
Hear.com Provider Hearing Test
If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.
Hear.com’s Risk-Free Hearing Aid Trial
Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.
Hear.com Partner Provider Network
Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.
Hear.com Hearing Aids
Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:
Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.
Hear.com Hearing Aid Costs
Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.
Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.
How to Buy Hearing Aids from Hear.com
You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.
Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.
Hear.com Complaints
Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.
Hear.com Q&A
What sets Hear.com apart from other hearing aid vendors?
Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.
What is the Hear.com mobile app?
Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.
Is there a warranty on Hear.com hearing aids?
Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.
How do I get help from Hear.com?
If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.
Can I find a list of Partner Providers on Hear.com?
While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.
Conclusion
Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.
Hear.com has a very friendly and knowledgeable sales staff. They really care about you as a customer. They provided knowledgeable and timely information by email and text. The hearing aid product is outstanding. It really helped my hearing and it is comfortable to wear and light weight. I hardly know I am wearing it.
Lawrence A.
Cordova, TN
Hear.com
Lawrence, thank you for your wonderful review! We’re thrilled to hear that our friendly and knowledgeable sales staff made your experience a positive one and that you felt truly cared for as a customer. It’s great to know that the timely information we provided was helpful and that you’re enjoying your hearing aids.
We’re especially pleased that the hearing aids have improved your hearing and that they are comfortable and lightweight, allowing you to wear them with ease. If you ever need anything, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
September 17 2024 3:24PM
Returned one hearing after it wouldn’t charge (bad battery?). It took two weeks to get a replacement…and ANOTHER two weeks to get an appointment with an audiologist to go through the adjustment and setup process. Poor service on a $4500.00 investment!!!
Willam O.
Branchville, NJ
Hear.com
William, thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced with the delay in receiving and setting up your replacement hearing aid. I understand how frustrating this must have been, especially after making such an important investment. I want to clarify that we received your device for repair on 9/12, sent it back to you the next day on 9/13, and got you scheduled for a follow-up appointment on 9/19. While we aimed to expedite the process, I regret that it still felt drawn out on your end.
We truly appreciate your patience and value your business. Please don’t hesitate to reach out if you have any further concerns—we're here to help ensure you're fully satisfied with your hearing aids moving forward. Happy hearing! -Samantha, Customer Success Team
August 02 2024 1:52PM
Hear.com Reduced my cost of Choosing the correct hearing aids for me by allowing me to try out 2 different types of hearing aids without the added expense of going into the office of an audiologist. The people I communicated with over the phone Were knowledgeable and very helpful with practical advice. When I had to return the first type of Hearing Aid that I used the process was actually quite simple and there was cost to me In the return. The Process wash Much easier than I expected.
Linda M.
Twentynine Palms, CA
Hear.com
Linda, thank you for your kind review! We’re so glad to hear that our process helped you choose the right hearing aids while saving you time and money. Offering you the flexibility to try different types of hearing aids without the need for an in-office visit is something we take pride in, and we’re happy to know it made things easier for you.
It’s great to hear that our team was knowledgeable and provided helpful advice and that the return process for the first hearing aids was simple and cost-free. If you ever need further assistance or have any questions, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
August 01 2024 3:06PM
I have been aware of a gradual loss of some hearing. I contacted this company about a hearing aid. They sent me a set including new hearing aids and related items. Then, their hearing specialist evaluated my hearing and determined that I don't need a hearing aid. They took back all the materials at no charge. I was very impressed, both by the professionalism of the specialist and by the fact that they didn't try to sell me something I don't need. This company has integrity!
Herbert S.
Truckee, CA
Hear.com
Herbert, thank you for sharing your experience! We’re so glad to hear that you had a positive experience with our team and that our specialist provided a thorough evaluation. At hear.com, our priority is always your well-being, and we’re happy we could provide honest guidance rather than recommending something you didn’t need. Your kind words about our integrity mean a lot to us.
If you ever have any further questions or need assistance in the future, we’re always here to help. All the best! -Samantha, Customer Success Team
July 11 2024 4:25PM
I was skeptical about ordered hearing aids on online but I am very pleased with the whole process. They phoned me and answered all my questions, found me a great audiologist in the nearby area and gave me good service throughout the whole thing.
Susan R.
Champlin, MN
Hear.com
Susan, thank you for sharing your experience! We understand that ordering hearing aids online can feel uncertain, so we’re thrilled to hear that the process exceeded your expectations. It's great to know that our team was able to answer all your questions and connect you with a skilled audiologist nearby.
We’re so pleased that you had a positive experience with our service from start to finish. If you ever need further assistance, we’re here to help. Happy hearing! -Samantha, Customer Success Team
June 05 2024 9:31AM
I had hearing aids I was trying but they simply could not be adjusted properly. Then went to Hear.com. Was uncertain about their online service but it turned out beautifully. Hearing aids definitely do not equal real hearing but these seem to be the best that technology can do at this time. These hearing aids rival MiracleEar’s most expensive product. I could not tell a difference so went with Hear.com as the price difference was significant. Satisfied customer!
Mary V.
Sandy, OR
Hear.com
Mary, thank you for sharing your experience! We’re so glad to hear that despite initial uncertainties about our Teleaudiology services, you found the process with hear.com to be a success. It's great to know that our hearing aids are meeting your needs and that you’ve noticed a significant improvement over previous models.
We’re especially pleased that you found our hearing aids to rival other high-end options while offering a more competitive price. Your satisfaction is what we strive for, and we’re thrilled to have earned your trust.
If you ever need any assistance or have further questions, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
May 06 2024 5:18PM
With Hear.com I was able to remain in my home and receive a very thorough hearing test. An audiologist from Omaha performed the test from his home. I’d requested a specific hearing aid which arrived with box of computerized testing equipment. After the test, I put my selected hearing aids in and the audiologist adjusted them. He then went over how to adjust for different environments, how to clean them and how to change wax filter. I also downloaded an app which had instructions and videos. I did call audiologist once and the call was professional and helpful. I highly recommend this company and process.
Theresa S.
Midway, UT
Hear.com
Theresa, thank you so much for sharing your experience with hear.com! We're thrilled to hear that our Teleaudiology process worked smoothly for you and that you received a thorough and professional hearing test from our Audiologist. It’s great to know that the equipment and guidance you received made it easy to get your hearing aids adjusted and that our app provided additional support.
We’re also glad you found our team professional and helpful when you reached out, and we truly appreciate your recommendation. If you ever need further assistance, please don’t hesitate to contact us. Happy hearing! -Samantha, Customer Success Team
April 30 2024 12:58AM
Great customer service. Great product. They always send you helpful hints when you first get your hearing aids. That being said they are always checking in with you to see how you and the hearing aids are doing. I would highly recommend Hear.com to anyone.
Mary L.
Monee, IL
Hear.com
Mary, thank you for your wonderful review and for recommending us! We're delighted to hear that you've had a positive experience with our customer service and that you're satisfied with your hearing aids. At hear.com, we believe in not just providing a product, but also ensuring ongoing support and care to enhance your hearing experience. We're glad you found our follow-up checks and helpful hints valuable. We look forward to continuing to support your hearing journey. Happy hearing! -Samantha, Customer Success Team
April 25 2024 7:32PM
Hear.com is the #1 company I have done business with in over 70 years. I resisted addressing my hearing loss for too many years. If I had known how easy it would be to be reborn to the sounds in my life I would have done it much sooner. Hear.com cares about each and every patient and proves it with efficient and professional care!! You’ll never regret reaching out to them with your hearing needs. My life has been changed and improved beyond measure!
Theodore L.
New London, NH
Hear.com
Theodore, thank you so much for your heartfelt review! We are incredibly grateful to hear how positively your experience with hear.com has impacted your life. It's our mission to make the process of addressing hearing loss as easy and rewarding as possible, and we're thrilled that we could assist in reconnecting you with the sounds of your life. Your story is a wonderful reminder of why we do what we do, and we're so glad you chose us for your hearing care needs. Thank you for trusting us, and we look forward to continuing to provide you with excellent service. Happy hearing! -Samantha, Customer Success Team
April 22 2024 6:35PM
The entire process of learning about, trialing, and purchasing my hearing aids was outstanding. Exceptional service delivery and products. Ariel ** (Hear USA) was exceptional. Thank you so much! I love my new hearing aids and streamline microphone.
Heather E.
Colorado Springs, CO
Hear.com
Heather, thank you for sharing your experience with us! We're thrilled to hear that Ariel provided exceptional service and that you're loving your new hearing aids and Streamline Mic. At Hear.com, we strive to make the process smooth and informative for every client. Enjoy the new sounds in your life, and don't hesitate to reach out if you need further assistance. Happy hearing! -Samantha, Customer Success Team
