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Hear.com

4.5 Stars (114 Reviews)
Updated: January 20, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited By: Lauren Hamer
Lauren Hamer
Sr. Editor
Bringing more than a decade of editorial experience to Retirement Living, Lauren focuses on reporting senior-related issues, including retirement planning, finance, consumer protection, and health and wellness. Lauren has edited consumer content for Credible, Angi, Slickdeals, Jobs for the Future, and more.
Sr. Editor

Hear.com offers a unique and convenient way to shop for hearing aids with a simplified buying process focused on individual hearing treatment needs. Qualified hearing experts are trained to provide unbiased hearing aid information. These experts also guide consumers through each step to find the best hearing aids, and Hear.com’s dedicated team assists before, during and after the sale.

Hear.com

Editorial Breakdown

Ease of Purchase 4.4 Stars
Selection 4.8 Stars
Price 4.6 Stars
Customer Service 4.8 Stars

Overall Rating 4.7 Stars

Bottom Line

The team of professionals at Hear.com provide cutting edge hearing aids from top manufacturers. Hear.com provides a 45 risk-free trial to ensure the customer is satisfied with their choice.

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros

  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons

  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500

Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.


114 Hear.com Reviews

Write Review

Featured Review

5 Stars

January 04 2024 5:24PM

I suffered a hearing-loss related injury in the US Navy. Over the years, my hearing in my right ear degraded so much that it was affecting my relationship with my wife and others. I finally decided to take the steps to secure a hearing aid when I read an article about increased dementia likelihood if you can't hear. The article confirmed my reasoning, my brain was trying to put words in conversations I could not hear. Once I decided to move forward, I worked with 3 companies.

Hear.com was the only one to reach back out to me on several occasions, answered my questions, worked with my insurance, and assisted with the appointment. After the sale service was spectacular. And, ladies and gentlemen, this experience has been life-changing. I encourage all of you who are on the fence to get off it. You will not believe the difference, not only in your hearing, but in how it affects others. So HAPPY I did this!!

Lee M.
Fort Wayne, IN
Hear.com
Lee, thank you for sharing your remarkable journey with us. We deeply appreciate your service in the US Navy and are honored to have played a part in improving your quality of life through our services. It's heartening to hear that our team's efforts, from initial contact to after-sales support, have made a significant impact on you. Your words serve as a powerful reminder of the importance of addressing hearing loss and its profound effects on overall well-being. We're grateful for your trust and thrilled to hear about the positive changes in your life. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
5 Stars

February 19 2024 12:58AM

My new hearing aids were an online process. I received a box with supplies needed for a televisit to do a hearing Examination, including an otoscope to check the ears, headphones for hearing test and a bone conduction test. The process was explained and performed by Dr Todd **. The hearing aids were in the box and were programmed online based on the results of the hearing tests.

The new HORIZON hearing aids performed very well and I enjoyed trying out the different settings available. Dr Todd continued to follow up with me every 7 to 10 days for a total of 45 days. I appreciate his professional, yet friendly manner. I recommend this process, Dr Todd **, and the HORIZON hearing aids.

Janet D.
Wakeman, OH
5 Stars

February 08 2024 5:16PM

The communication and information I got all along the way with the process of being tested and then adjusting to my new hearing aids was excellent. I knew there were always people to help if I had questions. Being able to check in from home (over the tablet provided by the company) with the audiologist and others during the trial period was wonderfully convenient. I felt well served.

Nancy M.
Norway, ME
Hear.com
Nancy, thank you for your kind words regarding your experience with us! We're delighted to hear that our communication and support throughout the testing and adjustment process met your expectations. It's wonderful to know that our remote check-in feature provided added convenience during your trial period. Your satisfaction is paramount to us, and we're grateful for the opportunity to serve you. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
5 Stars

February 01 2024 6:16PM

My experience was excellent with Hear,com. What an easy and efficient way to have your hearing tested. I purchased the hearing aids and I am delighted with them. This is the way to go if you need and are thinking about getting hearing help.

Jane M.
Columbus, OH
Hear.com
Jane, thank you for sharing your positive experience with us! We're thrilled to hear that you found our hearing test process easy and efficient and that you're delighted with your new hearing aids. Your satisfaction is our priority, and we're glad to have been able to assist you on your journey to better hearing. Should you ever need further support or assistance, please don't hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
5 Stars

January 19 2024 1:24PM

I was tired of asking people to speak up. I couldn’t hear people trying to talk to me, my wife said I had selective hearing and wasn’t listening to her. I couldn’t hear her. I could hear my grandchildren talking so I decided to try these hearing aids out. The entire team was great to work with. Very professional. Now I very seldom have to ask anyone to repeat themselves. I hear so much better. I didn’t realize how much I was missing till I started wearing them. It’s been great being able to hear everyone. The first time can hear my grandkid’s crystal clear has really been a great experience. I highly recommend trying them if you are having difficulty hearing people.

Bobby D.
Stroud, OK
Hear.com
Bobby, thank you for sharing your journey with us. We're delighted to hear that our hearing aids have made such a positive difference in your life. It's heartening to know that you're experiencing clearer communication with your loved ones. Your recommendation means a lot to us, and we're here to support you every step of the way. If you ever need further assistance or have any questions, please feel free to reach out to us. Happy hearing! -Samantha, Customer Success Team
5 Stars

January 08 2024 6:05PM

I cannot say enough about them as I have had four different hearing doctors and VA and none of the Hearing aid worked right for me but I can’t believe Hear.com. Just a couple visits on the computer that they sent me. It was fantastic. You’re the best Hearing aid I’ve had ever.

Danny M.
Highland Village, TX
Hear.com
Danny, thank you for sharing your experience with us. We're thrilled to hear that Hear.com has been able to provide you with the best hearing aid experience you've had so far. Your satisfaction is our top priority, and we're delighted that our services have made a positive impact on your life. If you ever need further assistance or support, please don't hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
5 Stars

December 29 2023 2:01AM

I had in the past received hearing aids from a brick and mortar store. My experience with Hear.com was just as intense as my first. Sherry and each person I had contact with were very thorough, knowledgeable and professional as my past experience. I’d do it again and would recommend anyone to try it from home. Satisfaction is my result obtained from my sofa.

Anita J.
Detroit, MI
Hear.com
Anita, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our Teleaudiology services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
1 Star

December 22 2023 3:09AM

Very bad service. Yes, they give you a 45 day trial. But I believe all these people are worried about is making a sale and get near $6000. 2 weeks after my trial ran out, I had to send my Hearing aid Back to get repair. They kept on telling me all they needed was adjustments. The app does not work. So be aware. Keep an eye on that trial. So now I've been almost 3 weeks without my hearing aids and still paying payments. Very bad experience.

Even after I complained, they did not want to make good for anything. I asked for extension on my trial. Since they were defective. Or I asked them to give me a brand new set of hearing AIDS. They haven't done Neither. So my experience was very, very negative. As I'm sitting here now, my hearing AIDS are still not back from repair. Honestly seems like a scam to me. I thought they were nice people. Beware.

Frank K.
Conshohocken, PA
Hear.com
Frank, thank you for taking the time to voice your concerns. After you and I spoke, I brought this to the attention of my management team. They decided to deny your trial extension. This is because it was not brought to our attention until two weeks after your trial period had already ended. You have an excellent pair of hearing aids that somehow became defective due to your receiver wires. They are currently at the manufacturer's office getting repaired. Once they are sent back to your provider, they will call you to schedule an appointment. Should you need anything else, please do not hesitate to reach out to us directly. All the best! -Samantha, Customer Success Team
2 Stars

October 09 2023 9:01PM

I picked up my hearing aids in Kaufman, TX and immediately could hear well and was pleased. I had several explicit questions for the guy who delivered them. First, I asked about the 3 year warranty and and second, the 3 year insurance that was part of the purchase. As expected, the warranty is for repairs only. Then I was told the insurance covered any loss, including by my dogs, for the full three years with multiple replacements as necessary. There was no mention of a deductible or that actually, only one replacement for each ear was covered. Any subsequent replacement would be at full cost per ear.

As I said, I specifically questioned the insurance because I have Beagles who will eat anything. Well, when taking out my hearing aids to put in the recharger I dropped one and my dog beat me to it. I was embarrassed when I called to order the replacement, but was surprised at Hear.com's answer. $400 replacement charge one time for each ear. Subsequent loss of the same hearing aid would cost almost as much as I paid for the entire pair. It feels like I was lied to.

The hearing aids are great but the delivery information was wrong either intentionally or the guy was not properly trained. Hear.com said this was spelled out in the papers I would be emailed in a few days. Too late, by far. I know this is a long review and the best thing I can say more shortly is, the hearing aids appear to be great but make sure you understand everything upon delivery and don't wait until "paperwork" may or may not be delivered.

Ronald L.
Forney, TX
Hear.com
Ronald, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience and to learn that your dog ate one of your hearing aids. Please know that this information is stated on the Purchase Agreement that you signed on 10/04/2023. It states, "I understand that I have a 3-year Repair Warranty and a 3-year Loss & Damage coverage on the hearing aids only. The Repair Warranty starts on the date of the delivery and expires on 10/04/2026. I acknowledge that if I use my Loss & Damage replacement, I will be responsible for a manufacturer fee of $250.00 per aid and a provider service fee of $150.00. I understand that I have a 3-year Repair Warranty and a 3-year Loss & Damage coverage on the hearing aids only. The Repair Warranty starts on the date of the delivery and expires on 10/04/2026. I acknowledge that if I use my Loss & Damage replacement, I will be responsible for a manufacturer fee of $250.00 per aid and a provider service fee of $150.00." I will have my Partner Management team discuss this with your local provider so they are aware of the warranty coverage moving forward. If you have any questions or concerns, please feel free to reach out to us directly. Happy hearing! -Samantha, Customer Success Team
5 Stars

September 27 2023 5:54PM

This company has amazing customer service. They are knowledgeable and kind. They have worked with us and are continually helpful on this hearing journey. I highly recommend these guys if you want to get back into the conversation.

Maria A.
BROOKLYN, NY
Hear.com
Maria, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team