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Hear.com Review
4.5 Overall Rating
Ease of Purchase
Warranty
Price
Customer Service
Bottom Line
Hear.com offers a unique and convenient way to shop for hearing aids with a simplified buying process focused on individual hearing treatment needs. Qualified hearing experts are trained to provide unbiased information about hearing aids. These experts also guide consumers through each step to find the best hearing aids, and Hear.com’s dedicated team assists before, during and after the sale.
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About Hear.com
According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, addressing hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, including those discussed in our hearing aid buyer’s guide, to help consumers shop from the comfort of their homes.
Pros
- Free consultation over the phone
- Network of expert hearing professionals
- Wide selection of hearing aids from top manufacturers
- Financing and insurance options available
Cons
- Limited pricing information without a consultation
Hear.com’s Free Consultation
Working with Hear.com and the hearing success program starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers hearing solutions, including prescription and OTC hearing aids, if you need them. You will have an online or in-office hearing test before receiving firm recommendations for a pair of hearing aids. Hear.com’s telehealth consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.
Hear.com Provider Hearing Test
If you’re satisfied with the phone consultation, you can book an in-person hearing test at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return to the Partner Provider’s office a few days later to have the devices fitted.
Hear.com’s Risk-Free Hearing Aid Trial
Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in its products, and its wants you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.
Hear.com Partner Provider Network
Hear.com has over 2,000 Partner Providers across the United States. The company partners only with the best-in-industry hearing professionals committed to staying current with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com had local partner offices in 6 states.
Hear.com Hearing Aids
Horizon Go IX Hearing Aids
Hear.com has its own line: Hear.com Horizon hearing aids. The two rechargeable RIC top-rated models available are the Horizon Go IX for those with mild to profound hearing loss and the Horizon Mini IX for those with mild hearing loss. Both carry a 45-day trial period and a money-back guarantee.
In addition, Hear.com connects customers to best-in-class prescription and over-the-counter hearing aids created by the top manufacturers in the industry, including:
- Oticon: Features a discreet hearing aid design, 20% better soft-sound clarity and mobile app connectivity, allowing users to customize their hearing experience.
- Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
- Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
- ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
- Widex: First fully digital hearing aids, which differentiate between 100 different sound scenarios to provide the most natural hearing possible.
- Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
- Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.
Hear.com Hearing Aid Costs
Hear.com offers a wide range of hearing aids with outstanding features, so you can find a pair with high-quality sound, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the technology levels you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you an idea of the price point of hearing aids from Hear.com.
| Hearing Aid Class | Features | Best Use | Cost |
|---|---|---|---|
| Basic | – Customizable programs – Essential sound amplification – Feedback cancellation | Around the house | $999 to $2,500 |
| Midrange | – Better sound quality – Wireless connectivity – Improved noise reduction | – Active lifestyle – Moderate background noise | $2,500 to $4,000 |
| Premium | – Advanced speech processing – Adapts to environment – Multimedia connectivity | Complex noisy environments | $4,000 to $5,500 |
Financing Hearing Aids with Hear.com
Hear.com offers financing options to help make hearing aids more affordable. The company currently partners with CareCredit and Allegro, allowing qualified customers to spread payments over time. Financing is subject to credit approval.
How to Buy Hearing Aids from Hear.com
You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.
- Complete the free online hearing test on Hear.com. You can also call the number on the website to get started. You will answer several questions about your hearing, and if you take the online test, Hear.com provides a free hearing analysis report for your review.
- Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
- The office visit provides a hearing evaluation and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.
Hear.com Complaints
Hear.com claims an over 92% customer satisfaction rate, and online ratings back that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A+” rating. ConsumerAffairs readers rate Hear.com with 4.6 out of 5 stars, as does Trustpilot.
Hear.com FAQs
Hear.com’s simple, three-step buying process sets it apart from other hearing aid companies. Also, the company only partners with the highest-regarded hearing professionals and hearing aid manufacturers.
Hear.com offers digital tools and customer support to help users stay connected throughout the hearing aid process. Customers can communicate with hearing care professionals, access support resources, and manage appointments with local hearing providers.
Yes, all hearing aids purchased through Hear.com are covered by a warranty of up to 3 years.
If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package with follow-up care and support appointments.
While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.
Conclusion
Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and an expert is always available to answer questions or provide assistance.