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Hear.com

4.5 Stars (94 Reviews)
Updated: January 20, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited By: Lauren Hamer
Lauren Hamer
Editor
Lauren is the editor for Retirement Living focused on discussing current senior-related issues, including retirement planning, consumer protection, and health and wellness. With six years of finance and career journalism experience, Lauren has edited personal finance content for Credible, Angi, Slickdeals, Jobs for the Future, and more.
Editor

Hear.com offers a unique and convenient way to shop for hearing aids with a simplified buying process focused on individual hearing treatment needs. Qualified hearing experts are trained to provide unbiased hearing aid information. These experts also guide consumers through each step to find the best hearing aids, and Hear.com’s dedicated team assists before, during and after the sale.

Hear.com

Editorial Breakdown

Ease of Purchase 4.4 Stars
Selection 4.8 Stars
Price 4.6 Stars
Customer Service 4.8 Stars

Overall Rating 4.7 Stars

Bottom Line

The team of professionals at Hear.com provide cutting edge hearing aids from top manufacturers. Hear.com provides a 45 risk-free trial to ensure the customer is satisfied with their choice.

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros

  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons

  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500

Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.


94 Hear.com Reviews

Write Review

Featured Review

5 Stars

July 08 2022 7:23PM

Outstanding customer service! The customer service representative that assisted me with my order, Kody, was outstanding. He provided me with a number of options to resolve my hearing issues and recommended the perfect quality hearing device to resolve my issues.

Then, when I went to the facility closest to my house I was very professionally greeted and was given a very thorough hearing exam by Mildred who then perfectly fitted me with the hearing aid.

I've been wearing hearing aids for years, different brands, and none has felt as comfortable nor provided the hearing "aid" that this one does. The other hearing aids either did not fit comfortable or bothered my hearing, they did not feel natural, so I used them only when I absolutely had to wear one.

The hearing aid I purchased from Hear.com is so comfortable that I barely feel it and the hearing is outstanding. It feels natural, not amplified hearing. Bottom line, I don't take them off. Thank you hear.com, I will definitely recommend you.

Ray M.
Miramar, FL
Hear.com
Hi Ray! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you had a positive experience with your consultant, Kody, and the local provider we recommended for you. Success stories like yours are what keep us motivated to keep helping others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
5 Stars

May 31 2023 10:38PM

I decided to give Hear.com a try. I have had 4 different hearing aids over the last 10 years, and they did improve my hearing somewhat, but not to the point where I felt I could hear clearly and with ease of operating.

The service and attention from the Professionals have been very good and I appreciate their attention to details and all “on line”. The cost is high, but to me worth the investment.

I understand that some of the difference in this brand is that there are two chips build in, and maybe that is what makes so much easier to use. Thank you for improving my life. Inger **

Inger H.
Talent, OR
5 Stars

May 17 2023 4:16AM

Hear.com is great. I love them. I got behind-the-ear hearing aids. I've got glasses, so I got to figure out something there. Other than that, I do love being able to hear my telephone call in my ear. That's a nice thing.

I put my hearing aids in a little case every night, and they get recharged there. Every now and then, I have to recharge the case. They hold the charge for at least a week.

Bob H.
Ames, IA
5 Stars

May 17 2023 1:11AM

Hear.com sounded cutting-edge. It sounded like something that had been around yet informative and that they were moving forward. It wasn't just, "This is it, take it or leave it." I thought there was some innovation to it.

There are some really cool things with Hear.com. It seemed like they were aggressively intuitive about the future. They're keeping up with the times. So as technology comes out, they incorporate it. This is a great model A, and it's 100 years old, but it's a really good model A.

Also, there was no pushy pressure. It was all just information. The guy that I had spoken to simply said, "Do I sound pushy to you?" I said, "Not yet. But you won't know about it because I'll just hang up when you do."

He started laughing and said, "Awesome. Because I don't wanna sound like a salesman. I'm trying to educate you on your hearing."

I don't wear my hearing aids all the time. I've noticed a couple of things. When I wear them, I'm a little more aware of what's around me like the winds and the birds, the jets, and the ambulance. I hear more. One of the things I noticed was when I drive my '06 Ford F-350 Super Duty Diesel truck, I hear more squeaks.

I have fat fingers and I don't have a lot of feeling in my fingers, and the one thing that I don't like is when I get the piece I shove in my ear, I put that little thing on top of my ears and the hearing aid on top, and my wife always has to come and adjust it so that the piece is in my ear.

It's my own difficulties, and I don't wanna transfer them to my hearing aids because I think that'd be a little unfair.

We charge the hearing aids. I put them on that little thing up there by my sink. My container will charge them on three different occasions to full charge. So if I'm going on a trip, I don't bring my charger because I know that if I'm going on a four-day trip or a five-day trip, my hearing aid case charges them at night so they're fully ready to go the next day.

It's a portable carrying case that has a battery in it that will charge them three times the full charge, and I like that.

I like that I don't have to travel to Phoenix three and a half hours away. They have all this stuff. They sent me their equipment, I plug it in the way it's supposed to be plugged in, and they do the hearing tests and everything right over the phone.

When they gave me the hearing tests and everything, I was pretty impressed. It's just I could tell that the guy that did it was pushing because he had a time frame.

When I put my hearing aid on, it's a fight between the hearing aid and my glasses. There's only so much room between my ear and the head. So, I requested a longer tube.

They said, "We gave you the longest one we have." I said, "I understand that. But you weren't listening, I'm requesting a longer tube. I want the hearing aid to go behind my ear, not sit on top of my ear."

They didn't have a longer tube. They said they were gonna be coming out with one someplace four months from now. I told them to let me know. I said, "I'd love to buy one." They said, "Oh, you don't need to buy one, we just ship it to you."

After I bought it, they told me that there was a $300 referral fee. They said, "If you refer somebody to us, then we'll send you $300." I said, "Cool. Just apply it to the bill." They said, "Oh, we can't do that."

The other thing they said was, "You have to have the deal closed before we can send you a referral fee." "Okay. Well, if you can't send money, what are you doing?" It's a gift card from Costco. I haven't heard anything more about that at all. I referred my son and he bought one of the hearing aids, and he loves it.

I really love the way that they did the testing. That was the biggest reason why I actually called them. They sent me a box, and in that box, it had a laptop. We had cords that came out of this other little doohickey that plugged into that laptop.

So, when the rep did his testing, it's kind of what you'd call a Zoom call on that laptop so that laptop connected to him was connected to the hearing aid center in the box. I sat at my kitchen table and did my hearing test. I thought that was pretty freakin' cool.

Then they said, "Hang on to it for three weeks." I said, "Well, I thought we just did it?" They said, "Yeah. But when we send you your hearing aids, we may need to do some adjusting. If we do need to do some adjusting, then we will want you to hook back up to that."

They did make some adjustments because you could hear someone painting a house with a toothpick. That's too much.

Another thing I like about Hear.com is I can go into the program, which is on my phone, and I can adjust it myself. It is Bluetooth. So when I'm in church and I have my hearing aids in and the phone rings, it rings through my hearing aids and not out loud. So, I can call and say, "I'm in church. I'll call you back."

Scott P.
Pinetop, AZ
5 Stars

May 15 2023 1:43AM

I called Hear.com and I spoke with Matreya. She was very good. So, I went ahead with everything, and I've been doing okay.

I'm happy with my hearing aids. They're good. I've had a few adjustments in the beginning. Other than that, everything seems to be okay. Once I was taught how to clean them, I've been doing that regularly.

They're very comfortable, and it definitely made a difference. My wife likes it. I was extremely satisfied. I would definitely encourage others to go with Hear.com.

I've been very satisfied with everyone concerned including the doctor there that I've been dealing with. He's been wonderful and very accommodating.

Richard D.
Bradenton, FL
5 Stars

May 10 2023 9:08AM

The rep who helped me at Hear.com was awesome. Claude was his name. Everything has been positive. He wasn't pushy at all. He just told me about his experience.

I didn't realize until I actually got my hearing aid how much I was missing. The background noises were too loud and the diction wasn't right, I'd have to look at people's lips and say, "Did they say man or did they say Sam?" It was hard distinguishing some consonants.

Sometimes, I would have to ask people three times, "Would you mind repeating that?" Sometimes, I still didn't get it, and I was too embarrassed to ask them to repeat it because I didn't understand what they said. I'm very happy with my hearing aids.

I was looking into purchasing an over-the-counter hearing aid. The ones I have are more expensive than the over-the-counter, but I like the idea that they grow with me. As my hearing needs change, they can be adjusted.

Hear.com was great. It worked out. They got me pre-approved and worked out a payment plan for me. I just wish I had been able to do it sooner, but due to my circumstances, that is what it is.

Sarah C.
Meldrim, GA
Hear.com
Sarah, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Success stories such as yours are what keep us motivated to help others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
5 Stars

February 14 2023 8:03PM

I got my hearing aids through Hear.com. The experience was excellent. Everyone I came in contact with was knowledgeable, kind and patient with me. The best part is I can hear better than I have in years! I feel like my old self again.

Brenda M.
Waco, TX
5 Stars

February 09 2023 10:10PM

I love the product! They fit right into my ears, feel very comfortable, and are not easily observed by others. There are 3 settings to help adapt to different hearing situations. One problem: I forget I have them on....

I love the people! From receptionists to coaches to doctors they are very helpful. If your contacts are not available, you are immediately set up with help to answer your questions. There's no hanging on if you are caught in a predicament where "right now" is when you want answers.

Patricia E.
Charles Town, WV
5 Stars

January 30 2023 10:46AM

I have worn hearing aids for 15 years. My new hearing aids from Hear.com have enabled me to hear more clearly, which has caused me to be more productive in my work environment. Each of the staff have been more than helpful and attentive to my needs in getting everything set up online. I am extremely pleased.

Mary F.
Princeton, KY
5 Stars

January 24 2023 6:44PM

I love my hearing aids from hear.com. The latest technology makes a big difference, and no batteries. Put on charger at night, they're ready to go a when you get up. The people at Hear.com are friendly, and handle everything for you. I highly recommend hear.com for your hearing needs.

Edward A.
Scottsboro, AL