Hear.com
Caption: Hear.com

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros
  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons
  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500


Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

Hear.com Reviews

Recent Reviews

Featured Review
February 18 2020 2:09AM

Hear.com is the one who in my dark hour came through for me. I woke up one morning to no sound, and what a scare! A sinus headache the night before, couldn’t do this, I thought. Called the doctor, and she was on vacation, but could see a new doctor. He saw me and said sinus infection, Hearing would return.

After 3 months, some hearing in right ear, but that is all. I was so depressed, I looked and looked for some way to get help. We had no money, for hearing aides! Finally found hear.com, who said they had a program to help people in my situation. They were patient and kind. Finally someone understood!

They got me a hearing test, a lease for my hearing aids, I could afford. We met several times, until I had the aides and the ability to take care of them, adjust them with my phone! I am still learning about so many questions, but I know Hear.com is there. Bless you all at Hear.com for your patience and help.

Isla H.
Coos Bay, OR
Hear.com

Hello Isla, thank you for taking the time to share your experience with hear.com. We are so happy that we were able to help you find a solution. We believe everyone should hear well to live well. It is crazy the effects that hearing loss has on one's personal life. As you said, we are here for you if you need anything. Thanks again for sharing your story. Have a great day, and stay safe!

June 18 2020 1:27PM

My husband was SO excited to speak with Hear.com about getting hearing aids. And placed his order right away. Now, nothing is wrong with the hearing aids per se.... It is the entire company!!

We were told they would do a "same-as-cash" loan for the hearing aides with Allegra Credit and no finance charges if paid off entirely within 18 months. THAT WAS A COMPLETE LIE! We started making payments a month before the first one was due, and every single month they added a finance charge!!

When we got tired of the crap and made a final payoff early (that saved us about $490), Hear.com immediately sent us an email to ask for the money we saved on the loan saying we owed them!! Once before we had them claim we owed them money when it was their mistake not billing our insurance correctly or on time! It took SIX WEEKS to get anyone to return a phone call that time!! THIS COMPANY IS A COMPLETE SCAM AND ONLY WANTS YOUR MONEY!! Do not use Hear.com, you will be so sorry you did!! They are a nightmare!

Karen M.
Atlanta, GA
Hear.com

Hello! Thank you for reaching out. I would love to help you find a solution, however, I'm unable to locate you in our system with the information you provided to us. Could you please give us your name, e-mail, or phone number in order to locate you? You can e-mail me directly at [email protected] forward to hearing from you so I can help.

April 07 2020 3:20PM

I really didn't realize how much I was not hearing. It is incredible. Easy to use and care for. They are fantastic. Now.... f you can afford to buy the accessory that you wear on your pocket you really should. Your hearing aids will become your best friend. Such a difference. You can call, take calls and dial phone numbers from your hearing aids. It just really adds to your hearing aids. I absolutely.

David B.
WARTRACE, TN
Hear.com

Hi David! Thank you for taking the time to share your experience with hear.com. Most people have the same reaction. Since hearing loss happens so slowly we don't realize how bad it is, then you put on hearing aids and it's a whole new world. We are happy to hear you have a new best friend! If there's anything else we can do for you, please don't hesitate to reach out to us. Happy Hearing! - hear.com team

February 04 2020 11:58PM

I don’t want to say that Hear.com changed my life but I will say that I can now hear about 95% of what I was missing. I can now function better at work and at home. Thank you hear.com for making a big change in my life.

Ken K.
Monroeville, PA
Hear.com

Hi Ken! Thank you for taking the time to share your experience with hear.com. We are so happy that you can hear 95% of what you were missing! That's a tremendous improvement. I'm sure your family and colleagues have also noticed this improvement. If there's anything we can do to help, please feel free to reach out. We are "hear" to help!

February 04 2020 4:14PM

I had the best experience I have ever had with a company such as this. Hear.com did everything they said they would do even though it turned out I did not need hearing aids. I also tried one of their competitors before using hear.com and my experience with hear.com made everything worth it. I highly recommend this company and everything they stand for. You will not be disappointed.

Gary T.
Orangevale, CA
Hear.com

Hi Gary! Thank you for taking the time to share your experience with hear.com. We are so happy to hear that you had the best experience! We strive to do our best with each and every one of our customers. Also, we're glad to hear that you don't need hearing aids just yet. If there's anything we can do for you in the future please don't hesitate to reach out to us at 786-520-2456. Happy hearing! - hear.com team

November 18 2019 4:24PM

Because of the terrible service I received a returned the hearing aids and as of returning the aids 2.5 weeks ago I have not received the 4800 I paid Brad Edwards the CEO of the co. Does not respond to texts through the web site. Would not recommend Holly City Hearing in Mt Pleasant SC. They are the ones who serviced them. Broken remote, they could not pair my Android phone to the aids because you can only pair then to a IPhone. Shouldn't they have known that.

Joel E.
Goose Creek S C, SC
Hear.com

Hi Joel. Thank you for taking the time to reach out. I see that this issue has been resolved and you received your refund for the hearing aids on 12/9/2019. If you have any other questions, please feel free to reach out to us.

September 06 2019 8:20AM

My experience with Hear.com was amazing. The provider and the Hear.com lady took great care of me. I wish all companies could be this service oriented. I can recommend them to anyone. Now I am wearing my hearing aids all day no one notices them and I hear the birds singing again.

William N.
Naperville, IL
Hear.com

Hi William. Thank you for taking the time to share a review. At hear.com we try to uphold our reputation by committing to our customers and making sure that they are happy with their new devices. I hope you're doing well. If you need anything please feel free to reach out. Happy hearing!

August 16 2019 3:43PM

I have had hearing aids for the past 15 years and have found them to be very expensive. Upon retiring, I worried that I would find good quality hearing aids at a reasonable cost that fit my new budget. The rep listened to all of my concerns and needs. She helped me find a local hearing aid center and the gave me finance options. I was soo relieved!! I now have two new hearing aids that are even better than my last pair and that fits my budget.

Deborah S.
Glendale, AZ
Hear.com

Hi Deborah! Thank you for taking the time to share your experience. We are so happy that we were able to find an affordable option for you, and we are even happier to know that you are loving your hearing aids. If there's anything we can do for you in the future, please feel free to reach out. Have a great day!

June 07 2019 6:24PM

Any company that doesn’t even care if you are dissatisfied tells you pretty much that they are just a quick-buck outfit. Last year they set me up with a purported audiologist with earbuds coming out of a briefcase in a pop-up office. Like a fool I bought new hearing aids which were a slight improvement over my old ones. I thought that’s all the technology can do and let the trial period go by. In November a loud noise led to pain in one ear and my physician suggested I see an ENT. He, in turn, suggested retesting with his audiologist who said (1) there should have been a setting in the hearing aids that prevented sounds above a certain level from being amplified and (2) that the devices had not been programmed for anything close to my hearing loss. I paid to have them reprogrammed, not wanting to trust the original guy. Recently, I thought, Hear.com should be doing something about this and contacted them asking for a response. Nothing after two weeks tells me that they figure there are other fools like me who trust the incompetence that minimizes their costs of service.

Daniel M.
Oak Park, IL
May 22 2019 9:06PM

I have tried for several months to get issues resolved. When I bought the hearing aids(2) I was told what I owed and what the insurance covered. Well, now I'm told I owe additional $1417.50. not including the $1900 that I already paid. I have talked to one of the representative of the company already in January of this year and was told to ignore the letters I receive until I hear from him again. I want this matter settled but can't talk to anyone since they are all busy and never call back. Strongly advice Not to do business with them.

Christel A.
Saint Louis, MO
Write Review