Hear.com

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros
  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons
  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500


Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.

Hear.com Reviews

Recent Reviews

Featured Review
April 13 2022 3:19PM

I am so thankful that I found Hear.com. I have been continually impressed with every aspect of my experience, particularly with the service provided by my primary staff support person, Rachel **.

I was also thoroughly pleased with the remote hearing test process, equipment quality and professional evaluation of my hearing needs by a professional audiologist, as well as with all the helpful articles videos and follow-up emails. My hearing aids are great and I am so happy with the great improvement in my hearing.

Charles M.
Franklin, TN
Hear.com

Hi Charles! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to hear that you had a positive experience with our services and it makes us happy to learn that your new devices have improved your hearing. Please do not hesitate to reach out to us if you need anything, we are always here for you. Happy hearing! -Sami, Customer Success Team

March 28 2022 9:28PM

Called to enquire and purchased $6500 hearing aids, received a few days later. The box came with a tablet that was supposed to start with instructions. It didn’t work and it took several calls to finally get some assistance.

I will admit I was a bit irate by this time but customer service couldn’t care less that I had spent a considerable amount of time on this. I would expect better having spent $6500. My experience is causing me to return the Hearing aids and not deal with this company.

John P.
Weymouth, MA
Hear.com

Hi John! Thank you for taking the time to voice your concerns. I am sorry to learn about your negative experience. I understand you opened the package to learn about everything we sent you. However, this is something that we discuss in your tech-set-up call. When you attempted to reach your consultant, she was on her lunch break. She called you back as soon as she returned and by that time you were ready to return. We sincerely appreciate your consideration of our company to help you live a life of better hearing. Should you wish to return to our services in the future, our doors are always open to you! - Sami, Customer Success Team

March 25 2022 6:38PM

I have some hesitation at the start, you know to accept that your hearing is really diminishing but when I talk with customer representative I was very much at ease talking and how wonderful Hear.com rep. make me comfortable and answer all my questions. She go the extra mile.

Arnel M.
West Jordan, UT
Hear.com

Hi Arnel! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our team and services. It is always our goal to make our customers feel comfortable during their journey to better hearing as we understand that hearing aids are not only an investment but also a lifestyle adjustment. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

March 09 2022 5:55PM

I tried Miracle Ear and now Hear - customer service is much better with Hear. I really like the hearing aids, the sound quality is also much better. The only weakness I have experienced is with bluetooth - the range is less than I am used to with other applications, however that is really just something I have to get used to.

I have had some problems with the aids dropping off (shutting off) for no apparent reason. I am working with customer service to see if it is me or the aids and then getting it fixed.

Gregory C.
Norfolk, VA
Hear.com

Hi Gregory! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our customer service and the quality of your new hearing aids. I am sorry to hear that you are having difficulty with the devices turning off. I would encourage you to schedule an appointment with your provider to help resolve this issue. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

February 26 2022 4:01PM

I filled out a review just recently. I was very pleased with talking with a consultant, and then afterwards to the gentleman who help me set up the phone adjustment for the hearing aid.

I love the hearing aid, once they are in, I don't know that they are there. Very comfortable. In the future, please check with other personnel to see if a survey has been sent out. Thank you Christine .

Christine D.
Frankfort, IL
Hear.com

Hi Christine! Thank you very much for taking the time to leave us an online review. We are thrilled to learn that you love your new hearing aid and had a positive experience with our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

February 04 2022 8:06PM

Hear.com found out that my Medicare Supplement insurance would pay a portion of the cost of my new hearing aids, and made me an appointment with a local hearing technician.

When I arrived for the hearing test, the hearing aids were there waiting to be programmed with the result of the test. Hear.com helped me work out a payment plan.

Dianne B.
Macon, GA
Hear.com

Hi Dianne! Thank you so much for taking the time to leave us an online review. We are so happy we were able to verify your insurance and set you up with financing for your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

December 09 2021 10:23PM

Everything went very well. One small piece of equipment was missing, let them know and it was there tomorrow.

The hearing aids work very well and the control of the sound levels, direction, noise filters and talking on the phone. It's all great. Went to get a haircut today and had to take my "ears" out, boy am I deaf... LOL

Ron B.
Richmond, CA
Hear.com

Hi Ron! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you are happy with your new hearing aids and are taking advantage of the features. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

November 24 2021 8:45PM

First of all, I responded in the evening to a Facebook ad. When I called there was a recording. In the ad, should have mentioned only responding during certain hours in what time zone. Then I received numerous contacts via messenger and calls (4 in approx 1 hour).

When I did speak with someone (2 times) spent an inordinate amount of time answering the same questions. All I wanted was an appointment in the office, which they refused. It appeared they wanted to take the time with the audiologist as brief as possible.

As a long-time hearing aid user, the screening seemed interesting on the PHONE with someone with a hearing loss when in-person would be more beneficial and effective. I understand the need to get basic information, but this was a valuable waste of my time.

Nancy G.
Phoenix, AZ
Hear.com

Hi Nancy! Thank you for taking the time to voice your concerns. We would love to have you start our no-risk 45-day trial. However, in order to get you qualified, we need to complete a phone consultation before scheduling you an appointment with one of our partner providers. We understand we have a lot of questions, but this is to customize your experience so you have the best possible outcome. We appreciate your consideration and if you wish to return to our services, our doors are always open to you! - Sami, Customer Success Team

November 20 2021 12:07AM

I had battery-operated hearing aids for quite a while before I came across an ad for Hear.com. I was skeptical because it was pop-up ad. But what they offered I could not pass up.

Hear.com hearing aids are not only rechargeable (goodbye batteries!) but also Bluetooth enabled. Now I can listen to music at the gym through my cell phone directly to my aids. The features are outstanding. They make no dinging alerting sounds.

In fact, they slowly adjust to your individual hearing needs to the point you forget you are even have them on.

I am assigned an assistant who checks up on me and helps me with any concerns. She encouraged me to wear them as much as possible so that they can determine my hearing habits make adjustments on their own. I am thrilled. They are worth every penny I spent buying them.

Gregory M.
San Francisco, CA
Hear.com

Hi Gregory! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you love your new hearing aids and are taking advantage of all the features they offer. Success stories such as yours are what keep us motivated to keep helping others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

November 15 2021 3:47PM

Hear.com have essentially changed my life. It was amazing how much I have been missing. The convenience of the smartphone connectivity to my hearing aids is one of the best conveniences.

The application on my smartphone has also made it so I can adjust levels and direction to the changing environments. I would highly recommend Hear.com for hearing aids.

Ruby R.
Twillingate, SELECT A STATE
Hear.com

Hi Ruby! Thank you so much for taking the time to leave us an online review. We are thrilled to learn that you love your new hearing aids and have been taking advantage of all the features. Please do not hesitate to reach out to us if you need anything, we are always here for you. Happy hearing! -Sami, Customer Success Team

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