Hear.com
Caption: Hear.com

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros
  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons
  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500


Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.

Hear.com Reviews

Recent Reviews

Featured Review
February 18 2020 2:09AM

Hear.com is the one who in my dark hour came through for me. I woke up one morning to no sound, and what a scare! A sinus headache the night before, couldn’t do this, I thought. Called the doctor, and she was on vacation, but could see a new doctor. He saw me and said sinus infection, Hearing would return.

After 3 months, some hearing in right ear, but that is all. I was so depressed, I looked and looked for some way to get help. We had no money, for hearing aides! Finally found hear.com, who said they had a program to help people in my situation. They were patient and kind. Finally someone understood!

They got me a hearing test, a lease for my hearing aids, I could afford. We met several times, until I had the aides and the ability to take care of them, adjust them with my phone! I am still learning about so many questions, but I know Hear.com is there. Bless you all at Hear.com for your patience and help.

Isla H.
Coos Bay, OR
Hear.com

Hello Isla, thank you for taking the time to share your experience with hear.com. We are so happy that we were able to help you find a solution. We believe everyone should hear well to live well. It is crazy the effects that hearing loss has on one's personal life. As you said, we are here for you if you need anything. Thanks again for sharing your story. Have a great day, and stay safe!

October 23 2020 1:25AM

Their customer service is terrible. I spoke to an agent on Monday about a 45 day trial and was told she would get back to me by the end of the day.

She also took my credit card number and I was told an authorization was going to be put on my card just in case I was a no show for my appointment which I didn’t receive until I had cancelled the trial. My credit card was charged the very first day I spoke with the agent.

Even after I had spoke with customer service and cancelled the trial, the agent still sent me an appointment anyway. I asked customer service to make sure my card was not charged. This is not a company you want to use.

Brenda W.
Lexington, KY
October 09 2020 2:31PM

At first, this was the Heavens opening up with a cascade of sound. Then the one aid was malfunctioning, but we got that fixed in a phone call and a delivery of filters {a second call and an emailed video helped some}.

Then the other one won't work, and the company seems to be ignoring us. I got no return to text or calls {I know our provider is in the California gigafire area,} but even his associate in Florida was uncertain as to why we got no calls back.

The contact numbers are difficult to sort out from the calls to the sales center. George in Florida stated that he had spoken with our California guy, and at least he called back to follow up.

Every is oh-so-empathetic on the sales and the first call, as was George on the calls he made, but my husband is so unimaginably angry at you and also at me. Certainly there is another step to be taken.

My credit is linked to this service, and it is tenuous since Jim would like to dump the whole case. We need a better fix. We expect a better fix, and we expect it now.

Jim & Nancy N.
LOS ANGELES, CA
September 29 2020 7:57PM

I contacted Hear.com for hearing loss in my right ear, based on a prior telecon they offered a leasing program. Their rep. organized a local Pittsburgh appt. with a 3rd party audiologist. I arrived at their office to find I didn't have an appt., plus the hearing aid was never delivered.

I made a subsequent appt. directly with the audiologist assuming hear.com would deliver the hearing aid. Instead, hear.com cancelled my appt. saying the hearing aid wouldn't arrive in time.

I contacted hear.com to establish a path forward but they have not returned my calls. Very un-professional, IMO.

David H.
Pittsburgh, PA
Hear.com

Hi David! Thank you for taking the time to share your experience. My name is Lesly and I'm in hear.com's Customer Success team. I'm sorry to hear that you haven't heard back from anybody at our company. I will further investigate what happened to see how we can prevent this from happening in the past. I will give you a call today because I'd like to gather some additional information on your case. I hope that we can still find a solution for your hearing needs. I look forward to speaking with you!

September 25 2020 4:12PM

Never before have I experienced this kind of “service”. When I made the initial contact at Hear.com I was asked for my credit card so they could charge me $98 if I did not appear for the appointment for the hearing test! What?

But when I refused to give them my card they continued on with as if it did not matter. Their website does not answer simple questions made to the contact person.

I get responses that have nothing to do with what I asked. Almost like “canned” answers. And the pass code to the site is only good for a few days and then you have to get another code to sign on again. What the heck is all this?

I called the hearing clinic where my appointment was made and they were very understanding about my situation and canceled my visit.

They also had never heard of the penalty money for not showing for an appointment. They were quite shocked about the fee. Needless to say I will not deal with them again.

Janell H.
Winona, MN
Hear.com

Hi Janell! Thank you for taking the time to share your thoughts on your experience with us. The $98 you are referring to isn't a charge, it is a $98 hold on your card because we are ordering hearing aids to your first appointment and we want to protect the provider's time. The hold drops off around the time of your appointment. This is not a practice instilled by the provider but rather hear.com. The only time the $98 are charged is in the event that you simply don't show up to your appointment. I apologize if this was not properly explained. Also yes, we do require a code to access the hear.com app. The hear.com app is designed exclusively for customers because it's your direct connection to your hearing expert. I'm sorry if the experience wasn't what you expected. If you have any questions, please don't hesitate to reach out to us at [email protected]

September 18 2020 3:41AM

I have had my hearing aids which cost me 4500.00 less than a year. I have had to return one for repair already and the other one has been spotty at times. Tonight I plugged them in and the charger started making a loud clicking noise.

Wondering if the charger has been the problem right along? I am really not happy with the fact that I have had them such a short time and paid so much. When they are working I am very happy with them.

Very inconvenient to have to return them and go without hearing again. My address when I bought them was ** Gastonia NC.

Donna C.
HINSDALE, NH
Hear.com

Hi Donna! Thank you for taking the time to share your experience with hear.com. I'm sorry to hear that the devices aren't working properly. I'm going to have someone from our Customer Success team contact you today to get those issues resolved. We want to make sure you're happy with your new devices. Hope to speak to you soon!

June 18 2020 1:27PM

My husband was SO excited to speak with Hear.com about getting hearing aids. And placed his order right away. Now, nothing is wrong with the hearing aids per se.... It is the entire company!!

We were told they would do a "same-as-cash" loan for the hearing aides with Allegra Credit and no finance charges if paid off entirely within 18 months. THAT WAS A COMPLETE LIE! We started making payments a month before the first one was due, and every single month they added a finance charge!!

When we got tired of the crap and made a final payoff early (that saved us about $490), Hear.com immediately sent us an email to ask for the money we saved on the loan saying we owed them!! Once before we had them claim we owed them money when it was their mistake not billing our insurance correctly or on time! It took SIX WEEKS to get anyone to return a phone call that time!! THIS COMPANY IS A COMPLETE SCAM AND ONLY WANTS YOUR MONEY!! Do not use Hear.com, you will be so sorry you did!! They are a nightmare!

Karen M.
Atlanta, GA
Hear.com

Hello! Thank you for reaching out. I would love to help you find a solution, however, I'm unable to locate you in our system with the information you provided to us. Could you please give us your name, e-mail, or phone number in order to locate you? You can e-mail me directly at [email protected] forward to hearing from you so I can help.

April 07 2020 3:20PM

I really didn't realize how much I was not hearing. It is incredible. Easy to use and care for. They are fantastic. Now.... f you can afford to buy the accessory that you wear on your pocket you really should. Your hearing aids will become your best friend. Such a difference. You can call, take calls and dial phone numbers from your hearing aids. It just really adds to your hearing aids. I absolutely.

David B.
WARTRACE, TN
Hear.com

Hi David! Thank you for taking the time to share your experience with hear.com. Most people have the same reaction. Since hearing loss happens so slowly we don't realize how bad it is, then you put on hearing aids and it's a whole new world. We are happy to hear you have a new best friend! If there's anything else we can do for you, please don't hesitate to reach out to us. Happy Hearing! - hear.com team

February 04 2020 11:58PM

I don’t want to say that Hear.com changed my life but I will say that I can now hear about 95% of what I was missing. I can now function better at work and at home. Thank you hear.com for making a big change in my life.

Ken K.
Monroeville, PA
Hear.com

Hi Ken! Thank you for taking the time to share your experience with hear.com. We are so happy that you can hear 95% of what you were missing! That's a tremendous improvement. I'm sure your family and colleagues have also noticed this improvement. If there's anything we can do to help, please feel free to reach out. We are "hear" to help!

February 04 2020 4:14PM

I had the best experience I have ever had with a company such as this. Hear.com did everything they said they would do even though it turned out I did not need hearing aids. I also tried one of their competitors before using hear.com and my experience with hear.com made everything worth it. I highly recommend this company and everything they stand for. You will not be disappointed.

Gary T.
Orangevale, CA
Hear.com

Hi Gary! Thank you for taking the time to share your experience with hear.com. We are so happy to hear that you had the best experience! We strive to do our best with each and every one of our customers. Also, we're glad to hear that you don't need hearing aids just yet. If there's anything we can do for you in the future please don't hesitate to reach out to us at 786-520-2456. Happy hearing! - hear.com team

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