Hear.com

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros
  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons
  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500


Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.

Hear.com Reviews

Recent Reviews

Featured Review
July 08 2022 7:23PM

Outstanding customer service! The customer service representative that assisted me with my order, Kody, was outstanding. He provided me with a number of options to resolve my hearing issues and recommended the perfect quality hearing device to resolve my issues.

Then, when I went to the facility closest to my house I was very professionally greeted and was given a very thorough hearing exam by Mildred who then perfectly fitted me with the hearing aid.

I've been wearing hearing aids for years, different brands, and none has felt as comfortable nor provided the hearing "aid" that this one does. The other hearing aids either did not fit comfortable or bothered my hearing, they did not feel natural, so I used them only when I absolutely had to wear one.

The hearing aid I purchased from Hear.com is so comfortable that I barely feel it and the hearing is outstanding. It feels natural, not amplified hearing. Bottom line, I don't take them off. Thank you hear.com, I will definitely recommend you.

Ray M.
Miramar, FL
Hear.com

Hi Ray! Thank you so much for taking the time to leave us an online review. We are thrilled to hear that you had a positive experience with your consultant, Kody, and the local provider we recommended for you. Success stories like yours are what keep us motivated to keep helping others hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

July 28 2022 5:18PM

I do tell others how pleased I am with my new hearing aids. I have recommend them to others. I would like them better if the speakers were smaller, I have small ear canal & I can't put them in as good as I need to.. When I put them in where they need to be for better hearing they slip back out..

June K.
Macedon, NY
Hear.com

June, thank you so much for taking the time to leave us an online review. We are thrilled to learn that you are happy with your new hearing aids and we sincerely appreciate you recommending our devices and services to others. I am sorry to hear that you are having trouble keeping the devices in your ears. This sounds like you may need a different size dome to help them feel snugger in your ears. I would encourage you to schedule an appointment with your provider to try out different sizes. I will also call you directly to see if you need assistance in scheduling this appointment. Happy hearing! -Sami, Customer Success Team

July 09 2022 5:42PM

Customer service is unbelievable!. Tom called me to inquire how the aids were fitting, working any issues he could help with. Multiple times. You are a important customer. Mark, at the office is kind and knowledgeable. Again, come back in 2 wks. Or call, Discuss fit etc.

Katrina B.
Somerdale, NJ
Hear.com

Hi Katrina! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about your consultant, the provider we recommended for you, as well as our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

June 26 2022 1:29PM

I've had a pair of Hear.com hearing aids for a few months and they have failed completely. I reported the failure several weeks ago and have called many times. Still haven't had a response from customer service aside from "Have you changed the filters?" The total lack of support is enough for me to advise against any purchase from this company.

Bert P.
Manchester, NH
June 09 2022 8:45PM

The whole experience with everyone I was in contact with at HEAR.com has been fantastic. Everyone was very knowledgeable, positive and personable. I am retired however I do not have insurance so price was a big factor for me.

The price was affordable and I now have the devices that I needed. I did not need a money back guarantee or 30 days to make a decision. I knew after one day these hearing devices were perfect for me and I wasn’t giving them back. They have made a huge difference in my life. I am very satisfied.

Diana D.
Bastrop, TX
Hear.com

Hi Diana! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our team's services and we are ecstatic to learn that you love your new hearing aids. Please do not hesitate to reach out to us if you need anything, we are always here for you. Happy hearing! -Sami, Customer Success Team

June 08 2022 9:55PM

These are not my first set of hearing aids, but they are the best. I have no problem joining in with conversations, I don't have to process every word someone is saying.

The minor adjustments made and the balancing for my different hearing levels from right to left has significantly increased my comfort level. The audiologist set up different programs (Universal, Noisy and TV), these settings have increased my overall satisfaction.

Thomas S.
Somerdale, NJ
Hear.com

Hi Thomas! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about your local provider and we are thrilled to hear that you love your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

May 21 2022 2:00AM

As an 85 year old man whose hearing quality began slipping away 25 years ago, I can tell you that these Horizon Hear aids are, by far, the best quality pair of the five I have owned over that time.

Some of the reasons: no batteries to buy; the rechargeables built in work for at least sixteen hours; the Bluetooth feature permits me the flexibility to adjust them to each experience within each day; cleaning is a breeze and I don’t have to replace my earwax protectors nearly as often; I don’t find myself saying, “huh?” Nearly as often.

All in all, excellent quality regardless of price; the value is there.

Richard L.
Stevensville, MD
Hear.com

Hi Richard! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback and we are thrilled to hear that you love your new Horizon hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team

April 13 2022 3:19PM

I am so thankful that I found Hear.com. I have been continually impressed with every aspect of my experience, particularly with the service provided by my primary staff support person, Rachel **.

I was also thoroughly pleased with the remote hearing test process, equipment quality and professional evaluation of my hearing needs by a professional audiologist, as well as with all the helpful articles videos and follow-up emails. My hearing aids are great and I am so happy with the great improvement in my hearing.

Charles M.
Franklin, TN
Hear.com

Hi Charles! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to hear that you had a positive experience with our services and it makes us happy to learn that your new devices have improved your hearing. Please do not hesitate to reach out to us if you need anything, we are always here for you. Happy hearing! -Sami, Customer Success Team

March 28 2022 9:28PM

Called to enquire and purchased $6500 hearing aids, received a few days later. The box came with a tablet that was supposed to start with instructions. It didn’t work and it took several calls to finally get some assistance.

I will admit I was a bit irate by this time but customer service couldn’t care less that I had spent a considerable amount of time on this. I would expect better having spent $6500. My experience is causing me to return the Hearing aids and not deal with this company.

John P.
Weymouth, MA
Hear.com

Hi John! Thank you for taking the time to voice your concerns. I am sorry to learn about your negative experience. I understand you opened the package to learn about everything we sent you. However, this is something that we discuss in your tech-set-up call. When you attempted to reach your consultant, she was on her lunch break. She called you back as soon as she returned and by that time you were ready to return. We sincerely appreciate your consideration of our company to help you live a life of better hearing. Should you wish to return to our services in the future, our doors are always open to you! - Sami, Customer Success Team

March 25 2022 6:38PM

I have some hesitation at the start, you know to accept that your hearing is really diminishing but when I talk with customer representative I was very much at ease talking and how wonderful Hear.com rep. make me comfortable and answer all my questions. She go the extra mile.

Arnel M.
West Jordan, UT
Hear.com

Hi Arnel! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our team and services. It is always our goal to make our customers feel comfortable during their journey to better hearing as we understand that hearing aids are not only an investment but also a lifestyle adjustment. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team

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