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Hear.com

4.5 Stars (126 Reviews)
Updated: January 20, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited By: Lauren Hamer
Lauren Hamer
Sr. Editor
Bringing more than a decade of editorial experience to Retirement Living, Lauren focuses on reporting senior-related issues, including retirement planning, finance, consumer protection, and health and wellness. Lauren has edited consumer content for Credible, Angi, Slickdeals, Jobs for the Future, and more.
Sr. Editor

Hear.com offers a unique and convenient way to shop for hearing aids with a simplified buying process focused on individual hearing treatment needs. Qualified hearing experts are trained to provide unbiased hearing aid information. These experts also guide consumers through each step to find the best hearing aids, and Hear.com’s dedicated team assists before, during and after the sale.

Hear.com

Editorial Breakdown

Ease of Purchase 4.4 Stars
Selection 4.8 Stars
Price 4.6 Stars
Customer Service 4.8 Stars

Overall Rating 4.7 Stars

Bottom Line

The team of professionals at Hear.com provide cutting edge hearing aids from top manufacturers. Hear.com provides a 45 risk-free trial to ensure the customer is satisfied with their choice.

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros

  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons

  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500

Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.


126 Hear.com Reviews

Write Review

Featured Review

5 Stars

April 25 2024 7:32PM

Hear.com is the #1 company I have done business with in over 70 years. I resisted addressing my hearing loss for too many years. If I had known how easy it would be to be reborn to the sounds in my life I would have done it much sooner. Hear.com cares about each and every patient and proves it with efficient and professional care!! You’ll never regret reaching out to them with your hearing needs. My life has been changed and improved beyond measure!

Theodore L.
New London, NH
Hear.com
Theodore, thank you so much for your heartfelt review! We are incredibly grateful to hear how positively your experience with hear.com has impacted your life. It's our mission to make the process of addressing hearing loss as easy and rewarding as possible, and we're thrilled that we could assist in reconnecting you with the sounds of your life. Your story is a wonderful reminder of why we do what we do, and we're so glad you chose us for your hearing care needs. Thank you for trusting us, and we look forward to continuing to provide you with excellent service. Happy hearing! -Samantha, Customer Success Team
4 Stars

June 05 2024 9:31AM

I had hearing aids I was trying but they simply could not be adjusted properly. Then went to Hear.com. Was uncertain about their online service but it turned out beautifully. Hearing aids definitely do not equal real hearing but these seem to be the best that technology can do at this time. These hearing aids rival MiracleEar’s most expensive product. I could not tell a difference so went with Hear.com as the price difference was significant. Satisfied customer!

Mary V.
Sandy, OR
5 Stars

May 06 2024 5:18PM

With Hear.com I was able to remain in my home and receive a very thorough hearing test. An audiologist from Omaha performed the test from his home. I’d requested a specific hearing aid which arrived with box of computerized testing equipment. After the test, I put my selected hearing aids in and the audiologist adjusted them. He then went over how to adjust for different environments, how to clean them and how to change wax filter. I also downloaded an app which had instructions and videos. I did call audiologist once and the call was professional and helpful. I highly recommend this company and process.

Theresa S.
Midway, UT
5 Stars

April 30 2024 12:58AM

Great customer service. Great product. They always send you helpful hints when you first get your hearing aids. That being said they are always checking in with you to see how you and the hearing aids are doing. I would highly recommend Hear.com to anyone.

Mary L.
Monee, IL
Hear.com
Mary, thank you for your wonderful review and for recommending us! We're delighted to hear that you've had a positive experience with our customer service and that you're satisfied with your hearing aids. At hear.com, we believe in not just providing a product, but also ensuring ongoing support and care to enhance your hearing experience. We're glad you found our follow-up checks and helpful hints valuable. We look forward to continuing to support your hearing journey. Happy hearing! -Samantha, Customer Success Team
5 Stars

April 22 2024 6:35PM

The entire process of learning about, trialing, and purchasing my hearing aids was outstanding. Exceptional service delivery and products. Ariel ** (Hear USA) was exceptional. Thank you so much! I love my new hearing aids and streamline microphone.

Heather E.
Colorado Springs, CO
Hear.com
Heather, thank you for sharing your experience with us! We're thrilled to hear that Ariel provided exceptional service and that you're loving your new hearing aids and Streamline Mic. At Hear.com, we strive to make the process smooth and informative for every client. Enjoy the new sounds in your life, and don't hesitate to reach out if you need further assistance. Happy hearing! -Samantha, Customer Success Team
5 Stars

April 13 2024 3:52PM

Being a retired person in her eighties has been so much easier with my new hearing aids from Hear.com.
I can hear everything, conversations, whispers, noises, nature.

Mary L.
Avon, OH
Hear.com
Mary, thank you for sharing your experience! We're thrilled to hear that your new hearing aids from Hear.com are enhancing your daily life and allowing you to fully enjoy every sound, from conversations to the beautiful sounds of nature. It's our pleasure to support you in connecting with the world to the fullest possible. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
5 Stars

April 03 2024 3:31AM

I live in a remote area, so it was wonderful to be taken care of in my own home. The staff was very caring and knowledgeable about their product. All questions were answered promptly and the price is half what my friends have paid driving to a city.

Jane M.
Benkelman, NE
Hear.com
Jane, thank you for your positive review! We're delighted to hear that our Teleaudiology services were a perfect fit for your needs, especially in a remote area. At Hear.com, we strive to provide knowledgeable and responsive care to all our clients, regardless of location. It's great to know that our pricing also added to your satisfaction. We are here to continue supporting your hearing needs, so feel free to reach out anytime. Happy hearing! -Samantha, Customer Success Team
5 Stars

March 31 2024 4:57AM

I have been wearing hearing aids for years. Unfortunately as I got older my hearing and the hearing aids started to fail. The crowning blow was when my puppy chewed my hearing aids and destroyed them. I thought I was going to have a long, difficult struggle finding a company to buy from. A quick computer search gave me Hear.com. Just reading through their advertisement & I knew I had found the company of my dreams. The people I dealt with were awesome and I knew these were the hearing aids I wanted.

Rosalyn G.
Yazoo City, MS
Hear.com
Rosalyn, thank you so much for sharing your experience! We're thrilled to hear that Hear.com could turn a challenging situation into a positive outcome for you. It’s wonderful to know that our team made your journey to better hearing a smooth and reassuring one. We understand how vital hearing is to your quality of life, and we're delighted that our service and products have met your expectations. We look forward to continuing to support you with our hearing solutions. Thanks again for choosing us, and welcome to the Hear.com family! -Samantha, Customer Success Team
5 Stars

March 23 2024 12:29PM

I had reached a point where I could not always understand friends and family in conversation. I realized that it was time to do something. Going on the internet, I started to research hearing aids. Soon I discovered some, although rather inexpensive were just hearing amplifiers. Only the Hear.com hearing aid has two microprocessors, one for speech and one for background noise. It was rated as excellent when compared to many other hearing aids that were rated as very good. There is an old adage that states you get what you pay for. I wanted excellent for the hearing aids that I would purchase. The Hear.com hearing aids did not disappoint. They have excellent customer service and I realize all that I was missing with my hearing loss. Best of all they are programmable so I can adjust my hearing needs in different environments. I am very satisfied with my purchase and the positive personal experience with them.

Joseph A.
Belvidere, NJ
Hear.com
Joseph, thank you for your wonderful review! We're delighted to hear about your successful journey with Hear.com and how our hearing aids have significantly improved your ability to engage in conversations with friends and family. It's fantastic that our dual microprocessor technology, designed to optimize speech clarity and reduce background noise, has met your expectations for excellent hearing support. We're also pleased that you've found our customer service to be exemplary and that the programmable features of our hearing aids have enhanced your experience in various environments. Thank you for choosing Hear.com, and we're grateful for the opportunity to make such a positive impact on your life. Happy hearing! -Samantha, Customer Success Team
5 Stars

March 19 2024 2:43PM

Hear.com has been very professional in setting up my hearing aids. I am 70 years old and was a little concerned about the hearing aid process, testing and fitting, but it was simple and they talked me through the procedure and it was a very simple procedure. The company came back to adjust them 3-4 times to do the fine tuning. Not hearing was frustrating not understanding my new grandkids. These hearings aids change everything for me. Attention, attitude, more cognitive and all out better life. I have tried the cheap ones on the commercials, but they were like amplifiers not aids. That was a waste of money.

They offer three different price ranges on what you need to hear. I took the middle ones and being retired they work wonderfully. Being able to be in the conversation has changed my life for the better. So glad I made the move to get them. Plus they gave me 45 days free of charge to try them out and adjustment. For me it was the right move to make. Don’t miss out on hearing your grandkids. It’s a new life.

Robert S.
Strykersville, NY
Hear.com
Robert, thank you so much for sharing your positive experience with hear.com! We are thrilled to hear how our hearing aids have made a significant difference in your life, enhancing your interactions and overall well-being. It's great to know that our team provided you with the support and adjustments needed to ensure your comfort and satisfaction throughout the process. We're especially glad that you're now able to fully enjoy conversations with your grandkids and participate more actively in your surroundings. Thank you for choosing us to be a part of your journey to better hearing. Happy hearing! -Samantha, Customer Success Team