Hear.com

Hear.com Review

According to the Hearing Health Foundation, there is a link between hearing loss and health conditions like dementia, depression, heart disease, and others. With the elderly already susceptible to these health concerns, taking care of hearing issues should be a priority sooner rather than later. Hear.com offers a wide variety of hearing aids, such as those discussed in our Hearing Aid Buyer’s Guide, to help consumers from the comfort of their home.

Pros
  • Free consultation over the phone
  • Network of expert hearing professionals
  • Wide selection of hearing aids from top manufacturers
  • Financing and insurance options available

Cons
  • No chat for immediate help on their website

Hear.com’s Free Consultation

Working with Hear.com starts with a free, comprehensive and unbiased phone consultation with a qualified hearing professional. You answer several questions about your auditory range, lifestyle, and interest in using technology. The consultant offers suggestions for improving your hearing, with hearing aid recommendations if it seems you need them. You will have an in-office hearing test before receiving firm recommendations for hearing aids. Hear.com’s consultants discuss prices, financing, and insurance, so cost is never hidden. Alternatively, you can first fill out a form on the Hear.com website to receive a free hearing report, then speak to a consultant.

Hear.com Provider Hearing Test

If you’re satisfied with the phone consultation, you can book a hearing test appointment at the nearest Hear.com Partner Provider. Hearing tests are conducted by highly-trained and respected audiologists or specialists to evaluate your hearing level and make a firm hearing aid recommendation. You return a few days later to the Partner Provider’s office to have the devices fitted.

Hear.com’s Risk-Free Hearing Aid Trial

Once you have hearing aids fitted, Hear.com wants you to give them a full test run. You should wear the devices in all of your regular daily settings to gauge how well they work for your lifestyle. Hear.com is confident in their products, and they want you to be delighted with your new hearing aids. If you’re not happy with the devices, you can return them within 45 days to get a full refund.

Hear.com Partner Provider Network

Hear.com has over 1,600 Partner Providers across the United States. The company only partners with best-in-industry hearing professionals committed to keeping up with the latest innovations and providing a superior level of care. Check the website for providers near you. At the time we published this review, Hear.com has local partner offices in 17 states.

Hear.com Hearing Aids

Hear.com connects customers to best-in-class hearing aids created by the top manufacturers in the industry. In addition to Audio Service, Bernafon and Hansaton, you’ll find several hearing aids available from Hear.com:

  • Oticon: Features a discreet hearing aid design, 20% better soft sound clarity and mobile app connectivity to allow users to customize their hearing experience.
  • Unitron: These hearing aids promote natural hearing and are upgradeable to meet changing needs over time. Unitron hearing devices connect to cell phones, mp3 players and televisions for direct sound delivery.
  • Phonak: Multi-microphone technology detects where sounds originate to enhance what you need to hear while reducing other noises. The AutoSense OS transitions smoothly between different hearing environments.
  • ReSound: LiNX feature allows users to control ReSound hearing aids from a mobile app that stores settings for future use.
  • Widex: First fully digital hearing aids, differentiates between 100 different sound scenarios to provide the most natural hearing possible.
  • Signia: Waterproof design allows for swimming or bathing without removing the hearing aids. Sophisticated microphone technology provides a 3D sound experience.
  • Rexton: Innovative behind-the-ear devices utilize Bluetooth and other technologies. Rexton offers a variety of models to suit a range of hearing needs. Free mobile apps set hearing preferences based on the surrounding environment and provide relief from tinnitus.

Hear.com Hearing Aid Costs

Hear.com offers a wide range of hearing aids with outstanding features so that you can find a pair with excellent sound quality, speech clarity, noise reduction, and feedback mitigation. Depending on your lifestyle, the severity of hearing loss, and the level of technology you want to use, you may need a Basic, Midrange, or Premium model. The chart below gives you some idea of the cost of hearing aids from Hear.com.

Hear.com Sample Hearing Aid Prices
(Cost per Pair)
Hearing Aid Class Features Best Use Cost
Basic Customizable programs
Latest technology
Feedback cancellation
Around the house $1,600 to $3,500
Midrange Better sound quality
Wireless connectivity
Voice recognition
Active lifestyle
Complex locaions
$3,500 to $5,000
Premium 360-degree hearing
Adapts to environment
Multimedia connectivity
Severe hearing loss $5,000 to $6,500


Financing Hearing Aids with Hear.com

Hear.com works with Wells Fargo, CareCredit and AllWell to provide financing. Available terms are 12 months no interest and 24 to 60 months low interest ($120 monthly payment). If you have a low credit score, you can still set up financing if you can make a 30% down payment on the hearing aids. Depending on your location, you may be eligible to get financial assistance from the Northwest Lions Foundation. Veterans and those with low income have options for making hearing aids affordable.

How to Buy Hearing Aids from Hear.com

You use a simple three-step process to buy hearing aids from Hear.com. At the end of this process, your hearing will improve with comfortable devices to fit your needs.

  1. Complete the online form on Hear.com or call the number on the website to get started. You will answer several questions about your ability to hear, and if you use the online form, Hear.com presents a free hearing analysis report for your review.
  2. Shortly after completing the form, Hear.com will contact you for your free phone consultation and then will schedule you for the initial office visit.
  3. The office visit provides a hearing test and professional hearing aid selections with a follow-up appointment for a fitting. Hear.com provides continuing customer service after the sale.

Hear.com Complaints

Hear.com claims an over 92% customer satisfaction rate, and online ratings backs that up. Although Hear.com received some negative reviews regarding customer service, product quality, and business practices, opinions are overwhelmingly positive. The Better Business Bureau accredits the company with an “A-” rating. ConsumerAffairs readers rate Hear.com with 4.5 out of 5 stars, and ConsumersAdvocate gives the company a healthy 9 out of 10 rating. Trustpilot rated Hear.com as “Excellent” for three years running.

Hear.com Q&A

  • What sets Hear.com apart from other hearing aid vendors?
    Hear.com’s simple, three-step buying process sets this hearing aid company apart from others. Also, the company only partners with the highest regarded hearing professionals and hearing aid manufacturers.

  • What is the Hear.com mobile app?
    Hear.com’s mobile app lets customers chat real time with a professional hearing aid expert any time they need help. Customers can also see their appointment details and schedule or change upcoming appointments with Hear.com’s Partner Providers.

  • Is there a warranty on Hear.com hearing aids?
    Yes, all hearing aids purchased through Hear.com are covered by up to a three-year warranty.

  • How do I get help from Hear.com?
    If you have any questions regarding your hearing or hearing aid, you can call or email your Hear.com personal hearing aid expert, or use the mobile app. Additionally, your hearing aid purchase includes a Comprehensive Service Package which entitles you to up to five device service visits at the closest Partner Provider.

  • Can I find a list of Partner Providers on Hear.com?
    While the Hear.com website discloses an approximate number of Partner Providers by state, we found no list of locations. You and your consultant will determine the partner clinics closest to you, during the initial phone consultation.

Conclusion

Choosing hearing aids can get complicated with over 1,000 models available. Hear.com makes buying hearing aids easier with a three-step process, generous financing, and there’s always an expert available to answer questions or provide assistance.

To learn more about Hear.com’s hearing aids, call (877) 589-1316 or visit the Hear.com website.

Hear.com Reviews

Recent Reviews

Featured Review
April 06 2021 7:13PM

I was very pleased with my total experience from the product to the professionals that helped me every step of the way. I tried other online hearing aids and Hear.com found the one that worked best.

I am grateful for the way I am now able to hear my grandchildren. I did not think I really needed hearing aids but I was totally wrong. I was missing out on so many things and didn't even know it.

Frank S.
Greer, SC
Hear.com

Frank, we really appreciate the positive review and I will pass this feedback along to your consultant! We love to help our customers find the perfect hearing aid for their lifestyle. You would be surprised to know how many people think they do not need hearing aids but knowing that you can now hear your grandchildren and not miss out on anything makes us so happy! Happy hearing! :)

October 14 2021 4:58PM

Victoria my agent was splendid. She was honest from the beginning. My price was outstanding. Better than my last pair. Hear.com a company that deserves 100 not just 5. I will recommend them to any and all who need hearing aids.

John P.
Evart, MI
September 21 2021 9:54PM

Hear.com has a RIPOFF!!! I tried their hearing aids for the 100% 45 Day Risk Free Trial. I returned them within the time period. I have a receipt. They REFUSED to refund my money. I am Current out $5,770 of my money they have.

Stay away from Hear.com. Don’t let them steal your money like they did mine. I am happy to supply documentation to anyone interested. I can be reached at ** or **. My name is Marc ** and I am a victim of Hear.com of $5,770.

Marc E.
Sharon, MA
September 17 2021 10:04PM

Extremely impressed with the whole experience thus far. I have worn hearing aids for a long time and made the change to Hear.com. Amazing service and care.

The exams were amazing and the difference between these and my previous hearing aids: virtually no comparison. Unbelievable, Keep up the good work.

Charles K.
Sierra Vista, AZ
August 30 2021 2:07PM

Hear.com has served me very well in providing an individualized hearing aid that is comfortable, inconspicuous in my ear and successful in giving me increased hearing.

Throughout the 45 day trial period, hear.com has kept frequent contact with me to answer questions, remedy problems or make necessary adjustments. I am pleased with the results.

Group as well as single and phone conversations now are clearly understandable. The TV does not have to blare anymore. I still have difficulty hearing in noisy situations - the waiter in a restaurant and the stewardess on an airline talking in soft tones.

Although I hear much more now, some consonants are still not heard correctly.. I understand that a hearing aid cannot restore one to normal hearing so I am pleased with the great improvement I did get. I wear my aid every day and do not want to be without it.

Barbara N.
Cardinal, VA
August 24 2021 12:11PM

Pretty much provide the degree of expertise you should expect when their "team of experts" includes as many dental hygienists as it does actual Audiologists (one).

That they take no responsibility for your experience with their "partners" (READ THE FINE PRINT!) is probably wise on their part - because as much as they would like you to believe that they will refer you to an outstanding doctor of audiology, the truth is a decent audiologist would never agree to participate in a program that pays a third party for doing absolutely nothing at all.

The pricing outlined is no cheaper than the cost of simply buying your hearing aids from a local Audiologist... And the standard of care is almost bound to be inferior.

Stephen L.
Tulsa, OK
August 02 2021 2:40AM

I signed the contract for Hear.com hearing aids trail period about 5 weeks ago and the hearing aids came shortly after I was approved.

Shortly after that I had my first video appointment with a very nice gentleman which walked me thru the content of the box and how to set up the lab top for the video conference with the person to fit and adjust my hearing aids three days later.

Everything was explained to me. It was easy to understand. I'm 80 years old and still work in my own business. Then comes the video conference with the fitter. She was very friendly, she did the hearing test and adjusted the aids to my liking.

At this time she told me to install the ear buds and push them in my ears. It was very difficult and there did not stay in my ears. She knew I had problems with it. As a result next day I lost the right hearing aid.

After I called Hear.com the next day I was told I had to pay for a new hearing aid. I was never told that there was no insurance on the hearing aids and nobody gave me this option. After this I tried three or four times to call the service department and was put to hold.

I left two messages to call me back with no results. I believe the product is good but the service sucks. I did send the product back.

Wilfried L.
Kailua, HI
Hear.com

Hi, Wilfried. Thank you so much for taking the time to leave us a review and express your concerns. I am sorry to hear that you had a negative experience during your 45-day trial and felt a lack of communication. Even so, we are happy to hear that you found your first two virtual appointments friendly and easy to understand. I recognize that the fit of your hearing aids was difficult and they would not stay in your ears properly. The contract you signed states that should you lose a hearing aid during your trial you will be responsible for paying for it and that you would be exempt from the rest of your trial. To replace a lost or damaged device would cost you $400. However, we understood your frustrations as we understand that hearing aids are not only a lifestyle adjustment but also an investment. We approved for you to return the surviving device for a half refund and waived the cost of the lost and damaged device. This makes you responsible for only paying for the lost hearing aid. A new contract is ready for you to sign. We have called and emailed you about these details and we look forward to hearing from you soon.

June 16 2021 5:21PM

I had a fantastic experience working with Hear.com! I was trying to find information for my dad, who needed hearing aids, and stumbled across hear.com.

Filling out their survey took some time but it was super thorough and it seemed to help answer some questions before I even had a chance to speak with someone at their company.

I wish we did this for my dad a long time ago! This was seriously such an amazing decision, thank you to those at hear.com. :)

Rachel V.
Syracuse, NY
Hear.com

Hi, Rachel! Thank you for taking the time to write us a review. We are so thrilled to hear that you enjoyed our process and that our survey was able to answer so many of your questions. I hope your dad is enjoying his hearing aids. Please reach out to us if you need anything! ~ The Customer Success Team

June 11 2021 9:53PM

Hear.com was very helpful and kept in touch with me during the trial period and even after. I am enjoying the Resound hearing aids. My hearing is so much better than it was before l got them. They are so comfortable l forget l am wearing them.

Lawrence B.
Brooksville, FL
Hear.com

Hi, Lawrence! Thank you for taking the time to write us a review. We are so thrilled to hear that you enjoyed our customer service and the Resound hearing aids we recommended for you. It is great to hear that they are treating you so well and that they have improved your hearing. If you need anything from us, please do not hesitate to reach out. ~The Customer Success Team

May 14 2021 3:40PM

Very professional, great staff. Experts. This product is amazing. I had tried other hear aid devices and this one is a cut above the others. This is the best thing I have done for myself in many years. I have already told others about Hear.Com. Thank You.

James H.
Maurice, LA
Hear.com

Hi, James! Thank you for taking the time to write us such a positive review! We are very happy to hear that you are enjoying the hearing aid that we recommended for you. I will also make sure to pass along the kind words to your sales consultant! If you need anything from us, please do not hesitate to reach out. Happy hearing! ~The Customer Success Team

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