Miracle-Ear Review

Miracle-Ear began in 1948 with a single hearing aid created by Dahlberg Electronics. In the early 1950s, the company incorporated then-new transistor technology into its hearing aid product, and by the early 2000s, all of the brand’s products were digitally based. The company has continued to innovate new technologies to improve hearing aid function, developing proprietary Speech Isolation, new digital noise reduction capabilities and integrated smartphone app functionality.

Currently owned by the Amplifon family of companies based in Plymouth, Minnesota, Miracle-Ear is now a worldwide company. Its extensive network of local stores throughout the country offer hearing tests, hearing aid fitting and service help to set them apart from other direct-to-consumer companies with no local presence or way to shop for hearing assistance devices in store.

Instead of selling purely by mail-order or over the internet, Miracle-Ear has brick and mortar store locations in all 50 states to provide in-person service from certified representatives. The company also runs the Miracle-Ear Foundation, supplying free hearing aids to adults and children without the financial means, insurance or government support to otherwise acquire a hearing aid device.

Pros
  • One of the oldest makers of portable hearing aids
  • Wide range of hearing aid products, customizable options
  • Lifetime customer service
  • In-person fitting and customization
  • Foundation to help those in financial need
Cons
  • Cost
  • Store locations may not be close to all consumers

Miracle-Ear Hearing Aid Cost

Miracle-Ear doesn’t list the price of its hearing aid products on their website. Miracle-Ear says its products can run between $1,000 and $5,000 and according to the AARP, the average cost in the United States for a single hearing aid is approximately $2,300. It’s important to note, hearing aid cost will vary depending on your specific hearing needs, type of hearing aid and the technology included in the hearing aid. After doing some online research, we discovered customers paid within the following price ranges for hearing aids, including Miracle-Ear products.

  • Behind-the-ear (BTE) hearing aid: $1,000-$5,600

  • In-the-canal (ITC) hearing aid: $450 (basic technology)-$5,600 (advanced technology)

  • Completely-in-the-canal (CIC) hearing aid: $150 (basic)-$5,000 (advanced technology)

Miracle-Ear Hearing Aid Technology

All hearing aids consist of three basic parts: a microphone, an amplifier and a speaker, which is sometimes called the receiver. The microphone takes in sound, the amplifier makes the sound louder and the speaker plays the sound into the ear. Beyond the basics, Miracle-Ear’s proprietary technologies help make its hearing aids and hearing assistive devices appealing to modern wearers. For example, its GENIUS™ noise reduction and directional programming and speech recognition technology, which recognizes and gives preference to speech sounds and filters the rest for a better understanding of conversations. Miracle-Ear also offers smartphone apps to manage your hearing aid without having to carry a separate remote control device.

Miracle-Ear hearing aids come in several styles, including receiver-in-the-ear canal (RIC) and behind-the-ear (BTE) options. These aids have a similar look, with a small battery pack worn behind the ear and a wire attached to the small receiver inside the ear canal. However, there are differences in the receiver location and how it works.

Miracle-Ear also carries more discreet and often custom-fit styles, such as completely-in-canal (CIC) hearing aids, which fit into the ear canal and do not have external packs behind the ear. In-the-ear (ITE) hearing aids also fit inside the ear but have larger casings and do not go as deep into the ear canal. Miracle-Ear also offers tiny, self-contained invisible-in-canal (IIC) hearing aids designed to go unnoticed when worn.

miracle-ear technology

Screenshot: Miracle-Ear Technology

Miracle-Ear Products

Miracle-Ear offers six different hearing aid products plus custom-fit devices in several styles.

  • The GENIUS™ 3.0 RIC is a leading receiver in canal device. It comes in eight colors and offers two case designs with different battery options. Like most Miracle-Ear products, it includes Bluetooth connectivity and can be controlled through the Miracle-Ear smartphone app, along with the technology to adjust for tinnitus, noise reduction and feedback cancellation.

  • The Rechargeable LI RIC is the rechargeable version of the GENIUS 3.0 RIC and comes with a built-in lithium-ion power cell that provides up to 24 hours of use per charge.

  • Miracle Ear GENIUS 3.0 RIC

    Miracle-Ear GENIUS 3.0 RIC. Source: Miracle-Ear
  • The Mini RIC stands out for its compact size. It has the same remote control features through the Miracle-Ear app as other products, as well as speech isolation and wind noise reduction.

  • The ReadyFit CIC, an entirely in-canal device that does not have to be custom fit. It is flexibly designed to fit the majority of users comfortably without the need for custom work. It uses Miracle-Ear’s proprietary SingleMic™ sound collection technology and can connect via Bluetooth to the Miracle-Ear smartphone app.

  • The Miracle-Ear Mirage™ IIC is an ultra-compact hearing device within the invisible in canal category, providing the most privacy for those who do not want anyone to know they use a hearing aid.

  • Miracle-Ear distinguishes itself from competitors by offering custom hearing aids. The CIC, ITC and ITE devices are customizable, available in five skin-tone colors and include the same innovative technology and app connectivity as other Miracle-Ear products. Custom devices are fit to your needs and specifications through local Miracle-Ear stores.

The following chart compares Miracle-Ear device types and features.

Hearing device type RIC
Features
  • Direct canal placement for quality sound
  • Most natural sound experience
  • Small, lightweight, discreet
Great For Sound quality
Miracle-Ear Products
  • GENIUS 3.0 RIC
  • Rechargeable LI RIC
  • Mini RIC
Hearing device type BTE
Features
  • Maximum amplification
  • Easy to adjust and clean
  • Best option for severe hearing loss
Great For Severe hearing loss
Miracle-Ear Products
  • GENIUS 3.0 BTE
Hearing device type Custom Fit: CIC ITE, IIC, ITE
Features
  • Secure fit when active
  • Easy to put on and take off
  • Small and nearly invisible
Great For Active lifestyle
Miracle-Ear Products
  • ReadyFit CIC
  • Mirage IIC
  • Custom designs

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Miracle-Ear Warranties and Service

Miracle-Ear offers a limited three-year warranty on the majority of its hearing aids. For more on exclusions, customers are directed to speak with a Miracle-Ear representative. Miracle-Ear also provides lifetime service for its devices, including free programming, free quarterly check-ups and cleanings, free annual hearing tests to determine if your hearing aid needs to be adjusted, and free cleaning and adjustments when needed.

Miracle-Ear hearing test

Screenshot – Miracle-Ear Online Hearing Test. Source: Miracle-Ear

Miracle-Ear Complaints

A great reputation for customer service helped Miracle-Ear earn a spot on our list of the Best Hearing Aid Companies for 2018. Accredited by the Better Business Bureau, Miracle-Ear has an A+ rating with the agency. The company also gets four and a half stars out of five on ConsumerAffairs, with more than 200 reviews on the site. Most reviews are overwhelmingly positive, and the few negative reviews tend to involve personal conflicts with local representatives. As a franchise operation with 1,300 locations throughout the US, Miracle-Ear strives to offer the same level of service wherever you live.

Miracle-Ear Q&A

  • How do I know if I need a Miracle-Ear hearing aid?
    As part of your first visit to Miracle-Ear, a hearing test is done to help determine what you might need. Come prepared with your health history and expect an inspection of your ear canal, along with evaluations of your hearing and ability to understand speech in a variety of environments. If you do need a device, Miracle-Ear will test an assortment of hearing aid types to see what works for you. The company even has a free online hearing test and a free downloadable hearing loss guide to help you get started.

  • Does Miracle-Ear accept Medicare?
    No, Medicare does not cover any hearing aids and only covers hearing tests for specific diagnostic purposes. However, while it’s uncommon to find hearing aid coverage in Medicare supplement and Medicare Advantage plans, some plans do offer limited hearing aid benefits. It is worth checking with your plan’s hearing aid policy and how to submit a claim yourself.

  • Are Miracle-Ear salespeople doctors?
    No, Miracle-Ear store staff are not doctors but are trained and certified by Miracle-Ear, with annual recertification. The company’s hearing care professionals must also maintain any required state licensing.

  • Can I get Miracle-Ear hearing aids through my doctor?
    No, Miracle-Ear sells directly to the consumer. They have a network of stores across the country staffed by hearing professionals for those who need customization service or prefer to shop in person. The centers also offer hearing tests.

  • Are there any discounts available?
    Miracle-Ear works through the Miracle-Ear Foundation to provide hearing aids to those in need without any other way of paying for a hearing aid. To find more information and learn about eligibility, you can visit the Miracle-Ear Foundation website.

  • I am not on Medicare. Will my insurance cover the cost of hearing aids?
    The majority of health insurance plans do not cover hearing aids, or coverage is limited depending on the reason for needing hearing aids or coverage amount. A few plans cover hearing aids in limited amounts, such as up to $1,000 towards the devices on some plans. In the case of children who need hearing aids, 20 states mandate that health insurance plans cover hearing aids for children in some way.

  • What Does Miracle-Ear’s Lifetime Service Include?
    To ensure your device continues to work as it should, Miracle-Ear prefers to see its customers five times a year on average. These visits include free quarterly check-ups to get your device cleaned, repaired and adjusted, and a free annual hearing test to monitor ongoing changes in hearing.

Concluding Thoughts on Miracle-Ear

With its long history, expansive store network and hearing aid technology, Miracle-Ear is a top contender in terms of quality and support. While it isn’t our #1 pick for hearing aid companies, it is a good choice. Our favorite part about the company is its commitment to serving the hearing impaired community through the Miracle-Ear Foundation, which provides hearing aids at a low cost or no cost. Overall, Miracle-Ear’s lifetime services, including free hearing tests and regular cleaning and adjustments, are good value and may reduce costs compared to companies that sell additional warranties or service plans for an extra cost.

Miracle-Ear Customer Reviews

Update on post from 10/25. - 1/5 stars

Submitted on 12/12/2018 by Robert A.

I would give zero star if it were an option.Since my initial comment I have been going in circles trying to return this set of aids. I am currently in contact with a rep from corporate who tells me the franchisee is in total charge of whether on not to accept returns. First, any franchise I have ever dealt with is controlled by corporate they cannot set their own policy. Second, I tried to return them 2 weeks after getting them and was refused. I tried to return them a week later and was refused yet again. Then I could not get another appointment for three weeks putting me at more than six weeks after purchase. Not a customer oriented business if you ask me. I expect a call in the next day or two, but who knows. At any rate, be very very careful if you do business with this company!

I would only go to Miracle-Ear..EVER - 5/5 stars

Submitted on 12/05/2018 by James C.

I know lots of people that have bought hearing aids from companies you have never heard of, only to find out later they went out of business. When I needed hearing aids I asked friends who I should go to and all said Miracle-Ear. I am a retired machinist so I do not have a ton of money or health care to cover the cost. I chose an office close to where I live and went in for a free test. Right from the start I felt very comfortable with professionalism and care the staff showed my wife and I. Once I was tested I realized how bad my hearing really was. I was given several options based on my needs and budget and was never pressured. It was clear that they were there to help me hear better and I chose a set I could afford. That was over 20 years ago and I now am on my 4th set. I have been to Miracle-Ear locations in 3 different Florida cities as well as in North Carolina. I can say I was treated the same everywhere. My wife also now wears Miracle-Ears... so I can say Thanks to all the staff at all the Miracle-Ears who have serviced me so far.

Misleading - 2/5 stars

Submitted on 11/27/2018 by Claudia P.

I bought my set of hearing from Miracle ears few years ago and after 5 years they want to replace my hearing aids for a new one. Nothing was wrong with the current one and the new was not more powerful than the current. It was a no win situation for me but was for them since they would make more money. I was not pleased with this situation and the technician keep pushing me until I got upset. I still have the old hearing; and I need to replace it now because my dog chewed the right ear. Am I going to buy through Miracle ear? No!!!! Do I recommend them to anyone? No!!! Definitely not; they take advantage of people with poor hearing like me that still young and are desperately to keep forward with their work and lifestyle. If they did that to me I just wonder what happen to older folks. Very sad that still Business that only think about money and no comparison or consideration.

outraged - 1/5 stars

Submitted on 11/27/2018 by Deb M.

My mother got Miracle Ear hearing aids about 3 years ago, yesterday she went for her check up. Well to my dismay they talked her into buying a new pair for another 6,000, supposed to have a control for the TV (not worth another 6000). What company can come right out and say they don't work anymore. At that price do something about it. Don't just say give me another $6000. I should also mention she can hear but apparently they think it would be better with new ones. I understand wear and tear can be a problem however my mother does not wear them all the time. Most likely because they get in the way of her glasses and she'd rather see with comfort. She was also told she would hear people talking better and the hearing aid would eliminate noise. She hears everything loud ever since she got them, so the music still drowns out the people talking.

took advantage of an old woman with bad hearing and eyesight - 1/5 stars

Submitted on 11/05/2018 by Ayad S.

An 84 year old woman with macular degeneration (very poor eye sight) with poor hearing and mobility was completely taken advantage of. Even tho they said they're given her a refund, they're keeping 10% ($539) for b.s. restocking fee. They told her she was getting $9000 hearing aid which was a lie. No such thing. Keep your moms and dad and anyone you know away ffom Miracle ear. Costco sells the same hearing aids for half the cost. They're a rip off. Rebecca (so called specialist) is a liar and took advantage of an old woman with poor eye sight and hearing. Paul beach (owner of multiple locations in Michigan), well, good luck trying to get a hold of him. Miracle ear (corporate) said they couldn't much because the offices are independently owned and couldn't do much. Stay away from Miracle ear. They took advantage of an old woman with disabilities. They're horrible.

Anna Williams of the Lancaster location. - 5/5 stars

Submitted on 11/01/2018 by Bob R.

Anna **, hearing specialist in Lancaster does an outstanding job. She is kind, considerate and extremely knowledgeable. I would not have made such an investment unless I had complete confidence with the specialist. She took time to explain my hearing loss and options available. She answered all questions and there was no pushing or the feeling of having to hurry to make a decision. She offered me an informative decision and I highly recommend Anna ** and the Lancaster location for any hearing needs.

RIPOFF - 1/5 stars

Submitted on 10/25/2018 by Robert A.

It took over two months to get decent programming which still is lousy. I tried numerous times to return but was refused. Was told that I had 45 days to return, a lie. Tried just a week ago to return them again and Sheri said no, it was past 30 days. Do not you see any circumstances buy Miracle Ear hearing aids. No matter what they say you will be out thousands and have lousy aids. I dare someone from Miracle Ear to call me. I'm in Kingsport, Tn and you have my name. Bet you will NOT call!!!

Poor quality with poor corporate response - 1/5 stars

Submitted on 10/24/2018 by Francis M.

I purchased my hearing aids 3 years ago for $6000. Since my purchase one or the other device failed and required to be replaced. I would return to their office which killed my afternoon return the device and they would replace without hesitation. A “loaner” would become available and I would have to come in a day or so losing another afternoon to get it I would get a call after a week or so to retrieve the replacement taking another afternoon. This would happen every 3 to 4 months. In responding to many surveys I would request to be contacted by corporate representative instead of the local office who had done all that they could. Corporate never had the courtesy to contact me. Finally I obtained the number for customer support who assured me I would be contacted by a manager in a day or two. 3 months later I was still waiting for that call. I visited the office a couple of days ago and was told they believe what the problem was and it should be corrected by purchasing a new set of hearing aids for another $6000. I would get to try it for 45 days where I could return for a full refund. Based on the history I requested 6 months trial period not wanting to get stuck with another $6000 non working product. I received a call the next day and advised it was expedited to management would hear them. Christmas is coming in a few months and maybe I’ll get a card.

Rude person answering the phone - 1/5 stars

Submitted on 10/24/2018 by Barbara M.

It took my brother calling to finally get the manager! She set up an appointment so my dad can pick up his hearing aids that are sitting in the Miracle-Ear facility. No one called to let us know his hearing aids were in, and the person setting the appointment said the soonest is next week. When my brother called, she almost hung up on him which is totally unacceptable for a professional office. So far this is not going as expected, but will know more after our appointment. for THIS MUCH money $$$ we expected to be treated at the very least, in a respectable manner. Keeping my fingers crossed!

Lack of integrity - 1/5 stars

Submitted on 10/13/2018 by Wayne H.

I purchased a pair of hearning aids to the tune of $6000.00!!! My hearing loss problems were never solved - the phony “money back guarantee” is only 30 days. It took almost 3 months to adjust the units to the point where they were usable. Guess what: “Sorry the 30 day period has expired.” I’m screwed. Now I regularly get calls to come in for “free” hearing checkups and adjustments. I guess they think I’m stupid enough to upgrade to even more expensive pieces of junk. The latest call today assured me that the “Regional Manager” would call me. She didn’t. Didn’t believe that lie anyway. The ** who sold them to me now works with a competing store to rip off other unsuspecting people. Yeah, I’m ticked.

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