Miracle-Ear Review

Miracle-Ear began in 1948 with a single hearing aid created by Dahlberg Electronics. In the early 1950s, the company incorporated then-new transistor technology into its hearing aid product, and by the early 2000s, all of the brand’s products were digitally based. The company has continued to innovate new technologies to improve hearing aid function, developing proprietary Speech Isolation, new digital noise reduction capabilities and integrated smartphone app functionality.

Currently owned by the Amplifon family of companies based in Plymouth, Minnesota, Miracle-Ear is now a worldwide company. Its extensive network of local stores throughout the country offer hearing tests, hearing aid fitting and service help to set them apart from other direct-to-consumer companies with no local presence or way to shop for hearing assistance devices in store.

Instead of selling purely by mail-order or over the internet, Miracle-Ear has brick and mortar store locations in all 50 states to provide in-person service from certified representatives. The company also runs the Miracle-Ear Foundation, supplying free hearing aids to adults and children without the financial means, insurance or government support to otherwise acquire a hearing aid device.

Pros
  • One of the oldest makers of portable hearing aids
  • Wide range of hearing aid products, customizable options
  • Lifetime customer service
  • In-person fitting and customization
  • Foundation to help those in financial need
Cons
  • Cost
  • Store locations may not be close to all consumers

Miracle-Ear Hearing Aid Cost

Miracle-Ear doesn’t list the price of its hearing aid products on their website. Miracle-Ear says its products can run between $1,000 and $5,000 and according to the AARP, the average cost in the United States for a single hearing aid is approximately $2,300. It’s important to note, hearing aid cost will vary depending on your specific hearing needs, type of hearing aid and the technology included in the hearing aid. After doing some online research, we discovered customers paid within the following price ranges for hearing aids, including Miracle-Ear products.

  • Behind-the-ear (BTE) hearing aid: $1,000-$5,600

  • In-the-canal (ITC) hearing aid: $450 (basic technology)-$5,600 (advanced technology)

  • Completely-in-the-canal (CIC) hearing aid: $150 (basic)-$5,000 (advanced technology)

Miracle-Ear Hearing Aid Technology

All hearing aids consist of three basic parts: a microphone, an amplifier and a speaker, which is sometimes called the receiver. The microphone takes in sound, the amplifier makes the sound louder and the speaker plays the sound into the ear. Beyond the basics, Miracle-Ear’s proprietary technologies help make its hearing aids and hearing assistive devices appealing to modern wearers. For example, its GENIUS™ noise reduction and directional programming and speech recognition technology, which recognizes and gives preference to speech sounds and filters the rest for a better understanding of conversations. Miracle-Ear also offers smartphone apps to manage your hearing aid without having to carry a separate remote control device.

Miracle-Ear hearing aids come in several styles, including receiver-in-the-ear canal (RIC) and behind-the-ear (BTE) options. These aids have a similar look, with a small battery pack worn behind the ear and a wire attached to the small receiver inside the ear canal. However, there are differences in the receiver location and how it works.

Miracle-Ear also carries more discreet and often custom-fit styles, such as completely-in-canal (CIC) hearing aids, which fit into the ear canal and do not have external packs behind the ear. In-the-ear (ITE) hearing aids also fit inside the ear but have larger casings and do not go as deep into the ear canal. Miracle-Ear also offers tiny, self-contained invisible-in-canal (IIC) hearing aids designed to go unnoticed when worn.

miracle-ear technology

Screenshot: Miracle-Ear Technology

Miracle-Ear Products

Miracle-Ear offers six different hearing aid products plus custom-fit devices in several styles.

  • The GENIUS™ 3.0 RIC is a leading receiver in canal device. It comes in eight colors and offers two case designs with different battery options. Like most Miracle-Ear products, it includes Bluetooth connectivity and can be controlled through the Miracle-Ear smartphone app, along with the technology to adjust for tinnitus, noise reduction and feedback cancellation.

  • The Rechargeable LI RIC is the rechargeable version of the GENIUS 3.0 RIC and comes with a built-in lithium-ion power cell that provides up to 24 hours of use per charge.

  • Miracle Ear GENIUS 3.0 RIC

    Miracle-Ear GENIUS 3.0 RIC. Source: Miracle-Ear
  • The Mini RIC stands out for its compact size. It has the same remote control features through the Miracle-Ear app as other products, as well as speech isolation and wind noise reduction.

  • The ReadyFit CIC, an entirely in-canal device that does not have to be custom fit. It is flexibly designed to fit the majority of users comfortably without the need for custom work. It uses Miracle-Ear’s proprietary SingleMic™ sound collection technology and can connect via Bluetooth to the Miracle-Ear smartphone app.

  • The Miracle-Ear Mirage™ IIC is an ultra-compact hearing device within the invisible in canal category, providing the most privacy for those who do not want anyone to know they use a hearing aid.

  • Miracle-Ear distinguishes itself from competitors by offering custom hearing aids. The CIC, ITC and ITE devices are customizable, available in five skin-tone colors and include the same innovative technology and app connectivity as other Miracle-Ear products. Custom devices are fit to your needs and specifications through local Miracle-Ear stores.

The following chart compares Miracle-Ear device types and features.

Hearing device type RIC
Features
  • Direct canal placement for quality sound
  • Most natural sound experience
  • Small, lightweight, discreet
Great For Sound quality
Miracle-Ear Products
  • GENIUS 3.0 RIC
  • Rechargeable LI RIC
  • Mini RIC
Hearing device type BTE
Features
  • Maximum amplification
  • Easy to adjust and clean
  • Best option for severe hearing loss
Great For Severe hearing loss
Miracle-Ear Products
  • GENIUS 3.0 BTE
Hearing device type Custom Fit: CIC ITE, IIC, ITE
Features
  • Secure fit when active
  • Easy to put on and take off
  • Small and nearly invisible
Great For Active lifestyle
Miracle-Ear Products
  • ReadyFit CIC
  • Mirage IIC
  • Custom designs

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Miracle-Ear Warranties and Service

Miracle-Ear offers a limited three-year warranty on the majority of its hearing aids. For more on exclusions, customers are directed to speak with a Miracle-Ear representative. Miracle-Ear also provides lifetime service for its devices, including free programming, free quarterly check-ups and cleanings, free annual hearing tests to determine if your hearing aid needs to be adjusted, and free cleaning and adjustments when needed.

Miracle-Ear hearing test

Screenshot – Miracle-Ear Online Hearing Test. Source: Miracle-Ear

Miracle-Ear Complaints

A great reputation for customer service helped Miracle-Ear earn a spot on our list of the Best Hearing Aid Companies for 2018. Accredited by the Better Business Bureau, Miracle-Ear has an A+ rating with the agency. The company also gets four and a half stars out of five on ConsumerAffairs, with more than 200 reviews on the site. Most reviews are overwhelmingly positive, and the few negative reviews tend to involve personal conflicts with local representatives. As a franchise operation with 1,300 locations throughout the US, Miracle-Ear strives to offer the same level of service wherever you live.

Miracle-Ear Q&A

  • How do I know if I need a Miracle-Ear hearing aid?
    As part of your first visit to Miracle-Ear, a hearing test is done to help determine what you might need. Come prepared with your health history and expect an inspection of your ear canal, along with evaluations of your hearing and ability to understand speech in a variety of environments. If you do need a device, Miracle-Ear will test an assortment of hearing aid types to see what works for you. The company even has a free online hearing test and a free downloadable hearing loss guide to help you get started.

  • Does Miracle-Ear accept Medicare?
    No, Medicare does not cover any hearing aids and only covers hearing tests for specific diagnostic purposes. However, while it’s uncommon to find hearing aid coverage in Medicare supplement and Medicare Advantage plans, some plans do offer limited hearing aid benefits. It is worth checking with your plan’s hearing aid policy and how to submit a claim yourself.

  • Are Miracle-Ear salespeople doctors?
    No, Miracle-Ear store staff are not doctors but are trained and certified by Miracle-Ear, with annual recertification. The company’s hearing care professionals must also maintain any required state licensing.

  • Can I get Miracle-Ear hearing aids through my doctor?
    No, Miracle-Ear sells directly to the consumer. They have a network of stores across the country staffed by hearing professionals for those who need customization service or prefer to shop in person. The centers also offer hearing tests.

  • Are there any discounts available?
    Miracle-Ear works through the Miracle-Ear Foundation to provide hearing aids to those in need without any other way of paying for a hearing aid. To find more information and learn about eligibility, you can visit the Miracle-Ear Foundation website.

  • I am not on Medicare. Will my insurance cover the cost of hearing aids?
    The majority of health insurance plans do not cover hearing aids, or coverage is limited depending on the reason for needing hearing aids or coverage amount. A few plans cover hearing aids in limited amounts, such as up to $1,000 towards the devices on some plans. In the case of children who need hearing aids, 20 states mandate that health insurance plans cover hearing aids for children in some way.

  • What Does Miracle-Ear’s Lifetime Service Include?
    To ensure your device continues to work as it should, Miracle-Ear prefers to see its customers five times a year on average. These visits include free quarterly check-ups to get your device cleaned, repaired and adjusted, and a free annual hearing test to monitor ongoing changes in hearing.

Concluding Thoughts on Miracle-Ear

With its long history, expansive store network and hearing aid technology, Miracle-Ear is a top contender in terms of quality and support. While it isn’t our #1 pick for hearing aid companies, it is a good choice. Our favorite part about the company is its commitment to serving the hearing impaired community through the Miracle-Ear Foundation, which provides hearing aids at a low cost or no cost. Overall, Miracle-Ear’s lifetime services, including free hearing tests and regular cleaning and adjustments, are good value and may reduce costs compared to companies that sell additional warranties or service plans for an extra cost.

Miracle-Ear Reviews

Recent Reviews

June 20 2019 11:17AM

I like the others that had a bad experience, cost me $300.00 restocking fees for hearing aids that didn't work. I was treated like I didn't know what I was talking about. The hearing aids had a tinny sound and didn't even work the day after I got them. After 4 weeks of bs they said I had to give them a chance to replace them. They came back with a message that they had been corrupted. Their way of saying they were broken from the first. But I was treated like I must have been making it up. They replaced the inside, however they still worked the same. All tinny and crackling. I was told I didn't give them long enough to fix them. I don't have that much time to play their game. So I had to lose $300.00 to restock faulty hearing aids. For $4,500.00 they should work. I should not have to pay for them to throw away faulty merchandise. Stay away from this place, they are not a miracle.

Jerri N.
Spanaway, WA
June 11 2019 8:40PM

I have hearing loss from my days in the army. I went in to Miracle-Ear with hopes to be able to hear things clearly again. They sold me hearing aids for $7000. When I decided that they were not helping me and wanted to return them they said I could but there was a restocking charge. Cost me $700 to try and find out that they didnt work. Costly mistake on my part. Wish I didnt even try them.

Chuck C.
Bensenville, IL
June 09 2019 1:56AM

Went to a Miracle-Ear company here in EL Paso Tx. The audiologist there by the name of Angelo **, is a VERY RUDE and Condescending person. He made me feel like a damn crumb. That worthless person needs to be fired.

Rebecca B.
El Paso, TX
June 07 2019 3:16AM

I have never experienced so much stress! I paid $5500. I felt at ease knowing I had a 45 day trial period and if I wasn’t happy I could get a full refund. Well no, I wasn’t happy. They whistled, buzzed, made my voice sound robotic when I heard it etc. I took them back after two adjustments and was told by refund request couldn’t be honored. I said, "WHAT? I’m within my 45 day trial." Bottom line my salesman offered me a different type to try which felt like ear plugs! I didn’t want them! I made sure to get in there on the 44th day and tell them that I didn’t want them and I want a refund. I was told it had to be approved by corporate! Again, WHAT?? WHY?? I’m within my 45 day trial period. Believe me, I wasn’t leaving there without my refund receipt! I got my full refund and my $25 See’s Candy gift card (which I asked for). I was extremely relieved to get out from under that company and their contract. I still thank my lucky stars that I didn’t succumb to their subtle, not so subtle strong arm tactics! I can breathe and relax again!

Yo L.
Lakewood, CA
May 30 2019 7:22AM

The Genius 3 Miracle Ear with blue tooth connection is great. Alena in the Westlake Village CA location is so helpful and patient! They make a huge difference watching movies, TV, Live Theater and you can have them hooked to your Bluetooth in your car so always hands free!!! Alena at this office really knows how to make you comfortable wearing them. I’m using them with batteries and it’s very easy changing batteries once a week! I LOVE my Miracle Ear hearing aids and they are worth the high price because they make a big difference in my life! Shirley ** ( thanks Alena) May 2019

Shirley P.
Calabasas, CA
May 25 2019 2:04AM

Went to Miracle Ear in The Villages Florida for hearing test. Beth was the sales person and told me yes I need hearing aids. Brought out the most expensive and fitted me. Had another follow-up appointment a week later. Another one a week later. Each time I complained about they hurt. She kept making reappointments, said they would give me a 3 day extension on the money back guarantee and then made an appointment for the next week. 3 days had already expired. Have had continuing problems since December of 2018. Still don't have ear hearing aids that fit or work. They will not give you your money back. They overcharged seniors who just want to hear. No one will even talk to you about the dishonest practices. I think they should be brought before the senior abuse program in the United States.

Sherry F.
Belleview, FL
May 24 2019 2:35PM

They gave me an ear test. Then show and put the hearing aid in my ear, It was wonderful. Then told me it would cost 2300.00. I was told they had to run my credit, which was being worked on by a company to lower and clean it up. I didnt want an inquiry on it. So I ask if I could pay monthly. I was told no they would have to finance it. I'm in need of one for my left ear facing the doctor and my right. This company is out to make fast money on the spot. It's not about the customer or a person who is willing to pay monthly while on hold and then pay it off. I am today still trying to find a hearing aid to help me in hearing. It's so Sad. I work a fulltime job and receive social security and have medical insurance. It's not right.

Laura W.
LOUISVILLE, KY
May 21 2019 11:58AM

They cannot keep their appointments. Always canceling on you. Have no stability on a person to work in Gilroy Ca. Hearing aids are overpriced and do not work. Darrell who's in charge of co. does not return phone calls at all. They make you go out of your way to different towns and no shows as well. Guess it's small claims court.

Kenneth N.
Hollister, CA
May 18 2019 12:34PM

Just received the hearing aids. A big difference already and my first visit is coming up. Luckily my health insurance paid the majority of the cost. Great customer service, friendly and did not act like used car salesman. Cant wait for the fine tuning to really see how well they improve my hearing. Definitely would recommend this location.

Don P.
Orange City, FL
May 16 2019 4:35AM

WARNING! Do not ever go to any of this place. You will regret the rest of your life. Their equipments are highly way too overpriced and not worth an investment to your health. I tried to return mine and this place will not honor my concern and forced me to believe I need it when I don’t. Help yourself by going somewhere else but this place - trust me you don’t want to be a victim of this kind of business.

Unknown I.
Vernon Hills, IL
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