Miracle-Ear Hearing Aids
Caption: Miracle-Ear Hearing Aids

Miracle-Ear Review

Miracle-Ear began in 1948 with a single hearing aid created by Dahlberg Electronics. In the early 1950s, the company incorporated then-new transistor technology into its hearing aid product, and by the early 2000s, all of the brand’s products were digitally based. The company has continued to innovate new technologies to improve hearing aid function, developing proprietary Speech Isolation, new digital noise reduction capabilities and integrated smartphone app functionality.

Currently owned by the Amplifon family of companies based in Plymouth, Minnesota, Miracle-Ear is now a worldwide company. Its extensive network of local stores throughout the country offer hearing tests, hearing aid fitting and service help to set them apart from other direct-to-consumer companies with no local presence or way to shop for hearing assistance devices in store.

Instead of selling purely by mail-order or over the internet, Miracle-Ear has brick and mortar store locations in all 50 states to provide in-person service from certified representatives. The company also runs the Miracle-Ear Foundation, supplying free hearing aids to adults and children without the financial means, insurance or government support to otherwise acquire a hearing aid device.

Pros
  • One of the oldest makers of portable hearing aids
  • Wide range of hearing aid products, customizable options
  • Lifetime customer service
  • In-person fitting and customization
  • Foundation to help those in financial need
Cons
  • Cost
  • Store locations may not be close to all consumers

Miracle-Ear Hearing Aid Cost

Miracle-Ear doesn’t list the price of its hearing aid products on their website. Miracle-Ear says its products can run between $1,000 and $5,000 and according to the AARP, the average cost in the United States for a single hearing aid is approximately $2,300. It’s important to note, hearing aid cost will vary depending on your specific hearing needs, type of hearing aid and the technology included in the hearing aid. After doing some online research, we discovered customers paid within the following price ranges for hearing aids, including Miracle-Ear products.

  • Behind-the-ear (BTE) hearing aid: $1,000-$5,600

  • In-the-canal (ITC) hearing aid: $450 (basic technology)-$5,600 (advanced technology)

  • Completely-in-the-canal (CIC) hearing aid: $150 (basic)-$5,000 (advanced technology)

Miracle-Ear Hearing Aid Technology

All hearing aids consist of three basic parts: a microphone, an amplifier and a speaker, which is sometimes called the receiver. The microphone takes in sound, the amplifier makes the sound louder and the speaker plays the sound into the ear. Beyond the basics, Miracle-Ear’s proprietary technologies help make its hearing aids and hearing assistive devices appealing to modern wearers. For example, its GENIUS™ noise reduction and directional programming and speech recognition technology, which recognizes and gives preference to speech sounds and filters the rest for a better understanding of conversations. Miracle-Ear also offers smartphone apps to manage your hearing aid without having to carry a separate remote control device.

Miracle-Ear hearing aids come in several styles, including receiver-in-the-ear canal (RIC) and behind-the-ear (BTE) options. These aids have a similar look, with a small battery pack worn behind the ear and a wire attached to the small receiver inside the ear canal. However, there are differences in the receiver location and how it works.

Miracle-Ear also carries more discreet and often custom-fit styles, such as completely-in-canal (CIC) hearing aids, which fit into the ear canal and do not have external packs behind the ear. In-the-ear (ITE) hearing aids also fit inside the ear but have larger casings and do not go as deep into the ear canal. Miracle-Ear also offers tiny, self-contained invisible-in-canal (IIC) hearing aids designed to go unnoticed when worn.

miracle-ear technology

Screenshot: Miracle-Ear Technology

Miracle-Ear Products

Miracle-Ear offers six different hearing aid products plus custom-fit devices in several styles.

  • The GENIUS™ 3.0 RIC is a leading receiver in canal device. It comes in eight colors and offers two case designs with different battery options. Like most Miracle-Ear products, it includes Bluetooth connectivity and can be controlled through the Miracle-Ear smartphone app, along with the technology to adjust for tinnitus, noise reduction and feedback cancellation.

  • The Rechargeable LI RIC is the rechargeable version of the GENIUS 3.0 RIC and comes with a built-in lithium-ion power cell that provides up to 24 hours of use per charge.

  • Miracle Ear GENIUS 3.0 RIC

    Miracle-Ear GENIUS 3.0 RIC. Source: Miracle-Ear
  • The Mini RIC stands out for its compact size. It has the same remote control features through the Miracle-Ear app as other products, as well as speech isolation and wind noise reduction.

  • The ReadyFit CIC, an entirely in-canal device that does not have to be custom fit. It is flexibly designed to fit the majority of users comfortably without the need for custom work. It uses Miracle-Ear’s proprietary SingleMic™ sound collection technology and can connect via Bluetooth to the Miracle-Ear smartphone app.

  • The Miracle-Ear Mirage™ IIC is an ultra-compact hearing device within the invisible in canal category, providing the most privacy for those who do not want anyone to know they use a hearing aid.

  • Miracle-Ear distinguishes itself from competitors by offering custom hearing aids. The CIC, ITC and ITE devices are customizable, available in five skin-tone colors and include the same innovative technology and app connectivity as other Miracle-Ear products. Custom devices are fit to your needs and specifications through local Miracle-Ear stores.

The following chart compares Miracle-Ear device types and features.

Hearing device type RIC
Features
  • Direct canal placement for quality sound
  • Most natural sound experience
  • Small, lightweight, discreet
Great For Sound quality
Miracle-Ear Products
  • GENIUS 3.0 RIC
  • Rechargeable LI RIC
  • Mini RIC
Hearing device type BTE
Features
  • Maximum amplification
  • Easy to adjust and clean
  • Best option for severe hearing loss
Great For Severe hearing loss
Miracle-Ear Products
  • GENIUS 3.0 BTE
Hearing device type Custom Fit: CIC ITE, IIC, ITE
Features
  • Secure fit when active
  • Easy to put on and take off
  • Small and nearly invisible
Great For Active lifestyle
Miracle-Ear Products
  • ReadyFit CIC
  • Mirage IIC
  • Custom designs

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Miracle-Ear Warranties and Service

Miracle-Ear offers a limited three-year warranty on the majority of its hearing aids. For more on exclusions, customers are directed to speak with a Miracle-Ear representative. Miracle-Ear also provides lifetime service for its devices, including free programming, free quarterly check-ups and cleanings, free annual hearing tests to determine if your hearing aid needs to be adjusted, and free cleaning and adjustments when needed.

Miracle-Ear hearing test

Screenshot – Miracle-Ear Online Hearing Test. Source: Miracle-Ear

Miracle-Ear Complaints

A great reputation for customer service helped Miracle-Ear earn a spot on our list of the Best Hearing Aid Companies for 2018. Accredited by the Better Business Bureau, Miracle-Ear has an A+ rating with the agency. The company also gets four and a half stars out of five on ConsumerAffairs, with more than 200 reviews on the site. Most reviews are overwhelmingly positive, and the few negative reviews tend to involve personal conflicts with local representatives. As a franchise operation with 1,300 locations throughout the US, Miracle-Ear strives to offer the same level of service wherever you live.

Miracle-Ear Q&A

  • How do I know if I need a Miracle-Ear hearing aid?
    As part of your first visit to Miracle-Ear, a hearing test is done to help determine what you might need. Come prepared with your health history and expect an inspection of your ear canal, along with evaluations of your hearing and ability to understand speech in a variety of environments. If you do need a device, Miracle-Ear will test an assortment of hearing aid types to see what works for you. The company even has a free online hearing test and a free downloadable hearing loss guide to help you get started.

  • Does Miracle-Ear accept Medicare?
    No, Medicare does not cover any hearing aids and only covers hearing tests for specific diagnostic purposes. However, while it’s uncommon to find hearing aid coverage in Medicare supplement and Medicare Advantage plans, some plans do offer limited hearing aid benefits. It is worth checking with your plan’s hearing aid policy and how to submit a claim yourself.

  • Are Miracle-Ear salespeople doctors?
    No, Miracle-Ear store staff are not doctors but are trained and certified by Miracle-Ear, with annual recertification. The company’s hearing care professionals must also maintain any required state licensing.

  • Can I get Miracle-Ear hearing aids through my doctor?
    No, Miracle-Ear sells directly to the consumer. They have a network of stores across the country staffed by hearing professionals for those who need customization service or prefer to shop in person. The centers also offer hearing tests.

  • Are there any discounts available?
    Miracle-Ear works through the Miracle-Ear Foundation to provide hearing aids to those in need without any other way of paying for a hearing aid. To find more information and learn about eligibility, you can visit the Miracle-Ear Foundation website.

  • I am not on Medicare. Will my insurance cover the cost of hearing aids?
    The majority of health insurance plans do not cover hearing aids, or coverage is limited depending on the reason for needing hearing aids or coverage amount. A few plans cover hearing aids in limited amounts, such as up to $1,000 towards the devices on some plans. In the case of children who need hearing aids, 20 states mandate that health insurance plans cover hearing aids for children in some way.

  • What Does Miracle-Ear’s Lifetime Service Include?
    To ensure your device continues to work as it should, Miracle-Ear prefers to see its customers five times a year on average. These visits include free quarterly check-ups to get your device cleaned, repaired and adjusted, and a free annual hearing test to monitor ongoing changes in hearing.

Concluding Thoughts on Miracle-Ear

With its long history, expansive store network and hearing aid technology, Miracle-Ear is a top contender in terms of quality and support. While it isn’t our #1 pick for hearing aid companies, it is a good choice. Our favorite part about the company is its commitment to serving the hearing impaired community through the Miracle-Ear Foundation, which provides hearing aids at a low cost or no cost. Overall, Miracle-Ear’s lifetime services, including free hearing tests and regular cleaning and adjustments, are good value and may reduce costs compared to companies that sell additional warranties or service plans for an extra cost.

Miracle-Ear Reviews

Recent Reviews

October 03 2019 10:42PM

After reading the reviews and receiving what seems like never ending phone calls to purchase I decided to not purchase Miracle-Ear. Found that a major competitor offers 6 month trial with loss and theft protection for 3 years and a 3 year warranty as well as a major brand for one third or less than the cost of Miracle-Ear.

NORMAN A.
Stoughton, WI
October 01 2019 10:24PM

The company is ok, but my quality of hearing is awful. I have been back several times to have something changed or whatever to rectify my problems. Nothing helps. It has been suggested that I get a quality sound bar. Duh, I bought an $8, 000 Miracle-Ear, why should I have to buy a quality or should I say a top of the line sound bar??????? The adjustments made when I go into office are to listen to him tear papers. A very disappointed, dissatisfied fixed income senior citizen. Help me, what can I do??? I have had these hearing aids for about 3yrs.

Lilly M.
Dundee, OR
September 26 2019 1:47PM

I have had amazing service and follow up with Miracle Ear!! The continued interest in me as a patient and the timely appointments & adjustments are far superior to anything I’ve experienced from other companies. Naples has a nationally certified/licensed audiologist, Tamara, who is amazing! And the receptionist, Stephanie, is like a beautiful best friend!! Perfect experiences every time!!

Becky J.
Naples, FL
September 18 2019 9:47PM

I took my mom, Norma up to the Robinson/ Campbell's Run Road location. I am a trained nurse. (RN), & I couldn't be happier with the service we received. Darren ** & Ottilia at the front desk- took such good care of my mom. They were patient, so very helpful. She'll be turning 90 next month, & they assessed her perfectly & put an excellent plan of care into action.

Rhonda P.
Pittsburgh, PA
September 11 2019 3:02PM

My 93-year old mother worked with Duane ** for fitting and adjustment of hearing aids and we could not have been more satisfied with his service. Multiple visits were required due to my mother’s age and condition. Duane’s guidance, instruction and patience were exemplary, and I am very appreciative of my experience with him. I would highly recommend Duane from start to finish.

James H.
Marlboro, NJ
September 07 2019 2:23PM

Coinciding with hearing loss that I had suffered with for several years and deciding to take action; I received a mailer from Miracle-Ear, offering and encouraging me to take advantage of a free hearing test in my area. I accepted their offer and made an appointment at the Miracle-Ear office in Ellis Cty Texas.

I arrived for my hearing test at the scheduled time; the care and attention I received was outstanding! Having been in the "service business" for decades, I have come to easily recognize and appreciate good service. The Miracle-Ear people who greeted me made me feel like I was their only customer; they were kind, courteous and professional.

The testing process they had developed was comprehensive and thorough and I learned some very interesting facts I had not been aware of. At the conclusion of my hearing test we discussed my status. Besides confirming that I was virtually deaf; in simple "lay man" terms they explained to me the nature of my deficiencies and assured me that they were had the necessary technology to change all that and they did!!

The next step was to make my purchase; it then became readily evident that I was as financially challenged as I was hearing challenged. I left that day without hearing aids but feeling good about my options. The following day I got a phone call informing me that Miracle-Ear had a financial assistance program they thought I might qualify for and to please return to their office to fill out and file the necessary paperwork for this program.

I have had my hearing aids for three weeks now and I love them! It truly is a whole new world for me; I can hear!! The hearing aids I have don't just amplify sound; they are designed for and have easy adjustments (that I can make no appointment necessary) for various environments, that are normal in every day life.

Miracle-Ear came through for me and way above and beyond standard business practice. I cannot praise nor recommend Miracle-Ear highly enough for what they have done for me! Many people are comparison shoppers which is simply smart but please include Miracle-Ear in your process. I could not be more pleased nor feel so well served, I am confident you will enjoy the same experience. David ** TX

David H.
Ennis, TX
September 05 2019 9:38PM

I went in get a hearing test. They said I need hearing aids. They offered to let me try some telling me they offered a 100 satisfaction guarantee, if not completely happy could return them at any time. So, agreed but I had to sign an agreement which said that guarantee was for only 30 days but they assured me they stood behind their products and would return them at anytime.

They had me return each week for adjusting, for the first 3 weeks and at that point I told them I wasn’t pleased with them. They told me it might take months to get it right. I ask about the 30 day money back guarantee? They assure me they wanted happy customers and returning then wouldn’t be an issue. Then scheduled my next appointment for after the 30 period.

When I returned, still not pleased and asked to return them they said they would schedule one of their ear doctors for further evaluation, again assuring they only wanted what as best for me. Well, after the doctors evaluation. He told me my hearing condition was such that I had a good chance of correcting my hearing with surgery. So, I told them I wanted to try the surgery and would like to return the hearing aids. They said get the surgery and if it works then return them. I had the surgery and it was a success. So, contacted them and they set up an appointment.

When I went, a “corporate “ guy was there to meet with me. He pulled out all my paperwork and informed me I signed a legal binding contract. And they had no intentions of letting me out of it. And part of the contract said I couldn’t sue if unhappy for any reason. Realizing he was probably right and how I had been scammed, I said I had no use for the hearing aids would they at least buy them back for half the cost or something. He gave me a bunch of BS why he personally couldn’t make any promises but would check with Corporate.

After numerous requests they ultimately just said no. So, I was out over $7000.

Steve B.
La Grande, OR
August 24 2019 1:52AM

Had to get their credit and paid off the aids. I ensured them. My dog eat them, I went to file a claim. The hearing aids were in pieces. The replacement was going to be almost 900.00 per aid. Ridiculous considering that over 5000.00 was paid on the original set. The people were very nice in the office. Not their fault. But the prices are outrageous. These are my husbands hearing aids. He refuses to pay that price. So back to not hearing.

Becky M.
Conway, AR
August 21 2019 3:06PM

We received an ad for free hearing aid tests. My husband had no problems, but I have hearing loss due to a nerve problem. I paid over $7000! I had to continually go back to get it adjusted because they would not stay in. The last time I went I thought surely this will fix it, my trial period was almost up, but no they just wouldn’t stay in! I have tinnitus and they set up my Android so I could get Tinnitis masking. I had ocean waves and I got so sick of hearing those! The technician was fantastic, had great personality and tried to help, but when I lost one while out shopping, he called the owner and said I would have to pay 25% to get another one! After already paying over $7000, I don’t think so! So here I am stuck with one hearing aid and a huge bill! They should be held accountable for doing this to seniors OR ANYONE ELSE!

Pamela H.
Ringgold, GA
August 18 2019 10:19PM

With my recent Follow up appointments, both Bonny and Jennifer are a pleasure to work with. They are one reason this 53 yr old will be a Miracle Ear customer for life. Just one drawback, the Genius app isn't compatible with android phones. Time to catch up with technology... Otherwise, Good work...

Vincent H.
Austin, TX
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