Miracle-Ear Hearing Aids
Caption: Miracle-Ear Hearing Aids

Miracle-Ear Review

Miracle-Ear began in 1948 with a single hearing aid created by Dahlberg Electronics. In the early 1950s, the company incorporated then-new transistor technology into its hearing aid product, and by the early 2000s, all of the brand’s products were digitally based. The company has continued to innovate new technologies to improve hearing aid function, developing proprietary Speech Isolation, new digital noise reduction capabilities and integrated smartphone app functionality.

Currently owned by the Amplifon family of companies based in Plymouth, Minnesota, Miracle-Ear is now a worldwide company. Its extensive network of local stores throughout the country offer hearing tests, hearing aid fitting and service help to set them apart from other direct-to-consumer companies with no local presence or way to shop for hearing assistance devices in store.

Instead of selling purely by mail-order or over the internet, Miracle-Ear has brick and mortar store locations in all 50 states to provide in-person service from certified representatives. The company also runs the Miracle-Ear Foundation, supplying free hearing aids to adults and children without the financial means, insurance or government support to otherwise acquire a hearing aid device.

Pros
  • One of the oldest makers of portable hearing aids
  • Wide range of hearing aid products, customizable options
  • Lifetime customer service
  • In-person fitting and customization
  • Foundation to help those in financial need
Cons
  • Cost
  • Store locations may not be close to all consumers

Miracle-Ear Hearing Aid Cost

Miracle-Ear doesn’t list the price of its hearing aid products on their website. Miracle-Ear says its products can run between $1,000 and $5,000 and according to the AARP, the average cost in the United States for a single hearing aid is approximately $2,300. It’s important to note, hearing aid cost will vary depending on your specific hearing needs, type of hearing aid and the technology included in the hearing aid. After doing some online research, we discovered customers paid within the following price ranges for hearing aids, including Miracle-Ear products.

  • Behind-the-ear (BTE) hearing aid: $1,000-$5,600

  • In-the-canal (ITC) hearing aid: $450 (basic technology)-$5,600 (advanced technology)

  • Completely-in-the-canal (CIC) hearing aid: $150 (basic)-$5,000 (advanced technology)

Miracle-Ear Hearing Aid Technology

All hearing aids consist of three basic parts: a microphone, an amplifier and a speaker, which is sometimes called the receiver. The microphone takes in sound, the amplifier makes the sound louder and the speaker plays the sound into the ear. Beyond the basics, Miracle-Ear’s proprietary technologies help make its hearing aids and hearing assistive devices appealing to modern wearers. For example, its GENIUS™ noise reduction and directional programming and speech recognition technology, which recognizes and gives preference to speech sounds and filters the rest for a better understanding of conversations. Miracle-Ear also offers smartphone apps to manage your hearing aid without having to carry a separate remote control device.

Miracle-Ear hearing aids come in several styles, including receiver-in-the-ear canal (RIC) and behind-the-ear (BTE) options. These aids have a similar look, with a small battery pack worn behind the ear and a wire attached to the small receiver inside the ear canal. However, there are differences in the receiver location and how it works.

Miracle-Ear also carries more discreet and often custom-fit styles, such as completely-in-canal (CIC) hearing aids, which fit into the ear canal and do not have external packs behind the ear. In-the-ear (ITE) hearing aids also fit inside the ear but have larger casings and do not go as deep into the ear canal. Miracle-Ear also offers tiny, self-contained invisible-in-canal (IIC) hearing aids designed to go unnoticed when worn.

miracle-ear technology

Screenshot: Miracle-Ear Technology

Miracle-Ear Products

Miracle-Ear offers six different hearing aid products plus custom-fit devices in several styles.

  • The GENIUS™ 3.0 RIC is a leading receiver in canal device. It comes in eight colors and offers two case designs with different battery options. Like most Miracle-Ear products, it includes Bluetooth connectivity and can be controlled through the Miracle-Ear smartphone app, along with the technology to adjust for tinnitus, noise reduction and feedback cancellation.

  • The Rechargeable LI RIC is the rechargeable version of the GENIUS 3.0 RIC and comes with a built-in lithium-ion power cell that provides up to 24 hours of use per charge.

  • Miracle Ear GENIUS 3.0 RIC

    Miracle-Ear GENIUS 3.0 RIC. Source: Miracle-Ear
  • The Mini RIC stands out for its compact size. It has the same remote control features through the Miracle-Ear app as other products, as well as speech isolation and wind noise reduction.

  • The ReadyFit CIC, an entirely in-canal device that does not have to be custom fit. It is flexibly designed to fit the majority of users comfortably without the need for custom work. It uses Miracle-Ear’s proprietary SingleMic™ sound collection technology and can connect via Bluetooth to the Miracle-Ear smartphone app.

  • The Miracle-Ear Mirage™ IIC is an ultra-compact hearing device within the invisible in canal category, providing the most privacy for those who do not want anyone to know they use a hearing aid.

  • Miracle-Ear distinguishes itself from competitors by offering custom hearing aids. The CIC, ITC and ITE devices are customizable, available in five skin-tone colors and include the same innovative technology and app connectivity as other Miracle-Ear products. Custom devices are fit to your needs and specifications through local Miracle-Ear stores.

The following chart compares Miracle-Ear device types and features.

Hearing device type RIC
Features
  • Direct canal placement for quality sound
  • Most natural sound experience
  • Small, lightweight, discreet
Great For Sound quality
Miracle-Ear Products
  • GENIUS 3.0 RIC
  • Rechargeable LI RIC
  • Mini RIC
Hearing device type BTE
Features
  • Maximum amplification
  • Easy to adjust and clean
  • Best option for severe hearing loss
Great For Severe hearing loss
Miracle-Ear Products
  • GENIUS 3.0 BTE
Hearing device type Custom Fit: CIC ITE, IIC, ITE
Features
  • Secure fit when active
  • Easy to put on and take off
  • Small and nearly invisible
Great For Active lifestyle
Miracle-Ear Products
  • ReadyFit CIC
  • Mirage IIC
  • Custom designs

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Miracle-Ear Warranties and Service

Miracle-Ear offers a limited three-year warranty on the majority of its hearing aids. For more on exclusions, customers are directed to speak with a Miracle-Ear representative. Miracle-Ear also provides lifetime service for its devices, including free programming, free quarterly check-ups and cleanings, free annual hearing tests to determine if your hearing aid needs to be adjusted, and free cleaning and adjustments when needed.

Miracle-Ear hearing test

Screenshot – Miracle-Ear Online Hearing Test. Source: Miracle-Ear

Miracle-Ear Complaints

A great reputation for customer service helped Miracle-Ear earn a spot on our list of the Best Hearing Aid Companies for 2018. Accredited by the Better Business Bureau, Miracle-Ear has an A+ rating with the agency. The company also gets four and a half stars out of five on ConsumerAffairs, with more than 200 reviews on the site. Most reviews are overwhelmingly positive, and the few negative reviews tend to involve personal conflicts with local representatives. As a franchise operation with 1,300 locations throughout the US, Miracle-Ear strives to offer the same level of service wherever you live.

Miracle-Ear Q&A

  • How do I know if I need a Miracle-Ear hearing aid?
    As part of your first visit to Miracle-Ear, a hearing test is done to help determine what you might need. Come prepared with your health history and expect an inspection of your ear canal, along with evaluations of your hearing and ability to understand speech in a variety of environments. If you do need a device, Miracle-Ear will test an assortment of hearing aid types to see what works for you. The company even has a free online hearing test and a free downloadable hearing loss guide to help you get started.

  • Does Miracle-Ear accept Medicare?
    No, Medicare does not cover any hearing aids and only covers hearing tests for specific diagnostic purposes. However, while it’s uncommon to find hearing aid coverage in Medicare supplement and Medicare Advantage plans, some plans do offer limited hearing aid benefits. It is worth checking with your plan’s hearing aid policy and how to submit a claim yourself.

  • Are Miracle-Ear salespeople doctors?
    No, Miracle-Ear store staff are not doctors but are trained and certified by Miracle-Ear, with annual recertification. The company’s hearing care professionals must also maintain any required state licensing.

  • Can I get Miracle-Ear hearing aids through my doctor?
    No, Miracle-Ear sells directly to the consumer. They have a network of stores across the country staffed by hearing professionals for those who need customization service or prefer to shop in person. The centers also offer hearing tests.

  • Are there any discounts available?
    Miracle-Ear works through the Miracle-Ear Foundation to provide hearing aids to those in need without any other way of paying for a hearing aid. To find more information and learn about eligibility, you can visit the Miracle-Ear Foundation website.

  • I am not on Medicare. Will my insurance cover the cost of hearing aids?
    The majority of health insurance plans do not cover hearing aids, or coverage is limited depending on the reason for needing hearing aids or coverage amount. A few plans cover hearing aids in limited amounts, such as up to $1,000 towards the devices on some plans. In the case of children who need hearing aids, 20 states mandate that health insurance plans cover hearing aids for children in some way.

  • What Does Miracle-Ear’s Lifetime Service Include?
    To ensure your device continues to work as it should, Miracle-Ear prefers to see its customers five times a year on average. These visits include free quarterly check-ups to get your device cleaned, repaired and adjusted, and a free annual hearing test to monitor ongoing changes in hearing.

Concluding Thoughts on Miracle-Ear

With its long history, expansive store network and hearing aid technology, Miracle-Ear is a top contender in terms of quality and support. While it isn’t our #1 pick for hearing aid companies, it is a good choice. Our favorite part about the company is its commitment to serving the hearing impaired community through the Miracle-Ear Foundation, which provides hearing aids at a low cost or no cost. Overall, Miracle-Ear’s lifetime services, including free hearing tests and regular cleaning and adjustments, are good value and may reduce costs compared to companies that sell additional warranties or service plans for an extra cost.

Miracle-Ear Reviews

Recent Reviews

November 15 2019 4:28PM

My experience with Ross ** at Miracle Ear was an exceptional experience because he took his time and patience to take care of all my needs and totally convinced me that he was only there to help me. I walked out of his office completely satisfied. I will definitely recommend him to all the people I know.

Sherry B.
Boynton Beach, FL
November 08 2019 9:00PM

I spent $6000 for hearing aids that never fit me right..Now he telling me that he can't get the new ones, micro chip. I received a promotion in the mail and he is giving the round around about the factory lost power and they don't know when they will come. They played dumb about the advertising even though she showed it to me the week before. I want my $6000 back.

NANCY P.
KATY, TX
November 04 2019 5:46PM

First of all the company is hard to contact. I always get voice mail and no one ever calls me back. I have had nothing but problems since I purchased these months ago. I would like a refund so I can go back to the brand I previously used. The only reason I changed to Miracle ear is because the previous company closed their office in Fremont. I dislike losing my investment in my miracle ear hearing aids but it looks like I will have no choice. Phone- ** John **

John M.
Fremont, SELECT A STATE
November 04 2019 2:43PM

I have had Miracle Ear hearing aides for over 13 years with four upgrades to newer models. I have been extremely happy with them. Although it started roughly in Norwalk with no set personnel, I eventually moved to NAUGATUCK and found Adriene in Waterbury. She is the BEST. Extremely helpful and personal. Always there to help And is a permanent fixture in that office which I love for the first time in all the years I have had the product.

I would recommend to anyone with the footnote that it will take about 3-4 months of those adjustments to get it right. I kept notes each time I returned to discuss changes and concerns and all went well. THANKS Adriene for representing your company office with such personal service.

Tom K.
Naugatuck, CT
November 01 2019 1:35PM

Miracle Ear Company may be a great company, but each franchise may not be doing business correctly. After a simple request about the monthly payment amounts, my same as cash contract was changed to interest bearing without my knowledge or consent. After 10 months, with my attorney’s help, I finally was paid back the interest I shouldn’t have had to pay. The franchise owner wrote, “we are not in agreement that we owe you this.” Funny.

On a previous phone call, she said, “I don’t want to get involved.” But it was her signature on the new interest bearing contract. Also, I always have to call a day ahead for a checkup appointment because they don’t keep their posted hours. Phone calls are not returned, either, if I leave a message. Plus, after some research, I found I overpaid greatly.

Lynn N.
Batavia, NY
October 30 2019 3:59PM

They cost me over 5 thousand dollars, with free replacements if lost or broken. I left then a cabin I was staying at in Tn. When I called the cabin owner they said they didn’t see any, so I called to get my replacement and was told, "I’m sorry but we can sale you new ones." I told them, "no thank you. I believe I can get them cheaper ones elsewhere." I bought hearing aids a a fraction of the cost that worked just as good as theirs.

Steven T.
El Paso, TX
October 24 2019 7:20PM

They worked with me so that I could get my hearing aids fine tuned so that I could hear like I use to. I was very impressed with the Miracle Ear hearing aids. I CAN HEAR. For 5 years I couldn't and I was talking very loud to hear myself and people thought I was hollering at them. My family had to holler and TV was on 36 and hurting my wife's ears. The people were very professional and courteous. Thank you.

Frank P.
Hallettsville, TX
October 21 2019 4:43PM

I’m a 70 year old male with terrible hearing, that is until I met Jordan ** at Miracle-Ear. I had tried a couple of hearing aid companies over the past years with very poor results. A friend recommended Miracle-Ear, I thought I might try one last time, and am so glad I did. I had no idea what I had been missing, to hear the raindrops or the wind rustling through the trees, sounds I haven’t heard since I was a young man.

I’m on my second pair in 5 years, only because there was an upgrade and I wanted the best. Miracle-Ear has a fantastic product, but what really sold me was my interactions with Jordan ** (Board Certified Hearing Instrument Specialist), along with his calm demeanor and assurity of knowledge, he put all my questions and fears to rest. By the time I walked out the door, I not only could hear but had a new friend.

WILLIAM N.
Des Moines, IA
October 20 2019 7:44PM

I have had very good luck with the Florence Oregon Miracle Ear office. First with Terry & assistant, now with Ben & Pam. Ben listened to me made adjustments to aids didn't pressure me to buy more expensive aids. Pam was very helpful with cleaning aids, new rubber tips for better fit. Will continue to do business with M.E. in Florence.

Janet W.
Florence, OR
October 14 2019 12:37PM

Terrible service. They wouldn’t help with my insurance after saying they would file it. I called every Friday to check on my claim. They finally blocked my number. They will surely call you and bug you to death for our buisness and then leave you hanging.

James H.
Independence, MO
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