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Miracle-Ear Review

4 Overall Rating

3.9 Stars
4.4 Stars
3.5 Stars
4.5 Stars

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About Miracle-Ear Hearing Aids

Miracle-Ear is one of the oldest and best-known direct-to-consumer hearing aid brands currently on the market. The company develops its hearing aid technology with evolving features that set Miracle-Ear products apart from many of its peers. Their hearing aid technology includes GENIUS noise reduction and speech recognition. Miracle-Ear hearing aids are priced anywhere from around $1,000 to $5,000.

Miracle-Ear began in 1948 with a single hearing aid created by Dahlberg Electronics. In the early 1950s, the company incorporated then-new transistor technology into its hearing aid product, and by the early 2000s, all of the brand’s products were digitally based. The company has continued to innovate new technologies to improve hearing aid function, developing proprietary Speech Isolation, new digital noise reduction capabilities and integrated smartphone app functionality.

Currently owned by the Amplifon family of companies based in Plymouth, Minnesota, Miracle-Ear is now a worldwide company. Its extensive network of local stores throughout the country offer hearing tests, hearing aid fitting and service help to set them apart from other direct-to-consumer companies with no local presence or way to shop for hearing assistance devices in store.

Instead of selling purely by mail-order or over the internet, Miracle-Ear has brick and mortar store locations in all 50 states to provide in-person service from certified representatives. The company also runs the Miracle-Ear Foundation, supplying free hearing aids to adults and children without the financial means, insurance or government support to otherwise acquire a hearing aid device.

Pros

  • One of the oldest makers of portable hearing aids
  • Wide range of hearing aid products, customizable options
  • Lifetime customer service
  • In-person fitting and customization
  • Foundation to help those in financial need

Cons

  • Cost
  • Store locations may not be close to all consumers

Miracle-Ear Hearing Aid Technology

All hearing aids consist of three basic parts: a microphone, an amplifier and a speaker, which is sometimes called the receiver. The microphone takes in sound, the amplifier makes the sound louder and the speaker plays the sound into the ear. Beyond the basics, Miracle-Ear’s proprietary technologies help make its hearing aids and hearing assistive devices appealing to modern wearers. For example, its GENIUS™ noise reduction and directional programming and speech recognition technology, which recognizes and gives preference to speech sounds and filters the rest for a better understanding of conversations. Miracle-Ear also offers smartphone apps to manage your hearing aid without having to carry a separate remote control device.

Miracle-Ear hearing aids come in several styles, including receiver-in-the-ear canal (RIC) and behind-the-ear (BTE) options. These aids have a similar look, with a small battery pack worn behind the ear and a wire attached to the small receiver inside the ear canal. However, there are differences in the receiver location and how it works.

Miracle-Ear also carries more discreet and often custom-fit styles, such as completely-in-canal (CIC) hearing aids, which fit into the ear canal and do not have external packs behind the ear. In-the-ear (ITE) hearing aids also fit inside the ear but have larger casings and do not go as deep into the ear canal. Miracle-Ear also offers tiny, self-contained invisible-in-canal (IIC) hearing aids designed to go unnoticed when worn.

miracle-ear technology
Screenshot: Miracle-Ear Technology

Miracle-Ear Hearing Aid Cost

Miracle-Ear doesn’t list the price of its hearing aid products on their website. Miracle-Ear says its products can run between $1,000 and $5,000 and according to the AARP, the average cost in the United States for a single hearing aid is approximately $2,300. It’s important to note, hearing aid cost will vary depending on your specific hearing needs, type of hearing aid and the technology included in the hearing aid. After doing some online research, we discovered customers paid within the following price ranges for hearing aids, including Miracle-Ear products.

  • Behind-the-ear (BTE) hearing aid: $1,000-$5,600
  • In-the-canal (ITC) hearing aid: $450 (basic technology)-$5,600 (advanced technology)
  • Completely-in-the-canal (CIC) hearing aid: $150 (basic)-$5,000 (advanced technology)

Miracle-Ear Products

Miracle-Ear offers six different hearing aid products plus custom-fit devices in several styles.

  • The GENIUS™ 3.0 RIC is a leading receiver in canal device. It comes in eight colors and offers two case designs with different battery options. Like most Miracle-Ear products, it includes Bluetooth connectivity and can be controlled through the Miracle-Ear smartphone app, along with the technology to adjust for tinnitus, noise reduction and feedback cancellation.
  • The Rechargeable LI RIC is the rechargeable version of the GENIUS 3.0 RIC and comes with a built-in lithium-ion power cell that provides up to 24 hours of use per charge.
  • The Mini RIC stands out for its compact size. It has the same remote control features through the Miracle-Ear app as other products, as well as speech isolation and wind noise reduction.
  • The ReadyFit CIC, an entirely in-canal device that does not have to be custom fit. It is flexibly designed to fit the majority of users comfortably without the need for custom work. It uses Miracle-Ear’s proprietary SingleMic™ sound collection technology and can connect via Bluetooth to the Miracle-Ear smartphone app.
  • The Miracle-Ear Mirage™ IIC is an ultra-compact hearing device within the invisible in canal category, providing the most privacy for those who do not want anyone to know they use a hearing aid.
  • Miracle-Ear distinguishes itself from competitors by offering custom hearing aids. The CIC, ITC and ITE devices are customizable, available in five skin-tone colors and include the same innovative technology and app connectivity as other Miracle-Ear products. Custom devices are fit to your needs and specifications through local Miracle-Ear stores.

The following chart compares Miracle-Ear device types and features.

Hearing device typeRIC
FeaturesDirect canal placement for quality soundMost natural sound experienceSmall, lightweight, discreet
Great ForSound quality
Miracle-Ear ProductsGENIUS 3.0 RICRechargeable LI RICMini RIC
Hearing Aid Device Features (RIC)
Hearing device typeBTE
FeaturesMaximum amplificationEasy to adjust and cleanBest option for severe hearing loss
Great ForSevere hearing loss
Miracle-Ear ProductsGENIUS 3.0 BTE
Hearing Aid Device Features (BTE)
Hearing device typeCustom Fit: CIC ITE, IIC, ITE
FeaturesSecure fit when activeEasy to put on and take offSmall and nearly invisible
Great ForActive lifestyle
Miracle-Ear ProductsReadyFit CICMirage IICCustom designs
Hearing Aid Device Features (CIC, ITE, IIC, ITE)

Miracle-Ear Warranties and Service

Miracle-Ear offers a limited three-year warranty on the majority of its hearing aids. For more on exclusions, customers are directed to speak with a Miracle-Ear representative. Miracle-Ear also provides lifetime service for its devices, including free programming, free quarterly check-ups and cleanings, free annual hearing tests to determine if your hearing aid needs to be adjusted, and free cleaning and adjustments when needed.

Screenshot – Miracle-Ear Online Hearing Test. Source: Miracle-Ear

Miracle-Ear Complaints

A great reputation for customer service helped Miracle-Ear earn a spot on our list of the Best Hearing Aid Companies for 2018. Accredited by the Better Business Bureau, Miracle-Ear has an A+ rating with the agency. The company also gets four and a half stars out of five on ConsumerAffairs, with more than 200 reviews on the site. Most reviews are overwhelmingly positive, and the few negative reviews tend to involve personal conflicts with local representatives. As a franchise operation with 1,300 locations throughout the US, Miracle-Ear strives to offer the same level of service wherever you live.


Miracle-Ear FAQs

How do I know if I need a Miracle-Ear hearing aid?

As part of your first visit to Miracle-Ear, a hearing test is done to help determine what you might need. Come prepared with your health history and expect an inspection of your ear canal, along with evaluations of your hearing and ability to understand speech in a variety of environments. If you do need a device, Miracle-Ear will test an assortment of hearing aid types to see what works for you. The company even has a free online hearing test and a free downloadable hearing loss guide to help you get started.

Does Miracle-Ear accept Medicare?

No, Medicare does not cover any hearing aids and only covers hearing tests for specific diagnostic purposes. However, while it’s uncommon to find hearing aid coverage in Medicare supplement and Medicare Advantage plans, some plans do offer limited hearing aid benefits. It is worth checking with your plan’s hearing aid policy and how to submit a claim yourself.

Are Miracle-Ear salespeople doctors?

No, Miracle-Ear store staff are not doctors but are trained and certified by Miracle-Ear, with annual recertification. The company’s hearing care professionals must also maintain any required state licensing.

Can I get Miracle-Ear hearing aids through my doctor?

No, Miracle-Ear sells directly to the consumer. They have a network of stores across the country staffed by hearing professionals for those who need customization service or prefer to shop in person. The centers also offer hearing tests.

Are there any discounts available?

Miracle-Ear works through the Miracle-Ear Foundation to provide hearing aids to those in need without any other way of paying for a hearing aid. To find more information and learn about eligibility, you can visit the Miracle-Ear Foundation website.

I am not on Medicare. Will my insurance cover the cost of hearing aids?

The majority of health insurance plans do not cover hearing aids, or coverage is limited depending on the reason for needing hearing aids or coverage amount. A few plans cover hearing aids in limited amounts, such as up to $1,000 towards the devices on some plans. In the case of children who need hearing aids, 20 states mandate that health insurance plans cover hearing aids for children in some way.

What Does Miracle-Ear’s Lifetime Service Include?

With its long history, expansive store network and hearing aid technology, Miracle-Ear is a top contender in terms of quality and support. While it isn’t our #1 pick for hearing aid companies, it is a good choice. Our favorite part about the company is its commitment to serving the hearing impaired community through the Miracle-Ear Foundation, which provides hearing aids at a low cost or no cost. Overall, Miracle-Ear’s lifetime services, including free hearing tests and regular cleaning and adjustments, are good value and may reduce costs compared to companies that sell additional warranties or service plans for an extra cost.


Concluding Thoughts on Miracle-Ear

With its long history, expansive store network and hearing aid technology, Miracle-Ear is a top contender in terms of quality and support. While it isn’t our #1 pick for hearing aid companies, it is a good choice. Our favorite part about the company is its commitment to serving the hearing impaired community through the Miracle-Ear Foundation, which provides hearing aids at a low cost or no cost. Overall, Miracle-Ear’s lifetime services, including free hearing tests and regular cleaning and adjustments, are good value and may reduce costs compared to companies that sell additional warranties or service plans for an extra cost.

For comparisons with other hearing aids, read:


136 Miracle-Ear Reviews

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1 Star

February 18 2022 12:55AM

I was sent a certificate the hearing aids would cost $990.00. When we got there we were told I didn't qualify for the deal and it would be $3,000.00. They ordered them and in the meantime we found a much better company.

I never even touched the aids from Miracle-Ear and they sent them back and charged me $500.00 + shipping. They are a scam artist.

Kris H.
Mount Pleasant, WI
5 Stars

January 31 2022 6:25PM

I lost an ear to cancer and had about 70% hearing in the remaining ear, so I was shopping for a hearing aid. I first tried the hearing amplifier offered on a big online store. They helped some, but were terrible for watching TV or where several conversations were going on.

I checked around with several hearing aid stores and found them very reluctant to sell me just one hearing aid and less likely to sell a pair of two left ears. I contacted Miracle-Ear and selling me one hearing aid was fine and they would only charge for one.

My insurance does not cover hearing aids so it was all out of pocket, however, the job I retired from had a deal with them so I was able to receive a discount. The service was great and I purchased a behind the ear unit along with a streaming unit for the television.

I have been very pleased with the follow up service and the equipment, The TV streaming is a must as it makes the conversations, regardless of the accent, totally clear and understandable.

It is also nice that you can leave the room and still listen to the program, except it can irritate your wife if she tries to talk to you. I also like the fact that when I use my cell phone the Bluetooth automatically connects to my hearing aid..

I purchased the behind the ear hearing aid because I was more interested in power and sound range vs looks, beside few even notice it as it is not obvious. I also got an aid where you use batteries, I did not like the idea of having to depend on a charge.

I have a phone and a watch that require charging and know how that goes sometimes, beside the batteries are easily changed. Probably the hardest part is taking the seal off the battery before you install it.

I have had my hearing aid approximately 6 months now and have been very pleased with the aid and the service. My local office has been great. They work hard at keeping the customer happy, I would recommend them to anyone.

James R.
Bakersfield, CA
5 Stars

December 26 2021 9:24AM

I received a Set of Miracle Ear Energy R Hearing Aids from a Relative who passed away not even a year after they were purchased. I too am Deaf but in One Ear with Tinnitus, these are Rechargeable and very similar to my Signia Pure 7X Rechargeable.

I'm wondering if Miracle Ear will Program them even though I'm not the Original Buyer but a Relative, there's plenty of Stores nearby. I can't quite get the desired Input on the Microphone using Connexx 2MR Receivers, they are excellent, smaller than my Signia 7X and I think Augmented.

I haven't opened the Shell to seek more info but know there Signia's and cost $4-$5K which I'm grateful I got from my Late Relative, I'm afraid to go to ME as they might Lock them but would like to do business with them and would understand if they charged me. My Rexton Emerald S 60 RIC are still my all time favorites.

Ken W.
Delray Beach, FL
1 Star

October 05 2021 5:01AM

We have had nothing but problems with my husband's since we got them. One would quit working then the other would quit. Exchanged them several times. Paid close to $7000. Aren't worth the money.

Right now they are sent in to company to be repaired. Has rechargeable ones that can't keep a charge. Very disappointed. D. **.

D F.
Chapman, NE
2 Stars

August 19 2021 2:23AM

My husband or myself have accompanied my mother in law to almost every appointment. When her need was first diagnosed, the audiologist was so anxious to make the sale.

He offered to come to my mother in law's house the same night to get payment because she didn’t have several thousand dollars to immediately write a check at the office.

My suspicions were aroused. It seemed that they wanted to upsell her at every subsequent appointment. I questioned other hearing aid wearers who hadn’t had to move to higher priced hearing aids for years after their first one and had paid considerably less.

In fact, many were shocked at the Miracle Ear pricing. Recently, my mother in law lost one of her aids. I called to see if there was any kind of warranty that covered this situation.

The person on the phone didn’t know anything about the warranty and couldn’t connect me to anyone who did. The only way I could get my answer was to make an appointment. Terrible customer service.

Linda L.
Denver, PA
1 Star

June 27 2021 8:55AM

Vastly overpriced. CIC. Rip off. It's only about the money. The shell for the CIC is the same casing for for the less expensive options. Point is, technology has evolved over the decades and the the markup for these...5K aids is outrageous!

A fine line between reasonable and ridiculous for Miracle Ear. This is 2021. The technology is available, been using it for years...yet the prices are outrageous.

B M.
Does Not Matter, NE
5 Stars

June 23 2021 9:12PM

I was so impressed with the knowledge of the entire staff. The courtesy given to myself and my daughter who accompanied me to my visit was awesome. Since this was my first visit for a hearing test I was a little nervous, but was put to ease immediately.

I am so happy with my new hearing aids and to be able to hear everything once again is priceless!! I highly recommend Miracle Ear.

Louise C.
Warner, OK
1 Star

June 10 2021 2:12AM

I Felt like they were an answer to my prayer. I paid in all about near five thousand dollars. They have not been worth one half that much.

I should have made payments. I thought they would help me. And now that I have others that were not happy with theirs, I am not by myself.

JOHNSIE S.
CAMDEN, SC
5 Stars

June 04 2021 2:44PM

Personalized attention to all answers you ask & teach you how to function & walk you through the process of cleaning, replacing the battery, and inserting your hearing aid.

Everything seemed simplified, not complicated at all. I would recommend Miracle Ear for assisting you to hear much better!

Joanne P.
Belford, NJ
1 Star

May 17 2021 7:43PM

When I shopped for hearing aids at Miracle Ear I had my hearing test results clearly showing my hearing loss. Based on that a qualified technician should be able to recommend a hearing aid that works.

The first set of hearing aids (priced around $4900 before discounts) did not work as expected. The Noise and TV modes were totally useless and after a number of visits for adjustment, one hearing aid started to make own loud noise.

It was sent back to the factory and it a took a week or two to get a replacement. After further adjustments there was no improvement, the hearing aids (CIC type) could not be used with a phone, resulting in distortion and feedback.

So these were exchanged for another Miracle Ear CIC model, that was said to be more expensive but that I would get it at the 'same price'. This one had clarity problems in all modes and could not be used with a phone either. A third model was promised.

After waiting more than a week I was told there was a manufacturing problem, so I returned version 2 and asked for a full refund, as advertised by Miracle Ear.

To my surprise the refund was reduced by several hundred dollars and I was told it would take a month or so to get it.

So, in summary I wasted months on Miracle Ear and lost several hundred dollars because they could not provide a hearing aid that would be useful. In summary, Miracle Ear was a very bad experience.

Andy R.
Lakewood Ranch, FL
5 Stars

April 27 2021 6:38PM

My son made me go to Miracle Ear because he was tired of me not hearing a word he said. Erica took control of that situation. She tested me and found that I could hear with the hearing aids I was wearing.

Erica fitted me with new hearing aids and it has been wonderful because I can hear my son, he doesn’t have to keep repeating himself. Those ladies are wonderful if I need anything they get me in and take care of it.

Semoran Blvd. is the place to go. They will treat you with kindness and respect and find out what your problem is.

Marcia S.
Oviedo, FL
1 Star

April 22 2021 7:20PM

I like so many others went in to get checked for hearing aids, they said I needed them so I purchased them over 6000.00. The first week they worked, after that it was all downhill. The left one would work then not work, tried charging still didn’t work.

So I had them for three weeks and it cost me $300.00 for restocking, I wish I would have read the reviews. Do not buy a hearing aid from Miracle Ear.

Andie M.
Allentown, PA
5 Stars

April 21 2021 10:09PM

Very pleased with Bethany ** the hearing aid specialist. She did hearing test and went Over results to explain it all. Fitted hearing aids and explained their working. They work beautifully.

Have gone back for adjustments. Can stop in any time. Bethany always takes care of any problem quickly and efficiently. Would recommend to any user.

Sondra A.
Boynton Beach, FL
2 Stars

April 12 2021 11:27PM

My mom has had hearing aids by several places, including a previous purchase at another Miracle Ear store, but what she has now are the absolute worst! They were great at first. Listened to her concerns, and seemed to actually care.

They did a mold and took her money (almost $7000) with no problem. Hearing aids arrived and didn't fit. They didn't go deep enough into her ear. Returned and had to convince them to do another mold.

Another month and the 2nd pair arrive. Again they don't fit. They seemed to shave the ear piece down so it fit better. She was told to wear them a few days and see how it goes. Unfortunately my mom was so upset she didn't want to go back because it didn't seem to help.

Now she spent all this money for hearing aids she wears but they don't work unless she pushes them into her ear. I am so aggravated. She can't hear, which causes her to talk very softly and then nobody can hear her.

We will NEVER pay ahead of time again. Perhaps a small down payment but until we are 100% satisfied we are not paying the balance.

Mary R.
Punta Gorda, FL
5 Stars

March 29 2021 6:54PM

My experience with Miracle Ear in Bear Delaware has been absolutely great!!! My Miracle Ear professional Dan ** is a blessing in disguise. He is up front, honest and extremely helpful, and I must say a great guy!! Doesn't rush you and listens to what you have to say.

I would absolutely say, "if you need hearing aids or need to be evaluated for hearing aids, go to Miracle Ear in Bear De and ask for Dan **.

Ray C.
Camden, DE
5 Stars

March 24 2021 6:55PM

I got my first hearing aids about two months ago. Overall the experience with Miracle Ear has been great. Through their customer service all of the adjustments that are part of using the hearing aids have been handled to my satisfaction. Thanks to Jennifer at the St. Petersburg office.

James R.
St. Petersburg, FL
5 Stars

March 19 2021 7:23PM

Miracle Ear mini hearing aid has made a big difference in my life. I am able to hear clearly and feel more confident. I was skeptical about purchasing a hearing aid and did not want the product to be very noticeable.

When I had difficulty with the hearing aid falling out or heard unwanted sounds, my customer representative or other customer service staff promptly made adjustments. The staff is very professional and courteous.

Leroy M.
St. Albans, NY
5 Stars

March 19 2021 7:15PM

I finally decided to have my hearing checked and I’m so glad I did. I went with Miracle Ear after much research. My appointment was with Kim at the Bell Road location. Kim is a 15 year employee. Kim was very professional and you could tell she cared about the customer.

Kim gave me the hearing test. I had a major hearing loss in my left ear. Kim went over my options and I made my choice. We decided to start with a left ear hearing aid only. What a difference it has made. Kim was very thorough and answered all my questions.

I am set up on weekly visits for two weeks to fine tune my device. We travel so if I have issues on the road I can stop in any of their locations. I am one happy customer.

Ann S.
Phoenix, AZ
4 Stars

March 12 2021 2:44PM

I got my hearing aid a week ago. What a difference it make, I can hear without asking someone what was said. I love my hearing aid. I would recommend anyone to Miracle Ear.

Thank you ** for taking care of getting me right with my hearing aid. Miracle Ear 6388 S. Westnedge, Portage.

Francies F.
Kalamazoo, MI
5 Stars

March 02 2021 8:22PM

I love my hearing aids. I go to the Miracle Ear in Merchants Crossing in Englewood Fl. They are friendly, always service my every whim. The crew there can not do enough to make sure I am happy and satisfied.

The hearing aids are great and I don't know how to get along without them. Thanks girls. You are the greatest.

Lynda R.
Rotonda West, FL
1 Star

February 28 2021 3:37AM

My Dad Eugene ** got hearing aids. They didn't fit kept falling out. He brought them back within a month and your company wouldn't return the $600 he put down and this an elderly man that lives on a fixed income.

My Dad is a Korean War veteran. He is a Purple heart recipient. He serve his country and he doesn't deserve to be taken advantage of and that is what your company did by not returning his $600 and giving him full refund. I wouldn't recommend Miracle Ear to anyone.

Richard V.
Germantown, WI
5 Stars

February 16 2021 12:44AM

Joann ** is very good at her job. She is very Thorough. Explains things well. Asks good questions for the client to answer. Friendly. Seems to enjoy her job.. I look forward to our next meeting in 6 months. I love my Miracle-Ear hearing aids.

Lynda P.
Apache Junction, AZ
2 Stars

February 10 2021 4:06PM

I hate them. I get feedback from the television,very annoying. Frank keeps telling me I'm not putting them in right or it could be the mask pulling down on the ear. I don't wear the mask when I'm watching TV.

$60 00.00 is a lot of money for something that doesn't fit or work right. Wouldn't recommend Miracle-Ear to anyone. I've only them for a few weeks long enough to know I don't like them.

Jeannine S.
North Attleboro, MA
1 Star

January 25 2021 7:34PM

11-12-15 bought my new hearing aids. 5000.00. No sound. Tried unsuccessfully to get refund over and over. 3 years warranty.

About 3 years into this fiasco I was contacted by someone from Miracle-Ear at my home telling me to see Steve in Carol Ia. Saw him on date requested and he got them to work?

He told me the reason they didnt work was that my hearing was so bad that hearing aids wouldn't work period. Went to Ames Ia. Man there said same thing. Woman who sold me aids is in fort still believe. No refund 3 years no hearing. Still disgusted 5000.00 I'm out.

John A.
Rockwell City, IA
2 Stars

December 11 2020 3:06PM

I returned to Miracle Ear due to my first experience. I thought it would be the same person at the place- it wasn’t.

I requested In the canal hearing aids that were advertised- the, let’s face it- salesman said my with my hearing, it would be best to use the outside of the ear aids. Miserable experience - and with research I find I could of used the inside to ear canal hearing aids.

Franny W.
East Northport, NY
2 Stars

December 10 2020 10:09PM

I have had my aids for about 1 1/2 years now. I hate them. They fall out, they hurt my ears, I have dry skin or sores all the time, even if I use the solutions given to me to use.

I still hear background noise and if I am in a large crowd I only hear half of the conversations. They suck. Nano is my next one.

L B.
Pocatello, ID
1 Star

December 09 2020 4:31PM

Their ad in the "Deals Direct" flyer was at best misleading and at worst a flat out lie. The ad said that they are offering hearing aids at no cost to federal workers and retirees.

They asked me for my insurance card??? Why would they need that if it was no cost? I kept the forms I had filled out and left. Will never trust them again.

Anonymous A.
Swansea, MA
1 Star

December 04 2020 4:43PM

This happened several years ago. Wanted an in ear canal hearing aid but what was sent was not but the sales person tried to tell me it was the one that I chose. The price of the hearing aid was almost 4 thousand dollars.

Was told maybe the company could trim it down but I would probably have to use this one. After threatening to go to my lawyer he gave me my money back and was told never to come back to Miracle Ear again.

Steve O.
Marshall, MO
1 Star

December 02 2020 10:25PM

I went to Woodbridge NJ Miracle-Ear. I interview with Dr. Shelley A. ** because I have a hearing problem. He tested me & Sold me a pair that only works with batteries. He said to me that those was the cheaper one for the price of 4,915.00 dollars.

Finance by Ally Bank Plus 1,000 dollars down payment. They are really suck. I had a lot of problems with them. Since the first day I bought them on 11/02/2020 & Today it will be 30 days of the purchase.

Now I want to give them back because they are not good.. They shut down every other half hour. They are definitely not working properly.. I’m having that problem since I bought them & he doesn’t want to take them back & I had them for only 30 days.

On Monday 12/1/2020 he kept them to send them to the factory or Company I’m not sure.. Dr. Shelley Said to me it will take 70 working days & I don’t want them back.

I want to cancel the Contract for Damaged hearing aids & Dr Shelley Is giving me a hard time so He doesn’t care about my problem. What he cares is about the money & they are not worth it the prices.

Right now That Dr. Shelley ** are giving a Really bad reputation to the Company Miracle-Ear. He’s very rude.. I returned my hearing aid in Woodbridge NJ & They doesn’t want to return my money back...

The Doctor Shelley ** is very rude & a big Liar saying things that I never said to him... He’s saying that he didn’t offer me a cheaper one’s because I said that I wanted those & that’s a Lie.. He Knows how to take people's money... This is the Miracle-Ear place...

If this is a responsible Place that likes to help peoples with their hearing aid problems... That Dr. is Not doing it the right way. He’s definitely putting down The Company Reputation Down... Thank You. My Name is Maria ** From Carteret New Jersey. I’m a disabled women.

Maria C.
Carteret, NJ
2 Stars

October 11 2020 4:23PM

We spent $6,000 on Miracle Ear hearing aids 4 years ago for my husband. He still doesn't hear very well. After 2 years Miracle Ear began trying to upsell us to their "newer better" model. At his appts. he told them he couldn't hear me, and had trouble with overall hearing.

He was told the hearing aids work fine, and it must be the timbre of my voice. That explains why he speaks loudly when on the phone and has the TV turned way up. Really?

When I complained about paying a high price for what I thought was a high quality product, and my husband's continued inability to hear, I was told that $6,000 was a mid-grade price. YIKES.

Unfortunately, I thought this was a one time purchase. Nope you can expect to buy hearing aids every 5-6 years, and in our case after only 4 years we are researching again.

Marian M.
Richland, MI
1 Star

October 01 2020 2:58AM

My dad went to Miracle Ear to get evaluated for the hearing and to possibly get a hearing aid. Miracle Ear person recommended two different hearing aids cost $6700 and $7600.

I called to find out why the cost is so expensive. They told me that theirs are high quality and different than the ones from other stores. I told them to cancel the order. They say to cancel we have to pay 10% penalty for cancelling the order and will charge me $670. This was ridiculous.

We did not even ship the hearing aid. This place all about ripping people off. Just to cancel order cost $670. And, their hearing aids are at least two times more expensive.

Andrew C.
Los Angeles, CA
3 Stars

September 25 2020 1:10PM

Let's face it folks, basically a "license to sell" and a knowledge of hearing devices is all that is required for a hearing device store front. Are they medical professionals and have your health (ear) as the number one priority?

Medical insurance may or may not pay (a few) $$ on price of hearing devices, and nothing more. Is the hearing device industry regulated like a "medical device" selling practice would be? No.

Their profits are solely on the price of the hearing device, the annual high cost of an extended warranty (+/- $400 annually or you could pay THOUSANDS for new), selling you upgrades and accessories. Very profitable apparently.

Lastly, why do I use the term "hearing device" instead of "hearing aids" you ask? Simple! My last annual hearing test was like all the others over the years...it clocked in at a fraction over 2 minutes! Wow!

No, this is not a guess or a wrist watch time. A Stop Watch was used. Highly accurate. Unlike a barely 2 minute hearing test. But the above does not apply to just Miracle Ear. The shame of it is that perhaps it all applies to the overall hearing device industry.

My hearing devices have now fallen into the rote method with me. I have given up on hearing clarity, especially when based on barely 2 minute hearing tests. I have accepted the fact that it is what it is.

William L.
Cornelius, NC
5 Stars

September 15 2020 4:25AM

I have only had my new hearing aids from Miracle Ear for about 2 months. However, so far they are fantastic. And the Specialist is wonderful. She listens to what I explain to her I'm hearing and makes the appropriate adjustments.

I'm at full strength now after having to graduate up. I tried an in the ear set a few years ago from the Veterans Administration and that was not a pleasant experience. The background noise was deafening. But I chose over the ear this time and it is a great experience so far.

I like that they have buttons on them to toggle from different environments. I also have this availability on my cell phone. The only one issue that I might question is that they recommended joining this monthly program and I would have batteries auto-shipped every month.

Thus far I've made 2 monthly payments and no batteries yet. And I weighed the cost of the program versus buying batteries myself and I think I can actually get the batteries cheaper at Best Buy or Walmart.

So I'm cancelling my membership. But the hearing aids themselves are wonderful. Henderson, Kentucky.

Sonya F V.
Henderson, KY
2 Stars

August 07 2020 2:01AM

The staff is great....but for $8,000 the devices are just not very good. The sound quality Is not even half as good as basic Bose earbuds. They require a lot of programming that never seems to give me what I need.

The phone app is too basic with three core options. I had hearing aid buzzing that still shows up some. Disappointing.

Mark D.
Charlevoix, MI
1 Star

June 09 2020 5:07PM

$3000...WASTED. I talked my husband into getting hearing aids after seeing bogus, misleading ad in paper). My husband agreed to real price & now I am paying for a replacement device as one was lost. Now we are told only ONE can be insured. Meanwhile he cant wear the CRAP because it makes popping and clicking noises. It always did. He was told "they take getting used to" but its NOT improving hearing. My husband is retired now. Making very little money. I was in a car accident.

Someone from their office called and threatened to keep the $500 deposit my husband made for replacement aid because no more payments were made but nobodys working due to COVID & a car accident. Why not just hold it until we can pay & pick it up. So now its $4500 for non working hearing aids. DONT USE MIRACLE EAR. The ones at pharmacy are just as good!!! Better. Because theres no clicking and popping. We are STUCK WITH THE BILL BUT you dont have to be. Buyer Beware. Just say no to Miracle Ear. Bad business people and bad product!! Stay far away from them.

DEBBIE M.
BROOKLYN, NY
3 Stars

April 15 2020 9:27PM

Left ear works OK. Right ear aid is worthless. I do not wear it anymore as I do not have to purchase so many batteries. Was in for a checkup on February 11, 2020 and I thought with the cleaning it would work, but it did not. It sings to me when I put it in my ear but does nothing to improve my hearing. This has been a problem over the past three years and the aid used to help a little, but certainly not worth the $2500+ I paid for the right ear. The people working at the center are very nice and have tried to adjust the right aid for me but the product is marginal at best.

Dale E.
Rushford, MN
1 Star

April 13 2020 9:34PM

Bought one that stopped working right after warranty was up. Asked if they they could shut them off remotely but the denied this to force you to buy new ones. Went back to see about new ones and the price was insane. They said I needed the top of the line only at $6500. Offered no other solutions.

This place is a rip off. Research shows they inflate the cost of their hearing aids to actual cost to manufacture their products. Consumer be aware!!! They will take you broke for a product that cost no where near what they are charging.

Greg N.
Spring Hill, FL
5 Stars

March 12 2020 4:49AM

The first time that I meet this staff, I feel like home and family, they go out of the way to explain every little detail and please me in every way. Thank you Heidi, Lorena and Nicole, always have a great Coffe ( **) and sweets (wish I LOVE) and great conversation.

Always they ask me if it’s everything is ok before I go home and Lorena the Office Manager, I can’t said anything wrong about her, she’s so sweet , specially when she answer the phone,“ thank you for calling miracle ear , this is Lorena , how can I make your day better “, with that voice at the other side, how can they do anything wrong, there PERFECT.

She made sure to set your next appointment for next visit and she will call you to remind you of the appointment ( in case I forget). Lorena she didn’t forget my birthday, she got me a cupcake and a present, once again, how can they do anything wrong? It’s a 10 + in every way. Thank you so much for everything that you have done for me from day one and they continue doing a GREAT JOB, well done. CONGRATULATIONS. KEEP UP THE GOOD WORK.

JuanCarlos ( J.C.) R.
ORLANDO, FL
5 Stars

March 12 2020 1:16AM

I have been a customer for many years. They have always taken great care of me with the most up-to-date products. My hearing is extremely bad, but the latest hearing aids I just received are wonderful, truly outstanding. I can now hear over my cellphone and every word on my TV with their new technology. The sound comes right through my cellphone and through the TV - it’s amazing.

Ralph M.
Houston, TX
2 Stars

March 09 2020 2:34AM

Just got my first hearing aids last November. Was talked into getting the most expensive ones they sell at Miracle Ear and thought it may be the best deal since I suppose I will have them for years.

First I was treated like an idiot. They wouldn't show me how to adjust the hearing aids. I have a Master's degree in Science, but not enough sense to adjust hearing aids. That irritated me. I finally talked them into giving me the information after the second visit and it helped, but I am still upset about being treated like some idiot.

By the second week the hearing aids were falling out of my ear and the high pitches were totally overwhelming other sounds. I had them adjust the higher pitches, against what the company says to do. I was given larger ear inserts and told there was nothing else they could do to make the hearing aids fit my ear. It was my EAR'S fault.

Excuse me, but if you make hearing aids shouldn't they be able to be modified to fit any ear? I am a woman and have normal sized ears. The new and straight model I got does not curve around the ear and so it falls off and hangs by the ear insert. Most of the time I don't notice this until I reach up to my ear to move my hair and find that I have had this black object hanging by a short piece of plastic tubing and probably looked like a clown.

I teach, so this isn't good. I'm sure my students are entertained, but I am not. Last week I stood and taught, then sat in meetings. There was no wind, I was not being active, I was not wearing a hat I took off, I was not doing anything that could dislodge a hearing aid. I realized my left hearing aid was missing around 6 pm. I have no idea where it could have fallen off and I didn't sense it when it did.

I have looked everywhere multiple times to no avail. There is no sensor on the hearing aid that tells you when it hits the floor or falls out. I am now faced with buying another hearing aid that also cannot be adjusted to fit my ear and could lose it plus my right hearing aid. BEWARE as Miracle Ear does not offer a policy to cover full replacement costs. I am sorry I went to this company.

ANITA N.
Santa Fe, NM
1 Star

February 26 2020 7:15PM

I went in for an interview on what was suppose to be a reduced price promotional value. First off the test???? I did not have the button to push when I heard the sound, I had to raise my finger so the Dr?? could type it into the computer. Well this raises questions about the accuracy of the test since even a slight delay can make the results come out different.

Then I got hit with a BIG IRS bill and asked to be released from the contract since it was cause undue financial hardship. Oh, HELL NO!! You signed it and now we are going to hold a gun to your head to make you comply. So I down grade form the $7000.00+ to the next level down $5500.00. Yep, a far cry form AARP's projection of $1000.00 to $5000.00.

They want me to try them for two weeks and then come back for readjustment. I could not wear them because they had them turned up so loud it was painful and there was no volume adjustment because they would not put it on the phone. When I asked for an external controller I was told that was EXTRA COST on top of the $5500.00.

I could not wear them. They were so painful and was going to make my hearing even worse than it already was. It was like putting brakes on a car but removing the brake peddle to see if the brakes was going to work. What is wrong with this picture.

So I went back since I was going to be stuck with the HUGE bill, and they adjusted the volume down and put the program on the phone. Now it is against the law to drive and talk on the cell phone so I use a Bluetooth device when I am driving. I find out now you CANNOT adjust the volume of the hearing aids if you are using an external Bluetooth device.

You have to turn it off to adjust the volume. I have also found out you CANNOT adjust the volume of the hearing aids if you are in a meeting and have the phone turned to silent. You have to turn the volume up on the phone just to adjust the volume on the hearing aids.

Oh and in the meetings or in a noisy restaurant forget it. Not conducive to social outings at all. Would I buy another set of these?? Not NO abut HELL NO. If I did not have this HUGE bill on these I would find someone to sell them too for 1/2 price so I could go find something that works better.

Naomi P.
Chehalis, WA
5 Stars

February 07 2020 5:19PM

In the past few years, I have had six hearing aids which ranged from very expensive to cheaper mail order models. The fitting never seemed t be secure as I even had one fall out never to be found.

Since there were certain sounds that I could not hear, I continued to have difficulty with my hearing until I decided to go to Miracle Ear. One huge advantage with their hearing aid is that it is rechargeable; so NO batteries. When I take the units out at night, I put then into the charger and the next morning I am good to go. Because it is a self contained unit, I can wear it in the rain. That it is designed with separated flutes to fit the unit into the ear makes it totally secure. I can even play tennis with my aids.

I was able to get a blue tooth which hangs around my neck leaving my hands free to do other tasks while talking. I am genuinely amazed at the clarity of sounds as the aids have opened a new world of listening.

The elements to be most highly praised are Sebastian and Aaron who were my ambassadors to good hearing. They were able to intelligently articulate all details of their extensive knowledge of the process of hearing as well as knowledge of their miraculous product. Their follow-up care continued until all questions were answered and total satisfaction was achieved. I know that anytime I have a concern, they are just a phone call away. I never thought that I could find such happiness in hearing as they have given me.

Sue S.
Woolwich, NJ
5 Stars

February 01 2020 11:30AM

Miracle-Ear is not God they are just trying to help me hear as well as he did when I was born. I am 75 and as much abuse I did to my hearing getting to this age it is a miracle I can hear at all. Ms Lauren ** (**) at the Alexandria, Louisiana office help me with patience and professionalism to find hearing aids that best suited my life style.

My hearing aids are not perfect but they have helped me hear better and communicate better than I have for years. Thank God for Miracle-Ear and Ms Lauren ** (**) for making my life a lot better.

Mike H.
Boyce, LA
5 Stars

January 22 2020 8:45PM

The arlington store is fantastic. They don't just sell you a hearing aid they continue to help you after your purchase. The people there are all friendly and helpful. They will answer your questions in terms you can understand.

Howard W.
Arlington, TX
5 Stars

January 22 2020 7:17PM

On Monday Jan 20 I was at Miracle Ear at 13800 jog rd, Delray Beach, FL I saw ** and again he took good care of me along with Desire there. I have a hole in my left ear required me to have my aids to be cleaned every two weeks. I have severe hand tremors not allowing me to not to clean them myself. I go out of my way to see Ross. He is the most Thorwal Hearing Specialist I have ever known. I have to give him 10 stars. I really don't know what I would do without him. He is very good at his job. I would recommend him to anyone. Thank you for your time. Please let him know how much he has changed my life.

William T.
Lake Worth, FL
1 Star

January 21 2020 7:23PM

Have had mine for almost a year and still unable to get them adjusted correctly. Constantly returning to office for adjustment. Adjustment only lasts about 2 days and problem returns. Giving them 1 more chance then asking for full refund if not fixed.

Mike B.
Elmwood Pk., NJ
5 Stars

December 28 2019 7:56PM

I had a terrible experience ditch another company. I opted out and cancelled my order due to being jerked around by some of the people who work there. I had no such problems with Miracle Ear and I’m very much enjoying being able to hear well again. The staff at the Allentown PA office are so nice and I go back in 3 months to have aids checked out and any of my questions answered. I’m quite happy with my Hearing aids.

Linda K.
Northampton,, PA
5 Stars

November 15 2019 4:28PM

My experience with Ross ** at Miracle Ear was an exceptional experience because he took his time and patience to take care of all my needs and totally convinced me that he was only there to help me. I walked out of his office completely satisfied. I will definitely recommend him to all the people I know.

Sherry B.
Boynton Beach, FL
2 Stars

November 08 2019 9:00PM

I spent $6000 for hearing aids that never fit me right..Now he telling me that he can't get the new ones, micro chip. I received a promotion in the mail and he is giving the round around about the factory lost power and they don't know when they will come. They played dumb about the advertising even though she showed it to me the week before. I want my $6000 back.

NANCY P.
KATY, TX
1 Star

November 04 2019 5:46PM

First of all the company is hard to contact. I always get voice mail and no one ever calls me back. I have had nothing but problems since I purchased these months ago. I would like a refund so I can go back to the brand I previously used. The only reason I changed to Miracle ear is because the previous company closed their office in Fremont. I dislike losing my investment in my miracle ear hearing aids but it looks like I will have no choice. Phone- ** John **

John M.
Fremont, SELECT A STATE