Miracle-Ear Review

Dennis ** from Miracle ear in Florissant Mo came to my mothers house as she is homebound. The first 2 hearings aids did not work or fit properly. She asked for her money back as they had debited her credit card for $2950. It was within the first 30 days. Dennis ** refused and brought another pair that caused an allergic reaction and she had to go to the dr to get medication to stop the itching. She has a totally useless pair of Miracle ear hearing aids in the box. They will not refund her money.

I recently rescheduled for a visit to Miracle-Ear. I have had my hearing aids for 3 years. I was one of the lucky ones who has great insurance that pay for most of the cost for new hearing aids. Well fast forward to new technician, new issues. While the technician was great in his customer services approach, the followup as to what my insurance will pay and in trying to sell me on the fact that I needed to pay over 5000 up front to " save" on a new purchase on the latest technology then still be left with 3000 to pay later for the purchase yet stating that my insurance was offering a " great deal" if I purchase a certain kind of hearing aid that was not a Miracle ear product but miracle ear would provide service left me with a lot of red flags. This came on the heels of being fitted by the outgoing technician a month before with tips on my hearing aids that did not work for me for no apparent reason. Then the new technician changed the tips back to my original fit but after doing my routine hearing test stated that my right hearing aid seem to not register on the testing equipment that he was using.

HUM! When I returned to get the right hearing aid tested- there was no mention about testing it again. Just a new set of hearing aids with new technology that I was ask to try on. Should I had agreed to purchase the new ones would have cost me 5000 upfront leaving me to possibly have to fight with my insurance company to recoup my money. Plus I would still had to finance 3000. Not to mention that the office assistant had not done her homework with my insurance company before trying to "school" me on insurance policy, procedures and the such. Also trying to convince me that my same insurance company would require that I have a hearing test performed at the on site clinic at work. ( I know for a fact that this is not true) was not happening. Mind you I purchase hearing aids three years prior and stay pretty up on any "new changes" in policies, procedures and such. When asked about paying 5000 up front I was told that, this was needed because they had been duped before by insurance. (not my issues) This definitely sent me out the door. I am looking for a new service/ product provider for sure. Great Customer service/ Great Sales pitch. No sale!!!. Its all about doing the homework first before attempting to milk me for money upfront!t My current hearing aids still work.

Friendly and courteous conversation were the largest selling points of our initial visit to Miracle Ear. Resulting in an $8000.00 investment and numerous visits for adjustment, for adjustment, for adjustment, for adjustment, improvement in hearing never seems to become a reality. The greatest challenge is hearing in restaurants, gatherings and in environments where ambient noise is greater than the voice level of the person being listened to. During the adjustment of the aids, we view a screen showing how the adjustment affects the ability to hear in those frequencies identified as needing to be amplified. Finally, stepping outside I am told that the adjustment should cut down on those sounds interfering with the hearing of conversation. It does seem so at that time. However, no improvement appears to occur in social situations. I am very disappointed in the instruments and the selling price. I feel as though I have wasted my time and money and will not return to Miracle ear but for cleaning.

I have had my aids for a week. I am very pleased with everything. I never realized how much I was missing. These are so advanced compared to my 1st introduction to hearing aids. The cost was actually less than the product offered to me 8yrs ago by Audiologist I was referred to by my physician and these are so much smaller and tech savvy. We went to Salisbury Md because it was closest to our home in Seaford DE. We were quite comfortable with Thomas. He made the whole experience easy.

I had been 100% deaf in my left ear since I was 8 years old due to a terrible case of mumps. 47 years later I was blessed to meet Mark ** who made my dream come true! He not only is an awesome human being with a great personality and infectious sense of humor, but he's passionate about his work, and truly compassionate about his clients! That's why he went above and beyond to make sure I could hear 100% again! I don't care where you live, It's well worth the trip to see Mark and his awesome staff!! Thank you, Mark!!!

I have to give my hearing aid people in Huntingdon and State College, Pa 5 stars. First, they told me I had 60 days by state law to return them if I wasn't happy. They reminded me of that several times including 3 days from the last day. I have been very happy with them and kept them. One of them needed repair, they sent it off, and I got it back in a few days. The owner said "if I can get you any money for your hearing aids from your insurance, I will." I have Aetna thru Penn State University. I got a check from Aetna marked for hearing aids for $1400.00! He recommended one level below the top of the line, the Miracle Ear Genius 3.0, which has been an excellent fit. The technician I work with is very knowledgeable and accommodating. It does take a several tries to get them set correctly, but I believe that is to be expected.

The only issue is the Miracle Ear application for Android, stopped working and cannot be synced with my aids any longer. Others have complained about it as well. Part of the problem is the kind of Bluetooth Android uses. I can live without it as I wasn't looking for it when I bought the aids, but it would be nice. It's pricey, but get the test done when they send you a flyer. It offered me a $1000 off if you buy it the day you are tested. I did. I did my research and talked to people who had it, so I pretty much intended to buy them, unless they turned me off. You can get cheaper from others. Our friend got a much cheaper version from another company and is not happy at all.

I purchased hearing aid from Miracle-Ear in September and have had nothing but ISSUES that seem incurable 1 or the other quits working frequently you have to consult with them to get replacement domes which is **. I am trying to return these but am getting the run around. Bad customer service

One hearing aid failed. We were told it needed repairs, then told whoops... It is just out of warranty. $275.00 up front to fix it. We paid over $7000.00 for the set and now we have to dig deeper. Next time, we will get them because we need them... but certainly NOT from Miracle Ear

I would give zero star if it were an option.Since my initial comment I have been going in circles trying to return this set of aids. I am currently in contact with a rep from corporate who tells me the franchisee is in total charge of whether on not to accept returns. First, any franchise I have ever dealt with is controlled by corporate they cannot set their own policy. Second, I tried to return them 2 weeks after getting them and was refused. I tried to return them a week later and was refused yet again. Then I could not get another appointment for three weeks putting me at more than six weeks after purchase. Not a customer oriented business if you ask me. I expect a call in the next day or two, but who knows. At any rate, be very very careful if you do business with this company!

I know lots of people that have bought hearing aids from companies you have never heard of, only to find out later they went out of business. When I needed hearing aids I asked friends who I should go to and all said Miracle-Ear. I am a retired machinist so I do not have a ton of money or health care to cover the cost. I chose an office close to where I live and went in for a free test. Right from the start I felt very comfortable with professionalism and care the staff showed my wife and I. Once I was tested I realized how bad my hearing really was. I was given several options based on my needs and budget and was never pressured. It was clear that they were there to help me hear better and I chose a set I could afford. That was over 20 years ago and I now am on my 4th set. I have been to Miracle-Ear locations in 3 different Florida cities as well as in North Carolina. I can say I was treated the same everywhere. My wife also now wears Miracle-Ears... so I can say Thanks to all the staff at all the Miracle-Ears who have serviced me so far.

I bought my set of hearing from Miracle ears few years ago and after 5 years they want to replace my hearing aids for a new one. Nothing was wrong with the current one and the new was not more powerful than the current. It was a no win situation for me but was for them since they would make more money. I was not pleased with this situation and the technician keep pushing me until I got upset. I still have the old hearing; and I need to replace it now because my dog chewed the right ear. Am I going to buy through Miracle ear? No!!!! Do I recommend them to anyone? No!!! Definitely not; they take advantage of people with poor hearing like me that still young and are desperately to keep forward with their work and lifestyle. If they did that to me I just wonder what happen to older folks. Very sad that still Business that only think about money and no comparison or consideration.

My mother got Miracle Ear hearing aids about 3 years ago, yesterday she went for her check up. Well to my dismay they talked her into buying a new pair for another 6,000, supposed to have a control for the TV (not worth another 6000). What company can come right out and say they don't work anymore. At that price do something about it. Don't just say give me another $6000. I should also mention she can hear but apparently they think it would be better with new ones. I understand wear and tear can be a problem however my mother does not wear them all the time. Most likely because they get in the way of her glasses and she'd rather see with comfort. She was also told she would hear people talking better and the hearing aid would eliminate noise. She hears everything loud ever since she got them, so the music still drowns out the people talking.

An 84 year old woman with macular degeneration (very poor eye sight) with poor hearing and mobility was completely taken advantage of. Even tho they said they're given her a refund, they're keeping 10% ($539) for b.s. restocking fee. They told her she was getting $9000 hearing aid which was a lie. No such thing. Keep your moms and dad and anyone you know away ffom Miracle ear. Costco sells the same hearing aids for half the cost. They're a rip off. Rebecca (so called specialist) is a liar and took advantage of an old woman with poor eye sight and hearing. Paul beach (owner of multiple locations in Michigan), well, good luck trying to get a hold of him. Miracle ear (corporate) said they couldn't much because the offices are independently owned and couldn't do much. Stay away from Miracle ear. They took advantage of an old woman with disabilities. They're horrible.

Anna **, hearing specialist in Lancaster does an outstanding job. She is kind, considerate and extremely knowledgeable. I would not have made such an investment unless I had complete confidence with the specialist. She took time to explain my hearing loss and options available. She answered all questions and there was no pushing or the feeling of having to hurry to make a decision. She offered me an informative decision and I highly recommend Anna ** and the Lancaster location for any hearing needs.

It took over two months to get decent programming which still is lousy. I tried numerous times to return but was refused. Was told that I had 45 days to return, a lie. Tried just a week ago to return them again and Sheri said no, it was past 30 days. Do not you see any circumstances buy Miracle Ear hearing aids. No matter what they say you will be out thousands and have lousy aids. I dare someone from Miracle Ear to call me. I'm in Kingsport, Tn and you have my name. Bet you will NOT call!!!

I purchased my hearing aids 3 years ago for $6000. Since my purchase one or the other device failed and required to be replaced. I would return to their office which killed my afternoon return the device and they would replace without hesitation. A “loaner” would become available and I would have to come in a day or so losing another afternoon to get it I would get a call after a week or so to retrieve the replacement taking another afternoon. This would happen every 3 to 4 months. In responding to many surveys I would request to be contacted by corporate representative instead of the local office who had done all that they could. Corporate never had the courtesy to contact me. Finally I obtained the number for customer support who assured me I would be contacted by a manager in a day or two. 3 months later I was still waiting for that call. I visited the office a couple of days ago and was told they believe what the problem was and it should be corrected by purchasing a new set of hearing aids for another $6000. I would get to try it for 45 days where I could return for a full refund. Based on the history I requested 6 months trial period not wanting to get stuck with another $6000 non working product. I received a call the next day and advised it was expedited to management would hear them. Christmas is coming in a few months and maybe I’ll get a card.

It took my brother calling to finally get the manager! She set up an appointment so my dad can pick up his hearing aids that are sitting in the Miracle-Ear facility. No one called to let us know his hearing aids were in, and the person setting the appointment said the soonest is next week. When my brother called, she almost hung up on him which is totally unacceptable for a professional office. So far this is not going as expected, but will know more after our appointment. for THIS MUCH money $$$ we expected to be treated at the very least, in a respectable manner. Keeping my fingers crossed!

I purchased a pair of hearning aids to the tune of $6000.00!!! My hearing loss problems were never solved - the phony “money back guarantee” is only 30 days. It took almost 3 months to adjust the units to the point where they were usable. Guess what: “Sorry the 30 day period has expired.” I’m screwed. Now I regularly get calls to come in for “free” hearing checkups and adjustments. I guess they think I’m stupid enough to upgrade to even more expensive pieces of junk. The latest call today assured me that the “Regional Manager” would call me. She didn’t. Didn’t believe that lie anyway. The ** who sold them to me now works with a competing store to rip off other unsuspecting people. Yeah, I’m ticked.

Got a mailing couple days ago about free gifts as I got one for birthday in Aug. but in Aug. I went there for gift, Becky said she gave me no charge batteries in Feb. and said that was your B'day present, but I told her batteries she had sold me previously did not work. I thought they were replacements. She said no. That was after I told her why do they send these out as you are not going to honor it like when you said you gave me gift for B'day in Feb. (she said you have to get ear test for gifts) and we had words after that, I had said maybe I will have to go somewhere else for batteries. She got up and said, "you can get batteries at Walmart" as she walked to the door opened it so I got up and left and got the batteries at Walmart. What do I have to do go to another hearing aide co. for hearing aides after spending over $2,000 for these and when I need the little ear wax catchers replaced what am I supposed to do? Throw them away and buy new ones? I am not a happy camper right now and may go on facebook and post bad expierience with Miracle - Ear to people from area. Thank you. PS does Rebeca have an interest in Miracle_ Ear

We have been waiting on a repair after spending 8K on hearing aids and it’s going to be over 10 days til we get them back! My hubby can’t hear, I’m having to yell 10 DAYS! DO NOT BUY FROM THIS OUTFIT!

Went in and took the hearing test, told I needed a hearing aid in my right ear. I had been having trouble hearing my husband and needed to turn up the TV. Was sold a Dital, was not told what that was. Had to put a app on my cell phone to adjust the sound, what I get is muffled, not clear sound. The employees do not know how to use the app so I get no help. I have no problems hearing when on phone or hearing in a restaurant. I am thinking I did not need a hearing aid and was given false information. I do not recommend Mircle-ear and tell friends to have at least 3 hearing tests before buying anywhere.

My aunt has been a Miracle Ear client for many years. Last pair were purchased in Bklyn above 8 years ago. She moved to LI so we've been going to the location in Garden City. They service the aids and test her every 3 months no charge even though we never spent any money there. I discussed getting newer hearing aids that might improve her hearing, as she has severe loss at almost 90 years old. Richard tried the newest ones available on her and after evaluating the results was honest enough to tell us that she was better off just keeping her old ones. He sure was looking out for her and not trying to make a quick sale. Nice to know there are still some people that are nice in business.

I have had my Miracle Ear hearing aids for a little over a year and am very pleased with them. My hearing loss is severe so I have high power aids with the blue tooth connectivity and they are great. The service I receive from The Woodlands office is exceptional, and Rebecca and her team are the best. I have been using hearing aids for about 35 years and these are the best ones so far, highly recommend them.

I went to Miricle ear and after the lady checked my ears she brought in a high pressure salesman. I told them from the start that I lost my glasses, that they would have to read it for me. He would talk for a while, when he backed off she would slide over in front of me and start talking. all I could hear was there are agencies that will help. I ended up signing up for $4000.00. I have tried 3 times to return these and she refused to take them back. Now she says "it's past the 30 days." PLEASE- IF YOU ARE A SENIOR BEWARE- THEY HAVE GOTTEN TRICKY.

The mold for my inner ear was not done correctly after about a dozen attempts. Shoppers are tied down to purchase their own brand of hearing aids, with no other brands available. Had a great hearing aid specialist - now gone. Encinitas location going downhill, as they cut back on days and hours of operation. I do not advise purchasing aids from them.

The aids are easy to use and understand as regards recharging and adjusting volume. The personal service has been superior over these last four years. All the technicians have been well trained and attentive. The initial hearing evaluation was more thorough than what she received at her ENT audiologist.