Safe Step Walk-In Tubs

I love using my Safe Step walk-in tub. It's wonderful. I don't have to worry about falling. I just walk on in.

We are using our Safe Step almost every day, and the difference in our health is amazing. Casey has had neuropathy in his feet and some in his legs, the tub is improving the numbness in the short time we have had the tub.

This he has had for 20 years, getting worse as each year, he was at the point that he was not able to feel anything. For most people that would not be a problem, but Casey is blind and needs to feel his feet to walk, and also used for sense of direction.

This is the best money we ever spent, should had bought sooner. For myself I have RA, with arthritis this is so helpful if one of my joints hurt, or the weather changes every joint hurts, so my quality of life has improved and I am thankful.

The tub experience is a (5) excellent but exterior inspection panel is loose and poorly installed. The installer should have corrected it and the final briefer should have seen it. Therefore my rating is downgraded to (5) good.

I didn’t get the shower package (free). I didn’t want to pay the extra charge but come to find out it was free. Which my sales rep didn’t tell me. I’m in sales and word of mouth can help or hurt you. They are way overpriced!!!!

Don't buy this tub. I've had mine one week. Wish I would send it back. It cost me $14,000. The jets are weak, micro bubbles serve no purpose, water gets cold in about 20 min. The seat is too high or the back is too low, because the water only comes up to about my elbows.

You see pictures of people laying back with head on a pillow. Haha, that's not going to happen, and I'm only 5'4". And the install looks like crap. I just can't find anything to be happy about with this tub.

The lady from Safe Step that came explained a lot of stuff that we didn't know and we liked what she said. That was the reason we went with Safe Step.

We didn't have a problem getting our tub installed. The guys came and had it in the same day. They were very respectful, they knew what they were doing and they explained everything. They covered the floor to keep it from getting dirty. So I was very pleased with them.

The tub is wonderful. We don't have to worry about falling and we can get in and sit down and take a comfortable bath and use the jets. It's really helped us. The door could be a little bit wider. If you're a little bit heavy, it's hard to get in and out. But other than that, it's okay.

I'm 73 years old and I've had a lot of back pain and I couldn't sleep at night. I saw this advertisement on these tubs on television. I called Safe Step and asked them, and I said, "Yeah, I'd like to have one."

I thought it was a good deal. I thought it was an honest project, but I'm starting to wonder about Safe Step. It's not what they told me. They've already installed the thing and it doesn't work properly and they haven't come out to fix it.

This was supposed to be a one day deal. It's been going on a month now. When they put the tub in, they said something in the black box wouldn't work. So, they said "Well, we'll send the work order and we'll have a man out here to fix that." That had to be a month ago.

I have people calling me from the finance company this morning wanting me to sign in the paper. I told them I'm not gonna complete anything until they complete their job.

If it's possible, I would just have them bring my old tub back and take this tub and do whatever they want to with it. But it's beyond that. I'm very dissatisfied as a homeowner, as a landowner, as a consumer, and as a disabled veteran.

I'm very disgusted. I can't believe when we're dealing with this much money that I got a company that advertises on TV, and they send me these deals on my computer all day long, and yet, their product doesn't work.

The sales rep from Safe Step was very knowledgeable. The installers were fast and they got the job done. It took a little waiting time to get the product but not as long as some people were. I put it in the other bathroom, which is a little narrow, but otherwise, it does a good job.

I wanted a walk-in tub for my feet and legs. I have feet inflammation, and my Safe Step helps draw out the inflammation. Plus, it helps my muscles feel better and loosens them up.

I like that my walk-in tub drains fast and the actions make it feel better and relaxing and I can tell my muscles are better. As far as how to do the button, I have instructions right on the wall next to me in case I need them, but I've learned them.

I'm 78 years old. I have arthritis on both shoulders, both hips, and both knees, and my wife does too. I'm a diabetic and I have lots of circulation problems in my lower legs, and getting in and out of bathtubs or showers is hard for my wife and I.

We called Safe Step and got a walk-in tub. The installers were great. They put it in and when they got done, they explained everything. Then, we were having problems with the drain system on it, and they came back and checked to see what it was.

They said, "Well, we're gonna have to order a new valve and put it in there." They came back, put it in, showed us how it all worked, and it's working fine now.

The one complaint that I have is on the finance company that they use. When we signed up on this, we agreed that we would pay a certain amount of money for 18 months and pay off the total amount of the bill at no interest.

When we first got a hold of the finance company, they said we were gonna have to pay like $256 a month, plus $220 worth of interest for 20 years. We argued with them and they finally agreed and they said we were right.

I called to get an idea of the price and also the dimensions. The dimensions (measurements) need to be in place when I hire an design firm and architect and create the blue prints. The blue prints need to be drawn up to submitted to the County Building and Planning department.

I can't order the tub and then afterwards find out it won't fit. I talked to a supervisor 07/23/2020 4:49pm eastern and she said the same thing.

But she kept interrupting me when I was trying to explain about how I am finishing up the blue prints next week and these measurements need to be submitted to them at that time so the architect can finish the blueprints.

They won't give me a price either, or even a price range to even have a rough idea if it is $2,000 to $10,000. Need to budget while building a brand new house and they won't help.

A Safe Step salesman came out here and he told me all the features that a walk-in tub could do and it sounded like a pretty decent deal for me. I did that.

I got back problems and I'm borderline diabetic. I thought the walk-in tub might help me relax a little bit and have some relief from my pain. The salesman was really good. The installers were great, too.

I had great experience with Safe Step. Their salesman came and showed me the difference between the tubs, the way it's made, the way it's put together, and that sold me on it.

Three guys came out for the installation and they were extremely well-groomed. They were very polite, and you'd hardly ever notice they were here until you see their working clothes.

They were really nice and they did a fantastic job. They started about 8:00 and ended up about 3:00. The workmanship couldn't get any better.

I haven't used the tub but my wife has. She got a stroke. She could get in a tub but she couldn't get out of a bathtub, that was why we went with them. Now, she loves it.

The only thing is my wife was told that she would get a gift certificate, but she never did. Other than that, we're well pleased with it and we tell other people about it. They said, "Well, I can get one cheaper." And I said, "You may not get it cheaper but you get what you pay for."

Safe Step's sales representative was really nice. He was very informed and very well-versed. He was really good.

The tub is installed, and I hope everything works out all right over a long time. I like all the features it has. It's very convenient, it's nice, it has more functions, and I figured out altogether. I have the wall surround where the bathtub is painted and fixed up really nice.

I have fibromyalgia and have a lot of medical problems. I have rheumatoid arthritis and so does my husband. I'm a diabetic and he is too. So, we have a lot of pain and I thought a walk-in tub would be good. My daughter was wanting me to have one.

We got one from Safe Step. Their rep was great and the installers were really courteous. They couldn't have been any nicer.

I love our Safe Step. When I take a bath, I can step in it. I had a garden tub and I was having a lot of trouble getting in and out of it. It was to the point that I was gonna get hurt. So, after I've seen how I could step in my walk-in tub, it made it a lot easier.

We liked everything we saw about Safe Step on TV, and it came with the shower, too. Their sales reps were really good, friendly and knowledgeable. The guys that put it in were the same.

What I got the tub for was my back. I like the jets in the back of it. They're the main thing. We had a hot tub, and it went bad after two years. So we decided we'd get one of these, and we have the jets and everything and be inside and do it too. It is helping me and my wife.

We got a walk-in bathtub for safety. I really liked Safe Step's package and I liked the guy who came and talked to us. He was very thorough. He was top of the line. Every time I had a question or a concern, he always returned the calls.

He went out of his way to do way beyond what was needed. He put in extra time, extra effort and extra whatever he could do. He's a great guy. It took me nine months to decide, but now that I got it, I enjoy all the bells and whistles.

The installation went great. It took 12 hours for it. When they had to pull some of the wood off our doorways, there was some wall damage, but they fixed it. If I had an issue, they would come back and look. I am very detail-oriented and a hard person to work with.

For the price, I wanted it just right and they followed through with everything. They were happy to fix everything. They cleaned up everything. It was the best ever.

Safe Step had a therapeutic thing for the skin. We have a disabled daughter and as of yet, I have not been able to get her into it, but I'm hoping that that breaks down pretty soon. My granddaughter, however, loves the hell out of it.

When I talked to Safe Step's representative, Jeff, he was very convincing. He made some points that I never even thought about and he helped me out a great deal, especially with the financing.

When the installer came in, he explained to me what he was gonna do and what he had to do. The tub was a little bit bigger than our doorways, but Jeff had already told me about that in our conversation.

Jeff was measuring things before we even got started. So I was well aware of that. I've got absolutely no complaints with the installer. He put the electric in and the tub was in. Everything was handy-dandy.

Safe Step need to stress the fact that a normal hot water heater won't fill the tub up. I told the rep I had a 50-gallon electric and he said, "Well, that oughta do it." It won't. It takes an On-Demand if you're gonna get it full hot.

I had to purchase a different hot water heater in order to make it work. When you're spending that much for something, you're expecting to just turn the valve and it'd work, and it won't. I took the way he talked that a 50-gallon ought to do it.

Mine was old, so I went and purchased a new 50-gallon electric hot water heater. It still wouldn't do it. They run out of hot water before you get 45 gallons. So, for me to get it full is to get an On-Demand. I ended up buying two hot water heaters in order to get it to work.

It's something Safe Step needs to let the people know ahead of time, so they won't get stuck that way.

I did a little research online and Safe Step got good reviews, and it seemed to be like a nice machine. The installer did a really good job. He was neat and got the job done nicely. We had to do a couple little adjustments on the drain and a couple of things.

I called the maintenance people and told them what the problem was, and if it'd be okay if I took care of it to save them a trip out because I can work on stuff.

There's no point having them come out and spend five minutes to do the little adjustment. They said, "Well, you look like you done figured out what to do, so that would be fine."

Overall, the tub's been fine. My wife used it the third time yesterday because we didn't have hot water. You sit there for 15 minutes to get it filled up halfway and then you have to wait for the hot water to heat up again in the heater and then fill up again. So, she just wouldn't use it.

But now, we got the other one in. The COVID virus slowed everything down on shipping, so we waited over a month getting it. But we're up and running now.

The Safe Step tub's fine. I'm enjoying it. I'm getting knee surgery tomorrow, and that's why I bought it to help me with that. I'm sure it'll work.

I liked the way it looked, too. But it isn't as roomy as I thought. The ad makes it look a lot roomier than what it is. But the only problem I have is getting in the door and shutting it behind me.

The door needs to be a little bit bigger for people like me who are short and can't get in. If that door was a little bit bigger, I wouldn't have a problem.

Julie has a broken back as well as some other health issues. I also have fibromyalgia and some other health issues. It was getting too difficult for both of us to be able to get in and out of our old shower and tub, especially the tub, as it was so small and set so low.

Once we managed to get down, it was hard to get back up. Julie came close to falling multiple times as her hips and legs give out on her. The tub was so small that it made it difficult to get the shower stools in, at least, comfortably.

So, we needed to look into one of the walk-in tubs to make it a little bit easier. When we had researched them, we liked the Safe Step a whole lot better.

The woman that came was very nice. She answered all our questions and explained everything quite well. She was very good.

The installation was wonderful. The two men that came out was so nice and they were funny. They joke around. We had to have a small chunk of part of the doorway cut out just to get the tub in, and they explained that before they did anything.

Then, they fixed it before leaving. They explained the tub very well. They explained everything step-by-step.

We have seven cats. We had them pinned up, but there was one that we couldn't pin up, and they were very careful like not to step on her or let her out the door. They were very good with that.

Now that we have our Safe Step tub, it's so much easier on both Julie and I because it sits up higher, so we ain't gotta worry about trying to get down and back up. It's so much safer getting in.

It's so nice to have the jets because we have the one that has that micro stuff if you have skin conditions. It is so nice because I also have diabetes, and she has skin conditions as well because she's on chronic steroids. That has came in handy for both of us.

It's definitely been a lot better because I take care of Julie with her health issues. My husband is the only one working, so he would be constantly worried if something was to happen while he was at work.

Even now, when Julie goes to get a shower, I make her have her phone near the tub just in case. We do all the precautions, but it's been so much easier now that we have this tub that I feel more comfortable with her being in there. You never know when something were to happen.

With my wife's mother moving in with us, I went online and read up quite a bit on Safe Step. We got the tub, and we've all enjoyed it. I've used it, my wife's used it, but my mother-in-law is a primary user.

I paid $17,000.00 dollars for a tub with no follow up. I have been in customer service for forty five years and know how it's done.

I do have a few small complaints. The shower water builds up behind the shower and will leak onto the floor if not caught in time. Had to put up a shower guard to help eliminated this problem. My main concern is no customer service follow up. It seems once they got the money it's goodbye.

I like the warranty on the Safe Step tub. Their salesperson was great. He's down-to-earth. The installation team did a great job. Three people came. I had also got the glass enclosure, and they didn't bring that. They forgot it.

They came back an hour and a half drive from where I live and got it and brought it back the same day to do it. Now that I have the Safe Step, I sit in the tub longer.

The Safe Step installation team was excellent. Installation took about four hours. My husband has Parkinson's and we are enjoying the bath. It is easier for my husband to take a bath or shower by himself. I don't have to worry about him falling because he can do that little steps. He just couldn't get into a big bath.

I would recommend it to a friend but it is hard for my husband to turn the knob so it will drain. A lever would be better but we'll put up with it.

We called and a young lady came out and talked to us about Safe Step Walk-in Tubs, and we decided to get it. She was very good. Installation took about four hours. And it's working well. My wife used it one time and I used it one time. We really like it.

I just like the quality of the Safe Step Walk in Bath. The sales and installation teams were good. They got it installed in one day. My wife and I love it. I take more showers.

My husband and I are in our 80s. He has problems with balance. We had a regular tub and it was very hard to get in and out of it for him, so we decided to get a new walk-in shower, not a bath.

The installation of our Safe Step went fine. However I think I'd like to have it a little different but I don't know if they can do anything. The chair that was put in is on one end and the faucet is on the other end. And it's quite a distance to reach over for it if we're sitting on the chair. We were thinking, maybe there'd be some item that could be attached so it is easier to reach. We should have had the chair probably closer to where the grab bar is when you walk in, in the center of the back wall.

Safe Step Walk-in Tubs is Beautiful. Everything about it is my favorite. I just come out of surgery. I have to treat my right arm. I couldn't get in and out of the tub so now I can sit down in the water. It's really nice. Everybody who saw it, they love it.

I'm 85 years old and I couldn't get in a tub anymore, and my shower was in the basement and I have back problems, so it was getting very hard and dangerous for me to go up and down the steps. The Safe Step sales rep was very nice. The installation team was very efficient. Just a couple of hours and they were done. I love the tub.

What I got I could have done myself cheaper buying thru home depot. The shower does not drain properly. The back corner holds water. I was told to get squeegee and push the water to the drain.

When installed they added under the floor which I believe caused it to be unlevel. They put the soap shelf next to the shower head instead of next to chair so now my dad has to get up to get the soap. The point behind doing this was to make is safer for him as he has already has falls in the shower. What a big fail. I will not recommended this to anyone. Save your money. Buy the same shower at home depot. 800 dollars and get a handyman for 300 to install. Save thousands.

We were looking for a way to change the configuration in my parents’ master bath. My mom saw Safe Step on TV so I reached out to them. They put me in contact with a local person and we had a in-home discussion with salesperson about it and we went from there. Everything that they said that they would do or that was gonna happen, actually happened which in this day and age is a little bit unusual. Everything was very smooth and very easy. Everyone has been great to talk to.

I've called the installer a couple of times on small things here and there that he warned me about when they first installed it and he's been great too. My parents want auxiliary pots for their hot water heater because they were not having enough hot water but they're making it work for now. Anything that we've had to deal with, we just call in and they are taken care of. My mom gets in there and let it run for 20 minutes, while she reads her book. My parents really have enjoyed it.

We liked Safe Step a lot better, and it suited us a whole lot better than the other ones that were demonstrated. The sales rep was excellent. He was funny and we liked him. The installation team arrived a little bit early, but they had called us and said they would come half an hour early. They did a Saturday, which was what we had needed for our work. We are able to get a bath without having to actually get down in the tub. We like the quality. It worked a whole lot better for us. We have recommended Safe Step to a couple of our friends already.

My uncle has aches and pains, and he has been recovering from a treatment for leukemia and cancer. We wanted to get the tub was for therapeutic and rehabilitation reasons for him.

The sales rep was fantastic. She was great, professional, did not try to be pushy. My interaction with her was a large deciding factor in purchasing the tub.

We were having the tub installed in my house instead, where I can take him and let him use it. The sales rep came out right away to my house, took new measurements, updated all the information and sent in all the information to the company.

We had to put a new date for installation and order a new tub because the door was gonna have to swing a different way than the original bathroom, because my bathroom was a little differently configured.

When the day came for the installers to show up, they didn’t show up. They didn’t call me. I heard nothing from them. Days later I got a call from the installer and that they got the wrong address and I didn’t want them to come anymore. The tub was way above and beyond its worth.

Two years ago, I got prescribed the wrong medication and it has left me handicapped. And the reason to get the tub was that I am not steady on my feet. I'm a shower person mainly, and I nearly fell out of my shower when I lost my balance. I usually research and research things before I buy. I had no idea Safe Step would cost that much. Had I, I would’ve researched more because I'm on a fixed income and retired.

The installation guys were very nice, very clean. They did a bang-up job and they were efficient, which I liked. Also they weren't uptight about getting the job done.

The tub has there's a nice, comfortable seat. The jets are well placed. I like the lights. The only thing that bothers me is that I have to be in it to fill it up, so that's wasted time. You're sitting there for 20 minutes waiting for this tub to fill up. But once it's up, that warm water was very nice.

Also I don't like that it blows my hot water heater. I'm sitting in the tub, filling it up with hot water, and suddenly, the hot water turns cold. So, I gotta drain the tub, dry off, pan down to my hot water heater, flip the switch back, and then go back and try it again.

I had the workman out. The only thing they could suggest was that when I try to fill the tub up to not try to turn the faucet on all the way, to give my water heater a little break in keeping up with the demand. And that works as long as I'm cognizant of adjusting the water flow. Iit takes it longer to fill up. But I really hate being in the tub, having the water rise to my knees and then suddenly, it is ice cold.

The more that we had seen the Safe Step commercial and the features, we decided to give a call and set up an appointment time for one of their representatives to come out. Eva came out, we spoke with her, she explained more about some of the features and benefits. And we were very interested, so we just went ahead with the purchase right then.

The installation process went very well. It took almost a full day, but we were expecting that. They were very efficient and was able to get it done all in one day, which we were very happy for.

It took about three weeks before we really started to use it. The more I use it the more impressed I am with it. Everything that we wanted we've gotten as far as the benefits. I had knee surgery in December. My wife injured her wrist, broke a small bone in the wrist, mountain biking. So, once she gets her cast off, she's looking forward to using it, to be able to soak her wrist and everything.

We were a little shocked at what the final price was quoted and we were incentivized to make the purchase right then because we were told by the rep that if we waited to make a purchase a day or two or longer, then the price would be higher. If we had known the price beforehand, we might've hesitated but as it is now, we are very happy and we're confident that we're getting great value for what we paid and it's a value that's gonna be for a long time.

DO NOT BUY A SAFE STEP TUB, you will be disappointed, you WILL be taken advantage of and LIED to. My mother bought hers (against her kid's advice!!) in 2012, paid $13 K for it. Yiiiikes!

Even worse, we find out the install crew of 3 young guys is paid only $225, so do the math on the HUGE profits SS makes. The tub is only worth maybe $2-3 K.The biggest debate and point of contention was the height of the step and they ultimately LIED in a very large way.

The finished height/ actual step level is about 6.3" which is about nearly DOUBLE what they claim it will be. I even debated the whole subject with their slimey, arrogant salesman/rep "Mike" during his visit and we went back and forth on this. He promised it would be a much lower height, around 4", and it is not.

When we called to complain, the equally dishonest, slimey woman said "did you read the fine print"? There, in tiny letters it states that their claimed height is BEFORE installation. WHAT GOOD WOULD THAT DO ANYONE? WHY WOULD WE CARE WHAT HEIGHT IT IS EXCEPT AFTER INSTALL?

Like many others have said, it is a bad, bad waste of $$. The other problem with these is they are too small inside (think space capsule), even for a smaller bodied lady like my mother, AND the bulky handle inside the unit gets in your way.

The water heater was another problem and LIE, as others have stated. We upgraded to a 65 gallon rapid recovery burner unit and it is still insufficient to use with a comfortable water temp. expectation. Even worse still, for the $$ you would expect a proper ceramic tile surround or other in order to protect the wall. NOPE!!! The floor patch was also very amatuer so STAY AWAY from Slime Step. Buy instead a roll-in type curbless shower, it will cost much less.

"Full Retail Value"=19,488.00$; AARP discount=2,000.00$; "Helping Hands Coupon=1250.00$; "Customer Reward Program"=812.00$; Cash Savings=1080.00$; Total=15,426$.

"Dim-witted" I; I could have bought a KIA SOUL instead! Company does not have a "life-time warranty". 12/6/18=Flooding begins ("white tank under tub popped off");
12/28/18= Flooding=defuser replaced; wrong tube diameter; 3/24/19=Flooding on bathroom floor into kitchen; 4/24/19=filed BBB complaint. Safestep said to file insurance claim. I refused;
5/15/19=tub flood; reported to Chrystal; 5/16/19=Ashley insinuated I was at fault!;
5/17/19=Christal told me "I could save money" via Medicare; 6/4/19=I requested tub removal.
3/16/20=still waiting. Tried tub and it flooded bathroom. Updated BBB.

As with other complaints, I did have to up-grade water heater to fill tub. I did follow instructions to bleach/soap clean. I have done so weekly. This cleaning requires me to fill tub with hot water, jet, and rinse. The plastic tubing under the tub continues to fill with black sludge regardless cleaning.

My tub has yet to be installed. Does the finished product look good? Yes! But.... Let me tell you the process I had to go to and it has still yet to be inspected. I still have to finish my vanity. This is the main reason an inspector hasn't been called out yet.

This company came out gave me a written estimate and we got financed and approved to move forward. There was an outside permit company that came in and pulled the permit, but I'm assuming it is not their business to check what is there and what is not. They only permitted to change a like for like tub, and install a dedicated circuit.

First of all my vanity changed location with my small shower and the safe step tub went where the old vanity was. Therefore in only permitting what they had on the job card, the inspectors will never check the existing plumbing under the house to see what they did wrong. (I had another licensed plumber come in and show me the code book in where this company went wrong.)

When I asked them about this, they said they would have to do a service call per contract. Why a service call if you did not install it per code to begin with? They relocated the door to my bathroom, and tried to not put in a new header. They tried to put a flat 2x4 in-between the 16"o.c. framing they cut above for the new door opening.

NO, NO, NO. When I asked them why did they do it that way, they said they always do this all the time. (Seeing again that this isnt on the inspection card, the inspector will never check seeing that they covered it up nicely.) I had the call the company, the company sent out the construction company installing it, and then they had to bring out another crew a couple days later to do the proper framing.

(If they do this all the time and their main customers are elderly, I would think they are taking advantage of people and the home owners themselves are not seeing this) First off in an earth quake, they tell you to stand under a door frame as the header will protect you from the house falling in, and the way they framed it could have caused serious damage and injury.

Also when they said they would do paint ready, they tried to tell me they were only to do to the sheet rock. UMMMM, NO! That is not what paint ready means. They also relocated a new outlet and moved my light switches. This again was not on the permit card, but in my contract. So who is to know they are doing this right? When moving the door framing, this triggered the need for a new outlet per code on my bedroom wall. Why wouldn't they know this? I had to tell them.

I had to contact the company again and in turn they had to contact this main contractor doing this work. At the end of the day, yes they Installed it. They also left a over head framing right in the middle of my doorway in the beginning and I had to tell them to come back out and fix this too. And yes, I have pictures of this all.

I have asked several times for a break down of this project for cost perspective, and they have yet to provide this, even when they said they would. Per California contractor law, they must provide you with all sub contractors working on the site, which they didnt do this either.

The sub contractor they have working for them was cutting corner and it isnt safe. I would not recommend this company, And if you have been a victim of this type of work, I would recommend you consult an attorney to which I am doing at this time. I am assuming that the main target for this product in California Are older individuals, and there are laws now against taking advantage of elderly in construction that is punishable by a fine and Jail time.

We had this WORTHLESS and DANGEROUS CRAP so-called "walk-in shower" installed a couple of months ago in 2019. After about a week we noticed a wet spot in the ceiling in the living room which is directly under the bathroom. I checked to see what it was and noticed that there was NO caulking along the floor at the base of the shower. They sent someone out to fix it and I thought that everything else would be alright. I was REALLY wrong!

Today (2/15/20) I went to take a shower, and about 5 to 10 seconds after turning the water on, the ENTIRE shower assembly blew off of the shower wall and hit me in the head! The ONLY thing holding it on was some kind of cheaply made connection at the top, and a round piece of 2-sided tape at the bottom. There were NO SCREWS OR OTHER FASTENING HARDWARE OF ANY KIND holding this piece of junk to the wall, although there were holes for screws in the shower assembly itself but screws and brackets were NOT used.

After close inspection by family members who work in the construction trades, we noticed just exactly how AWFUL the workmanship is. DO NOT USE so-called SAFE-STEP!!! There is absolutely NOTHING that is "safe" about them!

Made a call to safe step in late 2019 and set appointment Asked about pricing and was told the wouldn't give any price over phone. Told them I didn't want final price just a base price of tub. The appointment was cancelled a couple times but we finally met on 2/5/20. Amber the sales lady showed us a video and explained the tub options.

After about 60 to 90 minutes I asked for the price still continued the sale. Due to medical issues I told her my blood sugar was low. After taking care of my medical issue she finally gave us the price over $19000.00. She deducted some discounts and brought it to just under $16000.00. She took pictures and measurements we signed the paper work. I went to my computer and watched some videos and read a bunch of reviews that night and next morning. I had a couple more question so I called customer service. Had to leave message. I kept calling that number and any other number I could find on the internet and the contract. The only number I talked to a person was when I called the number to buy a tub.

Finally talked to Pam at number to cancel my order. We talked at length and she gave me some more numbers for customer. I called those numbers and left more messages. To this date I have not had a call returned. I found my sales person number on the contract and called her. I explained my concerns about not being able to get a hold of customer service and she gave me the number to Kevin the installation manager. We finished our conversation.

Kevin called me a little later and answered my questions and I explained my concerns about not being able to reach customer service or getting a return call. He said that was uncommon. He gave me his office number and cell number.

On 2/8/20 Pam called me and asked what I had decided. I told her I still haven't received a return call from customer service. I am torn because I think this is a good tub and really think it would be good for my health. I JUST CAN'T GET OVER THE FACT ABOUT NOT BEING ABLE TO TALK TO CUSTOMER SERVICE OR RECEIVING A RETURN CALL.

No stars. I wonder if it is common place for a salesman to take advantage of an elderly couple. Especially if one of them was going to be entering hospice 4 days after installation and passed away 5 days later. Also the surviving spouse is legally blind.

This is absolutely taking advantage of the elderly. Not sure how this salesman sleeps at night. This guy at the very least should have spoken to another family member before the final sale was closed, but that didn’t happen. Instead he demanded the down payment. And to top it all off, after one bath, the tub leaked and required immediate repair. Do not do business with this company!

Worst purchase ever made.. purchased a fifty gal water heater. Still will not put enough hot water to take a bath. POS rip-off. I guess I’ll learn my lesson one day.. biggest 13000 dollar scam on the market!! Should be put out of business.. Yes I’m filing complaint with BBB. Won’t do any good. I’ve had this tub for ten years and never got to use it!!

The number 1 worst investment I’ve ever made. Save yourself the massive headache and do NOT by one of these hunks of junk. Our tub did not work from the moment of installation (2017) to the current date (end of September 2019) and the last time I finally reached someone after being transferred 5x, Lisa hung up the phone on me. Great customer service, right?

Whatever you do, do not get a Step-In Tub! We paid $15,000 for one and it only fills half way, up to knee level. They told us we have to get either a new hot water heater or a booster on our current tank. We called in a plumber and he told us they are wrong on both accounts. We do not need a new hot water heater, and a booster would have blown out all our lines! When we called Step-In Tubs, they gave us the fifth-degree asking “who did you talk to? What is their name and number? Are the licensed?”

They finally scheduled another tech and we have been waiting two weeks now - with no tech!!! Today, Step-In Tubs hung up the phone! I finally got mad enough and made a complaint with the BBB, and now within the hour, supposedly a tech will show up at my house. I am not holding my breath.

I agree with the writer below with regard to my tub not filling up with hot water with a 40-gallon water tank. Salesman was very misleading, as he went to my basement to look at my water tank, then saying “yes your water tank is the right size”, not mentioning that I’d have to buy a separate water tank in addition to the one I have in order to fill it with hot water. There is SO much paperwork to initial, it’s crazy. Called company and they claimed I initialed the place that stated a $750 credit for another water tank. Not at any time did the salesman mention that... even after taking the effort to go to my basement. I’ve had my new safestep tub for 7 months now and have not yet taken a bath! After spending over $13,000 that I couldn’t afford in the first place, I’m then told I need another water heater!! $1,200+ Bait and switch salesman preying on seniors. Beware, seniors. Don’t be taken advantage of like I was.

We purchased the Safe Step Tub for my 84 year old grandmother. In the beginning the sales guy, Mr. Haylon **, was wonderful until the first payment was made. My grandmother’s credit account was set up incorrectly, we’ve been trying to call him for over a year now and he has not return our phone calls. Basically, he got the money and ran. Now, we’re stuck trying to figure out how to correct my grandmother’s account. My grandmother was taken advantage of. Who does that to an elderly woman? These people have no integrity.

My 97 year old mother bought one. They did not say her hot water tank was too small. (40g). She called and told them she ran out of hot water to fill it. They said, "look at you paper work, we discounted you $750. For a plumber." I checked, it did say your plumbing "may" not handle it and contact a plumber. The first plumber said a bigger tank wont fit-shes in a condo. Another plumber said a tankless heater is $4000 venting won't be east there. They will try a $1500 50 gal tank, which is all she can afford after the tub. It's being installed today. Hope it works. They are very misleading. Would NEVER recommend them. What a dirty trick to play on a 97 year old!!! All they care us to make the sale and run!!!

If you are thinking of buying this tub I hope you read my review first. This has to be one of the worst installation jobs I have ever seen. It was placed on rotten wood first of all and we jast discovered this after they have to keep coming back to redo caulking. We have followed directions for cleaning with 1 cup of bleach to a full tub every 2 months perfectly since getting the nasty thing. We started noticing black chunks of stuff floating in tub and called and we're told to run cascade through it. This is mold people and since using the tub I have been fighting a yeast infection that regardless of what doctors prescribe will not clear up. We have to continue using cascade now for months. Upon doing this yesterday it was unbelievable what came out of the jets. My wife has pictures and will gladly show them to you if you contact her email **. If you are considering getting one of safe steps tubs I highly recommend you do not buy it unless you want continuous problems. My wife says she would not wash her dog in it. I hope this helps someone else from making this horrible mistake.

When my mother was diagnosed with ALS I went from corporate officer to caregiver. I Forest Gumped my way through the experience. One bright spot was the walk-in tubs. It changed mine and my Mother's quality of life. She enjoyed having a bath and your walk in tub made it possible when she lost the use of her legs. The system is amazing. It was easy to have installed. We received some funds from insurance so it was affordable. After a long day I found myself using the tub to relax. My Dad also got one installed in his home. It is perfect for seniors.