Safe Step Walk-In Tubs

4.65 Stars (256 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.

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Safe Step is the premier walk-in bathtub and shower provider in the United States. What we like about Safe Step is how they include bathroom modifications, plumbing and electrical work and installation in the cost of their walk-in tub quotes.

Editorial Breakdown

Customer Service

4.9 Stars

Tub Features

4.9 Stars

Price

4.1 Stars

Ease of Purchase

4.5 Stars

Overall Rating

4.8 Stars

Bottom Line

If customization, safety and the perfect fit are your top concerns when purchasing a walk-in tub, Safe Step leads the industry with personalized shopping and installation experience.

256 Safe Step Reviews

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1 Star

June 23 2021 9:15PM

The sales representative was friendly and knowledgeable about the tub however he did not know what it took install this tub. Installation was a nightmare. It took more than one day and it was a nightmare.

They taped down runners to my hardwood floors and when taking the tape off the tape peeled the finish off the floor. Then they wanted to run conduit on the outside of the house and we said we didn't want that they drilled hole in the guest bedroom to run conduit.

During putting in the tub they had a water leak thru the floor to the first floor. My house was full of dust and the noise was enough to give you a headache.

I do not recommend this headache to anyone. I certainly would not have done this if I had known this was the process. It is not worth it at all.

Julie W.
Hillsboro, MO
3 Stars

June 21 2021 10:10AM

The salesman from Safe Step was very nice. The product was very nicely installed. I'm a little concerned about it. They left and I did not know if there is a temperature control underneath that doesn't allow but certain temperature of water to get in there.

I was going to call the salesman. He said he also takes care of any repairs. One thing I'm disappointed in is when I fill the tub up to get all the jets to work, the water is about partway up, then it goes cold.

I have a 50-gallon hot water tank and my son-in-law turned it on high, thought maybe that was the problem, but that's not.

Also, the tub could have been a little wider. If people are very big, it isn't going to work for them because it's not wide enough.

Mary S.
Cortez, CO
1 Star

June 16 2021 12:40PM

I had a tub installed in October 2020. Within a month, they had to come out and repair the drain. In May I began having issues again. Tub will not turn on 50% of the time and makes odd noises. Tech came out and said a part was either defective or installed wrong from the start.

Now almost 2 months later, it is still not repaired and is not useable. Every week, they tell me the part is coming tomorrow, Monday or within a couple of days. They tell me someone will call me back in a couple of hours. NOT ONE person ever called me back.

The latest...I was promised it would be here this Monday, someone would call to schedule the repair and given a tracking number to show they did order it. It is now Wednesday.

The tracking number does NOT exist! Waiting for a call back I know I will not get. They have left me no choice but to start filing formal complaints.

D D.
Cherry Hill, NJ
5 Stars

June 15 2021 8:06AM

My wife loves our Safe Step. She has bad hips and she had a knee replacement. She's going to have to get both hips replaced. So, I thought it might be better on her.

The sales representative at Safe Step did a good job and the people that came out to do the tub couldn't have been any better.

The craftsman was Herbert, and his son was there also to help him install it. Herbert is an outstanding craftsman and when he left, I felt like I gained another brother.

They went above and beyond. Our bathroom is not like a regular bathroom. It has slope walls and I was a little concerned about them cutting the plastic to fit the walls, but they did a great job.

My wife likes all the features with the bubbles and air. I'm usually a shower person. I haven't used it other than a shower, but I like it.

David W.
Darlington, MD
1 Star

June 10 2021 1:43PM

WARNING!!! Haven't used the tub or shower. Afraid to because the install crew was inexperienced; one was an 18-year-old fresh out of high school, the other one was a 35-year-old former mechanic with no experience.

The lead guy had only been working with the contractor a little over a year. An outside contractor came in on the 4th morning, before they started caulking, and said the installation was not good work due to the large gaps in the acrylic walls and in the corner caddies.

You better talk to your salesman on which contractor will be doing the installation and not have them switch contractors on you. Let them know you want the most experienced contractor, even if you have to wait several months.
Get it in writing. We have major regrets on purchasing this tub and shower because of the install.

Charlie N.
Eden, NC
1 Star

June 09 2021 3:27PM

First let me start with commending the rep sent out to discuss the sales and installation of the tub, she was FANTASTIC.

When I set up this appointment there were 2 things that concerned me, one who was going to install this tub and 2 how much would it cost (ball park) I got hem and haw answers to BOTH questions.

From research I did online the price of one of these tubs with installation was around $10,000. HA...HA HA HA...the one year price was between 22 and 23 THOUSAND DOLLARS!

Now with a few discounts that price would come down...HA HA HA about 1% yea, ONE PERCENT...and that was if I agreed to order one THAT day. RIDICULOUS!!

Like I said the rep was very good, for her it was a 2 HOUR drive to get here and she showed up EXACTLY on time, looked over the situation, made recommendations...THEN gave us a price.

Safe Step could have saved BOTH of us a lot of time and inconvenience had the been a little more forth coming about the price.

HOW can you trust a company that will do something like that. So be aware if you are thinking about buying THIS company's product...as for me I'm done with them.

C E.
Sparta, NC
1 Star

June 08 2021 7:24PM

It was great first 2 months, then needed a repair. That was done within 2 weeks. Now...6 months in....it does NOT work. Sometimes it turns on, sometimes it does not. Who wants to fill it all the way up on a maybe it'll work? And How do I know it's safe?

Repair came after a week and said it needed a part. Round and round for SIX weeks with customer service, supervisors, etc. Every week they promise to come fix it and still NOTHING! I am to the point of wanting it taken out and my money back!

Anon D.
NJ, SELECT A STATE
5 Stars

June 07 2021 5:18AM

Safe Step seemed to have a better warranty. It said a lifetime. I dealt with their sales agent, representative and the actual installer. The interactions were all affable.

Installation went fine except we had to wait some time before getting everything in. When they got it in, there was one part that I had requested that they were not able to install.

I requested the glass enclosure and they determined that it could not work in my situation. So, they had to make an adjustment. There was a discount of about $100 because I was not sure what the component cost.

There was no itemization. I requested the jets, rain shower and glass frame. I did not get the individual cost for those items. I got the cost of the whole group. Then, when I had to change from the glass to the curtain, there was a reduction of $100.

They gave me everything they had except the glass frame. I have the water jets, the air jets, the heating and the handrails. I had handrails, but they took them off and they inserted their own.

I'm happy with my Safe Step the way I expected to feel. I am used to getting a soak in water because I have very serious arthritis. So, it is very soothing when I get in there.

At first, I wasn't used to adjusting the jets. They were very powerful at first and I thought they were a little too much, but they showed me how to reduce the pressure. So, it's working okay now.

I haven't been able to thoroughly enjoy everything though because there's still something wrong with the aroma. I haven't been able to use it because it's become unglued.

They need to do something to have it work. Safe Step sent someone here about a week ago who tried to fix that, but it hasn't been fixed yet.

It took me two years to decide to get the Safe Step, and I had to wait about six weeks to get the equipment in, and I paid down on it. I still had to wait a week to get the shower curtain.

I have to call the representative now because she went out and bought a curtain and rods because they had not sent it.

When she bought the curtain and rods, they did not have enough rings for the curtain. So, I complained and told them there were two missing rings, and I had to wait a little while.

There was a little bit of confusion or delay in the request. So, she felt compelled to buy it here and bring it to me instead of waiting for the delivery from the factory.

There was a little timing issue in the communication between the factory and delivery here because she wanted to let me have the curtain rods because I couldn't take a shower without that. She went out and ordered it someplace.

The request for everything I asked for came but because of the problems they had in putting in the glass frame, we had to change.

Waveney B.
Washington, DC
3 Stars

June 05 2021 5:19AM

I took the time and had Safe Step come out. The guy that presented it did a pretty good job and that was something that I was interested in, and it seemed to have the options that I was looking for.

It was slow before the product ever got to me, but the people that did the installation did a wonderful job.

They were absolutely professional about it as far as coming and making sure things were clean. They left everything well done and cleaned up. So, I was very happy with that.

I've got a little bit of problem though. My hot water heater, evidently, wasn't big enough. But Safe Step kind of presented that it was, so we waited several months before we ever got the thing back in.

The first time we tried it, we run out of water. I've only used it twice since I had it installed because I'm trying to get squared away on this heat of the unit.

I have a brand-new 50-gallon water heater that was put in just almost a year ago, and I was kind of told that it would work, but it doesn't. So, we're trying the slowly turn the heat up on it to see if I can get it to work to give me enough water.

Another thing was, they did not have the shower curtain. I called in on that and it just arrived here this week. Right now, we're trying to make this happen.

When I started calling in when I was having the hot water problem, it seems like I couldn't get anybody to call me back. I left messages and couldn't get anybody to call me back. They were kind of slow on getting back to me.

The product is beautiful, but it's like a very expensive eyesore right now. Either I have to put another heater in or I find out if this one is going to work or not. But overall, it looks like that's what I want as far as something to use.

Sam M.
Pasadena, MD
5 Stars

June 05 2021 4:05AM

Everything was going good with the Safe Step installation until they ran into an issue with the corner pieces.

The gentleman that installed it had quite an imagination, because apparently, we weren't told that they couldn't order the correct size. So, he had to cut and he was under stress, but he did a good job.

At first, we thought we were going to have to wait again to order the correct size, but then, the installer was told that they don't make the tubs in the size we needed them, which unfortunately wasn't told to us when we ordered it.

That was a little downfall but he made it work and my parents were happy with the results of how he did it.

The only thing is the little lip thing that's on the bottom of the water doesn't come out. It would need to be probably a little bit higher. Other than that, it's a great shower. It's helping for what we need it to work for for both of my parents. It was a good investment for them.

Vickie G.
Pueblo, CO
1 Star

May 06 2021 6:32PM

I am still waiting....over a year later, for the contractor to not only fix what the "retired" Safe Step contractor screwed up, but for the 2nd safe step tub contractor to fix.

The manager is located in Southern Oregon. She is very difficult to deal with. Still have not received service. Very unsatisfied. Getting ready to seek legal recourse.

Becky M.
McCloud, CA
5 Stars

May 05 2021 1:15AM

We have a smaller space that made it decisive to go with Safe Step. The fact that it's the number one certainly was added to the ease of making the decision.

The sales representative from Safe Step was very informative and not pushy, but he was a good salesman.

Because it was a tight space, the install took considerably longer than they thought it would because the installers had to do extra things and kind of change the plumbing and rewire because we needed an extra slot in the fuse box.

They had to come back and put an extra silicone in. The work quality is very good. They were very nice guys, and they were friendly and attentive. They were honest and hardworking and they also think that I was very patient.

Both my wife and I have used the tub. It is for my wife, but I used it first so that I would be familiar with the different buttons and levers and so forth. It was good.

The tub has very good features like the small bubbles thing and the micro thing. The seat warming up is good, the quick draining is very good and the control panel there on the right side is very handy. It was impressive. I would be happy to recommend to friends.

Leonard K.
Albuquerque, NM
5 Stars

April 29 2021 10:48AM

Safe Step's service was excellent. There was one major thing that I was quite upset about. They should get that whole bunch of white paint off of my wall. Those walls were custom-painted. There were colors. They were not white. Other than that, the installation was great. As far as the tub, I like the little bubbles and the lights.

Steve F.
Chandler, AZ
4 Stars

April 27 2021 9:08AM

The Safe Step salesman got a little bit huffy when he thought I might not get the product, but he was okay. The construction guys and the guy that came and saw what it looked like and what they were going to do were great. I was really happy with them.

As far as the tub, the step is very small. It's very shallow. You have to get in and close the door. If I weighed like four pounds more, I would have a hard time closing the door because it's very narrow.

The part I don't like about it is you have to close the door when you get in, turn the water on, and you have to wait until it starts to fill up and the water gets hot.

What I do is I turn the water on in my lavatory and get the water to get over here and get hot. Then when I get in there, it doesn't take that long for the warm water to start getting in there. You have to be in there because you can't open the door once you start getting water in it.

We did have problems in the beginning because the day that they were installing it, the door was damaged, so we had to wait until they ordered a door and wait until the door got here.

I have been waiting for about six weeks. The door got stuck in Texas because of whatever happened with the weather. It was nobody's fault.

Olivia H.
Gilbert, AZ
5 Stars

April 26 2021 2:28AM

Safe Step put in the wrong product. I didn't know until they had it all in and I said, "Well, that isn't the one that I ordered." They offered me a discount and I said, "Okay, I'll take the discount" because it was already in.

Then the company changed their mind and didn't want to give a discount. They wanted me to have what I ordered. So, they're bringing it on Wednesday. But I'm satisfied with the one I got. They don't have to bring the other one and put it in.

I like the jets on the one I got. They feel good on my back, my feet and my legs. I sleep better. Overall, I love the product.

Betty D.
Bullhead City, AZ
5 Stars

April 24 2021 6:02AM

I like that Safe Step only did the step-ins. Other people did not and they did other things. Also, Safe Step's warranty on the tub made a big difference to me.

The sales rep did a great presentation and spent a lot of time here explaining everything and showing me everything. It was a very complete presentation. He answered all my questions. He was very well-informed. He didn't hesitate on any of my questions.

My tub has everything but the shower. I use the hydrotherapy. It's very therapeutic. I don't really have any issues, but I do a lot of things around the house that makes my muscles a little sore. So, it helps out a lot with that. The jets and the comfort factor are what I appreciate the most.

Having the Safe Step now, I take a bath more often. I'm usually a shower person, but I had a big garden tub and I never got in it. So, this is a change for me and it's appreciated. You should buy one, too.

Diane H.
Mesa, AZ
5 Stars

April 22 2021 2:27AM

I enjoy the jets and and the micro bubbles on my Safe Step tub. The guys who came to install were very knowledgeable, very friendly and they absolutely knew what they were doing. The teamwork they put in putting that thing together was awesome.

They put out tarps before they drag anything in or out. They were very attentive to make sure they didn't do anything that would cause some damage to the walls. They were very aware of what they were doing. They did a great job. I was very impressed.

I was surprised they got it installed as fast as they did. They came in at 8:00 in the morning and were walking out the door at 1:00.

One guy was in the truck putting pieces together. The other guy was in the house, cutting pipes, setting things up and moving things around, so it would just slip right in.

They picked up the tub, sat it down and hooked up everything to it. They had absolutely no problems putting that tub together.

We've had the tub for about a month or so. It is on the pricey side but we feel like it's very much worth the investment. I've got arthritis in my back. I just had a knee replacement.

After working, doing any lifting on a particular day, my back is sore. I get in the tub and it takes care of it. Those micro bubbles make a humongous difference. I'm glad that the salesman talked me into it. I feel so clean when I walk out of the tub with those micro bubbles.

Safe Step really stepped above and beyond. I'd tell others to buy it. I would steer them to the guy that does the sales. He was excellent. He really made the sale more than anything else.

He was very concise in telling us what it can do and compared it to the competitors. I did look at it and researched it. He was 100% right. It's easy for him to sell those because the stuff he's saying is all truthful.

The price tag scares a lot of people, but having that thing in the bathroom is absolutely awesome. The only thing is they could have made it a little bit bigger, so my wife and I could share it together, but that's okay. They just need to come up with a triple-seater model.

I also like that the Safe Step came from Tennessee. We are very satisfied with our unit. With the other ones I've seen, you got to lift your leg pretty high to get in there.

Some of the other ones made it look like it was just an over-glorified shower. The whole experience with Safe Step was great.

Gerard V.
Chandler, AZ
2 Stars

April 20 2021 5:35AM

We're not very happy with Safe Step. I made it a dry run. I got my knee replaced and it's gonna be hard for me to get in there and out. My wife's not that well either. We really thought it was going to be something different, but it's not what we thought.

The very first thing that happened was the shower thing got stuck and it went all the way to the roof. I had a technician come in and fixed that. It's kind of not too good for us.

I called the guy that sold it to me and asked him if he could give me a discount. He was the one that I talked to about the shower getting stuck up above in the ceiling there.

I tried to call the number they gave me if something happened to it, but they just wouldn't answer or leave a message. He got ahold of somebody, so they did send a technician to take care of the problem.

Then, when I talked about a discount, he said, "We'll talk about that later," but he never called me back, and I didn't call him back either.

The installers did cover the doors from the inside of the bathroom but it still got dust in the kitchen and the living room. But they did a good job with the work. I had a shower and a tub and they took the tub out and the shower and rearranged the plumbing and electricity.

We don't use the tub at all. That was a wasted thing for the money that I paid. We use the handheld showerhead, but not the one that hit the roof. That's the only one we could use. The big one gets all over the place and we have to wipe down the walls.

Benny C.
Benson, AZ
1 Star

April 18 2021 10:15AM

Don't buy Safe Step. The product sucks because it doesn't work. I wanted a Jacuzzi tub and bought it. I paid for it. They stuck it in. It didn't work from the get-go. Installers didn't know how to fix it. They've been back to my place twice, and they can't figure it out.

Now, I'm not in Arizona anymore. When I get back in November, I gotta call them up again and bring the parts, so it'll work. I'm frustrated with it.

Jeff A.
Yuma, AZ
3 Stars

April 16 2021 9:54AM

The sales rep from Safe Step did a video inspection of the area, and then he gave a presentation with his light machine. Safe Step looks like a quality product. We have circulation jets that shoot the water out, and I have circulation problems, so I thought it might help me. So far, I'm satisfied.

Dave S.
Sun City West, AZ
5 Stars

April 16 2021 4:15AM

We did some investigation into walk-in tubs and found that Safe Step had exactly what we were looking for. The shower attachment had an overhead shower thing that comes standard on their tubs.

We had a walk-in shower and it has a very flimsy stool in there, and my mother almost fell off of it a couple of times. So, the permanent fixed bench seat in the new tub is very helpful.

During the installation, everything was done in a very expedient fashion. I was wondering how they were going to remove the old tub, but they just smashed it into pieces and hauled it out.

My mother uses the tub for the shower thing. It also is a lower lip by almost half of what we have for the walk-in shower. So, that really helps her with getting in and out. I use the tub function about three times a week. It really helps with my arthritis.

I do have one slight issue with the tub, and that's when trying to drain it. I have to hold the lever to keep the drain in the open position.

I'm not certain if that's how it's supposed to be done. But since I'm the only one that is using the tub portion of it right now, I haven't bothered calling in about it. Overall, the tub has definitely been very helpful for both me and my mother.

Brendon W.
Los Alamos, NM
5 Stars

April 15 2021 4:12AM

The Safe Step salesman that came out was very knowledgeable in what he had to say. It's great to get in the tub. I needed something to help eliminate some of my pain. I was assuming that this bathtub could help, which it has. It's really helped a lot in my condition.

Rick L.
Peoria, AZ
3 Stars

April 13 2021 5:50AM

The Safe Step salesman did a great job explaining things. He was good at his job. We bought the tub.

The installation went as planned. The installers did kind of leave a mess though. They left like a bunch of stuff all over my floor and it tracked out into the driveway. They could have done a little better job cleaning up after themselves.

We've had some issues with our tub, and it took a while to get them back out to take care of it, but the issue has been successfully addressed. The third time we used it, it was leaking water onto the floor. I left messages for probably over a week, and nobody ever returned my call.

I finally sent a text back to our salesperson. He didn't contact me but someone from service did. They got somebody out here pretty quickly. They replaced the drain assembly.

Service is really important to me, especially when you're paying that kind of money for a product. One thing that the salesman really focused on was that their service department was top-notch.

I was concerned that nobody was returning my calls or leaving messages. Nobody even answers the phone. It's a voice mail.

If they were backed up and couldn't get to somebody, somebody still needed to respond and set a date and find out the severity of the issue because we couldn't even use the tub for a week.

Deanna L.
Gilbert, AZ
3 Stars

March 29 2021 5:54PM

The tub is good if we could fill it up. We were told a 50 gallon water heater would work but it doesn't. The water only comes up to the middle of my stomach. I see many people complaining about that.

If I had been told that a 50 gallon water wouldn't work I would have had 2nd thoughts about buying it. And what are they going to do? Uninstall the tub or buy me a larger water heater?

My water heater is pretty new so I guess I'm stuck with a tub we don't enjoy like they told us we would.

Michael O.
Lincolnwood, IL
1 Star

March 15 2021 1:10AM

WARNING!. The lights have never worked. The door handle takes a strong person to latch. The button on the hand held shower head is extremely hard to push in need another strong person to push it. The grab bars are slippery. They are not textured.

The on/off water handle is hard to use. You have to listen and feel for the click to know that it is turned off. The drain control came apart and when I stepped on the drain it stuck closed. I had to use my fingernails to pull it open.

The shower curtain, which I never received, lets water pour down on the tub and flow all over the floor. The cheap caulk did not last a year and water ran down between the wall and the tub into my basement.

My 50 gallon water heater is NOT big enough to heat the water the tub holds. The installers torn up my wall paper, sliced through my bathroom wall into my bedroom, and cut part way through a tile on my bathroom floor.

I have called many times and not gotten an answer except once. They said they would be in my area the next day and would come out. I asked about what time. He said, "I cannot tell you."

They never showed up. I have not reported them to BBB because I know from dealing with them in the past, nothing will be done.

Gail K.
Cincinnati, OH
4 Stars

March 12 2021 1:53PM

I was never told that I had to upgrade my hot water tank and that is going to cost me $5,000.00. This is a cost I never expected and was never told about.

The tub is what I expected the cost wasn't. It cost me $ 15,000 but I got a lifetime warranty. I have been able to get ahold of them when I needed to.

Joseph M.
Canton, OH
2 Stars

February 20 2021 3:28PM

The tub is ok but not all it was made out to be. We replaced our water heater to a 50 gallon but still can’t get enough hot water.

We could have spent the $19,000 on a Jacuzzi tub AND a hot tub with gazebo. Not thrilled with this tub. We are going to use a few things to see if we can make it work for us.

Sharon M.
Manila, UT
5 Stars

November 21 2020 1:13PM

I really like the tub, the only thing that I don't like is the door. I wish it opened out instead in. It would make it easier for me to clean and easier for my husband to get in.

Otherwise I'm very happy with it. The guys that done the work on it were great. They knew exactly what they're doing {fantastic work}. Thanks to them my safe walk in tub looks beautiful. Thank you.

Patricia C.
Westport, MA
5 Stars

November 17 2020 8:03AM

We like the quality and the price of Safe Step. Their sales reps were very professional and pleasant. The installers were kinda young. They were good, though. They were professional. It was just a surprise to us that they knew what they were doing at such a young age. It kinda blew me away.

As far as the product, we like the low entrance and that it's safe. I've used it and I've noticed a little bit of difference in my life. We're happy with it so far.

Ted P.
Cheyenne, WY
4 Stars

November 14 2020 4:58AM

I like my Safe Step really well. I like all its features. I had to replace my tub and I just had been putting it off. Then I thought, "Well, I might as well get a walk-in now." The reps from Safe Step were fine.

The installers were excellent. Our bathroom is very tight, and they got it all in. They had to take the door out. They cleaned up after themselves, too.

The heater doesn't really heat anything though. The seat and back are colder than ice. They said to call them if anything wasn't working. I just had been too busy.

I've told most of my friends that I have it and I really like it, but that they are expensive. I could afford it. I suggested to get it for my sister, but she just can't afford that.

Pat B.
Rocky Ford, CO
5 Stars

November 14 2020 2:21AM

I researched all of the walk-in bathtub companies and it seemed like Safe Step was the best.

The salesman really went into detail, and because I had already researched, I knew. So I told him, "You could sit here and do this spiel all day, but I'm gonna buy one." He was absolutely great.

The installers were great, too. They were here to do a job and they did their job. They got it done a lot sooner than I thought.

For me, I like that it's easy when you get in and out of the tub. It's got a lot of bells and whistles that are nice. They're all good. I realized I'm gonna have to get one of those tankless water heaters now. I've already told others if they can afford it, they should get it. It's well worth it.

Allen N.
Lakewood, CO
5 Stars

November 13 2020 2:31AM

The installation of our Safe Step was pretty quick because the guys that installed it were in a town in Nebraska close to us.

They had an install for the next day and the lady cancelled. So, they called and installed ours about two weeks sooner than we were expecting it. That was a really nice surprise.

I like the tub. My husband doesn't because he thinks it takes too long to fill. He doesn't wanna sit there for 15 minutes while it fills up with water. But that's pretty much the only complaint we have about it. Otherwise, it's been good. We kind of appreciate the convenience.

Debra R.
Sterling, CO
5 Stars

November 06 2020 6:13AM

We'd had a Safe Step before and my husband saw some sort of an ad. So, we called and ordered it. The sales reps we dealt with were great, and the installation went very well. We like the ease of getting in and out of our walk in tub. I like the features very much.

Linda B.
Colorado Springs, CO
5 Stars

November 05 2020 9:56AM

I called Safe Step and set up an appointment and it sounded pretty good. The installers did really good on the installation.

As far as the product, I shower in it, but I really haven't had a lot of time with it. There are other people here that have used it, and they like it. If there's one thing that I have against it is when it goes together up on the top, there's a line there.

When you're showering, water comes in that and goes right down on the floor. I have to put a towel there or something to keep it from going on the floor. Other than that, I'd recommend it to people because it is nice.

Barbara W.
Henderson, CO
5 Stars

November 04 2020 2:47AM

The representative was very informative and did not try to pressure us into buying the tub. He was able to offer various prices and options. He said the microbubble feature is very therapeutic and removes dead skin. Yucky I know. But he did not exaggerate. It is amazing.

I have been in many spas but never enjoyed any as nice as our tub. Really love it. Although it was very expensive we are very very happy we invested in a safe step. I fall a lot which was the motivation for getting it. But oh my! It is so much more than just the safety it provides.

I would have loved this in my early adult years even though I never fell back then. If you are thinking of getting one...if you can afford it I recommend you get one.

Jo J.
Idaho Falls, ID
3 Stars

November 02 2020 11:40AM

I did some research and found Safe Step online. Then, I called and set an appointment and they sent a salesman out. When I first met him, I was very impressed. I really liked him. He seemed to be really knowledgeable.

Before we bought the Safe Step, I had American Standard also come out and give us a bid. American Standard told me that our hot water heater was not gonna be big enough. We have a 40-gallon. But the Safe Step guy said, "Oh, no 40-gallon is plenty big enough."

It turns out, he was wrong. American Standard is right. 40-gallon is not big enough. We are now having to buy a new hot water heater on top of it because he reassured us that we had put the right equipment, and we didn't.

I'm not really pleased with that. Either he doesn't know what he was talking about or he just lied to make the sale. But it is what it is. We already have a $17,000 bathtub installed.

Now, I have to invest in another $800 hot water heater and the worst part about it is we have to buy a specialty hot water heater because it's done in a crawlspace, so we have to have the short fat one. We can't get a regular tall hot water heater.

Right now, grandma's using the tub, but she can only fill it about half full. She can get up to about her waist, which is over the first set of waist jet. But she can't use the back jets because the water's not deep enough.

It blows water all over the place. And it's not like you can fill it partway and then give it a second, turn the water off and wait a little bit and then turn it back on and get it hot and then cold because you gotta already be in the tub.

Our only option is to boil hot water and pour hot water in there while she's in the tub in order to get it full enough.

I have not been really happy with it and I haven't recommended Safe Step. They do what they have to do to make the sale. So, I told other people, "Be prepared to not find everything factual."

I should've done a little bit more research. I should've gone into some blogs and talked to people on the internet.

There are multiple things that the salesman goes over that could be an issue. Everybody has their own little things, but what turned out to be my problem was the hot water heater isn't big enough,

They need to tell people the truth. A 40-gallon hot water heater is not big enough. It needs to be a minimum of 50, which is what American Standard told me. I chose not to believe them and I chose to go with Safe Step's salesman, and now I'm regretting it.

Grandma loves the tub, but we can't get full use out of it. The installation guys were really good but the salesman kinda turned me off from it.

Shelly B.
Henderson, CO
1 Star

October 31 2020 5:18AM

The Safe Step tub is great, but they got a lot of things that they need to do as far as for the consumer. We have problems with how they measured it. We ended up accepting a smaller tub.

We had a check and I wrote the right number in the little square box, but I did not write the right number on the line where you write the actual words. They owe me money.

I've been trying to talk to them. I've tried to directly contact them. I've left four messages and no one has returned my call. So, I am not a very happy person. I don't even know whether they're aware of what they did. I need to talk to somebody so we can straighten it out.

Safe Step has a successful program. Majority of the people that they try and sell to, and do sell to, are older. The gentleman that came here was very polished. But they have a routine that they go through to try to sell it to you, and he won't deviate from that.

I was ready to do this before he ever got here, made the appointment, and he would just keep on and go step by step. I told him we wanna buy it, and he just wanted to continue. He was overselling the product. He did not need to do that.

Then he measured wrong. It came here after having to wait for almost a month for installation, and it was the wrong tub. I had to delay a day for them to bring us the right tub, and we had to do some modifications to get it in the bathroom.

But once it was in, the installer was highly competent. They did what they were supposed to do. However, they still say, "This is how you fill up the tub. This is how you do it."

We walked in there, he has the tub already filled up. We had no idea about the shower. He showed us all the features about the tub while it was full of water. He showed us how to drain it but did not drain it.

Then he took two hours after that to caulk everything. It was distressing because it took so long for them to do it. I was highly disappointed not from the standpoint that it took that long. But he didn't explain, "Well, it's gonna take me this much longer to get it done."

We kept going on. He sent his assistant in and sat down in the kitchen. I was writing the check, they were doing whatever, and I was not paying attention to what was going on. I got totally distracted.

It was a personal thing that we were gonna install it that particular day, which we did not. We installed it the next day.

The following day, I was going to have a physical procedure done, and I could not use the tub that night because he told me it took 24 hours for that caulk to set up. So I couldn't even use it when I wanted to use it before I went for my medical procedure.

Fred H.
Johnstown, OH
5 Stars

October 30 2020 9:43AM

My wife can't walk. She's in a wheelchair. I got an ad on Safe Step, and she liked the 4-inch step. We really liked the guy that came and sold it to us.

The tub had everything we wanted. It's more expensive than anything else out there, but that's what we wanted, so we got it. The quality is good.

Three nice guys came out to install. They did a good job. I'm not unhappy at all with what they did. We have a little bit of a leak, though. But we're happy with it all in all.

Harold B.
Delphos, OH
1 Star

October 28 2020 7:54AM

There was a tub in here and it was jetted. It was way tall and it didn't work. We've already got a walk in shower. We decided, "You know, it's gonna come a day when we need this." So, we got the Safe Step.

The sales rep was very nice. The installers were really nice as well. I'm not sure everything was true the way the tub turned out. Our tub's been leaking.

I got in one time and I had to climb out on a ladder. The water wouldn't drain. I was freezing to death. I had to holler for my husband to bring me the step ladder. He held me out.

I just had a technician come out yesterday and work on my Safe Step tub. Evidently, the tub has been leaking into our crawlspace. And I'm hoping that takes care of the musty smell in the house. So far, it has.

I can't give enough credit to the technician, Kim. She showed us stuff that I was never shown. She did a fantastic job. She worked here all day and she took care of everything that she could, except the fast drain still needs to be replaced.

Sharon G.
Kokomo, IN
5 Stars

October 23 2020 7:56AM

Safe Step has always been the number one option. Once we saw that, and saw it in somebody's home, we were down. We didn't look at anybody else.

We had a pretty pleasant experience the whole time. The young lady that came and sold it was very thorough with her presentation, and so we were sold. We liked the way it operates. I thoroughly enjoy the tub.

Johnnie B.
Louisville, KY
5 Stars

October 21 2020 4:19AM

The Safe Step rep was very nice. He explained everything. The installers were very good, too. They were very nice and very polite, and they knew what they were doing.

We haven't used the tub as much because we're still in the process of remodeling the bathroom and the utility room. My grandson took a bath in it the other night, and he loved it.

Once we get situated and we know we can just go in there and do what we want to do, I think we'll enjoy it a lot better.

Patricia D.
London, OH
5 Stars

October 19 2020 2:49AM

The Safe Step representative was very good. The installers were excellent. They did an excellent job. The only problem I had was when the lights in the tub wouldn't come on after they left. I had to call to get somebody to get it going for me. But eventually, we got it figured out.

I like all the features of the tub so far. I feel safer using it. I would recommend it to anyone who doesn't have one.

Joan N.
Madisonville, KY
5 Stars

October 17 2020 10:29AM

Our Safe Step takes getting used to. If I was a fat person, I wouldn't be able to get in it. It's small, and my husband's six feet. But we got it to be safe.

I was sort of in a hurry to get a walk-in tub because my husband had had a fall and a stroke. It was not safe for him to step into a tub like what we had.

The gentlemen that were here putting it in were perfect. They cleaned up after themselves and we were very satisfied with them. They were very kind, courteous and clean. If I asked a question, they answered it.

We pretty much left them alone so they could do the job, and it was very good. Once they're through with everything, they demonstrated all the aspects of the tub.

I was a little disappointed in the jets because they really don't do a whole lot. But whatever they do, they do. I realized you have to fill the tub all the way up for that micro thing to work. So, it needs a lot of water.

Overall, it's a good experience all the way around and we are well satisfied. I would recommend Safe Step to a friend, especially to an older person like we are.

I would recommend to them depending on their size. The size of space they have to work in probably has something to do with the size of the tub.

Louise G.
Smiths Grove, KY
5 Stars

October 14 2020 4:53AM

My wife has had a lot of health problems. She couldn't get up out of the bathtub. I called Safe Step and another place and Safe Step answered first and they came out and I was satisfied with what they offered, so I took it.

The salesman that came to our house pretty well explained everything to any questions I had. I was told the installation would take about eight hours and it took them about four. The installers did a great job, and they were very cordial. They cleaned up their mess.

When we first had the tub in, it leaked a little bit. But I called them and they came out and it was the door that needed adjusting. They fixed that and it's working perfectly now. I like the shower, the circulation and the jets.

I would suggest anybody that gets the walk-in tub should get the shower. If they don't get the shower, they should get the shower curtain. It keeps it from splashing out. But it's great all the way around. Safe Step surpassed my expectations.

Steven D.
Evansville, IN
5 Stars

October 13 2020 8:17AM

My Safe Step walk-in tub has been good so far. I like it. It's helped me. It's making a lot of noise, though. It's really loud. It only lasts for about a minute, then it simmers down, but it doesn't seem right.

Other than that, I use all of its features. I had them mostly figured out. There were just a couple of things I'm not sure of yet. I would recommend Safe Step but every time I mention the price, it scares everybody off.

Gene S.
Indianapolis, IN
4 Stars

October 12 2020 3:14AM

We have a lot of muscle pain so we thought that a Safe Step tub would help us. The Safe Step rep was good. The installation went good, too. The guys knew what they were doing. They did it all in one day and they did a very good job. I enjoy our tub. I like the rain shower part of it.

Kyle H.
Monterey, TN
5 Stars

October 11 2020 12:01PM

Safe Step was great. The only little problem that we have so far is one of the panels didn't come with the tub and they said they would send it to us and we haven't received it yet. Other than that, everything's fine. I like the jets. We're very satisfied.

Tom K.
Lafayette, IN
5 Stars

October 11 2020 3:06AM

I love using my Safe Step walk-in tub. It's wonderful. I don't have to worry about falling. I just walk on in.

Mae M.
Evansville, IN
5 Stars

September 23 2020 3:33PM

We are using our Safe Step almost every day, and the difference in our health is amazing. Casey has had neuropathy in his feet and some in his legs, the tub is improving the numbness in the short time we have had the tub.

This he has had for 20 years, getting worse as each year, he was at the point that he was not able to feel anything. For most people that would not be a problem, but Casey is blind and needs to feel his feet to walk, and also used for sense of direction.

This is the best money we ever spent, should had bought sooner. For myself I have RA, with arthritis this is so helpful if one of my joints hurt, or the weather changes every joint hurts, so my quality of life has improved and I am thankful.

Sharon and Casey D.
Wyoming, MI
4 Stars

September 23 2020 2:06AM

The tub experience is a (5) excellent but exterior inspection panel is loose and poorly installed. The installer should have corrected it and the final briefer should have seen it. Therefore my rating is downgraded to (5) good.

Rafael R.
Bradenton, FL
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