Safe Step Walk-In Tubs

4.65 Stars (256 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.

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Safe Step is the premier walk-in bathtub and shower provider in the United States. What we like about Safe Step is how they include bathroom modifications, plumbing and electrical work and installation in the cost of their walk-in tub quotes.

Editorial Breakdown

Customer Service

4.9 Stars

Tub Features

4.9 Stars

Price

4.1 Stars

Ease of Purchase

4.5 Stars

Overall Rating

4.8 Stars

Bottom Line

If customization, safety and the perfect fit are your top concerns when purchasing a walk-in tub, Safe Step leads the industry with personalized shopping and installation experience.

256 Safe Step Reviews

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4 Stars

April 12 2022 10:16AM

The installation of our Safe Step tub went great. The installer did a very good job. We love our tub except for two things. It's not long enough. So, we have to sit on the seat, but that's not their fault because we didn't have enough room for it.

Also, it doesn't fill up high enough for the hot water. I have to sit on the floor of it in order to get it up to my shoulders. The rest of it is fine. We enjoy it. It's very soothing to sit in it.

Patricia H.
Swansboro, NC
5 Stars

April 12 2022 8:15AM

We are very pleased with our Safe Step tub. All the features are super great. I use the tub quite a bit, and it helps me out because I have fibromyalgia and issues with my knees.

It even has gotten my husband to utilize it also because he was always using a shower. Safe Step has been great for our family.

Safe Step's price was excellent. We reviewed another product but there weren't as many features as the Safe Step one had that we were looking for as far as the warm seating because I utilize that too.

I'm crazy about the different colors because that really kind of helps soothe the mind. I do use that quite a bit. I like having Bluetooth because I sit there for a long period of time. I do utilize all of the features that it has.

I've tried the exercises in the tub, and it does help with my knees and the stretching of my legs. So, I definitely would recommend it, too. I have a granddaughter that has come over. She's into sports and she loves it because it helps her with her stretching.

We also have a granddaughter who is pregnant and she uses it, too. She loves it. It kind of helps her out with her little aches. Any age group would benefit from it. It has given us everything.

Marie P.
Bonita Springs, FL
4 Stars

April 11 2022 12:11PM

My wife said she would like a walk-in. We got one from Safe Step. We were also thinking of the health possibilities that it would provide us because we're both in the 70 age bracket.

The installers did great as far as we were concerned. We had to make some modifications to what we originally had set up, but everything went fine while they were here. They took care of things in an expeditious manner. They were polite and helpful, answered our questions, and gave us a demonstration.

Whenever I tried to use the tub, I'd go, "Uh, I made a mistake." I go upstairs and shower in another bathroom since we've had it because it's too complicated for me.

Chip P.
Fredericksburg, VA
5 Stars

April 09 2022 6:50AM

The Safe Step sales rep was quite a nice guy. He seemed knowledgeable about what he was doing. He was very honest, too.

The installers were good. They told me they'd be done within the day, and they were done by about 2 o'clock in the afternoon. Everything was working well and they demonstrated it.

I like my walk-in tub and that it's made in the United States. It was a good value for the price. I liked the idea of being safe to get in and out of the bathtub because the one I had was very low and I was very afraid of it.

This also has a shower package with it. So if I don't want to get in the bathtub, I'll just take a shower. I've taken more showers with it than I had baths but when my legs feel like they need it, I'll sit down in the bathtub and I'll enjoy it that way. I don't ache as I did.

It isn't inexpensive, but I feel that anybody that has the means to be able to do it, as they get older, they better do it because it's a blessing in disguise.

Charles C.
Winchester, VA
2 Stars

April 09 2022 6:28AM

I like all the bells and whistles of the Safe Step tub. It was a quick drain. It takes three minutes and it was empty. I like the heated seat and back that you could put on as the water is coming in.

It also has Bluetooth speakers. You can play your music. It also has a place for essential oils to be smelling. It has everything.

The installers were wonderful and there was no mess. It was really surprising because they told me it was going to take five to six weeks before they could come to just install it, and it took less than three weeks.

I used it like two times for two baths. I was in the tub and I had nice hot water, and all of a sudden, I couldn't control it anymore. The remote control and the other controls stopped.

I was very lucky because I have a caregiver that was here, and we had to call the 800 number for help because I couldn't stop it. I couldn't get out.

My hands are very weak, and I could not drain it. She finally told me to flip the fuse. So, that got the jets to stop. But then I still had to get the water to drain. I had to put my head down into the water to try to lift the drain, but I couldn't do it because the pressure was so high.

My caregiver went and got me a metal spoon so I could get that in there to finally get the drain up so it would drain.

Safe Step came seven business days later, and they examined it, and they never saw anything like that. Supposedly they have ordered a new control box and I'm still waiting for that.

I couldn't believe that when I called to complain about this, nobody reached out to me to be concerned that I was stuck in this bath. If nobody had been here, I don't know what would have happened.

I wish the management would get in there when something happens like that and get to the customer and say, "Oh, my gosh, we're sorry this happened."

Kathy M.
Saint Augustine, FL
1 Star

April 08 2022 8:18PM

Wife and I placed a order for a safe step walk-in tub and shower combination, we were told that there would not be any problem for it to be installed. On the day of install we were by the installer that the size of tub we ordered, would be too much demolition for the install.

The installer then personally told me that they had a smaller tub that would be much easier install, and that the sales person would be in contact with us to set up the new smaller tub purchase and install.

My wife shortly after received a call and was told that neither tub would fit and that the only choice he had was a walk-in shower. Not what we wanted!!!!

I called the company and was told that the “VP” of install said that it was impossible to install any tub with only seeing bad pictures and measurements due to lack of room to move the tub through the house. Even though the installer that was in the house guaranteed the it was possible to do the install with a smaller tub.

If people are not willing to do an install with the full permission of the homeowner to do whatever it takes to do the install. Then they deserve to lose the money they would have made for the tub and install. And deserve the bad write up for very pure customer service.

On the plus side we were told that we would get a refund, will wait and see if it happens. We will not recommend.

Robert B.
Sioux Falls, SD
5 Stars

April 08 2022 10:52AM

We like the product from Safe Step. My wife's 75 and I'm 74 and we both have arthritis, and it's easier to bathe and also, we like the pain relief. Taking a bath in that and using the "bubbleator", as I call it, eases the pain long enough for us to get around for the day.

I kind of enjoyed the salesman's pitch. He was a pro salesman. The installers were really good. They didn't make any mistakes that I can see, and the county came out and okayed it. So, it's all good to go.

It's just that we had to buy a new hot water heater because the one we have was too small. So, we had to go up from a 40-gallon to an 80-gallon.

The tub came to $18,000. We were lucky enough to be able to afford it, but a lot of people these days are in economic trouble. So, I'd be careful about getting into it unless I can afford the 18,000 or a monthly loan payoff of anywhere from 200 to 350 depending on who you go with and what the rate is.

Charles B.
Leland, NC
5 Stars

April 07 2022 12:16PM

Safe Step has been great. I would recommend it to a lot of people. We decided to go with it for water therapy, and it has been doing wonders for my legs. I've been having leg spasms for four years, and the first time I used the tub, I didn't have any spasms.

So, I'd come to get in it every evening, spend 20 minutes just up to my knees to work the bottom part of my legs, and it's been doing wonders.

We got the shower package, but the one installer forgot to bring the shower rod. The way it was installed was not the way the salesman thought it would be. The installer was gonna come back. He didn't. We texted him a couple of times, and we didn't hear back. That was the only thing.

I'm short enough that when I stand under the shower itself, it doesn't spray everywhere. So, I'm gonna take over and not hang a shower curtain. So, I didn't call. I thought I don't wanna cause problems for him because he was a very nice man.

Other than that, everything is working the way it should. The warranty was the biggest reason we went with Safe Step. We're very satisfied with it.

Brenda T.
Alexandria, KY
5 Stars

April 07 2022 5:11AM

The guys from Safe Step were very considerate, and they did a wonderful job. One thing about the tub is it should have a soap dish glued into it somewhere. Also, we can't copy from our telephone. So, when they send us a receipt, we'd like to have it in paper.

Florence R.
Accident, MD
5 Stars

April 06 2022 1:07AM

I had a very good experience on the whole with Safe Step as far as getting it installed and them explaining it. What I didn't have a good time with was the inspector that's supposed to come because there was a mix-up with the plumber. The inspector was supposed to come out.

Evidently, they claimed they didn't get the message, and we went a week with the tub just sitting there and couldn't do anything. I finally called the guy that came here and sold it to us and he got on it.

Other than that, my husband uses the tub. My stepson is here from Indiana and he did the shower today, and he loved it. He's got a smartphone so he was able to program music. We like it.

Sandra G.
Richlands, NC
2 Stars

April 05 2022 9:10PM

I purchase this overprice tub in March 2022. The salesperson lied from the start. Told me my 40gal water heater was plenty to use this tub. Got the tub installed and can not use it due to not enough hot water! So I purchase a hot water tank booster as the service tech requested. Still not enough water.

I had to make a this huge investment for this tub and now I will have to upgrade my hot water heater. Their service sucks. Their customer service sucks and I would highly recommend if they call you hang up! They will lie and deceive you! Safe Safe Tubs SUCK.

Rickey H.
New Castle, VA
5 Stars

April 05 2022 4:47AM

I had two Safe Step tubs in Massachusetts and this one here. The product is excellent. If it was a 10-star, I give it a 12. The only thing is with the three installations, one time was really bad. That was my first time. But the last two times, my installation has been excellent.

I told the sales rep right up front, "Look, this is what we're doing. We're looking at Kohler." But I also said, "Since we've had two Safe Steps and the product was excellent, we decided we'd see what the quote was." He explained everything again and he didn't have to explain much because we owned two of them in the past, but he was excellent.

There were two installers who came. They spent three days because they had some construction there. They did a fabulous job in fixing everything and what they had to tear down. We couldn't be any happier.

As far as the tub, it's nice to sit in there and have Jacuzzi going. Now, we got Bluetooth. I like being able to relax. My wife uses it more than I do and she usually takes a glass of wine with her and I don't see her for probably 45 minutes to an hour. I'm very satisfied. I would highly recommend Safe Step.

Michael C.
Waynesboro, VA
5 Stars

April 05 2022 2:19AM

I like the sales representative from Safe Step. The technicians that came out for installation seemed knowledgeable, professional, respectful, courteous and friendly.

As far as the tub, I like that I can get in it. I do wish the foot part was a little bigger. I like to take a shower, and I'd like a little more room to take a shower. It also would be better if the plug was on the faucet side and not the seat side because when I'm taking a shower, I keep stepping on it.

One other thing on the plug is when you fill the tub, you have to hold it open for a while because the power of the water keeps shutting it off. You still have to sit there anyway, so it doesn't really matter but if you're not paying attention, it shuts, and you're not draining and you think you're draining and it takes longer.

Also, the shower wand only does one thing. It doesn't have different settings. like the massaging pulse, and it doesn't have that. It just has the shower feature.

Melanie G.
Hampstead, NC
5 Stars

April 03 2022 3:10AM

My mother absolutely loves the Safe Step tub. It's been a great improvement. Using the water jets has increased her mobility. It's much easier for her to be independent and bathe herself.

We enjoyed the salesperson, Doug, tremendously, felt comfortable with him from the minute he walked in the door, and he explained things better than any other company that we talked to. We talked to two other companies.

Also, Safe Step's price was better than the other companies along with the timeline to get it installed.

We had to have the installers come back a week later because we didn't have hot water going into the tub. The temperature control was not calibrated when they installed it, but it was still a good experience and process.

We enjoyed all the people who came here and worked on the tub. The guy who came for the service call after was phenomenal, and we've had no problem since.

We would definitely recommend a Safe Step tub. We like that mom can be sitting down and still open and close the door compared to models from other competitors where you can't do that. The tub is top quality to us and we like it better than the other ones.

Ida M.
Wilmington, NC
1 Star

March 31 2022 9:14AM

The sales representative from Safe Step was fantastic, very knowledgeable, and very friendly. He explained and answered all our questions. I was expected to get a call from the representative of the company within a week, and they would have the schedule of when it was going to get delivered and when construction was going to start.

I said, "Okay, no problem." The salesman had very good building knowledge and estimates and what was going to be required of the workman in order to install the tub because not all of our doorways were amenable to just moving it right straight in.

A couple of them had the framework taken off, and then the existing shower enclosure had to have its support frame on the outside removed in order to get enough room for the unit to get in there.

As the date came about, I called back the company because I haven't heard anything from anybody. "Are they on time? Is everything cool or whatever?" I ended up speaking to a young lady who said, "No, we do not have you on the schedule."

Previously, I had gotten two other phone calls that my wife had intercepted and she told them, "No, we already have a date for installation. Everything's fine." She wasn't feeling good, so she hung up on the person.

I answered the phone on call number three and I said, "Now, listen, you guys have called me twice before trying to get me scheduled for an installation. My installation date is so and so date." The lady looked at the calendar and said, "I'm sorry, Mr. **. We do not have you on board for that. You're not on the schedule."

This was like a month that has gone by. There was no satisfaction there. She had just started working there. She had only been on the job for like two weeks. She can't get me scheduled with an actual date.

I was frustrated because I've already forked over $2,000 in downpayment and I got a $16,000 bill hanging over my head with no product to show as a reward for. So, I called back a couple of days later because she asked me to call back when her supervisor got back.

Another lady answered it. She said, "No, Mr. **, you're still not on the schedule." "Okay. Let me speak to the supervisor." "Well, he's not in right now." I had to wait another week before the supervisor got back.

The supervisor came up with a story that they had overbooked too many units for their workers to take place. They were going by this statistic of one-day installation. Meanwhile, it was taking two days to install.

Some of the crews are not as able or knowledgeable as others, so it's taking them about four days to install a unit, which is backloading the schedule by over a month. They were trying to reschedule everything, but they were a month behind.

Needless to say, by now, my gaskets are blown. I was ready to call this whole darn thing off. He called back within the next week and they finally scheduled me for the day of installation and he guaranteed me that he was sending out his number one crew. They're very knowledgeable. They are actually the trainers for the other crews.

The day arrived and they were supposed to come here at 8:00 in the morning. 8:30 rolled around, and I called. They said, "Oh, yeah, they're on their way." They showed up at 10:15. The lead worker looked like something out of Deliverance as far as personal appearance goes.

He did not have any type of uniform on. He didn't even have presentable clothes on as far as being a legit representative of the company.

Worker number two hasn't shaved in a while and he needed to take a bath too. In their little slang and their type of tonal quality, they assured me that they're the best team and they know what they're doing.

They wanted to know the route, how everything's gonna go, where the electrical panel box is, and where the hot water heater is. As soon as they look at the hot water heater, they said, "Well, we ain't got to do nothing there. Everything's fine that way."

He said, "Well, sir, we're gonna have to take out this framework here." I said, "Well, sir, that should have been in your job description because I've already paid for that. You got to take that all out, and then you got to put it all back in. And supposedly, you're going to put it in there and it's going to look like it was never moved." He said, "Exactly."

I just let them go ahead and go to work. Everything was moved out and they knew exactly what they were doing. On the first day, they started at 10:15 and didn't leave until close to 6:30. We were trying to be nice and put our best foot forward. We invited them for dinner because they look like they hadn't had a halfway decent home-cooked meal in a while.

On day two, they showed up 10 to 9:00. Supposedly, there was a traffic jam on I-70 and they had to pick up some fittings at Lowe's and the Lowe's store personnel didn't know where these fittings that they needed were. Their excuse was tardy.

As the day went on, things were slowly moving and we were noting the progress. 6:00 rolled around, they were still hard at it, but at least the tub's in place.

I asked the guy, "Are you still waiting for an inspector?" "Oh, no, we decided we're gonna go ahead and plumb it in anyhow. I can't wait for the plumber and I can't wait for an inspector." "Okay. Does this mean we're going to get in trouble?"

I haven't seen building permit one. Although, he said when he first got here that all the building permits have all been placed and the inspectors have been notified when to come out and check things. I was holding him to his word, but no inspector ever showed up. He did the plumbing himself without a certified plumber.

7:00 rolled around. They seem to be running on an empty tank. I did not offer them supper because now they've been there day two way over time as far as I'm concerned. It's time for them to wrap it up and get out.

That's the bottom line. I've heard enough storylines, I've heard enough excuses, I've been bamboozled long enough. I've had it with this crew.

About a quarter after 8:00, they got everything swept up, wrapped up, and they did a very nice job cleaning up after themselves. However, up in the top portion where they had to remove that section of the wall from the old shower enclosure, they had put it back up.

He explained as they were getting ready and packing up their tools and went out the door, that he did not put the crown molding that was up on the ceiling back up in there because after they rebuilt the wall, apparently it got extended by about half an inch.

So, the old crown molding will no longer fit up there. I just said, "Just leave it. I'll fix it. Don't worry about it. Have a good day. Have a safe drive home. Goodbye."

I am not a happy camper. I regret making that decision. I wanted the missus to use it so she could get used to it and because her back was hurting her. So, I thought that the water jets would do her good.

Unfortunately, what nobody had explained was not to pour baby shampoo into the water as it's filling up because it starts bubbling. As it got up to waist level, she turns on the jets. For the next two hours, I am doing a five-gallon bucket brigade, removing the suds from that bathroom.

She had poured half the bottle of baby shampoo into her. So, it was quite the sudsy motion. Because I was frustrated, it made her frustrated. It was not a relaxing situation. Lesson learned. We won't do that again. Everything's cool.

She's gone in there a couple of times more and she's gotten the massage and it's made her relax and she's felt safe with it. It felt comfortable. It may not have corrected anything, but it did ease it and makes us feel better.

Pat P.
Kinston, NC
4 Stars

January 12 2022 1:27PM

We had the walk in shower installed. They did damage to the wall in the den and the wall on the exterior of the house but they fixed it.

I had concerns about the shower throwing water everywhere before it was installed and mentioned this to Cameron ** who said not to worry they had a magnetic strip at the bottom and the shower curtain had magnets in them. This was not the case and I contacted them.

They offered a plastic self stick tube about an inch high. I said no - it wasn't going to stop the water from coming out and it looked tacky. They said they would contact me via email with alternatives. Never heard from them. This could have been taken care of by simply having a 4 inch height on the shower.

It cost $16,587 to take the old bath tub out and put the walk in shower in. I think they could have better customer care. I am disappointed.

Katherine E.
Visalia, CA
5 Stars

December 16 2021 3:04AM

I'm enjoying my Safe Step tub. The salesperson who came out and talked to me was very nice. The installation went well. The only thing is the way that the door opens inward. I shower in the mornings and then I do the tub later on. I have to turn the shower on to warm up the water before I get in there.

Ruth H.
Shreveport, LA
5 Stars

December 11 2021 6:01AM

We had a Safe Step put in in October. My husband fell in the hospital in November this past year and we knew we had to do something to ensure his safety. So, that has been a big help. I feel a lot more confident now that we have it. It benefits me, too.

Safe Step had more to offer and their product was made in Nashville, Tennessee. It's all American made, and it looked like better quality from what we saw.

Also with everybody else we talked to, they kept taking away your options. If you want to pay less, you get less. So, we feel like we got what we paid for with Safe Step. It's expensive, but it was worth it.

Their reps were very thorough and they had materials and pictures to show you how the system looked like and they explained what the features were.

The two men from Louisville who did the install were very friendly and efficient and they got done in four hours. They put it in quickly. They've done this many times before. They knew what they were doing.

Brenda G.
Somerset, KY
1 Star

December 11 2021 4:30AM

I am soon to be 86 years old and I can't stand in a shower. So, I thought that the Safe Step was the answer. I've been in it once since I've had it.

I have teenagers who are both 18 years old, and they use it regularly. To use the shower, they have to stand on a stool, climb over the top, step under a commode, and then onto the floor because the water will not go out.

It takes anywhere from 45 minutes or so enough to drain so you can open the door. Safe Step came here twice now and told me it's not their problem and to get a plumber.

I got a plumber and he said it ain't his problem, it's theirs. So, we've been fighting this back and forth. My son and I have been communicating with them. I've had a plumber out here that says it ain't his problem.

The product doesn't drain. When you take a bath in it like I did the one time to check it out, it took it 45 minutes to drain down to the point where I could open the door. I can't climb over the top. I am dissatisfied. It took $17,000 to get this thing put in and I can't even use it.

John N.
Bossier City, LA
5 Stars

December 09 2021 12:17PM

The Safe Step sales rep was nice, but the installers were kind of sloppy. They messed my floors. They tracked in a lot of debris from some stuff. They didn't wear covers over their shoes. My floor was getting dirty every day that they were here. Other than that, our new tub is good. I like the Bluetooth the best.

Jane W.
West Palm Beach, FL
5 Stars

December 08 2021 12:12PM

My new Safe Step takes too long to fill and I don't stay until it's filled all the way up and get a massage because I get too cold. The air is cold. What I like about it is I can get into it easily. Overall, I'm happy with it.

Barbara A.
Virginia Beach, VA
1 Star

December 01 2021 4:39AM

I have used my very, very, very expensive Safe Step tub only four times!!! EVERY TIME the tub has leaked soaking my bathroom floor into the carpeting in my bedroom and under the wood moulding! It is a disaster!!!

I was convinced by the sales rep that it would be a wonderful tub for me because I have MS and a degenerating spine. With monthly payments around $275 per month, I might as well be flushing the money down the toilet!!!

The repair people have been here several times without solving the problem!!! Do NOT buy this tub!!!

Diane S.
Fergus Falls, MN
5 Stars

November 22 2021 11:52AM

My husband was having a problem getting into the shower because he's elderly and he wasn't too steady. He decided to get the Safe Step and he's very happy with it.

Amy C.
Miramar, FL
5 Stars

November 12 2021 3:52AM

My Safe Step tub is good. It has a little problem with the door because there's not much room to go in or out. Other than that, it's beautiful. It works beautifully, too. I have used it a few times already. I like the fact that you can sit down there and take a bath. It's very comfortable.

Mario P.
Kendall, FL
5 Stars

November 11 2021 9:31AM

All the different features of my Safe Step walk-in tub is hard to keep up with but I like them all.

Mrs. M.
Mooresville, NC
5 Stars

November 09 2021 3:02AM

We had a good experience with Safe Step. Everything went well. The salesman and the guy that did the installation were both excellent. The inspector came and inspected our tub today and he said that the insulation was excellent work.

I've already recommended Safe Step, and they've sold my neighbor one. As soon as they install hers, I'm supposed to get a check for $500. I'm looking forward to that.

Ralph E.
Henderson, NC
5 Stars

November 08 2021 1:12AM

I love my walk-in from Safe Step. We had one problem with the breaker, and their guy came and fixed it. It tripped. He had it on with a circuit breaker that was hooked up to the refrigerator and microwave, so he put it on one by itself.

Everything's working fine now. For getting in my tub, I can relax and put the jet bubbles and everything on. It's relaxing, so I love it. It has great quality.

Rosa J.
Glen Allen, VA
5 Stars

November 07 2021 3:39AM

James, the one who installed my Safe Step tub, was very efficient and neat. He designed the tub surround. It turned out great. The tub's quality is very good. I really like the water jets.

Suzanne B.
Jupiter, FL
1 Star

September 13 2021 9:09PM

Worst Customer Service in the world. Don't try to call and get an answer EVER. The salesman ordered the completely wrong shower and they tried to turn it around and say that it was my fault.

They now have a $3000 deposit of mine that I don't know how to get back. Very unprofessional company. Guess I've been scammed out of $3000. STAY AWAY!!

LAUREL D.
SUFFERN, SELECT A STATE
5 Stars

September 09 2021 6:52AM

The door to our Safe Step walk-in tub leaked, so the guy repaired it today. I'll recommend Safe Step. It's just that the guys that installed it had to cut the door jam out.

They're not very experienced to put door jams back. I told them, "Just let it go and I'll put it back," but they went ahead and put it. Other than that, everything's all right.

Merton W.
Colchester, IL
4 Stars

September 09 2021 2:39AM

We've seen Safe Step before and I thought it would be the best tub. I liked their sales representative. She was very informative and helped us walk through the process.

I was not that happy with the installation, though. The first group of guys that came out were fantastic. They walked me through the tub before the installation.

They put it on the driveway and had me get in it to make sure that I would fit in it. I'm a big guy and I barely fit in it, but I got in it. It was a little tight, but I figured I could use it so we went ahead with it and they did their thing.

We had a couple issues that we talked about that we worked through. At that point, we had a plumbing issue they could not resolve. I had to get a plumber out here, which I resolved in a day. I had the plumber out here on a Monday. He got done on a Tuesday.

I wanted the installers to come back out Wednesday to get it done. When I talked to the lady that coordinates the service, she said they couldn't come out. They would have to come back out a week later.

I understood that. But it was two different guys that came out. They had no idea what the other guys had done. I was not happy about that. It was like starting new with two different guys.

Those guys were professional but they had their own way of doing things. They installed the tub and did a wonderful job. They did not do what the other guys were going to do. They did it the way they thought they needed to do.

The problem that I had was that the first guys tore my door out. I have an older home and it has a metal frame. The second guys that came out did not install the door that Safe Step said they would replace if they removed the door. So, I was left with no door.

We had to go out and buy a door frame and install it ourselves. With me not having mobility, it was left for my wife, daughter and son-in-law to do. We just got the door. I just finished getting the frame molding on the outside. We have not got it done on the inside.

Also, as far as the tub, there was a panel missing. They were going to bring that out and get it replaced as soon as they came in.

Some young man called me. He wanted to bring it out early in the morning at eight o'clock. I don't get up at eight o'clock in the morning. It's very hard for me to get up. He called and woke me up and said, "I want to come out and put it on right away."

I said, "No. Let me wake up first. If you can come at 10 o'clock, I'll be up and moving. Any time after 10, I'll be up and awake. Please come out then." He never came.

Then a couple of days later, some gentlemen called and they brought one out. So they put that up, but we noticed that when they put it up, it was modified. They had cut a piece off of it, going around the top of it, like they were trying to make an air gap.

You can notice it was modified. For a $20,000 tub, it didn't look nice. So, I took it, flipped it around and put the cut piece on the bottom so it still had the airflow and you don't notice it. Other than that, they fixed the issue with the drain. The guy was very nice about that.

The only other thing about the Safe Step tub is the door latch. When you close the door latch, with being a bigger guy and having limited mobility with that, your legs hit that latch.

When you're sitting there, until the water gets up where you can get buoyancy, your legs still hits that thing a little bit. It's just a little bit uncomfortable.

In their process, if they could move that latch up just a little bit higher, that would give the end user the ability to reach the latch better, and it would keep it off of the legs and it wouldn't hit the body so much. It doesn't affect the use of the tub though.

Ray B.
Las Vegas, NV
5 Stars

September 08 2021 7:39AM

The sales people and the installation team from Safe Step were professional. They were very nice and they explained everything. The workers did everything perfectly putting my house back together. It was wonderful. I like everything about my tub.

Alwyn J.
Las Vegas, NV
5 Stars

September 07 2021 1:00AM

I started having pain in my knee and my back a little bit when I'm going in the tub before I changed over. I decided to look into getting a walk-in tub. I'm getting older too.

My daughter will bathe me if I can't bathe myself, but when I looked into the Safe Step tub, it has a door. I can just walk and step in. So, when I want to take a bath, I don't have to have somebody so long as I have the strength to do it.

Safe Step's representatives were good. The first lady that visited me was very pleasant. The installation was good, too. I just had some problem with the electrical part of it.

The young man that came here fixed the tub but he didn't do the wiring. They said that my electrical box was full, so they have to come and make another one to connect to the tub.

When the young man came and fixed the lights for me, he didn't show me how to connect the tub. There's a part at the tub where before you go in, you gotta take it apart and plug it in. That wasn't explained to me. But after they explained and they came out to fix it, everything was good.

The tub is great! I love it. The first time I went in there, it was only for 15 minutes but that was really good on my old bones. That night, I slept like a baby. It was wonderful. I also like the shower. I like the massage it gives you. I like all that stuff it has.

Jeanette B.
Henderson, NV
5 Stars

September 06 2021 12:44PM

I've got back and knee problems, and buying the Safe Step was for therapy. I like the tub and all of its features.

Janie F.
Van Buren, AR
5 Stars

September 06 2021 3:19AM

I'm thoroughly enjoying my Safe Step tub. The sales reps were very efficient and quick. The installers were fantastic. They were very professional. I went into the bathroom, and they were almost done installing.

I asked them a question about a gap between the tub and the floor. They said, "Don't worry, we're gonna cover this." I've already informed other people about Safe Step.

Mike P.
West Bridgewater, MA
4 Stars

September 05 2021 5:23AM

Safe Step is very good for people who have issues with backaches or arthritis, and it's enjoyable. I like the jets.

My husband just has a little trouble getting in and out because of the doo, but he's bigger than I am. He has to lift a Ieg to get around the door. Other than that, our experience has been very satisfying.

The sales representative from Safe Step was wonderful. He was extremely polite and he seemed very knowledgeable about the product. The install team seemed very professional and did the job quickly.

Patricia H.
Belleville, IL
3 Stars

September 03 2021 10:23AM

The salesman from Safe Step was wonderful. He was very personable. He answered any questions I had. It's just that he has never called back since the tub has been installed.

The installers were very courteous, quick and cleaned up after themselves. So, I did enjoy working with both the salesman and the two young men that came out to take care of the tub.

I like the water jets. I like that it lights up. I have this vision of being able to sit in the tub with the jets going and I'll be reading a book. But that doesn't happen because it kind of sprays all over the place. It only lasts 20 minutes, and then it automatically shuts down.

There is one major flaw. I can only use it on the days when my back is good. I bought it for the days when my back is bad. The door goes inward and my legs come out too far. I can't shut the door or open it when I'm sitting.

Also, contorting my back to get out of it, it hits my belly, and I go into back spasm. That's a big deal.

My tenant is much heavier than I am but she's shorter, so her knees don't go way out when she's sitting. So, she's able to open and close it easily.

I wish there was an option for them to come in and change the door so it goes out instead of in. I don't want it pulled out because they had to pretty much pull everything out of our wall.

Safe Step should have a showroom somewhere locally, where one could go and just sit in it, and try and shut the door. For $16,000, I don't want to have to go into contortion to get it. Other tall people who are very slender have gotten in it to try it, and there was no problem.

Another very heavy lady has gotten in it, but she's much shorter, so she had no problem. It's not a question of reaching. The door handle is on the inside, so when you unlock it, the door folds inward instead of outward.

I don't even dare get into the tub other than to take a shower but even to take a shower, I have to shut the door. When I get into the tub, in order to shut the door, I have to get it by my belly. So, I stand in a crooked way.

I get one foot on one side of the door and I have to kind of semi-kneel with the other foot. Then I have trouble getting it by my belly to shut it. It's the same thing on the way out. Everything is in the wrong place for this tub.

Cheryl F.
Fall River, MA
4 Stars

September 03 2021 8:52AM

Safe Step was a better deal and they pretty much guarantee the installation and any problems if there are delays or repairs.

The sales rep was very good and explained a lot of things that, if I would chose to do it myself, it'd be a lot more involved having to get a carpenter, a plumber or an electrician, than have someone to know how to install the Safe Step tub.

The installers worked straight through. They didn't even stop for a lunch break. I told them to take their time and that I wanted them to do the job good and correct. They worked.

One was doing one thing, the other one would jump on something else like doing the wiring from the garage to where the tub would be located.

I showed the lady where the attic is. I wanted to make sure they didn't crack the ceiling, and she was good at that.

Then they had this idea of rather than messing up my Dutch doors, they came up with the idea of just going through the closet in between my two bathrooms. That worked out really great.

My closet is situated between the two bathrooms, so they were able to go into one side of the closet and cut up a big opening and then replaced it when they were all done with sheet rock and installed the tub through the route of the closet.

Warren D.
Pryor, OK
1 Star

September 01 2021 9:52AM

I'm not happy with the Safe Step tub at all. It's supposed to be Safe Step, and my wife can barely get in and out of it because of the stupid placement of the handle behind the door. You have to open the door to get in, and then you can't hold on to that handle.

When she gets out, it's the same thing. She has to open the door, and it covers up the handle. Then she has difficulty getting up because there's nothing for her to hold on to.

If I had known how that was engineered before I got it, I would not have purchased it. I don't recommend it to anybody.

Ronald S.
Mcdonald, PA
5 Stars

August 31 2021 5:15AM

We're really enjoying our Safe Step. The quality is great. The installers were very professional, and the job was finished in one day. I would refer Safe Step to anybody.

Patricia N.
Del City, OK
5 Stars

August 30 2021 12:30PM

Safe Step had the best reputation and it seemed like they had the best product. The installers were great. They were nice guys and they worked really clean and fast. I like our new tub. It does what we expected it to do.

Mark C.
Roland, AR
5 Stars

August 29 2021 12:10PM

I love Safe Step right now. There were some problems at the very beginning, but it's understandable. They had problems with the computer.

They upgraded their models, and with the speaker system that they had installed on it, they're having problems with it from the manufacturer. They did come out and refix it. The install was beautiful.

The two guys that did it, Mark and Richard, were wonderful. The salesperson, Vicki, was very professional.

I went with Safe Step because of their advertisement, the reviews that I was seeing, the features and options like the wideness of the suite, and all the other features that it had with it. With the air jets, you could just do your feet if you wanted to. You can do your full body.

Mark V.
Henderson, NV
3 Stars

August 29 2021 6:30AM

Our Safe Step walk-in tub is kind of hard to get into. I kind of think we wasted $15,000. Our kids also thought we wasted our money. I think the door should be bigger. If I was going to redesign it, I would make a few changes.

My wife uses it primarily, and the only time I'll ever use it will be this winter with the whirlpool and my hot water here in Illinois, but I got another stand-up stall shower that I use.

It gets a little complicated because this thing's got so many bells and whistles on it, including the music and the lights and all that going on.

Ed L.
Mount Olive, IL
5 Stars

August 28 2021 7:34AM

My mom lives with us. She's 85 and now she's on a walker. I had a tub that she had trouble getting over, and I started looking at the walk-in tub. I didn't get any quotes from other companies, but I did call and try to do some research on Safe Step. They're American made, and that's the number one thing.

Their sales rep was good. He went through the whole thing, and I was pleased with that. He came a long way to see me. The installer did a good job. He was very informative. I tried to stay out of his way, but he would answer questions and do all kinds of stuff.

My wife has used the walk-in tub for the jets, and she likes it. It's good. I like the idea that it's lifetime warranties, but I understand there's not a lot to do with it as far as not having any problems with it. So I'm pleased.

Ken H.
Dover, AR
4 Stars

August 28 2021 4:37AM

My Safe Step walk-in tub is working fine. I like it. The installers had come back out and peeled off some of the plastic, but it went fine.

John C.
Henderson, NV
5 Stars

August 28 2021 1:32AM

The sales agent from Safe Step explained everything. So, she was good. I love the work done in the bathroom. My dad is terminally ill, so a lot of times, he's tired. It's best to get over there early in the morning, get him started, and he's good.

I took my dad and my stepmom in there and showed them how the tub works. It's just going to take time for them to get used to.

The tub is beautiful. I just think a waste is the overhead showerhead because the arm works so much better. You can sit down and rinse yourself off. You can stand up, bathe and rinse yourself off. Everybody wants the Safe Step.

I put a bubble bath in there for my dad and then I went to get some soap. I noticed when I went back over there, there was so much dead skin and oil just running around. Especially with no soap, it does a really good job.

Maryann H.
Las Vegas, NV
5 Stars

August 11 2021 4:08PM

Call and ask for safety specialist jack **. He is great, knows his product and will give you the bottom line!!! He’s not a salesman. He’s a angel. A true helper for This product!

He works the Florida market and will come to you!!! Call him 708-655-1135 he will set you in a tub that fits your budget!!! He is the best.

Kevin M.
Flordia, FL
3 Stars

July 26 2021 8:22PM

When you shower the drain keeps on closing and you have dnn manually open it. When you shut the shower off. It drips for almost two minutes.

They sent a plumber. He said tilt the head. I guess I'm being picky. It only cost sixteen thousand and four hundred dollars. I really shouldn't complain. Not happy!!

Thomas M.
Bayville, NJ
1 Star

July 14 2021 5:55PM

Installation was ok, but after the sale and installation they don't know you. I have been trying for over a MONTH to get my tub fixed so I can use it.

They keep making appointments and I keep rearranging my schedule to accommodate them And they keep canceling at the last moment. I guess my problem is my tub is paid for in full.

They got their money so now to hell with me. No wonder I see their used tubs for sale on the internet. If you can not get them to work what good are they?

If I had it to do over I would go to a feed store and get a water trough and compressor. Would be cheaper and work just as well. Will NOT recommend.

Lora Z.
Ravenden, AR
5 Stars

June 24 2021 9:35AM

I'm enjoying our Safe Step really well. It's great. It's so easy to get into. The rep I dealt with was wonderful. The installers were very good and very thoughtful.

Sharon C.
Bayfield, CO
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